1L321.indd

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弦演束
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1 Working Procedures 1 A Z X 001

2 8. Passenger Name Record (PNR) 1. Check-In 2. Ticket 7. Boarding Pass 3. Passport 6. Overweight 5. Aisle Seat Window Seat 4. Flight Number Check-In Passport Status Ticket Ticket Counter Departure Lobby Group Visa Arrival Lobby Visa Free Time Zone Visa On Arrival Flying Time Visa Fees Smoking Seat Non-Smoking Seat Transit Without Visa (TWOV) Greenwich Mean Time (GMT) Daylight Saving Time (DST) Minimum Connecting Time Travel Information Manual (TIM) Charter Inclusive Tour (CIT) General sales Agent (GSA) Flight Information Board 2.Ticket Manual Ticket Audit Coupon

3 Electronic Ticket Agent Coupon One Way (OW) Flight Coupon Round Trip (RT) Passenger Coupon GIT Fare (GV) Economy Class Excursion Fare Business Class Full Fare 12 First Class Half Fare 2-12 Endorsable Ticket Infant Fare 2 Not Valid Before AD Fare Not Valid After Quarter Fare Void Free of Charge (FOC) Ticket Center Currency Code Sticker Automated Ticket and Boarding Pass PTA-Prepaid Ticket Advice Neutral Unit of Construction (NUC) 3.Passport Name Date of Birth Surname Date of Issue Given Name Date of Expiry Nationality Place of Birth Personal I.D. No. Republic of China Sex Signature of Bearer Authority Visa Type 4.Flight Number Flight Number Online City Codes Offline Aircraft Codes Tax-Free Shop Airport Codes Stewardess Code Sharing Pilot Extra Fly International Date Line 003

4 004 Charter Incentive Traffic Right International Air Transport Association (IATA) 5.Aisle Seat / Window Seat Aisle Seat A Seat Close to the Front Window Seat A Seat over the Wing Middle Seat A Seat by the Emergency Exit A Seat away from the Lavatory 6.Overweight Luggage=Baggage Suitcase Checked Luggage Baggage Tag Carry-On Luggage Fragile Free Luggage Allowance Overnight Bag Baggage Claim Tag Compensation Porter Excess Baggage Charge for Overweight Luggage 7.Boarding Pass Boarding Gate Boarding Time Briefing Before Departure Seat Number 8.Passenger Name Record (PNR) Computer Reservation System (CRS) Billing and Settlement Plan (BSP) Official Airlines Guide (OAG) World Airways Guide (ABC) High Season OK-Space Confirmed Shoulder Season RQ-On Request Over Booking SA-Subject to Load Elapsed Journey Time NS-Infant Not Occupying a Seat

5 Meal Coupon Open 9.Others Affinity Tour Badge Local Contact Travel Mart Sender-Off Travel Fair Limousine Article Booth 10. Single Engine Airplane First Class Section Adjustable Air Outlet Overhead Reading Light Attendant Call Button Claim Tag Helicopter Cockpit Flight Deck Radar Cone In-Flight Meal Galley Modules Channel Selector Volume Control Earphone Jack Foldaway Table Cabin Lavatory Oxygen Mask Airsickness Bag Space Shuttle Launch Pad Lunar Lander 11. Passenger Boat Fishing Boat Freighter Pleasure Boat Ferry Boat Motor Boat Waterline Row Boat Inflatable Sail Boat Compass Outboard Engine Power Boat Tanker Life Boat Fire Boat Hover Craft Hydrofoil 005

6 Scene Check in counter Airline employee: Good morning, ma'am! May I have your passports and tickets of your group, please? 006 Tour Leader : Yes, here you are. There are 30 people in my party. Can I have an aisle seat? I don't want to disturb other passengers if I need to leave my seat. Besides, I need to take care of my group all the way. Airline employee: Let me check... Ok, no problem. How many pieces of luggage in your group need to check in? Tour Leader : Yes. We have 25 pieces of baggage. Airline employee: Would you tell your clients check in their baggage by themselves? Tour Leader : Of course. They are not overweight, are they? Airline employee: Alright. You are all set. Here are your 30 boarding passes and your tickets with your 25 baggage claim tags. Your seat is 36C and your boarding time is 8:45 p.m. at Gate 20. Tour Leader : Thank you. Airline employee: Have a nice flight.

