HKHA Annual Report

Transcription

1 BUILDING for the COMMUNITY 2014/15 Annual Report

2 建屋為民 Building for the Community 200 Building is something that is readily associated with the Hong Kong Housing Authority (HA). Our public rental housing (PRH) blocks across Hong Kong, which together accommodate around 2 million residents, are tangible reminders of the HA s construction efforts on behalf of the wider community. The community needs more housing, and as Hong Kong s main provider of affordable housing, our efforts to increase the pace and efficiency of our PRH construction in order to meet the next decade s needs are in full swing. This year s theme Building for the Community does not focus simply on the quantity of our construction work, however. In terms of quality, we also build for the community by tailoring our construction, maintenance and renovation activities to our community s aspirations for better living. To meet these aspirations, we incorporate values of sustainability, environmental friendliness and social responsibility into all our new developments, as well as making these values core aspects of our renovation and maintenance work at existing estates. There is a further sense in which we are building for the community, too. That is by developing programmes and initiatives that foster the development of genuine, close-knit local PRH communities. Our project teams reach out to the community in order to obtain input from stakeholders into new designs for buildings and estates. Our estate management activities generate community spirit and give local residents many opportunities to work together, helping nurture harmonious neighbourhoods. And our social campaigns and initiatives bring together local PRH communities in a process of mutual care and engagement. For the HA, Building for the Community is a multi-faceted goal, embracing everything from construction efficiency to social cohesion. It is also a forward-looking process, as we build not only to serve today s community, but Hong Kong s next generations too.

3 Corporate Vision VISION To help low-income families with housing need gain access to affordable housing. MISSION To provide affordable quality housing, management, maintenance and other housing related services to meet the needs of our customers in a proactive and caring manner. To ensure cost-effective and rational use of public resources in service delivery and allocation of housing assistance in an open and equitable manner. To maintain a competent, dedicated and performance-oriented team. CORE VALUES Caring, Customer-focused, Creative, Committed.

4 Hong Kong Housing Authority The Hong Kong Housing Authority (HA) is a statutory body established in April 1973 under the Housing Ordinance. It develops and implements a public housing programme which seeks to achieve the Government s policy objective of meeting the housing needs of low-income families that cannot afford private accommodation. The HA plans, builds, manages and maintains different types of public housing, including rental housing, interim housing and transit centres. In addition, the HA owns and operates a number of flatted factories and ancillary commercial and other non-domestic facilities. As announced by the Chief Executive in his Policy Address, the HA has been tasked to implement the New Home Ownership Scheme As at March 2015, the HA has 4 official members and 26 non-official members. Appointments are made by the Chief Executive. The Secretary for Transport and Housing was appointed Chairman of the HA. The Director of Housing serves as the Vice-chairman. Six standing committees have been formed under the HA to formulate, administer and oversee policies in specified areas. Sub-committees and ad hoc committees are also formed on a need basis. The Housing Department acts as the HA s executive arm and is headed by the Permanent Secretary for Transport and Housing (Housing), who also assumes the office of Director of Housing.

5 CONTENTS /15 年度大事紀要 Major Developments 06 主席的話 Chairman s Message 11 業務回顧 Business Review 12 Planning for the Community 20 Building through a Community-centred Approach 46 Enriching Community Life on Estates 66 Meeting Daily Community Needs 72 Serving our Community from the Heart 85 財務回顧 Financial Review 90 香港房屋委員會及其小組委員會 The Hong Kong Housing Authority and its Committees 111 附錄 Appendices

6 /15 Major Developments The Hong Kong Housing Authority (HA) launched the Sale of Home Ownership Scheme (HOS) flats in Tin Lee Court, Lantau Island, and Tin Chung Court, Tin Shui Wai To further enhance the quality of its enquiry services, three HA telephone enquiry hotlines were set up to provide a daily 24-hour personal answering service Ballots were drawn for the Sale of HOS flats in Tin Lee Court and Tin Chung Court The SHC agreed to implement one further round of the Interim Scheme to Extend the HOS Secondary Market to White Form Buyers in the second half of 2015, with a quota of The HA launched the Sale of HOS Flats The Chief Executive, Mr C Y Leung, accompanied by the Secretary for Transport and Housing, Professor Anthony Cheung Bing-leung, paid a visit to the HA s Domain shopping centre in Yau Tong, to view two unmodified show flats on display illustrating the main flat type being offered for sale.

7 Around public rental housing (PRH) tenants benefited from one of the relief measures announced in the 2014/15 Budget, under which the Government paid their rent for the month The HA s Subsidised Housing Committee (SHC) approved the income and asset limits for White Form applicants, as well as the pricing and sales arrangements for the Sale of HOS Flats The first batch of new HOS flats put up for sale comprises flats with a saleable area of between 34.5 and 47.5 square metres in five developments, namely Mei Ying Court and Mei Pak Court in Sha Tin, Sheung Chui Court in Tsuen Wan, Ching Chun Court in Tsing Yi, and Wang Fu Court in Yuen Long / In a proactive initiative to enhance the living standard of tenants, the HA announced it would replace some old seethrough type collapsible gates in PRH estates and unsold units of Tenants Purchase Scheme estates in a five-year programme starting in 2015/16, at an estimated cost of $607 million The SHC Chairman, Mr Stanley Wong (right), officiated at the ballot drawing for the Sale of HOS Flats / /15 5.8% 7.0% The SHC endorsed the PRH income and asset limits for 2015/16, which were increased by an average of 5.8% and 7.0% respectively over those for 2014/15.

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10 08 Chairman s Message This year, we have adopted Building for the Community as the theme for our Annual Report 2014/15. This year, we have adopted Building for the Community as the theme for our Annual Report 2014/15. We intend this to bring to the forefront the community focus of all of our work and link it to the future of the wider community of Hong Kong to which the Hong Kong Housing Authority (HA) is intimately connected. Today, with nearly two million people calling one of the HA s public rental housing (PRH) flats their home, the work of the HA touches everyone s life in Hong Kong in one way or another and reflects its core values Caring, Customer-focused, Creative and Committed. A core part of this commitment to building for the community lies in our longstanding task of housing construction. Hong Kong needs more homes to meet the community s needs, especially homes that those of limited means can afford. To achieve this goal, we need not only to build more, but also to make the best use of our public housing stock and avoid abuses. As laid out in the Long Term Housing Strategy promulgated in December 2014, the Government has set ambitious goals to increase public housing, including rental flats, over the next decade. The HA is playing its part in this by seeking new sites, designing cost-effective sustainable housing for the future, and building it quickly and efficiently. At the same time, in response to the Government s policy, the HA has resumed building subsidised flats of Home Ownership Scheme for sale to enable low- to middleincome Hong Kong people to get on the first rung of the housing ladder. The first batch was launched for sale in late Even with the long-term goal set, the delivery process is full of challenges, with progress encountering setbacks from time to time.

11 09 The goal of building for the community not only entails an increase in quantity; we also strive to enhance quality while providing no frills homes. Today, Hong Kong people expect housing to provide more than simply a roof over the head. Our housing construction also seeks to address wider community expectations of sustainability. In designing and building, we care for the future and take into account the impact on the environment and the suitability for long-term use. So far, we have implemented various groundbreaking design strategies and principles like Carbon Emission Estimation, passive design (in harnessing the natural characteristics of sites), microclimate studies, and ISO energy estimation, etc. Our new construction also incorporates sustainability features such as recycled materials, low-energy lighting systems, energy recycling and the use of renewable energy. Greening is another focus of our work. All our new estates are planned with a greening ratio of at least 20%, with a target of 30% for large projects of over two hectares, and a tree planting ratio of not less than one tree per 15 flats. These benchmarks offer comfortable, healthy living spaces for our residents while enhancing the natural environment and contributing to biodiversity. As communities change, so do their expectations and the way they live. Another aspect of our theme takes this into account by ensuring that the built environment of our existing estates matches the needs of today s PRH communities. This involves, for example, renovating and rejuvenating our older estates to incorporate the kinds of energy-saving and sustainability features that are now standard for our new estates. There are also initiatives to modernise and update older features. Since 2014 we have launched a $607 million initiative to replace all the remaining oldstyle collapsible security gates on PRH units. We have also implemented the second phase of our Rewiring Inside Domestic Flats Programme, modernising electricity supply and making it safer. Equally important is our work to make our existing estates barrier-free and hence accessible to tenants of every age and ability. To this end, we have been modernising our lifts and adding new lifts, improving our children s playgrounds and adult leisure areas, and introducing a host of other enhancements around our estates. The ultimate goal of our theme is to build happy, tightly-knit and harmonious PRH communities. This is a goal achieved not only through construction and renovation, but also partly by our professional estate management practice that facilitates communication with PRH tenants. The HA has all along formed Estate Management Advisory Committees (EMACs). As at the end of 2014/15, there were 151 EMACs which advise the Estate Managers on priorities of maintenance and improvement works within the estate, proposals relating to security and cleanliness, control over roads and carparks, noise and amenities in the estate, the award/renewal of service contracts, and the drawing up of estate management and maintenance plans. In 2014, our three 24-hour telephone hotlines offer round-the-clock enquiry services for our PRH tenants and the general public. The HA has also been active in encouraging and organising community activities and initiatives, such as some very successful recycling programmes on estates, and health and safety campaigns, to bring together local communities and improve the living environment of PRH tenants. In summary, our goal of building for the community has been attained in both physical and social aspects through our diverse work and activities over the past year. Our efforts are not only directed at the communities of today, but also for the benefit of the next generation.

12 10 Chairman s Message For all this, I am extremely grateful for the insight and expertise contributed by HA Members over the past year, and particularly for the work of those who have now retired, namely Ms Angela Lee Wai-yin, Mr Michael Choi Ngai-min, Hon Vincent Fang Kang, Hon Ip Kwokhim, Hon Alan Leong Kah-kit, Hon Wong Kwok-kin, Mr Leo Kung Lin-cheng, Dr Chung Shui-ming, Dr Alex Chan Siu-kun, Mr Cheung Yin-tung, Mr Man Yuming and Mr Joseph Tsang Hon-ping. I also warmly welcome the new Members: Mr Cheung Tat-tong, Dr the Hon Lo Wai-kwok, Mr Alan Lui Siu-lun, Mr Horace Cheung Kwok-kwan, Hon Tommy Cheung Yu-yan, Hon Kwok Wai-keung, Hon Dennis Kwok Wing-hang, Prof the Hon Joseph Lee Kok-long, Ms Cissy Chan Chingsze, Dr Eric Cheng Kam-chung, Mr Anthony Chiu Kwok-wai, Mr Edward Ho Man-tat, Mr Liu Che-ning, Mr Lo Kin-hei, Ms Melissa Kaye Pang, Mr Pun Kwokshan, Mr Samson Wong San and Prof Yip Ngai-ming. Much of HA s work has been expedited by the efforts of hardworking members on various Committees and Sub-Committees. I would especially like to acknowledge the sterling work of those who served as Chairpersons of these bodies in 2014/15. They are Prof Bernard Vincent Lim Wan-fung, Chairman of the Building Committee; Mr Michael Choi Ngai-min, Chairman of the Commercial Properties Committee; Prof Raymond So Wai-man, Chairman of the Finance Committee and Funds Management Sub-Committee; Mr Stanley Wong Yuen-fai, Chairman of the Subsidised Housing Committee; Ms Angela Lee Wai-yin, Chairman of the Tender Committee and Mr Winfield Wong Wingcheung, Chairman of the Audit Sub-Committee. While reflecting on previous efforts, the HA is geared up to meeting new challenges. Since July 2015, samples of drinking water taken from some individual PRH flats were found to contain lead at levels exceeding the World Health Organisation s guideline limit. Apart from instructing the contractors concerned to actively investigate, and take remedial and rectifying measures, we have also set up a Review Committee on Quality Assurance Issues Relating to Fresh Water Supply of Public Housing Estates to conduct a health check on the HA s system for quality control and works supervision. In addition, the HA will take into consideration the recommendations of the Task Force set up by the Development Bureau to investigate the cause of excessive lead content in drinking water and facilitate the inquiry conducted by the Commission of Inquiry into Excess Lead Found in Drinking Water, with a view to ensuring a safe and healthy living environment for our residents upon completion of the investigation and the implementation of various improvement measures. Professor Anthony Cheung Bing-leung Chairman Finally, I would like to extend my heartfelt gratitude to the management and staff of the Housing Department. Their efforts as the HA s executive arm have brought many of our plans to successful fruition. Together, I believe we have the will and the capabilities to continue building for the community in a way that will respond to the various housing needs of our community well into the future.

13 BUSINESS REVIEW

14 規劃為民 開拓新猷 Planning for the Community 將軍澳的部分公營房屋發展 Part of the public housing development in Tseung Kwan O.

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16 /16 8% 10% / ,264 1,703 25% 50% / / /15

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18 16 Planning for the Community Hung Fuk Estate in Tin Shui Wai becomes one of the 170 PRH estates in the HA portfolio. The role of the Hong Kong Housing Authority (HA) in building for the community is a multi-layered one; our work benefits many different community segments. Our primary role is to provide public rental housing (PRH) to low-income families that cannot afford private rental accommodation. As at the end of March 2015, about PRH units in 170 PRH estates under the HA were providing accommodation to about 2 million Hong Kong people, around 30% of the population. The HA also provides subsidised sale flats, mainly in the form of Home Ownership Scheme (HOS) flats. Long-term goals The Government s Long Term Housing Strategy (LTHS), promulgated in December 2014, adopts a supply-led strategy with a view to averting the current serious imbalance between housing supply and demand. The Government has adopted a housing supply target of units for the 10-year period from 2015/16 to 2024/25. Public housing accounts for 60%, which consisting of PRH units and subsidised sale flats. The Government has identified land for building about public housing units in this 10-year period, assuming that all sites identified can be delivered on time for housing construction. Additional land to meet the target is currently being sought. Our rolling five-year Public Housing Construction Programme aims to produce about PRH units and subsidised sale flats in the five-year period from 2014/15 to 2018/19. Flat allocation In 2014/15, we allocated around flats to general applicants (i.e. family and elderly one-person applicants) and non-elderly one-person applicants under the Quota and Points System (QPS). Our target is to provide the first flat offer to general applicants at around three years on average, but we are facing increasing challenges due to growing demand for PRH. As at the end of March 2015, the average waiting time 1 for general applicants was 3.3 years, while the average waiting time for elderly one-person applicants was 1.8 years. 1 Waiting time refers to the time between registration for PRH and first flat offer, excluding any frozen period during the application period (e.g. when the applicant has not yet fulfilled the residence requirement, has asked for his / her application to be put on hold pending arrival of family members for family reunion, is in prison, etc). The average waiting time for general applicants refers to the average of the waiting time of those general applicants who were housed in PRH in the previous 12 months.

19 Business Review 17 It is the policy of the Government and the HA to accord priority to general applicants over non-elderly one-person applicants in the allocation of PRH units. Towards this end, the HA introduced QPS for non-elderly one-person applicants in September Unlike general applicants, the allocation of flats to applicants under QPS is subject to an annual quota. The priority of QPS applicants is determined by a points system, and the target of providing the first flat offer at around three years on average is not applicable to QPS applicants. During the public consultation on the LTHS, a considerable number of respondents agreed that older applicants under QPS might have relatively limited upward mobility and so should be given higher priority. In his Report No. 61 on the allocation and utilisation of PRH units, the Director of Audit observed that there was built-in incentive for applicants to apply for PRH early under QPS, and recommended the HA to conduct a comprehensive review of QPS and consider the need to screen out ineligible QPS applicants on a periodic basis. The Legislative Council Public Accounts Committee also considered that the HA should review QPS. Affordable housing As at the end of March 2015, PRH rents (which include rates, as well as management and maintenance costs) per PRH unit ranged from $315 to $4,264 per month, with the average monthly rent standing at $1,703. At the same date, around tenants with temporary financial difficulties benefited from our Rent Assistance Scheme, which provides a rent reduction of 25% or 50% for eligible tenants depending on their household income levels. We publicised this scheme throughout the year through broadcasts on the Housing Channel and on the radio, information disseminated on the Housing Authority / Housing Department Website, and in posters, leaflets and Estate Newsletters. Non-governmental organisations, local District Councils and Estate Management Advisory Committees (EMACs) were also approached and encouraged to refer tenants in need to estate offices for assistance. Taking into account the above views and recommendations, the HA s Subsidised Housing Committee (SHC) decided in October 2014 to refine QPS by awarding a one-off bonus of 60 points to applicants when they reach the age of 45, and increasing the scale of age points from three to nine points per year of age at the time of application to reduce the incentive for early registration. The refined points system was put into effect from 1 February The SHC also agreed, starting from the 2015/16 PRH Allocation Plan, to increase the annual allocation quota under QPS from 8% to 10% of the total number of PRH units to be allocated to general and QPS applicants, subject to a cap which was increased from to units. With effect from 1 February 2015, regular checking of eligibility would also be conducted on those QPS applicants who had waited for five years but were not yet due for detailed vetting within the next two years. We encourage young people to live close to their elderly dependents through a series of harmonious schemes.

20 18 Planning for the Community Bringing families closer The HA operates a series of schemes that foster the development of close family support networks. These schemes include the Harmonious Families Priority Scheme, Harmonious Families Transfer Scheme, Harmonious Families Addition Scheme and Harmonious Families Amalgamation Scheme. They encourage young people to live with or near their elderly parents / elderly dependent relatives with the aim to establish a family-based support network in PRH. These schemes benefited a total of about households in 2014/15, with around PRH applicants benefiting from the Priority Scheme, 230 PRH households from the Transfer Scheme, PRH families from the Addition Scheme, and 70 PRH families from the Amalgamation Scheme. Advertising on buses is one of the many ways in which the message of safeguarding PRH resources is promoted. Flat transfers for better living Other transfer schemes are also available to address the changing circumstances of existing PRH tenants. Under the current arrangement, PRH households living in units with less than 5.5 square metres of Internal Floor Area (IFA) per person can apply for the Territory-wide Overcrowding Relief Transfer Scheme for transfer to larger accommodation. An exercise under this scheme was conducted in November Our Living Space Improvement Transfer Scheme enables PRH households living in PRH units with an IFA of less than 7 square metres per person to apply for transfer to a larger flat. One exercise was carried out under this scheme in 2014/15. The two transfer schemes, together with households moved for reason of overcrowding, had rehoused a total of households in 2014/15. Protecting precious PRH resources During the year we extended the deployment of the Special Team established in 2013 for another two years for stepping up the effort in combating tenancy abuse. In 2014/15, the team paid special attention to occupancy-related cases and investigated a number of abuses that included sub-letting, non-occupation, unauthorised occupation and the use of premises for illegal activities. We continued our programme educating tenants about the importance of safeguarding our PRH resources, and conducted a series of publicity programmes via channels that included newspaper and public transport advertising, advertorials on the Internet, and audio and video programmes broadcast on radio channels, buses, the MTR and on TV. To enlist tenants support, we also made outreach visits to EMAC meetings across Hong Kong, displayed posters and banners at PRH estates, and distributed a Tenancy Abuse Report Aerogramme to PRH households twice a year.

21 Business Review 19 Rehousing those in need During the year, the HA continued to offer rehousing assistance to individuals and families affected by clearances of squatter housing by the Lands Department and clearances of illegal rooftop structures by the Buildings Department. About 80 affected households were rehoused in 2014/15. Subsidised Home Ownership Subsidised home ownership is an essential rung in the housing ladder, often serving as the first step towards home ownership for low- to middle-income families. It also provides PRH tenants whose financial conditions have improved with the opportunity to embark on home ownership, freeing up their PRH units for other applicants. The first batch of new HOS flats is expected to be completed in 2016/17, and pre-sale was launched in December Also in mid-2014, the HA launched the sale of 85 HOS flats in Tin Lee Court, which was converted from a PRH block in Lung Tin Estate at Tai O, Lantau Island. All flats were sold by September. We expect to put up approximately and HOS flats for pre-sale in early 2016 and 2016/17 respectively. Green Form Subsidised Home Ownership Scheme In his 2015 Policy Address, the Chief Executive proposed to the HA that suitable flats should be identified among PRH developments under construction for sale to Green Form applicants (mainly sitting PRH tenants and PRH applicants who have passed the detailed eligibility vetting and are due for flat allocation in about a year s time) in the form of a pilot scheme, with prices set at a level lower than those of HOS flats. This proposal is in line with the LTHS s general direction of expanding the forms of subsidised home ownership. Apart from helping Green Form applicants achieve home ownership, the scheme will release PRH units for families awaiting PRH allocation. The implementation details for the scheme were in the process of being formulated as at end March In 2013, an interim scheme was introduced to allow eligible White Form applicants to purchase flats without premium paid in the HOS Secondary Market. The first round of this scheme was completed in April 2015, with over White Form applicants achieving home ownership through the scheme. The HA has decided to implement one more round of the interim scheme in the second half of 2015 with a quota of 2 500, after which a comprehensive review of the scheme will be conducted. An HOS sale exhibition on Tin Lee Court held at the HA Customer Service Centre.

22 建設發展 以民為本 Building through a Community-centred Approach 水泉澳興建中的公共租住房屋 公屋 項目 The public rental housing (PRH) project being built at Shui Chuen O.

