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/ 1-1 ---------------------------------------------------------- 07 2-1 ------------------------------------ 09 2-1 ------------------------------------------ 16 2-2 --------------------------------------- 23 2-3 --------------------------------------- 24 2-2 --------------------------------------------------- 26 3-1 ---------------------------------------------------------- 32 3-1 --------------------------------------------------- 33 3-2 ------------------------------------------------------ 34 4-1 ------------------------------------------------------ 38 4-2 ------------------------ 45 4-3 ------------------------ 45 4-4 ------------------------------ 46 4-5 ------------------------ 46 4-6 ------------------------ 47 4-7 ------------ 48 4-8 ------------ 49 4-9 ------ 50 4-10 --------- 51 4-11 53 ----------------------------------------------------------------------------61 -------------------------------------------61 ----62 ----------------------------------------------------63 -------------------------------------------------------64 -------------------------------------------------65 -------------------------------------------------66 ----------------------------------------------67 -------------------------------------------------------68 2
Cisco 2000 2005 85% 70% IDC 1998 25% 2003 80% 83% 40% 80% 60% 1998 18% 2000 50% 3
濶 4
2002 6.7 65.7 5
6
1-1 7
Web-based training on-line Internet or Intranet ( 1999) 8
Web-based learning on-line training e-learning computer-based learning distance learning 2-1 E-Learning 9
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Pantland,B,T. Information System and Organizational Learning: The Social Epistemology of Organization Knowledge System, Accounting, Management and Information Techologies, 1995,5(1),PP.1-21 16
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Kirkpatrick Kirkpatrick Techniques for Evaluation Programs 1. 2. 3. 4. Kirkpatrick 1. Kirkpatrick 1994 1 18
19 2 3 4 2. 1986 1 2 3 4 5 3. Kirkpatrick 1994 1 2 3 4 1986
4. Newstrom1978 Kirkpatrick 1994 1959 1. 2. 3. 20
4. 21
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24
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踨 27
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Eli Lilly Co. Eli Lilly Co. Eli Lilly Co. 29
89 1. 2. 3. 4. 90 WBT 1. WBT 2. IT 3. WBT 4. 5. WBT 1. 30
2. 3. 4. 31
