CSR 2015-2016
CSR CSR 2014412015331 CSR 20159 2016920149 Global Reporting InitiativeGRISustainability Reporting Guideline4 1 3 5 CSR 15 17 23 1 Sharing Green Innovation 2 Customer-centric Innovation 7 11 48 49 50 51 47 58 61 61 54 40 41 39 CSR 44 43 Close Up 30 32 34 36 38 26 1 CSR2015-2016
Introduction 为 实 现 可 持 续 社 会 创 造 新 价 值 创造新价值 为解决客户及社会面临的难题 只有将独特的 创意 转变成 有形 才是柯尼卡美能达的使命及存在意义 在今后的时代 企业为了 Sustainable 可持续发展 在不断成长的同时 还需要为解决社会课题作出贡献 也就是说 必须为企业与社会双方创造出价值 我们旨在与世界各地的利益相关者协力 不断地创造为世界带来变革的 新价值 努力打造成为社会所支持 为社会所需要的企业 柯尼卡美能达经营哲学 经营理念 创造新价值 对客户的承诺 Giving Shape to Ideas 创意改变世界 六个价值观 Open and honest 开诚布公 Customer-centric 客户至上 Innovative 不断创新 Passionate 热情洋溢 Inclusive and collaborative 融合协作 Accountable 责无旁贷 经营愿景 受到全球社会的支持 成为全球社会不可或缺的企业 实现有力增长的强劲企业 KONICA MINOLTA CSR REPORT 2015-2016 2
CSR 50 100 2014 TRANSFORM 2016 CO 2 200580% 2050 EL EL CO 2 504 3 CSR2015-2016
CSR SRICSR CEO 4 KONICA MINOLTA CSR REPORT 2015-2016 4
A3 CO2 X ICT 2050 5 CSR2015-2016
2003 8 2003 8 2004 12 2005 3 2005 7 2005 11 2006 3 2006 8 X 2006 12 2007 3 1 2008 10 2009 3 2009 10 2010 2 2011 1 2011 7 2012 4 2013 2 7 P57 2 11 AAA 2007 5 2013 3 2007 9 2 2013 4 2007 10 2008 2013 12 2007 10 2014 3 6 2 P56 2014 12 2007 11 2 2015 1 2008 7 20085 2014 KONICA MINOLTA CSR REPORT 2015-2016 6
1 7 CSR2015-2016
Key concept 2016 CO 2 3CO 2 NGO CDP KONICA MINOLTA CSR REPORT 2015-2016 8
2014 1 Action 2014 2014 1 Sharing Green Innovation 9 CSR2015-2016
Action 2 2014 2014 bizhub Fair 2014 300 ATC KONICA MINOLTA CSR REPORT 2015-2016 10
2 Customer-centric Customer-centric Innovation
Key concept CRCR CR NPS 2013NPS P42NPS CRCRP42 Work Flow Customer-centric 2014 NPSNet Promoter Score KONICA MINOLTA CSR REPORT 2015-2016 12
2 Customer-centric Innovation Case 1 X ICTInfomityBOX 201010 20113 201420 Case 2 MPM SNS Charterhouse PM MPM Marketing Print Management Charterhouse PM Charterhouse PM 2014 Charterhouse PM SNS 13 CSR2015-2016
2015118 5 1. 5. 2. 4. 97 99 98 98 97 3.3 51,729 419 2014108 6 3 2004 68 602 KONICA MINOLTA CSR REPORT 2015-2016 14
Optimized Print Services OPS Managed Content Services MCS 80.8% Marketing Print Management MPM Marketing Management Services MMS TAC VA-TAC EL 11.1% 7.8 % X CR/DR X ICT 2-7-2 CEO 19361222 37519 2015331 331 6,348 2015331 41,598 2015331 % 12,000 750 15 10,117 662 9,437 581 8,000 7,779 7,678 8,130 500 10 400 403 406 5.0 6.2 4,000 250 5.1 5.3 6.5 5 0 0 0 2010 2011 2012 2013 2014 2010 2011 2012 2013 2014 15 CSR2015-2016
150 50 150 4 One Konica Minolta 2,438 24.1% 3,286 32.5% 10,117 10,117 2,036 20.1% 2,356 23.3% 12,350 30% 9,048 22% 41,598 12,154 29% 8,046 19 % A3 DR X TAC A3 DR VA-TAC 2014 CEO KONICA MINOLTA CSR REPORT 2015-2016 16
CSR CSR 1 2 3 4 5 6 7 8 9 10 1. 2. 3. 4. 5. 6. 7. 17 CSR2015-2016
P39 CSR P43 IR IR Web 41,59829% 22%19%30% 2015331 P47 P54 CO 2 CSR P26 CSR CSR CSR CSR CSR CSR CSR CSR CSR CSRCSR CSR CSR CSR 18 KONICA MINOLTA CSR REPORT 2015-2016
