2010 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accura

Transcription

1 IP Office one-x Portal Issue 02b - (15 October 2010)

2 2010 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages. Warranty Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada, the warranty is provided to you by said Avaya reseller and not by Avaya. Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER ), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ( AVAYA ). Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a single stand-alone computing device. "Server" means a Designated Processor that hosts a software application to be accessed by multiple users. "Software" means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone products or pre-installed on Hardware. "Hardware" means the standard hardware originally sold by Avaya and ultimately utilized by End User. License types Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose. Copyright Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation(s) and Product(s) provided by Avaya. All content on this site, the documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil, offense under the applicable law. Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: Preventing toll fraud "Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: securityalerts@avaya.com. Trademarks Avaya and Aura are trademarks of Avaya, Inc. The trademarks, logos and service marks ( Marks ) displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-avaya trademarks are the property of their respective owners. Downloading documents For the most current versions of documentation, see the Avaya Support Web site: Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is in the United States. For additional support telephone numbers, see the Avaya Web site: IP Office one-x Portal Page 2

3 Contents 1. one-x Portal one-x Portal Contents LDAP Index IP... Office one-x... Portal one-x... Portal one-x... Portal Java IP Office IP... Office LDAP / LDAP one-x... Portal one-x... Portal one-x... Portal CSV IP Office IP Office one-x Portal Page 3

4

5 Chapter 1. one-x Portal IP Office one-x Portal Page 5

6

7 1. one-x Portal one-x Portal: IP Office one-x Portal one-x Portal one-x Portal IP Office Web IP Office (SCN). one-x P ortal IP Office one-x Portal Web one-x Portal Web one-x Portal one-x Portal IP Office TSPI Telephony Service Provider Interface IP Office IP Office 5.0+ IP Office one-x Portal IP Office IP Office one-x Portal one-x Portal IP Office one-x Portal Page 7

8 1.1 one-x Portal one-x Portal one-x Portal CSTA IP Office DSML IP Office IP Office DSML LDAP LDAP LDAP LDAP IP Office CSTA DSML IP Office LDAP DSML LDAP LDAP IP IP Office one-x Portal Page 8

9 1.2 one-x Portal one-x Portal IP Office one-x Portal: one-x Portal one-x Portal 100 one-x Portal one-x Portal IP Office one-x Portal IP Office IP Office one-x Portal IP500/IP500 V IP IP406 V one-x Portal IP Office LDAP HTTP IP Office IP Office IP Office IP Office one-x Portal IP Office one-x Portal one-x Portal one-x Portal IP Office one-x P ortal IP Office 5.0 IP Office IP Offices HTTP one-x Portal one-x Portal one-x Portal IP Office one-x Portal one-x Portal IP Office one-x Portal one-x Portal one-x Portal one-x Portal IP Office one-x Portal Page 9

10 IP Office one-x Portal one-x Portal IP Office / one-x Portal IP Office one-x Portal IP Office IP Office one-x Portal IP Office one-x Portal IP500/IP500 V IP IP406 V DND IP Office IP Office one-x Portal IP Office IP Office 'Detected ' IP Office one-x Portal one-x Portal one-x Portal one-x Portal one-x Portal one-x Portal one-x Portal IP Office one-x Portal Page 10

11 1.3 one-x Portal: one-x Portal one-x Portal IP Office one-x Portal IP Office one-x Portal IP Office one-x Portal one-x Portal one-x Portal one-x Portal one-x Portal IP Office CSTA one-x Portal IP Office one-x Portal Answer one-x Portal Call IP Office IP Office one-x Portal Page 11

12 1.4 one-x Portal IP Office (SCN) one-x Portal IP Office one-x Portal one-x Portal SCN IP Office SCN SCN one-x P ortal one-x Portal IP Office IP Office one-x Portal Page 12

13 Chapter 2. IP Office one-x Portal Page 13

14 2. one-x Portal one-x Portal IP Office one-x Portal one-x P ortal IP Office IP Office 3. one-x Portal 4. one-x Portal IP Office one-x Portal IP Office one-x Portal Page 14

