1400 Series

- Quick Version 1400 Series Phone User Guide - Issue 5a - (25 October 2011)

2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. 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Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/copyright. Preventing toll fraud "Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: http://support.avaya.com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: securityalerts@avaya.com. Trademarks Avaya and Aura are trademarks of Avaya, Inc. The trademarks, logos and service marks ( Marks ) displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-avaya trademarks are the property of their respective owners. Downloading documents For the most current versions of documentation, see the Avaya Support Web site: http://www.avaya.com/support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support - Quick Version 1400 Series Phone User Guide Page 2

Contents 1. 1.1 1403 1.2 1408 1.3 1416 1.4 1.5... 8... 9... 10... 11... 12 2. Call Handling 2.1... 16 2.1.1... 16 2.1.2... 16 2.1.3... 17 2.1.4... 18 2.1.5... 18 2.2... 19 2.2.1... 19 2.2.2... 20 2.3... 21 2.3.1... 21 2.3.2... 22 2.3.3... 23 2.4... 24 2.5... 24 2.6... 25 2.7... 25 2.8... 26 2.8.1... 26 2.9... 27 2.10... 28 2.11... 29 2.12... 29 Contents 5.3... 55 5.4... 56 5.4.1... 56 5.5... 56 6. 6.1 6.2 6.3 6.4 6.5 6.6 7. 7.1 7.2... 58... 58... 59... 60... 60... 60... 62... 63 8. Phone Settings 8.1... 66 8.2... 67 8.3... 67 8.4... 67 8.5... 68 8.6... 68 8.7... 68 8.8... 68 8.9... 69 8.10... 69 8.11... 69 8.12... 70 8.13 A... 71 8.14 A... 73 Index...75 3. 3.1 3.2 3.3 3.4 3.5 3.6 Other Features... 32... 33... 34... 36... 37... 38 4. 4.1... 41 4.2... 42 4.3... 43 4.4... 44 4.5... 45 4.6 /... 46 4.7... 47 4.8... 47 4.9... 48 4.10 Outcalling... 49 4.11... 51 5. 5.1 5.2... 54... 55 - Quick Version 1400 Series Phone User Guide Page 3

Chapter 1. - Quick Version 1400 Series Phone User Guide Page 5

1. Avaya 1400 - Quick Version : PBX - Quick Version PBX PBX IP Office Essential Edition - Quick Version PBX PBX IP Office Essential Edition - Quick Version - Quick Version 1400 Series Phone User Guide Page 7

1.1 1403 01 03 01 02 1 2 PBX 01 03 01 02 03 1 2 03 PBX - Quick Version 1400 Series Phone User Guide Page 8

1.2 1408 : 1403 01 1 2 PBX 01 05 06 07 08 1 2 03 04 PBX 04 05 06 07 08 - Quick Version 1400 Series Phone User Guide Page 9

1.3 1416 01 1 2 PBX 01 16 15 14 13 12 11 10 09 PBX 04 05 06 07 08 08 07 06 05 04 03 2 1 09 10 11 12 13 14 15 16 3 DBM32 32 - Quick Version 1400 Series Phone User Guide Page 10

1.4 : 1416 6< > 66< > 1 4 8< > 68< > 70 *70 71-7< > 1 4 - *7< > 1 4 77< > 1 6 *77< > 1 6 - Quick Version 1400 Series Phone User Guide Page 11

1.5 01 " 01 03 04 05 06 07 11 11 12 14 VMS 15 16 17 20 21 22 23 26 28 1 41 1 2 2 42 590 IP 591 LAN IP SD 592 SD 600 699 - Quick Version 1400 Series Phone User Guide Page 12

: DND 80 99 700 719 DND - Quick Version 1400 Series Phone User Guide Page 13

Chapter 2. Call Handling - Quick Version 1400 Series Phone User Guide Page 15

2. Call Handling 2.1 2.1.1 1., 2. 3. * * 70 *70 71 - - - 7<Calling Group> *7<Calling Group> 77<Hunt Group> *77<Hunt Group> 1 4 1 4 1 6 1 6 2. 2.1.2 1. >> 2. 1. 2 - Quick Version 1400 Series Phone User Guide Page 16

