Microsoft Word - Sodexo WeChat in 2 languages.docx

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1 How to Use Sodexo WeChat Service at CISB (For Chinese translation, please go to page7 查看中翻译, 请看第七 ) 1. How to follow Sodexo WeChat Service Account Scan the QR code, and click the Follow option You will be redirected to this page automatically, this page indicates that you have successfully followed the official Sodexo account. 2. How do you validate a student ID Open Sodexo Service Account. 1.Find ME 2.Click your WeChat Account Name 3.Input the student s ID# 4. Have Validated

2 Notice: 1. If your name isn t displayed, please contact the relevant Site Manager (refer to Q&A number 8). 2.You could find the 8 digits on their school ID card, e.g Then, click Validation. If you have more than one child at CISB, continue to input the student ID number (8 digits), e.g Click Validation (in green). 3. Once you have entered all the students ID s select Validation at the bottom (in red). Have Validated means the student ID is validated, you can then reload the account. 3. How to reload your account 1. Enter Sodexo Service Account. Select ME at the bottom right. 2. Select Reloading 3. Confirm the name. With more than one child, click and choose the account to be reloaded. 4. Select the amount you wish to load (50, 100, 200, etc.). OR you can Input any value in Other Amount, e.g after you have entered the amount to be credited select Confirm. Choose amount type other amount 1.Select ME 2.Select reloading 3.Confirm the name and $

Then, select Pay Now, and you will be able to see the new balance after 24 hours. Please refer to the following slides for instructions. 4. How to view the balance and the transactions 1.

3 Then, select Pay Now, and you will be able to see the new balance after 24 hours. Please refer to the following slides for instructions. 4. How to view the balance and the transactions 1. Enter Sodexo Service Account. Select ME at the bottom right. 2. Select Transactions and the name of your child you wish to view. 3. You will be able to see the balance (Cash account) Please note that you will need to wait 24 hours after loading the account to see the updated balance Find ME Select Transactions Choose the name of your child 4. Select the period you want to check (ThisWeek, LastWeek, ThisMonth).

4 OR input any date in Startdate and EndDate, click Query, check the transaction details. You will be able to track your kid(s) daily consumption at the canteen and Le Café. 5. How to view the weekly menus? Open Sodexo Service Account. Select NEWS Click Menu Select the grade

5 6. How to view monthly nutrition report? Open Sodexo Service Account 1.Select News 2.Click Wellness 3.Select the grade(s) of your kid(s) to check the monthly nutrition report 7. Q&A Q1: How many ID numbers could be validated with one WeChat account? A: 3 ID numbers at most. Q2: If I have more than three children? A: You will need to use a different WeChat account (we recommend to use the father s account) where you can then validate another 3 student ID numbers. Q3: I am a teacher at CISB, could my ID be validated with the same account of my child / children? A: Yes, Sodexo WeChat Service does not distinguish between students, teachers or parents. Q4: How long does it take WeChat Reloading / Transactions to update? A: Within 24 hours. So you could check the result after 24 hours. You will receive a message from Sodexo WeChat Service Account after you successfully reload your account; the message is only in Chinese for WeChat does not support other language in this case. Q5: If I change the mobile phone or the phone number, does it affect WeChat Service? A: No, it doesn't affect anything unless you change your WeChat account.

6 Q6: Besides Reloading on WeChat, how else could I top up the ID card? A: You could pay with Alipay or WeChat Payment by scanning the respective QR code located in the school canteen. You are also able to use China UnionPay. Cash is not encouraged. Q7: Will there be any notification if I do not have sufficient balance? A: Please check the balance on WeChat Service. Q8: How can I contact the Site Manager? A: Stefnie.ZHANG@sodexo.com

7 如何使索迪斯微信服务 1. 如何关注索迪斯微信服务号先使微信扫以下维码, 然后点击关注索迪斯公众号成功关注后, 将动跳转到以下界 2. 如何验证学 ID 卡打开索迪斯服务号 1. 点击我 2. 点击你的微信账号名 3. 输学的 ID 号码 4. 已验证

8 注意 : 1. 如果界中没有显你的账户名字请联系联系驻场经理 ( 联系式在 Q&A) 2. 在 ID 卡上你能找到 8 位号码 ) 例如 : 如果你有多个孩在学校, 请继续输学 ID 卡号 (8 位 ) 例如 , 点击验证 3. 验证成功后, 主上会显已验证, 然后就可以给账户充值查询余额和查询消费明细了 3. 如何给账户充值 1. 进索迪斯微信服务号, 点击我 2. 选择充值 3. 先确认姓名, 如果你有个孩可以点击并选择要充值的账户 4. 选择默认额 ( ) 或者也可以输定义额, 点击确认点击付款选择默认金额输入自定义金额 1. 点击我 2. 选择充值 3. 确认姓名和充值额在充值完 24 时后, 即可检查账户的变化

9 4. 如何查询账户余额和消费明细 1. 进索迪斯微信服务号, 点击我 2. 点击交易, 选择你要查看的账户 3. 查看余额 4. 选择你要查看的时间段快捷键 ( 本周上周本上 ) 点击我点击交易选择要查看的账户或者输开始时间结束时间来定义时间段, 点击查询, 可检查所有消费明细

10 5. 如何查看每周菜单打开索迪斯公众号选择新闻点击周菜单选择相对应年级 6. 如何查看菜单营养分析打开索迪斯公众号 1. 点击新闻 2. 点击健康 3. 点击您孩所在的年级查看相应营养分析

11 7. Q&A Q1: 个微信账号能验证多少个 ID 账号 A: 最多 3 个 Q2: 如果我有超过 3 个孩该怎么操作 A: 你可以使另个微信账号来验证和绑定账号 Q3: 如果我是学校师, 我能和我的孩在个账号验证码? A: 可以, 索迪斯微信服务号在系统中不会区分师学家 Q4: 充值后多久能看到账户余额变化? A: 24 时, 在 24 时后可以去查看账户余额的变化 Q5: 如果我更换了机或机号, 微信服务是否需要重新认证 A: 更换机及号码不会影响你的微信账户 Q6: 除了在微信服务号充值还有什么办法充值? A: 你可以在餐厅的收银台通过扫描维码使付宝或者微信付同时, 也可以通过刷信卡进付 ( 外币卡暂不可使 ) 此外, 不建议孩使现充值 Q7: 餐卡没有钱后, 会有通知信息么? A: 暂时没有, 请您及时查看微信余额 Q9: 我怎么联系项经理? A: Stefnie.ZHANG@sodexo.com

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