1 1-1 1-2 1-3 (2002)
1-1 ( ) ( ) 2
1 ( ) 1858 ( ) ( ) 3
1-2 1. 2. 3. 4. 5. 4
1 30 2 18 15 2 40 24 5
1-3 2002 11 29 3 6 ( ) 5 ( ) 6
1 ( ) 1. 2. 7
3. 4. 5. 3 7 TQM(total quality management) ( ) (severe acute respiratory 8
1 syndrome; SARS) SARS SARS SARS 2003 SARS ( ) 1. 2. 3. 9
SARS ( ) SARS SARS SARS 10
1 13 1~2 (2002) (1999) 11
12
2 2-1 2-2 2-3
2-1 (basic needs) (physical) (social) (emotional) (intellectual) (spiritual) 2011 2006 ( ) ( ) 14
2 ( ) ( ) ( ) 2-2 15
(Abraham H. Maslow, 1908 ~ 1970) (Hierarchy of Human Basic Needs Theory) (physiological needs) (safety and security needs) (love and belonging needs) (esteem and self-esteem needs) (self-actualization needs) 2-1 2000 ( ) 2-1 16
2 ( ) 2000 2003 (SARS) SARS 98 17
15 ( ) ( ) 18
2 ( ) (Virginia Henderson, 1966) 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 19
12. 13. 14. 1~9 10 14 11 12 13 2-1 2-1 1. 1. 2. 3. 4. 5. 6. 7. 8. 2. 9. 3. 10. 11. 4. 12. 13. 14. 2-3 20