CSR CSR CSR CSR ISO26000CSR CSR 1 2 3 CSR ISO26000 CSR SRI 3 RobecoSAMDow Jones Sustainability IndicesDJSI 612FTSE4Good Global Index MS-SRI RobecoSAMCSR oekom research AGCSRPrime Forum ETHIBEL Ethibel PioneerEthibel ExcellenceSRI NGOCDPCPLI 2014CDP500 CDLI CPLICDPI 2015331 19 CSR2015-2016
CSR CSR G4 CSR G4Global Reporting InitiativeGRISustainability Reporting Guideline4 KONICA MINOLTA CSR REPORT 2015-2016 20
CSR 2014 P39 1 1 0 2 2 P43 CSR Web TRANSFORM2016 P47 1KM2016 1 4 0 20.1 P54 552014 P26 27 1 2 21 CSR2015-2016
2014 2015 10 2 2 NPS 3 60%80% EICC 45 12152 700 910 IR Gomez IR IR IR 152 153 12 IR 6VALUES 1KM2016 KENPOS 220153 1 4 0 20.280.19 1 1 0 2 2 CSR CSR IR 1KM2016 KENPOS 1 4 0 20.1 3NPSNet Promoter Score 4 3 KONICA MINOLTA CSR REPORT 2015-2016 22
11 7 4 CEO CEO 2015619 23 CSR2015-2016
CEO 4 CEO 24 KONICA MINOLTA CSR REPORT 2015-2016
Transparency International 1 Corruption Perception Index 2 2014 Anti-Corruption, Anti-Bribery Policy 13 FCPABribery Act 2014 1Transparency International NPO 2Corruption Perception IndexTITransparency International TI 2014 e-learning 25 CSR2015-2016
2013 2016 100 80 60 40 20 0 CO 2 % 2005 2016 2050 C O 2 00 % 2016 2005 40 2050 2005 80% 20 20 2050CO 2 200580% 1. 2. 3. 2050 2016 2050 2050 26 KONICA MINOLTA CSR REPORT 2015-2016
2050 2016 CO2 t 352 387 58 93 1,137 2,027 1,388 40% 1,216 172t 405 2005 2016 2050 80% 2014CO 2 CO 2 20162014 2016 1 1 2 3 6,400 CO 259 CO 2105 33 2 1 2 CO 292 0.4 CO 22015 2015 3 4 CO 2 3 1 2 33R 3R CO 22015 2015 3R 201640%CO 2 27 CSR2015-2016
2016 3R 3R 3R 3R CO 20.4 0.3 CO 20.7 0.25 CO 21 0.3 CO 21 0.3 CO 21.7 0.18 CO 21.9 0.23 2015 5,400 54 CO 250 CO 270 24 5,471 54 CO 243 CO 276 24 2014 2014 2050 1. CO 24020052,02720051,2162016 CO 2172 2. 33 3. 4. 1. 6,40058 2. 3. 4. SRI 28 KONICA MINOLTA CSR REPORT 2015-2016
2016 29 CSR2015-2016
1 2011 2016 SP plus GPplus GP CSR CO2 CO2 SP KONICA MINOLTA CSR REPORT 2015-2016 30
201433 14720145,471 54%2013 41%3,896 2014CO 2 4324 2014 5,400 54% 2014 5,471 54% 2016 6,400 58% PC/PET PET PCPC/PET bizhub EL EL EL 20146 LED139lm/WEL 20146 EL EL PC/PETbizhub PRESS 2250P 25%100% 97%62% 57% Nassenger PRO1000 31 CSR2015-2016
2 CO 2 2010 250 2015 2 CO 2 1 VOC 1 2 12 2 30 2 0.5 30 2 2015 2011 70 20 2 50 2 0.5 50 2 2015 2015 90 122005 KONICA MINOLTA CSR REPORT 2015-2016 32
2 2014651 2141044 2015 20142 Konica Minolta Supplies Manufacturing Kansai Co., Ltd. Konica Minolta Chemical Co., Ltd. IE 2 20142 33 CSR2015-2016
OPS OPS OPS 3 3 34 KONICA MINOLTA CSR REPORT 2015-2016
CO2 CO 2 CO 2 2014 CO 2 2014 CO 2 7 Clean Planet Program 18 2014 70% 98% 35 CSR2015-2016
2012Eco-action 2013 2014 2013 6.9%5% 2015 3LED LED 1213 2014 611031 Close Up LED ISO 14001 RoHSISO 20143270 36 KONICA MINOLTA CSR REPORT 2015-2016
CSR 2012 2014 Workshop13 Workshop Workshop Workshop Close Up 2014 2014Workshop 37 CSR2015-2016
