2016

2016 2016

6 10 16 16 16 17 17 17 18 21 21 18 20

22 22 23 24 24 25 25 25 26 28 28 28 29 29 36 31 35 2016 3

38 38 38 39 40 42 RSS 46 46 42 44 48 4 2016

1 54 2 59 3 60 3.1 61 3.2 62 3.3 62 3.4 63 3.5 67 3.6 67 3.7 68 3.8 68 3.9 69 3.10 72 3.11 73 4 74 5 75 6 76 7 93 8 108 9 142 10 147 11 154 12 155 13 156 160 2016 5

1988 7 20 1994 1995 3 1 1989 JP 2 1 JP 3 1 11 15 1993 7 21 2 1 SBS, OBE, JP 6 24 6 30 7 1 SBS, OBE, JP 10 23 2527 1996 3 1 4 15 16 10 24 12 27 The Ombudsman Office of The Ombudsman 6 2016

1997 4 1 2000 7 27 7 25 1998 5 8 1999 11 2 2001 3 28 12 19 4 1 GBS, OBE, JP 7 22 GBS, OBE, JP 2001 2002 9 6 10 16 2016 7

2004 4 1 2009 GBS, OBE, JP 2004 2009 9 10 12 13 2005 10 24 4 1 GBS, JP GBS, JP 6 11 6 12 GBS, OBE, JP 11 2 GBS, OBE, JP 11 2812 1 2010 10 19 2008 11 5 8 2011 12 8 8 2016

2012 5 5 10 5 22 24 2015 1 20 GBS, JP 8 20 2014 9 22 GBS, JP 11 25 GBS, JP JP 4 1 JP 2016 9

5,000 10 2016

2016 11

12 2016

2016

1.1 397 1.5 1 I 1 1 II1 1.6 2 1.2 1 I1 1.7 1.3 1.4 2 1 16 2016

1.8 12 1.13 1.9 2 1.10 1.11 1.12 1.14 1.15 1.16 1.14 1 2016 17

2.1 2.4 2.5 2.2 1.9 2.6 2.3 1.9 2.7 18 2016

2.8 15 3.11 2.22 2.25 2.12 2.13 2.9 2.10 2.11 2.17 2.20 2.14 2.15 2016 19

2.16 2.17 2.21 2.18 2.19 2.20 1 2.22 2.8 1 20 2016

2.23 2 2.11 1.14 2.26 2.24 2.25 2.27 2.28 1.15 2 2016 21

3.1 5,244 213 1 5,339 428 12,159 3a 2011/12 12,545 5,029 4,849 2012/13 12,255 5,501 5,263 2013/14 12,767 5,624 5,226 2014/15 12,940 5,339 4,911 3.3 3.1 3.4 213 92 46 TSA 25 15 2015/16 12,159 5,244 5,031 3.2 868 5,244 6,112 3.5 47.8%2,507 1,069 20.4% 1 22 2016

3b 2011/12 2012/13 2013/14 2014/15 2015/16 573 769 633 527 545 518 621 332 361 294 947 752 1,066 918 1,069 657 540 467 485 403 1,783 2,144 2,455 2,617 2,507 551 675 671 431 426 5,029 5,501 5,624 5,339 5,244 3.6 5,242 85.8%3,100 59.1% 2,142 40.9% 3.7 88.4% 7.3% 4.3% 3c 3d 3c 2015/16 2,740 88.4% 226 7.3% 134 4.3% 3d 2015/16 1,187 55.4% 955 44.6% 2,142 100.0% 3.8 32.1% 15.3% 15.1% 8.3% 4.5% 3.3 3,100 100.0% 2016 23

3.9 26.0% 21.1% 19.2% 9.6% 7.7% 3.8 3.10 3.6 40 3.11 226 30 81 35.8% 3e 3e 29 12.8% 30 13.3% 22 9.7% 142 62.8% 3 1.4% 226 100.0% 3.12 2,740 475 17.3% 3.9 24 2016

3.13 13 3.14 3.15 5 3.17 98.3% 1.3% 99.4% 3.16 226 227 50 277 236 85.2% 41 14.8% 3.18 98.3% 70% 15 3f 84.7% 60% 0.5% 3g 3.19 3.11 2016 25

3f 10 >70% 11 15 <30% 15 2011/12 89.2% 9.3% 1.5% 2012/13 89.5% 8.7% 1.8% 2013/14 88.9% 9.7% 1.4% 2014/15 90.9% 8.6% 0.5% 2015/16 98.3% 1.7% 0.0% 3g 3.20 3.21 3 >60% 3 6 <40% 6 2011/12 79.3% 19.8% 0.9% 2012/13 86.3% 12.8% 0.9% 2013/14 81.7% 17.2% 1.1% 2014/15 86.3% 13.1% 0.6% 2015/16 84.7% 14.8% 0.5% 26 2016

23 17.2% 20 14.9% 16 11.9% 4a 2015/16 4.1 (1) (2) (3) (4) (5) (6) (7) (8) 4.2 10 4.3 3,100 134 4.3%138 4.6% 21 4a 23 20 16 13 12 11 7 4 6 134 4.4 47 32.0%37 25.2% 22 15.0%4b 10 6 6 28 2016

4.7 4b 2015/16 47 37 22 19 # 15 147 * # 4.5 19 80% 7 4.8 245 90% 4.6 89.6% 11 12 4.9 20 2016 29

