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1

2 % % 11.8% 9% 2,69011% 3, ,880 40% Bandra-Worli Sea

3 $ c 02888

4 % % % % % % % % % % % ,865 85,231 78,

5

6 4 John Peace 10% % % % 12% 90% 40%70% 87,

7 5 V. Shankar Shankar John Peace 1 % Thomson Reuters % th 17.0% 6/15 1st 34.6% 1/ st 34.8% 1/15 2nd 92.8% 2/

8 6 Peter Sands

9 7 25% Unilever Diageo Tata Jaguar Land Rover Volkswagen Tesco Caterpillar 91% 113% ipad apps iphone apps app store

10 8 10 5,000 9,500 Korea First Bank SC First Bank Standard Chartered % 7%

11 9 14% % 46% 25%31% 22% 30 41% % % % 32% 26%40% 10

12 10 16%18%11% 18% Permata 24% 44% % 8% 13% 2% 13%16% 16% 58%

13 11 Peter Sands

14 % % 2 17% 12% 10% 20% 10% 13% 8% 10% (NPS) 1 >1 >5 > ,049 1,293 1, NPS Satmetrix Systems Inc. Bain & Company Fred Reichheld Bain NPS ,

15 13 4 % % 13.7% % % Q Q (NPS) Market Probe Customer Satisfaction Survey Q 12 Q 12 The Gallup Organisation 12 The Gallup Organisation, Q 12

16 14 3%2.2% 3.6% 7.3%6.5% 7.5% 8.1%8.7% 7.0% 7.4% 3.9% 3.0% (GDP) 9.2% GDP 7% GDP 6.5% 1.7%1.5%0.9% % 0.1% 7.2% 13.6% 3.2% 6.6%3.8% 16.9%

17 15 GDP 5.0% 7.0% 4.9% 14.5% 6.5% 6.1% * 7.0% 8.5% 9.2% 10.3% 3.6% 6.2% 3.0% 5.8% 4.8%5.3%6.9% 2.4% % * * * * *

18 % %15 8% , Permata Bank SCOPE

19 17 23% 15% 3% 21% 12% 12% 9% 5% Saddiq First sukuk % % % % % % % % %

20 18

21

22 20 Richard Meddings % 76.4%

23 % % % 11% 55.9% 56.5% %77.9% 11.8% %

24 22 % 10,153 8, ,046 4,238 (5) 2,645 2, ,484 7,592 (1) 17,637 16, (9,917) (9,023) 10 7,720 7, (908) (883) 3 (111) (76) ,775 6, % % 12% % % 22% 26% % % % 2.2%2.3%

25 % ,8003% ,600 2% % % ,600 9,500 8% 11% % ,5003% ,4008,400 7,900 7, % % 1026% 9% 27.2%27.9% Branch Profi t Exemption Regime GE Money Pte Limited 100% Gryphon Partners Advisory Pty Ltd Gryphon Partners Canada Inc 100%

26 24 % 47,364 32,724 14, ,981 52,058 13, , ,358 23, ,493 4, , ,969 52, ,790 70,967 8, ,828 27,021 (2,193) (8) 67,933 47,859 20, , ,847 26, ,916 40,744 3, , ,560 82, ,296 28,551 6, , ,992 35, ,140 31,381 15, , ,924 58, ,599 20,288 (689) (3) 65,926 47,133 18, ,525 67,421 18, ,717 15, ,316 27,411 2, , ,695 80, ,375 38,865 2, , ,560 82, %77.9% 70% 11.8% 83016% 17% 19%

27 % 3, ,220 45% (CCPL) 3017 GE Money Singapore 16% % 83% 13% 1701, % GDP 6012% % 15% % , % 5%

28 26 Steve Bertamini % 75% NPS Satmetrix Systems Inc. Bain & Company Fred Reichheld Bain NPS

29 % 16 Breeze Mobile Breeze Places Breeze Banking 10 Wishlist Breeze Living

30 28 Standard Chartered Bank Way (SCB Way) SCB Way 22SCB Way1,000 8, High Value Client Coverage (HVCC) HVCC HVCC 21% Financial Times and Investors Chronicle Awards 14%9% 30 10% 23 Saadiq Saadiq 25% 10% NPS NPSNPS NPS Wi-Fi ipad Breeze Mobile iphone ipad

31 29 Breeze Banking Breeze Places Breeze Living 15 SCB Way Home Sweet Home EZ Banking , ,153 1, ,791 (702) (503) (1,023) (1,104) (352) (487) (268) (166) (4,605) (71) (29) (166) (117) (32) (89) (17) (3) (524) (5) (1) (6) (12) (41) (21) 1,650 1, ,058 1, ,079 (721) (384) (797) (1,085) (336) (458) (254) (141) (4,176) (45) (33) (139) (122) (56) (159) (19) (5) (578) (4) (1) (5) (2) (12) (14) 1,313 % 2,422 2, ,272 1, ,409 1, ,478 1,513 (2) ,791 6,079 12

32 % % % % % %59% % % % ,600 9,500 5,4009% , % % % 3,5002% GE Money 5,900 15% % % 26%

33 31 1,9003% 9,500 12% % , % % % GE Money % 5.03 GE Money 21% 7,70022% % 40012% 2,900 8,10026% %

34 32 1,9002% % % 1917% % % 5004% % 39% ,800 1,1002% % 1,6005% % 2,70017% ,40043% 3, % 9,800 1% 9,5009% % 24% 3% 18% % %1.89 5% 50% % 2,70019% ,100 25% 1.359% % 12% % % %

35 33 3,2005% % 11% 2,9006% % 9% 3001% ,900 44% 7, ,40010% ,50018% %1,400 2,100 4,10011% % 17% 20% 1,4006% % 2,70021% % 1,7002,80027% %

36 34 Mike Rees % 80% 1,049 1,293 1, >1 >5 >

37 35 529% % , , % 13% 1% 24% 150 OPEC Fund for International Development (OFID) 40 Inter- American Development Bank (IDB) Latin American Trade Co-lending Partnership Sealane Sealane II 2530