15 2.1 PC one-x Portal one-x Portal IP Office o IP Office DVD IP Office 5.0 IP Office DVD one-x Portal IP Office Manager IP Office System Status Application one-x Portal : IP Office o IP Office Release IP Office IP Office Release 5 IP Office Release 6 IP Office IP Office IP Office IP Office (SCN) o IP Office IP Office Release 5 o o one-x Portal IP Office System Status Application (SSA) IP Office Release 5 IP Office IP Office one-x Portal for IP Office IP Office Office User Teleworker User Power User one-x Portal Teleworker User Power User one-x Portal IP Office Release 5 IP Office Release 6 one-x Portal for IP Office Basic User one-x Portal PC one-x Portal o Windows 2003 Windows o 2GB o 10GB o TCP/IP 8080 o TCP IP Office IP TCP one-x Portal Voic Pro 6.0 o Voic Pro 6.0 Microsoft IIS IIS o Metabase o IIS6 o SSL IP Office one-x Portal Page 15

16 o Voic Pro Web Voic (UMS) o one-x Portal o PC o IP o o one-x Portal URL o IP Office o IP o o o one-x Portal o one-x Portal IP Office o IP Office Voic Pro IP LDAP one-x Portal Directory External LDAP o LDAP URL o o DN/ o one-x Portal o Web LAN one-x Portal one-x Portal Internet Explorer Mozilla Firefox Safari o JavaScript o Remember me on this computer cookie o Windows Quick Time Internet Explorer Firefox Windows Media P lay Windows Google Chrome Mozilla Firefox Windows Safari o IP one-x Portal o one-x Portal Avaya IP Office Phone Manager PC Softphone IP Office one-x Portal Page 16

17 : IP Office Call Waiting On Off Hook Station IP Office one-x Portal Page 17

18 2.2 IP Office IP Office one-x Portal IP Office one-x Portal one-x Portal PC PC IP Office Manager IP Office IP Office Manager PC IP Office IP Office DVD one-x Portal IP Office 5.0+ TCPA/TSPI one-x Portal Advanced one-x Portal 1. IP Office DVD IP Office Manager 2. IP Office Manager File Advanced Security Settings 3. IP Office OK 4. IP Office 5. Services IP Office 5.0 Enhanced TSPI TSPI one-x Portal IP Office IP Office Service User Right Group 6. Rights Groups 7. Rights Groups TCPA Group Enhanced TSPI TSPI Enhanced TSPI Access TSPI IP Office one-x Portal Page 18

19 : IP Office 8. Service Users 9. Service Users EnhTcpaService TCPA Group TCPA EnhTcpaPwd1 10. IP Office one-x Portal Page 19

20 2.3 one-x Portal one-x Portal IP Office one-x Portal IP Office one-x Portal IP Office one-x Portal IP Office Feature Key IP Office Release 5 IP Office IP Office one-x Portal for IP Office IP Office Office User Teleworker User Power User one-x Portal Teleworker User Power User one-x Portal IP Office Release 5 IP Office Release 6 one-x Portal for IP Office Basic User one-x Portal 1. IP Office Manager 2. IP Office OK 3. IP Office 4. License one-x Portal 7. License Type IP Office one-x Portal License Status Unknown Instances one-x Portal 8. IP Office 9. IP Office License 10. License Status Valid 11. one-x Portal IP Office IP Office one-x Portal Page 20

21 2.4 one-x Portal : one-x Portal one-x Portal IP Office one-x Portal IP Office Release 5 IP Office IP Office one-x Portal for IP Office IP Office Office User Teleworker User Power User one-x Portal Teleworker User Power User one-x Portal IP Office Release 5 IP Office Release 6 one-x Portal for IP Office Basic User one-x Portal 1. IP Office Manager 2. IP Office OK 3. IP Office 4. User 5. one-x Portal 6. User 7. IP Office Profile one-x Portal Office User Teleworker User Power User one-x Portal 8. Enable one-x Portal Services one-x Portal 9. Name Password one-x Portal IP Office Call Waiting On Off Hook Station 10. one-x Portal IP Office one-x Portal Page 21

22 11. IP Office IP Office one-x Portal Page 22

23 : one-x Portal IP Office Release 5 1. IP Office Manager 2. IP Office OK 3. IP Office 4. User 5. one-x Portal 6. User 7. Enable one-x Portal Services one-x Portal 8. Name Password one-x Portal IP Office Call Waiting On Off Hook Station 1. one-x Portal 2. IP Office IP Office one-x Portal Page 23

24 2.5 one-x Portal (Avaya one-x Portal) one-x Portal TCP netstat -an >ports.txt ports.txt one-x Portal Avaya IP Office IP Office Conferencing Center ContactStore for IP Office IIS Sharepoint Administration IP Office one-x Portal Page 24