4.10 4.13 4.11 58 46 4.12 53 27 51% 11 11 30 2016

4.14 4.15 4.16 4c # 2011/12 39* 2012/13 62* 2013/14 78 2014/15 46* 9 2015/16 58 6 * 2011/12 2012/13 2014/15 # 2014/15 4.17 4.18 2016 31

4.19 4.20 4.22 4.23 30 4.24 4.21 4.25 520 32 2016

4.26 (a) (b) (c) (d) (e) 4.27 4.29 4.30 4.28 4.31 2016 33

4.32 22 11 4.33 4.34 4.35 4.36 34 2016

4.37 4.38 262 122 4.40 69 3435 33 4d 4.41 4.42 4.39 4.43 4d 1 1 2 33 33 35 2016 35

4.44 4.45 4.46 4.47 4.48 4.49 36 2016

5.1 5.2 11 5.3 5.4 5.5 5a 2014 3 31 2015 3 31 2016 3 31 4 4 4 61 63 65 48 48 51 113 115 120 1.9 (507) 2 (529) 114.9 117 123 3 (784) 38 2016

5.6 5.7 5.8 2016 39

5.9 5.10 43 5.11 60% 5b 2015/16 0 0.0% 2 4.7% 41 95.3% 43 100.0% 2015 40 2016

Chapter 6 6.1 6.2 6.3 42 2016

6a 2015 4 14 2015 5 7 2015 5 28 2015 7 16 i) ii) 2015 8 14 2015 8 20 i) ii) 2015 9 4 2015 10 19 2015 12 10 i) ii) 2016 1 7 2016 1 12 2016 1 28 i) ii) 2016 2 2 2016 2 10 2016 3 10 2016 3 23 i) ii) 2016 43

6.4 6.6 RSS 6.5 RSS RSS 6.7 RSS 44 2016

6.8 6.9 50 200 6c 1823 1 2 1 2 2 2 1 1 1 2 1 1 1 2 1 1 2 2 2 2 2 6b 1 1 1 1 2 2 1 2 1 2 2 2 2016 45

6.10 6.13 34 13 6.11 6.12 M Salman Faruqui 6.14 46 2016

48 2016

2016 49

50 2016

2016

3971 I 1 Kowloon-Canton Railway Corporation KCRC 2 Immigration Department Imm D 3 Civil Engineering and Development Department CEDD 4 Land Registry LR 5 University Grants Committee, Secretariat UGC 6 Trade and Industry Department TID 7 Companies Registry CR 8 Joint Secretariat for the Advisory Bodies on Civil Service and Judicial Salaries and Conditions of Service SCCS 9 Water Supplies Department WSD All registries and administrative offices of courts and 10 tribunals for which the Judiciary Administrator has JA responsibility 54 2016

1 11 Urban Renewal Authority URA 12 Equal Opportunities Commission EOC 13 Home Affairs Department HAD 14 Civil Aviation Department CAD 15 Civil Aid Service (Government department) CAS 16 Civil Aid Service CAS 17 Legislative Council Secretariat LCS 18 Lands Department Lands D 19 Estate Agents Authority EAA 20 Working Family and Student Financial Assistance Agency WFSFAA 21 General Office of the Chief Executive's Office GOCEO 22 West Kowloon Cultural District Authority WKCDA 23 Invest Hong Kong Invest HK 24 Social Welfare Department SWD 25 Housing Department HD 26 Legal Aid Department LAD 27 Intellectual Property Department IPD 28 Buildings Department BD 29 Architectural Services Department Arch SD 30 Department of Justice D of J 31 Government Laboratory Govt Lab 32 Government Logistics Department GLD 33 Government Flying Service GFS 34 Government Property Agency GPA 35 Census and Statistics Department C & SD 36 Information Services Department ISD 2016 55

Government Secretariat GS 37 Civil Service Bureau GS-CSB 38 Home Affairs Bureau GS-HAB 39 Security Bureau GS-SB 40 Constitutional and Mainland Affairs Bureau GS-CMAB 41 Chief Secretary for Administration's Private Office GS-CSAPO 42 Chief Secretary for Administration's Office GS-CS 43 Food and Health Bureau GS-FHB 44 Financial Secretary's Private Office GS-FSPO 45 Financial Secretary's Office GS-FS OFF 46 Financial Services and the Treasury Bureau GS-FSTB 47 Commerce and Economic Development Bureau GS-CEDB 48 Education Bureau GS-EDB 49 Innovation and Technology Bureau GS-ITB 50 Labour and Welfare Bureau GS-LWB 51 Development Bureau GS-DEVB 52 Transport and Housing Bureau GS-THB 53 Environment Bureau GS-ENB 54 Food and Environmental Hygiene Department FEHD 55 Hong Kong Observatory HKO 56 The Hong Kong Examinations and Assessment Authority HKEAA 57 Hong Kong Housing Society HKHS 58 Hong Kong Housing Authority HKHA 59 Hong Kong Monetary Authority HKMA 60 Customs and Excise Department C&ED 61 Radio Television Hong Kong RTHK 62 Hong Kong Arts Development Council HKADC 56 2016

