A Study of E-book Accessing Channels and User Behavior in University Libraries Yu-Chuan Tseng Graduate Student, Graduate Institute of Lib

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1 A Study of E-book Accessing Channels and User Behavior in University Libraries Yu-Chuan Tseng Graduate Student, Graduate Institute of Library and Information Science, National Chung Hsing University chuan0629@gmail.com Huei-Chu Chang Professor, Graduate Institute of Library and Information Science, National Chung Hsing University lisahcc@dragon.nchu.edu.tw doi: /univj

2 Abstract The library website is one of the main channels for users to access e-books. Because e-books are dispersed among various platforms, users rely on librarians to organize and present e-books. This study investigates e-book users and librarians from two university libraries. 741 questionnaires were received. 25 students who had previous experience of using e-books were assigned 5 tasks and were interviewed. 8 librarians were investigated, in order to research how librarians catalogue and provide e-books. The results show that 56% students never used e-books that served by libraries. Students who had read e-books mostly accessed e-books by OPAC and preferred the layer from library homepage as low as possible. In different channels, if users don't know the default value of access point, they might be not satisfied with the search result. If the name of buttons doesn t denote actual function of that button, it would affect the users when they attempt to access e-books. The results confirm that librarians can help users identify, select and obtain e-books by enhancing contents and covers of e-books, describing e-book platform name on bibliographic records, or providing subject classification and popular database. Keywords e-book cataloging; channels of e-book access; user tasks Ebrary 91.5% 6.3% McKiel,

3 Online Public Access Catalogue, OPAC Electronic Resources Management, ERM Vasileiou Rowley Hartley metadata publisher vendoraggregator Grigson & Holloway, 2011a; Polanka, 2011; Walters, 2013 purchase model subscription model Patron Driven Acquisition, PDA pay-per-view 78

4 PDA 2006 Chan & Lai, 2005 Elguindi & Schmidt, 2012 Grigson & Holloway, 2011a Kaplan, 2012 Mincic- Obradovic, 2011 Grigson & Holloway, 2011b MARC Zhao, S., & Zhao, W., 2010 General Material Designation, GMD MARC URL MARC 856 URL Morgan, 1995 Vasileiou et al., Blummer & Kenton, 2012 Vasileiou et al., 2013 Wayne & Erin, 2001 Vasileiou et al., 2013; Wayne & Erin,

5 Ksenija, 2009; Mincic-Obradovic, 2011; Vasileiou et al., 2013 ISBN ISBN Ksenija, 2009 Vasileiou et al., OPAC URL MARC Grigson Holloway 2011b one-stop search Mincic-Obradovic, 2011 MARC 2008 ERM 80

6 ERM Discovery Services pre-indexed metadata Sol, 2012 preharvested Metadata 2012 Open URL Hoeppner, 2012 Gravett, 2011; Mincic- Obradovic, 2011 Anuradha & Usha, 2006; Nicholas et al., 2008 J.N. Desmarais Library of Laurentian University / Lamothe,

7 Nicholas et al., 2008 Shelburne, Nicholas et al., Nicholas et al., Wu & Chen, Vasileiou et al., 2013 FRBR user tasks

8 2014a b c

10 % 43.6% 12.8% 12.8% Ebrary 4 6.3% McKiel, % 35.3% 77.3% 22.7% X 1 X X X

11 3 (N=371) (N=370) (N=741) 180 (75.0%) 143 (80.3%) 323 (77.3%) 60 (25.0%) 35 (19.7%) 95 (22.7%) 240 (64.7%) 178 (48.1%) 418 (56.4%) 125 (33.7%) 165 (44.6%) 290 (39.1%) 6 ( 1.6%) 27 ( 7.3%) 33 ( 4.5%) 131 (35.3%) 192 (51.9%) 323 (43.6%) % 17.1% 14.4% 1 2 Google Search/ Scholar 26.4% 22.6% 27.9%

12 4 (N=156) (N=106) (N=48) 83 (53.2%) 28 (26.4%) 4 (8.3%) 19 (12.2%) 20 (18.9%) 11 (22.9%) 11 (7.1%) 24 (22.6%) 8 (16.7%) Google Search/ Scholar 24 (15.4%) 11 (10.4%) 4 (8.3%) 4 (2.6%) 7 (6.6%) 7 (14.6%) 3 (1.9%) 9 (8.5%) 7 (14.6%) 9 (5.8%) 2 (1.9%) 2 (4.2%) 2 (1.3%) 5 (4.7%) 5 (10.4%) 1 (0.6%) 0 0 N = 5 (N=235) (N=219) (N=135) 139 (59.1%) 43 (19.6%) 3 (2.2%) 14 (6.0%) 61 (27.9%) 49 (36.3%) 7 (3.0%) 44 (20.1%) 33 (24.4%) Google Search/ Scholar 56 (23.8%) 17 (7.8%) 11 (8.1%) 10 (4.3%) 34 (15.5%) 21 (15.6%) 2 (0.9%) 11 (5.0%) 11 (8.1%) 2 (0.9%) 8 (3.7%) 7 (5.2%) 5 (2.1%) 1 (0.5%) N = 87

