全面品質管理於軟體開發上的應用

Size: px

Start display at page:

Download "全面品質管理於軟體開發上的應用"

根岳韦
4 years ago
Views:

1 89 (If I make it, someone (1) (2) (3) (4) (5) (6) 6-Sigma (7) (8) (9) (10) bug (11) (12) (13) (14) 1980 Walter Shewhart (1931, 1939) W. Edwards Deming (1981, 1982, 1986) Joseph Juran (1945, 1951) Kaoru Ishikawa (1976, 1985)

2 90 Genichi Taguchi (1986, 1987) Armand Feigenbaum (1951, 1957, 1961) Philip Crosby (1967, 1969, 1979) Deming 1.. (ASQC) Philip B. Crosby W. Edwards Deming Armand V. Feigenbaum Kaoru Ishikawa J. M. Juran

4 Taurus Q M Q7 M7 1 2 Q7 M7 Q7 M :.

5 93 1 (Q7 Tools) (M7 Tools) 1. Cause-and-effect diagram 1. Affinity diagram 2. Check sheet 2. Arrow diagram PERT (Program Evaluation and Review Techniques) and 3. Control chart CPM (Critical Path Method) 3. Matrix diagram 4. Histogram 4. Matrix data analysis diagram 5. graphs Line graphs Bar 5. Process Dec graphs Program Chart, PDPC 6. Pareto chart 6. Relations diagram 7. Scatter diagram X-Y 7. Tree diagram Ishikawa [10], Imai [9], Brassard [4], and Walton [17] 13.

6 TQM 15. JIT 2 (SDM) / SDLC / /

7 95 Factor 1 Factor 2 Cause 1 Cause x Factor 3 Factor 4 Effect PERIOD Row ITEM Total Error-1 8 Error-2 4 Error-3 10 Column Total (Run Chart) Measure X Measure Measure Time Period Measure Category or Time Period Category Variable Y Time Period Variable X Ishikawa [10] and Brassard [4] 1

8 96 Start End TYPE 1 TYPE 2 A B C D E I II III IV X H L M Measure Y Measure X GENERAL_LEDGER PERSONNEL records/ enters into ACCOUNT FIXED_ASSET records/ enters into records/ enters into receives/ pays CHECK pays/ receives reports to/ supervises approves follows/ Optimal borrows from/ owns LIEN BUDGET Process Activity 1 Event 1 Event 2 Event 3 Activity 2 Event 4 Event 5 Brassard [4] and Walton [17] 2

9 97 4. Walter Shewhart, W. Edwards Deming

10 98,,, Walton [17]. 3,,, Walton [17]. 4

11 PDLC Herbert A. Simon [Simon, 1977]

12 SDLC [Whitten and Bentley, 1998] SDM [Davis and Olson, 1985; Li, 1990] RPM [Boehm, 1984; Lantz, 1986; Naumann and Jenkins, 1982] SDEM [Boehm, 1988] SDM SDM 2SDM SDM RPM RPM SDEM RPM SDM SDM SDM

13 101 SQA SQA TQM STQM STQM Masaaki Imai [1986] TQM 8. TQM 1. TQM [Zultner, 1988] 2. TQM TQM TQM 3.

14 MIS 7. MIS 8. MIS 9. IS MIS 10.

15 [Zultner, 1988] MIS TQM 14. TQM plan-do-check-act [Walton, 1986] 9. TQM TQM TQM TQM TQM TQM TQM

16 104 TQM TQM TQM TQM TQM TQM TQM TQM

17 105 [1] Bemowski, K. (ed.), The Quality Glossary, Quality Progress, February 1992, p. 28. [2] Boar, B. H., Application Prototyping: A Requirements Definition Strategy for the 80s, New York: Wiley-lnterscience, [3] Boehm, B. W., A Spiral Model of Software Development and Enhancement, Computer, Vol. 21, No. 5, May 1988, pp [4] Brassard, M., The Memory Jogger Plus, Massachusetts: GOAL/QPC, [5] Davis, G. B., and M. H. Olson, Management Information Systems: Conceptual Foundations, Structure, and Development, New York: McGraw-Hill, [6] Deming, W.E., Out of the Crisis, MIT Center for Advanced Engineering Study, Cambridge, Mass., [7] Department of Defense, Total Quality Management: A Guide for Implementation, DOD G, Feb. 15, 1990 (Final Draft). [8] Department of Defense, TQM Guide, Vol. 1, Key Features of the DOD Implementation, DOD SIG. Final Draft, 15 FEB 1991, p. 2. [9] Imai, Masaaki, Kaizen: The Key to Japan's Competitive Success, New York: McGraw-Hill, [10] Ishikawa, K., Guide to Quality Control, 2nd rev. ed., Tokyo: Asian Productivity Organization, [11] Lantz, K. E., The Prototyping Methodology, Englewood Cliffs, NJ: Prentice-Hall, [12] Li, E.Y., Software Testing in A System Development Process: A Life Cycle Perspective, Journal of Systems Management, Vol. 41, No. 8, August 1990, pp [13] Moore, W. S., Singing the Same Total Quality Song, National Defense, March 1990, pp

18 106 [14] Naumann, J. D., and A. M. Jenkins, Prototyping: The New Paradigm for Systems Development, ' MIS Quarterly, Vol. 6, No. 3, September 1982, pp [15] Simon, H. A., The New Science of Management Decision, Revised Edition, Englewood Cliffs, N.J.: Prentice-Hall, [16] Strickland, J., Total Quality Management, Army Research, Development & Acquisition Bulletin, March-April 1988, p. 1. [17] Walton, M., The Deming Management Method, New York: Putnam, [18] Whitten, J. L. and Bentley, L. D., Systems Analysis and Design Methods, 4th ed., New York: McGraw-Hill, [19] Zultner, R., The Deming Approach to Software Quality Engineering, Quality Progress, November 1988, pp

NSTISSC: National Security Telecommunications and Information System Security Committee 2. NSTISSI: National Security Telecommunications and In

NSTISSC: National Security Telecommunications and Information System Security Committee 2. NSTISSI: National Security Telecommunications and In 12 1 3 1 1. 2. 3 (Office of Management and Budget OMB)2000 (National Institute of Standards and Technology NIST) OMB 1. (Audit) 2. (Certification and Accreditation) 3. (Common Criteria) 4. (Framework)