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1 Metro Ngandamnak PHAISALEI BAWMHNAK ITLAKNAK Bu-tthen PFS Hlan Polasi Numbar PFS-D151 Polasi Numbar PFS-03 Thok Nithla June 2004 Thok Nithla March 2018 Hnu Zohthannak March 2019 nih thlennak a hmuhsak Polasi Chimphuannak Metro Ngandamnak Chawtuahnak-bu le Metro Ngandamnak Sizung( hmunkhat, Metro ) hna cu miaknak- caah- asi lo, Metro hmasabik le a vanchang service hmun ah a umi hna caah an phaisa sining le man pek khawhnak thazang zoh loin poipang bawmhnak bawmtu rian le silei a herhmi ngandamnak zohkhenhnak he ngunkhuai dihlak luattermi asi. Hi phaisalei Bawmhnak Polasi nih ai tinhmi cu man loin asiloah an phaisa hram le manpek khawhnak an thazang he ai tlakmi thumhnak zohkhenhnak pek khawhmi mizaw hna theihnak le bawmhnak caah hmailei kalnak le ningcang hna a um ti fehternak kha asi. Hi Polasi cu Metro Ngandamnak Chawtuahnak-bu le Metro Ngandamnak Sizung umnak dihlak caah hman asi lai. Biapi Bia Hmuhphak Atlangpi Itlaknak,Sifahnak Hmuhsaknak,Sifah-Bawmhnak Zohkhenhnak,Mizaw Lahkhah Mizaw Minkhumhnak, Phanh Hlan Service, Michigan Minung Service Bu,Mizaw Phaisalei service,hmangtu Service, Billpeknak Thiamnaklei hna. (Metro Ngandamnak Chawlehnak Bu le Metro Ngandamnak Sizung caah) Bawmhnak rian pin ah,metro nih (i) zohkhenhnak a herhmi hna caah poipang tlopbulnak ;le (ii) hi polasi ah langhtermi sining le tahnak a tlinhmi Michigan State ah zungzal in a ummi mizaw(cun konglam pakhat le pakhat hram ah midang) hna caah; an kong ceo ah, zohkhenhnak caah mizaw manpek khawhnak zoh loin, silei aherhmi ngandamnak zohkhenhnak hna cu a pahnih in a pek. Mi asiloah innchungkhar umnak ah phaisalei bawmhnak ( zohkhenhnak caah a lak asiloah man tthumhnak ah siseh) pek cu Metro polasi asi. (i) Ri khiahmi a um asiloah ngandamnak amkhannak a ngahlo;(ii) Mizaw cu cozah bawmhnak( banabiah,si-zohkhenhnak asiloah Sibawmhnak) caah a sung;(iii) mizaw cu Metro he a herhmi phaisalei langhternak halmi theihhngalhnak peknak asiloah adang thildik le thilsining nih a langhtermi timcia in phaisalei herhnak ah ai tel;cun (iv) Metro nih hruihruainaklei biakhiahnak a sermi cu mizaw pek khawhnak ( innchungkhar hmuhmi nih a ser caah asiloah itlaknak zumhmi langhternak tahnak ah hngat in) le mizaw silei bill hmetngan ah hngat in phaisalei bawmnak cu a tlak ti kha asi. Metro Lubik Phaisalei Zungbawi nih hi polasi soknak le phaisalei bawmhnak biakhiahnak dihlak cungah nawl a ngei. Phaisalei bawmhnak caah mizaw cu a tlak tiah Metro nih a khiah hnuah, Metro nih mizaw caah a ngah dingmi phaisalei bawmhnak zat cu Aphaisalei bawmhnak hmusaknak( Tenhchihmi A ) ah langhter asi bantuk in hmang in a khiah lai. Atlangpi hmuhternak nih Federal Sifahnak Hmuhternak ah ai telmi innchungkhar hmuhmi level kha khirhthan I tthumhnak zatuak pehtlaihnak kha a ser. Atlangpi-Hmuhternak hna cu Federal Sifahnak Hmuhternak caah kumfatin tharchuahnak langhternak,le zei kong dihlak ah,phaisalei bawmhnak caah a tlak tiah khiahmi mizaw hna cu ai khatmi poipang asiloah cu zohkhenhnak rulhnak a ngeimi pumpak sinah silei a herhmi service caah Metro nih atlangpi in bill a pekmi zat nak tam in bill pek an si lai loh tinak ah ai pehtlaimi tthumhnak zatuak siamremnak fehter dingah kum fatin in siamrem ding asi. Page 1 of 9