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24 22 建設發展 以民為本 水泉澳和凹頭兩個項目引入綜合水敏性城市設計 裝置 以減慢傾斜地塊的徑流速度 增加蓄水量 作為綠化環境的輔助設施 另在屯門第18區率先 試用零灌溉種植系統 該系統無需以食水灌溉植物 而是通過毛細管作用 輸送地下儲水箱存放的雨水 為植物提供水分 又為彩園路項目設計一個預製 組件系統 提高在平台植樹的效率 縮短建築時間 環保建築認證 房委會致力締造優質和可持續發展的建築環境 綠茵處處的德朗邨 確保所有新項目均達到香港綠色建築議會綠色建築 環評計劃 即BEAM Plus 的 金 級別 至於個別 選定項目 我們更取得最高的 鉑金 級別 成績 建設可持續發展社區的另一重要環節是綠化環境 驕人 除了BEAM Plus之外 我們更把部分項目提交 我們規定整體綠化覆蓋率佔發展項目用地總面積 中國綠色建築與節能 香港 委員會 進行中國 最少兩成 兩公頃以上的大型用地 則佔不少於 綠色建築評價標識系統的評估 2014/15年度 我們 三成 每15個公屋單位最少種植一棵樹 除此之外 在環保建築認證方面取得的成績載列於下表 工程項目 計劃 評級 啟晴邨 綠建環評4/04版 最終鉑金級認證 啟晴商場 綠建環評4/04版 最終鉑金級認證 新蒲崗公共租住房屋發展項目 綠建環評新建建築1.2版 暫定鉑金級認證 安達臣道地盤A及地盤B第1和第2期公共租住房屋發展項目 綠建環評新建建築1.2版 暫定鉑金級認證 沙田第4D區碧田街居者有其屋計劃發展項目 綠建環評新建建築1.2版 暫定金級認證 沙田第4C區美滿里居者有其屋計劃發展項目 綠建環評新建建築1.2版 暫定金級認證 屯門第54區2號地盤第1和第2期公共租住房屋發展項目 綠建環評新建建築1.2版 暫定金級認證 沙咀道居者有其屋計劃發展項目 綠建環評新建建築1.2版 暫定金級認證 青康路青俊苑居者有其屋計劃發展項目 綠建環評新建建築1.2版 暫定金級認證 前凹頭政府職員宿舍公共租住房屋發展項目 中國綠色建築評價標識 三星級綠色建築設計標識 東涌第56區公共租住房屋發展項目 中國綠色建築評價標識 三星級綠色建築設計標識 新蒲崗公共租住房屋發展項目 中國綠色建築評價標識 三星級綠色建築設計標識 安達臣道地盤A及地盤B第1和第2期公共租住房屋發展項目 中國綠色建築評價標識 三星級綠色建築設計標識 柴灣工廠大廈改建為公共租住房屋 中國綠色建築評價標識 三星級綠色建築設計標識 綠建環評既有建築1.2版 暫定鉑金級認證 發展及建築處 屋邨管理處 葵盛西邨

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26 24 ISO ISO ISO OHSAS ISO ISO ISO ISO OHSAS ISO ISO ISO ISO ISO ISO ISO ISO

27 25 upvc ISO 9001 ISO (HeBROS) (HePlan) 2015 CAR Civil 3D ArcGIS Revit (CAR) CAR

28 26 建設發展 以民為本 房委會現時在屋邨設計和規劃上使用的無人駕駛 飛行系統 無人機系統 俗稱 航拍機 是另一項 極為可取的新技術 我們於2012年進行試驗研究 以無人機系統測量具潛力的房屋用地 並於2014年 規劃皇后山公營房屋發展項目時試用有關技術 無人機系統從高空拍攝 提供高解像度的地形數碼 影像 為具潛力的項目用地製作非常精確的數碼 影像地圖 大大加快發展用地的可行性研究 此外 多個工務小組均認為數碼地圖是有效工具 把所 設計的樓宇建成後在地面的狀況活現眼前 規劃人員 不僅可 目睹 發展項目融合周遭環境的模樣 還可 利用這些影像製作像真度極高的空中飛越影片 對建議發展項目的公眾諮詢工作大有幫助 群策群力 推陳出新 我們一直與業界持份者緊密合作 借助內部和外間 的多方面專業技術 鼓勵創新 以綜合採購法為例 採用三軌投標制度 投標者須就價格 技術和創新 三方面提交建議 鼓勵持份者互相合作 提出創新 的設計和建築概念 尤其適用於複雜的大型房屋 發展項目 綜合採購法把投標程序轉化為學習 過程 讓投標者共同探索嶄新概念和方案 德朗邨 啟德地盤1B 是首個採用綜合採購法和三軌 投標制度的發展項目 成效有目共睹 投標者按照 綜合採購法的規定 提交多個創新的環保建議 包括 中央花園的設計概念 改善地面行人通道風環境的 建議 以及提高綠化比率 德朗邨於2013/14年度 使用無人機系統從高空拍攝的皇后山工地高解像度 地形數碼影像 落成 住戶意見調查結果顯示他們的滿意度極高 就整體屋邨而言 97.3%受訪住戶給予最高的兩個 滿意級別 98%受訪住戶表示滿意綠化充足度 99% 居民表示夏季不曾因外部地方通風情況而感到不適 我們就首個採用綜合採購法的項目檢討採購模式 研製改良版本 在第二個綜合採購項目 即安達臣道 地盤A和地盤B第1和第2期 採用 該項目正在施工 預期2016/17年度落成 工程包括重塑舊石礦場的 空中輪廓線 利用建築信息模擬技術及高解像度地形數碼影像 顯示擬建的皇后山發展項目及其周邊環境

29 業務回顧 構件式單位設計 以人為本 締造更佳生活 我們設計單位時 首要考慮成本效益 健康 安全和 我們根據居民的意見 訂出單位內居室和廚廁 環保等因素 儘管如此 我們基本上採用 以人為本 廚房和浴室 兩個部分所佔面積的合適比例 就 的主要設計方針 單位設計的大前提是為住戶提供 一人 二人單位和二人 三人單位而言 廚廁部分 安居之所 以便他們因應本身的需要和情況 善用 佔單位面積不應多於35% 三人 四人單位和 空間 靈活布置 2008年我們秉持 實而不華 的 四人 五人單位則不應多於25% 所有住宅單位 原則 引入標準構件式單位設計 其後採納新落成 一律採用通用設計概念 換言之 單位基本設施 公共租住屋邨住戶意見調查 完工後檢討所得的 齊備 例如單位大門闊度可供輪椅進出 並附有 意見 以及屋邨管理諮詢委員會會議提出的建議 鐵閘 另設窗花 可調校高度的灶台連洗滌盆 不斷擴展和改良構件式單位系列 2012年落成的 洗手盆 嵌入式淋浴間及晾曬設施 方便不同身體 牛頭角下邨是首個採用構件式單位設計的公共屋邨 狀況的人士使用 現時 構件式單位系列共有四款設計 人均室內樓面 構件式單位設計優化單位布局和尺寸 例如單位 面積為七平方米 符合房委員的政策 各款設計如下 之間外牆凹入天井位的闊度與深度兩者比例不少於 1: 3 以減少空氣積聚不散 確保居住環境舒適健康 一人 二人單位 室內樓面面積 14.1至14.5平方米 二人 三人單位 室內樓面面積 21.4至22.0平方米 三人 四人單位 室內樓面面積 30.2至31.0平方米 四人 五人單位 室內樓面面積 35.0至36.1平方米 27

30 28 建設發展 以民為本 灶台可調校不同高度 切合住戶所需 下方照片顯示入伙後廚房的擺設 此外 構件式單位設計讓住戶在間隔室內空間和 擺放家具時有較大彈性 以二人 三人 三人 四人 或四人 五人單位為例 六米的牆壁可分間成三個 部分 作為客飯廳 工作間 睡房 同時 單位大門 和浴室門的位置讓居民可盡量利用室內空間 採光方面 我們盡量擴大單位居室部分外牆的 窗戶 有利天然採光和自然通風 同時利用微氣候 研究的結果 得出最佳的環境設計方案 既增加 空氣流動 自然通風和日照 又達到遮陽效果 目前 窗戶和露台均採用創新的隔音設計 不單 減少噪音 而且自然通風良好 梳化 按不同家庭 組合的需要 分間為客廳 飯廳 睡房 床 平面圖1 床 平面圖2 床 梳化 床 床 浴室 例如鞋架 雪櫃 採用2米構件 方便住戶靈活分間單位空間 作為客廳 飯廳 工作間 睡房 註 某些項目或基於地盤限制而未能採用2米構件 二人 三人單位的不同家具擺放方法 梳化 平面圖3 床 平面圖4

31 業務回顧 屋宇裝備系統 節能又環保 房委會推動可持續發展的生活方式 把可持續 發展和環保概念融入建築和社區生活 放眼未來 為下一代建設環保居所 下文概述房委會在多個 主要範疇採取節能措施 並使用可再生能源 改善照明系統 房委會轄下住宅大廈公用地方的設施中 照明系統 的耗電量最高 我們根據按需要調節照明光度的 原則 研發出 兩級光度照明控制系統 在設計各個 新公營房屋發展項目時 應用於大廈升降機大堂 走廊和樓梯 使照明系統的耗電量可平均減少三成多 我們在啟晴邨一幢住宅大廈試用LED 發光二極管 凸面照明器 結果顯示耗電量較傳統照明器減少 四成 效果理想 只要經認證的優質LED凸面照明器 貨源充足 我們計劃引入新公營房屋發展項目 作為 住宅大廈升降機大堂 走廊及樓梯的標準照明裝置 無齒輪升降機 優化升降機系統 住宅大廈的設施中 耗電量排次位的是升降機系統 我們在大型升降機電動機使用升降機再生動力 又 採用無齒輪升降機驅動系統 大大節省能源 啟晴邨 試用升降機電力再生驅動裝置 結果顯示再生能源量 一般可達升降機耗電量的兩 三成 而無齒輪升降 機驅動系統加上變壓變頻式升降機電力系統 耗電 量較傳統齒輪帶動的升降機驅動系統減少一成多 使用可再生能源 近年 我們努力研究利用太陽能發電 在新建公共 屋邨住宅大廈安裝連接電網的光伏發電系統 以期為住宅大廈提供最少1.5%的公用電量 當然 兩級光度照明控制系統 左 全照明 右 部分照明 我們須確定大廈擁有無遮蔽的地方 並考慮會否 對鄰近大廈造成眩光問題 啟晴邨的光伏發電系統 啟用多時 研究結果顯示 該系統錄得的每千瓦峯值 功率發電量 平均每年約1 090度 較估計發電量 多逾半成 我們還試用其他類型的商用太陽能 光伏板 例如多晶硅 非晶硅及CIGS 銅銦鎵硒 化物 薄膜太陽能光伏板 以尋求適合香港使用的 高效能系統 29

32 30 建設發展 以民為本 服務對象 稱心滿足 要建設可持續發展的社區 房委會的建屋項目必須 完全切合居民所需 讓他們稱心滿意 正因如此 在設計 施工 以至管理的整個過程中收集服務對象 的意見 了解他們的滿意程度 是不可或缺的一環 這些意見有助我們精益求精 為下一代締造更好 我們根據調查結果 計算整個財政年度顧客滿意 的生活 指數的百分率 以便對比預定的主要成效指標 我們自2004年起在所有新落成的公共屋邨進行住戶 衡量我們在滿足住戶所需方面的工作表現 結果 意見調查 所得資料納入房委會的意見和知識管理 顯示 住戶對我們的表現 非常滿意 主要 綜合系統 在屋邨落成約14個月後 獨立的服務 成效指標初期設定為70% 及後察覺這個指標 供應商進行住戶意見調查 主要為評估居民對屋邨 偏低 遂於2011/12年度把指標提高至80% 然而 設計和設施的滿意程度 並根據調查結果 了解 2014/15年度的調查涵蓋八個公共屋邨共20 898個 居民對我們有意探討的各個可行設計方案的意見 單位 結果顯示住戶的滿意率平均高達95.56% 住戶意見調查至今進行了11年 共收集了76個 已落成公共屋邨逾17萬個單位住戶的意見 調查主要涉及三個範疇 包括單位設計 住宅大廈 單位間隔 設計和屋邨設計 外部地方 每個範疇再細分 非常實用 為建築質素 環保設施和社區設施等 甚至較一些 私人屋苑優勝 近年的住戶意見調查結果令人鼓舞 足證我們的 工作得到居民認同 以最近的調查為例 90%受訪 住戶滿意單位的室內設備 近95%受訪住戶對大廈 的設計和規劃 以至屋邨外部地方的環境布局均感 滿意 住戶提出的口頭意見 正好印證上述調查 結果 以下收錄部分居民對單位的意見 喜歡窗外 景觀開揚 房間 寬敞 而且陽光充足 對新居 十分滿意

33 業務回顧 顧客滿意指數和調查結果對我們掌握住戶的 需要 期望和生活方式 至關重要 我們在制訂 設計政策 以及改善設計綱要範本和設計 指南時 尤其重視住戶對單位 大廈 屋邨外部 地方的設計和設施等方面的意見 2003/04至2014/15年度 根據住戶意見調查結果 計算得出的顧客滿意指數 100% 91.93% 90% 80% 滿意程度 2011/12 年度起的主要 72.19% 成效指標 2011/12 年度前的主要 成效指標 94.58% 95.56% 84.48% 81.44% 70% 89.53% 91.99% 81.10% 74.15% 73.82% 2011/12年度起 的主要成效指標 67.35% 2011/12年度前 的主要成效指標 60% 50% 40% 30% 2003/ / / / / / / / / / / /15 財政年度 * 註 我們曾進行焦點小組研究 探討顧客滿意程度下降的原因 結果顯示 除公屋的實際設計和設施外 當時的環境 社會及 經濟情況等外在因素也大大影響住戶的意見和觀感 因而影響他們的滿意程度 31

34 32 Building through a Community-centred Approach Part of Hung Fuk Estate was completed during the year. To build for the community effectively, the needs of individuals, families, and the community as a whole must all be taken into account. The Hong Kong Housing Authority (HA) has adopted a peoplecentred approach to building for the community, which involves us in careful study and consultation with the people we are tasked to serve. In 2014/15, we completed construction of around PRH flats, in a total of six projects: Shui Chuen O Estate Phase 1 (Ching Chuen House, Long Chuen House, Yan Chuen House, Hei Chuen House and Lok Chuen House), Shui Chuen O Estate Phase 2 (Shing Chuen House and Ho Chuen House), Cheung Lung Wai Estate (Ching Cheung House and King Cheung House), Hung Fuk Estate Phase 1 (Hung Yan House and Hung Hei House), Hung Fuk Estate Phase 3 (Hung Yat House, Hung Yuet House, Hung Cheong House and Hung Shing House), and Mei Tung Estate (Mei Tak House). We also completed square metres of retail facilities, and 300 parking spaces for private and commercial vehicles. Listening to tenants We hold community engagement workshops during the early stages of planning and design of our projects, at which we listen closely to views from the community and incorporate them where possible. We also conduct surveys of residents in newly completed estates; these are analysed and considered in our Post Completion Review Workshops. All this tenant feedback is taken into account when we come to design new estates, with our customers expressed preferences being given weighting alongside other criteria such as safety and comfort, sustainability and environmental friendliness, and efficiency and cost-effectiveness. We also use tenant feedback to regularly refine our Model Client Brief and Modular Flat Design. One such refinement made to our Modular Flat Design during the year was the addition of a window under the air-conditioning hood, a change that will improve the natural lighting in 2P/3P (2-person / 3-person), 3P/4P and 4P/5P flats. More details about our Modular Flat Design are given in the Feature Story at the end of this chapter.

35 Business Review 33 Members of the HA s Building Committee visited Shui Chuen O Estate in August Part of the estate was completed during the year. Designing for green and healthy living With the aim of ensuring our young and old residents benefit from a green and healthy living environment, we implement a range of green design and systems in our buildings. Many of the key energy-saving initiatives we have introduced over the past few years are recounted in the feature story on Green Building at the end of this chapter. Carbon Emission Estimation (CEE) is a tool for estimating the total carbon emissions from public housing estates over their entire expected life. We have been applying CEE at the planning and design stage for all domestic blocks in new public housing developments since By setting benchmarks for block and estate emissions (currently against New Harmony 1 Option 6 block and Kai Ching Estate respectively), we are able to gauge how effectively the blocks and estates we design are minimising carbon emissions throughout their life cycle. CEE covers a wide range of materials and activities. It includes materials used for major construction activities, building structures, communal building services installations and demolition on the one hand, and the use of renewable energy and tree planting on the other. At the end of March 2015, we had endorsed CEE of 143 domestic blocks, and estimated that compared with the benchmark figures, they would achieve a reduction in carbon emission of around tonnes for their whole life cycle, or a 12% reduction as against the baseline figure. Other green initiatives include our use of microclimate studies to help optimise the environmental performance of newly designed buildings. We also adopt the principle of passive design, by which we harness the unique characteristics of individual sites to optimise natural ventilation and daylight in our estates. Each of our new domestic blocks is also subject to ISO energy estimation at the design stage. This enables us to gauge the communal energy consumption associated with the building once it is in operation. Up to the end of March 2015, ISO energy estimation had been applied to 135 domestic blocks in new public housing developments. We are continually looking for means of making our construction materials more environmentally friendly. Since 2013, for instance, we have incorporated the use of Ground Granular Blast Furnace Slag (GGBS) into our specifications for new building contracts, and now require that GGBS should replace 35% of the cement in concrete for the construction of pre-cast concrete façades. We are also studying the possibility of using GGBS in other precast concrete elements, such as precast staircases, precast refuse chutes and semi-precast slabs. Greening is another key area in building sustainable communities. We require overall greening coverage of at least 20% of the total site area and at least 30% for sites of over two hectares, and plant at least one tree for every 15 flats built. This has been supplemented by the introduction of integrated water sensitive urban design features that slow down run-off and enhance the water retention capacity of sloping sites, introduced at our Shui Chuen O and Au Tau projects. The HA has also pioneered the application of the Zero Irrigation Planting System in Tuen Mun Area 18. This pilot system irrigates plants without using potable water. Instead, it makes use of capillary action to deliver storm water stored in underground water retention cells to the plants. In the Choi Yuen Road project, a prefabricated modular system is being developed to enable efficient tree planting on the podium and reduce the construction time.

36 34 Building through a Community-centred Approach Green Building Recognition The HA is committed to creating and maintaining a sustainable and high-quality built environment. We ensure that all new HA projects are capable of achieving a Gold rating under the Hong Kong Green Building Council s green building assessment scheme, namely the Building Environmental Assessment Method Plus (BEAM Plus), while selected projects are capable of even achieving the highest Platinum rating. Apart from BEAM Plus, we also submit some projects for assessment under the China Green Building (Hong Kong) Council s Design Labelling system (CGBL). The accompanying table summarises our green building certification results for 2014/15. Members of the HA's Building Committee, Tender Committee and Audit Sub-committee visited Kai Ching Estate and Kai Ching Commercial Centre in February The estate and the commercial centre achieved a Platinum Rating in the BEAM Version 4/04 Final Assessment. Project Scheme Rating Development & Construction Division Kai Ching Estate BEAM Version 4/04 Platinum Rating, Final Assessment Kai Ching Commercial Centre BEAM Version 4/04 Platinum Rating, Final Assessment PRH Development in San Po Kong BEAM Plus Version 1.2 for New Buildings PRH Development at Anderson Road Site A and Site B Phases 1 and 2 HOS Development at Pik Tin Street, Sha Tin Area 4D HOS Development at Mei Mun Lane, Sha Tin Area 4C PRH Development at Tuen Mun Area 54, Site 2, Phase 1 & 2 BEAM Plus Version 1.2 for New Buildings BEAM Plus Version 1.2 for New Buildings BEAM Plus Version 1.2 for New Buildings BEAM Plus Version 1.2 for New Buildings HOS Development at Sha Tsui Road BEAM Plus Version 1.2 for New Buildings HOS Development at Ching Hong Road Ching Chun Court PRH Development at Ex-Au Tau Departmental Quarters BEAM Plus Version 1.2 for New Buildings CGBL Platinum Rating, Provisional Assessment Platinum Rating, Provisional Assessment Gold Rating, Provisional Assessment Gold Rating, Provisional Assessment Gold Rating, Provisional Assessment Gold Rating, Provisional Assessment Gold Rating, Provisional Assessment Three-star Rating PRH Development at Tung Chung Area 56 CGBL Three-star Rating PRH Development at San Po Kong CGBL Three-star Rating PRH Development at Anderson Road CGBL Three-star Rating Sites A and B Phases 1 & 2 Conversion of Chai Wan Factory Estate to PRH CGBL Three-star Rating Estate Management Division Kwai Shing West Estate BEAM Plus Version 1.2 for Existing Buildings Platinum Rating, Provisional Assessment

37 Business Review 35 Caring for workers The HA s Site Safety Strategy 2014 is a set of stringent safety requirements that we implement at all our new works sites and maintenance works sites. We also require our property service agents, cleansing services contractors and security contractors to operate according to it. Our safety goal of no more than 12 accidents per workers was achieved in 2014/15, with accident rates of 6.4 per workers for new works contracts and 2.2 per workers for maintenance works contracts. This is well below Hong Kong s average industry accident rate of 41.9 per workers. We continued our ongoing process of enhancing specification requirements to assure safety in various areas. Enhancements were made to specification requirements relating to the control of temporary works, the safe loading of vehicles and transport of materials, the safe use of tower cranes, static and mobile cranes, the safe operation of site vehicles and mobile plant, the safe use of platforms for working at height and the restrictions on the use of ladders. We have refined the operation of the Surprise Safety Inspection Programme (SSIP) in new works contracts in two ways. Firstly, the performance of contractors as observed during surprise inspections now contributes to their scores under the Performance Assessment Scoring System (PASS), which affects the contractors future tendering opportunities. Secondly, contractors performance as observed during surprise inspections is now one of the criteria used in assessing the payment amount under the Integrated Pay for Safety, Environment and Hygiene Scheme. These refinements have served to strengthen the safety commitment of contractors and the resources they are putting in to safety, simply through day-to-day routine site inspections. Our work in existing estates is also totally safetyoriented. This year we established a surprise safety inspection system. We also completed a study on making our Lift PASS and Maintenance Assessment Scoring System (MASS) scores as one of the assessment criteria in future tenders for lift addition works and lift modernisation works, a move which would see contractors past performance affecting their chances to win new contracts. To manage information relating to site safety more efficiently and effectively, we have begun to develop the Housing Authority Occupational Injury and Disease Surveillance System. This is a web-based information management system that facilitates easy recording of accidents and incidents by contractors, and also enables statistics to be conveniently generated for analysis. Managing for effective delivery of services Effective quality management is another important part of our building for the community. We have been adopting the European Foundation for Quality Management (EFQM) Excellence Model to help us make continuous improvements across our operations while achieving a number of quality management certifications over the years. Our contractors must be ISO 9001, ISO and OHSAS certified and, from January 2014 we have also required our building (new works) contractors and piling contractors to have a certified ISO energy management system. The standards to which we are certified and the management systems we adopt in our operations are shown in the tables overleaf:

38 36 Building through a Community-centred Approach Certified Standards Certified Standard Development & Construction Division ISO 9001: Quality Management ISO 14001: Environmental Management ISO 50001: Energy Management OHSAS 18001: Occupational Health and Safety Management System (to be developed as ISO in the near future) Estate Management Division ISO 9001: Quality Management ISO 14001: Environmental Management ISO 50001: Energy Management OHSAS 18001: Occupational Health and Safety Management System (to be developed as ISO in the near future) Independent Checking Unit Scope Certified since Planning, design, project management and contract 1993 administration for the construction of public housing Planning, design, project management, 2009 contract administration and materials testing for the construction of public housing Planning, design, project management and contract 2012 administration for the construction of public housing Materials testing for the construction of public housing 2013 Planning, design, project management and contract administration for the planned maintenance and improvement of public housing Planning, design, project management and contract administration for the planned maintenance and improvement in public housing estates; provision of property management services (including cleansing, security, landscaping and office administration) in public housing estates Planning, design, operation, project management and contract administration for facility management and improvement works of the communal areas of public rental housing domestic blocks Planning, design, project management and contract administration for the planned maintenance and improvement of public housing ISO 9001: Quality Management Building Control for Public Housing 2014 ISO 14001: Environmental Building Control for Public Housing 2014 Management Other Quality Schemes and Standards Scheme / Standard Scope Development & Construction Division (DCD) ISO 26000: Social Responsibility ISO 31000: Risk Management Planning, design, project management and contract administration for the construction of public housing. Planning, design, project management and contract administration for the construction of public housing. Adopted since Remarks 2010 A non-certifiable standard, but measured through HKQAA CSR Advocate Index. For the third consecutive year since 2012, DCD achieved the full score of Integrated with other management systems of DCD.