1 63 Hong Kong Sports Institute Limited HKSIL 64 Privacy Commissioner for Personal Data PCPD 65 Rating and Valuation Department RVD 66 Treasury Try 67 Fire Services Department FSD 68 Consumer Council CC 69 Marine Department MD 70 Official Receiver s Office ORO 71 Financial Reporting Council FRC 72 Leisure and Cultural Services Department LCSD 73 Mandatory Provident Fund Schemes Authority MPFA 74 Planning Department Plan D 75 Office of the Communications Authority OFCA 76 Labour Department LD 77 Drainage Services Department DSD 78 Inland Revenue Department IRD 79 Post Office PO 80 Highways Department Hy D 81 Transport Department TD 82 Employees Retraining Board ERB 83 Agriculture, Fisheries and Conservation Department AFCD 84 Audit Commission Aud 85 Airport Authority AA 86 Electrical and Mechanical Services Department E & MSD 87 Department of Health DH 88 Registration and Electoral Office REO 89 Environmental Protection Department EPD 2016 57

1 90 Vocational Training Council VTC 91 Hospital Authority HA 92 Auxiliary Medical Service (Government department) AMS 93 Auxiliary Medical Service AMS 94 Correctional Services Department CSD 95 Securities and Futures Commission SFC 96 Competition Commission Com C 3971 II 1 Secretariat of the Public Service Commission PSC 2 Hong Kong Auxiliary Police Force HKAPF 3 Hong Kong Police Force HKPF 4 Independent Commission Against Corruption ICAC 58 2016

2 397 2 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 39710(1) 1. 2. 3. 4. 5. 6. 39710(2) 1. 2. 3. 4. 2016 59

3 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 3.11 60 2016

3.1 1 11/12 12/13 13/14 14/15 15/16 12,545 12,255 12,767 12,940 12,159 (a) 6,085 6,349 6,572 6,241 6,112 5,029[180] 5,501[238] 5,624[398] 5,339[428] 5,244[213] 1,056 848 948 902 868 (b) 5,237[210] 5,401[235] 5,670[367] 5,373[472] 5,242[224] 2 2,731[7] 2,383[196] 2,605[36] 2,573[78] 2,740[175] 3 163[61] 169 321[12] 314[125] 226[30] 4 22[16] 22 38 138 134 5 1,156[84] 1,908[32] 1,432[192] 1,091[1] 1,187[4] 6 1,165[42] 919[7] 1,274[127] 1,257[268] 955[15] (c) = (b) / (a) 86.1% 85.1% 86.3% 86.1% 85.8% (d) = (a) (b) 848 948 902 868 870 5 6 6 7 8 1. 4 13 31 2. 11A 3. 12 4. 11B 5. 6. [ ] 2016 61

3.2 12,545 12,255 12,767 12,940 12,159 5,029 5,501 5,624 5,339 5,244 2011/12 2012/13 2013/14 2014/15 2015/16 3.3 32.1% 15.3% 15.1% 9.8% 8.3% 4.5% 4.0% 3.7% 3.2% 3.0% 1.0% 62 2016

3.4 1 (AFCD) 53 33 (AA) 11 8 (Arch SD) 17 14 (Aud) 6 1 (AMS) 5 5 (BD) 355 338 (C & SD) 4 4 (CAS) 3 0 (CAD) 15 12 (CEDD) 4 11 (CR) 19 12 (CC) 34 22 (CSD) 40 54 (C&ED) 65 47 (DH) 77 47 (D of J) 17 25 (DSD) 21 23 (E & MSD) 53 28 (ERB) 8 2 (EPD) 74 66 (EOC) 42 25 (EAA) 11 8 (FRC) 1 0 (FSD) 74 95 (FEHD) 739 589 (GOCEO) 7 4 (GFS) 0 1 (Govt Lab) 1 0 2016 63

(GLD) 7 2 (GPA) 7 9 (GS) (CS) 127 71 (CSB) 12 13 (CEDB) 10 5 (CMAB) 5 6 (DEVB) 9 16 (EDB) 116 145 (ENB) 6 2 (FS OFF) 1 1 (FSPO) 1 0 (FSTB) 14 10 (FHB) 7 5 (HAB) 12 13 (ITB) 5 3 (LWB) 10 7 (SB) 9 8 (THB) 7 28 (Hy D) 85 77 (HAD) 121 108 (HKEAA) 23 15 (HKHA) 54 17 (HKHS) 41 42 (HKMA) 40 21 (HKO) 8 5 (HKPF) 363 125 (HKSIL) 2 2 64 2016

3.4 (HA) 419 165 (HD) 1,090 714 (Imm D) 171 112 (ICAC) 11 6 (ISD) 2 2 (IRD) 101 57 (IPD) 4 2 (Invest HK) 0 1 (JA) 77 61 (LD) 210 96 (LR) 8 8 (Lands D) 357 341 (LAD) 112 58 (LCS) 5 2 (LCSD) 202 192 (MPFA) 17 11 (MD) 17 5 (OFCA) 29 22 (ORO) 33 18 (Plan D) 13 28 (PO) 94 122 (PCPD) 39 24 (RTHK) 10 10 (RVD) 36 20 (REO) 40 26 (SFC) 17 39 (SWD) 386 152 (TID) 12 5 2016 65

3.4 (TD) 274 293 (Try) 13 4 (UGC) 1 0 (URA) 23 10 (VTC) 19 8 (WSD) 175 104 (WKCDA) 0 1 (WFSFAA) 37 27 6,912 4,976 1. 3.112,1595,2443.4 1 3.4 2. 1 66 2016

5,242 3.5 52.3% 22.6% 18.2% 4.3% 2.6% 3.6 485 420 261 249 204 118 109 78 72 72 1. 2. 3,10066.7% 3. 2016 67

226 3.7 62.8% 13.3% 12.8% 9.8% 1.3% 3.8 26.0% 21.1% 19.2% 9.6% 7.7% 7.7% 4.8% 1.9% 1.0% 1.0% 68 2016