CO2 tco2 t t m 3 m 3 m 3 m 3 m 3 10,207 1,338 0.0 75,000 63,750 17,774 3,257 0.4 179,749 179,749 26,796 219 3.9 147,281 125,189 2,215 24 0.0 19,700 15,800 162 75 0.3 256 229 1 2 IE* *IE 2010 2014 2011 2013 IPA 2011 2012 2011 2012 KONICA MINOLTA CSR REPORT 2015-2016 38
2010 2011 2012 2013 2014 1 2010 2010 2011 2014 201314 2011 2 2012 201314 CR 2014 CS 39 CSR2015-2016
1 2014 2010 2014 2013One Konica Minolta 201419 5S 5S 40 KONICA MINOLTA CSR REPORT 2015-2016
2014 2 CSSG CSSG CSSG IT CSSG CSSG CSSG 41 CSR2015-2016
TOPICS CR NPSNet Promoter Score CR 20124CR NPS CS CS NPS 2013 2013 CR1 201412 CR 1 KPI CR 2 NPS NPSPDCA CSNPS 42 KONICA MINOLTA CSR REPORT 2015-2016
CSR CSR 1 2 1 2 2008 20092014 2015 2009 2009 CSR CSR CSR 2009 2014 2015 2015 2011 2012 2014 2014 43 CSR2015-2016
CSR CSRCSR CSR CSR CSR CSR CSR CSR CSR CSR CSR CSR KONICA MINOLTA CSR REPORT 2015-2016 44
2014CSR EICCCSR CSR 201310EICC EICC100 EICC2014 CSREICC CSR EICCElectronic Industry Citizenship Coalition CSR EICCCSR 2014CSR 2014 EICC VAP Validated Audit Program EICC VAP EICC VAPEICC EICC 5EICC CSR CSR 20092013 EICCCSR 2013 658 EICC2014 CSREICC CSREICC EICC VAP 45 CSR2015-2016
2014 OECD 2010 1502 20146 2013 2014, 2014 90 80 61199 CFSI 1 CFSI JEITA 2 2014 JEITA CFS-WG 1 CFSIConflict-Free Sourcing Initiative EICCGeSIGlobal e-sustainability InitiativeCSR 2 JEITA KONICA MINOLTA CSR REPORT 2015-2016 46
2010 2011 2012 2013 2014 1 2008 2009 2010 2010 2 2010 2014 KM2016 2011 3 2009 2010 2013 47 CSR2015-2016
1 One Konica Minolta 2014 2013 1 22 4 2014 1 2010 GEP2014 960148 GEP 2013 GEP120155 2 4 GEP 2014 48 KONICA MINOLTA CSR REPORT 2015-2016
2 20115 2014 3KM2016 2014 10 80 2014 1900 120 2300 20153 122 TOPICS2014 KM2016 2014 49 CSR2015-2016
3 2014 1 0.1 2014 20 0.5 0.39 0.32 0.28 11 10 0.25 0.21 8 7 6 0.11 3 0 0 2010 2011 2012 2013 2014 15 0.18 0.19 0.2 0.16 10 7 0.1 0.1 5 6 5 0.06 6 2 0 0 2010 2011 2012 2013 2014 DVD 2014 00.28 0.19 2 0.010.01 1 100 2 1000 2014 20145 20151OHSAS18001 KONICA MINOLTA CSR REPORT 2015-2016 50
100% 20153, 1 : 1.15, 91 2014 201423 14106 2014 1126 3624 318405 IE 51 CSR2015-2016
310 1119 3362 73 201482 50 822 2014 52 KONICA MINOLTA CSR REPORT 2015-2016
2014 53 CSR2015-2016
NPO P55 P55 NPO P56 P55 La Fondation dentreprise Konica Minolta The Princes Trust 1 1 P55 54 KONICA MINOLTA CSR REPORT 2015-2016
2014 2011 2014200 201585000 Willy Berré Photographe 2014 Back to School Food for ThoughtBooks 2 Better NPO NPOSmith FamilyBreast Cancer Network of Australia Project Futures Landcare AustraliaNPO Food for Thought Landcare Australia 2014 55 CSR2015-2016
2014 100 121491 2007 2011 63 2014 10 2014 56 KONICA MINOLTA CSR REPORT 2015-2016
6 20146 BMDG ISOBMDG 8.6 BMDG20 35 200810 35 2014276 X 57 CSR2015-2016