2 Metro nih fehternak dingah caan dihlak ah hi Phaisalei Bawmhnak Polasi cu caanhmaan in a zohthan lai: (i) Metro rian kha a langhter(ii) hodah phaisalei bawmhnak le zei zat in timi caah ai tlak kho ti biakhiahnak tuahnak a fianter;cun (iii) amahkhanlomi asiloah adang a tlakmi mizaw caah phaisalei bawmhnak pekmi kongah sokkhawhmi state le federal phunglam,phung,le zulhding hna kha zulh. Thleidennakumlon ak A. Metro nih Poipang herhnak ah a ummi a chung mizaw le a leng mizaw Michigan ah khua asami dihlak asiloah aherhmi silei bawmhnak a herhmi hna cu, cubantuk service caah mizaw nih man an pek khawhnak zoh loin le hi polasi ah zulhmi phaisalei bawmhnak caah mizaw cu zei tluk in dah a tlak timi zohnak um loin ngandamnak zohkhenhnak service hna cu a pek hna lai. B. Metro nih pumpak hna cu poipang silei zohkhennak in, poipang bu mizaw nih tlopbulnak hmuh hlanah manpeknak tuah ding halnak asiloah poipang bu ah aba khawlhnak cawlcanghnak nawlpeknak tuahnak asiloah cubantuk cawlcanghnak nih thleidennakumlomi hrampi he pehtlai in poipang zohkhennak peknak itlaknak lungdongnak a chuahpi khomi cawlcanghnak a fial lai lo. Phaisalei Bawmhnak caah Itlaknak A. Phaisalei a tlakmi asiloah silei sifakmi mizaw(cu pahnih kongah, Phaisalei Bawmhnak Soknak telchihmi Tenhchihmi B) in pekmi theihhngalhnak ah a hngat) asiloah a tlak dingah ruah in biakhiahnak srpiak cangmi mizaw caah poipang asiloah a herhmi silei service caah phaisalei bawmhnak cu pek asi lai. Cupinah, phaisalei bawmhnak hna cu Metro Lubik Phaisalei Zungbawi(asiloah sinak zohnak um loin,phaisalei thil caah ttuantu upa) nih amahnu asiloah amahpa biakhiahnak ah a khiah bantukin kong pakhat hnu pakkhat hram he pehtlai in adang dirhmun ah pek khawh asi. B. Phaisalei bawmhnak caah itlaknak biakhiahnak nih a chung mizaw asiloah a leng mizaw hrampi kongah Metro pekmi service kha a rulh lai. Hi tinhmi caah, polasi nih Metro a hmanmi sibawi le tloptu nih atthami service an pekmi, Metro ah adang sibawi le tloptu hna nih zohkhenhnak pekmi atthami service, Metro ah poipang/asiloah aherhmi silei zohkhenhnak peknak ah ai telmi le hi polasi nih rulh ding ah a lungtling cangmi, tloptu minpekmi dah ti loin a rulh dih lai C. Asi khawhnak hmun ah, luhnak asiloah service pek hlanah, Metro Aiawhtu nih mizaw, amahkhantu, le/asiloah amah phunglamlei aiawhtu midang kha interview a tuah lai. Luhnak le service peknak hlanah interview cu a si khawh lo ahcun, interview cu luhnak ah asiloah asi khawh tluk in a hnuah tuah a si lai. Poipang luhnak kong he pehtlai in, lam dang peknak mankhiahnak cu a herhmi silei zohkhenhnak pek hlanlo a um lai lo. D. Mizaw interview thawkka caan ah, Metro Aiawhtu nih tuahtawnmi milulei theihhngalhnak le pathumnak-party thawngthanhnak a ummi dihlak kong i theihhngalhnak hna cu a khawmhn lai. Mizaw rikhiah asiloah party-pathumnak thawngthanhnak a um lo sual ah, Metro Aiawhtu nih mizaw cu Silei-zohkhenhnak, Silei-bawmhnak, asiloah adang state le federal prokrem a ummi dang phaisalei bawmtu sinin silei bawmhnak caah ai tlak maw ti kha a khiah lai. Metro Aiawhtu cu a ngah khomi cozahlei peknak prokrem ah minpeknak he mizaw bawmh dingah ai menh lai. Mizaw nih soknak ningcang ah a herhmi theihngalhnak sok kha a al asiloah a pek duh lo ahcun, hi polasi zulhmi phaisalei bawmhnak caah a tlak lomi asi lai. Acung- chimmi silei phaisa bawmhnak hram caah soknak cu al,a tlak lo,tuan deuhah al asi ahcun, phaisalei bawmhnak caah ruahpiaknak Page 2 of 9