3.9 1 (AFCD) 23 3 (AA) 7 0 (Arch SD) 6 2 (BD) 219 64 (C & SD) 2 1 (CAD) 9 3 (CEDD) 8 0 (CR) 5 1 (CC) 16 3 (CSD) 28 1 (C&ED) 30 2 (DH) 33 8 (D of J) 9 1 (DSD) 14 0 (E & MSD) 15 2 (ERB) 1 0 (EPD) 40 1 (EOC) 8 0 (EAA) 3 1 (FSD) 66 1 (FEHD) 361 129 (GPA) 8 1 (GS) (CS) 38 7 (CSB) 1 0 (CEDB) 4 1 2016 69

(CMAB) 3 2 (DEVB) 10 1 (EDB) 106 6 (ENB) 1 0 (FSTB) 1 1 (FHB) 2 0 (HAB) 8 1 (ITB) 1 0 (LWB) 5 2 (SB) 3 1 (THB) 17 1 (Hy D) 46 3 (HAD) 52 5 (HKEAA) 9 2 (HKHA) 9 0 (HKHS) 31 4 (HKMA) 9 0 (HKO) 1 0 (HKPF) 15 4 (HA) 26 9 (HD) 442 35 (Imm D) 47 7 (ICAC) 2 0 (IRD) 26 11 (JA) 26 6 (LD) 26 3 70 2016

3.9 (LR) 5 0 (Lands D) 224 49 (LAD) 31 2 (LCS) 1 0 (LCSD) 96 20 (MPFA) 7 0 (MD) 5 1 (OFCA) 12 1 (ORO) 15 1 (Plan D) 23 1 (PO) 46 17 (PCPD) 12 2 (RTHK) 1 0 (RVD) 12 3 (REO) 11 2 (SFC) 29 1 (SWD) 67 5 (TID) 4 1 (TD) 177 20 (URA) 11 1 (VTC) 1 0 (WSD) 56 11 (WFSFAA) 16 1 2,740 475 1. 1 2016 71

3.10 11/12 12/13 13/14 14/15 15/16 3 83.9% 88.6% 85.8% 89.6% 87.5% 3 6 15.4% 10.7% 13.3% 9.9% 12.1% 6 0.7% 0.7% 0.9% 0.5% 0.4% 5,237 5,401 5,670 5,373 5,242 11/12 12/13 13/14 14/15 15/16 3 4.9% 2.4% 4.4% 25.5% 1.3% 3 6 77.9% 78.7% 81.3% 66.2% 90.3% 6 17.2% 18.9% 14.3% 8.3% 8.4% 163 169 321 314 226 3 86.4% 91.4% 90.7% 93.6% 91.4% 3 6 13.4% 8.5% 9.2% 6.4% 8.6% 6 0.2% 0.1% 0.1% 0.0% 0.0% 5,074 5,232 5,349 5,059 5,016 72 2016

3.11 (A) 30 30 11,926 (100.0%) 0 0 5 6 10 10 229 (98.3%) 3 (1.3%) 1 (0.4%) (B) * 5 5 4,696 (99.4%) 26 (0.6%) * 10 939 (98.3%) 11 15 16 (1.7%) 15 0 3 3 6 6 3,631 (84.7%) 635 (14.8%) 21 (0.5%) 70% 30% 60% 40% (C) 10 10 9 (100.0%) 0 2016 73

2016 74 4

5 OMB/DI/367 OMB/DI/342 OMB/DI/364 OMB/DI/248 OMB/DI/374 OMB/DI/376 OMB/DI/380 OMB/DI/400 * 2016 75

1 22 (EPD) (TD) OMB/DI/376 www. ombudsman. hk 3. 4. 12 2. 5. 6. 50% 76 2016

6 7. 8. 9. 10. 11. 12. 13. 14. 2016 77

15. 16. 17. 18. 20 22 19. 20. 22 21. 22. 160 240 23 24 660 20 33 32 78 2016

6 23. (6) 24. (1) (2) (3) (4) (7) (8) (9) (10) (11) (5) 2016 79

2. (HAD) (Lands D) (FEHD) (AFCD) (WSD) OMB/DI/248 www. ombudsman. hk 4,000 520 3. 4. 5. 6. 80 2016

6 7. 8. 9. 10. 11. 12. 13. 14. 15. 2016 81

16. 17. 18. 19. 800 20. 22. (1) (2) (3) (4) (5) 21. (6) 82 2016

6 3. 12 (HD) OMB/DI/374 www. ombudsman. hk 4. (1) (2) (3) 1 2. (4) (5) 5. (1) 6. 1 (1)(2) 2016 83

7. 8. 4 (1) (5) 9. 10. 11. 12. 13. 6 14. 15. 16. 84 2016

6 17. 18. 19. 20. (1) 4 (2) 6 (Lands D) (FSD) OMB/DI/342 www. ombudsman. hk 2. (3) 2016 85