25 2.6 one-x Portal IP Office one-x Portal : 1. IP Office DVD one-xportal.msi 2. Next Java one-x Portal 3. Install Java Java Next (C: \Program Files\Avaya\oneXportal) Enter Server Port number = 8080 PC 8080 one-x Portal one-x Portal IP Office one-x Portal Page 25

26 4. Next 5. Install Start the Avaya one-x Portal Service Avaya one-x Portal Avaya one-x Portal 8. Finish 9. IP Office one-x Portal Page 26

27 2.7 : one-x Portal one-x Portal one-x Portal IP Office 1. Start the Avaya one-x Portal Service Avaya one-x Portal 2. one-x Portal Web one-x Portal 15 Windows one-x Portal 2.3GB one-x Portal 4. one-x Portal Web 5. inyama/inyama.html?admin=true one-x Portal 6. System is currently unavailable - please wait - one-x Portal one-x Portal (Administrator ) (Administrator ) Login IP Office one-x Portal Page 27

28 9. License Agreement 10. Have Read & Agree Next 11. one-x Portal IP Office IP Status / IP Office one-x Portal Page 28

29 : 12. Check IP Office(s) IP Office one-x Portal IP Office 13. Voic Pro Advanced Installation Voic Provider Voic Pro IP 14. LDAP Advanced Installation Directory (LDAP) (LDAP) LDAP LDAP IP Office one-x Portal Page 29

30 15. Configure for IP Office(s) IP Office one-x Portal IP Office IP Office Simple Installation Advanced Installation Next 16. one-x Portal IP Office 17. one-x Portal 18. Change Password one-x Portal IP Office one-x Portal Page 30

31 2.8 PC PC one-x Portal : 1. PC Web one-x Portal URL?admin=true Calls Calls 6. Call Log 7. Calls Gadget 8. IP Office Messages 9. Logout IP Office one-x Portal Page 31

32 2.9 Java one-x Portal Java Java Java one-x Portal Java Windows Java IP Office one-x Portal Page 32

33 2.10 : Java Advanced Installation Directory (LDAP) LDAP 1. Advanced Installation 2. Advanced Provider Options 3. 4 Mid-Layer Telephony (CSTA) (CSTA) Directory (IP Office) (IP Office) Directory (LDAP) (LDAP IP Office one-x Portal Page 33

34 Voic Provider 4. IP Office one-x Portal Page 34

35 Chapter 3. IP Office one-x Portal Page 35

36 3. IP Office IP Office / LDAP LDAP one-x P ortal one-x P ortal one-x P ortal IP Office one-x Portal Page 36

37 3.1 one-x Portal Avaya one-x Portal Windows : Avaya one-x Portal 15 Windows one-x Portal 2.3GB one-x Portal IP Office one-x Portal Page 37

38 3.2 IP Office IP Office IP (CSTA) (DSML IP Office) Avaya one-x Portal one-x Portal IP Office one-x Portal IP Office one-x Portal IP Office one-x Portal IP Office one-x Portal one-x Portal IP Office a. Diagnostics IP Office Connections IP Office b. IP Office IP Address IP Check c. IP Office IP Office 4. Configuration Providers IP Office one-x Portal Page 38

39 5. Get All one-x Portal : IP Office 6. Default-CSTA-Provider Edit 7. IP Office(s) Assigned IP Office IP Office one-x Portal Page 39

40 8. Assign New IP Office Unit IP Office 9. IP Office IP Address IP 10. IP Office TCPA User name Password 11. Close 12. Close 13. Put Selected CSTA one-x Portal 14. IP Office Default- DSML-IPO-Provider IP Office Put Selected 15. Avaya one-x Portal Health Component Status 18. Get All IP Offic IP CSTA DSML 19. Directory Integration IP Office Directory Synchronization Force a resynchronization with IP Office Directories IP Offic Configuration Users Get All IP Office IP Office one-x Portal Page 40

41 3.3 IP Office : IP Office IP Office IP TCPA one-x Portal IP Office Avaya one-x Portal one-x Portal IP Office IP one-x Portal IP Office a. Diagnostics IP Office Connections IP Office b. IP Office IP Address IP Check c. IP Office IP Office 3. Configuration Providers 4. Get All one-x Portal IP Office one-x Portal Page 41

42 5. IP Office CSTA Edit 6. IP Office 7. Close 8. Close 9. Put Selected CSTA one-x Portal 10. IP Office DSML IP-Office Put Selected 11. Avaya one-x Portal IP Office one-x Portal Page 42