13 % 50% % 20 50% 33 60% 4 10% 3 5.5% % % 2 3.6% 3 7.5% 88

14 0 UA (1) UA UB (2) UA05 UA11 UA13 UA15 UB01 UB02 UB04 UB07 UB08 UA04 UA07 UA08 UA09 UB05 UB06 89

15 electric electronic resource UA (3) UA UA UA

16 UA % 1.?? UA UB06 Findbook UB08 Online Access 3. (1) 91

17 (2)... UB (3) UA UB % LB

18 ISBN MAR % 93

19 56.4% % 50% Web icon 94

21 netlibrary 2011 MUSE 15(2) 1-18 doi: /univj Electronic Resources Management (ERM) Resource Discovery Service m54/54-main5.htm net/clavenke/ss (1) view/ RDA ir.lib.ksu.edu.tw/retrieve/114644/%e5%af%b6%e6%85%b6%e6%96%87%e5%8 C%96_%E9%83%AD%E6%94%BF%E9%81%A (2004) C%9F/%E5%BC%B5%E6%85%A7%E7%8F%A0.pdf Airiti Press 2014a u1_new.xls 96

22 2014b detail/102/102_library.xls 2014c detail/102/102_student.xls 2003 FRBR photo/admin pdf edu.tw/flysheet_admin/new_file_download.php?pact=filedownload&pval= e ercdep4df84ua6bmk8fufrg3&pfile=1159&keepthis=true&tb_iframe=true&width= 900&height= F/%E6%9C%83%E5%A0%B1-%E8%A9%B9%E9%BA%97%E8%90%8D.pdf ERM 94(1) pdf 97

23 (1) 5-26 Anuradha, K. T., & Usha, H. S. (2006). Use of e-books in an academic and research environment: A case study from the Indian Institute of Science. Program, 40(1), doi: / Blummer, B., & Kenton, J. (2012). Best practices for integrating e-books in academic libraries: A literature review from 2005 to present. Collection Management, 37(2), doi: / Chan, G. R. Y. C., & Lai, J. K. (2005). Shaping the strategy for e-books: A Hong Kong perspective. Library Collections, Acquisitions, & Technical Services, 29(2), doi: /j.lcats Elguindi, A. C., & Schmidt, K. (2012). Electronic resource management. Oxford Cambridge: Chandos Publishing. Gravett, K. (2011). Providing guidance, training and support for readers using e-books. In K. Price & V. Havergal (Eds.), E-books in libraries: A practical guide (pp ). London: Facet Publishing. Grigson, A., & Holloway, R. (2011a). An introduction to e-book business models and suppliers. In K. Price & V. Havergal (Eds.), E-books in libraries: A practical guide (pp.19-36). London: Facet Publishing. Grigson, A., & Holloway, R. (2011b). Making e-book collections visible to readers. In K. Price & V. Havergal (Eds.), E-books in libraries: A practical guide (pp ). London: Facet Publishing. Hoeppner, A. (2012). The ins and outs of evaluating web-scale discovery services. Computers in Libraries, 32(3), 6-10, Retrieved from com.ap.lib.nchu.edu.tw:2048/docview/ ?accountid=12716 Kaplan, R. (2012). Building and managing e-book collections : A how-to-do-it manual for librarians. London, UK: Facet Publishing. Ksenija, M. O. (2009). Ten years on: E-books at the University of Auckland Library. Serials, 22(3), S23-S29. doi: /22S23 Lamothe, A. R. (2013). Comparing linear relationships between e-book usage and university student and faculty populations: The differences between e-reference and e-monograph collections. Journal of Electronic Resources Librarianship, 25(1), doi: / X McKiel, A. W. (2012) Global student e-book survey UK survey data. Retrieved from 98

24 Mincic-Obradovic, K. (2011). E-books in academic libraries. Oxford: Chandos. Morgan, E. (1995). Adding internet resources to our OPACs. Serials Review, 21(4), Retrieved from Nicholas, D., Rowlands, I., Clark, D., Huntington, P., Jamali, H. R., & Ollé, C. (2008). UK scholarly e-book usage: A landmark survey. Aslib Proceedings, 60(4), doi: / Polanka, S. (2011). No shelf required: E-books in libraries. Chicago: American Library Association. Retrieved from Shelburne, W. A. (2009). E-book usage in an academic library: User attitudes and behaviors. Library Collections, Acquisitions, and Technical Service, 33(2-3), doi: / Sol (2012). Discovering discovery services. Retrieved from com/2009/07/19/discovering-discovery-services/ Vasileiou, M., Rowley, J., & Hartley, R. (2013). Metadata and providing access to e-books. British Journal of Educational Technology, 44(3), doi: /j x Walters, W. H. (2013). E-books in academic libraries: Challenges for acquisition and collection management. portal: Libraries and the Academy, 13(2), Retrieved from pre_print/current/articles/13.2walters.pdf Wayne, J., & Erin, S. (2001). Bibliographic access to titles in aggregator databases. The Serials Librarian, 39(4), doi: /J123v39n04_03 Wu, M., & Chen, S. (2012). How graduate students perceive, use, and manage electronic resources. Aslib Proceedings, 64(6), doi: / Zhao, S., & Zhao, W. (2010). Addressing the challenge: Cataloguing electronic books in academic libraries. Evidence Based Library and Information Practice, 5(1), Retrieved from view/6261/

E-Books: One library’s perspective

E-Books: One library’s perspective Title Shaping the strategy for e-books: A Hong Kong perspective Author(s) Chan, GRYC; Lai, JK Citation Library Collections, Acquisition And Technical Services, 2005, v. 29 n. 2, p. 205-219 Issued Date