3. (1) 30 10 (2) 4. 5. 6. 7. 8. 9. 10. (1) (2) (3) 11. (1) 86 2016

6 (2) (3) (4) (5) (RVD) OMB/DI/367 www. ombudsman. hk 2. 3. 2016 87

4. 5. 6. 7. 8. 9. 10. 11. (1) (2) (3) (4) (5) (6) (7) 88 2016

6 2. (WSD) OMB/DI/364 www. ombudsman. hk 60 3. 14 4. 5. 2016 89

6. 7. 8. 9. 10. 11. 90 2016

6 12. 12(2) 13. 15. 16. 17(3) 17(4) 16 14. 17. 18. 10(a) 2016 91

6 19. (1) (2) (3) (4) (7) (8) (9) (10) (5) (6) 92 2016

7 (Buildings Department) 2014/4516A 1 2014/4657A 0 2014/5636 1 2015/0071A 2015/0240C 0 0 2015/1232 1 2015/1302 0 2015/1490B 2 2015/1586A 0 2015/1679A (1) (2) 0 2015/1901A 0 2015/3042C 2 2015/3061A 1 2015/3355B 0 2015/3868A 2015/3995A 0 0 (Companies Registry) 2015/0810 2015/2426 (1) (2) (3) 0 0 2016 93

(Consumer Council) 2015/2421 0 (Correctional Services Department) 2015/2207(I) (1) (2) 2015/3646 (1) (2) 0 2 (Customs and Excise Department) 2015/1222 0 (Department of Health) 2014/2060A 0 2015/2550B 0 2015/3698 0 (Drainage Services Department) 2014/4779D 0 2015/0112A 0 2015/0644A 0 (Electrical and Mechanical Services Department) 2015/2167 3 (Environmental Protection Department) 2014/4544B 1 2014/4779A 0 94 2016

7 2014/5186B 2014/5509A 0 0 2015/0217 1 2015/1901B 0 2015/3105A 0 (Fire Services Department) 2015/0071B 0 2015/1800 0 2015/1801 2015/3418 2015/3868B 0 0 0 2015/4520A 0 (Food and Environmental Hygiene Department) 2014/2060G 0 2014/3972A 2 2014/4350A 1 2014/4438 1 2014/4775 2014/4897 2014/4907 2014/5543 2014/5546 1 2016 95

2014/5276A 2015/0240A 2015/0372A 2015/0656 0 0 1 1 2015/0764 0 2015/0773 1 2015/1093 1 2015/1475 (1) (2) (3) 1 2015/1489 3 2015/1490A 2 2015/1586B 2015/1628 0 2 2015/1715A 1 2015/1897 1 2015/1901C 0 2015/1975 1 2015/2064 1 96 2016

7 2015/2068 2015/2163B 2015/2486 1 0 1 2015/2525 1 2015/2578 0 2015/2746 0 2015/2992A 1 2015/3042A 2 2015/3077A 1 2015/3105B 2015/3375A 0 1 2015/3803A 1 2015/4180A 1 2015/4635 0 (Government Property Agency) 2015/0613 8 2015/2416 0 (Government Secretariat Chief Secretary for Administration s Office) 2015/2237(I) 0 2016 97

(Government Secretariat Constitutional and Mainland Affairs Bureau) 2015/2857(I) 2 (Government Secretariat Development Bureau) 2014/2060D 1 2015/1960A 0 2015/3186(I) 85 1 (Government Secretariat Education Bureau) 2014/3889 (1) (2) 2014/4939 (1) (2) 2 1 2015/1849 0 (Government Secretariat Food and Health Bureau) 2014/2060B 1 (Government Secretariat Home Affairs Bureau) 2015/1820A (1) (2) 0 (Government Secretariat Transport and Housing Bureau) 2015/2325A 2015/2438A 0 0 98 2016

7 2015/2981A 0 (Highways Department) 2015/0240B 0 2015/3805(I) 1 (Home Affairs Department) 2014/4350B 0 2014/4544A 0 2015/0099B 0 2015/0112B 1 2015/0644C (1) (2) 2015/2163A 2015/2327 (1) (2) (3) 2015/2753 (1) (2) (3) 0 2 1 1 2015/3077B 0 2016 99

(Hong Kong Examinations and Assessment Authority) 2015/1851(R) 2 (Hong Kong Housing Society) 2014/4538 1 2015/0847A 0 (Hospital Authority) 2014/5176A (1) (2) (3) 2015/1802 1 0 2015/2399 1 (Housing Department) 2014/2264 2014/3303 2 5 2014/3798 (1) (2) (3) 2014/4562 (1) (2) 4 3 100 2016

7 2014/4890A 2014/4946 0 0 2014/5008 2 2014/5276B 2015/0372B 1 0 2015/0427 4 2015/0786A 1 2015/0942(I) 3 2015/1633 (1) (2) 1 2015/1715B 1 2015/1810 2 2015/2091 2 2015/2216 2 2015/2981B 0 2015/3042B 1 2015/3229 0 2016 101

(Independent Commission Against Corruption) 2015/0238(I) 1 (Lands Department) 2014/2060E 0 2014/3972B 0 2014/4350C 1 2014/4544C 1 2014/4657B 1 2014/4779C 2014/5509B 2015/0071C 2015/0324A 2015/0644B 0 1 0 1 0 2015/1586C 0 2015/1679B (1) (2) 1 2015/1960B 0 2015/1971(I) 2 2015/2163C 0 102 2016

7 2015/2413(I) (1) (2) (3) (4) (5) 2015/2992B 0 2 2015/3061B 1 2015/3077C 0 2015/3144A 1 2015/3355A 1 2015/3375B 2015/3419 2 0 2015/3803B 2 2015/3995B 1 2015/4180B 1 (Leisure and Cultural Services Department) 2015/0099A 2015/1410 0 1 2015/1820B 0 2016 103

2015/1960C 0 2015/3144B 1 2015/3502(I) 2 (Mandatory Provident Fund Schemes Authority) 2014/4847(R) (1) (2) (3) 2 (Marine Department) 2014/4448 (1) (2) (3) (4) (5) 13 2014/4504(I) 2 2015/0433 2 (Planning Department) 2014/2060C 0 2014/4779B 2015/0923 (1) (2) 0 0 104 2016