38 Gryphon Partners 1 East & Partners937

39 37 1,723 1, ,940 1,323 1, ,619 10,846 (693) (602) (312) (972) (477) (598) (435) (1,058) (5,147) (32) (19) (32) (17) (80) (197) (8) 1 (384) (31) (8) 31 (60) (13) (10) (8) (99) ,216 1,384 1, ,687 1,531 1, ,386 9,979 (634) (602) (283) (885) (413) (537) (399) (1,087) (4,840) 2 (87) (30) (23) (143) (5) (19) (305) 1 (1) (1) (3) (29) (5) (26) (64) , ,770 % (3) 1,595 1, ,652 1, ,247 2, ,688 3, ,873 1, (34) 6,758 6, ,846 9,979 9 % 1,434 1, (33) 3,688 3,

40 38 10% 80% 8.679% % % % 10% 12% %1% 3.076% , ,50055% 9, % % 2,7003% % % 25%14 25% % % % % 39% % % 9001% 9.21

41 % % % % % 59% 5,9009% % , % 9.98 Portland Steel IKEA Daewoo International Daewoo International 200 ( ) Caterpillar Financial 23 ORIX 5 ORIX

42 % % 32% 34% % % , % % 7,50012% % 7% 28% 11% 2,90010% % % % 5,5003,200 5,70021% % % % 19% % 22% 17% 26% 8,70010% % 3% % ,3001,700 3, % % 2.78

43 % % 6,40015% % % ,7008, % % 2, % 3% 25% 17% 6,10011% ,1004% % ,3006% % Barclays 1% 2% 3,6009% % Barclays 1,7004% %8% 17% % 24% 2,9003% % ,000105% 1,800 69% % 5.54

44 42 Gallup Q ,000 87, ,000 87,000 86,

45 Leading the Journey Great Manager Programme 17, DNA Clinton Global Initiative5,000 7,000 95%Gallup Organisation Q Gallup

46 44 SCB Way Culture Toolkit

47

48 , , ,880 16% 44% 15,000 2,500 18,865 Goal 40% 70,000 ( ) %

49 Esjay International 2 Dream Children s Home 9% , Standard Chartered Saadiq Standard Chartered Saadiq sukuk 35, % 76%

50 48 76,000 95% ,880 42% 60% 192 PwC 131 PwC 337 PwC

51 Mitra Bisnis Keluarga 2 1 Gallup Organisation Q %6% % 6,000 77% 2,500 1 Goal Goal 18, (Nets for Life) (FTSE4Good) 500

52 50 20% 74%64%

53 % 48% 64% 74% 0.5% 0.5% 76 2% 1% 0.3% 16%

54 52

55 53 III IV Dodd-Frank John Vickers

56 , , , ,

57

58 56

59 57 II 1 14A B C 1A12C 13 14

60 58

61 ,235 25,267 67,933 47, , , ,740 73,279 42,880 41,804 52,700 45,624 8,612 7, , ,631 1

62 60 88,471 2, , ,261 2,809 1, ,225 4,035 1, , , ,064 5,019 4,583 86,418 2, , ,854 2, ,150 3, , , ,430 3,959 4, % 49%

63 , % 57% 22 GE Money 17 9% 18,790 10,823 20,835 14,895 1,755 1, ,549 5,558 8,909 6,098 6, , ,686 33,445 2,751 3,029 4,613 5,790 2, ,231 27,099 22,761 31,546 26,903 4,523 4,615 1,341 3, , , ,804 4,858 7, , , ,999 28, ,771 4,474 3,824 4, , , ,837 25,958 1, , ,160 5,673 1,019 1, ,103 12,274 7,248 2,602 3,818 8,978 2,461 2,604 1,260 7,904 36,875 3,136 1,952 1,416 1,332 1, ,255 1,905 3, , , ,607 14, ,865 23,432 24,815 6,646 25,120 6,407 13,957 4,772 42, ,288 (72) (41) (126) (188) (84) (138) (45) (66) (760) 1 50,459 47,535 38,066 51,835 10,846 18,434 6,068 45, , ,097 7,301 3,777 8, , ,643 66,

64 % ,245 10,689 23,061 14,679 2,124 1, ,662 4,237 6,306 5,549 6, , ,699 28,913 2,314 2,944 4,568 4,938 2, ,575 24,796 19,939 33,178 25,651 4,947 4,499 1,100 3, , ,278 3, ,454 3,975 5, , , ,227 26, ,378 3,660 4,359 3, , , ,479 23,490 1, ,971 4, ,390 9,087 4,965 1,468 3,426 8,975 2,598 2,858 1,128 6,895 32,313 2,365 2,775 1, ,388 1,462 2, , ,944 13, ,589 18,781 19,441 7,007 22,515 6,400 13,657 3,815 38, ,014 (61) (41) (114) (199) (54) (207) (39) (45) (760) 1 43,516 39,339 40,071 47,967 11,293 17,949 4,876 41, , ,591 7,215 3,193 8, , ,196 53,

65 63 64% 67% 57% 60% 3,011 8,867 57,671 69,549 20,194 10,502 2,749 33,445 10,474 3,450 5,307 19,231 33,679 22,819 65, ,225 2, ,182 2,300 1, ,804 23,705 4, ,232 1,117 1,649 1,708 4,474 16,797 8, ,958 4,301 1,372 5,673 5,912 3,602 2,760 12,274 25,704 9,380 1,791 36,875 4,146 5, ,255 7,267 5,160 2,269 14, ,865 94,827 42,588 9, ,288 (760) 268,753

66 64 2,871 8,947 58,844 70,662 18,019 8,303 2,591 28,913 9,464 3,369 4,742 17,575 30,354 20,619 66, ,150 3, ,877 1, ,454 22,605 3, ,547 1, ,267 3,660 16,493 6, ,490 3,155 1, ,453 4,610 2,818 1,659 9,087 22,507 8,495 1,311 32,313 4,440 4, ,388 6,195 4,655 2,306 13,156 1, ,589 87,596 34,829 7, ,014 (760) 246,