3-1 SPSS 32
3-1 33
3-2 34
EX: 35
36
1. 2. 37
3. 4-1 87 88 89 90 4283 4676 5239 5704 30.05 30.1 29.8 31 5.16 5.42 5.73 5.4 257 6 341 7.29 462 8.83 542 9.5 3307 77.21 3637 77.78 4233 80.79 4557 79.9 631 14.73 522 11.17 513 9.79 562 9.85 88 2.05 176 3.76 31 0.59 43 0.75 1. 2. 3. Intranet Internet 4. 38
5. E-Mail 6. 7. 8. 9. 10. 11. 12. 39
13. 14. 15. 16. 40
17. 18. 19. e-mail 41
20. 1. PC 2. e 3. e e 42
4. e 43
(1) (2) (Ouchi,1979;Bailey and Person,1983) ( ) 44
Frequencies( ) 1. 4-2 Frequency Percent Valid Percent Cumulative Percent Valid 1.00 3 11.5 11.5 11.5 2.00 9 34.6 34.6 46.2 3.00 14 53.8 53.8 100.0 Total 26 100.0 100.0 53.8% E-mail 2. 4-3 Frequency Percent Valid Percent Cumulative Percent Valid 1.00 1 3.8 3.8 3.8 2.00 13 50.0 50.0 53.8 3.00 12 46.2 46.2 100.0 Total 26 100.0 100.0 45
: VOIP 96.2% 3. 4-4 Frequency Percent Valid Percent Cumulative Percent Valid 1.00 5 19.2 19.2 19.2 2.00 12 46.2 46.2 65.4 3.00 9 34.6 34.6 100.0 Total 26 100.0 100.0 EPS E-Learning 34.6% E-Learning 4. 4-5 Frequency Percent Valid Percent Cumulative Percent Valid 1.00 2 7.7 7.7 7.7 2.00 23 88.5 88.5 96.2 3.00 1 3.8 3.8 100.0 Total 26 100.0 100.0 / E-Learning 46
88.5 3.8 5. 4-6 Frequency Percent Valid Percent Cumulative Percent Valid 1.00 1 3.8 3.8 3.8 2.00 10 38.5 38.5 42.3 3.00 15 57.7 57.7 100.0 Total 26 100.0 100.0 57.7 E-Learning 45 45 ( ) SPSS ( ) 47
1. Chi-Square Tests 4-7 Value df Asymp. Sig. (2-sided) Pearson Chi-Square 14.075 6.029 Likelihood Ratio 11.929 6.064 Linear-by-Linear Association N of Valid Cases 26 6.685 1.010 a 10 cells (83.3%) have expected count less than 5. The minimum expected count is.12. 48
2. Chi-Square Tests 4-8 Value df Asymp. Sig. (2-sided) Pearson Chi-Square 33.820 9.000 Likelihood Ratio 28.720 9.001 Linear-by-Linear Association N of Valid Cases 26 13.517 1.000 a 16 cells (100.0%) have expected count less than 5. The minimum expected count is.35.! BBS Gopher WWW Internet 49
3. 4-9 Chi-Square Tests Value df Asymp. Sig. (2-sided) Pearson Chi-Square 20.705 9.014 Likelihood Ratio 16.970 9.049 Linear-by-Linear Association N of Valid Cases 26.721 1.396 a 15 cells (93.8%) have expected count less than 5. The minimum expected count is.35. - putting learning transfer into practice 50
( RONALD R. SIMS 1998 REINVENTING TRAINING AND DEVELOPMENT Training and Development Methods ) 4. 4-10 Chi-Square Tests Value df Asymp. Sig. (2-sided) Pearson Chi-Square 36.150 9.000 Likelihood Ratio 18.586 9.029 Linear-by-Linear Association N of Valid Cases 26 11.464 1.001 a 15 cells (93.8%) have expected count less than 5. The minimum expected count is.04. 51