7 2015/0925 (1) (2) 2 (Post Office) 2015/1157 2015/1245 2015/1681 2015/1708 5 2015/2363 3 (Privacy Commissioner for Personal Data) 2014/4454 (1) (2) 2015/0922 (1) (2) (3) 2 1 (Radio Television Hong Kong) 2015/2670(I) 1 (Rating and Valuation Department) 2015/2418(I) 0 (Social Welfare Department) 2014/4697 2015/1360 (1) (2) (3) 1 0 2016 105

(Transport Department) 2014/2640 299X 99 94 2014/5176B (1) (2) (3) 2014/5186A 2015/0117 2015/0280 2015/0324B 2015/1037 (1) (2) 2015/1595 2015/1869 2015/2325B 2015/2438B 3 0 0 14 14 0 6 6 0 5 4 2015/2550A 0 106 2016

7 2015/2581 2015/3391 5 2 2015/3918 3 (Urban Renewal Authority) 2015/0847B 0 (Water Supplies Department) 2014/4890B 0 2016 107

7 1 (BD) OMB 2014/5636 2. 1 2 3. 1 2 1 4. 1 2 5. 6. 108 2016

8 7. 8. 9. 10. 11. (C&ED) OMB 2015/1222 2. 19 3. 2016 109

4. 200 5. 6. (DH) OMB 2015/3698 7. 2. 3. 110 2016

8 4. 5. (EDB) OMB 2014/3889 6. 7. 612 2. 3. 2016 111

4. 5. 6. (EPD) (Lands D) OMB 2014/5509A & B 7. 8. 2 9. 2. 1823 3. 112 2016

8 4. 5. 8. 9. 6. 7. 2016 113

4. (FEHD) OMB 2014/4775; OMB 2014/4897; OMB 2014/4907; OMB 2014/5543; OMB 2014/5546 2. 5. 6. (1) (2) (3) 3. (4) 114 2016

8 7. (1) (2) (3) (FEHD) OMB 2015/0764 (4) 8. 9. 10. 11. 2. 3. 2016 115

4. 5. 6. 7. (FEHD) OMB 2015/1628 2. 3. 1 1 1 116 2016

8 4. 5. 6. 1 10. 11. 12. (1) (2) 7. 8. 9. 1 2016 117

4. (FEHD) OMB 2015/1975 (1) (2) A 2. A A 3. (1) A (2) A (1) 5. 6. A 7. 8. A A 9. 630 100 A A 118 2016

8 A 10. 11. A A 12. (1) (FEHD) OMB 2015/2525 (2) 13. A A 14. (2) 15. 2. 3. 4. 2016 119

5. I IV II III V VI VII 6. I II III IV V 7. I III V VI VII 8. II IV 10. I 11. I 12. 6 8 13. 14. 9 9. I IV II III VI V V 15. 16. 120 2016

8 4. (FEHD) OMB 2015/2578 5. 2. 18 3. 2016 121

(FHB) (DEVB) (DH) (Plan D) (Lands D) (FEHD) OMB 2014/2060A-E & G 2. 3. 4. 5. 175,000 122 2016

8 6. 7. 12 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 2016 123

18. 19. 20. (1) (2) (HKHS) OMB 2014/4538 2. 124 2016

8 3. 18 4. 5. 6. 7. 8. 9. 10. 11. 2016 125

4. (HD) OMB 2014/3303 5. 2. 60,000 3. 6. 7. 8. 126 2016

8 9. 10. 11. 14. (1) (2) (3) (4) (5) 12. 13. 2016 127

2. (HD) OMB 2014/4562 1 2 (1) 2 1 (2) 1 3. (1) 4. 2 (2) 5. 1 1 (1) 6. (2) 7. 128 2016

8 8. 1 1 9. 10. 11. (1) (2) (3) 1 (HD) OMB 2014/5008 21 2. 260 3. 2016 129

4. 21 5. 6. 7. 8. 9. (1) (2) (HD) OMB 2015/1633 (1) (2) 2. (1) 3. 130 2016

8 (2) 4. 200 5. 20 8. (1) (2) 9. (1) 6. (2) 7. 2016 131

3. 4. (Lands D) (LCSD) OMB 2015/3144A & B 5. 6. 7. 2. 132 2016

8 5. (LCSD) OMB 2015/1410 6. 2. 3. 42(d) 43 7. 42(d) 8. 9. 4. 43 2016 133

4. (MPFA) OMB 2014/4847(R) 6 240 5. 6. 7. 2. 3. 8. 134 2016

8 3. 65 (MD) OMB 2015/0433 12 4. 5. 2. 65 2016 135

4. (PO) OMB 2015/1157; OMB 2015/1245; OMB 2015/1681; OMB 2015/1708 27 2. 3. 320 5. 27 6. 7. 136 2016

8 8. 9. 27 10. (1) (2) (PO) OMB 2015/2363 (1) (2) (3) (3) (4) (5) 2. 2016 137

(1) 3. (2) 4. (3) 5. 6. 7. (2) 8. (1) (3) (2) 9. (1) (2) (3) 138 2016

8 4. 39(3) 45 (PCPD) OMB 2015/0922 45 2. 3. 5. 300 20 6. 39(3) 7. 45 2016 139

8. 9. 45 (TD) OMB 2015/0280 2. 22 40 31 3. 140 2016

8 (1) 20% (2) 5% (3) 4. (3) 5. 6. 22 4(1) 7. (1) (2) (1) 22 (3) (4) (5) (2) 2016 141