67 ,4009% 1,000 8,

68 ,096 1 (17) (14) (68) (113) (32) (159) (16) (39) (458) (434) % ,173 (20) (20) (57) (160) (32) (141) (16) (60) (506) (451) %

69 (28) (23) (26) (179) (23) (52) (14) (5) (350) (10) ,001 (29) (19) (29) (166) (33) (45) (12) (5) (338) (85) % 180

70 ,400 4,500 50% 58% , ,087 1 (61) (24) (68) (325) (80) (791) (45) (65) (1,459) 22 (6) ,628 (328) 1,300 58% , ,458 (82) (5) (136) (347) (80) (641) (44) (76) (1,411) , ,047 (311) 1,736 50%

71 (10) (4) (8) (6) (9) (7) (5) (49) (5) (14) (7) (23) (8) (7) (4) (15) (78) (2) (45)

72 ,399 1, ,890 1, ,734 2,679 1, ,679 1, ,861 (40) (14) (54) (957) (957) (1,252) (1,252) (10) (10) (27) (27) (70) (70) (62) (62) (1) (1) 1, ,396 1, ,528 (399) (116) (515) (416) (240) (656) ,002 (130) 872 1, ,734 1, ,679

73 ,917 (1) (1) (1) (20) (13) (4) (40) (121) (52) (244) (304) (51) (136) (19) (30) (957) (8) (2) (10) (3) (1) (12) (16) (11) (23) (2) (2) (70) ,266 (38) (23) (30) (187) (29) (61) (21) (10) (399) (2) , , (4) (2) 4 36 (151) (55) (297) (391) (99) (165) (27) (67) (1,252) (8) (16) (3) (27) (3) (13) (18) (7) (17) (1) (3) (62) (5) (1) 1 4 (1) ,418 (43) (19) (36) (189) (41) (52) (16) (20) (416) , ,917

74 % 16% 18% % 2.8% 51 4% 57% 49% 3.7% 4.2% 30 30

75 ,838 59,755 52, ,695 42,979 48,518 54, , ,432 60,162 40, ,400 9,263 55,577 35,521 91, ,925 22,579 45, ,914 21,219 43, ,674 1,835 3, ,564 1,983 3,547 66, , , ,108 53, , , , ,187 3, ,587 2, ,035 4, ,403 3, ,262 1,089 4, , ,136 (82) (1,399) (491) (1,890) (93) (1,318) (506) (1,824) 150 1, , , ,312 66, , , ,513 53, , , ,164 (2) (326) (434) (760) (2) (309) (451) (760) 66, , , ,753 53, , , , ,599 1, ,174 1, ,651 2, ,118 4, ,988 4,988 1,206 6,046 6,046

76 (187) (187) (180) (180) AAA 15,164 3,285 18,449 10,427 2,791 13,218 AA- AA+ 18,806 7,959 26,765 19,689 8,562 28,251 A- A+ 23,849 8,712 32,561 18,384 8,378 26,762 BBB- BBB+ 7,090 4,396 11,486 8,078 2,516 10,594 BBB- 2,435 1,347 3,782 2,947 1,361 4,308 6, ,131 7, ,100 73,885 26, ,174 67,140 24,093 91,233 74,130 26, ,419 67,201 24,093 91, ,025 4,609 17,634 11,781 5,933 17, ,567 21,680 77,247 50,555 17,895 68,450 68,637 26,289 94,926 62,372 24,093 86, ,475 5,475 4,804 4, ,493 5,493 4,829 4,829 74,130 26, ,419 67,201 24,093 91, ,

77 % % % % % % % % % 2,422 2,096 2, % 2,673 2,309 2,232 6% % % % % 1,752 1,587 1,561 70% 1,863 1,725 1, % 2,422 2,096 2, % 2,673 2,309 2, % 0.5% ,600 7,700 80% A 15%AAA A (9) (7) (16) (22) (4) (26)

78 76 (GIIPS) 2 GIIPS , , , ,228 (1,136) (29) (196) (1,361) (4) (4) (5) (43) (2) (50) (5) (1,179) (35) (196) (1,415) , GIIPS 70% GIIPS 30% 11GIIPS 3

79 77 1% 24,351 10,497 34,848 12,623 7,131 19,754 12,061 16,904 28,965 13,117 12,706 25,823 17,581 4,728 22,309 13,857 4,226 18,083 16,796 4,586 21,382 12,781 5,542 18,323 13,372 5,158 18,530 11,692 3,514 15,206 6,691 10,687 17,378 5,927 10,717 16,644 6,931 7,138 14,069 7,488 5,846 13,334 4,897 3,939 8,836 3,918 2,362 6,280 3,949 3,395 7,344 2,782 2,231 5,013

80 78 Prudential Sourcebook for Banks, Building Societies and Investment Firms (BIPRU) % Monte Carlo 95%

81 79 10% 16% 23% 97.5%

82 (0.4) (30.9) (29.9)

83 81 5,712 5,817 5,316 5,266 3,305 3,400 2,847 2,606 1,993 1,420 1, ,514 1,495 1,490 1,343 1,213 1, ,152 2,838 29,864 27,569 1%

84 82 III 100% % 1%

85 , , , ,502 % % ,402 9,962 47,364 12,952 18,283 24,679 12,019 67, ,369 16,381 3, , ,480 42,266 65,405 75, , ,695 32,456 41,208 10, ,555 14,898 5, ,742 43, , , , , , ,092 1, , ,054 40,242 7,284 7, ,819 11,621 19,232 23,251 11,822 65, ,549 7,993 16,518 2,513 51,573 19,139 2, ,866 35, ,768 16, ,481 71,271 49,451 50, ,695 (168,685) 44,081 85,420 80,559 41,

86 84 25,339 7,385 32,724 9,204 12,182 19,596 6,877 47, ,800 10,715 2, , ,268 35,921 55,450 73, , ,269 32,564 29,091 13,641 95, ,831 5, ,009 40, ,711 97, , , , ,565 2, , ,213 37,464 6,943 2, ,502 9,159 11,887 19,606 6,481 47, ,817 9,052 13,691 1,131 34, ,153 2, ,290 33, ,726 15, ,912 63,553 42,567 39, ,695 (142,201) 33,668 64,026 83,372 38, ,717 1, , ,369 57, ,291 29, , ,086 59, ,919 29, ,207 25,306 3, , ,275 49, ,105 23, , ,581 52, ,997 24, ,976