(1) (2) (3) (4) (5) (6) 5. 4-11 Chi-Square Tests Value df Asymp. Sig. (2-sided) 52
Pearson Chi-Square 20.999 9.013 Likelihood Ratio 22.973 9.006 Linear-by-Linear 1.543 1.214 Association N of Valid Cases 26 a 15 cells (93.8%) have expected count less than 5. The minimum expected count is.12. --- (Core Competency) E-Learning (Internalization) E-Learning --- Validity 53
e Kirkpatric ( ) Kirkpatrick ( ) SPSS ( ) 54
1. 2. 3. 55
Krikpatrick 56
1 2 57
1 2 70% 3 4 5 58
e-learning e-learning 1. e-learning 2. e-learning HTML HTML 3. e-learning 59
4. e-learning 5. e-learning e-learning e-learning 60
A1 A2 A3 A4 A5 A6 A7 1 1 1 1 1 1 1 1 2 2 3 2 2 2 2 3 3 2 2 3 3 2 2 3 4 5 1 1 1 2 1 2 1 6 2 2 1 2 1 2 3 7 2 3 3 2 2 2 2 8 2 2 2 1 2 1 2 9 2 1 1 2 1 1 1 10 11 2 2 2 2 2 2 2 12 3 3 1 3 3 3 3 13 3 1 3 3 2 2 1 14 1 1 1 3 2 2 1 15 16 2 2 2 17 2 3 2 2 2 2 2 18 1 1 1 1 1 1 1 19 2 2 2 2 20 21 22 23 1 2 1 1 2 3 2 24 3 3 3 3 3 3 2 25 26 3 3 2 27 28 1 2 1 1 2 3 2 29 2 1 1 2 1 1 1 30 1 1 1 2 1 2 1 39 40 35 40 35 39 36 A1 A2 A3 A4 A5 A6 A7 61
B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 1 2 2 1 3 3 3 1 1 2 2 2 2 3 2 2 3 2 3 2 3 3 2 3 2 1 2 2 3 3 4 3 3 3 3 3 3 3 3 5 2 3 2 1 1 2 3 3 3 2 1 6 2 2 3 2 1 2 2 1 2 2 3 7 3 2 3 3 3 3 3 3 3 3 3 8 2 2 1 3 2 3 2 3 3 2 3 9 3 3 2 1 1 2 3 3 3 10 3 3 3 3 3 3 3 3 3 2 2 11 3 2 3 3 3 2 3 3 3 12 1 1 1 1 1 1 2 2 1 3 2 13 3 3 3 3 3 3 3 3 1 3 2 14 1 2 2 3 3 3 3 3 2 15 3 3 3 1 1 1 3 2 3 3 3 16 1 2 2 2 1 17 2 3 1 2 2 3 1 2 2 2 1 18 3 3 2 1 1 2 3 3 3 3 2 19 3 2 2 2 2 2 2 3 2 2 3 20 3 2 3 3 3 3 2 3 3 2 2 21 3 2 3 3 3 3 3 3 3 2 3 22 3 3 3 1 1 1 2 2 2 2 3 23 2 2 3 1 1 1 1 2 2 1 2 24 3 3 3 3 3 3 3 3 3 3 3 25 3 3 3 1 1 2 2 2 1 1 26 2 2 3 3 3 3 1 2 27 3 3 3 3 3 3 3 3 3 2 2 28 2 2 3 1 1 1 1 2 2 1 2 29 3 3 2 1 1 2 3 3 3 30 2 3 2 1 1 2 3 3 3 2 1 73 74 72 50 47 53 72 76 74 55 57 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 62
C1 C2 C3 C4 C5 C6 C7 C8 C9 C10 C11 C12 C13 1 3 3 1 1 1 1 1 1 1 2 2 2 3 2 2 2 3 2 2 2 2 2 2 2 3 3 3 2 3 2 1 2 3 3 2 2 2 2 4 2 2 2 3 2 2 2 2 2 2 2 3 3 5 3 2 1 2 1 1 1 2 1 1 2 1 2 6 2 1 2 1 2 2 2 1 2 1 1 2 2 7 1 3 2 3 3 2 3 3 3 3 3 2 3 8 2 2 2 3 2 2 3 2 3 2 2 2 3 9 1 2 1 1 3 2 2 10 2 2 2 2 2 2 2 2 2 1 2 2 2 11 3 3 3 2 3 2 3 3 3 3 3 2 3 12 2 2 2 1 2 1 2 1 1 1 1 2 2 13 