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飘蓬卫
7 years ago
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1 Unit 1 Making eservations

2 Chapter 1 Accepting a Booking Chapter 2 Describing the Views Chapter 3 ooms Not Available Chapter 4 Explaining oom ates Chapter 5 A Caller eserving a oom for Others Chapter 6 Describing oom Facilities to the uest Chapter 7 iving Information About the Hotel

3 Chapter 1 Accepting a Booking 1 Dialogue eceptionist uest The Sheraton Taipei. May I help you? I m calling from Paris. I d like to 1 book a double room with a bathtub. 2 For what dates, sir? Starting on the second of December for eight nights, please. Just a moment, sir We do have a vacancy. What s the name, please? Swanson. Could you 4 spell that, please? S-W-A-N-S-O-N. S W A N S O N What s the first name, please? 28

4 Jack. Unit 1 Mr. Jack Swanson... a double room with a bathtub from the second of December to the tenth That s right. Thank you for calling, Mr. Swanson. Thank you. ood-bye. 1 I d like to... = I would like to... presidential suite 1Making eservations Accepting a Booking I want to I want to I d like to change to another room. 2 cc by BestofWDW from USA a room with a bathtub with a room with a view a room with a shower 3 sir Ms. Mrs MrSwanson MsThurman 4 Could you... receptionist Can you Could you wait in the lobby, please? 29

5 Types of ooms a single room a double room with a single bed for one person with a double bed for one person or two people 1 2 a twin room a twin double room with two single beds for two people with two double beds for two to four people 2 4 a triple room a studio room 30 with three single beds or, more commonly, a single bed and a double bed for three people with a bed, a sofa, a desk, etc., in one room

6 Unit 1Suites a suite a junior suite 1Making eservations Accepting a Booking with connecting rooms or bedrooms and other facilities, such as a kitchen larger and more expensive than a standard room but smaller than a suite; with a partition separating a sitting room from the bedroom a standard suite a royal suite a deluxe suite a presidential suite (the most deluxe) connecting rooms Connecting rooms are really two bedrooms with an interconnecting door; this arrangement also serves as a family room. connecting room adjacent/adjoining rooms Adjacent or adjoining rooms are two or more bedrooms next to each other on the same floor without interconnecting doors. adjacent room adjoining room 31

7 Pair Work eceptionist uest reservationist Choosing the type of room 2 1 What kind of room would you like? I d like to book a. 1 single room 2 double room 3 twin room 4 twin double room 5 triple room 6 junior suite 32 Very well, sir/ms. OK yeah yup Certainly, sir/ms. Very well, sir/ms. Very good, sir/ms.

8 Choosing the type of bathroom 3 2 Unit 1 I d like to reserve a room with a. 1Making eservations Accepting a Booking 1 bathtub 2 shower 3 whirlpool tub Spelling names 4 3 That s no problem, sir/ms. A My family name is. 1 Davis 4 Nelson bathroom 2 Marshall 5 Wright 3 Moore Could you spell that, please?. 1 D-A-V-I-S 4 N-E-L-S-O-N 2 M-A--S-H-A-L-L 5 W--I--H-T 3 M-O-O--E 33

9 5 B Joey Micah Lewis business suite Joey Micah Lewis What is your first/given name, sir/ms.? Joey. What is your middle name? Micah. Dennis Louis Devine What is your surname/family name? Lewis. Could you spell that, please? Elizabeth ita Chapman L-E-W-I-S. Thank you, Mr. Lewis. 34 Vicky Catherine Day

10 6 Words and Expressions Unit 11. book [b?k] (v.) booking ['buk0h] (n.) 2. reserve [r0'z"v] (v.) reservation [`rzq'ven3n] (n.) 3. suite [swit] (n.) 1Making eservations Accepting a Booking 4. shower ['Na?Q] (n.) 5. bathtub ['b$l`tkb] (n.) 6. whirlpool tub 7. first name / given name 8. middle name 9. last name / family name / surname 10. initial [0'n0NDl] (n.) (a.) n initials a 11. triple ['tr0p9] (a.) 12. adjoining [3'dIC0n0H] (a.) 13. adjacent [3'dIes3nt] (a.) 14. junior ['diunjq] (a.) 15. royal ['rc03l] (a.) 16. presidential ['prz3dnndl] (a.) 17. deluxe [d0'lkks] (a.) 35

11 Exercises Answer the questions according to the dialogue on pages What kind of room does the guest want? Where is the guest calling from? What is his first name? Does the hotel have a vacancy? Fill in the blanks. I want a double room The for the guests. a bathtub. is the person who makes reservations A What s your suite is a small suite with a sitting room.? Swanson. A room with two single beds for two people is called a room. 36

12 Unit 1 Match the words on the left with the phrases on the right. book call accept have spell a vacancy your name from London a booking a triple room 1Making eservations Accepting a Booking Translate the following sentences into English. 37

(試讀U1) C 國際專業客房英語(16K+1MP3)_主冊.pdf

(試讀U1) C 國際專業客房英語(16K+1MP3)_主冊.pdf Unit1 1 Dialogue Sorry to Disturb You S Housekeeping Supervisor G Guest English for Housekeeping (The housekeeping supervisor wants to check on the guest in order to make sure that everything is all right.