1N085_48-53_Management.indd

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灵龚
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1 1884 Former Marine Headquarters was built in 1884 at Canton Road, Tsim Sha Tsui.

2 Management Services Raising Service Standards and Enhancing Technology The Force remains committed to raising the professional standards of services it provides to the public, supported by innovative technology and robust integrity management. During the year, Information Systems Wing continued to enhance technology and equipment used by the Force to improve the ability of Force members to focus on the operational priorities set by the Commissioner in serving the public. In addition to ensuring that current systems and equipment were functioning effectively, new systems and equipment were constantly being developed and launched to meet the future needs of the Force The Force wins six awards, including two gold awards, in the Civil Service Outstanding Service Award Scheme

3 Information Systems Wing To meet the human resource management requirements of the Force, in 2011 Information Systems Wing conducted the preimplementation work for the third generation of the Duty Scheduler system to enhance the deployment of officers. The Wing also commenced implementation of the second generation of the Personnel Information Communal System. The launch of the Unified Digital Communications Platform has enhanced inter-departmental operational capability during emergency situations such as search and rescue. The new Central Command System in the Marine Regional Command and Control Centre facilitates the effective deployment of resources to ensure enhanced services to the public. More than network computer terminals were replaced in 2011 and nearly new desktop and notebook computers were distributed to officers, thereby ensuring that they are equipped to provide services as efficiently as possible to the public The Central Command System of the Versatile Maritime Policing Response Project wins three awards in the Hong Kong Information and Communications Technology Awards The three awards are Award of The Year, Best Public Service Application Grand Award and Best Public Service Application (Transformation) Award. 51

4 Management Services 99% Service Quality The Service Quality Wing continued to serve as a facilitator for the Force s strategic planning. The Wing assisted Police management in the formulation of the Strategic Action Plan , which was published in January The Environmental Scan Report 2011, which contains a thorough scan of relevant environmental trends and events, was issued to all management officers as part of the ongoing strategic management process. The Report will form the basis of the 2012 strategic planning cycle. The Living-the-Values (LTV) Wave VII Workshops, grouped around the theme Professionalism in the Changing World, are scheduled for completion in the first quarter of The workshop design and contents received a commendation in the Civil Service Outstanding Service Award Scheme 2011 for promoting staff engagement and a quality service culture. The Force won a total of six awards in this Award Scheme, including two Gold Awards, one Silver Award and three Merit Awards. The Staff Opinion Survey completed in January 2011 showed that the majority of officers are in full harmony with the Force Values, with an overwhelming 99 per cent pledging to take a firm stand against corruption. This survey illustrates the effectiveness of the LTV Workshop Programme in promoting Force Values among all Force members. Lantau District organises a display stand and board design competition to promote Force s integrity management. Complaints Against Police Office launches the new Telephone Recording System to further enhance the transparency and integrity of the police complaint system. 52

5 Director of Management Services Tang How-kong speaks at the opening of seminar on integrity management. The Independent Police Complaints Council Chairman Jat Sew-tong meets with frontline offi cers to understand more clearly their daily jobs % 169 Complaints and Internal Investigations The Complaints and Internal Investigations Branch comprises the Complaints Against Police Office (CAPO) and the Internal Investigations Office (IIO). Under the statutory two-tier complaint system, CAPO handles all complaints lodged by the public against members of the Force and renders full support to the Independent Police Complaints Council (IPCC) in performing its functions under the IPCC Ordinance. In 2011, CAPO received reportable complaints, representing a decrease of 15.3 per cent as compared to Of the investigation results endorsed by the IPCC, 169 cases were classified as substantiated with disciplinary actions being taken against the officers concerned. Following the success of the pilot scheme, the Force management approved the implementation of full centralisation of complaints investigations by CAPO. The scheme came into effect on January 1, The Force Committee on Complaints Prevention devoted continuing efforts to examining, formulating and coordinating complaints prevention strategies with a view to enlisting public support and ensuring confidence in the complaint handling mechanism. During the year, IIO continued to promote the Integrated Integrity Management Framework and to ensure its effectiveness in reinforcing the Force Values of integrity and honesty. To enhance officers awareness and commitment, the behavioural guidelines have been utilised in various educational and culture building initiatives. 53

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221104831_BK06.ps, page Preflight ( 221104831_BK06.indd ) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 0 10 20 100 110 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 Controller Centre for Health Protection Surveillance and Epiderniology Branch