87 ,184 1, ,463 2, ,211 41,538 8,151 5, ,081 38,288 7,644 4, ,967 8,475 17,512 3,393 11,426 11,512 12,301 3, ,436 18, ,391 24,718 23,151 2, ,332 22,560 2, , ,679 54,484 31,505 37, ,735 55,982 24,518 41,804 70,558 22,349 3,968 1,120 61,642 18,746 13,476 1, , , ,305 24, , , ,684 21,961

88 86 53

89

90 88 II General Prudential Sourcebook Prudential Sourcebook II (VaR) III III IV

91 89 40,714 38,212 (1,494) (1,494) 39,220 36, (320) (321) (241) (530) 13 (58) (46) (46) 8 (459) (7,061) (6,998) 50% 1 (702) (664) 50% % (106) (132) (53) (60) (7,736) (7,669) 31,833 28,922 1,494 1,494 1,194 1,192 2,506 2, ,514 5,514 50% % (521) (326) (335) (141) 37,012 34, ,717 15,939 (1,194) (1,192) (2,506) (2,507) (1,669) (1,144) 11,348 11, % 1 (702) (664) 50% 50% (521) (326) (106) (132) (1,329) (1,122) 10,499 10,770 (4) (3) 47,507 45,

92 90 28,922 19, ,137 4,849 4,332 (1,152) (745) (63) (378) (982) (18) 31,833 28, , ,333 28,762 26,972 21,354 15, , , % 11.8% 13.7% 14.0% 17.6% 18.4%

93 91 71,970 67, , , , ,077 31,528 31,138 36,465 29,294 25,447 25,707 54,349 46,896 21,266 19,247 33,477 32,952 12,047 11,220 63,976 55, , ,959 (8,045) (6,882) 270, , ,917 15,266 10,135 10, % CAD2 CAD CRD335 21CAD % CAD2 70% 187% III III 100

94 92

95

96

97 95 1. John Peace John John Burberry Group plc Experian plc GUS plc Djanolgy City Academy John Peter Sands Peter Peter McKinsey & Company Peter Rudy Markham Rudy Rudy Legal and General Group Plc AstraZeneca PLC United Parcel Service, Inc Moorfi elds Eye Hospital CSM.nv Rudy Unilever PLC Unilever NV Unilever Unilever Rudy Richard Meddings Richard Richard Richard Barclays Barclays PLC Barclays PLC Woolwich PLC Richard Woolwich PLC Richard 3i Group plc Richard Steve Bertamini Steve GE22 GE GE GE Steve GE GE Steve47 6. Jaspal Bindra Jaspal Jaspal UBS Jaspal Vital Voices Global Partnership Employers Forum on Disability XLRI School of Business & Human Resources Richard Delbridge Richard University College London Hospitals NHS Foundation Trust JP Morgan Midland Bank plc Richard National Westminster Bank Plc Richard Tate & Lyle PLC. JP Morgan Cazenove, Fortis N.V., Balfour Beatty plc, Gallaher Group plc, Innogy Plc Egg Plc Richard Jamie Dundas Jamie Jupiter Fund Management plc Jamie MEPC Macmillan Cancer Support The Francis Crick Institute Morgan Grenfell Jamie 61

98 96 9. KBE Val Gooding, CBE Val Val Premier Farnell plc. Lawn Tennis Association Virgin Group Holdings Val BUPA BUPA BUPA J Sainsbury plc BAA Cable and Wireless Communications plc Compass plc Association of British Insurers(ABI) Val XL Group plc Val Simon Lowth Simon AstraZeneca PLC Scottish Power PLC Simon Scottish Power Scottish Power Simon McKinsey & Company 15 Scottish Power Simon McKinsey & Company Ruth Markland Ruth WRVS The Sage Group plc Arcadis NV Freshfi elds Bruckhaus Deringer Ruth Freshfi elds Freshfi elds John Paynter John Jardine Lloyd Thompson Group plc Standard Life Investment Holdings Standard Life Plc Greenhill & Co. Inc. JP Morgan Cazenove Cazenove Cazenove Cazenove JP Morgan John John Mike Rees Mike Mike Mike V. Shankar Shankar Majid Al Futtaim Holding LLC Shankar 19 Shankar SINDA Paul Skinner Paul Infrastructure UK Tetra Laval Group L Air Liquide SA Paul PwC Rio Tinto Plc The Shell Transport and Trading Company plc Royal Dutch/Shell Group Shell 37 Commonwealth Business Council Oliver Stocken Oliver Oliver Home Retail Group plc Stanhope Group Holdings Limited MCC Oliver 3i Group plc Barclays PLC Barclays Merchant Bank BZW Oliver Arthur Andersen N M Rothschild Oliver Annemarie Durbin Annemarie Annemarie Annemarie Annemarie Annemarie 48

99 Tracy Clarke Tracy eaga plc Carillion plc eaga plc Richard Goulding Richard Old Mutual Group Financial Services UBS Tim Miller Tim Standard Chartered Bank Korea Michael Page International plc School of Oriental and African Studies Jan Verplancke Jan Scope International Private Limited Monitise Plc Dell EMEA48

100 98 John Peace 1010 V. Shankar Shankar

101 ICSA Hermes Transparency in Governance John Peace

102 corporate/ukcgcode.cfm listrules/mbrules/documents/appendix_14_tc.pdf

103 101 Ruth Markland Val Gooding ( ) V. Shankar V. Shankar Shankar Shankar Shankar Women on Boards % 4245 John Peace

104

105 103 Richard Delbridge Ruth Markland Jamie Dundas ipad 26 John Peace Rudy Markham John

106 104 Rudy Standard Chartered Bank (Kenya) Limited John 2125 John Dream Children's Home Good Shepherd Home Mission Boardroom Review Tracy Long