43 3.4 LDAP : IP Office LDAP LDAP Advanced Installation LDAP LDAP LDAP LDAP Directory Integration LDAP Directory Search LDAP IP Office LDAP one-x Portal LDAP one-x Portal Directory External Directory one-x Portal LDAP LDAP one-x Portal LDAP Avaya one-x Portal one-x Portal Configuration Providers 3. Get All one-x Portal 4. LDAP Edit 5. LDAP Server(s) Assigned LDAP LDAP 6. LDAP LDAP Server URL LDAP URL LDAP URL ldap:\\ldap.example.com User /Password LDAP Base DN DN Search Base LDAP LDAP ou=users,dc=global,dc=example,ddc=com 7. Edit Field Mapping one-x Portal LDAP 8. Close 9. Put Selected IP Office one-x Portal Page 43

44 10. Avaya one-x Portal IP Office one-x Portal Page 44

45 3.5 / : LDAP one-x Portal IP Office IP Office IP Office 5 one-x Portal 3.6 one-x Portal Configuration Profile one- X Portal one-x Portal DND Exception DND IP Office one-x Portal IP Office / one-x Portal IP Office one-x Portal IP Office IP Office one-x Portal IP Office one-x Portal IP500/IP500 V IP IP406 V DND IP Office IP Office one-x Portal IP Office IP Office 'Detected ' IP Office one-x Portal one-x Portal one-x Portal one-x Portal one-x Portal IP Office one-x Portal Page 45

46 1. Configuration Users 2. Get All 3. Edit 4. User Configuration Type Selector / 5. Save 6. one-x Portal Put Selected IP Office one-x Portal Page 46

47 : 1. Configuration Users 2. Get All Bulk Edit 5. User Configuration Type Selector 6. Save 7. Put Selected one-x Portal IP Office one-x Portal Page 47

48 3.7 one-x Portal 1. Configuration Backups 2. Backup Configuration 3. backup.sql one-x Portal bin C:\Program Files\Avaya\oneXportal\Tomcat\appache-tomcat \\bin\backup.sql IP Office one-x Portal Page 48

49 3.8 one-x Portal one-x Portal one-x Portal backup.sql one-x Portal bin C:\Program Files\Avaya\oneXportal\Tomcat\appache-tomcat \\bin\backup.sql 1. Configuration Backups : 2. Unlocked 3. Restore Configuration 4. one-x Portal 5. one-x Portal IP Office one-x Portal Page 49

50 3.9 one-x Portal one-x Portal IP Office one-x Portal 300 one-x Portal one-x Portal 1. Directory Integration 2. System Directory 3. Directory Synchronization 4. Force a Resynchronization to all IP Office Directories IP Office IP Office one-x Portal Page 50

51 3.10 LDAP LDAP one-x Portal : 1. Directory Integration 2. LDAP Directory Search LDAP 3. IP Office one-x Portal Page 51

52 3.11 one-x Portal one-x Portal one-x Portal IP Office Avaya IP Office one-x Portal PC Avaya one-x Portal one-x Portal 15 one-x Portal Yes No one-x Portal (backup.sql) one-x Portal IP Office one-x Portal Page 52

53 3.12 one-x Portal one-x Portal : one-x Portal one-x Portal one-x Portal Windows one-x Portal one-x Portal Avaya IP Office Avaya one-x Portal one-x Portal IP Office one-x Portal Uninstall one-x Portal 2. Downgrade 3. Avaya one-x Portal IP Office one-x Portal Page 53

54 3.13 one-x Portal one-x Portal one-x Portal 1. IP Office one-x Portal Uninstall one-x Portal 2. Remove IP Office one-x Portal Page 54

55 : one-x Portal 3. Next 4. Remove one-x Portal Windows one-x Portal c:\avayaonexportal_backup 1. Windows one-x Portal Remove one-x Portal one-x Portal Remove IP Office one-x Portal Page 55

56 3.14 one-x Portal 4560 Log4j one-x Portal Apache Chainsaw PC Internet Apache Chainsaw ( chainsaw) Apache Chainsaw 1. Diagnostics Logging Configuration 2. Socket Receiver 3. Logging Viewer 4. Start Installation of Apache Chainsaw by Java Web Start Java Web Apache Chainsaw 5. Chainsaw Chainsaw Warning:You have no Receivers defined... I'm fine thanks, don't worry Don't show me this again OK IP Office one-x Portal Page 56