3 cu pek asi lai. E. Amahkhannak rulhnak asiloah adang pathumnak-party peknak a ngei lomi mizaw dihlak hna cu duh in Mahte- Peknak Tthumhnak kha onh an si lai. Mahte- Peknak Tthumhnak cu mizaw cu a hnuah hmuhmi-hmuhsaknak a hngatmi tangah phaisalei bawmhnak caah a tlak tiah khiah asi ahcun khirhthan asi lai,cu kong chungah atanglei fiantermi phaisalei bawmhnak thumhnak nih Mahte-Peknak Tthumhnak ah a sok lai. Mahte- Peknak Tthumhnak cu mahte-pemi mizaw hna Metro nih atlangpi in a zat a pekmi bill( AGB ) nak tam in man hauh lo an si nak ding fehter dingah a herh ning in siamrem asi lai. F. Pathumnak-party rulhnak ( pumpak amahkhannak asiloah cozahlei prokrem nih peknak telchih in) cu a um lo sual ah asiloah a tlak lomi a lawh sual ah,metro Aiawhtu nih Phaisalei Bawmhnak Ngahnak cu mizaw kha a theihter lai. Phaisalei bawmhnak a hawlmi mizaw cu hi polasi ah Tenhchihmi B bantukin Phaisalei Bawmhnak Soknak tenhmi phit kha fial asi lai. Soknak form copy hna cu Metro Aiawhtu pakhat khat sinin le ah a ngah. Soknak hna cu direct in mizaw,mizaw amahkhanpiaktu le/asiloah midang phunglei aiawhtu,asiloah interview tuah mi in asiloah telephone,asiloah catial in pekmi zumhawktlak theihhngalhnak in a hlanken in tuahmi pakhat khat in a rami theihhngalhnak ah hngat in Metro Aiawhtu nih phit khawh asi. Bawmhnak cu Phaisalei Bawmnak itlaknak ningcang ah a tel bantuk in a herhmi theihhngalhnak asiloah halmi thilri hna pumhkhawmhnak ah a herh ahcun, Mizaw hna cu (616) asiloah ah fimchimhmi Metro Aiawhtu pehtliah kha kan in forhfial hna. Metro Aiawhtu nih mizaw cu an phaisalei dirhmun cuaitlainak, Metro nih a halmi theihhngalhnak pumhkhawmhnak,le a khatmi rian bawmhnak ah a bawmh khawh. G. Phaisalei Bawmhnak Soknak a limmi mizaw nih minthutmi form cu atanglei zohtahnak pakhat khat ah a pek tthan awk hrimhrim asi: Form cu Metro Ngandamnak Sizung khan ah a ummi Financial Counselor asiloah Phlaisaleitlaitu asiloah Mizaw Minkhumhnak Cabuai pakhat khat ah pe. Metro Health Hospital ah Mail kua: Customer Service Representative, PO Box 913 Wyoming, MI CustomerService@metrogr.org ah form cu in kua Phaisalei Bawmhnak Soknak hna cu Metro nih mizaw sinah cubantuk zohkhenhnak caah a chuahmi a hmasa chuah-hnu billpeknak chimphuannak zulh in ni-240 lio caan pakhat khat ah ngah asi ahcun, ruahpiak asi lai. H. Phaisalei bawmhnak caah itlaknak cu Tenhchihnak B bantuk in Phaisalei Bawmhnak Soknak langhtermi,le phaisalei bawmhnak soknak tuahnak lioah caanhman tein mizaw telpinak he pehtlai in a tlingmi le adikmi mizaw theihhngalhnak pekmi cungah hngat asi. Phaisalei bawmhnak caah mizaw itlaknak biakhiahnak he pehtlai in, Metro nih Tenhchihnak B ah chimmi nak in adang theihhngalhnak kha, mizaw nih itlaknak caah a tlakmi a si nak hnga ding a zumhmi a hlei theihhngalhnak kha mahduh in pek a duh ko nain, a hal lai lo. Metro nih a tlaumi theihhngalhnak hal awk ah mizaw cu a chawnh ahcun, Mizaw nih lehnak caan ni 30 a ngei lai. Ni -30 caan chungah lehnak tuah lonak nih hmailei tuahtonak in soknak ngolter chungnak kha a chuahpi lai; mizaw nih soknak cu Metro nih mizaw sinah cubantuk zohkhenhnak caah a chuahmi a hmasa chuah-hnu chimphuannak zulh in ni-240 lio caan pakhat khat ah halmi theihhngalhnak peknak in a Page 3 of 9