2.1.3 1., Call Handling: 2. 3. 80 89 600 699 4. - Quick Version 1400 Series Phone User Guide Page 17

2.1.4 * 3 1., 2. * * 2., 2. * 70 * 70 71 2.1.5 1. 1403 2. 3. 4. - Quick Version 1400 Series Phone User Guide Page 18

2.2 Call Handling: 1., 2. 1403 1408 1416 >> 3. 2.2.1 1. 1. 1403 - Quick Version 1400 Series Phone User Guide Page 19

2.2.2 1., 2. 6 66 1 4 68 3. 1403 1. 2. 3. 4. 5. 1 6. 6 7. / 1. - Quick Version 1400 Series Phone User Guide Page 20

2.3 Call Handling: 2.3.1 100 600 699 1403 1., 2. 600 699 3. - Quick Version 1400 Series Phone User Guide Page 21

2.3.2 20 80 99 PBX Centrex 9 PBX Centrex PBX Centrex 1403 1., 2. 80 99 3. 1403 1. 2. 3. 4. 80 99 5. 6. 28 P 1.5 R S / - Quick Version 1400 Series Phone User Guide Page 22

2.3.3 Call Handling: 1. 2. - 1403 1. 2. 3. 4. 5. 2-6. - * # P 1.5 R S 7. - 8. / - Quick Version 1400 Series Phone User Guide Page 23

2.4 1. 2.5 - Quick Version 1400 Series Phone User Guide Page 24

2.6 Call Handling: 15 1. 1., 2. 2.7 1. 2. 1. 6 - Quick Version 1400 Series Phone User Guide Page 25

2.8 1. 2. 2.8.1 1. 14 2. 3. 1403 1. 2. 3. 4. 5. #14 6. / - Quick Version 1400 Series Phone User Guide Page 26

2.9 Call Handling: 64 2 1. 2. 3. 4. 5. 2! 1. 2. 1. 2. 3. 1. 2. 3. - Quick Version 1400 Series Phone User Guide Page 27

2.10 6 15 1403 1403 - Quick Version 1400 Series Phone User Guide Page 28

2.11 1403 Call Handling: 2.12 68< > - 1., 2. 68 3. 07 - Quick Version 1400 Series Phone User Guide Page 29

Chapter 3. Other Features - Quick Version 1400 Series Phone User Guide Page 31

3. Other Features 3.1 1403) 1. 2. 3. 4. 5. #28 6. / 1. 2. 3. 4. 5. 1. 2. 3. - Quick Version 1400 Series Phone User Guide Page 32

3.2 Other Features: 1. 11 2. / 1. 11 2. / 1403 1. 2. 3. 4. 5. #11 6. 7. 80 99 / * 80 99 8. O< > D< > / - Quick Version 1400 Series Phone User Guide Page 33

3.3 DID VMS VMS VMS 1. 20 2. 1. 20 2. - Quick Version 1400 Series Phone User Guide Page 34

Other Features: 1403 1. 2. 3. 4. 5. #20 6. 7. 8. O< > D< > / 1. - Quick Version 1400 Series Phone User Guide Page 35

3.4 22 1. 21 2. 0 9 3. 1. 21 2. 1403 1. 2. 3. 4. 5. #21 / - Quick Version 1400 Series Phone User Guide Page 36

3.5 Other Features: 1. 12 2. 3. 4. 1. 2. 3. 1403 1. 2. 3. 4. 5. #12 6. / - Quick Version 1400 Series Phone User Guide Page 37

3.6 VMS / 1. 01 1403 1. 2. 3. 4. 5. #01 6. / 20 1. 2. 3. DND 2. / - Quick Version 1400 Series Phone User Guide Page 38

Chapter 4. - Quick Version 1400 Series Phone User Guide Page 39

4. 15 / 1403 - Quick Version 1400 Series Phone User Guide Page 40

4.1 : 1. 777 778 2. 3. 4. " " " 24 5 " - Quick Version 1400 Series Phone User Guide Page 41