107 105 Dream Children s Home Rudy Markham John Rudy John John

108 106 ipad

109 John Peace 10/10 P A Sands 10/10 R H P Markham 10/10 R H Meddings 10/10 S P Bertamini 10/10 J S Bindra 10/10 R Delbridge 10/10 J F T Dundas 10/10 V F Gooding 10/10 9/10 S J Lowth 10/10 R Markland 10/10 J G H Paynter 10/10 A M G Rees 10/10 P D Skinner 10/10 O H J Stocken 10/ Rudy Markham 11 Rudy Rudy Rudy Rudy Rudy Rudy Rudy 20 Rudy AstraZeneca PLC Simon Lowth 10

110 108 R Delbridge J F T Dundas V F Gooding S J Lowth R H P Markham R Markland J G H Paynter John Peace P A Sands P D Skinner O H J Stocken

111 Sharman Inquiry s Call for Evidence KPMG Audit PlcKPMG Rudy Markham

112 R H P Markham ()(5) 7/7 R Delbridge (2) 7/7 J F T Dundas (1) 7/7 R Markland (4) 7/7 J G H Paynter (3) 7/7 1

113 KPMG KPMG KPMG KPMG KPMG KPMG KPMG KPMG KPMG KPMG KPMG Deloitte Ernst & Young Auditing Practices Board (APB) KPMG KPMG KPMG KPMG(i) KPMG (ii) KPMG (iii) KPMG KPMG KPMG KPMG 109

114 KPMG KPMG KPMG KPMG KPMG 542,000 Deloitte KPMG United National Global Company Working Group against Corruption

115 113 Rudy Markham Rudy Markham Rudy

116 114

117 J F T Dundas 6/6 1/1 (4) R Delbridge (5) 6/6 1/1 S J Lowth 1 (2) 1/1 0/0 R H P Markham (3) 6/6 1/1 R Markland (6) 6/6 1/1 P D Skinner (7) 5/6 1/1 O H J Stocken (1) 4/6 1/1 Simon Lowth Jamie Dundas 1 Jamie Dundas

118 116 II Simon Lowth

119 117 Jamie Dundas

120 Paul Skinner

121 P D Skinner (3) 5/5 J F T Dundas (1) 5/5 V F Gooding (5) 5/5 (6) 4/5 John Peace(4) 4/5 P A Sands (2) 5/5 1 10% 34% 14 FTSE4Good FTSE4Good Environment Indexes Ethisphere Ethisphere World s Most Ethical Companies FT ArcelorMittal Boldness in Business Award for Corporate Responsibility GS Sustain 4649

122 120 Q 12 Q 12

123 121

124 John Peace (2) 3/3 R H P Markham (3) 3/3 P A Sands (1) 3/3 1

125 123

126 John Peace (4) 3/3 J F T Dundas (5) 3/3 R H P Markham (1) 3/3 R Markland (6) 3/3 P A Sands (3) 3/3 P D Skinner (2) 2/3 1 Women on Boards Women on Boards

127 Rudy Markham 11 Rudy 107

128 126 Ruth Markland 98%

129 127 95% 50% 113%16% 31%44% 91% 8.1% Ruth Markland

130 R Markland () (3) 5/5 V F Gooding (2) 5/5 J G H Paynter (5) 5/5 Sir John Peace (1) 4/5 P D Skinner (4) 4/5 1 (i) (ii) (iii) (i)(ii)

131 Towers Watson 12 Towers Watson Towers Watson Towers WatsonTowers Watson Towers WatsonClifford Chance LLP McLagan Partners

132 ,000 Fixed Base pay Reviewable allowances Objective Delivery Programme detail 20% To attract and retain talent Cash. Reviewed annually and only by ensuring that salaries are amended as appropriate taking competitive to the relevant Typically only base pay account of the latest available element is pensionable. market in which the individual is market data. employed. Off-cycle reviews take place where there is a particular need to ensure market competitiveness. To ensure that fixed compensation is sufficient to allow a truly flexible variable compensation policy. Increases, if any, typically take effect from 1 April.

133 131 50, ,000 60%

134 132 20% 65%() 60%

135 133 (PDMR) ,900 1,900 2,475 3,227 10, ,321 1,321 1,804 2,157 7, ,286 1,286 1,741 2,117 7, ,224 1,224 1,648 2,024 6, ,353 6, ,036 1,036 1,414 1,696 5, ,185 1,561 5, ,300 5,

136 134

137 135 (i) (ii) 50,000 1,000

138 136 50, ,00050% 50,000 50, ,000 25% 1 250, ,000 35% 500,000 3,000,000 50% 3,000,000 65% 2 1 5,00070, % (i) (ii) , ,000

139 % Banco Santander ICICI Lloyds Banking Group

140 % 15% 30 15% 30% % % 100% 1.5% 1.7% ( ) () 400% 275% 250% % 50.00% 27.48% 77.48% 400% 350% 350% % 50.00% 22.41% 72.41% 400% 340% 286% % 50.00% 20.84% 70.84% 400% 325% 267% 400% 339% 308%

141 Association of British Insurers % % Thomson Reuters % 6/ % 1/ % 1/ % 2/21

142 140 1,409.01, , % Mike Rees150% P A Sands-2,000,000 S P Bertamini-1,500,000 J S Bindra-1,500,000 R H Meddings-1,750,000 A M G Rees-10,000,000V Shankar-1,500,000

143 141 Peter Sands Peter Sands 4% 1.7%11% 198 () Richard Meddings 4% Richard Meddings 1.7% Richard Steve Bertamini 26%8% Jaspal Bindra 17% 7% Mike Rees 9% Mike7% P A Sands 1,000,000 1,075,000 1,075,000 1,075,000 0% S P Bertamini 1 900,000 1,000,000 1,000,000 1,000,000 0% J S Bindra 500, , , ,000 0% R H Meddings 750, , , ,000 0% A M G Rees 600, , , ,000 0% V Shankar 1 3,200,000 3,200,000 0% 1 Steve Bertamini V Shankar V Shankar