4 nunter khawh tthan. Mizaw nih a diklomi le ahmaan lomi theihhngalhnak kha a pek ahcun, phaisalei bawmhnak caah a tlak lo ngaimi asi kho,cun nincang zulh in, a bill cu tling tein pe dingah ruah asi kho. I. Limmi Phaisalei Bawmhnak Soknak cu voikhat ah hmuhco asi bak in,metro Aiawhtu nih soknak cu a zohthan lai. Ruahchungnak in a tlakmi si dingah khiahmi mizaw hna cu Phaisalei Bawmhnak Soknak asiloah mizaw sinin adang a hlei theihhngalhnak caah herhnak um loin phaisalei bawmhnak caah tuahpiak an si lai. J. Phaisalei bawmhnak caah amkhanlomi le a tlaklomi mizaw nih Metro kha Metro Zokhenhnak Peknak Prokrem thawngin adonghnak ah tuahto dingmi peknak ngahnak telhchih in, peknak thimding ceihhmai dingah apehtlaih khawh. Metro Aiawhtu nih adang Metro polasi tangah a ngah khomi adang tthumhnak pakhat khat i mizaw cu a theihter lai. Billpeknak le Khawlhnak Ningcang kongah Achuahmi A. Phaisalei bawmhnak caah phaisalei in itlak dingah khiahmi mizaw kongah, atulio Federal Sifahnak Hmuhsaknak I 175% asiloah atang innchungkhar hmuhmi a ngeimi mizaw nih Telhchihnak A (ah langhter asi bantukin bill man) Tulio Federal Sifahnak Hmuhsaknak I 176% le 250% kar a hmuhmi innchungkhar mizaw hna nih Tenhchihnak A ah hmuhsak asi bantukin bill man mizaw covo kongah aa nge lomi man-tahnak tthumhnak a hmuh lai.silei ah a hermi tiah khiahmi mizaw kongah, Metro Aiawhtu nih atlakmi tthumhnak cu a khiah lai. Mizaw Cazin Manezer le Phaisalei Lubik Bawi kong-pakhat hnu-pakhat hrampi hna cu a zohthan lai. Phaisalei bawmhnak caah ruahpiakchungnak in a tlam dingah khiahmi mizaw nih man ah 100% tthumnak(dihlak in-hloh) a hmuh lai. B. Tenhchihnak A in sokkhawhmi zatuak tthumhnak cu mizaw caah billpek khawhmi gross caah hman asi lai. Cubantuk tthumhnak hna cu sokkhawhmi Federal phung he zulh dingah tinhmi lam ah ser cang asi, cu nih cun Metro kha Metro nih pathumnak-party a ngeimi, sokkhawhmi Phaisachiahmi Zulhphung ah langhtermi zoh-tthan ninglam hmang in tuakmi,hlan thla-12 tahnak caan chungah Silei-zohkhenhnak le chawhlehnaklei pekpiaktu nih ah onhmi zat ruahpiaknak khen a kham. Tenhchihnak A ah langhtermi zatuak tthumhnak hna cu a caanningin(atlawmbik kumtin) Federal phung tangah a rak ummi standard kha cu zatuak nih a zulh ti fehternak dingah siamrem khawh asi; cubantuk siamremnak pakhat khat hna cu hi Polasi ah tharchuahmi telhchihmi Telchihnak A in hnek asi lai, Cucu Metro Phaisalei Lubik Bawi nih min a thut lai i nithla a khenh lai. Metro nih siamremmi tthumhnak zatuak hman cu Metro AGB siamremmi tuakmi he pehtlai in thla-12 tahnak caan dih hnu ni 120 nak tlai deuh loin a thawk lai. Cupinah, Tulio Federal Sifahnak Hmuhsaknak 250% tang amkhanlomi mizaw hna caah man hna cu Michigan State Michigan Ngandamnak halmi Si-zohkhennak onkhawhmi 115% nak tam loin rikhiah asi. C. Limmi Phaisalei Bawmhnak Soknak Apnak hnu ni 60 chungah, metro nih mizaw phaisalei bawmhnak itlaknak asiloah silei hernak ah hngat in phaisalei bawmhnak cu a khiah lai I mizaw cu pek dingmi zat tthumhnak le cubantuk biakhiahnak cu catial in a theihter lai. Phaisalei Lubik bawi nih bia a khiah lo ahcun, metro nih ruahpiaknak itlaknaknak ah ahngatmi phaisalei bawmhnak caah itlak dingah khiami mizaw cu theihter a herh lo. Metro nih mizaw cu phaisalei bawmhnak caah a tlak lo in bia a khiah ahcun, Metro nih mizaw cu alnak hrampi telhchih in,cubantuk biakhiahnak cu catial in a theihter lai. D. Atang pekmi batntukdah ti loin, phaisalei bawmhnak caah itlaknak biakhiahnak nih biahkhiahnak he pehtlai in ahmasabik service nithla khen thla 6 chung a chuahtermi kha Page 4 of 9