4.2 24 4 5 6 7 8 9 * ** 1. 2. 1 24 1. 5 1. 2. 2 1. *06 - Quick Version 1400 Series Phone User Guide Page 42

4.3 : 1. 2. *05 3. 1 4. 2 5. 5 6. 2 7. 1 3 2 - Quick Version 1400 Series Phone User Guide Page 43

4.4 1234 1111 1. 2. *04 3. # # 4. 4 15 5. # 1. 2. *04 3. # 4. # 5. # - Quick Version 1400 Series Phone User Guide Page 44

4.5 : 1 1. 2. 3 3. 1 1. 2. 3 3. 2 4. 3 10 5. 2 6. 1 3 2 4 - Quick Version 1400 Series Phone User Guide Page 45

4.6 / 3 VMS VMS VMS VMS VMS VMS 1403 1. 2. 3. 4. 3. #15 VMS 4. VMS / - Quick Version 1400 Series Phone User Guide Page 46

4.7 : / 1. 6 2 3 # 2. 3. # 4.8 1. ** - Quick Version 1400 Series Phone User Guide Page 47

4.9 ' ' 1. 2. *02 *01 1. 6 2. 1 1. 2. *03 - Quick Version 1400 Series Phone User Guide Page 48

4.10 Outcalling You can have the voicemail system call a number that you have set whenever you receive a new message. This option is only supported on systems running IP Office Release <%BOMBAY%> or higher. Embedded voicemail outcalling only supports a single destination number with no escalation and no time profiles. Outcalling Listen to settings Set destination number and timeout Switch outcalling off Switch outcalling on Each outcalling call alert will ring for a duration that you can set, the default is 15 seconds. If the call is not answered, it will end the call. If the outcalling call is answered, you will be prompted to enter your mailbox access code. If you don't have an access code set, it will ask for your extension number instead. The outcalling call is ended if: You press *# to indicate that you do not want any more outcalling calls for the current new messages. You enter the wrong access code 3 times. More than 5 minutes passes with no response. Up to 4 outcalling calls are attempted, with a minimum of 15 minutes between calls, unless you answer and press *# or access your mailbox by another method. If you receive any more new messages in the meantime they do not restart the outcalling attempts. To Set Your Outcalling Destination 1. Log in to your mailbox. 2. Press *07 to access your outcalling settings. 3. Press 1. 4. Press 2 for number entry. 5. P ress 1 and then enter the number which you want outcalling to call. Remember to include any external dialing prefix that you would normally dial to make the call. A * in the number is treated as a pause (1.5 seconds) in the dialing. To enter a # into the number, dial *#. You can also use internal numbers as your outcalling destination. The calls will follow any internal forwarding and will honor do not disturb. However the outcalling attempt is ended if the call goes to voicemail. 6. Press # to finish number entry. To Set Your Outcalling Timeout The timeout control how long the outcalling call will ring the destination number before hanging up if not answered. The default is 15 seconds. 1. Log in to your mailbox. 2. Press *07 to access your outcalling settings. 3. Press 1. 7. Press 3 for timeout entry. 8. Enter a number between 5 and 59 and then press #. Turning Outcalling On 1. Log in to your mailbox. 2. Press *07 to access your outcalling settings. 3. Press 9 to switch outcalling on. Turning Outcalling Off 1. Log in to your mailbox. : - Quick Version 1400 Series Phone User Guide Page 49

2. Press *07 to access your outcalling settings. 3. Press 6 to switch outcalling off. - Quick Version 1400 Series Phone User Guide Page 50

4.11 1403 : Outcalling / - Quick Version 1400 Series Phone User Guide Page 51

Chapter 5. - Quick Version 1400 Series Phone User Guide Page 53

5. 1403 5.1 1. a. b. c. d. 2. 3. 4. - Quick Version 1400 Series Phone User Guide Page 54

5.2 : 1. a. b. c. d. 2. 3. 5.3 1. a. b. c. d. 2. Locate the required entry. 3. Press the Details soft key. 4. - Quick Version 1400 Series Phone User Guide Page 55