144 142

145 143 46% 40% Steve Bertamini 35%40% 19

146 144 P A Sands S P Bertamini J S Bindra R H Meddings A M G Rees V Shankar P A Sands The Institute of International Finance, inc The Department of Health Roundhouse Trust J S Bindra Vital Voices Global Partnership Board of Governance for XLRI School of Business & Human Resources R H Meddings 3i Group Plc 84, V Shankar Gareth Bullock Gareth 165,27935,432

147 ,000 65,000 30,000 50,000 25,000 15,000 John Peace John 1,041,820650, ,000 John John John 65,000 30,000 50,000 25,000 30, %

148 146 John Peace 1, ,820 1, ,619 1 John Peace14,863 18,491 2 John Peace R Delbridge 1, J F T Dundas 1,2,3, V F Gooding 4, S Lowth R H P Markham 1,2,3,6, R Markland 1,2,3, J G H Paynter 1, P D Skinner 2,3,4, O H J Stocken , ,914 2, ,

149 P A Sands 1, ,100 3,500 2,726 8,051 S P Bertamini 1,2,7 1,316 1, ,140 1,900 1,457 6,062 J S Bindra 1, ,080 1,800 1,363 4,741 R H Meddings 1, ,440 2,400 1,857 5,598 A M G Rees 1, ,000 2,000 6,000 10,000 2,197 13,388 6,226 2,414 3,920 3,920 11,760 19,600 9,600 37, P A Sands 1, ,100 3,500 2,621 7,780 S P Bertamini 7 1, ,020 1,700 1,405 5,032 J S Bindra ,020 1,700 1,253 4,524 R H Meddings 1, ,440 2,400 1,785 5,421 A M G Rees ,200 2,200 6,600 11,000 2,089 14,093 5,615 1,782 4,060 4,060 12,180 20,300 9,153 36,850 1 Steve Bertamini Jaspal Bindra 2 Steve Bertamini 612, % Steve Bertamini341,246315,000 8 Jaspal Bindra1,800, ,231 Jaspal711,912589,236602, Jaspal Bindra

150 148 1 P A Sands 66, ,660 S P Bertamini 28, ,164 J S Bindra 12, ,757 R H Meddings 45, ,829 A M G Rees 2 227,198 70,255 1, ,149 70, , Mike Rees P A Sands S P Bertamini 1 J S Bindra R H Meddings 1,601 1, , , , , ,407 1, , , Steve Bertamini1,407

151 149 Sir John Peace 43,105 43, ,552 21, ,863 14, ,491 18, P A Sands 3 191, ,875 52, , , , , , , ,430 43,715 43, ,700 61, ,240 77, S P Bertamini 3 61,590 44,597 16, , , , , , , ,517 14,758 14, ,993 26, ,516 37, J S Bindra 3 75,345 54,557 20, , , ,480 89, , , ,783 15,891 15, ,993 26, ,516 37, R H Meddings 3 130,418 94,435 35, , , , , , , ,546 27,773 27, ,419 42, ,964 52, A M G Rees 3 57,537 41,662 15, , , , , , , ,757 65, ,701 44,850 44, , , , ,584 71, , , , , , , ,611.00

152 150 Sir John Peace 7,543 7,543 7,543 P A Sands 200, , ,000 S P Bertamini 47, , ,276 J S Bindra 1 58, , ,378 R Delbridge 4,961 8,497 8,497 J F T Dundas 3,141 3,141 3,141 V F Gooding 3,154 3,154 3,154 Dr Han Seung-soo 2,250 2,334 2,334 S J Lowth 3,392 5,687 5,687 R H P Markham 3,994 4,109 4,109 R Markland 3,616 3,722 3,722 R H Meddings 121,030 60,000 60, ,000 J G H Paynter 5,625 10,000 10,000 A M G Rees 135, , ,176 P D Skinner 13,446 15,477 15,477 O H J Stocken 17,915 17,915 17, , P A Sands ,223 1,715 7, J S Bindra , , R H Meddings ,593 1,503 8, A M G Rees ,138 1,873 7, , % 4.7% 5 Jaspal Bindra249, ,912589, , Jaspal Bindra ,591441,989

153 151 Steve Bertamini 6,500,000 3,000,000 2,000,0001,500,000 S P Bertamini 3,500,000 4,520, ,924,285 1,400, ,800, ,124,969 1 Mike Rees ,942,885 49,500,001 50,000, ,000,001 52,500, ,000,001 55,500, ,500,001 74,000, ,000,001 97,500,000 1 Annemarie Durbin

154 , ,896,222 1, ,425,223 24,470, % 235,072,287 10% 35

155 153 KPMG Audit Plc 26 Temasek Holdings Private Limited Temasek 10% Temasek Holdings Private Limited* 432,746, Aberdeen Asset 163,774, Management PLC BlackRock, Inc 165,824, Legal & General Group Plc L&G 81,652, * Temasek Holdings (Private) Limited Dover Investments Pte. Ltd V. Shankar Rudy Markham

156 Temasek 10%Temasek 24 Temasek Temasek Temasek 14A.31(10) 14A.33(5) Temasek 14A.31(10)(b) Temasek Temasek Temasek Temasek Temasek Temasek Temasek Temasek

157 155 GE Money Pte Limited 100% ,300 Gryphon Partners Advisory Pty Ltd Gryphon Partners Canada Inc 100% 32,800 1, ,

158 156 95% 3.2% 34 Association of British Insurers Equator Principles Equator Principles

159 157 5,440 1,780 3,780 Nets for Life Goal The Honourable Artillery Company, Armoury House, City Road, London EC1Y 2BQ

160 158 KPMG Audit Plc KPMG / KPMG KPMG KPMG KPMG KPMG KPMG KPMG KPMG KPMG KPMG i KPMG ii KPMG KPMG KPMG KPMG KPMG Auditing Practices Board KPMG KPMG KPMG KPMG KPMG Annemarie Durbin

161 159 R H Meddings

162 160

163

164 Auditing Practices Board APB APB uk/apb/scope/private.cfm John E Hughes KPMG Audit Plc 15 Canada Square London E14 5GL