5 a peh lai Nicangtein, Mizaw cu thla 6 chungah bawmhnak caah a tlak cang i mizaw phaisalei dirhmun, innchungkhar hmetngan,le amakhannak rulhnak hna cu a tlen lo ahcun, mizaw cu chapmi poipang asiloah a herhmi silei zohkhenhnak he pehtlai in, a tharmi Phaisalei bawmhnak Soknak ap hau loin, phaisalei bawmhnak caah a tlak cangmi siding ah ruah asi lai. Asinain, Mizaw cu phaisalei bawmhnak caah a tlak asinain a phaisalei dirhmun/ asiloah phaisalei bawmhnak caah a pehzulhmi itlaknak a hnursuang khomi amkhannak sinak ah thil thlennak a ton ahcun, mizaw cu Metro sinah ni 30 chung asiloah,thil pakhat khat cannak,thuk deuh ngandamnakzohkhenhnak service hmu hlan, ah cu thlennak cu biakchawnh ding in kan I ruahchan. Thimding dang in, Metro nih Phaisalei Bawmhnak Soknak ah pekmi theihhngalhnak tharchuahmi cu a hal khawh i, cu tharchuahmi theihhngalhnak ah hrambunh in, mizaw pehzulhmi itlaknak kha man a khaih tthan khawh. Billpeknak le Khawlhnak Ningcang kongah Achuahmi A. Tthumhmi ah a tlakmi mizaw, asinain a lak silomi hna caah, zohkhenhnak cu atangmi pek a cumi phaisa he pehtlaiin theihter asi lai. Metro Zohkhenhnak Peknak Prokrem chungah tuahto dingmi peknak caan siamrem dingah mizaw cu Metro Aiawhtu he tonnak caan kha ser ding in fial asi lai. Cubantuk atangmi phaisa hna cu mahte-peknak phaisa he pehtlai in Mizaw Cazin polasi ningin tuahto asi lai. B. Phiaisalei bawmhnak caah mizaw cu a tlak asinain pek a cumi a tangmi tangka (telhchihnak,sokkhawh asi ahcun, peknak timhnak cung- hnatlakmi caan in) a pek lo ahcun,metro nih Metro Billpeknak le Khawlhnak Polasi ah langhtermi cawlcanghnak pakhat khat kha a hman khawh, cu polasi cu Athlenglomi Billpeknak le Khawlhnak Polasi kongah,metro nih hi polasi he a zulmi phaisalei bawmhnak caah mizaw itlaknak khiah dingah a tlakmi thazang chuahnak um loin, hawihlei khawlhnak cawlcanghnak( cu polasi ah fianter bantuk in) cu a tuah lai lo. Zapithanhnak A. Hi cu hi Phaisalei Bawmhnak Polasi umnak le term hna cu kaupi in Metro hmasabik le a pahnihnak service hmun ah a ummi hna sinah ngahtermi Metro Polasi kha asi. Arak umciami pinah, Metro nih hi Polasi ah Telhchihnak C ah telhmi bantukin afiangmi-holh tawinak chimthannak cu a tthatter lai i kaupi in a zamh lai. Cubantuk afiangmi-holh tawinak chimthannak cu(i) mizaw minkhumhnak thil le achung-um mizaw kutken-cauk ah telh asi lai,(ii) mizaw ceo sinah a chungthil asiloah chuahnak tuahnak caah pek asi lai,cun(iii) hi Polasi le Phaisalei Soknak he, Metro website, mi nih theihmi le awl te in luhkhawhnak hmun ah tar asi lai. Afiangmi-holh tawinak chimthank cu mirang le a tlawmbik ah a tlawm deuhmi hmasabik holh asimi adang holh(i) 1,000 pumpak, asiloah (ii) Metro hmasabik le a venchangtu service hmun chungah milu zat 5% tluk nih hmanmi holh in ngah ter asi lai. B. Metro nih fiang tein Mizaw Luhnak le Minkhumhnak hmun le Poipang Department, phaisalei bawmhnak le sonak tuahnak langhternak he pehtlai in theihhngalhnak peknak hmuhsaknak ah a tar lai. Cubantuk hmuhsaknak nih atanglei chimphuanmi hna hi a telh lai. Nangmah cu atlakmi mizaw caah sizung nih a pekmi term le dirhmun tangah phaisalei bawmhnak caah na tlak kho. Tamdeu theihhngalhnak caah ( ) or ah Metro Aiawhtu Zung kha chawn. Cubantu hmuhsaknak cu mirang le a tlawmbik ah a tlawm deuhmi hmasabik holh asimi adang holh(i) 1,000 pumpak, asiloah (ii) Metro hmasabik le a pahnihnak service hmun chungah milu zat 5% tluk nih hmanmi holh in a um lai. Cubantuk hmuhternak cu sullamngei hmuhkhawhnak petu Metro thiri Page 5 of 9