2 2 3 2 2 3 2 2 1 2 3 2 2 14 2 2 2 2 2 1 2 3 1 1 1 2 2 15 3 2 2 1 2 2 2 3 2 3 1 2 1 16 2 2 1 2 2 2 1 2 2 2 17 3 2 2 2 2 3 1 2 3 2 1 2 2 18 3 2 3 1 1 1 2 2 1 1 2 2 1 19 2 2 2 2 2 2 2 2 1 2 2 2 2 20 3 2 2 2 2 1 2 2 1 3 2 3 3 21 3 3 2 3 3 1 2 2 2 3 2 3 3 22 2 1 1 1 1 1 1 1 1 1 1 1 1 23 3 2 2 3 3 1 3 24 3 3 3 2 2 2 2 2 2 2 2 2 2 25 1 2 2 26 1 2 2 3 2 1 2 1 1 1 27 2 2 2 2 2 2 2 2 2 1 2 2 2 28 3 2 2 3 3 1 3 29 1 2 1 1 3 2 2 30 3 2 1 2 1 1 1 2 1 1 2 1 2 63 57 52 58 58 45 56 50 44 44 50 52 55 C1 C2 C3 C4 C5 C6 C7 C8 C9 C10 C11 C12 C13 63
D1 D2 D3 D4 D5 D6 D7 D8 D9 D10 D11 D12 D13 1 2 3 3 3 2 2 2 3 2 1 2 2 1 2 3 2 3 2 2 3 2 2 2 2 1 1 2 2 4 5 1 2 1 1 1 2 6 2 2 2 1 1 2 2 7 3 3 2 3 2 3 2 3 3 2 1 1 1 8 3 3 2 2 1 3 2 3 2 2 1 1 2 9 10 3 2 2 2 2 3 3 3 3 1 2 1 1 11 3 3 3 3 3 3 2 2 1 2 1 1 1 12 13 2 1 1 1 1 2 1 2 2 1 1 2 2 14 15 16 17 2 2 1 2 1 2 1 1 2 2 2 1 1 18 1 1 1 1 1 1 1 2 2 1 1 1 1 19 3 2 2 3 2 2 3 2 3 2 2 2 2 20 3 3 3 3 3 3 3 2 2 2 1 1 1 21 3 3 3 3 3 3 3 3 3 3 2 3 2 22 23 24 2 2 2 2 2 2 2 2 2 2 2 2 2 25 26 27 3 2 2 2 2 3 3 3 3 1 2 1 1 28 29 30 1 2 1 1 1 2 38 37 31 33 30 38 33 34 33 25 22 22 23 D1 D2 D3 D4 D5 D6 D7 D8 D9 D10 D11 D12 D13 64
E1 E2 E3 E4 E5 E6 E7 E8 E9 E10 1 2 2 2 1 3 2 2 1 2 2 2 3 3 2 2 2 2 3 2 3 2 2 4 2 2 5 1 1 1 2 1 1 6 2 2 1 1 1 1 1 2 2 2 7 1 2 2 2 2 2 2 2 3 2 8 2 2 2 2 2 2 3 2 2 2 9 2 1 1 3 3 2 10 2 1 2 2 11 1 2 1 2 2 2 12 1 1 1 1 1 1 13 1 1 2 1 2 1 1 1 1 1 14 3 3 2 1 3 3 3 3 1 1 15 1 1 1 1 1 1 16 2 1 1 1 1 2 2 3 1 1 17 2 3 1 2 2 2 1 3 1 1 18 1 1 2 1 1 1 1 1 1 1 19 2 2 3 3 2 3 3 3 2 3 20 1 2 3 3 3 3 3 3 2 2 21 1 2 3 3 3 3 3 3 2 2 22 1 1 1 1 1 1 23 2 3 1 1 1 1 24 2 2 2 2 2 2 2 2 3 3 25 1 1 26 3 3 1 1 27 2 1 2 2 28 2 3 1 1 1 1 29 2 1 1 3 3 2 30 1 1 1 2 1 1 42 42 38 42 32 35 32 40 43 41 E1 E2 E3 E4 E5 E6 E7 E8 E9 E10 65
F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 1 3 3 3 3 3 1 1 2 2 2 3 1 2 2 2 2 2 2 1 2 2 3 3 3 2 3 2 2 2 2 3 2 3 3 4 3 3 3 3 3 2 2 2 2 3 3 2 5 1 1 1 1 1 6 2 2 2 2 2 2 2 2 2 1 1 2 7 3 2 2 2 3 3 3 3 3 1 2 2 8 3 3 2 1 2 2 3 3 2 1 2 1 9 2 1 3 2 2 1 1 2 1 3 2 1 10 3 3 2 3 3 1 1 2 1 2 3 3 11 2 2 1 2 2 2 2 2 2 2 1 2 12 1 1 1 1 1 1 3 3 13 2 1 1 1 1 1 2 1 1 2 2 2 14 15 3 3 2 2 2 2 1 2 1 2 2 1 16 2 1 2 2 1 1 2 2 17 2 1 1 2 1 2 1 2 1 18 1 1 1 1 1 1 1 1 1 1 1 1 19 2 2 2 2 2 1 2 2 2 2 2 2 20 2 2 1 3 3 2 2 2 2 2 2 2 21 3 3 3 2 3 2 2 2 2 2 2 3 22 3 3 3 3 3 1 1 1 1 1 1 1 23 1 2 1 1 1 1 2 24 3 3 3 3 3 2 2 2 2 2 2 2 25 1 1 1 1 1 26 2 1 1 3 3 2 1 2 27 3 3 2 3 3 1 1 2 1 2 3 3 28 1 2 1 1 1 1 2 29 2 1 3 2 2 1 1 2 1 3 2 1 30 1 1 1 1 1 60 54 50 56 56 35 38 41 35 42 47 49 F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 66