165 ,584 13,500 4 (6,431) (5,030) 10,153 8, ,466 4,556 5 (420) (318) 6 2,645 2, ,484 7,592 17,637 16,062 8 (6,630) (5,765) 8 (862) (800) 8 (1,804) (1,899) 9 (621) (559) (9,917) (9,023) 7,720 7, (908) (883) 11 (111) (76) ,775 6, (1,842) (1,708) 4,933 4, ,849 4,332 4,933 4,

166 164 4,933 4,414 (1,003) (77) 4 34 (189) 83 1 (5) (212) 786 (267) (284) 4 42 (94) (101) (1,657) 1,307 3,276 5, ,220 5,609 3,276 5,

167 ,364 32, ,828 27, ,933 47, ,981 52, , , ,283 75, ,286 25, ,521 2, ,061 6, ,078 4, , , ,296 28, , , ,599 20, ,926 47, ,140 31, ,834 21,094 1, ,458 4, ,717 15, , , ,192 1,174 39,522 37,038 40,714 38, ,375 38, , , John Peace P A Sands R H Meddings

168 ,013 4, ,284 (93) 15 (1,185) 15,460 27, ,920 4,332 4, , , ,307 (54) (54) ,137 5,856 5,856 (135) (135) (135) (14) (745) (745) (745) (9) (9) ,174 5, , (412) 19,260 38, ,865 4,849 4, ,933 (417) (70) (982) (160) 3 (1,629) (28) (1,657) (69) (69) (64) (64) (64) (12) (1,152) (1,152) (1,152) ,192 5, ,421 (109) (13) (1,394) 23,167 40, , , ,600 (500)

169 ,775 6,122 1, ,823 2,202 (841) (485) 38 (68,011) (82,352) 24 (332) 38 78,478 58, (77) (150) (1,618) (1,421) 18,370 (16,635) (286) (370) (906) (545) (1,000) 21 (131,260) (114,076) (1,300) 119, , , (12,472) 1,872 (124) (230) 64 5, ,856 2 (146) (182) (146) (182) (842) (773) (104) (104) (540) (1,549) (4) (894) (956) (356) (315) 15,594 13,853 3,853 3,236 (8,092) (11,146) (1,063) (40) (170) (155) (101) (101) (1,051) (644) (1,051) (644) 4,909 5,121 1,153 7,749 10,807 (9,642) 1,947 8,133 59,734 68,073 13,931 5,798 (91) 1, ,450 59,734 15,878 13,

170 ,291 14, ,025 2,725 15,878 13, ,549 17, ,205 16,763 34,496 31, ,374 8, ,728 1,730 13,156 10,146 21,340 20, ,192 1,174 20,148 19,734 21,340 20, John Peace P A Sands R H Meddings

171 ,013 4, ,284 1,731 14, ,137 5,856 (135) (135) (14) (745) (745) 1,174 5, ,421 1,909 20,908 1,209 1, (64) (64) (12) (1,152) (1,152) 1,192 5, ,421 2,277 21, ,

172 (a) (b) (c) (d) (e) (f)

173 (g) (h) 46 (i)

174 % 50% (i)12(ii) (j) (k)

175 (l) (m) a) b)c)

176 174 1.

177

178 (n) (1) (2) (3) 17

179 (o) (p) (q)

180 (r) (s) 37 (t)

181 (44) 44 (28) 28 4,628 5,525 10,153 10,153 4,066 4,404 8,470 8,470 2,207 5,277 7,484 7,484 2,041 5,547 7, ,592 6,791 10,846 17,637 17,637 6,079 9,979 16, ,062 (4,605) (5,147) (9,752) (165) (9,917) (4,176) (4,840) (9,016) (7) (9,023) 2,186 5,699 7,885 (165) 7,720 1,903 5,139 7,042 (3) 7,039 (524) (384) (908) (908) (578) (305) (883) (883) (12) (99) (111) (111) (12) (64) (76) (76) ,650 5,216 6,866 (91) 6,775 1,313 4,770 6, , , , ,100 1, , , , ,804 1, , , , ,559 1, , , , ,531 1, , ,397 1,575 1, ,065 1,

182 ,422 2,044 1,272 1,138 1,409 1,202 1,478 1, ,791 6, ,595 1,467 1,652 1,303 3,688 3, ,873 1, ,758 6,341 10,846 9, (98) (66) (157) 1,532 1,075 1,430 2, , ,152 10, , , ,049 2,186 1,718 3,553 1,805 2,219 1,340 1,767 17,637 (1,395) (1,105) (1,335) (2,076) (829) (1,085) (703) (1,389) (9,917) 1,654 1, , , ,720 (103) (48) (198) (134) (112) (286) (25) (2) (908) (31) (13) 31 (60) (14) (16) (8) (111) ,551 1, , , ,

183 (47) (49) (406) 1, ,158 1, , , , , ,500 1,738 1,698 3,165 2,028 2,167 1,246 1,520 16,062 (1,355) (986) (1,080) (1,970) (749) (995) (653) (1,235) (9,023) 1, ,195 1,279 1, ,039 (43) (33) (226) (152) (79) (302) (24) (24) (883) 1 (1) (4) (2) (3) (29) (10) (28) (76) , ,083 1, , , % % , , , , , ,768 63, ,588 42,300 56,223 17, ,473 (72,937) 599,070 50,541 42,574 38,072 54,196 23,379 23,299 10,004 26, ,753 91,923 67,952 57,031 95,513 31,299 33,851 12,389 96,396 (44,462) 441,892 1,631 1,011 1,348 2, , ,153 % , ,674 82,007 63, ,915 39,631 48,028 15, ,916 (55,509) 516,560 43,632 36,106 40,083 48,225 24,384 23,571 8,138 22, ,404 81,975 55,530 55,505 79,634 28,798 31,318 12,543 76,774 (38,718) 383,359 1, ,099 1, , ,470 %