6 chung Metro sikhan le adang hmun hna ah tar asi lai. C. Mizaw nih phaisalei bawmhnak ngahnak he pehtlaiin (i) hi polasi kongah theihngalhnak le soknak tuahnak caah phone number,cun(ii) hi polasi a umnak wesite address Phaisalei Bawmhnak Soknak telchih in, afiangmi chimphuannak telh dingah mizaw cu billpeknak chimphuannak kha a kuat lai,cun afiangmi-holh chimthannak zong a ngah. Billpeknak le Khawlhnak Polasi ah chimcang bantukin, Metro nih hawihlei khawlhnak cawlcanghnak( Billpeknak le Khawlhnak Polasi ah fiantercang bantukin) tawlrel a timh ahcun, Metro nih Telhchihnak C ah langhtercang bantukin, a tlawmbik billpeknak chimphuannak pakhat nih hi Phaisale Bawmhnak Polasi afiangmi-holh tawinak chimthannak copy cu a telh lai ti kha a fehter lai,cubantuk copy cu iruahmi hawihlei khawlhnak cawlcanghnak tawlrel hlan ni 30 ah a pek lai. Budgettuahnak,Tia lmifimnak,le Theihternak A. Phaisalei Lubik Bawi nih a fehter dingmi cu alak zohkhennak le tthumhmi man telh in, atlakmi phaisalei bawmhnak hna cu Metro kumfatin tuahnak budget ah telhchih kha asi. Budget suaimi zat nih phaisalei bawmhnak peknak ah ngolnak hmun caah a tuah lai lo, nain bawmtu thil hna peknak caah timnak bawmhnak caah fonhnak caah a tuah lai. B. Metro nih atlingmi Phaisalei Bawmhnak Soknak ( theihhngalhnak aherhmi bawmtu he) cu Hmangtu Service Zung record ah chiahpeng ding in a tuah lai. Cubantuk record nih theihhngalhnak cu ruahpiakthannak caah nawlnak pekmi he cubantuk soknak cu hnatlakpi asiloah al asi maw ti kha a langhter lai. C. Hi Polasi ah a zulmi Metro nih a pekmi phaisalei bawmhnak cu hmankhawhmi phung tangah aherh ningin kumfatin in tuak le theihter asi lai. Pawngkam thil ah a hngatmi nawlpekmi cusatte dah ti loin, Metro nih Metro Silei-zohkhenhnak man theihternak (service caah a man taktak silo in)in a rami a dihlak man-in-hauhmi man khan ah a hngatmi pekmi service man taktak a hmangmi polasi tangah mizaw tlaknak caah pekmi phaisalei bawmhnak cu theihternak a tuah lai. Biathlisinak Riantuantu Theihhngalhnak/C awnpiaknak Metro nih phaisalei bawmhnak caah a herhnak cu theih awl le mizaw caah pumpak kong asi ti kha a theihpi. Theihhngalhnak biathl le pumpak minthatnak humhaknak cu hi Polasi ah ai zulmi phaisalei bawmhnak a kawlmi caah chiahpiak peng asi lai. Mizaw phaisalei bawmhnak soknak theihhngalhnak cu mizaw nih nawl a pek asiloah phung nih a hal dah ti lo cun chuahthlah asi kho lo. A. Metro nih Hmangtu Service Zung,Phaisalei Fimchimtu le Mizaw Minkhumhnak/ Cheknak hmun i rianfialmi dihlak hna cu hi Polasi le afiangmi-holh tawinak chimthannak le Phaisalei Bawmhnak Soknak form ah luhnak ngeih ding le,atlakmi Metro Zung asiloah aiawhtu sinah direct in biahal khawhnak dingah hi Phaisalei Bawmhnak Polasi ah a chimter hna lai. B. Metro nih riantuantu membar dihlak hna cu zapi le mizaw pehtlaihnak ah hi Phaisalei Bawmhnak Polasi le ningcang he pehtlai in itlak tein cawnpiakmi a siter hna lai. Atlakmi Metro zung asiloah aiawhtu sinah hi Polasi kongah biahalnak direct in an tuah khawh lai. Sullamfianternak Ngeimithil: Pumpak nih a ngeihmi chawlehnaklei thilri man pakhat khat, phaisa in thlen khawhmi sapesial pakhat khat. Banabia hna cu phaisa,hunhimnak,hmuhkhawhmi cazin,thilthuam,inn(ahmasabik umnak nak in),mawtaw,le adang thilri hna an si. Hi tinhmi Page 6 of 9

