-------------------------------------------------------------------------P.1 -------------------------------------------------------------------------P.4 -------------------------------------------------------------------------P.6 -------------------------------P.8 -------------------------------------------------------------------------P.12 ----------------------------------------------------------------------P.25 -------------------------------------------------------------------------P.27
paparazzi
Braverman Burawoy Edward Edward
Panopticism Panopticon Robert B. Reich Goffman distancing Kunda social product
organizational self Kunda, 1992 Henson Just a Temp Postner Who s On the Line? Indian Call Center Agents Pose as Americans
1 ---
4
24
Burawoy Edwards
Panopticism
burnout Kunda1992 role distancing role embracement
effort outcome deep acting
Burawoy Focault Robert B. Reich