39 Business Review 37 Scheme / Standard Scope Development & Construction Division European Foundation for Quality Management Excellence Model Estate Management Division (EMD) ISO 19011: Auditing Management System ISO 26000: Social Responsibility ISO 31000: Risk Management HKQAA Sustainable Building Index (SBI) Scheme Planning, design, project management and contract administration for the construction of public housing. Internal audit for planning, design, project management and contract administration for the planned maintenance and improvement of public housing. Planning, design, project management and contract administration for the planned maintenance and improvement of public housing. Planning, design, project management and contract administration for the planned maintenance and improvement of public housing. Sustainability performance on environmental, social and economic aspects of domestic blocks in 10 estates with major block types. Adopted since Remarks 2010 Integrated with other management systems in DCD Incorporated in Quality Management System. A non-certifiable standard, but verified through HKQAA with Verification Statement obtained in Incorporated in Quality Management System. A non-certifiable standard, but measured through HKQAA CSR Advocate Index. EMD achieved the full score of 5.0 in Incorporated in Quality Management System. A non-certifiable standard, but verified through HKQAA with Verification Statement obtained in A non-certifiable standard, but verified through HKQAA SBI Scheme. HA became the first organisation obtained the HKQAA SBI Verified Mark in For the third consecutive year, the HA s Development & Construction Division achieved the full score of 5.00 in the HKQAA CSR Advocate Index annual performance assessment. This year, the Estate Management Division also enrolled for verification under this index and achieved a full score of 5.0. These results show the maturity of our social responsibility practices. This year, the Estate Management Division achieved a full score of 5.0 in the HKQAA CSR Advocate Index performance assessment.

40 38 Building through a Community-centred Approach Quality control Product certification is one of the methods now used by the HA to implement upstream quality control. It is currently applied to ten building products fire resistant timber doors, panel wall partitions, packed cement for architectural use, tile adhesives, ceramic tiles, repair mortars, aluminium windows, upvc drainage pipes and fittings, close-coupled water closet suites, and mesh reinforcement. Multi-layer acrylic paint is the next building material targeted for product certification, along with LED bulkheads. Quality through building control The Independent Checking Unit (ICU) under Office of the Permanent Secretary for Transport and Housing (Housing) provides third-party checking of the building and structural plans submitted for HA s new development projects, as well as processes submissions for alterations and additions in the HA s existing buildings, in a process that parallels the Buildings Department s practices. ICU obtained ISO 9001 and ISO certification in May In December 2014, the Housing Electronic Building Records Online System (HeBROS), which was developed by ICU, was launched to provide on-line inspection and copying services for HA s building records to the public. Meanwhile, the Housing Electronic Plan Submission System (HePlan) is currently being developed by ICU. This IT system will enable the HA to make submissions of HA s new development projects, as well as alterations and additions projects to ICU electronically without the need for hardcopy submission. The system also provides workflow functions for ICU officers to process submissions and manage records electronically. Trial use of HePlan would commence by the end of The Lift Inspection Focus Team (LIFT) implements an audit inspection system to enhance safety and reduce the risk of accidents in lifts and escalators managed by the HA. Harnessing IT for efficient building design and construction We use a number of important IT resources to enhance the quality and effectiveness of our design and construction activities. The key ones are Building Information Modelling (BIM), the Geographic Information System (GIS), the Housing Construction Management Enterprise System (HOMES) and Radio Frequency Identification (RFID). We are constantly looking to develop new systems that will enhance our operational efficiency. We are currently developing the Development and Construction Site Mobile System (DCSMS), a system that will streamline the management of safety, quality and productivity at our building sites. DCSMS enables site staff to capture inspection data or records and send them to a centralised server via mobile phones. We completed the Pilot Phase of DCSMS during the year and are now proceeding to implement Phase 1, in which we will develop apps for building services works inspection and safety alerts, as well as enhance the apps developed in the Pilot Phase for building works inspection. With the pre-installation of RFID tags, site staff can easily identify flat numbers, machinery, plant, precast components and more, helping streamline their daily inspection work and boosting productivity. We have been constantly extending the use of BIM in the planning, design and construction of new estates. We have also adopted new, innovative applications that integrate BIM and GIS. Notably this year, we developed the integrated approach of using Civil 3D, ArcGIS and Revit (the CAR Approach) to enhance and streamline our feasibility studies and scheme design work. The CAR approach provides a collaborative and holistic platform that enables us to design, review and evaluate public housing development proposals easily at the feasibility and scheme design stages.

41 Business Review 39 For example, it enables us to build a 3D digital model of the proposed site development platform and the layout of the building blocks by integrating accurate data from various sources. With this integrated 3D digital model, various types of analysis and assessment can be performed with greater efficiency, helping eliminate mismatches of design details overlooked in the conventional 2D approach. This integrated approach also enhances sustainable design for site formation works in a number of ways. For instance, it streamlines traditional paper-based procedures, and enables balanced cut-and-fill in site formation works, reducing abortive design and construction works. Another highly promising piece of new technology now being used by the HA in estate design and planning is our Unmanned Aerial System (UAS), popularly known as a drone. We conducted a pilot study on using UAS in the surveying process for potential housing sites in 2012, and in 2014 the technique was trialled for the planning of a public housing development in Queen s Hill. UAS captures high-resolution digital images of terrain from above, which can be used to create an extremely precise digital photo map of a potential project site. Such digital maps greatly speed up our site feasibility studies. Furthermore, our project teams have reported that the digital maps are excellent tools for visualising the appearance of designed building blocks within the terrain. Not only do these visualisations enable planners to see what the development will look like when set in the landscape, but they can also be used to create highly realistic fly-through animations of the proposed development, a very effective tool during the public consultation process. Innovating solutions collaboratively We collaborate closely with industry stakeholders and draw on a wide range of internal and external expertise to encourage innovative solutions. One example is our use of the Integrated Procurement Approach (IPA), based on a three-envelope tendering system comprising price, technical and innovation submissions. IPA encourages stakeholders to collaborate to deliver innovative design and construction concepts, and is particularly suitable for complex and large-scale housing projects. It turns the tendering process into a learning process, in which tenderers can collaboratively explore new ideas and new options. IPA and the three-envelope tendering system were first successfully implemented in Tak Long Estate (Kai Tak Site 1B). Under IPA, the tenderers submitted a number of innovative green proposals, including the central garden design concept, the improved pedestrian wind environment, and the high greening ratio. The estate was completed in 2013/14 and the survey of residents showed a very high customer satisfaction level. A total of 97.3% of households selected the top two satisfaction levels for the Estate as a whole; 98% expressed satisfaction with the adequacy of greenness; and 99% of the residents stated they had never experienced discomfort due to wind in the external areas in summer. Following a review of the procurement method used in this first IPA project, we developed an enhanced version and implemented it for our second IPA project, Anderson Road Site A and Site B Phases 1 & 2. This project is currently under construction, with an expected completion date of 2016/17, and involves reshaping the old quarry skyline. BIM and GIS were used in combination for the feasibility studies and scheme design work relating to the Subsidised Sale Flats Development at Texaco Road.

42 40 Building through a Community-centred Approach Modular Flat Design: A People-centred Approach for Better Living When we design flats, issues such as costeffectiveness, health and safety, and environmental friendliness are all priorities. Fundamentally, though, our key design approach is people-centred, meaning that our priority is to develop designs that are highly liveable, and that enable residents to adapt their flats easily to their own personal needs and uses. In 2008, we introduced a standard Modular Flat Design (MFD) that was based on the twin goals of being functional and cost-effective. Since then, we have been constantly expanding and refining our range of Modular Flats by incorporating feedback from Residents Surveys and Post-completion Reviews on newly completed PRH estates, as well as views reflected at Estate Management Advisory Committee meetings. The first PRH estate to adopt MFD was Lower Ngau Tau Kok Estate, which was completed in Today, our library of Modular Flats includes a range of four flat types, all with internal floor areas based on the HA s policy of allocating 7m 2 of floor space per person. We consider these flats as having living areas and service areas (kitchen and bathroom). The optimum ratio of these two parts, developed based on residents feedback, is one where the service areas take up no more than 35% of 1-person / 2-person (1P/2P) and 2P/3P flats, or 25% of 3P/4P and 4P/5P flats. All our domestic flats adopt the universal design concept throughout, meaning they are all self-contained and include basic provisions such as a flat entrance with a gateset wide enough for wheelchairs, window grilles, a sink and cooking bench of adjustable height, a wash basin, a sunken shower and a laundry facility. They are thus able to serve the needs of tenants of any physical condition. MFD also optimises flat layouts and dimensions. For instance, the width and depth of the re-entrants between flats are kept at a ratio of not less than 1: 3, to reduce the chance of any build-up of stagnant air and ensure a healthy living environment. Under universal design for MFD, the sinktop inside the kitchen of a modular flat can be placed at a convenient height for wheelchair users.

43 Business Review 41 The width and depth of the re-entrants are maintained at a ratio of not less than 1: 3 to avoid stagnant air build-up. The MFD approach also gives tenants greater flexibility in arranging their furniture and partitioning rooms. In flats for 2 to 3 persons, 3 to 4 persons, or 4 to 5 persons, the 6-metre long wall area offers three potential zones for living and dining / working / sleeping space, while the position of the flat entrance door and bathroom door also enables residents to make the most effective use of their internal living space. As for lighting, the window area in the front façade of the living area is maximised to enhance natural lighting and ventilation. At the same time, our micro-climate studies help us achieve optimal environmental design solutions so that wind flow, natural ventilation and daylight are all enhanced, while maintaining adequate sun-shading. We now also apply an innovative acoustic design to windows and balconies, which minimises noise nuisance while maintaining good natural ventilation. Furniture layout options for residents in 4P/5P flats.

44 42 Building through a Community-centred Approach Energy-efficient Building Services Systems: Clean and Green By building green we are building for the communities of the future, who will expect nothing less than sustainability and environmental friendliness in architecture and community living. Here is a brief overview of a few key areas in which the HA is driving sustainable living through energy-saving practices and the use of renewable energy. Improved lighting systems Lighting consumes the most energy of all systems operating in the communal areas of our domestic blocks. Embracing the lighting-on-demand principle, we have developed a two-level lighting control system for lift lobbies, corridors and staircases in the design of all new public housing developments that can save lighting energy by more than 30% on average. We have completed the trial of LED (light-emitting diode) bulkhead light fittings in a domestic block at Kai Ching Estate, with encouraging results showing that the newly installed light fittings use 40% less energy than conventional ones. We are planning to adopt LED light fittings as standard for lift lobbies, corridors and staircases of domestic blocks in new public housing developments once an adequate supply of quality certified products is available in the market. WING A Manual switch at corridor / lobby WING D WING B WING C Layout of manual switches for the two-level lighting control system.

45 Business Review 43 A grid-connected PV system. Better lift systems Lift systems are the second most electricity consuming systems in domestic blocks. Our adoption of gearless lift drives and lift regenerative power for large lift motors has helped us achieve significant energy savings. The pilot installation in Kai Ching Estate indicates that lift regenerative power systems can generally regenerate up to 20-30% of the energy consumed by the lifts. Further, gearless lift drives coupled with Variable Voltage Variable Frequency power systems can reduce energy consumption by more than 10% over conventional geared lift drive systems. Use of Renewable Energy In recent years, we have been tapping into the power of sunlight by installing grid-connected photovoltaic (PV) systems in the domestic blocks of new PRH estates. With these systems, our target is to provide at least 1.5% of the communal electricity used by each block, with due consideration being given to the availability of un-shaded space and if the systems create possible glare to adjacent buildings. Studies undertaken at Kai Ching Estate, where PV systems have been operating for some time, have recorded an average annual electricity generation of about kwh per kw peak capacity, surpassing the estimated amount by more than 5%. We have also tried out some other types of commercially available PV panels, such as poly-crystalline silicon, amorphous silicon and CIGS (Copper Indium Gallium Selenide) thin film PV panels, to explore which provide the most effective solutions for Hong Kong conditions.

46 44 Building through a Community-centred Approach Keeping our Customers Satisfied To build for a sustainable community, it is essential that our end products genuinely serve the needs of our users and achieve high levels of community satisfaction. This is why feedback about customer satisfaction is built into our entire design, build and management cycle. It helps create a momentum of continuous improvement that makes life better for each succeeding generation. As part of our integrated feedback and knowledge management system, we have conducted Residents Surveys for all newly completed PRH estates since Independent service providers conduct these surveys around 14 months after each project has been completed. Their main goal is to gauge residents satisfaction with the design and provisions of the estates where they live. The survey results are also used to collect opinions on possible design scenarios we would like to explore. To date, eleven annual Residents Surveys have been conducted, covering 76 completed projects and over flats. The surveys are organised into three key topics, namely flat design, domestic block design and estate design (external areas). Each of these is further elaborated to cover topics such as building quality, environmental and social features. In recent years, responses from these surveys have been very encouraging in terms of assuring us that we are doing things right. For instance, our most recent surveys indicated that 90% of households were satisfied with the provisions inside their flats, and nearly 95% were satisfied with both the design and planning of their domestic blocks and the arrangement of the external areas. These results were backed up by verbal comments from tenants, some of which are excerpted below: I love the open views from the windows The layout is very efficient, better than those in some private residences There is plenty of space in the room and lots of sunlight I m very satisfied with my new flat

47 Business Review 45 We use the survey results to calculate a Customer Satisfaction Index for the whole financial year, which is calculated as a percentage out of 100. The idea is to set this against our pre-set Key Performance Indicator (KPI) to gauge how well we are doing in terms of keeping our customers happy. The answer appears to be very well. Originally, we set our KPI at 70%, but it became clear that this was too low, so in 2011/12 we revised it upwards to 80%. However, our 2014/15 survey (which covered eight PRH estates and flats) revealed an average satisfaction rate of 95.56%! The Customer Satisfaction Indices and survey findings are vital tools for better understanding the needs, expectations and lifestyles of our tenants. In particular, their feedback on issues such as the design and provisions of flats, blocks, and external areas are given great weight when we formulate design policies and improve our Model Client Brief and design guides. Customer Satisfaction Indices from 2003/2004 to 2014/2015 Based on Residents Survey Results Satisfaction Level 100% 90% 80% (KPl since 2011/12) 70% (KPl before 2011/12) 60% 50% 72.19% 73.82% 81.44% 74.15% 67.35% (KPl before 2011/12) 81.10% 84.48% 91.93% 89.53% 91.99% (KPl since 2011/12) 94.58% 95.56% 40% 30% 2003/ / / / / / / / / / / /15 Financial Year * Note: We have conducted a focus group study on the declining satisfaction level. The study revealed that satisfaction levels were affected not simply by the actual PRH design provisions, but that the external social, economic and environmental factors of the time also had a significant impact on tenants views and perceptions.

48 優質社區 與民共建 Enriching Community Life on Estates 牛頭角下邨 Lower Ngau Tau Kok Estate.

49 / / /

50 / ISO OHSAS

51 49 OHSAS OHSAS

52 50 優質社區 與民共建 實踐綠色生活 年內我們與三個環保團體合作 繼續推行 綠樂 無窮在屋邨 計劃 一如以往 我們訂立環保主題 在全港各屋邨推行計劃 同時環保團體為選定的 年內我們在20個公共屋邨加強綠化 引進新植物 屋邨特別設計一些內容深入淺出的教育和推廣活動 品種 提升園景質素 又與邨管諮委會合作 為配合政府的廢物管理政策 今年的主題是 減少 為居民舉辦了10個植樹日和20項綠化活動 固體廢物 相關推廣活動包括 廢 事話你知 問答遊戲 同樂日 講座 工作坊和參觀活動 同時 全港公共屋邨廣植樹木 為數達十萬棵 為有效 我們舉辦 全港屋邨減廢比賽 有關活動的資料 管理樹木 我們在地理信息系統全面儲存樹木 載於本章末的專題介紹 數據 其中一個目的是加強每年進行的樹木風險 評估工作 並優化樹木管理機制 我們繼續推行 我們持續評估轄下公共屋邨的用電量 研究如何 屋邨樹木大使計劃 現有義工650名 在社區推廣 進一步節能 年內其中一項節能措施 是以節能 愛護樹木文化 年內我們為屋邨樹木大使開辦三個 電子鎮流器照明裝置 取代屋邨現有的電磁鎮流器 培訓課程 照明裝置 至本年度末 全港960幢公屋大廈中 820幢已更換照明裝置 其餘140幢大廈按計劃 自2013年6月試點屋邨葵盛西邨成功取得ISO 將於2015年9月完成更換工程 此外 啟晴邨於 能源管理系統認證後 該認證計劃分兩期擴展至 2013年8月開始入伙 邨內一幢住宅大廈試行應用 所有公共屋邨 列入第一期計劃的屋邨已於2014年 耗能量較低的發光二極管照明器 我們繼續監察 8月取得香港品質保證局的認證 所有屋邨預計於 試驗成效 評估工作需時數年完成 2015年4月取得全面認證 參與植樹日有助提升居民的綠化意識

53 ISO ISO /

54 52 優質社區 與民共建 屋邨是我家 減廢靠大家 減廢先蜂 卡通造型 房委會秉持可持續發展的重要原則 管理約74萬個 2014/15年度 屋邨是我家 公屋單位 然而 要實踐可持續發展的理念 不能 取得理想成果 全賴公屋居民通力合作 公屋居民 只向公屋居民強推硬塞 我們努力不懈 推動居民 明白到 只要大家同心協力 便可達到持續減廢 共同參與 凝聚共識 從社區出發 實現可持續發展 的目標 為鼓勵居民積極參與 房委會特別設計 房委會最近推行的可持續發展活動 其中一項是 卡通造型的 減廢先蜂 和 瘦身垃圾桶 加深 屋邨是我家 減廢靠大家 運動 證明以社區 減廢靠大家 運動 居民對減廢的印象 又舉辦問答遊戲 口號創作及 為本的做法成效卓著 與現正推行的 廢物源頭 填色比賽 工作坊 嘉年華 以及屋邨減廢比賽等 分類計劃 相輔相成 加強公屋居民的環保意識 有趣活動 讓居民了解減廢的重要性 令他們明白屋邨減廢 居民有責 其中一項推廣減廢活動 填色比賽 深得居民踴躍支持

55 業務回顧 年內我們收集五萬多個月餅盒 圖為坪石邨收集月餅盒的 成果 房委會資助房屋小組委員會主席黃遠輝 右四 及房屋署署長 應耀康 左一 與 年桔回收再植計劃 得獎屋邨代表合照 屋邨垃圾收集量持續減少 可見上述減廢運動成績 房委會以減廢運動為主題 參與為期十天的2015年 相當理想 2014年7月至12月 公共屋邨每月平均 香港花卉展覽 花展 令花展增添色彩 房委會精心 垃圾收集量約為29 000公噸 較2014年6月減少約 設計園圃 以多種花卉和灌木砌成 減廢先蜂 花壇 7.5% 成績令人鼓舞 此外 單在2014年 我們收集 並把卡通造型的 減廢先蜂 和 瘦身垃圾桶 逾76萬個玻璃瓶 共重約380公噸 及54 000多個 帶到花展會場 宣揚減廢的信息 同時 我們與 月餅盒 共重約16公噸 我們在2013年首次舉辦 環境保護署 環保署 合作 安排環保署的卡通人物 年桔回收活動 2014年回收了5 000盆年桔 創下 新紀錄 其中4 000盆經修剪後循環再植 並送贈 大嘥鬼 到場探訪 減廢先蜂 和 瘦身垃圾桶 吸引不少遊人注目 有助推廣減少家居廢物的信息 各屋邨 年桔回收活動大受居民歡迎 2015年將 繼續舉辦 為表揚屋邨代表在減廢方面的努力 我們 特別在2015年2月6日舉行嘉許禮 頒發70多個獎項 減廢先蜂 和 瘦身垃圾桶 卡通人物到訪香港花展 廣受市民歡迎 53

56 54 優質社區 與民共建 攜手締造可持續發展的屋邨 房委會一直秉持 可持續發展 理念 然而 何謂 可持續發展 我們如何實踐承諾 確保公共屋邨為 租戶提供可持續發展的居住環境 可持續發展的核心原則是在滿足現今需要的同時 兼顧下一代的福祉 我們推行全面維修保養和 改善策略 在經濟 環境和社會等多個層面 實踐 可持續發展 這項前瞻性的策略 以人為本 符合 成本效益 照顧社區的長遠需要 並減少對環境的 影響 締造健康舒適的生活環境 讓租戶安居 綠意盎然的藍田邨 維修保養和改善策略主要包含三項計劃 分別是 全方位維修計劃 全面結構勘察計劃和屋邨改善 計劃 目的是使公屋樓宇可持續使用 從經濟角度 除此之外 按照維修保養和改善策略進行的工程也 來看 這些計劃務求以符合成本效益的方法 延續 兼顧環保方面的可持續性 在進行全方位維修計劃 公屋樓宇的可用年期 以全方位維修計劃為例 我們 中較複雜的維修工程時 我們提供充足的保護和 採取積極主動的措施 以客為本 當發現輕微問題時 清潔服務 並小心監察整個過程 盡量減低對租戶的 便迅速處理 對症下藥 防患未然 以免耗用大量 滋擾和污染風險 同時 屋邨改善計劃特別制訂多項 資源維修高樓齡屋邨 至於全面結構勘察計劃 旨在 新措施 以改善屋邨的環境 達到更高的環保水平 評定近40年樓齡的屋邨結構是否安全 以及進行 近年積極推行的環保措施包括廣植花卉樹木和進行 維修保養是否合乎經濟效益 如果樓宇結構良好 綠化 推出節能措施 例如更換升降機和使用電子 我們將因應情況制定維修方案 延長可用年期最少 鎮流器照明裝置 採用節約用水的物料和技術 以及 15年 這計劃旨在解決結構問題的根源 使樓宇 推行嶄新的循環再用措施 確保屋邨可供持續使用 可持續地供租戶使用 我們推行維修保養和改善策略 重點在於實現 可持續發展這個社會理念 尤以個別屋邨推行屋邨 改善計劃為然 每個屋邨的改善計劃均經過協商和 諮詢程序 從長計議而制定 我們針對當區租戶的 需要和期望 並因應屋邨人口結構不斷改變和某些 社群的特定需要等情況 進行多項改善工程 舉例 來說 屋邨改善計劃使屋邨內外更加暢通易達 緊密 連繫 有關工程包括加建升降機塔和有蓋行人道 方便租戶 加設斜路和扶手 讓長者和其他使用人士 出入無阻 改善兒童及青少年遊樂場的設施 以及 增設新活動室和供租戶聚會的地方 整體來說 這些 工程不僅切合租戶現時日常生活所需 還顧及他們 家居維修大使主動為住戶檢查單位和安排修葺 日後的需要 整項計劃既可活化社區 又能促進睦鄰 關係 增加租戶對屋邨的歸屬感 有助屋邨的可持續 發展

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58 56 Enriching Community Life on Estates Effective estate management is about building for the community as well as building communities. By managing and caring for the estates it has built, the Hong Kong Housing Authority (HA) helps create a sense of home and friendly community for thousands of residents; a place that is neat and green, and where they feel safe, comfortable and convenient. Replacing pole holders with modern laundry racks was an initiative to improve the lives of tenants by making facilities more user-friendly. Quality for better living Our Total Maintenance Scheme (TMS) has long been known for its proactiveness in initiating in-flat inspections and maintenance services based on a regular cycle. In 2014/15, TMS was rolled out in 24 estates, once again with a special focus on building safety. Supplementing TMS is our Responsive In-flat Maintenance Service (RIMS), which now covers all 214 HA estates and courts. Under RIMS, front-line staff are able to handle maintenance requests from tenants responsively, minimising disturbance and nuisance. During the year we also continued to run our Comprehensive Structural Investigation Programme (CSIP), which checks older estates for structural integrity and makes recommendations either for further sustaining the estates with structural repair works or for clearance consideration. Our Estate Improvement Programme, which applies to older estates given a good structural bill of health by CSIP, also continued with its role of improving estate facilities. A number of initiatives were undertaken during the year to improve the facilities for tenants. After carrying out a review of the pole holder arrangement for drying laundry, in February 2014 the Subsidised Housing Committee endorsed a proposal to replace pole holders in all rental flats of public rental housing (PRH) estates and Tenant Purchase Scheme (TPS) estates with modern laundry racks. In all cases, the existing pole holders will be cut away and sealed up. Tenants will have the option to have the new laundry racks installed free of charge if they wish. The programme of installation is expected to take around three years to complete. It will cover some flats and is estimated to cost HK$520 million. Before the introduction of the Harmony block type in the 1990s, earlier HA flats were generally equipped with see-through type collapsible gates. They are now still being used in a total of flats in PRH estates and unsold flats in TPS estates. As the gates impair, they have become less easy to operate and require more frequent maintenance and repair, while spare parts for repairs are not easily available in the market. In the light of this, in November 2014 the Building Committee endorsed a budget of HK$607 million to replace all remaining old see-through type collapsible gates. The replacement programme will commence in 2015/16 and last for five years.