7 1 2.13(a) (DEVB) OMB 2015/3186(I) 178 85 85 2. 3. 2.13(a) 85 4. 85 1.14 5. 2.13(a) 85 85 6. 1.14 142 2016

9 7. 8. (HD) OMB 2015/0942(I) 2. 3. 2016 143

4. 5. 6. 2.6(c) 7. 8. 60 9. 10. 11. 2.6(c) 12. 13. 1.16 1021 144 2016

9 14. 15. 16. 17. (1) 2 (2) (3) (Lands D) OMB 2015/1971(I) 2. 3. 1 2 2016 145

9 4. 1 2 2 2.14(a) 2.15 2 9. 10. (1) 2 (2) 5. 1 1 6. 2 2 7. 2 8. 2 146 2016

(1) (2014/0860) (2014/3788) (2014/4438) (2014/0859) (2015/2399) (2013/1118, 2013/1578) (2015/3380) (2014/1836(R)) (2015/3042) (2012/0709) (2015/0117, 2015/0280) (2015/1595) (2014/1644) 2002 2016 147 10

(2) (2015/0901) (2014/3539) (2015/0162) (3) (2013/4752) (2014/0860) (2012/5437) (2015/1490A & B) (2015/2399) (2014/4795) (2014/3196(I)) (2015/2238) 148 2016

10 (4) (2014/3570A) (2014/5377A) (2015/2555A & B) (2014/0901) (2015/2363) (2015/0117, 2015/0280) (2015/1595) 2016 149

(5) (2014/2596) (2013/2794A, 2013/2836A) (2015/1301) (2012/5437) (2012/1442) (2014/4544B) (2015/0656) (2015/0613) (2014/0859) (2014/2264) (2014/4012) 150 2016

10 (2015/0942(I)) (2013/2794B, 2013/2836B) (2014/2432A, 2014/3317B, 2014/3724A) (2015/0117, 2015/0280) (2015/1595) (2015/2103) 14 (6) (2012/0709) (2015/0922) 45 2016 151

(7) (2014/2432B, 2014/3317A, 2014/3724B) (2015/1990) (2014/0859) (2014/1815(R)) (2015/0840) (2015/1633) (2015/3129) (2012/1591) (2014/5650) (2014/2432A, 2014/3317B, 2014/3724A) (2015/0117, 2015/0280) (2015/1595) (2015/2006) 1823 152 2016

10 (2014/3310) (8) (2013/4752) (2015/0605) (2014/3973(I)) (2012/5437) (2015/0613) (2015/3582) (2013/1118, 2013/1578) (2015/0942(I)) (2014/1836(R)) (2015/2363) (2014/2640) (2015/0117, 2015/0280) (2015/3078(I)) 2016 153

11 1 2 A B E 1 2 C D F 154 2016

12 JP SBS, MBE, SB St J, JP SBS, OBE, JP SBS BBS, JP ( 2015 7 31 ) MH JP SC SC MH Anne Scully-Hill Stephen Thomson SBS, JP JP BBS, JP JP JP * 2016 155

2015 4 23 2015 4 28 2015 5 12 2015 5 14 2015 5 14 2015 6 3 2015 6 4 2015 6 9 2014-2015 2015 6 30 2015 7 13 2015 7 17 2015 7 29 2015 7 30 2015 7 30 2015 8 27 2015 9 11 2015 9 15 2015 9 17 2015 9 25 2015 10 13 2015 10 26 156 2016

13 2015 10 30 2015 11 4 2015 11 5 2015 11 17 2015 11 18 2015 11 19 2015 12 9 2015 12 14 2016 1 20 2016 1 21 2016 1 27 2016 3 17 M Salman Faruqui Ghufran Memon 2016 3 30 2016 157

2016

3 22 1 160 2016

10 8 2 2016 161

2016 2015 4 $ 111,221,000 $ 107,123,357 4 1,814,220 1,814,220 3,795,897 5,783,332 39,340 354 $ 116,870,457 $ 114,721,263 5 (112,723,202) (105,193,915) $ 4,147,255 $ 9,527,348 9 22 3 162 2016

2016 2015 8 $ 71,976,942 $ 74,949,577 3,278,453 $ 75,255,395 $ 74,949,577 $ 7,763,547 $ 908,158 946,185 2,782,282 319,133,000 342,661,000 9 29,205,273 10,528,086 $ 357,048,005 $ 356,879,526 $ 432,303,400 $ 431,829,103 10 $ 4,207,337 $ 4,365,340 4 64,343,098 66,157,318 $ 68,550,435 $ 70,522,658 $ 2,473,003 $ 3,955,512 10 6,745,572 6,963,798 4 1,814,220 1,814,220 $ 11,032,795 $ 12,733,530 79,583,230 83,256,188 4 2016 163

2016 2015 $ 352,720,170 $ 348,572,915 $ 352,720,170 $ 348,572,915 $ 432,303,400 $ 431,829,103 9 22 5 164 2016

$ 339,045,567 9,527,348 $ 348,572,915 4,147,255 $ 352,720,170 9 22 6 2016 165

2016 2015 $ 4,147,255 $ 9,527,348 (3,795,897) (5,783,332) 5 3,596,812 3,523,872 (1,814,220) (1,814,220) (68,492) 52 $ 2,065,458 $ 5,453,720 (10,133,842) $ (236,769) (1,482,509) 625,167 (376,229) 2,934,651 $ (9,927,122) $ 8,776,769 $ 5,631,994 $ 5,427,867 (1,152,685) (1,668,978) 597,000 (319,133,000) (342,661,000) 342,661,000 331,497,500 $ 28,604,309 $ (7,404,611) 7 166 2016