航空辦理團體Check-In 櫃檯 ԈScene琸Check in counterԉ Airline employee: Good morning, sir. What can I do for you? Tour Leader : Is this the counter for BR087 to Paris? Airline employee: Yes, sir.

7 航空辦理團體Check-In 櫃檯 ԈScene琸Check in counterԉ Airline employee: Good morning, sir. What can I do for you? Tour Leader : Is this the counter for BR087 to Paris? Airline employee: Yes, sir. Are you the tour leader of Leo Tour? Tour Leader : Yes, I am. Airline employee: Please go to the next counter for group check-in. 2M432/joee!!!118 辦理登機與出境手續詢問航空公司櫃檯第一章在機場時圖 !!!Πϱ!16;27;39

008 1-2 Tour Leader : Hello, we are a group of 30 people going to Paris by BR087. Airline employee: May I have your tickets and passports, please? Tour Leader : Sure, here you are.

8 Tour Leader : Hello, we are a group of 30 people going to Paris by BR087. Airline employee: May I have your tickets and passports, please? Tour Leader : Sure, here you are. Airline employee: How many pieces of luggage would you like to check in? Tour Leader : 25 pieces altogether. Airline employee: Here are your tickets, passports and boarding passes. Tour Leader : Thank you. Airline employee: You're welcome.

第一章在機場時圖 1-3 領隊於團體櫃檯辦理登機手續 ԈScene琸Check in counterԉ Airline employee: Excuse me, Sir. Do you have any pieces of luggage to check in? Tour Leader : Yes. We have 25 suitcases.

9 第一章在機場時圖 1-3 領隊於團體櫃檯辦理登機手續 ԈScene琸Check in counterԉ Airline employee: Excuse me, Sir. Do you have any pieces of luggage to check in? Tour Leader : Yes. We have 25 suitcases. 辦理登機與出境手續團體行李超重 Airline employee: Would you please put them on the scale? Tour Leader 009 : Of course. They are not overweight, are they? Airline employee: I am sorry. They are 6 kilograms over. Tour Leader : That's too bad. Could you explain the free baggage allowance to me? 2M432/joee!!!11: !!!Πϱ!16;27;4:

10 Airline employee: Of course. The flight to Paris, your free baggage allowance is not more than 20 kilograms each. Tour Leader : Oh, ok. Airline employee: Probable you could pick something out of your luggage and take them with you. Tour Leader : Good idea

140 領隊與導遊實務 014 重點整理試題解析考照攻略航空公司在今日的跨國旅遊中扮演著相當重要的角色它的重要性是其他的交通工具無法取代的身為旅遊從業人員無論是在綜合旅行社甲種旅行社或乙種旅行社都會接觸到票務這方面的業務因為旅行社經營的業務之中接受國內外海陸空運輸事

140 領隊與導遊實務 014 重點整理試題解析考照攻略航空公司在今日的跨國旅遊中扮演著相當重要的角色它的重要性是其他的交通工具無法取代的身為旅遊從業人員無論是在綜合旅行社甲種旅行社或乙種旅行社都會接觸到票務這方面的業務因為旅行社經營的業務之中接受國內外海陸空運輸事第 6 章航空票務導遊領隊共同第一節國際航空運輸協會 IATA 第二節機票的基本常識第三節旅行社之電腦訂位系統 CRS 140 領隊與導遊實務 014 重點整理試題解析考照攻略航空公司在今日的跨國旅遊中扮演著相當重要的角色它的重要性是其他的交通工具無法取代的身為旅遊從業人員無論是在綜合旅行社甲種旅行社或乙種旅行社都會接觸到票務這方面的業務因為旅行社經營的業務之中