20153 6,348 2,039 8,387 12,154 3,726 15,880 29,444 3,248 32,692 41,598 6,974 48,572 20155 2012 2013 2014 1 1684 1684 1684 2 3169 1 285 20155 2012 1 1.8% 2 1 285 2013 2.1% 2014 2.7% 15.1% 2012 1.93% 2013 1.94% 2014 2.02% 6 20132014Konica Minolta With You, Inc.Konica Minolta With You, Inc.6 2012 2013 2014 3 1 2 37 30 19 137 129 115 51 9 61 2 61 5 166 3 156 3 159 3 13 5 16 2 18 2 3 2 1 0 0 3 2 0 0 0 0 0 KONICA MINOLTA CSR REPORT 2015-2016 58
INPUT OUTPUT 47.8t 64.3t CO 2375.6t-CO 2 383kWh 2,480TJ 3,569m 3 32.8m 3 6.0t CO 2312.4t-CO 2 SOx0tNOx56.4t0.6t 3,138m 3 COD0.1t0.03t1.0t 20.8t14.7t 14.3t21.0t VOC252t 467.2TJ 29.6t CO 233.6t-CO 2 76.8kWh 68.0TJ 670.9TJ CO 241.2t-CO 2 CO 245.4t-CO 2 3.0t 589.5kWh CO 2295.9t-CO 2 16.8t 16.6t CO 2 t-co 2 1,600 1,200 1,331 1,295 1,226 1,108 1,063 TJ 8,000 7,194 7,371 7,375 6,000 6,493 6,231 800 4,000 400 2,000 0 2010 2011 2012 2013 2014 0 2010 2011 2012 2013 2014 t 36,000 31,626 32,315 30,679 m 3 6,000 5,823 5,962 5,839 27,000 4,500 4,383 18,000 21,527 20,763 3,000 3,569 9,000 1,500 0 2010 2011 2012 2013 2014 0 2010 2011 2012 2013 2014 59 CSR2015-2016
CO2 CO 2 GHG Protocol 20141372013 2.7% 1 240 29% 39771% 27.5% CO 2 21.7% CO 2 Greenhouse GasGHG CO 2 3968t 356781415 1 69t 4 51t 2 12 64t 2 112t 11 296t Total 1367 t 123t 48t 1 376t 1171t 2227t 189t 38t 13567 81415 2CO 234 201413% 142 12 2% 1% 17% 1% 10% 14% 13% 45% 12.02 30% 9% 48% 5% 9% 142.43 223.91 15% 11% 73% KONICA MINOLTA CSR REPORT 2015-2016 60
CSRSRI 2014 2014 2014 2014 T3 T3 2014 2014 2014 10103306 200031 021-54050101021-54050070 SE 89929A,K,E23L 200030 021-54890202021-54890005 8808 100020 010-85221551010-85221241 1898B,8G 510620 020-38264220020-38264223 () 117-4 400020 023-67734988023-67734799 161602 266071 0532-807918710532-80791873 61 CSR2015-2016
6863213 430022 027-85449942027-85449991 9818 200021 021-60321200021-23210601 83 100020 010-58102000010-65973357 1891171707 300051 022-59955150022-59955151 1893338 510620 020-38798850020-38796485 568I909 430022 027-68850586027-68850587 30C603 710002 029-87203304029-87203546 2062-1605 110001 024-23342238024-23342185 8625H 610015 028-66804111028-66804112 1522D 116001 0411-825062280411-82506238 62601 518026 0755-828431180755-88263186 191008 214028 0510-852825020510-85345522 881801 215021 0512-626203770512-62620370 2-1 214028 0510-853455110510-85345522 10652208 8522565818185225657613 23222207-10 8522963456785229040106 2 214028 0510-853466880510-85346995 1 523326 0769-861143000769-86114964 4003A27 518010 0755-259808890755-25980989 7019 200333 021-60673128021-60673126 15 116025 0411-397768880411-39776868 368 201613 021-57747585021-67742930 20 116600 0411-876225750411-87621379 368 201613 021-57741620021-57741554 78911C1 200032 021-64222626021-54960966 27708 100080 010-85221721010-85221731 1898H 510620 020-38264382020-38264381 3T1 1504 77 610042 028-86202340028-86202346 3085 361022 0592-68925250592-6899827 C202031 710075 029-8730-0686029-8730-0696 1377813 130012 KONICA MINOLTA CSR REPORT 2015-2016 62
100-70152-7-2 CSR +81-3-6250-2120 +81-3-3218-1368 csr-support@konicaminolta.jp