2017 9 Sept. 2017 5 143 Journal of Chinese Women's Studies No. 5 Ser. No. 143 * 1 2 1. 2. 100871 C913. 2 A 1004-2563 2017 05-0024-13 Capital Control and Individual Personal Autonomy Chinese Domestic Female Flight Attendants' Emotional Labor LI Xiao-jing 1 LIU Ai-yu 2 1. 2. Department of Sociology Peking University Beijing 100871 China Key Words female flight attendants emotional labor service industry labour control Abstract Using labor-capital-consumer three-ways relationship as analytical framework this study examines the emotional labor of female flight attendants based on reviews of existing literature and the findings from interviews in order to reveal the resistance of labor vs. control of capital. This study shows that airline companies select and train female flight attendants based on feminity and monitor their work by using fake customers as real customers creating a model of control of labour by capital without the presence of capital. Differences in customers' demand make it possible for female flight attendants to apply emotional labor who creatively interact with customers and find ways to resist control. This study argues that in service industry customers and capital unite at some aspects but separate at other aspects. This phenomenon helps create new characteristics of capital control of labor on one hand on the other make it possible for laborers to exercise personal autonomy. 1. 1989-2016 2. 1964- * 2016 24
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11 4 13 feeling rules 18 display rules 5 framing rules 8 5 19 20 12 5 2 13 21 22 14 15 16 17 26
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