59 Business Review 57 In 2014/15, the HA launched the second round 1 of its Rewiring Inside Domestic Flats (RDF) Programmes, aimed at upgrading the electrical safety standards and enhancing the electrical provisions for flats in PRH blocks built between 1986 and Up until the end of March 2015, 1707 flats had been rewired under the programme. The comprehensive barrier-free access improvement programme was completed at the end of June We had spent HK$330 million in bringing some 240 existing estates and facilities in line with the Government s barrier-free policy. The improvement programme included upgrading control buttons of lift panels, introducing detection devices for lift doors, adding handrails, illuminated visual indicators and audible signals in lift cars; improving pedestrian walkways, adding handrails and tactile warning strips, among other changes. A small number of the improvement works relating to addition of new lift landing openings under this programme have now been tied in with Lift Modernisation Programme and are due for completion in 2016/17, so as to minimise disruption to our tenants. Sustainability initiatives A well-paved barrier-free walkway at Cheung Sha Wan Estate. Making PRH barrier-free Our rolling lift enhancement and replacement initiatives continued over the year. Under our Stage 2 Lift Addition Programme (LAP), we have been adding lifts to connect elevated platforms in external areas, and alongside existing footbridges in PRH estates. During the year we began constructing 13 lifts in eight PRH estates under this initiative. To provide tenants with lift services as soon as possible, LAP has been changed from a multi-year rolling programme to an ongoing annual one. Our Lift Modernisation Programme, meanwhile, saw us inspect, assess and replace 105 old lifts in different estates. It is important for the HA to be able to gauge the sustainability performance of its PRH blocks in order to formulate an effective long-term maintenance and improvement (M&I) strategy. To do this cost-effectively, we selected 10 PRH estates among which included the majority of the block types of our existing housing stock for enrolment in the Hong Kong Quality Assurance Agency s (HKQAA) Sustainable Building Index (SBI). In the first quarter of 2015, each of the PRH blocks in the 10 estates was awarded the HKQAA SBI Verified Mark. The assessments undertaken for this verification gave us a clear overview of the sustainability performance of our existing housing stock, enabling us to plan effectively for a sustainability-driven future. Following on from its adoption of ISO for corporate social responsibility for its M&I works in 2012, the HA was awarded in July 2014 the HKQAA Corporate Social Responsibility (CSR) Advocate Mark in recognition of its contribution to the social well-being of stakeholders and the community. 1 This follows on from the completion of the first 10-year programme, which covered pre-1986 blocks.

60 58 Enriching Community Life on Estates A safe, clean and healthy environment To enhance the HA s occupational health and safety performance and to demonstrate our commitment to caring for our staff and stakeholders, we have implemented the OHSAS 18001:2007 Occupational Health and Safety Management System (OHSMS) for M&I works for public housing. In July 2014, the HA was awarded the OHSAS Certificate by the HKQAA. OHSMS enables us to assess occupational health and safety risks in our M&I works more systematically and efficiently, and allocate our resources more costeffectively. The system also boosts awareness among frontline staff of the risks, statutory requirements, codes of practice, instructions and guidelines associated with their works. The result is an overall enhancement of our occupational health and safety performance, including savings in time lost and costs incurred as a result of occupational injuries. Fire Safety Fire safety and prevention measures continued to be of paramount importance this year. Comprehensive fire safety campaigns were carried out at all our estates, keeping tenants awareness high. In addition, fire safety information was disseminated through regular video broadcasts on the Housing Channel, broadcasts on local radio channels, and by the display of posters and the distribution of souvenirs with fire prevention themes. We also kept residents well informed of the standard fire evacuation procedures, and encouraged them to participate in fire drills through publicity and incentives. Each domestic block across our estates is subject to a fire drill once every two years, in which a real-life fire emergency is simulated. Collaborations with Estate Management Advisory Committees (EMACs) and with the Fire Services Department (FSD) continued, transmitting the fire safety message even more effectively. In 2014/15, we granted awards to the 18 EMACs that were most effective in their promotion of fire safety awareness at their estates. Also over the year, the FSD s Mobile Publicity Unit and Fire Safety Education Bus visited PRH estates across the territory on around 100 occasions. The FSD also provided proper training for PRH residents looking to be qualified as Fire Safety Ambassadors. Workers who carry out inspection and maintenance work being given training on occupational safety and health issues. We regularly published safety guides for different types of M&I works, and organised training sessions, forums and seminars over the year to enhance safety awareness and safety practices at maintenance sites. We also conducted regular reviews of our occupational health and safety performance as part of our goal of continual improvement. Two of the common misdeeds committed by tenants.

61 Business Review 59 Encouraging good behaviour The HA s Marking Scheme for Estate Management Enforcement (Marking Scheme) approaches the challenge of maintaining a clean, safe and harmonious living environment at PRH estates by incentivising residents to take personal responsibility for these matters. We do this by allotting points to households that perpetrate any of the 28 misdeeds covered in the scheme; relevant points accumulated have a negative impact on households eligibility for transfer to alternative accommodation, and can even lead to tenancies being terminated in the most serious cases. Over the years, the Marking Scheme has contributed to a significant improvement in the environmental hygiene of PRH estates, and as a result the scheme has been welcomed and well supported by PRH tenants. Our tenants actively participate in various green activities such as the moon-cake box collection for recycling held at Shun Tin Estate. Going green Our ongoing Green Delight in Estates programme ran smoothly across the year, benefiting from collaboration with three green groups. As in previous years, the programme included an estate-wide campaign on a main environmental theme together with in-depth educational and promotional programmes tailored by the green groups for selected estates. To tie in with the Government s waste management policy, this year s main theme was Reduction of solid waste. Associated promotional activities included an All About Waste quiz, fun days, talks, workshops and visits. A waste reduction competition in PRH estates was also launched. Further information about this waste reduction campaign is given in the Feature Story at the end of this chapter. We are constantly assessing the level of energy usage across our PRH estates and looking for ways to lower it even further. One way we did this during the year was by replacing the existing electromagnetic ballast with energy-saving electronic ballast for light fittings in existing estates. By the end of the year we had completed the replacements in 820 out of 960 blocks, with the remaining 140 blocks to be completed by September We also continued to monitor the performance of trial installation of lower-energy LED light fittings in one of the domestic blocks at Kai Ching Estate, where intake of tenants commenced in August The process of evaluation will take a couple of years to complete. Greenery at 20 PRH estates was enhanced during the year by introducing new varieties of plants to accentuate the landscape quality. In collaboration with EMACs, we also organised 10 tree planting days and 20 greening activities for residents.

62 60 Enriching Community Life on Estates Partnering for better estate management There are some trees growing in and around PRH estates across Hong Kong. To manage this forest of trees effectively, we maintain a comprehensive tree database in the Geographic Information System that underpins our annual tree risk assessment and management mechanism. Our Estate Tree Ambassador Scheme, which now attracts 650 volunteers, continued to help build a caring culture for trees in our community. We organised three training courses for our ambassadors during the year. Since certification for the pilot estate, Kwai Shing West Estate, in June 2013, the ISO Energy Management System (EnMS) has been extended to cover all PRH estates in two phases. Certification for Phase One was granted by the HKQAA in August 2014, and full certification was expected to cover all PRH estates by April We achieved full ISO Environmental Management System certification for our planned M&I works and for property management services for public housing in 2011 and 2013 respectively. The certification covers green management initiatives and operations control in areas of estate management such as routine cleansing, security, landscaping, office administration and planned M&I works. In 2014/15, six more newly completed PRH estates implemented ISO in the aspect of property management services. EMACs are committees that provide a dedicated and representative forum where local estate management staff can communicate with and consult tenants on estate management matters. In the process, they are able to help tenants understand and support their implementation of management policies. Besides contributing valuable input into the daily management of their estates, EMACs enable tenants to become actively involved in supervising and appraising service contractors. Overall, EMACs help strengthen tenants sense of belonging and their collective responsibility in estate management matters. A significant portion of the EMAC central reserve funds is allocated for purposes of partnering with non-governmental organisations (NGOs) in arranging socially beneficial initiatives, such as communitybuilding activities promoting environmental protection, outreach services for the elderly, initiatives to strengthen neighbourliness and develop support networks in PRH estates, and activities encouraging tenants to cherish our public housing resources. In 2014/15, more than 420 of these partnering functions were held, in the form of seminars, workshops, shows and carnivals. In collaboration with the Department of Health and NGOs, 17 estates took part in a series of annual community health promotion programmes covering regular physical activities and healthy eating for tenants. An activity to promote the physical health of elderly tenants, held at Wah Fu (II) Estate.

63 Business Review 61 The Director of Housing, Mr Stanley Ying, speaks at the annual Site Safety Forum. Collaborating with contractors In the face of concerns about Ebola Virus Disease (EVD), in October 2014 we organised a seminar for service contractors on preventing an outbreak of EVD in housing estates. The seminar, presented by representatives from the Department of Health, offered recommendations on infection control methods and on appropriate Personal Protective Equipment for staff members who may be exposed to the risk of EVD. As usual, we upheld site safety standards in collaboration with the Occupational Safety and Health Council and various contractors associations, and organised the annual Site Safety Forum for Works Contracts and Property Services Contracts in July Random surprise checks on services contractors were carried out throughout the year at estates, as a way of preventing any exploitation of non-skilled workers employed by the contractors. We also developed a new system called the Occupational Injury Alert and Warning Triggering System (OIAWTS) to boost the safety performance of our property management services contractors. This system continuously monitors cases of injury occurring under different contractors. A contractor s injury rate over a rolling four-quarter period is used to trigger appropriate alerts and warnings instructing the contractor to take appropriate action for improvement. Currently we are gathering information about the injury rates for 2015 which will form the basis for the full implementation of the system from January 2016.

64 62 Enriching Community Life on Estates Joining Hands to Reduce Waste Sustainability is a key watchword for the HA in its management of around PRH units. But the sustainability concept is not something that can simply be imposed upon the PRH population. We have been working to make sustainability a collaborative and community-driven concept that is being embraced by tenants themselves. The success of this community-based approach can be seen in the HA s most recent sustainability drive, under the catchphrase Let s join hands to reduce waste in our estates. It supplements our existing Source Separation of Domestic Waste Programme, which has helped raised residents awareness of their own roles in reducing waste in PRH estates. Tenants are encouraged to place their used bottles in our designated recycle bins in estates. The waste reduction campaign s icon of a honeybee holding a slimmed down rubbish bin. The idea of joining hands was a crucial one in making this campaign effective in 2014/15, since it drives home the attitude that waste reduction can only be sustainable if everyone is committed to it. To capture residents imaginations and encourage local participation, we used a honeybee and a slimmed-down rubbish bin as campaign icons. The message of the importance of reducing waste was brought home through a wide range of fun activities, including quizzes, slogan and colouring competitions, workshops, carnivals and waste reduction competitions in PRH.

65 Business Review 63 The HA s Subsidised Housing Committee Chairman, Mr Stanley Wong (centre left), and the Director of Housing, Mr Stanley Ying (centre right), officiate at the Appreciation Ceremony for Waste Reduction. The campaign proved very successful, if the regular decrease in the amount of refuse collected from estates is any indicator. From July to December 2014, an average of around tonnes of refuse was collected from PRH estates each month, representing an encouraging drop of some 7.5% from the amount collected in June We also collected over 0.76 million glass bottles (about 380 tonnes of glass), and over mooncake boxes (approximately 16 tonnes) in 2014 alone. As for the collection of New Year citrus plants, a scheme first launched in 2013, the year 2014 saw a record of pots collected, of which pots were re-pruned, replanted and reused in various PRH estates. The event proved very popular among residents, and will be continued in To recognise the contributions of estate representatives to the waste reduction initiative, an Appreciation Ceremony was held on 6 February 2015 at which more than 70 prizes were awarded. Our waste reduction campaign also brought added colour to the 10-day Hong Kong Flower Show We decorated a garden plot with a Waste Reduction Honey Bee made of various species of blossoms and bushes and, to spread the message of waste reduction at the flower show, we brought our Waste Reduction Honey Bee and Slim Rubbish Bin icons into the show. As a result of collaboration with the Environmental Protection Department (EPD), the EPD s Big Waster icon visited our Waste Reduction Honey Bee and Slim Rubbish Bin at the show, attracting many visitors and helping promote the theme of reducing domestic waste. Cute honeybees perform at the Appreciation Ceremony.

66 64 Enriching Community Life on Estates Rallying to Sustainability at Existing PRH Estates Sustainability is a key concept embraced by the HA. But what does it mean exactly, and how can we be sure our estates are fulfilling our commitment to sustainable living? The core idea behind sustainability is being able to meet today s needs without compromising those of the generations to come. This principle has to be worked out on many levels, economic, environmental and social, and we do this through our holistic Maintenance and Improvement (M&I) strategy. The forward-looking M&I strategy is designed to meet the needs of the community over time by utilising a people-oriented and cost-effective approach, while also reducing our impact on the environment and fostering healthy and pleasant communities. The M&I strategy for building and estate sustainability is made up of three key programmes: the Total Maintenance Scheme (TMS), the Comprehensive Structural Investigation Programme (CSIP) and the Estate Improvement Programme (EIP). From an economic perspective, these programmes find cost-effective ways of sustaining the service lives of our PRH buildings. Our highly proactive and customer-focused TMS, for example, reduces the need to pour enormous resources into our aging estates by tracking down minor issues at the outset and putting them right efficiently. CSIP determines whether those of our estates approaching 40 years of age are structurally safe and economically viable to maintain. If they are, we tailor-design repair solutions that will extend the buildings service life for at least another 15 years. By addressing the root causes of structural problems, the programme helps create lasting, sustainable buildings that will continue to serve the community well over many years. At the same time, all the work carried out under our M&I strategy is environmentally sustainable. For instance, when we need to undertake complex repairs under TMS, we accompany these with enhanced environmental protection and cleansing services, while carefully monitoring the entire project to minimise the risk of pollution and any nuisance to tenants. Further, many of our new initiatives under EIP are specifically designed to raise the environmental sustainability levels of our estates. In recent years, the widely introduced sustainability features under EIP have included extensive planting and greening projects, energy-saving initiatives such as lift modernisation and energy-saving electronic ballast for light fittings, water-saving materials and technologies, and bold new recycling initiatives. Inspection Ambassadors conduct home visits in estates undergoing TMS.

67 Business Review 65 The playground at Kwai Shing West Estate was improved under EIP. Sustainability as a community concept also lies at the heart of our M&I strategy, and can especially be seen in our implementation of EIP at individual estates, where it is very much a collaborative and consultative process. Changes and improvements are inextricably linked with the needs and expectations of the local population, and address issues like the changing demographics of the estate and the specific needs of particular community sectors. For example, under EIP we have been raising levels of accessibility and connectivity by adding lift towers and covered walkways for tenants, adding ramps and handrails for the elderly and other users to create barrier-free access, enhancing our playground facilities for the young, building new function rooms and community gathering areas, and generally serving not only the existing daily needs of tenants, but the needs of tenants for decades to come. The entire programme contributes to sustainability by rejuvenating the community, forging stronger ties in the neighbourhood, generating a sense of belonging, and building commitment to the estate. To do this, the HA s key roles are twofold: to drive educational initiatives on the one hand, and to provide activities and schemes enabling our PRH tenants to put their sustainability knowledge into concrete practice on the other. Exploratory initiatives on sustainability topics such as energy saving, recycling, and greening bring our communities together. For example, over the past year we have organised many activities enabling tenants to get actively involved in recycling and waste reduction initiatives, details of which has been covered in the previous feature story in this chapter. Another important community-led sustainability initiative is our Estate Tree Ambassador (ETA) Scheme, under which around 650 ETAs from across Hong Kong have been recruited to drive awareness of and care for estate greening in their local PRH communities. Participating in the ETA Scheme has enhanced their sense of ownership of the gardens and communal planted areas in their estates. We have built on this over the year by introducing new species of plants and trees to add variety, colour and beauty to the environment. The HA is committed to achieving sustainability through continual improvements in the environmental, social and economic performance of our PRH estates. For tenants, this means better-designed, more accessible, greener living conditions that are improving their lives. For Hong Kong, it means an efficient and cost-effective use of our precious housing resources that will see our existing public housing stock continue to benefit our tenants in a sustainable manner, well into the future. Without the wholehearted support of our PRH tenants, sustainability would remain a word rather than a lifestyle philosophy. This is why we are also extremely active in fostering, encouraging and facilitating what we call a community-engaged sustainable living approach. Tenants taking part in farming activities at the Community Farm of Lam Tin Estate.

68 民生所需 一應俱全 Meeting Daily Community Needs Domain, Yau Tong.

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71 Business Review 69 Encouraging market diversity The Hong Kong Housing Authority (HA) develops and maintains a variety of retail premises and community facilities across the territory that serve the day-to-day needs of public rental housing (PRH) residents and those in the neighbourhood. As at the end of March 2015, facilities of this type run by the HA included square metres of commercial and retail space, car parking spaces, square metres of factory premises, square metres of community, education and welfare facilities, and square metres of other space, used for miscellaneous purposes. Throughout the year, our focus continued to be on maintaining a flexible and diversified tenant mix that facilitates the sales of goods and services most appropriate to the needs of the local community. In devising the letting strategies for new shopping centres such as Shui Chuen O Plaza, Cheung Lung Lane and Hung Fuk Shopping Centre, we took great care in strategically planning the optimum trade mix and setting up a clear leasing priority. Our aim was always to maintain a good balance between the needs of residents and the necessity of ensuring business viability for shop tenants. Ancillary Facilities Block, Cheung Sha Wan Estate.

72 70 Meeting Daily Community Needs Ching Long Shopping Centre is leased under a viable trade and tenant mix. This strategy is well exemplified in our letting programme for Ching Long Shopping Centre, which was completed in early The trade and tenant mix for the shopping centre was developed to ensure that a wide range of commodities and services would be available for the local community. The vibrant shopping atmosphere was enhanced with our organisation of a lively grand opening ceremony in May 2014, which was followed by a series of festive promotional activities. To tackle the vacancies in our older shopping centres and retail outlets located in older estates, we enhanced our letting policies to encourage a more diverse and dynamic trade mix in these facilities. As a result, some brand new businesses were brought to Hoi Lai Shopping Centre, Yue Wan Estate, Kwai Shing West Estate and Siu Hong Shopping Centre during the year. Meanwhile, new eatery options were introduced to Ping Shek Estate (in premises converted from surplus car parking spaces) and to Lai Yiu Estate (in premises converted from vacant market stalls). Renovation and improvement works at On Kay Commercial Centre proceeded smoothly during the year. We matched the letting of premises there with the renovation schedule and in accordance with the trade zoning of the first floor. Letting for the service zone was completed satisfactorily. Elsewhere, the mega-shop at Lei On Court was subdivided and three different businesses were introduced to the new premises, giving local residents even more shopping choices. In Cheung Shan Estate, our enhanced letting strategies enabled us to quickly locate suitable tenants for the cooked food stalls, bringing local residents a wider range of dining options. Keeping our properties up to date We operate a five-year rolling programme under which we carry out regular asset improvement works to keep our commercial properties in excellent condition and ensure their business performance is maintained at a high level. This year under the programme, we completed improvement and conversion works to the retail and carparking facilities in Ping Shek Estate, bringing local residents more retail and community facilities. Meanwhile, in addition to the works at On Kay Commercial Centre, renovation of the retail facilities in Lung Poon Court and Kwai Shing West Estate progressed steadily.