1 1 2 1.5 #DIV/0! #DIV/0! 2.375 1.66666 2 1 2 2.28571 2.36363 2.15384 2.15384 1.9 1.91666 2.33333 2 1.5 3 2.42857 2.25 2.30769 2 2.3 2.5 2.33333 2.5 2.5 4 #DIV/0! 3 2.23076 #DIV/0! 2 2.58333 2 2 3 5 1.28571 2.09090 1.53846 1.33333 1.16666 1 1.33333 2.25 #DIV/0! 6 1.85714 2 1.61538 1.71428 1.5 1.83333 1.66666 1.75 1 7 2.28571 2.90909 2.61538 2.23076 2 2.41666 3 2.25 1.5 8 1.71428 2.36363 2.30769 2.07692 2.1 2.08333 2.33333 2.25 1.5 9 1.28571 2.33333 1.71428 #DIV/0 2 1.75 1.5 2.75 2.5! 10 #DIV/0 2.81818 1.92307 2.15384 1.75 2.25 2 2 2.5! 11 2 2.77777 2.76923 2.15384 1.66666 1.83333 3 2 1.5 12 2.71428 1.45454 1.53846 #DIV/0! 1 1.5 2 2.25 2 13 2.14285 2.72727 2.15384 1.46153 1.2 1.41666 2 2 2 14 1.57142 2.44444 1.76923 #DIV/0! 15 #DIV/0! 16 2.36363 2 #DIV/0! 2 1.6 1.8 #DIV/0! 2.3 #DIV/0! 2 2.75 #DIV/0! 1 1.91666 2 2.5 2 1.5 1.625 2 1.75 1.5 17 2.14285 1.90909 2.07692 1.53846 1.8 1.44444 1.66666 2.25 #DIV/0! 18 1 2.36363 1.69230 1.15384 1.1 1 1.66666 1.75 1 19 2 2.27272 1.92307 2.30769 2.6 1.91666 2 2.25 2 20 #DIV/0 2.63636 2.15384 2.30769 2.5 2.08333 2 2 2! 21 #DIV/0 2.81818 2.46153 2.84615 2.5 2.41666 2.66666 2 2! 22 #DIV/0! 2.09090 1.07692 #DIV/0! 1 1.83333 1 2.5 1 67
23 1.71428 1.63636 2.42857 #DIV/0! 1.5 1.28571 2.66666 2.75 1 24 2.85714 3 2.23076 2 2.2 2.41666 2.33333 2.75 2 25 #DIV/0! 26 1.9 1.66666 #DIV/0! 2.66666 2.375 1.6 #DIV/0! 1 1 #DIV/0! 2 #DIV/0! 2 1.875 2 1.75 1.5 27 #DIV/0 2.81818 1.92307 2.15384 1.75 2.25 2 2 2.5! 28 29 30 1.71428 1.63636 2.42857 #DIV/0! 1.28571 2.33333 1.71428 #DIV/0! 1.5 1.28571 2.66666 2.75 1 2 1.75 1.5 2.75 2.5 1.28571 2.09090 1.53846 1.33333 1.16666 1 1.33333 2.25 #DIV/0! 1.84615 2.31258 1.96174 1.98507 1.79166 1.88926 2.03571 2.225 1.78 68
Chi-Square Tests & Value df Asymp. Sig. (2-sided) Pearson Chi-Square 181.231 144.019 Likelihood Ratio 95.499 144.999 Linear-by-Linear Association 2.086 1.149 N of Valid Cases 30 a 171 cells (100.0%) have expected count less than 5. The minimum expected count is.03. Chi-Square Tests & Value df Asymp. Sig. (2-sided) Pearson Chi-Square 94.275 66.013 Likelihood Ratio 56.414 66.794 Linear-by-Linear Association 8.690 1.003 N of Valid Cases 18 a 84 cells (100.0%) have expected count less than 5. The minimum expected count