2016 2015 $ 18,677,187 $ 1,372,158 9 10,528,086 9,155,928 9 $ 29,205,273 10,528,086 9 22 8 2016 167

1 168-200 30 2 (a) 15 (b) 3 9 168 2016

2 (c) 40 10 5 5 4 5 10 2016 169

2 (d) (i) (ii) 2(c) 2(c) (iii) (e) 11 170 2016

2 (e) (f) (g) (h) 12 2016 171

2 (i) (j) (i) 2(c) (ii) (iii) 13 172 2016

2 (k) (a) (i) (ii) (iii) (b) (i) (ii) (iii) (iv) (v) (vi) 2(k)(a) (vii) 2(k)(a)(i) (viii) 14 2016 173

3 4 54 40 2(c) 2(j)(i) 2016 2015 $ 1,814,220 $ 1,814,220 64,343,098 66,157,318 $ 66,157,318 $ 67,971,538 15 174 2016

5 2016 2015 6 $ 94,810,160 $ 85,905,105 8 3,596,812 3,523,872 3,099,129 2,834,251 91,200 91,200 79,600 77,300 6,250,000 8,417,463 4,796,301 4,344,724 $ 112,723,202 $ 105,193,915 6 2016 2015 $ 82,608,554 $ 75,197,421 8,150,282 7,168,661 2,365,033 1,948,447 165,035 123,838 1,521,256 1,466,738 $ 94,810,160 $ 85,905,105 7 2016 2015 $ 15,002,925 $ 14,033,933 1,999,129 1,858,169 $ 17,002,054 $ 15,892,102 16 2016 175

8 2014 4 1 $ 74,900,000 $ 16,800,000 $ 15,207,096 $ 686,923 $ 1,541,858 $ 3,704,477 $ 1,064,771 $ 1,457,095 $ 115,362,220 318,274 122,862 14,465 1,213,377 1,668,978 1,457,095 (1,457,095) (395) (4,826) (340,839) (346,060) 2015 3 31 $ 74,900,000 $ 16,800,000 $ 15,525,370 $ 809,390 $ 1,551,497 $ 6,034,110 $ 1,064,771 $ $ 116,685,138 2014 4 1 $ 16,851,804 $ 5,062,438 $ 12,383,975 $ 534,140 $ 760,216 $ 2,741,250 $ 223,874 $ $ 38,557,697 1,394,220 420,000 377,370 55,705 194,355 901,780 180,442 3,523,872 (395) (4,826) (340,787) (346,008) 2015 3 31 $ 18,246,024 $ 5,482,438 $ 12,761,345 $ 589,450 $ 949,745 $ 3,302,243 $ 404,316 $ $ 41,735,561 2015 3 31 $ 56,653,976 $ 11,317,562 $ 2,764,025 $ 219,940 $ 601,752 $ 2,731,867 $ 660,455 $ $ 74,949,577 17 176 2016

8 2015 4 1 $ 74,900,000 $ 16,800,000 $ 15,525,370 $ 809,390 $ 1,551,497 $ 6,034,110 $ 1,064,771 $ $ 116,685,138 200,360 14,509 80,680 162,135 695,001 1,152,685 (5,022) (20,630) (38,032) (884,971) (948,655) 2016 3 31 $ 74,900,000 $ 16,800,000 $ 15,725,730 $ 818,877 $ 1,611,547 $ 6,158,213 $ 874,801 $ $ 116,889,168 2015 4 1 $ 18,246,024 $ 5,482,438 $ 12,761,345 $ 589,450 $ 949,745 $ 3,302,243 $ 404,316 $ $ 41,735,561 1,394,220 420,000 406,979 66,090 195,951 969,244 144,328 3,596,812 (4,988) (19,865) (38,033) (357,261) (420,147) 2016 3 31 $ 19,640,244 $ 5,902,438 $ 13,168,324 $ 650,552 $ 1,125,831 $ 4,233,454 $ 191,383 $ $ 44,912,226 2016 3 31 $ 55,259,756 $ 10,897,562 $ 2,557,406 $ 168,325 $ 485,716 $ 1,924,759 $ 683,418 $ $ 71,976,942 18 2016 177

9 2016 2015 $ 29,202,568 $ 10,523,086 2,705 5,000 $ 29,205,273 $ 10,528,086 10 10% 25% 10% 25% 11 1A 5(1) 12 (a) 2016 2015 $ $ 187,153 (b) 2016 2015 $ 7,600 $ 7,600 13 19 178 2016

14 (a) (b) 2016 $ 6,745,572 $ 2,069,235 $ 2,138,102 $10,952,909 $10,952,909 2,473,003 2,473,003 2,473,003 $ 9,218,575 $ 2,069,235 $ 2,138,102 $13,425,912 $13,425,912 20 2016 179

14 (b) 2015 $ 6,963,798 $ 3,637,037 $ 728,303 $ 11,329,138 $ 11,329,138 3,955,512 3,955,512 3,955,512 $ 10,919,310 $ 3,637,037 $ 728,303 $ 15,284,650 $ 15,284,650 (c) 100 100 3,483,000 3,531,000 100 (d) (e) 21 180 2016

15 22 2016 181

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