73 Business Review 71 Enhancing shopping environments An EV charging facility in the Cheung Sha Wan Estate carpark. To support the Government s promotion of the wider use of electric vehicles (EVs), the HA is collaborating with power companies to install EV charging facilities in six of its carparks at Choi Tak, Kwai Chung, Shui Pin Wai, Tak Long and Yue Wan Estates, and Yau Lai Shopping Centre. The EV charging facilities have been installed in 22 hourly parking spaces. To encourage the use of EVs, the HA currently offers a maximum of two hours free parking for EVs during charging. This concession is subject to an annual review. In addition, we have provided standard EV charging facilities in the carparks of five new PRH developments Cheung Sha Wan, Kai Ching, Lower Ngau Tau Kok, Mei Tin and Tak Long Estates as well as in our largest commercial centre, Domain. About 200 parking spaces have been installed with EV charging facilities. We undertook various enhancements at Domain during the year. These included revamping the open kiosk area in the Small Retail Zone to create a larger shop space, enabling a popular trader to expand. The remaining kiosks, with greater business potential, were relocated to an area where they enjoy greater prominence. As a result of these adjustments, the commercial potential of the area was optimised and patronage rose substantially, with shoppers giving positive feedback about the changes. Also at Domain, we continued to link tailor-made promotion activities with significant events to sustain the venue s popularity. We frequently partnered with shop tenants in ways that improved the overall shopping ambience and helped them boost sales. Meanwhile, at other HA shopping centres, we carried out a good calendar of centrally-planned promotional activities and seasonal celebrations, which brought a carnival atmosphere to their environments during major festivals and special days. Throughout the year, we also periodically made the atriums of our shopping centres available for promoters selling various kinds of commodities, further expanding the choices available for shoppers. A festive Chinese New Year atmosphere at Domain.

74 竭誠用心 為民服務 Serving our Community from the Heart 房委會員工的 同樂農圃 Delightful Farm for HA staff.

75 / / %11 33% 5 15%

76 74 竭誠用心 為民服務 房委會展覧中心接待小學等不同團體參觀 凝聚鄰里 培訓員工以提升他們的技能 激勵他們精益求精 實是維持一支敬業樂業 積極進取的工作團隊不可 關愛共融的社區有賴周全的策劃和組織 2014/15 或缺的一環 房委會員工在2014/15年度平均接受 年度 房委會投放不少資源籌辦各類型活動 讓公屋 25.2小時培訓 年內我們舉辦的培訓包括與業務 居民聚首一堂 建立和諧友愛的社區 年內又定期 措施相關的專題課程 例如公共屋邨減廢 綠色 舉辦防火安全 家居安全 屋邨清潔及公眾衞生的 設計 全新資訊科技系統等 培訓形式多元化 包括 宣傳活動和運動 一年一度的 長者希望日 在2月 正規的教室授課 短期派任 導師計劃 實地參觀 舉行 參加人數為歷屆之冠 2 900多名義工到73個 和考察團 我們繼續加強房委會易學網的內容 公共屋邨探訪約1 100位長者住戶 並送上禮物 並改善網頁設計 提升吸引力 方便同事使用 一如往年 房委會主席張炳良教授也參與其中 關愛長者的工作 年內更上一層樓 我們到訪60個 屋邨 向邨內長者傳達健康生活的信息 而被識別為 容易跌倒的高危長者戶 更獲安排職業治療師及 義工上門跟進探訪 激勵員工提供優質服務 年內我們繼續把模範團隊的成功故事上載於 房委會易學網 以宣揚房委會的基本信念 同時 在易學網內增設平台 讓員工閱畢這些發人深省 的故事後抒發個人感受 一如往年 我們舉辦 工作融樂 有賴關愛 工作坊 向初級經理傳授 有關領導 激勵和協助員工發揮所長的基本技巧 房委會主席張炳良教授 左三 與眾嘉賓主持 長者希望日 啟動儀式

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78 76 Serving our Community from the Heart While building for the community embraces the construction of homes for those in need, there is much more other work undertaken by the Hong Kong Housing Authority (HA) that helps build communities, making them stronger and more harmonious. This chapter describes the work undertaken during the year by the HA in building closer ties with the wider community, in building links with Mainland and overseas partners, and especially in building a tight-knit, highly motivated body of staff. This information included application guides and sales brochures for downloading, along with virtual show flat videos. Potential home-buyers could visit this convenient one-stop location for all the HOS information they needed. We also use the website to spark interest in the environment and promote green living in PRH estates. For instance, we have developed an online platform on which the general public can search for information about some of the common species of trees to be found in our PRH estates. We keep both our tenants and the general public well informed about various aspects of our work through our monthly e-newsletter Housing Dimensions, and our bi-annual Estate Newsletter, specifically for our PRH tenants. The HA/HD Website provides much useful information on public housing. Building links with the public The Housing Authority / Housing Department (HA/HD) Website continued to be an important communication platform throughout the year, recording an average hit rate of 5 million a month in 2014/15. The website is one of the easiest and most convenient ways of accessing information for anyone who needs to know more about public housing. During the year, we expanded the website s usefulness by uploading an array of information about the sale of Home Ownership Scheme (HOS) flats. Keeping in touch with the media Another way by which we interact with the public, especially in announcing new policies and initiatives, is through communications with the media. During 2014/15, we issued 37 press releases, arranged 22 press briefings and interviews, handled media enquiries and dealt with 524 complaints referred to us by the media.

79 Business Review 77 Over volunteers joined the Volunteer for Seniors Day to visit elderly tenants of PRH estates. Welcoming corporate visitors To cater for visitors who wish to learn more about Hong Kong s unique public housing system, we regularly organise visits to some of our estates and related sites. During the year, we organised a total of 33 separate visits for groups and delegations; 17 of these (52%) were from a range of overseas countries, another 11 (33%) were Mainland delegations, and the other 5 (15%) were made up of local groups. Bringing PRH communities together Good community care requires meticulous planning and organisation. In 2014/15, the HA devoted a good deal of resources to arranging events that brought residents of its estates together in a spirit of harmony and community. Regular activities and campaigns organised during the year included events promoting fire safety, home safety, estate cleanliness and public hygiene. The annual Volunteer for Seniors Day took place in February with more participants than ever. Over volunteers made personal visits and took gifts to around elderly tenants across 73 PRH estates. As in last year, the Chairman of the HA, Professor Anthony Cheung Bing-leung, also took part. Meanwhile, our care for the elderly initiative went up a notch, with 60 estate-based roadshows organised throughout the year to disseminate healthy living messages among senior tenants. Occupational therapists and volunteers followed up with home visits to those tenants identified as having a high risk of falls. A Mainland delegation visiting Upper Ngau Tau Kok Estate.

80 78 Serving our Community from the Heart Quality service through staff empowerment During the year, we continued to publicise success stories about exemplary work teams to help promote the HA s core values, and followed this up by launching a new platform (available via the HA e-learning Portal) on which staff could share their thoughts after reading these inspiring stories. As last year, Care@Work workshops were organised for junior managers that delivered essential skills in leading, engaging and developing staff. Providing staff with training opportunities that enhance their skills and motivate them to raise their performance is one key to maintaining a happy, highly motivated workforce. On average, HA staff received a total of 25.2 hours of training in 2014/15. Some of the training programmes we organised during the year were in support of specific business initiatives, such as the programmes relating to waste reduction in public housing estates, green design, and new IT systems. In addition, we offered a diverse range of learning opportunities that included formal classroom training, attachment programmes, mentoring programmes, site visits and study tours. We also continued enhancing the content of the HA e-learning Portal, while also making it more attractive and user-friendly. Keeping staff safe and healthy Our ongoing Employee Wellness Programme continued to provide staff with information and support on matters relating to their physical, emotional, social and occupational health. The programme included seminars on new health topics, such as dementia, handling adversity, hypertension, and colorectal cancer; while a new series of stress management seminars was designed and held to help staff deal with pressure. The Health Portal was revamped in May 2014 to facilitate staff access to a full spectrum of health information. We continued running occupational safety and health (OSH) training courses and seminars during the year, to keep staff safety awareness high and reinforce our valued safety culture. We also updated our dedicated OSH website on the HA intranet by adding the latest OSH guidelines, health tips and publications from the Occupational Safety and Health Council and the Labour Department. In 2014, we ran a total of 290 OSH training courses and seminars, attended by over staff members. Topics included construction site safety, arboriculture safety, safety awareness, first aid, stress and crisis management, working in confined spaces, using display screen equipment, and handling potentially violent customers. We also ran an annual Departmental Office Safety Inspection Exercise to identify and remove potential hazards in the office environment. A seminar on first aid for staff.

81 Business Review 79 The Director of Housing, Mr Stanley Ying (centre), with the HeBROS project team at the launching ceremony. New IT initiatives Over the year, we continued to implement the recommendations in the IT Strategy Study completed in In December 2014, we successfully rolled out the New HOS system, designed to support the pre-sales and sales operations relating to HOS flats. This system streamlines the operations that users perform by leveraging document imaging and a rule-based process engine. The system uses scanned images and a database matching the application vetting rules in a way that enables frontline users to process HOS applications throughout the sales cycle more effectively and efficiently than in the past. A new system called Housing Electronic Building Records Online System (HeBROS) was launched during the year. This system represents the HA s first internet shop, providing one-stop inspection and copying services for building plans and documents to the public and other Government users. HeBROS has transformed the existing business mode of over-the-counter sales of building records into an effective e-channel. The implementation involved the adoption of digital maps and the addition of a shopping cart function and an electronic payment gateway, among other enhancements. The user-friendly HeBROS website enables building records to be retrieved efficiently by using map navigation and a tailored search engine into which estate names, block names and street names can be entered. Its efficient viewing and copying services make retrieval of building records simpler and easier than ever.

82 80 Serving our Community from the Heart 2014/15 Industrial Awards and Community Recognitions Award / Winning Project Awarding Organisation Development and Construction 2014 Asia Pacific Federation of Project Management, Project Management Achievement Awards 2014 Winner (Project of the Year) Public Rental Housing Development at Kwai Shing Circuit Winner (Construction / Engineering) Public Rental Housing Development at Kwai Shing Circuit Commendation (Research) Procuring for Innovations with a Three-envelope System FuturArc 2014 FuturArc Green Leadership Award 2014 Certificate of Recognition Kai Ching Estate 2014 Chartered Institute of Building, International Outstanding Achievement Awards 2014 Highly Commended Procurement and Supply Chain th Pacific Association of Quantity Surveyors Congress 2014 Best BIM Paper Award BIM for QS Why and How? 2014 Quality Building Award 2014 Grand Award Winner (Hong Kong Residential (Multiple Buildings)) Yau Lai Estate Phase 5 Asia Pacific Federation of Project Management BCI Asia Construction Information Pte Ltd Chartered Institute of Building Pacific Association of Quantity Surveyors Hong Kong Institution of Engineers, Hong Kong Construction Association, Hong Kong Institute of Architects, Hong Kong Institute of Construction Managers, Hong Kong Institute of Housing, Hong Kong Institute of Surveyors, Hong Kong Quality Assurance Agency, Hong Kong Chapter of International Facility Management Association, Real Estate Developers Association of Hong Kong

83 Business Review 81 Award / Winning Project Hong Kong Green Building Council, Green Building Award 2014 Merit Award (New Buildings (Completed Buildings)) Kai Ching Estate Grand Award (New Buildings (Buildings under Construction)) Redevelopment of Ex-Yuen Long Estate Merit Award (New Buildings (Buildings under Construction)) Public Rental Housing Development at Tung Chung Area 56 Merit Award (Existing Buildings Buildings Projects under Planning / Design) Conversion of Chai Wan Factory Estate to Public Rental Housing Merit Award (Research & Planning) Driving Innovations for Green Infrastructure Components Merit Award (Research & Planning) Research and Development of Acoustic Balcony for Wing Cheong Estate Hong Kong Institution of Engineers, Structural Excellence Award 2014 Merit Redevelopment of Lower Ngau Tau Kok Estate Phase 1 Merit Yau Tong Estate Phase 4 (Domain) 2014 Hong Kong Institute of Project Management, Project Management Achievement Award 2014 Winner (Project of the Year) Public Rental Housing Development at Kwai Shing Circuit Winner (Construction / Engineering) Public Rental Housing Development at Kwai Shing Circuit Development Bureau, Considerate Contractors Site Awards Merit Public Rental Housing Development at Kwai Shing Circuit Awarding Organisation Hong Kong Green Building Council Hong Kong Institution of Engineers Hong Kong Institute of Project Management Development Bureau

84 82 Serving our Community from the Heart Award / Winning Project 2014 Hong Kong Institute of Landscape Architects Design Awards 2014 Merit (Landscape Research) Zero Irrigation Planting System 2014 Civil 3D / GIS / Revit Autodesk Hong Kong BIM Awards 2014 Winner (Bridging the Gaps with our Core Values) Successful Transformation of Revit Model to Enable Civil 3D / GIS / Revit Integration and Lighting Simulation & Rendering 2014 BIMer BIMer BIM BBIM DDiaLUX Hong Kong Construction Industry Council, BIM Excellence Awards 2014 BIMer of the Year Young BIMer of the Year Construction Innovator by BIM BBIMST / ITsD / LSU team DDiaLUX team QQS team Awarding Organisation Hong Kong Institute of Landscape Architects Autodesk Hong Kong Construction Industry Council

85 Business Review 83 Award / Winning Project Awarding Organisation Estate Management 2014 Excellence in Facility Management Award (EFMA) 2014 Excellence in Facility Management Award (Public Rental Housing) Sun Chui Estate Excellence in Facility Management Award (Retail) Domain Certificate of Merit (Public Rental Housing) Tsz Ching Estate Hong Kong Awards for Environmental Excellence Property Management Sector: Bronze Award Hong Kong Housing Authority Lam Tin Estate 2015 Hong Kong Flower Show 2015 Grand Award for Design Excellence (Landscape Display) Hong Kong Quality Assurance Agency Carbon Reduction Label The Lift Modernisation Programme of Fu Shan Estate Outstanding Organisation with Comprehensive Management Systems Award 2014 Quality Property & Facility Management Award (QPFMA) 2014 Residential Category Tenants Purchase Scheme and Public Rental Housing Merit Winner Sun Chui Estate 2014 Hong Kong Green Building Council, Green Building Award 2014 Finalist (Existing Buildings Building Projects under Planning / Design) Caring for People, Caring for Environment A Sustainable Approach for Kwai Shing West Estate Improvement Hong Kong Institute of Facility Management Environmental Campaign Committee, Environmental Protection Department, Main Chambers of Commerce in Hong Kong Leisure and Cultural Services Department Hong Kong Quality Assurance Agency Hong Kong Quality Assurance Agency Hong Kong Institute of Surveyors Hong Kong Green Building Council

86 84 Serving our Community from the Heart Award, Label / Winning Project Awarding Organisation Corporate 2015 ARC Awards Silver Award (Non-profit Organisation: Housing) The Hong Kong Housing Authority Annual Report 2013/ Astrid Awards Honors (Excellent in Design) The Hong Kong Housing Authority Annual Report 2013/ /15 5 Caring Organisation 2014/15 5 Plus Consecutive Years Caring Organisation Logo Housing Department Hong Kong Awards for Environmental Excellence Class of Excellence Wastewi$e Label Top 3 Organisations Achieving Cumulatively the Most Number of Goals in Wastewi$e Label 2014 Hong Kong Green Awards 2014 Corporate Green Governance Award Grand Award Corporate Green Governance Award Corporate Leadership Green Management Award (Corporate) Platinum Green Purchasewi$e Award (Corporation) Platinum MerComm, Inc MerComm, Inc Hong Kong Council of Social Service Environmental Campaign Committee Green Council

87 FINANCIAL REVIEW

88 / / / / / (60) (4) (28) , , , ,

89 ,375 (35) 2, / /15 5.3% 2014/ % 5.0% 10.0% 12.5% 17.5% 100.0% 3.

90 88 Supporting the vision and mission of the Hong Kong Housing Authority (HA), the delivery of quality financial management through a best practice approach remained our key focus in 2014/15. We continued to explore opportunities to improve and strengthen our financial and risk-management processes to provide maximum financial and business value in all our activities. The HA is financially autonomous. Our massive public housing programmes are sustained through internally generated funds. Our financial resources are prudently managed for smooth operation of our capital programmes, operational services and business initiatives. The 2014/15 Financial Statements The HA s Financial Statements have been prepared in accordance with accounting policies approved by the HA and the 1988 Financial Arrangements with the Government, as amended by the 1994 Supplemental Agreement. A full set of the Financial Statements for 2014/15 is enclosed together with this Annual Report in a shared jacket. Additionally, summaries of the HA s operating results and capital expenditure for the past five years are depicted in Appendices 9 and 10 of this Annual Report respectively. Financial Highlights The consolidated result for the year is summarised as follows: $M 1. Consolidated Operating Account 3,339 Surplus 2. Funds Management Account 3,512 Surplus 3. Agency Account Surplus 15 Surplus for the year 6, Consolidated Operating Account The Consolidated Operating Account summarises the operating results for Rental Housing, Commercial and Home Ownership Assistance activities. It shows an overall operating surplus of $3,339 million for 2014/15 after taking into account a net special income of $26 million. Rental Housing Operations incurred a deficit of $28 million during 2014/15, analysed over the following types of housing: Operating Surplus / (Deficit) $M Rental Housing 36 (excluding Interim Housing) Interim Housing (60) Rent Allowance for the Elderly (4) (28) Commercial Operations generated a surplus of $1,043 million before charging exceptional items of $43 million, analysed over the following types of facilities: Operating Surplus $M Commercial Complexes 537 Car Parks 202 Factories 55 Welfare Premises 249 1,043 The exceptional items of $43 million represent demolition and clearance costs, and expenditure incurred on Government Infrastructure and Community facilities funded by the HA.

91 Financial Review 89 Home Ownership Assistance Operations generated a surplus of $2,330 million before including an exceptional item of $11 million, analysed over the following ownership schemes: Operating Surplus / (Deficit) $M Home Ownership Scheme (HOS) 677 Private Sector Participation Scheme (PSPS) 313 Tenants Purchase Scheme (TPS) 1,375 Home Purchase Loan Scheme (HPLS) and Home Assistance Loan Scheme (HALS) (35) 2,330 The exceptional item of $11 million represents downward adjustments of future interest liability on the outstanding balance of the HPLS loan portfolio sold to the Hong Kong Mortgage Corporation Limited after related interest payment of $10 million made in the year. The Finance Committee, with the assistance of its Funds Management Sub-committee, reviews the HA s investment strategy and position from time to time. The Funds Management Sub-committee also advises on the selection of fund managers and monitors their performance, while ongoing monitoring of day-to-day operations is conducted by the Housing Department. An annual health check on the HA s Strategic Asset Allocation, taking into account the latest financial market situation and risks, was conducted in 2014/15 with the assistance of an independent investment consultant and the prevailing Strategic Asset Allocation was maintained as summarised below: Principal protection placements with the Exchange Fund around 55.0% HKD / USD deposits and bonds 5.0% RMB deposits and bonds 10.0% Global bonds 12.5% Equities 17.5% 100.0% 2. Funds Management Account Income and expenditure relating to the management of the HA s funds available for investment are included in the Funds Management Account, which shows a surplus of $3,512 million for 2014/15. As at 31 March 2015, the HA s funds available for investment stood at $66,349 million. For 2014/15, the overall return (gross) on the HA s funds was 5.3%. 3. Agency Account The Agency Account shows the operating results for agency functions undertaken on behalf of the Government, for agency management services for completed HOS domestic courts and the common areas of the estates with properties divested, and for the supervision of government reimbursable projects. The HA s investment strategy is determined by the HA s Finance Committee with reference to the independent investment consultant s findings and recommendations. The aim of the HA s investment strategy is to ensure that there is sufficient liquidity to meet the operational need of the HA, and to put the rest of the HA s funds into longer-term investments in a prudent and diversified manner to enhance long term returns.

92 90 The Hong Kong Housing Authority and its Committees 2014/15 The Hong Kong Housing Authority Members Chairman, GBS, JP Professor the Honourable Anthony CHEUNG Bing-leung, GBS, JP (Secretary for Transport and Housing) Vice-chairman, JP Mr Stanley YING Yiu-hong, JP (Director of Housing) Members, BBS, JP Ms Angela LEE Wai-yin, BBS, JP, JP Professor Raymond SO Wai-man, JP, JP Mr Michael CHOI Ngai-min, JP, SBS, JP The Honourable Vincent FANG Kang, SBS, JP, GBS, JP The Honourable IP Kwok-him, GBS, JP, SC The Honourable Alan LEONG Kah-kit, SC, SBS The Honourable WONG Kwok-kin, SBS, BBS Mr Albert AU Siu-cheung, BBS, BBS, JP Mr Leo KUNG Lin-cheng, BBS, JP Ms Julia LAU Man-kwan Mr WONG Sing-chi Professor Edwin CHAN Hon-wan, JP Mr LEE Ping-kuen, JP Mr Winfield WONG Wing-cheung, BBS Miss Anita FUNG Yuen-mei, BBS, JP Ms Virginia CHOI Wai-kam, JP, MH Mr Barrie HO Chow-lai, MH, JP Ms Tennessy HUI Mei-sheung, JP, JP Professor Bernard Vincent LIM Wan-fung, JP, JP Dr LAU Kwok-yu, JP, SBS, JP Mr Stanley WONG Yuen-fai, SBS, JP, JP Ms Serena LAU Sze-wan, JP, BBS, JP Mr WAN Man-yee, BBS, JP Mr CHUA Hoi-wai Ms SO Ching, JP Ms Iris TAM Siu-ying, JP 2 Permanent Secretary for Financial Services and the Treasury (Treasury) (with Deputy Secretary for Financial Services and the Treasury (Treasury) (2) or Principal Assistant Secretary for Financial Services and the Treasury (Treasury) (Management Accounting) as her alternate) Director of Lands (with Deputy Director of Lands (General) as her alternate)

93 91, GBS, JP Professor the Honourable Anthony CHEUNG Bing-leung, GBS, JP (Chairman) (Secretary for Transport and Housing) Professor Anthony CHEUNG Bing-leung was appointed Secretary for Transport and Housing on 1 July Before assuming this post, Professor Cheung was the President of The Hong Kong Institute of Education. As the Secretary for Transport and Housing, Professor Cheung is the Chairman of the Hong Kong Housing Authority, Hong Kong Maritime Industry Council, Hong Kong Port Development Council, Hong Kong Logistics Development Council and Aviation Development Advisory Committee. He is also board member of MTR Corporation Limited; Kowloon-Canton Railway Corporation; Airport Authority Hong Kong and Hong Kong Mortgage Corporation, as well as member of the Council for Sustainable Development and Economic Development Commission. Professor Cheung received his Bachelor s degree in Social Sciences from The University of Hong Kong, a Master s degree in Public Sector Management from the University of Aston, UK, and PhD in Government from the London School of Economics and Political Science, the University of London, UK. Before joining the Government, Professor Cheung held a number of public service positions including non-official member of the Executive Council and the Chairman of the Consumer Council.

