Promoting Economic and Social Reform Through ...

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1 egovernment trends and examples from the EU Promoting economic and social reform through informatisation in China Dr. Thomas Hart

2 Content q EU-China Information Society Project q Trends in egovernment in Europe q Best practice cases

3 Content q EU-China Information Society Project q Trends in egovernment in Europe q Best practice cases

4 Project Components A: Regulatory Dialogue B: Improved Government Services C: E-Government Training D: Administrative Capacity Building

5 Content q EU-China Information Society Project q Trends in egovernment in Europe q Best practice cases

6 Trends in egovernment in Europe i2010 World Bank egovernment stages OECD Themes Integration and Citizen Centric Services

7 Information Online- Development 25% - 50% 25%- 50% One-way -way Interaction 50% 75% 50%- - 75% Two-way Interaction 75% 100% 75% % Download of forms Full electronic case handling 100% 100% Full online Service Filling out forms Forms online No online Service 0% - 25% Depth of E- Government The online E-Government sophistication in the European Union is 75% This indicates an average European maturity level of twoway interaction Source: Cap Gemini 2006

8 egovernment supply and demand 100% 90% 80% 70% 60% 50% 40% on line services interactivity 59% 45% 66% 72% Sources: IPTS based on Eurostat 30% 20% 10% 0% 6,0% (EU15) 5,6% (EU25) 5,4% (EU25) % citizens submitting forms on line services availability Discrepancy between availability and use: less than 6% of European citizens submitted forms on line. For 2005, data are not showing any major difference, except that they are treated as confidential ±in some countries Back office re-engineering, usability etc. till the problem: even in Denmark, paper-based case processing remains the prevailing method applied by the majority of Danish public authorities ±

9 Different focus points in EU Member States Focus on seamless secure, legally binding and trustworthy transactions, using verified electronic signatures as far as possible and necessary Pragmatic, problem-oriented approach with a focus on promoting regional economic and public participation Strengthening of civic society and the citizens, low importance of business companies, centralisation of central applications Strong customer orientation, subsidy policies systematically include cooperation between local communities Effective and transparent administration, customer orientation

10 i2010 European Information Society 2010 priorities Completion of a Single European Information Space which promotes open and competitive internal market for information society and media Secure high bandwidth communications, rich and diverse content and digital services, efficient spectrum management, interoperable digital rights management, strategy for security Strengthening Innovation and Investment in ICT research to promote growth and more and better jobs World class performance in research and Innovation in ICT

11 i2010 priorities i Achieving an Inclusive European Information Society that promotes growth and jobs in a manner that is consistent with sustainable development and that prioritises better public services and quality of life. ± Actions plans on e-health, e-procurement and to come e-government Caring for people in an ageing society, intelligent car, digital libraries

12 Administrative Procedures Law ( Verwaltungsverfahrensgesetz ) Digital Signature Law ( Gesetz über die Rahmenbedingungen für elektronische Signaturen (Signaturgesetz) ) and ordinance on electronic signature ( Signaturverordnung ) Encryption Teleservice Law and Media Service State Treaty ( Teledienstegesetz und Mediendienste- Staatsvertrag ) Civil Procedures Act ( Zivilprozessordnung ) Judiciary Communication Law ( Justizkommunikationsgesetz ) Non-Discriminatory Law for Disabled ( Behindertengleichstellungsgesetz ) Data Protection Law ( Datenschutzrecht ) Freedom of Information / Access to Government Records Law

13 Example What are important regulatory provisions to be considered when setting up an e-government project? What are the factors for success and failure when setting up e-government projects? Where are further regulations required? How to make the most out of electronic signature for e-government services? How to integrate them adequately

14 Example What good examples are there for e-government projects approaching the digital divide issue? How can electronic systems facilitate ease the Implementation of Access to Government Information Laws? What systems are available? How can information security issues be adequately approached in the establishment of e-government projects? How can education, technology and regulations come together?

15 Example What measures can be taken at local level to educate citizens about online copyright issues? What are the current regulatory provisions? How to handle the new Freedom of Information law in practice? How to train staff in handling the requests? How does the new telecommunications law affect the local and provincial level?

16 Example How are disputes relating to online transactions being handled. What new regulations are coming Up? What action is required? How to establish links between private and public sector on e-government projects? Which business models are possible, which Are not?

