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3 Abstract This study is a qualitative research. The methods were used by the interview inquiry and document analysis, and the results were based on a collection of documents and a content of interview which have been arranged, classified, analyzed and explained. The purpose of this study was on the exploration of the below followings : 1. To inquire into documents and understand universities need to have some knowledge, skills and evaluation instruments for developing the learning organization. 2. To understand relating and promoting feasibly about knowledge management and learning organization from the documents, the process of interviewing figures and practical application. And how to practice transferring knowledge management to the competitive core of learning organization. 3. To offer specific suggestions or steps to reference for learning organization when universities meet the hard time from the process of applying knowledge management form developing the learning organization. After the exploration of each chapter, the following are the conclusions of this study : 1. Universities are eager to develop learning organization. 2. Apply discipline of adhocracy organization to help growing of universities. 3. Compile some measurements of learning organization and help universities to improve and grow. II

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71 metanoic organization metanoic 1999 synergy C. Argyris & D. Schon R. LessemP. Peters P. Senge 64

72 Cangelosi & Dill Argyris & Schon 1978 Duncan & Weiss Daft & Huber

73 Peter Senge 1990 Peter Senge 1990 Open System R. Lessem 1990 Marquardt P. Drucker I1K Internationalization Information Innovation Integration Knowledge worker C. Handy

74 1999 蜕 T. Davenport Fs fast flexible focused friendly fun 67

75 Senge 1992 Pedler 1993 Garvin 1993 Jashapara 1993 Mellander Watkins & Marsick Bennett & O Brien

76 1994 Willard 1995 Wick & Leon 1996 Marquardt 1997 Kovach 1997 Redding, J. Jones 1998 George & Hill 2001 Kreitner & Kinicki 2001 Jones

78 Watkins & Marsick 1993 C continuous collaborative connected collective creative captured and codified capacity building Garvin

79 Tobin 1993 Daft 1998 Organization Theory and Design

80 1999 P. Senge

81 2-16 HD 74

82 T-Group

83 滙 Senge

84 Dewey Kolb Lewin Forrester Argyris & Schon Bohm Kiefer Dewey 1938 Kolb 1984 Lewin 1947 field theory Lewin Forrester 77

85 Argyris & Schon Argyris 1996 Bohm Senge Bohm Bohm 1994 Bohm Bohm

86 TQM 1990 customers competition change C Reengineering 1998 C. Handy 79

87 Kline & Sunders 10 Marquardt Marquardt 80

89 Pedler Pedler Marquardt

90 2-12Marquardt Senge 83

91 Senge 1994 The Fifth Discipline Fieldbook 2-14 Senge 2002 Schools That Learn 2-15 Senge 2-13Senge

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107 A B A 1919 B 1990 A 53 B

108 2002 A ,249 11,456 B ,672 A B A

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110 鈎 Miller & Crabtree1992 quasi-statistical analysis template analytic techniques editing style immersion/crystallization 2003 Bauer

111 data reduction data display 104

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113 Bauer & Gaskell Altheide & Johson1994 Maxwell

114 Maxwell Modus Operandi MO Scriven

115 Strauss & Glaser grounded theory coding conceptualizing open coding axial coding selective coding 1998 abcdefghij a01 108

116 b01 c01 j01 a02b02c02 j02 a02-1a02-2 properties dimensions 109

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118 26 9 FTP TANet BBS FTP TANet 111

119 B 7 B 90 奬 112

120 SWOT Strength Weakness

121 Opportunity Threaten 114

122 Positioning 7 A , 爲 115

123 A ( teamwork ) 116

124 B SBIR ISO 爲 WTO 117

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129 d02 CORPS Cclients Ooperation Rresource Pparticipants Sservices CORPS 122

130 h KSF KSF j02 123

131 趂 124

132 Technology(+) Share s KM = P + K People Knowledge 125

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161 how what why 4-4 Michael J. Marquardt

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167 2 3 4 Adhocracy Amoeba Alvin Toffler1970 ad hoc 160

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181 The American Productivity and Quality Center. (1996). Knowledge management consortium benchmarking study: final report. Davenport, T. & Prusak, L. (1999). Working Knowledge : How Organizations Manage What They Know. Boston : Harvard Business School Press. Drucker, P. F. (1993). Post-capitalist society. New York : Harper Collins. Duden, N. (1993). A move from effective to quality. School dministrator,50(6), Hargreaves, D. (2000). Knowledge Economy and Education. Presented at OECD CEFI Governing Board, 24 th March. Marquardt M. J. (1996). Building the Learning Organization: A approach to quantum improvement and global success. New York: McGraw-Hill Nonaka, I. (1998). The knowledge creating company. In Harvard Business Review(ed.), Harvard Business Review on Knowledge Management. Boston : Harvard Business School Press. OECD(1996). The knowledge- based economy. Senge, P. (1994). The fifth discipline : Ther art and practice of the learning organizations. New York: Doubeday. Senge, P., A. Kleiner, C. Roberts, R. Ross, G. Rothe & B. Smith (1999). The Dance of Change : The challenges of sustaining momentum in learning organizations. New York : Doubeday. Senge, P.,N, Cambronu-Mc Cabe, T. Lucas, B. Smith, J. Dutton & A. Lleiner (2000). Schools That Learn : A fifth discipline fieldbook for educators, parents, and everyone who cares about education. New York : Doubeday. Sveiby, K. (2000). What is Knowledge Management? 174

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185 Kenneth Blanchard, Donald Carew, Eunice Parisi-Carew 4 28 PERFORM Purpose Empowerment Relationship 10. & 11. Communication Flexibility Optima 19. productivity Recognition 22. & 23. Admiration Morale

resource_3.doc

resource_3.doc Blair (Department for Education and Employment, DfEE)1998 12 Teachers : Meeting the challenge of change DfEE1998 Machlup 1962 The economic growth and education 1971 Peter Senge1990 The fifth discipline