94 92, JP Mr Stanley YING Yiu-hong, JP (Vice-Chairman) (Director of Housing) Mr Stanley Ying Yiu-hong joined the Government of Hong Kong in 1983 as an Administrative Officer after graduating from The University of Hong Kong. Mr Ying has since served in various bureaux and departments, including the former Education and Manpower Branch, the former Councils and Administration Branch, the former City and New Territories Administration, the former General Duties Branch, the former Constitutional Affairs Branch, the former Civil Service Branch, the former Chief Secretary s Office, the former Trade Department, the former Education Department, and the former Treasury Bureau (later renamed Financial Services and the Treasury Bureau). He was Permanent Secretary for Security from October 2003 to October 2007 and Permanent Secretary for Financial Services and the Treasury (Treasury) from November 2007 to July Mr Ying has been on secondment to the Competition Commission as Secretary-General from June 2013 to March In April 2014, he assumed his current posting as Permanent Secretary for Transport and Housing (Housing). He is concurrently the Director of Housing.

95 The Hong Kong Housing Authority and its Committees 93, BBS, JP Ms Angela LEE Wai-yin, BBS, JP Who s Who of the Law The Asia Pacific Legal 500 AsiaLaw Leading Lawyers Survey Ms Angela LEE Wai-yin is the first female international partner of the Hong Kong office of Baker & McKenzie. She was the Chairman of the firm s global real estate business and has headed the Property Practice Group of the firm s Hong Kong and China offices for many years. She is also a China Appointed Attesting Officer and a Council Member of the Hong Kong Law Society. Ms Lee has been repeatedly named as a leading property lawyer of Hong Kong by many international publications, including Who s Who of the Law, The Asia Pacific Legal 500 and AsiaLaw Leading Lawyers Survey. Since the beginning of 2012, Ms Lee has stepped down from the partnership of the law firm while keeping the consultant s title. She now devotes her time in running JaneClare Group, a family business. In terms of community service and public office, in addition to her participation in various charitable organisations, Ms Lee is a member of the Hong Kong Housing Authority, the Law Reform Commission and the Executive Committee of the Hong Kong Catholic Marriage Advisory Council. She was appointed as a Justice of the Peace by the Chief Executive in 2003 and awarded a Bronze Bauhinia Star by the HKSAR Government in 2007., JP Professor Raymond SO Wai-man, JP Professor Raymond SO Wai-man is the Dean of School of Business and a professor of Finance at the Hang Seng Management College. Besides teaching and conducting research in the university, Professor So contributes to the society through serving in the public service. He is currently the Chairman of the Energy Advisory Committee, and a member of the Solicitors Disciplinary Tribunal Panel, and the Small and Medium Enterprises Committee. He is now the Chairman of Finance Committee and Funds Management Sub-committee of the Hong Kong Housing Authority, and a member of the Hong Kong Housing Authority and its Strategic Planning Committee.

96 94, JP Mr Michael CHOI Ngai-min, JP Mr Michael CHOI Ngai-min was born and educated in Hong Kong. He graduated from the Business Management Department of the Hong Kong Baptist College and later obtained a Master s Degree in Business Administration from the University of East Asia, Macau. Mr Choi is the Director of Henderson (China) Investment Company Limited. He has been in the real estate industry for 35 years with extensive knowledge and experience in the real estate markets in Hong Kong and mainland China. Currently, he is the Vice-president of the Hong Kong Real Property Federation, Vice-president of the Hong Kong Institute of Real Estate Administrators, a member of the Advisory Committee of the School of Business of the Hong Kong Baptist University, a member of the Advisory Board on Business Studies at the Lingnan University and an Advisor to the Business Management Society of the Hong Kong Baptist University. Mr Choi was a member of the Long Term Housing Strategy Steering Committee ( ), the former President of the Society of Hong Kong Real Estate Agents ( ), a member of the Estate Agents Authority ( ), a member of the 8th Committee of the ALL-China Youth Federation ( ), a member of the Infrastructure Development Advisory Committee of the Hong Kong Trade Development Council ( ), a member of the Hong Kong Housing Authority ( ), the Chairman of the Subsidised Housing Committee of the Hong Kong Housing Authority ( ) and a member of the Admission, Budgets and Allocations Committee of the Community Chest ( )., SBS, JP The Honourable Vincent FANG Kang, SBS, JP Mr Vincent FANG Kang is a Legislative Councillor representing the wholesale and retail functional constituency of the HKSAR. He is a member of the Hong Kong Housing Authority and the Commission on Strategic Development. Graduated from the North Carolina State University, USA, with a Master of Science degree in Textiles Engineering, Mr Fang has been engaging in the manufacturing and retail business of textile products and clothing, and taking an active part in lifting the levels of the local retail and fashion industries.

97 The Hong Kong Housing Authority and its Committees 95, GBS, JP The Honourable IP Kwok-him, GBS, JP Mr IP Kwok-him is a deputy of the HKSAR to the 12th National People s Congress of the People s Republic of China, Legislative Councillor (Functional Constituency of District Council), District Councillor (Kwun Lung) of the Central and Western District Council and Chairman of the Legislative Council Panel on Security. He is a Non-executive Director of the Urban Renewal Authority Board, Chairman of Committee on Members Interest, Legislative Council, and a Non-executive Director of the Mandatory Provident Fund Schemes Authority Board. Mr Ip is also the Deputy Chairman of Hon Wah Educational Organisation, the Convener of the Legislative Council Caucus of the Democratic Alliance for the Betterment and Progress of Hong Kong, the Honourable Advisor of the Association of Hong Kong Island Limited, and an Advisor to Tun Sin Tan Limited., SC The Honourable Alan LEONG Kah-kit, SC Mr Alan LEONG Kah-kit obtained his LLB from The University of Hong Kong in 1982 and LLM from the University of Cambridge in He was admitted as a barrister in Hong Kong in In 1998, he was called to the Inner Bar, which was the first appointment of Senior Counsel after the establishment of the HKSAR. Mr Leong was the former Chairman of the Hong Kong Bar Association. He is currently Legislative Councillor (Kowloon East Geographical Constituency).

98 96, SBS The Honourable WONG Kwok-kin, SBS Mr WONG Kwok-kin is a member of the Legislative Council (Kowloon East), the Vice-president of the Hong Kong Federation of Trade Unions, and the Convenor of Logistics and Transport Industry Committee of the Hong Kong Federation of Trade Unions. He is also a member of the Security and Guarding Services Industry Authority. Mr Wong was an employee representative of the Labour Advisory Board, a panelist of the Economic Summit on China s 11th Five-Year Plan and the Development of Hong Kong, a member of the Central Policy Unit Panel on Social Cohesion and the Maritime Services Training Board of the Vocational Training Council., BBS Mr Albert AU Siu-cheung, BBS 33 Mr Albert AU Siu-cheung is the Chairman of BDO Limited. He has over 33 years of experience in the accountancy profession, and is a Fellow of the Hong Kong Institute of Certified Public Accountants, a member of the Canadian Institute of Chartered Accountants and the Society of Chinese Accountants and Auditors. Mr Au is the Chairman of the Corruption Prevention Advisory Committee and a member of the Advisory Committee on Corruption of the Independent Commission Against Corruption. He also serves as a member of the Hong Kong Productivity Council., BBS, JP Mr Leo KUNG Lin-cheng, BBS, JP Mr Leo KUNG Lin-cheng is the Executive Vice-president of Bangkok Bank Public Co. Ltd. Currently, Mr Kung is the Deputy Chairman of the Board of the Ocean Park Corporation, Vice-chairman of the Belgium-Luxembourg Chamber of Commerce in Hong Kong and a board member of West Kowloon Cultural District Authority.

99 The Hong Kong Housing Authority and its Committees 97 Ms Julia LAU Man-kwan Ms Julia LAU Man-kwan is a registered architect in Hong Kong, and holds a Bachelor of Architecture degree from the University of Oregon, USA and a Master of Arts degree in Transportation Policy and Planning from the University of Hong Kong. She has 25 years of experience in the real estate business. She founded her own practice in Apart from being a member of the Hong Kong Housing Authority and its Tender Committee and Commercial Properties Committee, Ms Lau also serves on the Town Planning Board, the Appeal Tribunal Panel (Building), the Hong Kong Housing Society, and the Corruption Prevention Advisory Committee of the Independent Commission Against Corruption. She is currently a Council member of the Academy for Performing Arts and Hong Kong St. John Ambulance. On the professional front, Ms Lau is the Vice Chair of Hong Kong Architecture Centre and a Council member of the Hong Kong Institute of Architects and the Professional Green Building Council. Mr WONG Sing-chi AWTC (LO & LAM) Consultancies Ltd Mr WONG Sing-chi was a Legislative Councillor (New Territories East), North District Councillor, Regional Council Member, the Life Education Superintendent of the Centre for Restoration of Human Relationships and supervisor or executive director of many social service organisations. Mr Wong is currently a certified trainer of the International Institute for Restorative Practice, a Service Director of the Family Network Development Centre and a Senior Consultant of the AWTC (LO & LAM) Consultancies Ltd. Mr Wong has a profound understanding of the current social situation.

100 98 Professor Edwin CHAN Hon-wan Professor Edwin CHAN Hon-wan is a professor and Associate Head in the Department of Building and Real Estate at The Hong Kong Polytechnic University. He is currently the Deputy Chairman of the Home Purchase Allowance Appeals Committee Panel, a co-opted member of the Supporting Services Development Committee and the Capital Works Sub-committee of the Hospital Authority. Professor Chan is a member of the Hong Kong Housing Authority and its Subsidised Housing Committee., JP Mr LEE Ping-kuen, JP Mr LEE Ping-kuen is the Technical Director of an engineering consultancy firm. He is a registered professional engineer specialising in civil, environmental and structural engineering. Mr Lee was a member of the Commission on Strategic Development and a member of the Central Policy Unit of the HKSAR Government. Currently he is a member of the Hong Kong Housing Authority and its Building Committee. Mr Winfield WONG Wing-cheung Mr Winfield WONG Wing-cheung is a practising solicitor with Philip K H Wong, Kennedy Y H Wong & Co. He was the Chairman of the Appeal Tribunal Panel (Buildings) from 2006 to 2009, and a member of the Solicitors Disciplinary Tribunal Panel from 1999 to Currently, he is a member of the Appeal Board on Public Meetings and Processions, the Chairman of the Audit Sub-committee, and a member of the Finance Committee and the Strategic Planning Committee under the Hong Kong Housing Authority.

101 The Hong Kong Housing Authority and its Committees 99, BBS Miss Anita FUNG Yuen-mei, BBS Miss Anita FUNG Yuen-mei was the former Chief Executive Officer, Hong Kong, for The Hongkong and Shanghai Banking Corporation Limited (HSBC). She joined HSBC Treasury and Capital Markets as Head of Hong Kong Dollar Bond Markets in 1996 and held a number of key posts over the years. She was appointed as Head of Trading for Asia-Pacific in 2001, Treasurer and Head of Global Markets, Asia-Pacific, in 2005 and Group General Manager of HSBC Group in She became Head of Global Banking and Markets, Asia-Pacific, in 2010 before taking up the role of Chief Executive Officer, Hong Kong, in September Through her various positions, Miss Fung has actively promoted the development of Hong Kong s financial landscape as well as that of other regional markets. With her extensive experience in financial markets, she plays a key role in supporting the Renminbi (RMB) internationalisation and the development of Hong Kong as the leading offshore RMB business centre. Miss Fung was awarded the Bronze Bauhinia Star in 2013 for her valuable contributions to the development of the banking industry in Hong Kong. Miss Fung is a Member of the Financial Infrastructure Sub-Committee of the Exchange Fund Advisory Committee (EFAC) of the Hong Kong Monetary Authority (HKMA), Chairperson of the Financial Services Advisory Committee and the Steering Committee of the Asian Financial Forum of the Hong Kong Trade Development Council. She is also a Board Member of the Airport Authority Hong Kong, a Non-official Member of the Hong Kong Housing Authority and a Council Member of the Hong Kong University of Science and Technology. Previously, Miss Fung held the positions of Chairman and Director of HSBC Global Asset Management (Hong Kong) Limited, Non-Executive Director of HSBC Bank (China) Company Limited, Non-Executive Director of Hang Seng Bank Limited and Non-Executive Director of Bank of Communications Co., Ltd. She was also a Member of the Banking Advisory Committee and the EFAC Currency Board Sub-Committee of the HKMA, a Member of the Council of the Treasury Markets Association, and Chairman of the Hong Kong Association of Banks. A graduate of The University of Hong Kong with a major in Finance, Miss Fung received a Master of Applied Finance degree from the Macquarie University in Sydney.

102 100, JP Ms Virginia CHOI Wai-kam, JP 30 Ms Virginia CHOI Wai-kam is the Managing Consultant and Country Manager of an international HR consultancy firm, with experience in management consultancy and training for over 30 years. Ms Choi has been actively participating in social services. She is currently a member of the Council and the Chairman of the Human Resources Committee of the Open University of Hong Kong, a member of the Public Service Commission and the Legal Aid Services Council. Ms Choi is also a member of the Hong Kong Housing Authority and its Finance Committee and Audit Sub-committee., MH Mr Barrie HO Chow-lai, MH

103 The Hong Kong Housing Authority and its Committees 101 Mr Barrie HO Chow-lai, Founder and Director of BARRIE HO Architecture Interiors Ltd, obtained his Master of Architecture with distinction in 1996 and Bachelor of Arts (Architectural Studies) with first honour in 1993 from The University of Hong Kong. He is frequently described by the media as one of the most influential architectural designers of his generation practising in Asia today. Mr Ho is one of the winners of the prestigious HKIA Cross-Strait Architectural Award 2015 & 2013, Asia Pacific Property Awards (Architectural Category) 2015, 2014 & 2013, the HKSAR Quality Building Awards 2012 (Finalist) and 2010 (Merit Award), and Dubai Cityscape Architectural Awards He has received over 120 significant international design awards from Dubai, USA, United Kingdom, Shanghai, Beijing, Taiwan, Japan, Korea, the Asia Pacific and Hong Kong. Mr Ho was awarded the Order of the Medal of Honour by the HKSAR Government in 2011; and other awards and achievements he has received and obtained include: Outstanding Achievement Award 2014, International Design & Art Achievement Award 2013 from Beijing, Taiwan Top Ten Designers Award 2011, Hantec Wealth Creation Award 2010, Outstanding Innovative Chinese Entrepreneur 2009, Vocational Training Council Honorary Fellow 2008, 40 Under 40 Award 2007 organised by Perspective Magazine that recognises young design talents in the Greater China region, Ten Outstanding Young Persons Award 2005 and Ten Outstanding Designer Award Mr Ho is the founder and Chairman of the Hong Kong Architectural Design Union, a member of the Advisory Board of the Hong Kong Design Institute under the Vocational Training Council s Hong Kong Institute of Vocational Education, an executive committee member of the Association of Architectural Practices ( ) and a founding member of the Hong Kong Professional and Senior Executive Association. He is also a member of the Old Wan Chai Revitalisation Initiatives Special Committee of the Urban Renewal Authority ( )., JP Ms Tennessy HUI Mei-sheung, JP Ms Tennessy HUI Mei-sheung is a solicitor practising in Hong Kong, a member of the Hong Kong Housing Authority, Country and Marine Parks Board and Ethics Committee of Chinese Medicine Council of Hong Kong. Ms Hui is also the Chairman of the Fisherman Claims Appeal Board (Trawl Ban). Ms Hui is an Honorary Legal Consultant of the Hong Kong Federation of Women and a member of the School Management Committee of Hennessy Road Government Primary PM School.

104 102, JP Professor Bernard Vincent LIM Wan-fung, JP AD+RG Professor Bernard Vincent LIM is an Honorary Adjunct Professor of the School of Architecture of The Chinese University of Hong Kong and Principal, AD+RG Architecture Design and Research Group Ltd. For years he has been a Council Member and past President of the Hong Kong Institute of Architects, contributing particularly in new initiatives for community development and local affairs. He is the founding President of the Hong Kong Institute of Urban Design. National Member of Chinese People s Political Consultative Conference. He has established professional specialisation / research in the areas of Large-scale Master Planning / Urban Design, Educational, Healthcare and Institutional Buildings, Sustainable / Energy Efficiency Designs, and Community Participatory Planning and Workshops. Professor Lim is a member of the Hong Kong Housing Authority, the Chairman of the Building Committee and a member of Subsidised Housing Committee and Strategic Planning Committee., JP Dr LAU Kwok-yu, JP

105 The Hong Kong Housing Authority and its Committees 103 Dr LAU Kwok-yu is an associate professor in the Department of Public Policy at the City University of Hong Kong. The areas of his teaching and research are housing policy, housing management, social policy and administration. He is also an Honorary Fellow of the Hong Kong Institute of Housing and a Registered Social Worker. Dr Lau has extensive experience in public service. He served on various committees of the Hong Kong Housing Authority, and was a member of the Housing Bureau s Long Term Housing Strategy Review Steering Group and the Urban Renewal Authority s Land, Rehousing and Compensation Committee. He was also a co-opted member of the Housing Affairs Committee of the Kwai Tsing District Council, and the Sub-committee on Property Management Practitioners under the Advisory Committee on the Regulation of the Property Management Industry of the Home Affairs Department. Dr Lau is currently a co-opted member of the Hong Kong Institute of Housing s Professional Practice Committee, the Urban Renewal Authority s Review Committee, and the Working Group on Private Premises and Urban Revitalisation of the Sham Shui Po District Council. In addition, he is a member of the Supervisory Board of the Hong Kong Housing Society, the Hong Kong Housing Authority and its Building Committee, an Independent Manager of the Incorporated Management Committee of Lok Wah Catholic Primary School, and an advisor to a number of housing residents organisations., SBS, JP Mr Stanley WONG Yuen-fai, SBS, JP Mr Stanley WONG Yuen-fai, aged 58, was born in Hong Kong. Mr Wong holds a Master s Degree in Applied Finance from the Macquarie University, Australia, and is a fellow member of the Hong Kong Institute of Bankers and an associate member of the Central Policy Unit. Mr Wong is the Vice-chairman of the Hong Kong Town Planning Board, Non-executive Director of Urban Renewal Authority, a member of the Hong Kong Housing Society, the Chairman of the Hong Kong Dance Company, a member of the Standing Committee on Directorate Salaries and Conditions of Service and the Chairman of the History Museum Advisory Panel. On the environmental aspect, Mr Wong is an appointed member of the Energy Advisory Committee and the Advisory Council on the Environment. Mr Wong started his banking career, which spans over 40 years, in 1974 with Standard Chartered Bank. He became the treasurer of Standard Chartered Bank in 1991 and was further promoted in 1995 to the position of Regional Treasurer of North East Asia and eventually the Chief Executive Officer of Standard Chartered Bank s China operations from 2001 to He joined Industrial and Commercial Bank of China (Asia) Limited as the Executive Director and the Deputy General Manager in July 2004 and retired in August 2011.

106 104, JP Ms Serena LAU Sze-wan, JP Ms Serena LAU Sze-wan, a Registered Professional Surveyor (General Practice), is the Managing Director of RHL International Group. She has extensive experience in asset valuation and real estate consultancy services. Ms Lau holds a Bachelor of Applied Science degree in Land Economics and a Master of Business Administration degree. She is a Fellow of the Hong Kong Institute of Surveyors. Currently, Ms Lau serves as a member of the Advisory Committee on Admission of Quality Migrants and Professionals, the Land and Development Advisory Committee, the Hong Kong Housing Authority and its Building Committee. She is also a director of the Board of the Urban Renewal Fund. Ms Lau is a former president of the Hong Kong Institute of Surveyors, and a member of the Executive Committee of the Hong Kong Housing Society, the Advisory Council for the Department of Real Estate and Construction of The University of Hong Kong s Faculty of Architecture, and the Architectural, Surveying and Planning Subsector of the Election Committee of the HKSAR Government., BBS, JP Mr WAN Man-yee, BBS, JP

107 The Hong Kong Housing Authority and its Committees 105 Mr WAN Man-yee, a Registered Professional Surveyor (General Practice), is Fellow Member of both the Hong Kong Institute of Surveyors and the Royal Institution of Chartered Surveyors. He worked for the Hong Kong Government for 10 years ( ) in land administration, leaving the civil service as a Senior Estate Surveyor. He then worked as a property manager for 17 years ( ) in a public listed property group before starting his own professional practice in Whilst serving in the property group, he was executive director of four public listed companies. At his professional practice, his area of work includes development planning, land application and project management. He was a member of the Long Term Housing Strategy Review Steering Group ( ), the Hong Kong Housing Authority ( ), the Elderly Commission ( ) and the Management Board of the Kowloon-Canton Railway Corporation ( ), as well as a panel member of the Municipal Services Appeals Board ( ) and the Appeal Board on Closure Orders (Immediate Health Hazard) ( ). He served as a member of the Long Term Housing Strategy Steering Committee 2012 to He was appointed as a member of the West Kowloon Cultural District Authority since October Mr Wan actively participates in other community services. Currently, he is the Vice President of Hong Kong Federation of Youth Groups, the Honorary President of Youth Outreach, Honorary Advisor of the Hong Kong Anti-Cancer Society, member of the School Boards of Chi Lin Buddhist Secondary School and HKICC Lee Shau Kee School of Creativity. Mr CHUA Hoi-wai Mr CHUA Hoi-wai is a registered social worker and currently the Chief Executive of The Hong Kong Council of Social Service. After graduating from The University of Hong Kong with a Bachelor s degree majoring in mechanical engineering, Mr Chua went on to complete his studies in Master of Social Work at The University of Illinois at Chicago, USA. Mr Chua is a member of the Hong Kong Housing Authority and the Commission on Poverty, the Chairperson of the Special Needs Groups Task Force under the Commission on Poverty, and an Associate Member of the Central Policy Unit. Ms SO Ching Ms SO Ching is a registered architect and Director of Project of an architectural consultant company. She joined the Building Committee of the Hong Kong Housing Authority in 2013 and has become a member of the Hong Kong Housing Authority since 2014.