57 6. Receivers : 7. Receivers New SocketHubReceiver SocketHubReceiver 8. one-x Portal host name port one-x Portal chainsaw one-x P ortal PC Chainsaw 4560 one-x Portal IP Office one-x Portal Page 57

58 reconnectiondelay threshold All Off 9. OK one-x Portal chainsaw 10. one-x Portal 11. one-x Portal IP Office one-x Portal Page 58

59 : 12. IP Office one-x Portal Page 59

60 3.15 one-x Portal Windows IP Office Avaya one-x Portal for IP Office Unistall VX.XX) one-x Portal one-x Portal Tomcat Web Tomcat 1. one-x Portal 2. one-x Portal C:\Program Files\Avaya\oneXportal) 3. one-x Portal one-x Portal one-x Portal Prorun Error Tomcat Java IP Office System Status Application 1. Windows applet Java 2. one-x Portal 3. one-x Portal IP Office one-x Portal Page 60

61 Chapter 4. IP Office one-x Portal Page 61

62 4. one-x Portal one-x Portal Health Component Status Key Recent Events 20 Active Sessions one-x Portal Environment Configuration Providers Users Backups CSV one-x Portal PC one-x Portal one-x Portal Diagnostics Logging Configuration Logging Viewer Chainsaw Network Routes IP IP IP Office Connections IP Office IP Office IP Database Integrity Directory Integration Directory Synchronization Help & Support Help System Directory one-x Portal LDAP Directory Search LDAP one-x Portal one-x Portal Avaya Support Avaya Avaya Avaya About one-x Portal one-x Portal GET PUT Description IP Office one-x Portal Page 62

63 4.1 one-x Portal Web URL?admin=true one-x Portal : 1. PC <server_name> one-x Portal <server_port> one-x Portal 3. one-x Portal 4. one-x Portal 4.2 one-x Portal Logout 10 IP Office one-x Portal Page 63

64 Component Status one-x Portal IP Office CSTA Provider Master 1 CSTA Provider IP Office DSML Provider Master 1 DSML Provider DSML LDAP Provider 1. Health Component Status 2. Get All one-x Portal Delete Delete Selected Key Recent Events one-x Portal 20 one-x Portal / 1. Health Key Recent Events 2. Get All one-x Portal Delete Delete Selected IP Office one-x Portal Page 64

65 4.3.3 Active Session one-x Portal : 1. Health Active Sessions 2. Refresh Environment one-x Portal PC 1. Health Environment 2. Refresh IP Office one-x Portal Page 65

66 one-x Portal one-x Portal Providers IP Office LDAP IP Office one-x Portal Page 66

67 (CSTA) (CSTA) one-x Portal : IP Office(s) Assigned IP Office IP Office IP Office IP Office CSTA DSML User Password IP Office TCPA IP Office one-x Portal Page 67

68 DSML (IP Office) (DSML IP-Office) one-x Portal IP Office(s) Assigned IP Office IP Office IP Office IP Office CSTA DSML User Password IP Office TCPA IP Office one-x Portal Page 68

69 DSML (LDAP) (DSML LDAP) : LDAP Server(s) Assigned LDAP LDAP LDAP LDAP one-x Portal Edit Field Mapping LDAP one-x Portal IP Office one-x Portal Page 69

70 4.4.2 Users IP Office IP Office one-x Portal one-x Portal Configuration DND IP Office one-x Portal 1. Configuration Users 2. Get All 3. IP Office Directory Integration Directory Synchronization IP Office IP Office one-x Portal Page 70

71 4.4.3 one-x Portal : CSV one-x Portal.csv /bin C:\Program Files\Avaya\oneXportal\Tomcat\appache-tomcat \\bin 1. Configuration CSV 2. Export Configuration 3. /bin C:\Program Files\Avaya\oneXportal\Tomcat\appache-tomcat \\bin exportuser.csv exportdirectoryentry.csv IP Office one-x Portal Page 71

72 one-x Portal 1. Diagnostics Logging Configuration 2. Master Logging Level Off Logging Targets (Rolling Log Files) /logs C:\Program Files\Avaya\oneXportal\Tomcat\appache-tomcat \\logs 10MB 5 Overall 1XOverallRollingFile.log Presentation Layer 1XPresentationLayerRollingFile.log / Mid-Layer 1XMidLayerRollingFile.log IP Office one-x Portal Telephony (CSTA) (CSTA) 1XCSTAServiceRollingFile.log IP Office Directory (IP Office) (IP Office) 1XIPODirServiceRollingFile.log IP Office Directory (LDAP) (LDAP 1XLDAPDirServiceRollingFile.log LDAP IP Office one-x Portal Page 72

