1
2
: 3
4
XX...................................................... 6 6 22 34 38 50 58 60 77 89 99 107 118 118 135 140 145 168 5
GE Session I Session I5-6 CEO,, BDMarketing CEO / 6
+ + / C C / B A 1 B A C A 2 3 7
8
GE XX Session C 9
5 10
/ 11
: 12
4 13
14
CEO / Stretch Stretch / / 15
GE Operation Plan CEO CEO / > 16
/ 17
workout 6 sigma / / 18
19
20 SBU (%) / % / / / $ / / / 24 / 2 25 44 LOB ROCE(%) ($ ($ ($
GE Social Software CEC 2 3 Session C 35 CEOHR 810 S1 6 CEOCFO S2 11 1 / GE10150 21
/ / Joseph N. Miniace and Elizabeth Falter, Communication: A Key Factor I Strategy Implementation 22
23
/ EMS 360 Fatality Chart 24
GE Session C A B C 100% 100% 50-60% A B C 10% 80% 10% 25
26 CEO - 1-2 1-2 1-2 1-2 1-2 1-2 1-2 1-2
27
28
: 29
: * / * * 30
31
32
33
34
GE (CAS), GE,,,,, 6 Sigma, GE, GE CAS 35
: 36
37
/ / / 38
I 1. 2. 6 CFO 39
II 3. / / / / McKinsey 40
text text text text text text text KPI 41
- 42
- KPI BSC 43
/ / ( ) 44
45
HR 46
/ 47
( ) 48
49
50
/ 51
2,000 10-12% 100 200 300 500 2500 2800 2900 ( ) 2004 2005 2006 2007 52
/ A B C E F G A B C 53
54
55
/ / / ( ) ( ) ( + ) A B C / / / / 56
- KPI BSC 57
/ 58
59
- - - - - - KPI BSC EVA IPF 60
- - 1.5 A 6 1 15 6 2 3 20 3 61
62 - - / / 1 A 1 2 B 0.5 1.5 1 A 1 2 B 0.5 1.5 1 15 26 A 1 1 15 26 A 1 1 10 23 POP B 0.5 1 10 23 POP B 0.5 A B
- - Process Centric Organisation Design 5 5 3 3 63
- -?? 64
100% - - Customer Employees Customer Employees Customer Employees Customer Employees Employees Operation Operation Operation Operation 65
- - 66
EVA - - EVA 67
EVA EVA EVA EVA 5.45% $84.4 m 5.05% $78.2 m / 1.85% $28.7 m 0.02% $0.4 m 0.001% $0.02 m 0.07% $1.1 m EVA 1.81% $28.0 m 68
- - EVA / / / / 69
EVA KPI BSC KPI / / BSC / / EVA / / 70
EVA BSC KPI 71
- KPI BSC 72
KPI 100 < < -- 35% - 40% < 10 - < 10% 73
KPI 74
KPI 100% % 50% 0 5 4 3 2 1 0 % 75
76 A B C D BSC
77 BSC / 1.1 1.2 2.2 2.4 2.6 2.5 3.3 2.3 2.1 3.1 3.2 4.1 1.3 1 2 3 4 KPI
BSC BSC KPI KPI XX +-5% ( - )/ +-5% >80% >80% / / >=1 >40 / >80% / 2% 78
EVA 79
EVA EVA 80
EVA EVA. EVA EVA EVA EVA 81
EVA 14 / 12 KO 10 8 6 WWY - 4 2 UN OAT NA HRL HNZ CAG SLE SJM BFO HSY NES K GIS MCCRK CPB -5% 0% 5% 10% 15% 20% 25% Source: Stern Stewart Analysis [1997] EVA/ Note: Bubble Size represents relative capital 82
EVA 2001 EVA EVA 83
EVA 20036 1982 EVA EVA 4 400 EVA 84
EVA, 85
EVA EVA NOPATCOST of Capital ( 000) Capital $ + 1,000 Labour Cost - 500 Depreciation 500 (33%) - 165 NOPAT) 335 4,000 *10% - 400 EVA -65 & 335-65 NOPAT 86
) 2000 ( ): 2000 2000 $1,200 $1,000 $800 $600 $400 $200 $0 Net Inc EPS 1996 1997 1998 1999 2000 $1.40 $1.20 $1.00 $0.80 $0.60 $0.40 $0.20 $0.00 ( ) $100 $0 -$100 -$200 -$300 -$400 -$500 -$600 -$700 EVA 1996 1997 1998 1999 2000 87
...? 88
EBITDA + - RONA/ROTA/ ROE EVA 89
20 165 165 63% 90
EVA EVA 91
EVA EVA 92
EVA 1. EVA EVA 2. EVA 3. EVA 4. EVA, 93
400 EVA 94
EVA Li-Ning 95
96 EVA,, EVA,EVA
EVA 4M (Measurement) (Mindset) (Management) / (Motivation) 97
EVA4M 1 2 3 4 5 Measurement Management Motivation Mindset EVA / EVA EVA EVA 98
EVA4S 4M 4M) (4S) (Strategy) Structure ; / Systems Staircase 4S 99
EVA EVA 100
EVA EVA EVA EVA EVA 101
KPIBSC KPI BSC ( ) 102
EVA EVA BSC IPF KPI 103
EVA EVA Basic EVA Disclosed EVA Tailored EVA True EVA EVA EVA EVA EVA (GAAP) : - - - EVA 5 104
EVA 1 2 3 - + / 105
EVA 30.0% Nopat per dollar of Sales 20.0% 10.0% 0.0% A: ROC 15% ROC 5% ROC 4% ROC 10% ROC 20% B ROC 15% 0.0x 0.5x 1.0x 1.5x 2.0x 2.5x 3.0x 3.5x 4.0x Sales per dollar of Capital 106
EVA EVA 30.0% 20.0% - EVA EVA/ : EVA, :?? 10.0% R - c* 0.0% -10.0% -20.0% -30.0% EVA :? 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Capital EVAR-C = 107
EVA EVA 108
80% 100% 120% 2001 190 109
EVA
EVA EVA EVA EVA 111
EVA 2 2 EVA 4 EVA 1 EVA EVA+ EVA EVA 3 EVA 3 EVA 112
EVA EVA EVA EVA EVA 113
EVA EVA EVA EVA EVA 114
115
Bexcel Consultants 116
vs. 117
HR KPI 118
Bexcel Consultants 119
68% CIO 70% IT 73% CIO IT CIO Magazine Research 2003/3 120
43% 62% 26 17 37% ROI 1.8 50% Cedar 2003 Workforce Technologies Survey 121
( ) 122
Bexcel Consultants 123
HR 124
CRM, Help Desk, - Jim Holincheck 125
/ / / HR 126
HR 127
@ Work HR 128
129
> US$ 50M 11 36 130
ehr? ehr + + / / / + + / 131
Bexcel Consultants 132
133
134
- - 135
136
KPI 137
138
139
42% 2002 33% - Monica Barron AMR Research, 2003 140
141
Bexcel Consultants 142
2005/06 2007 (20%) Meta Group report on Workforce Analytics 2003 143
(Data Warehouse) 144
(Data Mining) 145
146
147
$ 148
Bexcel Consultants 149
/ / / Help Desk / / 150
151
152
153
19989 7 -- 100 154
Boston Consulting Group 155
156. IT -
158