108 106, JP Ms Iris TAM Siu-ying, JP Ms Iris TAM Siu-ying is a town planning professional. She started her career in the government and, after working in the civil service for seven years, left in She then set up a planning consultancy firm and was actively involved in many planning projects and studies commissioned by private and public organisations in Hong Kong and mainland China for 16 years. Ms Tam served as the Executive Director of the Urban Renewal Authority (URA) from September 2006 to February She was later appointed as the Managing Director of the URA on 1 March 2013 while holding the position of Deputy Chairman of the Board at the same time. Ms Tam is enthusiastic about public services. She is the former President of the Hong Kong Institute of Planners ( ) and has served on a number of statutory bodies, tribunals and advisory committees as the chairperson or a member. Ms Tam is currently a member of the Hong Kong Housing Authority, as well as a director of the Board of the Urban Renewal Fund Limited., JP Ms Elizabeth TSE Man-yee, JP (Permanent Secretary for Financial Services and the Treasury (Treasury)) Ms Elizabeth TSE Man-yee joined the Government of Hong Kong in 1984 as an Administrative Officer. She has since served in various bureaux and departments, including the former Security Branch, the former City and New Territories Administration, the former Economic Services Branch, the former Finance Branch, the former New Airport Projects Co-ordination Office and the former Trade and Industry Branch. Ms Tse was Deputy Secretary for the Treasury (later renamed Deputy Secretary for Financial Services and the Treasury (Treasury)) from July 1999 to April 2006, Director of Administration from April 2006 to October 2007, Permanent Secretary, Chief Executive s Office from October 2007 to April 2010 and Permanent Secretary for Commerce and Economic Development (Communications and Technology) from April 2010 to July She has taken up the appointment of Permanent Secretary for Financial Services and the Treasury (Treasury) since July 2012.

109 The Hong Kong Housing Authority and its Committees 107, JP Ms Bernadette LINN, JP (Director of Lands) Ms Bernadette LINN joined the government of Hong Kong as an Administrative Officer in She was Deputy Secretary for Education from 2005 to 2008, Deputy Secretary for Financial Services and the Treasury from 2008 to 2010, and Private Secretary to the Chief Executive from 2010 to She has been the Director of Lands since 31 July Ms Linn holds a Bachelor of Arts degree from The University of Hong Kong and a Master s degree in Communication Studies from the University of Michigan, Ann Arbor.

110 /15 Membership of the Hong Kong Housing Authority Committees Standing Committees Strategic Planning Committee *, GBS, JP Professor the Honourable Anthony CHEUNG Bing-leung, GBS, JP (Chairman) *, BBS, JP Ms Angela LEE Wai-yin, BBS, JP *, JP Professor Raymond SO Wai-man, JP *, JP Mr Michael CHOI Ngai-min, JP * Mr Winfield WONG Wing-cheung *, JP Professor Bernard Vincent LIM Wan-fung, JP *, SBS, JP Mr Stanley WONG Yuen-fai, SBS, JP * Director of Housing (or representative) Under Secretary for Transport and Housing Permanent Secretary for Development (Works) (or representative) Director of Home Affairs (or representative) Director of Planning (or representative) Audit Sub-committee * Mr Winfield WONG Wing-cheung (Chairman) *, JP Ms Virginia CHOI Wai-kam, JP * Ms SO Ching Dr Alex CHAN Siu-kun, JP Mr Horace CHEUNG Kwok-kwan, JP Mr Raymond LAI Wing-chueng Mr CHEUNG Tat-tong Building Committee *, JP Professor Bernard Vincent LIM Wan-fung, JP (Chairman) *, JP Mr LEE Ping-kuen, JP *, JP Dr LAU Kwok-yu, JP *, JP Ms Serena LAU Sze-wan, JP *, BBS, JP Mr WAN Man-yee, BBS, JP * Mr CHUA Hoi-wai * Ms SO Ching, MH Ms LAM Chui-lin, MH, BBS, JP Dr the Honourable LO Wai-kwok, BBS, JP Mr CHEUNG Yan-hong, BBS, JP Mr Tony KAN Chung-nin, BBS, JP, BBS, JP Mr Eddie LEE Chung-keung, BBS, JP Mr Wallace HONG Wing-kwong Professor NG Mee-kam, BBS, JP Mr Thomas PANG Cheung-wai, BBS, JP Ms Cleresa WONG Pie-yue Professor KUANG Jun-shang, BBS, JP Dr Johnnie Casire CHAN Chi-kau, BBS, JP, JP Professor HO Puay-peng, JP Ms Helen KWAN Po-jen Mr Alan MAN Hoi-leung * Director of Housing (or representative) Permanent Secretary for Development (Works) (or representative) Director of Planning (or representative)

111 The Hong Kong Housing Authority and its Committees 109 Commercial Properties Committee *, JP Mr Michael CHOI Ngai-min, JP (Chairman) *, SBS, JP The Honourable Vincent FANG Kang, SBS, JP *, GBS, JP The Honourable IP Kwok-him, GBS, JP *, SC The Honourable Alan LEONG Kah-kit, SC * Ms Julia LAU Man-kwan * Mr WONG Sing-chi *, MH Mr Barrie HO Chow-lai, MH *, JP Ms Tennessy HUI Mei-sheung, JP, MH Ms YEUNG Sin-hung, MH Mr CHEUNG Yin-tung Mr Joseph TSANG Hon-ping Mr Alan LUI Siu-lun Dr Evia WONG Oi-wan Mr Raymond CHAN Yuk-ming Ms Cleresa WONG Pie-yue, JP Mr Horace CHEUNG Kwok-kwan, JP Mr LUK King-kwong, BBS Mr David HO Chi-hoo, BBS, JP Ms Scarlett PONG Oi-lan, JP * Director of Housing (or representative) Director of Social Welfare (or representative) Finance Committee *, JP Professor Raymond SO Wai-man, JP (Chairman) *, BBS Mr Albert AU Siu-cheung, BBS *, BBS, JP Mr Leo KUNG Lin-cheng, BBS, JP *, BBS Miss Anita FUNG Yuen-mei, BBS *, JP Ms Virginia CHOI Wai-kam, JP * Mr Winfield WONG Wing-cheung Mr Francis MOK Gar-lon Ms Susanna SHEN Shuk-ching Dr Stephen CHING Tang-foon Ms Lusan HUNG Lo-shan Ms Wendy NG Wan-yee * Director of Housing (or representative) * Permanent Secretary for Financial Services and the Treasury (Treasury) (or representative) Secretary for the Civil Service (or representative) Funds Management Sub-committee *, JP Professor Raymond SO Wai-man, JP (Chairman) *, BBS Miss Anita FUNG Yuen-mei, BBS *, BBS, JP Mr Leo KUNG Lin-cheng, BBS, JP *, BBS Mr Albert AU Siu-cheung, BBS, GBS, JP Dr CHUNG Shui-ming, GBS, JP Ms Stella YIU Sheung-mun Ms Wendy NG Wan-yee * Director of Housing (or representative)

112 110 The Hong Kong Housing Authority and its Committees Subsidised Housing Committee *, SBS, JP Mr Stanley WONG Yuen-fai, SBS, JP (Chairman) *, BBS, JP Ms Angela LEE Wai-yin, BBS, JP *, GBS, JP The Honourable IP Kwok-him, GBS, JP *, SBS The Honourable WONG Kwok-kin, SBS *, JP Mr Michael CHOI Ngai-min, JP * Mr WONG Sing-chi *, JP Professor Bernard Vincent LIM Wan-fung, JP * Professor Edwin CHAN Hon-wan * Mr CHUA Hoi-wai *, JP Ms Iris TAM Siu-ying, JP, MH Mr MAN Yu-ming, MH Mr LUK King-kwong, JP Mrs CHEUNG ANG Siew-mei, JP, MH Mr Wilson OR Chong-shing, MH Dr Brian FONG Chi-hang Ms Lusan HUNG Lo-shan * Director of Housing (or representative) Under Secretary for Transport and Housing Director of Home Affairs (or representative) Director of Social Welfare (or representative) Tender Committee *, BBS, JP Ms Angela LEE Wai-yin, BBS, JP (Chairman) *, SC The Honourable Alan LEONG Kah-kit, SC * Ms Julia LAU Man-kwan *, MH Mr Barrie HO Chow-lai, MH *, JP Ms Tennessy HUI Mei-sheung, JP Mr CHEUNG Tat-tong, BBS, JP Mr Eddie LEE Chung-keung, BBS, JP, BBS, JP Dr the Honourable LO Wai-kwok, BBS, JP Mr Wallace HONG Wing-kwong Mr Raymond CHAN Yuk-ming Professor CHAN Ka-lok Mr LEUNG Hing-fung * Director of Housing (or representative) * Member of the Hong Kong Housing Authority Biographies and titles of members were compiled with reference to information as at 31 March 2015.

113 APPENDICES 01 The Hong Kong Housing Authority Organisation and Functions 02 Housing Department Directorate 03 Allocation of Public Rental Housing 04 Rental Housing Stock 05 Sale Flats 06 Eligibility Criteria 07 Size and Rent of Flats 08 Statistics / /15 Summary of Operating Results for Financial Years 2010/11 to 2014/ / /15 Summary of Capital Expenditure for Financial Years 2010/11 to 2014/15 11 Public Housing Production in the Past 10 Years Construction Accidents Statistics (2014) 13 Performance Pledge

114 The Hong Kong Housing Authority Organisation and Functions As at Strategy Division Housing Policies and Strategies Research and Statistics Applications and Allocations Subsidised Home Ownership Schemes Land Administration Matters Long Term Housing Strategy THE HONG KONG HOUSING AUTHORITY HOUSING DEPARTMENT Development and Construction Division Estate Management Division Estate Management and Maintenance Public Housing Construction Programme Development and Construction Projects Housing Monitoring Information System Corporate Procurement, Safety and Environmental Management Non-domestic Properties Management and Maintenance Property Services Contracts Administration Comprehensive Structural Investigation Domestic Rent Policy Tenancy Management Policy Agency Management Central Tenancy Investigation Corporate Services Division Administration Support Human Resource Management Finance and Accounting Legal Service Information Technology Information and Community Relations Management Services Secretariat Support to the Hong Kong Housing Authority Permanent Secretary for Transport and Housing (Housing) s Office / Director s Office Independent Checking and Building Control Technical Audit Internal Audit Central Support Sales of First-hand Residential Properties

115 Appendices 02 (1) Housing Department Directorate (1) As at Deputy Secretary for Transport and Housing (Housing) / Deputy Director (Strategy) Miss Agnes WONG Tin-yu Assistant Director (Strategic Planning) Mr John HUNG Leung-bun Principal Assistant Secretary (Housing) (Policy Support) / Assistant Director (Policy Support) Mr Jerry CHEUNG Chun-yu Principal Assistant Secretary (Housing) (Private Housing) / Assistant Director (Private Housing) Mrs Vicki KWOK WONG Wing-ki Assistant Director (Housing Subsidies) Mrs Rosa HO LOK So-fun Principal Assistant Secretary (Housing) (Special Duties) / Assistant Director (Special Duties) Mr Alfred LEE Koon-yan Deputy Director (Development and Construction) Ms Ada FUNG Yin-suen Assistant Director (Project) 1 Mr LAM Sze-chuen Assistant Director (Project) 2 Miss Theresa YIM Siu-ling Assistant Director (Project) 3 Mr Lawrence CHUNG Kam-wing Assistant Director (Development & Procurement) Mrs Irene CHENG Permanent Secretary for Transport and Housing (Housing) / Director of Housing Mr Stanley YING Yiu-hong Deputy Director (Estate Management) Mr Albert LEE Kwok-wing Assistant Director (Estate Management) 1 Mr LEUNG Sai-chi Assistant Director (Estate Management) 2 Mr CHAN Siu-tack Assistant Director (Estate Management) 3 Ms Connie YEUNG Kwong-yim Deputy Director (Corporate Services) Mr Ivan LEE Kwok-bun Assistant Director (Administration) Mr Hillman CHOW Chung-yin Assistant Director (Finance) Ms Brenda CHENG Miu-ling Assistant Director (Legal Service) Mrs Kitty YANG LAM Kit-yi Director of Sales of First-hand Residential Properties Authority Mr Eugene FUNG Kin-yip Assistant Director (Independent Checking Unit) Mr CHAN Nap-ming Note: (1) 2 This chart shows officers taking up permanent posts at D2 or above only.

116 Allocation of Public Rental Housing Categories As at As at Flats People Flats People Public Rental Housing Applications Estate Clearance and Major Repairs Clearance Government Clearance Projects / Urban Renewal Authority Emergency Junior Civil Servants and Pensioners Compassionate Rehousing Transfers and Overcrowding Relief / Living Space Improvement Transfer Scheme Total (1) (2) Note: (1) Excluding flats under offer. (2) Excluding flats under offer.

117 Appendices 04 Rental Housing Stock 115 (1) Public Rental Housing (1) No. of Flats District Council District As at As at Authorised Population No. of Flats Authorised Population Central and Western Eastern Southern Yau Tsim Mong Sham Shui Po Kowloon City Wong Tai Sin Kwun Tong Kwai Tsing Tsuen Wan Tuen Mun Yuen Long North Tai Po Sha Tin Sai Kung Islands Total Interim Housing District Council District As at As at (2) No. of Flats (2) (3) Authorised Population (3) (2) No. of Flats (2) (3) Authorised Population (3) Tuen Mun Kwai Tsing Yuen Long Total Note: (1) The figures do not cover the rental flats sold under the Tenants Purchase Scheme. (2) Figures include those flats used as temporary accommodation in Shek Lei (II) Interim Housing (IH) blocks. (3) Figures exclude persons living in those flats used as temporary accommodation in Shek Lei (II) IH blocks.

118 Sale Flats As at District Council District Number of Flats (1) Eastern Home Ownership Scheme (HOS) Flats (1) Southern Sham Shui Po Kowloon City Wong Tai Sin Kwun Tong Kwai Tsing Tuen Mun Yuen Long North Tai Po Sha Tin Sai Kung Islands Total Eastern (1) Southern Private Sector Participation Scheme (PSPS) and Yau Tsim Mong Middle Income Housing Scheme (MIHS) Flats (1) Wong Tai Sin Kwun Tong Kwai Tsing 840 Tuen Mun North Tai Po Sha Tin Sai Kung Total (1) Yau Tsim Mong 629 Buy or Rent Option Scheme (BRO) and Mortgage Kowloon City Subsidy Scheme (MSS) Flats (1) Wong Tai Sin 640 Kwai Tsing Yuen Long North 800 Total (2) Eastern Tenants Purchase Scheme (TPS) Sold Flats (2) Southern Sham Shui Po Wong Tai Sin Kwun Tong Kwai Tsing Tuen Mun Yuen Long North Tai Po Sha Tin Sai Kung Total Grand Total Note: (1) HOS / PSPS / MIHS / BRO / MSS flats include flats that are tradable in the open market (flats sold prior to HOS Phase 3B or flats having paid off premiums), but exclude unsold flats. (2) TPS sold flats include flats that are tradable in the open market (flats having paid off premiums), but exclude cases in which buyers had sold back their flats to the Hong Kong Housing Authority.

119 Appendices 06A Eligibility Criteria 117 Eligibility Criteria for Public Rental Housing Applications Eligibility Criteria Applicant s Age Household Size Monthly Household Income Household Asset Property Ownership Length of Residence Type of Applications Ordinary Families 18 At least 18 years of age. 2 At least two related (2) persons living together. Non-elderly one-person applicants are placed on a Quota and Points System. Single Elderly Persons Priority Scheme The Applicant must be 58 years of age or above, and must have attained the age of 60 at the time of flat allocation. Single elderly applicants will be allocated Housing for Senior Citizens, converted flats or self-contained flats. Not exceeding the income limits which are reviewed annually. Elderly Persons Priority Scheme All of them must be 58 years of age or above at the time of filing in their application and must have attained the age of 60 by the time of flat allocation. 2 Two or more elderly persons, either related (2) or unrelated, who undertake to live together upon allocation. 1 Harmonious Families Priority Scheme (1) At least 18 years old (the elderly persons must have attained the age of 60 or over). The applicant s family must be composed of at least two persons with at least one elderly relative. The applicant and his / her family members should not own total net assets exceeding the total net asset limits which are reviewed annually. (a) (b) (c) 50% From the date of completing the Public Rental Housing (PRH) application form to the date of signing the tenancy agreement of the PRH unit allocated in consequence of the application, the Applicant and his / her family members must not: (a) own or co-own or have an interest in any domestic property in Hong Kong (for example, trustee, executor, administrator or beneficiary having an interest in any domestic property in Hong Kong shall not be eligible to submit the application); or (b) have entered into any agreement (including provisional agreement) to purchase any domestic property in Hong Kong; or (c) hold more than 50% of shares in a company which owns, directly or through its subsidiaries, any domestic property in Hong Kong. Domestic property includes any domestic property, uncompleted private domestic property, rooftop structure approved by the Building Authority, domestic building lots and Small House Grants approved by the Lands Department in Hong Kong. 18 (a) (b) At the time of allocation, at least half of the family members included in the application must have lived in Hong Kong for seven years and all family members must be still living in Hong Kong. Under the following circumstances, all children under the age of 18 are deemed to have fulfilled the seven-year residence rule: (a) one of the parents, regardless of the children s place of birth, has lived in Hong Kong for seven years; or (b) the children were born in Hong Kong with established permanent resident status. Note: (1) Eligible families under this scheme will enjoy a six-month period of priority processing over the application by ordinary families. (a) 18 Opting to live in one flat with the elderly: The Applicant s family must consist of at least two members, and at least one of them must be an elderly parent / dependent relative and at least one of them must be aged 18 or above. The Applicant can select any district for allocation of public rental housing. Irrespective of whether the elderly or another adult family member is the Applicant, both of them are required to sign an undertaking at the eligibility vetting interview to the effect that the younger member would take care of and live together with the elderly parent(s) / dependent relative(s). (b) Opting to live in two nearby flats in the same district: The Applicant s family must be a nuclear family plus at least one elderly parent / dependent relative. They can opt for two nearby flats in the same district (other than the Urban district) by submitting two application forms. Both of them are required to sign an undertaking at the detailed vetting interview to the effect that upon the allocation of flats, the young family should take proper care of the elderly parent(s) / dependent relative(s). (2) The relationship between the Applicant and family members and between family members must be either husband and wife, parent and child, grandparent and grandchild. Applicant may apply with his / her single sibling (Single sibling means never undergone any formal or customary marriage formalities, divorced or widowed. If the single sibling gets married after registration of PRH application, he / she must delete his / her name from the PRH application despite his or her spouse has not been granted the right to land Hong Kong).

120 118 06A Eligibility Criteria (continued) Income and Total Net Asset Limits (Effective from 1 April 2015) Family Size (1) Maximum Income Limit (per Month) (1) (Effective from ) (2) Total Net Asset Limit (2) (Effective from ) 1 1 Person $10,100 $236, Persons $16,140 $320, Persons $21,050 $417, Persons $25,250 $487, Persons $29,050 $541, Persons $32,540 $585, Persons $36,130 $626, Persons $38,580 $656, Persons $43,330 $724, or more Persons $45,450 $780, Income and Total Net Asset Limits for Non-related Elderly Households Effective from 1 April 2015) Household Size (1) Maximum Income Limit (per Month) (1) (Effective from ) Total Net Asset Limit (Effective from ) 2 2 Persons $19,370 $640, Persons $25,260 $834, Persons $30,300 $974, Persons $34,860 $1,082, Persons $39,050 $1,170, Persons $43,360 $1,252, Persons $46,300 $1,312, Persons $52,000 $1,448, or more Persons $54,540 $1,560,000 Note: (1) The amount of statutory contribution to the Mandatory Provident Fund or Provident Fund Scheme can be deducted when making income declaration. (2) , , , ,000 1,082,000 1,170,000 1,252,000 1,312,000 1,448,000 1,560,000 If all member(s) of a family is / are elderly person(s) of age 60 or above, the total net asset limit for the family will double the amount as shown in the above table. (i.e. the total net asset limits for elderly families with 1 to 10 or more persons are $472,000, $640,000, $834,000, $974,000, $1,082,000, $1,170,000, $1,252,000, $1,312,000, $1,448,000 and $1,560,000).

121 Appendices 06B Eligibility Criteria (continued) 119 Eligibility Criteria for Extending the HOS Secondary Market to White Form Buyers Categories of Applicants Household Income and Asset Limits Domestic Property Ownership Length of Residence Applicant s Age Household Composition 1. Households living in private housing; 2. Family members of households living in public rental housing (PRH) or any subsidised housing scheme units under the Hong Kong Housing Authority (HA) or the Housing Society; and 3. Flat owners and their authorised family member(s) under the Tenants Purchase Scheme (TPS) within 10 years from the date of Assignment of their TPS flats with the HA. (1) The total monthly household income and the total net value of their assets should meet the limits set by the HA for the scheme. (1) (2) The applicant and his / her family members have to fulfil the domestic property ownership restriction of the scheme. (2) (3) The applicant has to fulfil the length of residence restriction of the scheme. (3) 18 At least 18 years of age. Single person or at least two persons household composition. Note (1) * Family Size Total Monthly Household Income Limit* Total Net Household Asset Limit 1 person $24,000 ($25,250) $800,000 2 or more persons $48,000 ($50,500) $1,600,000 * Statutory contributions under the Mandatory Provident Fund (MPF) Scheme are deductible from a household s income for the purpose of calculating the income. The equivalent income limits with the statutory MPF contribution included are shown in brackets. (2) 24 (i) (ii) (iii)(iv) Neither the applicant nor any member of the family has, during the period of 24 months preceding the closing date for submitting the application and up to the date of signing the Provisional Agreement for Sale and Purchase, (i) owned or co-owned any domestic property in Hong Kong; or (ii) entered into any agreement to purchase any domestic property in Hong Kong; or (iii) owned more than 50% of the shares in a company which directly or through a subsidiary company owned any domestic property in Hong Kong; or (iv) beneficiary of any domestic property (including land) in Hong Kong. Domestic properties include any domestic property, uncompleted private domestic property, rooftop structures approved by the Buildings Authority, domestic building lots and small house grants approved by the Lands Department in Hong Kong. (3) The applicant must have lived in Hong Kong for at least seven years on or before the closing date of application and his / her stay in Hong Kong is not subject to any condition of stay (except that on the limit of stay).

122 Size and Rent of Flats As at Type Year of completion Stock of flats * Size of selected flats* (in m 2 ) Number of flats Average monthly rents ($) $/m 2 per month Former Housing Authority Estates , , , , , , , The Hong Kong Housing Authority Estates 1973 Post (1) (Urban) (1) , , , , , , (2) (Extended Urban) (2) , , , , (3) (N.T.) (3) , , , Notes: * In compiling this appendix, the dominant size of each type of flat was selected. (1) Urban includes Hong Kong Island and Kowloon. (2) Extended Urban includes Tsuen Wan, Kwai Chung, Tsing Yi, Sha Tin, Ma On Shan, Tseung Kwan O and Tung Chung. (3) N.T. includes Fanling, Sheung Shui, Tuen Mun, Yuen Long, Tin Shui Wai, Tai Po and Outlying Islands excluding Tung Chung.