17 Content q q q

EU-China Information Society Project 中国-欧盟信息社会项目 E-Government Good Practice cases in the EU 欧盟的电子政务良好实践案例 n ＵｎｉｔｅｄＫｉｎｇｄｏｍ英国 n n n Ｇｅｒｍａｎｙ德国 n

18 EU-China Information Society Project 中国-欧盟信息社会项目 E-Government Good Practice cases in the EU 欧盟的电子政务良好实践案例 n ＵｎｉｔｅｄＫｉｎｇｄｏｍ英国 n n n Ｇｅｒｍａｎｙ德国 n n ＤｉｒｅｃｔＧｏｖＢｅｎｅｆｉｔｓＥｘｐｒｅｓｓＨａｌｔｏｎＨａｍｂｕｒｇｇａｔｅｗａｙｅａｗａｒｄｓｇｏｏｄＰｒａｃｔｉｃｅＣａｓｅｓ电子奖励良好实践案例 n ｈｔｔｐｗｗｗｅｇｏｖｇｏｏｄｐｒａｃｔｉｃｅｏｒｇ

19 In 1999 Now 1 in 10 households had internet access Those who didn t have access at home or work had no access 3 in 5 households have internet access the highest level in the G7 99.5% of the population live within 10km of a public Internet access point Previously most expensive place in the world for internet access The cheapest place in the OECD for Internet access Lagged on e-commerce adoption More of our Internet users shop online than in any other OECD country Had no broadband market (with take-up at 0.1% - 24th out of 32 OECD countries) Most schools had no Internet; school ICT was for ICT skills Dynamic broadband market with 7.5 million households All schools use the Internet; ICT is for education E-government services were fragmented, with low take-up The UN benchmarks us as first in the world for online citizen engagement

20 United Kingdom DirectGov % %

22 Traditional e-government ±is not citizen-centric ± Thousands of government websites, all organised round structure of government not needs of customer Confusing customers with agencies competing to provide similar services Replicating the offline offer, rather than exploiting the benefits of technology Incoherent or inadequate branding and marketing Absence of systems to learn about the customers government do have, so they can offer them targeted services Putting a portal on top of this does not help!

25 The complete mobile on-line office

26 Real time updates in the customers home

27 The City and State of Hamburg was in need of a system which has to be easy to use, highly secure and online without requiring extra hardware. The HamburgGateway is the single key infrastructure for all departments of the city and state of Hamburg to make existing and new government services available to the Internet. It offers the following key features amongst others: ± Authentication of a customer Reliable online processing of payment Secure processing of transactions Secure availability of responses Integration of existing legacy applications Security of applications and the data network

28 Single access point 7 days * 24 hours / week 7 24 Customers get faster services in a time-saving way One infrastructure with different security levels for the different departments A cost efficient and easy way to bring existing applications online private customers, companies (7.200 company users), government users Registry information service: more than 1 million online answers with an average answering time of 77 seconds - saving of 650 weeks working time Co-operation agreement with other states: Schleswig-Holstein and Rheinland-Pfalz Schleswig-Holstein Rheinland-Pfalz

31 Conclusions Organizational change not just IT projects IT Not standalone, coordinated action required Relies on legal, fiscal and policy framework Citizen centric => consultation AND promotion => service uptake + ROI (return on investment) == Continuous process of improvement (You are not finished yet)

32 Service Portfolio / Benefits / What services are being offered? ± Efficiency What is offered, and in what quality? ± Change Management How are public organizations adopting E-Government ( communityoriented )? ± Transparency How transparent and accessible is E- Government for individuals? ± Participation How can individuals influence the system? ±

國史館館刊第 23 期 Chiang Ching-kuo s Educational Innovation in Southern Jiangxi and Its Effects (1941-1943) Abstract Wen-yuan Chu * Chiang Ching-kuo wa

國史館館刊第 23 期 Chiang Ching-kuo s Educational Innovation in Southern Jiangxi and Its Effects (1941-1943) Abstract Wen-yuan Chu * Chiang Ching-kuo wa 國史館館刊第二十三期 (2010 年 3 月 ) 119-164 國史館 1941-1943 朱文原摘要 1 關鍵詞 : 蔣經國贛南學校教育社會教育掃盲運動 -119- 國史館館刊第 23 期 Chiang Ching-kuo s Educational Innovation in Southern Jiangxi and