is.06. Chi-Square Tests & Value df Asymp. Sig. (2-sided) Pearson Chi-Square 148.757 120.039 Likelihood Ratio 81.727 120.997 Linear-by-Linear Association 3.693 1.055 N of Valid Cases 29 a 144 cells (100.0%) have expected count less than 5. The minimum expected count is.03. Chi-Square Tests & Value df Asymp. Sig. (2-sided) Pearson Chi-Square 138.467 100.007 Likelihood Ratio 91.065 100.727 Linear-by-Linear Association.189 1.664 N of Valid Cases 31 a 126 cells (100.0%) have expected count less than 5. The minimum expected count is.03. Chi-Square Tests & Value df Asymp. Sig. (2-sided) Pearson Chi-Square 96.190 75.050 Likelihood Ratio 68.139 75.700 69
Linear-by-Linear Association.339 1.560 N of Valid Cases 30 a 96 cells (100.0%) have expected count less than 5. The minimum expected count is.03. Chi-Square Tests & Value df Asymp. Sig. (2-sided) Pearson Chi-Square 66.078 44.017 Likelihood Ratio 48.973 44.280 Linear-by-Linear Association 1.046 1.306 N of Valid Cases 19 a 60 cells (100.0%) have expected count less than 5. The minimum expected count is.05. Chi-Square Tests & Value df Asymp. Sig. (2-sided) Pearson Chi-Square 109.468 75.006 Likelihood Ratio 68.852 75.678 Linear-by-Linear Association 5.548 1.019 N of Valid Cases 26 a 96 cells (100.0%) have expected count less than 5. The minimum expected count is.04. 70
71 1. ( ) 1999 1. 7 1998 5 2. e-learning 2000 12 3. e-learning 34 2001 5 32 39 4. 19 2001 3 12 23 5. -- 534 2000 8 36 38 6. e-learning 324 2001 6 162 166 7. 312 2000 6 70 89 8. 324 2001 6 74 78 9. e-learning 25 2002 2 80 83 1. e-learning 2000 2. 2000 3. (e-learning) 2000 4. 2000 5. 2000 6.
72 2000 7. 2000 8. 2000 9. 2002 1.Rosenberg, M., e-learning 2001 1. http://www.vis.com.tw/ 2. http://www.amt.com.tw/ 3. IBM http://www.ibm.com/contact/tw 4. http://www.gigabyte.com.tw/chinese-web/index.html 5. http://www.mxic.com.tw/ 6. http://www.kinpo.com.tw/chineset/index.htm 7. http://www.acbel.com/ 8. http://www.inventec.com.tw/ 9. http://www.ncl.edu.tw/c_ncl.html 10. http://www.pospo.com.tw/default.asp 11. http://www.utechmedia.com.tw/ 12. http://lib.fju.edu.tw/ 13.
http://www.angelfire.com/sk/hunt/ 1.Rosenberg,M., E-learning:strategies for delivering knowledge in the digital age,new York:The McGraw-Hill Companies,Inc,2001. 2.Cascio,W., Managing Human Resources,New York:The McGraw-Hill Companies,Inc,1998. 3.Dessler,G., Human Resource Management,New York:Prentice Hall,2000. 73