7 hna caah, Ngeihmi thil nih Michigan phung tangah biaceihnak in luattermi ahmasabik umnak asiloah adang thilri, pensen asiloah pensen laknak timhnak ( cubantuk timhnak khen phawtzamhnak le peknak hna cu hi polasi tinhmi caah innchungkhar hmuhmi caah telh khawh asi) hna cu a telhchih lo. Leiba tthalo Hmanawk Pekmi: Khawlhkhawhlomi hmuhkhawhmi cazin( khawlh dingah atlakmi zuamnak hna cu cubantuk hmun ah tuah cang asi),contreklei biaceihnak telh loin,mizaw nih pekdingah a tlohnak in a thawh. (i) Phaisalei bawmhnak caah a bu in tthen lomi ngandamnak zohkhenhnak a ngeimi: asiloah (ii) tthumhmi zohkhenhnak form ah phaisalei bawmhnak caah a tlakmi asinain hi polasi ah azulmi tthumhnak soknak hnuah pek acumi atangmi phaisa pek a tlohmi. Innchungkhar: A nupi/va (phunglei zapitheih-phung in nu/va telhchih in)le Chunglei Ngunkhuai phung ningin midang a hngatchanmi mizaw. Innchungkhar Hmuhmi: Ngunkhuai pek hlanah kap dihlak in Innchungkhar kumfatin hmuhmi zat le phaisalei bawmhnak, hngakchia bawmhnak caah tlawm deuh peknak cu tuah asi. Innchungkhar hmuhmi nih man dihlak,lahkhah,phawtmi tangka,akarh,zatlangnun Hunhimnak bawmhnak, riantuantu rulhnak,ralkap pensenlami bawmhnak, cawnpiaknak caah hmaan tein bawmhnak,ralkaplei pekmithil,caanhmaan tein innchungkhar ah khua a salomi innchungkhar membar sinin bawmhnak(hngakchia bawmhnak nak in adang), cozah pensen,pumpak pensen,amahkhannak,kumtin tangka peknak,hlannak,bawi,innlo, zohkhennak pekmi thil,le hmuhmi form sinin hmuhmi hna cu a telhchih. Phaisalei Bawmhnak: Poipang asiloah a herhmi silei zohkhenhnak caah mizaw caah mankhiahnak ah a ningpi asiloah a cheuchum mantthumhnak siseh, phaisalei ah atlak, asiloah silei a hermi mizaw kong ah, cubantuk dirhmun(term) hna cu hi polasi ah fianter an si. Phaisalei bawmhnak nih leiba tthalo asiloah cozah prokrem in contreklei tlamtlinlonak hna a telh lo,asinain amahkhannak hrawm-peknak,zuhkhawhmi,asiloah a pahnih in a telh khawh. Phaisalei Atlakmi: Tenhchinak A ah langhter bantukin, Phaisalei Bawmhnak Soknak kongah mizaw nih a pekmi adikmi theihhngalhnak ah hngat in langhter bantukin, Federal Sifahnak Hmuhsaknak i 250% ah asiloah cunak niam a hmuhmi mizaw. Silei Ahermi: Pathumnak-party nih peknak hnuah aa silei asiloah sizung bill nih kumtin mizaw innchungkhar hmuhmi 25% a lawnhmi le bill atangmi phaisalei in a pe kho lomi mizaw. A chuakmi hernak silei a hmangmi mizaw hmandingmi phaisa cu peknak nih nunnak caah a biapimi ngeihmi thil hlohnak a hal asiloah innchungkhar bawmhnak thiltining ah acu lomi phaisalei hernak a chuahter tikah silei miher caah a bu in tthen asi. Silei Aherhmi: Achung mizaw asiloah aleng mizaw pakhat khat sizung service, silei hmanmi asiloah mizaw caah sizung nih a pekmi thil, cu Silei-zohkhenhnak tangah rulh asi. Silei in a herhmi service nih a telh lomi hna: (i) Silei-asilomi service zatlangnun le rian he a pehtlaimi service;asiloah (ii) ( hi tinhmi caah,hliamnak,zawtnak,asiloah ichuahpimi tlamtlinlonak asiloah muihrawhnak hna remh dingah sermi plastic hlainak hna cu ruahpiak asi lo thimmi ) thuhboihlei hlainak thimi. Mahte-Peknak: Tthumhnak Amahkhannak rulhnak ailoah adang pathumnak-party peknak hram a ngeilomi mizaw caah tthumhmi 40%. Mahte-Peknak Tthumhnak cu hi polasi ah tlingte in chimmi le Tenhchihmi A ah langhtermi Hmuhsaknak ah a hngatmi Page 7 of 9