5.4 100 1. a. b. 2. 5.4.1 20 1. a. b. c. 2. 3. 4. 5. 1 6. 5.5 1. a. b. c. d. 2. Locate the required entry. 3. Press the Details soft key. 4. - Quick Version 1400 Series Phone User Guide Page 56

Chapter 6. - Quick Version 1400 Series Phone User Guide Page 57

6. 1403 6.1 1. a. b. c. 2. 3. 4. / 6.2 1. a. b. c. 2. - Quick Version 1400 Series Phone User Guide Page 58

6.3 : 1. a. b. c. 2. 3. - - 4. - Quick Version 1400 Series Phone User Guide Page 59

6.4 1. a. b. c. 2. 3. 6.5 1. a. b. c. 2. 3. 6.6 20 1. a. b. c. 2. 3. 4. 5. 1 6. - Quick Version 1400 Series Phone User Guide Page 60

Chapter 7. - Quick Version 1400 Series Phone User Guide Page 61

7. 7.1 1. 2. 3. 4. / - Quick Version 1400 Series Phone User Guide Page 62

7.2 : 1 2 - / 1 4 - Quick Version 1400 Series Phone User Guide Page 63

VMS 24 - Quick Version 1400 Series Phone User Guide Page 64

Chapter 8. Phone Settings - Quick Version 1400 Series Phone User Guide Page 65

8. Phone Settings 8.1 20 1403 1. 2. 3. 4. 5. 1 1 1.,@ 2 abc2 3 def3 4 ghi4 5 jkl5 6 mno6 7 pqrs7 8 tuv8 9 wxyz9 * * 0 0 #? / - _, / - Quick Version 1400 Series Phone User Guide Page 66

8.2 Phone Settings: 1. 2.... 3. 4. / 5. 6. 8.3 1. 2.... 3. 4. 5. / 6. 7. 8.4 1. 2. / 3. 4. 5. - Quick Version 1400 Series Phone User Guide Page 67

8.5 1. 8.6 1. 2. / 3. 4. 5. 6. 8.7 1. 2. / 3. 4. 5. 6. 8.8 - - Quick Version 1. 2. 3. 4. 5. 6. 7. - Quick Version 1400 Series Phone User Guide Page 68

8.9 1. Phone Settings: 2. / 3. 4. / 5. 6. 8.10 1. 2. / 3. 4. / 5. 6. 8.11 1. 2.... 3. 4. 5. 6. - Quick Version 1400 Series Phone User Guide Page 69

8.12 1. 2. < TARGET > 3. DND - Quick Version 1400 Series Phone User Guide Page 70

8.13 A Phone Settings: - Quick Version 1400 Series Phone User Guide Page 71

- Quick Version 1400 Series Phone User Guide Page 72

8.14 A Phone Settings: A A A 1. 2.... 3. 4. / 5. 6. - Quick Version 1400 Series Phone User Guide Page 73

Index Z 67 27 25 42 54, 55 58 36 37 19 55, 56 58 55 58 54 41 48 48 32 26 66 46 22 63 45 44 56, 58, 59, 60 19 19 29 29 25 33 58 55 19 34 34 56, 58, 59, 60 58 58 59 / 67 69 / 67 59 24-26 - 26 19 63 16 47 16 59 36 27 27 32 29 67 42 26 22 21 42 32 54, 55, 56 55, 56 55 56, 60 32 28 28 66 32 41 41 29 32, 38 32 32 36 56, 58, 59, 60 54, 55 32 42 33 63 56, 60 42 41, 45 24 55, 56 55 56, 60 63 54, 55 32 56, 58, 59, 60 41 45 32 21 59 58 67 63 56, 60 Index - Quick Version 1400 Series Phone User Guide Page 75

58 58 24 32 33 56, 58, 59, 60 24 69 19 54, 55 32 41 44 32 32 67 41 46 26 59 16 32 37 47 33 59 24 25 26 23 54, 55 58 / 67 58 26 - Quick Version 1400 Series Phone User Guide Page 76

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Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others. All trademarks identified by the or are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements. 2011 Avaya Inc. All rights reserved. - Quick Version 1400 Series Phone User Guide Page 78