73 : Socket Receiver (required for remote log viewing) 4560 log4j Apache Chainsaw IP Office one-x Portal Page 73

74 4.5.2 Log4j one-x Portal Diagnostics Logging Viewer Apache Chainsaw Apache Chainsaw one-x Portal IP Office IP TCP 7 Echo IP Office IP Office Connections IP Office 1. Diagnostics Network Routes 2. IP Check 3. one-x Portal Reachable Not Reachable IP Office one-x Portal Page 74

75 4.5.4 IP Office one-x Portal IP Office IP Office Manager IP Office IP Office : 1. Diagnostics IP Office Connections IP Office 2. IP Office IP Address IP Check 3. IP Office IP Office one-x Portal Pass Fail IP Office one-x Portal Page 75

76 one-x Portal 300 / IP Office Force a Resynchronization with IP Office User Lists IP Office IP Office IP Office Providers Users Force a Resynchronization with IP Office Directories IP Office IP Office Directory Integration System Directory IP Office one-x Portal Page 76

77 4.6.2 one-x Portal one-x Portal : IP Office one-x Portal 300 Directory Synchronization one-x Portal one-x Portal one-x Portal Delete IP Office one-x Portal Page 77

78 4.6.3 LDAP one-x Portal LDAP 1. Directory Integration 2. LDAP Directory Search LDAP 3. IP Office one-x Portal Page 78

79 4.7 : Help Help one-x Portal Help Avaya Support Avaya Avaya ( Help About one-x Portal IP Office one-x Portal Page 79

80

81 Chapter 5. IP Office one-x Portal Page 81

82 5. CSTA - Computer Supported Telecommunications Application Indoda - ' ' Inyama - ' ' ' ' 'inyama nenyama' ' ' ' ' Inkaba - ' ' ' ' 'inkaba yedolobha' ' ' Izwi - ' ' TCPA - Thin Client Productivity Application TSPI - Telephony Service Provider Interface IP Office one-x Portal Page 82

83 Index A Apache Chainsaw 56, 74 Avaya 62 C Chainsaw 56, 74 Computer Supported Telecommunications Application 82 Cookie 15 CSTA 67, 82 CSTA (IP Office) 67 CSV 62, 71 D DND 45 DSML (IP Office) 68 DSML (LDAP) 69 DVD 15 E Echo 74 EnhTcpaService 18 Explorer 15 exportdirectoryentry.csv 71 exportuser.csv 71 F Firefox 15 I Internet Explorer 15 IP Office CSTA DVD J Java Web 56 JavaScript 15 L LDAP 43 51, 62, Log4j 56 M Mozilla Firefox 15 P PING 74 Q Quick Time 15 S Safari 15 T TCP 7 74 TCPA 82 TCPA 18 Telephony Service Provider Interface 82 Thin Client Productivity Application 82 TSPI 82 W Windows Media Player 15 Z Avaya , 62, IP Office 18 IP Office , IP Office 75 LDAP 51, 78 51, , , CSTA 8 15, , 24 IP Office 38, 41 IP Office (CSTA) 67 IP Office 68 LDAP PC Index IP Office one-x Portal Page 83

84 , , , 65 DN , , , 76 (DSML IP Office) 68 (DSML LDAP) 69 DSML IP Office 8 DSML LDAP 8 62 LDAP 51, 78 50, 76 50, 77 LDAP 51, 78 50, CSV 71 48, , , , one-x Portal 21 50, IP Office , 71 49, LDAP 51, 78 50, , 72 8, 62 CSTA (IP Office) 67 DSML (IP Office) 68 DSML (LDAP) (DSML IP Office) 68 (DSML LDAP) 69 IP Office 38 LDAP , , 78 62, , , 77 50, IP Office 41 one-x Portal DVD IP Office one-x Portal Page 84

85 62 45, , TSPI 18 TSPI 18 TSPI IP Office 75 56, 74 56, , , , , 64 Index IP Office one-x Portal Page 85

86

87 IP Office one-x Portal Page 87

88 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others. All trademarks identified by the or are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements. IP Office one-x Portal Page Avaya Inc. All rights reserved.