8 hmuhmi tangah tthumhnak caah mizaw a tlaknak hmun ah a ngahmi tthumhnak can ah pek asi.. Ruahchungnak in Atlakmi: Atlingmi Phaisalei Bawmhnak Soknak a ap lomi mizaw cu, zeisipohasiah atanglei tahnak pakhat asiloah dam deuh ah a simi asi lai. Inn-ngeilo Innlo ngeih loin athimi Amah zakaah tuahpiaktu a ngeihlomi lungthinlei tlamtlinglomi Silei-bawmhnak ah atlakmi,asinain service nithla ah asilomi asiloah service rulh-lomi caah Aniammi- Hmuhmi Federal Sifahnak Hmuhsaknak 200% ah asiloah cu tangah tahnak itlaknak a ngeimi pumpak caah cozahlei prokrem pakhat asiloah cu nak tam ah minpemi. Dandetnaklei phunglam in thongtlaknak Mizaw hna cu Phaisalei Bawmhnak Soknak phit fial an si hlanah,metro nih a cawnpiakmi Metro Aiawhtu hna nih mizaw he hlan tahnak kha caanhmaan tein an zohthan lai. Metro nih ruahpiak chungmi itlaknak khiah dingah adang software prokrem asiloah amahtein a tuahmi ningcang kha a tthatter khawh. Ruahpiak chungmi itlaknak caah hlan tahnak pakhat khat a tlinhmi mizaw cu 100% tthumhnak ah aa tlakmi sidingah ruah asi lai i Phaisalei Bawmhnak Soknak ap dingah fial asiloah hal asi lai lo. Abiapiin, ruahchungmi itlaknak hhmuhsak ko nain, Veteran Affair theihpimi petu nih veteran(ralkap-pensen) asi ti theihmi asiloah a pekchinmi mizaw nih hi polasi ah a zulmi phaisalei bawmhnak caah itlak khawhnak dingah zohkhenhnak nithla chungah silei a hermi asi tiah hmuhsaktu Ralkaplei Department le Veteran Affair siin ca kha a herh. Hnatlaknak Kawmiti Metro Ngandamnak Chawlehnak Board Director Kawmiti 2/27/2018 Nithla Tenhchihnak Tenhchihmi A= Phaisalei Bawmhnak Hmuhsaknak Page 8 of 9

9 Tenhchihmi A 2018 Phaisalei Bawmhnak Hmuhsaknak 100% 95% 90% 85% 80% 75% 70% 65% 60% Innchungkhar hmatngan 1 Innchungkhar hmatngan 2 Innchungkhar hmatngan 3 Innchungkhar hmatngan 4 $12, $21, $16, $28, $20, $36, $25, $43, $12, $21, $21, $16, $28, $29, $20, $36, $37, $25, $44, $45, $12, $22, $23, $16, $30, $31, $20, $38, $39, $25, $46, $47, $12, $23, $24, $16, $32, $32, $20, $40, $41, $25, $49, $50, $12, $25, $25, $16, $33, $34, $20, $42, $43, $25, $51, $52, $12, $26, $26, $16, $35, $36, $20, $44, $45, $25, $54, $55, $12, $27, $27, $16, $37, $37, $20, $46, $47, $25, $56, $57, $12, $28, $29, $16, $38, $39, $20, $49, $49, $25, $59, $60, $12, $29, $30, $16, $40, $41, $20, $51, $51, $25, $61, $62, % 95% 90% 85% 80% 75% 70% 65% 60% Innchungkhar hmatngan 5 Innchungkhar hmatngan 6 Innchungkhar hmatngan 7 Innchungkhar hmatngan 8 $29, $51, $33, $59, $38, $66, $42, $74, $29, $51, $52, $33, $59, $60, $38, $66, $68, $42, $74, $76, $29, $54, $55, $33, $62, $64, $38, $70, $72, $42, $78, $80, $29, $57, $58, $33, $66, $67, $38, $74, $76, $42, $83, $84, $29, $60, $61, $33, $69, $70, $38, $78, $79, $42, $87, $88, $29, $63, $64, $33, $72, $74, $38, $82, $83, $42, $91, $93, $29, $66, $67, $33, $76, $77, $38, $86, $87, $42, $95, $97, $29, $69, $70, $33, $79, $80, $38, $89, $91, $42, $100, $101, $29, $72, $73, $33, $83, $84, $38, $93, $95, $42, $104, $105, * Pa 8 cung a ummi innchungkhar chapmi ceo caah $4,320 kha chap ** Hlan tthumhnak zatuak cu hmankhawhmi Federal phung zulh dingah tinhmi lam in ser asi cang,cu nih cun Metro nih phaisalei bawmhnak caah atlakmi mizaw kha Metro nih zohkhenhnak rulhnak amahkhannak a ngeihmi mizaw caah bill( AGB ) a pekmi zat nak tam in bill a pek khawh nak hnga lo a chimh. Metro nih sokkhawhmi Phaisakhonnak Zulhpung ah langhtermi zoh-thannak ningcang, Sile-zohkhenhnak le chawletnaklei tuahtu nih a pekmi zat ruat in a AGB kha a tuak cang. Cubantuk tuaknak hna cu atanglei ah aphi an chuak: Tahnak Caan July 1, 2016 June 30, 2017 AGB 40% Metro nih a caan ningin a AGB ( a tlawmbik kumfatin) cu a tuakthan lai le,macuah hngat in, acung langhtermi tthumhnak zatuak cu a siamrem lai. Cubantuk siamremnak cu zohthannak in hi Tenhchihnak A ah hnek asi lai, mahcu Metro Phaisalei Lubik Bawi nih min(thut) le nithla a khenh lai. Minthut: Min Namh: Nithla: Page 9 of 9