國立中山大學學位論文典藏.PDF

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丞洋野
5 years ago
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99 (1999)Philip Lesly : Wimmer, R. D aA (1996)Mitroff, I. I., Pearson, C. M Babbie, E. R. (2003)Coombs, W. T. : 92

100 (1998) (2000) (1996)Foss, S. K ) I,II 2002) (1996)Klaus, B.J., Nicholas, W. J (1999)Joe Marconi

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102 Allen, M. W., & Caillouet, R. H. (1994). Legitimate endeavors :impression management strategies used by an organization in crisis. Communication Monographs, 61, Augustine, N. R.2000). Managing the crisis you tried to prevent. Harvard Business Review on Crisis Management. Boston, MA: Harvard Business School Press. Benoit, W. L. (1997). Image repair discourse and crisis communication. Pu blic Relations Review, 23(2), Benoit, W. L., & Czerwinski, A. (1997). A critical analysis of USAir s image repair discourse. Business Communication Quarterly, 60(3), Benoit, W. L., & Brinson, S. L. (1994). AT&T: apologies are not enough. Communication Quarterly, 42, Burke, K. (1970). The Rhetoric of Region:Studiesin Logologys. Berkeley :University of California Press. Burke, K. (1969). A Grammarc of Motives. Berkeley : University of California Press. Burke, K. (1966). A Rhetoric of Motives. Berkeley : University of California Press. Clarkson, M. B. E. (1995). A stakeholder framework for analyzing and evaluating coporation.academy of Management Review, 20(1), Cohn, R. (2000). The PR Crisis Bible. How to Take Charge of the Media When All HellBreaks Loose. New York, NY: St. Martin s Press. Coombs, W. T. (1999). Ongoing Crisis Communication:Planning, Managing, and Responding. CA: Sage. Coombs, W. T. (1998). The internet as pontential equalizer : new liverage for confronting social irresponsibility. Public Relations Review, 24(3), Coombs, W. T. (1995). Choosing the right words: the development of guidelines for the seleciton of the appropriate crisis-response strategies. Management 95

103 Communication Quarterly, 8(4), Coombs, W. T., & Holladay, S. J. (2001). A extended examination of the crisis situations: a fusion of the relational management and symbolic approaches. Journal of Public Relations Research, 13(4), Covello, V. T., (1992). Risk Communication: an emerging area of health communication research. In S. A. Deetz (Ed.), Communication Yearbook, 15, Newbury Park, CA: Sage. Crable, R. E., & Vibbert, S. L. (1985). Managing issues and influencing public policy. Public Relations Review, 11(2), Crable, R. E.,& Vibbert, S. T. (1983). Mobil s epideictic advocacy: observations of prometheus-bound. Communication Monographs, 50(4), DiFonzo, N., & Bordia, P.2000). How top PR professionals handle hearsay: corporate rumors, their effects, and strategies to manage them. Public Relations Review, 26(2), Donaldson, T. & Lee, E. P. ( 1995). The stakeholder theory of the corporation: concepts, evidence, and implication, Academy of Management Review, 20, Englehart, B. (1995). Crisis communication: communication under life. Journal of Management Advocacy Communication, 1, Fearn-Banks, K., Symmes, R. J., Murphy, M., Amir-Hosseini, S., Eder, D. N., & Rogers, H. (2002). A snapshot of how organizations responded to tragedy. Public Relations Tactics, 9(9), Fearn-Banks, K. (1996). Crisis Communications A Casebook Approach. NY: Lawrence Erlbaum Associate. Frederick, W.C., Post, J.E., & St. Davis, K. (1992). Business and Society:Coporate strategy, Public Polic.ethics(7th ed.). New York:McGraw-Hill. Freeman, R. E. (1984). Strategic Management: A Stakeholder Approach. Boston: 96

104 Pitman Publishing. Glaser, B.G., & Strauss, A.L. (1967). Discovery of grounded theory:strategies for qualitative research, Chicago, I L. Aldine. Gonzalez-Herrero, A., & Pratt, C. B. (1996). An integrated symmetrical model for crisis-communications management. Journal of Public Relations Research, 8(2), Grunig, J. E. (1992). Communication, public relations, and effective organization: An overview of the book. In J. E. Grunig (Ed.), Excellence in public relations and com munication management (pp.1-30). Hillsdale, NJ: Lawrence Erlbaum Associates. Grunig, J. E. & Hunt, T. (1984). Managing Public Relations. New York: CBS College Publishing. Grunig, J. E.,& White, J. (1992). The efffect of worldviews on public relations theory and practice. In J. E. Grunig (Ed.), Excellence in public relations and communication management (pp.31-64). Hillsdale, NJ: Lawrence Erlbaum Associates. Heath, R. L. (2000). A rhetorical perspective on the values of public relations: cross and pathways toward concurrence. Journal of Public Relations Research, 12(1), Hu, H. C. (1944). The chinese concepts of face. American Anthropologist, 46,

105 Karl, W. D. (1982). Crisis Decision-Making- The Information Approach, Managing International Crisis. Beverly HillsSage Publications Inc.. Krippendorff, K. (1980). Content Analysis: An Introduction to its Methodology. Beverly Hills, CA:Sage Publication. Lerbinger, O.( 1997). The Crisis Manager: Facing Risk and Responsibility. Mahwah, New Jersey: Lawrence Erlbaum Associates, Inc.. Malhotra, N. K. (1993). Marketing Research: An Applied Orientation. New Jersey: Prentice-Hall. Marra, F. J. (1998). Crisis communication plans: poor predictors of excellent crisis public relations. Public Relations Review, 24(4), Miller, M.B., & Crabtree, B.F. (1992). Primary Care Research: A Multimethod Typology and Qualitative Road Map. Doing Qualitative Research, Newbury Park CA: Stage. Mitchell, R. K., Agle, B.R., & Wood, D.J. (1997). Toward a theory of stakeholder identification and salience: defining the principle of who and what really counts. Academy of Management Review, 22(1), Ogrizek, M., & Guillery, J. (1999). Communication in Crisis(Translated by Kimball-Brooke H.& Brooke R. Z.). New York: Aldine De Gruyter. Patton, M.Q. (1990). Qualitative Evaluation and research methods. Newbury Park, CA:Sage. Pauchant, T. C., & Mitroff, I. I. (1922). Transforming the Crisis-Prone Organization. San Francisco: Jossey-Bass. 98

106 Pearson, C. M., & Clair, J. A. (1998). Reframing crisis management. Academy of Management Review, 23(1), Toth, E. L., & Heath, R. L. (Eds.), (1992). Rhetorical and critical approaches to public relations. Hillsdale. NJ: Lawrence Erlbaum Associates. Troy, E. G. (1997). Navigating the global market. Risk Management, 44, Wimmer, R. D., & Dominick, J. R. (2000). Mass media research: An introduction (6th ed.). Belmont, CA: Wadsworth. 99

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Microsoft Word - CMRO120211 ???? 不确定议题的建构 : 以网瘾议题的报道框架为例刘海龙秦亚利 ( 中国人民大学新闻学院 ) 内容摘要 : 本研究以网瘾议题的媒体报道框架分析为例来考察媒体对不确定性议题的建构以内容分析和文本分析为主要研究方法, 以社会建构