184 ,956 9, ,289 2,557 8,813 3,778 3,038 38,510 48,088 23,314 19,381 28,232 1,978 3,874 2,915 22, ,160 33,951 32,730 19,337 42,336 6,706 10,964 2,564 44, , ,681 1, ,342 6,502 89,278 65,352 39,532 76,538 12,932 24,003 9,367 71, ,207 2,025 2,299 1,603 5, , ,814 36,388 87,253 63,053 37,929 70,657 12,757 21,944 8,835 49, ,819 89,278 65,352 39,532 76,538 12,932 24,003 9,367 71, ,207 1, ,998 5, ,837 51,573 91,098 66,122 47,530 82,039 13,295 24,059 9, , , ,045 5, ,167 3,175 7,907 3,917 7,608 40,820 43,302 22,843 18,981 27,060 2,324 3,834 2,212 16, ,255 26,338 23,793 18,015 35,660 6,469 10,341 2,431 39, , , ,249 76,815 52,675 37,803 68,730 14,026 22,414 8,681 64, ,976 2,540 1,130 2,484 4, , ,777 29,474 74,275 51,545 35,319 64,724 13,514 20,859 8,211 48, ,502 76,815 52,675 37,803 68,730 14,026 22,414 8,681 64, , ,860 1, ,756 34,691 76,837 53,210 47,663 70,542 14,267 22,466 9,094 86, , , ,296 9, ,269 1, ,584 13,500 13,419 10,442 2,259 1, ,144

185 ,450 1,021 3,130 2, ,431 5,030 5,953 4, ,107 1, ,634 1, ,409 1, ,412 2,677 4,046 4, , ,2001, ,789 1, ,777 2,403 (808) (256) (13) (438) (14) 267 (29) (119) ,645 2,577

186 ,973 4, ,630 5,765 54,604 19,517 12,744 86,865 53,242 19,236 12,758 85,236 53,382 18,869 12,980 85,231 51,367 18,022 13,270 82, ,639 1,899 1,804 1,899

187 % 0.039% 0.088% 0.044% KPMG Audit Plc KPMG KPMG KPMG Audit Plc KPMG Audit PlcKPMG KPMG KPMGKPMG KPMG

188 , (130) (30) (1) ,

189 % 28% 1, (101) 6 (912) (697) 1,645 1, ,677 1, (42) (115) ,842 1, % 27.9% ,775 6, % 1,795 1,714 (117) (191) (200) (196) (135) (73) Branch Profi ts Exemption ,842 1,708 1 Branch Profi t Exemption Regime %26%26.5% 25% 2, % 16.5% % 16.5%2,800 2,500 (33) (76) 9 (67) (17) (17) (17) (17) (33) (76) (25) (101) 80 (21) (33) (18) 80 (21) (33) (18) (61) (58) (119)

190 , ,675 1, ( ( ,525, % /8% /4% % % %

191 ,748 2,364, ,231 2,048, ,559 4,748 2,364, ,231 2,155, ,408 37,322 4,748 2,395, ,231 2,192, ,748 4, (49) (45) (4) (96) 7 10 (6) 4,682 4, ,525,

192 ,364 47, , , ,609 4, , , , ,593 23,801 1,027 24, ,894 2,039 67, ,981 65, , , ,680 21, ,567 5, , ,543 2,543 79,790 5, , ,554 6,732 27,286 89,695 2,039 1,027 79, , , ,440 32,724 32, ,206 1, , , , , , , , ,754 25,900 1,121 27, ,256 1,603 47, ,058 52, , , ,895 17, ,555 4, , ,517 2,517 70,967 4, , ,628 5,728 25,356 72,156 1,603 1,121 70, , , ,

193 ,092 1,518 7,600 9,118 2,441 1,992 4,433 4,956 4,956 9,888 9,711 19, ,850 1,076 65, ,296 35, , , ,140 47, ,169 4,665 23, ,717 16,717 74,738 1,076 9, ,023 4, , ,307 7,203 9,510 2,256 1,054 3,310 6,545 6,545 11,993 8,295 20, , , ,551 28, , , ,381 31, ,890 5,204 21, ,939 15,939 58, , ,753 5, ,378 23

194

195 ,983 4,988 4, ,609 7,516 5, ,070 1, ,593 13,160 10, , , ,933 18,831 2, ,680 17,938 36, ,567 1, ,418 2,543 37,885 39,693 2,212 79,790 51, ,763 3, ,551

196 ,092 9,118 9,118 4, ,433 4, ,956 4,587 14, , , ,926 5,136 80, , , ,027 6,046 6, ,198 7,257 4, ,817 1, ,754 15,171 11, , , ,859 15,335 2,560 17,895 20,631 29, ,555 1, ,051 2,517 36,986 32,348 1,633 70,967 52,292 91,207 2, , ,510 9,510 2, ,310 6, ,545 6,392 13, , , ,133 6,497 60, ,421

197 ,051 2,348 (30) (52) (4) (52) (199) (255) ,143 (73) (18) (7) (189) (142) (429) (89) (88) (33) (41) (251) (94) (33) (246) (71) (444) , ,418 3, ,036 (3) (15) (80) (574) (147) (1) (802) (63) (6) (50) (119) (23) (24) (12) (59) ,051 2,348 (6) (1) 173

198 (8) (242) (128) (370) (2) (2) (34) (59) (93) (23) (23) (38) 37 (1) (172) (172) (172) ,418 1,557 1, ,212 2,380 2, (95) (80) (109) (311) (310) (312) ,051 1, ,633 1,757 1, % 8,500 5, ,5005,

199 ,364 47,364 32,724 32,724 65,981 65,964 52,058 51, , , , ,446 5,493 5,241 4,829 4,765 20,554 20,554 19,628 19,628 35,296 35,259 28,551 28, , , , ,560 47,140 46,836 31,381 30,710 16,717 16,599 15,939 16,298 19,169 19,169 15,890 15,890

200 (44) ,118 1,848 1,683 (43) (1) 1 5 1,304 1,195 (11) ,562 1, ,686 1,090 1, ,132 2,991 2, ,725 1,

201 , , ,564 2,052 3,187 13, ,269 1, ,070 5, ,810 9,659 13,070 1,593 4,609 19,272 7,786 1, ,613 7, , ,302 1,453 3,088 11, ,865 1, ,087 5, ,429 11,502 11,817 1,754 6,198 19,769 6,045 1, , ,400 1,0401,040 6,

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