123 Appendices 08 Statistics As at Number Estates / Courts 407 (1) Public Rental Housing (PRH) (1) 170 (2) Interim Housing (IH) (2) 1 (3) Home Ownership Scheme (HOS) (3) 143 Private Sector Participation Scheme (PSPS) / 48 (3) Middle Income Housing Scheme (MIHS) (3) (4) Buy or Rent Option Scheme (BRO) / 6 Mortgage Subsidy Scheme (MSS) (4) Tenants Purchase Scheme (TPS) 39 Authorised Population PRH (5) IH (5) (6) Resident Population in Subsidised Sale Flats (estimated population) (6) Stock of Flats PRH (7) IH (7) (8) HOS (8) PSPS / MIHS (8) (8) (8) BRO / MSS (8) (9) TPS (sold flats) (9) Unsold flats 0 Number of Flats under Construction Rental / HOS (10) Transit Centres (10) 3 Authorised Rental Population 160 (11) Nurseries (11) 360 (11) Kindergartens (11) 230 (11) Schools (11) 263 (11) Libraries and Study Rooms (11) 231 (11)(12) Welfare and Amenity Premises (11)(12) Shops Market Stalls (including cooked food stalls) (13) Factory Units (13) Notes: (1) 39 Public Rental Housing (PRH) estates exclude those 39 Tenant Purchase Scheme (TPS) estates, 2 Buy or Rent Option Scheme (BRO) / Mortgage Subsidy Scheme (MSS) and 1 Home Ownership Scheme (HOS) courts with PRH units. (2) Interim Housing (IH) excludes 2 PRH estates (Po Tin and Shek Lei (II)) with IH blocks / units. (3) HOS / PSPS courts include pre-phase 3B HOS courts. (4) BRO / MSS courts exclude 1 HOS court (Tin Chung Court) with BRO / MSS units. (5) Population in Interim Housing (IH) excludes persons living in those flats used as temporary accommodation in Shek Lei (II) IH blocks. (6) Subsidised sale flats population include those residing in HOS, PSPS / MIHS, BRO / MSS and TPS flats but exclude those residing in flats that are tradable in the open market (flats having paid off premiums). Figure for resident population is based on the General Household Survey conducted by the Census and Statistics Department. (7) 140 Stock of flats in Interim Housing (IH) includes 140 flats used as temporary accommodation in Shek Lei (II) IH blocks. (8) HOS / PSPS / MIHS / BRO / MSS flats include flats that are tradable in the open market (flats sold prior to HOS Phase 3B or flats having paid off premiums), but exclude unsold flats. (9) TPS sold flats include flats that are tradable in the open market (flats having paid off premiums), but exclude cases in which buyers had sold back their flats to the Hong Kong Housing Authority. (10) Including Shek Lei temporary accommodation. (11) Figures refer to total number of stock units. (12) Including nurseries, libraries and study rooms. (13) Including non-manufacturing shops in factory buildings.

124 / /15 Summary of Operating Results for Financial Years 2010/11 to 2014/15 Rental Housing 2010/ / / / /15 $M $M $M $M $M Income 9,517 10,609 10,413 11,899 13,761 Expenditure (10,441) (11,210) (11,647) (12,078) (13,789) Operating deficit (924) (601) (1,234) (179) (28) Commercial Income 1,428 1,616 1,858 2,095 2,303 Expenditure (863) (1,018) (1,120) (1,181) (1,303) Operating surplus ,000 Home Ownership Assistance Income 7,519 1,920 2,641 3,707 3,066 Expenditure (3,172) (443) (542) (1,555) (725) Operating surplus 4,347 1,477 2,099 2,152 2,341 Consolidated Operating Surplus before non-operating items Income 18,464 14,145 14,912 17,701 19,130 Expenditure (14,476) (12,671) (13,309) (14,814) (15,817) Consolidated operating surplus before non-operating items Net special income / (expenditure) on non-operating items Consolidated Operating Surplus including non-operating items 3,988 1,474 1,603 2,887 3, (137) (98) (80) 26 4,060 1,337 1,505 2,807 3,339

125 Appendices / /15 Summary of Capital Expenditure for Financial Years 2010/11 to 2014/ / / / / /15 $M $M $M $M $M Construction 6,138 7,291 8,639 8,911 11,945 Improvement works Computer equipment / motor vehicles Total Capital Expenditure 6,786 8,149 9,510 9,721 12,725

126 Public Housing Production in the Past 10 Years Year 05/06 06/07 07/08 08/09 09/10 10/11 11/12 12/13 13/14 14/15 Rental Flats (1) The Hong Kong Housing Authority (HA) (1) (2) Housing Society (HS) (2) Total (3) Sale Flats (3) (4) HA (4) (5) HS (5) Total Grand Total Note: (1) HA s rental housing flat production figures include the production of public rental housing (PRH), interim housing and projects transferred from Home Ownership Scheme (HOS) to PRH. Projects built as rental housing but subsequently transferred to Buy or Rent Option Scheme (BRO) / Mortgage Subsidy Scheme (MSS) housing are excluded. (2) HS s rental housing production figures include the production of rental flats and Senior Citizen Residences Scheme (SEN) flats. The SEN flats are offered on a long term lease basis and a lump sum consideration is payable for each SEN flat by the applicant. (3) / In the light of the changes in the macro-economic environment, the Government repositioned the housing policy and decided to cease the production and sale of HOS / PSPS / FFSS flats in The HOS / PSPS / FFSS flats being constructed and subsequently completed during the period from 2002 to 2004 were then put up for sale by phase as from The first time when these HOS / PSPS / FFSS flats were put up for sale was taken as the time of production. To help address the home ownership aspirations of lower and middle-income families, the Government decided to resume the production of HOS flats in Pre-sale of the first batch of some HOS flats was launched in December These HOS flats are expected to be completed in 2016/17. (4) HA s subsidised sales flat production figures include the production of HOS, Private Sector Participation Scheme (PSPS) and BRO / MSS. (5) HS s sales flat production figures include the production of Flat-For-Sale Scheme (FFSS), Sandwich Class Housing Scheme and Urban Improvement Scheme flats.

127 Appendices Construction Accidents Statistics (2014) 125 Accidents Total number (Hong Kong) New construction works 53 (the Hong Kong Housing Authority (HA)) Repair and maintenance works (HA) 8 Total number (HA) 61 HA as % total 1.8% Number per workers (Hong Kong) 41.9 Number per workers (HA s new construction works) 6.4 Number per workers (HA s repair and maintenance works) Deaths Total number (Hong Kong) 20 Total number (HA s new construction works) 0 Total number (HA s repair and maintenance works) 0 HA s new construction works as % total 0.0% HA s repair and maintenance works as % total 0.0% Number per workers (Hong Kong) 0.24 Number per workers (HA s new construction works) 0.00 Number per workers (HA s repair and maintenance works) Construction Workers Employed Total number (Hong Kong) Total number (HA s new construction works) HA s new construction works as % total 10.1% Total number (HA s repair and maintenance works) HA s repair and maintenance works as % total 4.3%

128 Performance Pledge 38 To ensure our services can better meet public expectation and move with time, the Hong Kong Housing Authority (HA) has formulated a set of performance pledge containing 38 items. The pledge covers our operations that have an interface with the general public and our major client groups. We will conduct reviews on the performance pledge according to the needs of the clients. Performance Pledge Public Rental Housing Applicants 1 3 We will within 3 months from the confirmed receipt of their applications notify the applicants in writing as to whether they are successful in public rental housing registration. 2 1 When an application reaches the detailed vetting stage, we will give the applicant 1 week s advance notice of the detailed vetting interview We will conduct the detailed vetting interview within 30 minutes of the appointed time if the applicants arrive on time. 4 2 Upon submission of full information by the applicants during the detailed vetting interview at detailed vetting stage, we will conduct checking and verification and advise the applicants on whether they are eligible for allocation within 2 months. 5 3 We will conduct a vetting interview with the applicant within 3 weeks upon receipt of referral from the Social Welfare Department recommending compassionate rehousing We have set up the e-service on the web and the HA Hotline enabling applicants to enquire on the progress of their applications. We will update the status of the relevant application progress data in the system as at the end of the preceding working day. Public Rental Housing Tenants 7 7 We will attend to tenants within 7 minutes when they visit our estate office during office hours We will attend to tenants within 18 minutes when they pay rent at our estate office during rent collection service hours. Performance Target 2014* Achievement* in % 99.97% 99% 100% 99% 100% 99% 100% 99% 100% 99% 100% 95% 99.90% 95% 99.93%

129 Appendices 13 Performance Pledge (continued) 127 Performance Pledge 9 2 We will refund domestic rental deposit and overpaid rent to ex-tenants within 2 weeks upon receipt of application if adequate information is provided and no outstanding debt is owed to the HA We will provide interim replies for applications relating to change of head of household, special transfer, rent assistance, rent reversion and subsidy for the installation of an emergency alarm within 10 days if required documents are provided We will provide substantive replies for these applications within 18 days. If we cannot provide a substantive reply within 18 days, we will keep tenants informed of the progress on or before the substantive reply due date and on a monthly basis We will attend to complaints about security and cleansing services in the estate within 12 hours of report to the estate office We will notify PRH tenants of the outcome within 2 weeks upon receipt of their applications for Certificate of Eligibility to Purchase of a Home Ownership Scheme (HOS) or Tenants Purchase Scheme (TPS) flat under the HOS Secondary Market Scheme, subject to the availability of required information We will notify PRH tenants of the outcome within 60 days upon receipt of their applications for purchase of their flats in Tenants Purchase Scheme (TPS) estate, subject to the availability of required information. 14 Maintenance personnel will arrive at the scene for report of lift breakdown: 45 within 45 minutes where no trapping of passengers is involved; 25 within 25 minutes if trapping of passengers is involved; 30 have them rescued within 30 minutes of arrival. Performance Target 2014* Achievement* in % 96.73% 100% 95% 100% 100% 95% 99.95% 90% 97.21% 95% 99.86% 95% 99.79% 95% 99.51% 90% 99.59%

130 Performance Pledge (continued) Performance Pledge 15 For sudden interruption of electricity supply: 15 Estate management personnel will arrive at the scene to attend to the sudden interruption of electricity supply within 15 minutes upon receipt of report to the estate office; 1 Maintenance personnel will arrive within 1 hour for maintenance during office hours; 2 Maintenance personnel will arrive within 2 hours for maintenance after office hours; 8 Supply will be resumed within 8 hours after inspection for interruption that affects more than one domestic flat and / or the common areas of the domestic block. 16 For sudden interruption of fresh water supply: 15 Estate management personnel will arrive at the scene to attend to the sudden interruption of fresh water supply within 15 minutes upon receipt of report to the estate office; 1 Maintenance personnel will arrive within 1 hour for maintenance; 9 Supply will be resumed within 9 hours after inspection where no repairs to underground water mains are required. 17 For sudden interruption of flush water supply: 15 Estate management personnel will arrive at the scene to attend to the sudden interruption of flush water supply within 15 minutes upon receipt of report to the estate office; 2 Maintenance personnel will arrive within 2 hours for maintenance; 20 Supply will be resumed within 20 hours after inspection where no repairs to underground water mains are required. Performance Target 2014* Achievement* in % 100% 99% 100% 99% 100% 95% 100% 99% 100% 95% 100% 95% 100% 99% 100% 95% 100% 95% 100%

131 Appendices 13 Performance Pledge (continued) 129 Performance Pledge We will arrive at the scene to attend to blockage of drainage in public areas under the Housing Department s (HD s) care within 15 minutes upon receipt of report to the estate office We will commence repairs within 12 days upon receipt of tenants request to the estate office for repairs which the HD is responsible. We will inform tenants of the reasons for the delay within 5 days if longer time is needed to commence works. (The above repair requests exclude those as mentioned in pledge nos. 14 to 18) 20 Upon receipt of report of suspected hazard imposed by trees managed by the HD: 30 We will arrive at the scene within 30 minutes; 90 We will cordon off the hazardous zone within 90 minutes of arrival; 4 We will arrange clearing of fallen branches, if any, within 4 hours of arrival; 3 We will conduct an inspection to the condition of the tree in question within 3 days. Home Ownership Scheme (HOS) Flat Owners 21 2 We will notify HOS flat owners of the outcome within 2 weeks upon receipt of their applications for Certificate of Availability for Sale of their flats under the HOS Secondary Market Scheme, subject to the availability of required information. Tenants Purchase Scheme (TPS) Flat Owners 22 2 We will notify TPS flat owners of the outcome within 2 weeks upon receipt of their applications for Certificate of Availability for Sale of their flats under the HOS Secondary Market Scheme, subject to the availability of required information. Commercial Premises Applicants We will notify tenderers of the validity of tender for leasing of commercial premises within 14 days of the closing date of tender invitation We will refund the tender deposit to tenderers after Tender Listing Team concluded within 18 days of the closing date of tender invitation if their tenders are not accepted, unless the tenderer is the highest bidder. Performance Target 2014* Achievement* in % 100% 85% 98.79% 90% 100% 90% 100% 85% 97.58% 85% 100% 90% 98.72% 90% 97.44% 99.5% 100% 99.5% 100%

132 Performance Pledge (continued) Performance Pledge If the tenderer is the highest bidder, we will inform him / her of the tender result for leasing of commercial premises within 25 days of the closing date of tender invitation. Commercial Premises / Non-domestic Premises Tenants 26 We will vet from Landlord s role and approve tenants applications for fitting-out works according to the following 3 classes, subject to the availability of requisite information: 10 Simple case : No alteration of Building Services installations, structure, waterproofing, drainage, compartmentation, outlook of the building. To be completed within 10 days. 20 Normal case : Considerable amount of building works, relocation of internal partitions, forming of openings in floor or wall. To be completed within 20 days. 30 Complicated case : Involved major building works, additional floor or wall, installation of heavy machine or equipment. To be completed within 30 days (The above time frames exclude the time required for processing by the Department s Independent Checking Unit for fitting-out works which involve alteration and addition. For details, please refer to the pledges no ) 27 3 We will provide commercial premises tenants with new rent and new tenancy terms 3 months before expiry of the existing tenancies if renewal is approved. HOS / TPS Flat Owners, Non-domestic Premises Applicants / Tenants (about building control matters) 28 We will process and advise on plans: 60 for alteration and addition (A&A) works within 60 days. 30 for re-submissions for A&A works within 30 days. Performance Target 2014* Achievement* in % 100% 95% 100% 85% 100% 85% 100% 95% 99.97% 100% 100% 100% 100%

133 Appendices 13 Performance Pledge (continued) 131 Performance Pledge We will process and advise on applications for consent to commence alteration and addition works within 28 days We will advise on restaurant license applications under the Application Vetting Panel system within 12 working days. 31 We will respond to emergencies relating to buildings and building works during office hours: 1.5 within 1.5 hours for cases in urban areas; 2 within 2 hours for cases in new towns in New Territories; 3 within 3 hours for cases in other areas. 32 We will respond to emergencies relating to buildings and building works outside office hours: 2 within 2 hours for cases in urban areas, New Territories and Lantau Island; 3 within 3 hours for cases in other areas We will provide non-emergency services for reports on unauthorised building works under construction within 48 hours. (The above pledges no are provided by the Department s Independent Checking Unit responsible for building control duties under delegated authority by Buildings Department in Home Ownership / Tenants Purchase Scheme buildings as well as retail and car parking premises and some public rental housing estates after the divestment of the HA s commercial premises in 2005.) Works and Services Contractors 34 3 Upon receipt of a complete set of information from the applicant for admission onto the HA s List of Works Contractors and Property Management Services Providers, the processing shall be completed within 3 months. Performance Target 2014* Achievement* in % 100% 98% 99.14% 100% No Case 100% 100% 100% No Case 100% 100% 100% 100% No Case No Case 95% 100%

134 Appendices Performance Pledge (continued) Performance Pledge General Public We will provide an interim reply within 10 days of receipt of complaint and enquiry cases We will provide a substantive reply within 21 days of receipt of complaint and enquiry cases. If we cannot provide a substantive reply within 21 days, we will keep the complainant / enquirer informed of the progress on or before the substantive reply due date and on a monthly basis Voice mails left to Housing Authority Hotline will be replied within 24 hours All telephone calls to Housing Authority Hotline will be answered by the hotline system within 20 seconds. Performance Target 2014* Achievement* in % 99.99% 100% 100% 100% 88.90% 90% 100% * The achievement in 2014 covers the period from to

135 All dollars quoted in this Annual Report are Hong Kong dollars unless otherwise stated. This Annual Report is produced by the Information and Community Relations Sub-division and printed on environmentally friendly paper. C1509/1037(a)

136 33 Hong Kong Housing Authority 33 Fat Kwong Street, Ho Man Tin, Kowloon, Hong Kong

137 香港房屋委員會公共租住房屋概覽 The Hong Kong Housing Authority Public Rental Housing Portfolio 截至 As at

138 The Hong Kong Housing Authority Public Rental Housing Distribution Map As at Fanling / Sheung Shui Tuen Mun 98 LANTAU ISLAND Tin Shui Wai Yuen Long NEW TERRITORIES Peng Chau Tsuen Wan Tsing Yi Tai Po Sha Tin HONG KONG Ma On Shan KOWLOON Tseung Kwan O Cheung Chau

139 Public Rental Housing Estates 1 Ap Lei Chau 44 Hung Hom 87 Ngau Tau Kok Lower 130 Tin Heng 2 Butterfly 45 Ka Fuk 88 Ngau Tau Kok Upper 131 Tin Shui (I) 3 Chak On 46 Kai Ching 89 Oi Man 132 Tin Shui (II) 4 Chai Wan 47 Kai Tin 90 Oi Tung 133 Tin Tsz 5 Cheung Ching 48 Kai Yip 91 On Tin 134 Tin Wah 6 Cheung Hang 49 Kam Peng 92 On Ting 135 Tin Wan 7 Cheung Hong 50 Kin Ming 93 On Yam 136 Tin Yan 8 Cheung Kwai 51 Ko Cheung Court 94 Pak Tin 137 Tin Yat 9 Cheung Lung Wai 52 Ko Yee 95 Ping Shek 138 Tin Yiu (I) 10 Cheung Sha Wan 53 Kwai Chung 96 Ping Tin 139 Tin Yiu (II) 11 Cheung Shan 54 Kwai Fong 97 Po Tat 140 Tin Yuet 12 Cheung Wang 55 Kwai Luen 98 Po Tin 141 Tsui Lok 13 Ching Ho 56 Kwai Shing East 99 Sai Wan 142 Tsui Ping (South) 14 Choi Fai 57 Kwai Shing West 100 Sam Shing 143 Tsz Ching 15 Choi Fook 58 Kwong Fuk 101 Sau Mau Ping 144 Tsz Hong 16 Choi Hung 59 Kwong Tin 102 Sau Mau Ping South 145 Tsz Lok 17 Choi Tak 60 Lai King 103 Sha Kok 146 Tsz Man 18 Choi Wan (I) 61 Lai Kok 104 Shatin Pass 147 Tung Wui 19 Choi Wan (II) 62 Lai On 105 Shek Kip Mei 148 Un Chau 20 Choi Ying 63 Lai Yiu 106 Shek Lei (I) 149 Wah Fu (I) 21 Choi Yuen 64 Lam Tin 107 Shek Lei (II) 150 Wah Fu (II) 22 Chuk Yuen (South) 65 Lee On 108 Shek Mun 151 Wah Lai 23 Chun Shek 66 Lei Muk Shue 109 Shek Pai Wan 152 Wah Sum 24 Chung On 67 Lei Muk Shue (I) 110 Shek Wai Kok 153 Wan Hon 25 Easeful Court 68 Lei Muk Shue (II) 111 Shek Yam 154 Wan Tsui 26 Fortune 69 Lei Yue Mun 112 Shek Yam East 155 Wang Tau Hom 27 Fu Cheong 70 Lek Yuen 113 Sheung Lok 156 Wing Cheong 28 Fu Shan 71 Lok Fu 114 Sheung Tak 157 Wo Che 29 Fu Tai 72 Lok Wah (North) 115 Shin Ming 158 Wo Lok 30 Fu Tung 73 Lok Wah (South) 116 Shui Pin Wai 159 Wong Tai Sin Lower (II) 31 Fuk Loi 74 Lung Hang 117 Shun Lee 160 Wong Tai Sin Upper 32 Fung Wo 75 Lung Tin 118 Shun On 161 Wu King 33 Grandeur Terrace 76 Lung Yat 119 Shun Tin 162 Yan On 34 Hau Tak 77 Ma Hang 120 Siu Sai Wan 163 Yat Tung (I) 35 High Prosperity Terrace 78 Ma Tau Wai 121 Sun Chui 164 Yat Tung (II) 36 Hin Yiu 79 Mei Lam 122 Sun Tin Wai 165 Yau Lai 37 Hing Man 80 Mei Tin 123 Tai Hang Tung 166 Yau Oi 38 Hing Tung 81 Mei Tung 124 Tai Hing 167 Yau Tong 39 Hing Wah (I) 82 Ming Tak 125 Tai Wo Hau 168 Yee Ming 40 Hing Wah (II) 83 Model Housing 126 Tai Yuen 169 Yiu Tung 41 Ho Man Tin 84 Nam Shan 127 Tak Long 170 Yue Wan 42 Hoi Lai 85 Nga Ning Court 128 Tin Chak 43 Hong Tung 86 Ngan Wan 129 Tin Ching

140 * Tenants Purchase Scheme Estates with Public Rental Housing Flats* 1 Cheung Fat 2 Cheung On 3 Cheung Wah 4 Choi Ha 5 Chuk Yuen (North) 6 Fu Heng 7 Fu Shin 8 Fung Tak 9 Fung Wah 10 Heng On 11 Hin Keng 12 Hing Tin 13 Kin Sang 14 King Lam 15 Kwai Hing 16 Kwong Yuen 17 Lei Cheng Uk 18 Lei Tung 19 Leung King 20 Long Ping 21 Nam Cheong 22 Po Lam 23 Pok Hong 24 Shan King 25 Tai Ping 26 Tai Wo 27 Tak Tin 28 Tin King 29 Tin Ping 30 Tsing Yi 31 Tsui Lam 32 Tsui Ping (North) 33 Tsui Wan 34 Tung Tau (II) 35 Wah Kwai 36 Wah Ming 37 Wan Tau Tong 38 Wong Tai Sin Lower (I) 39 Yiu On * Home Ownership Scheme Court / Buy or Rent Option / Mortgage Subsidy Scheme Courts with Public Rental Housing Flats* 1 Choi Ming Court 2 Hoi Fu Court 3 Yung Shing Court The Hong Kong Housing Authority Public Rental Housing Key Figures Number of Public Rental Housing (PRH) Flats PRH Flats in PRH Estates PRH Flats in Tenants Purchase Scheme Estates PRH Flats in Home Ownership Scheme Court / Buy or Rent Option / Mortgage Subsidy Scheme Courts Number of Households Authorised Population Average Household Size Average Living Space per Person (square metre) (internal floor area) * Tenants Purchase Scheme Estates, Home Ownership Scheme Court, Buy or Rent Option and Mortgage Subsidy Scheme Courts with mixed tenure. As at

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