93 2 () ()A Study of Virtual Project Team's Knowledge Integration and Effectiveness - A Case Study of ERP Implementation N924020024 () () ()Yu ()Yuan-Hang () ()Ho,Chin-Fu () ()Virtual Team,Knowledge Integration,Project Management
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Abstract The importance of knowledge management has been on the spotlight for many years. Many researches related to the knowledge management are focused on the issues of knowledge sharing and knowledge creation, but only few are directly linked to the knowledge integration process. In this thesis, we will exam the AnTec operation to discover the benefits and incentives of knowledge integration process to it's software development. This study will also explore how the company can establish goal, make decision, confirm the knowledge requirements,and obtain knowledge externally and internally by utilizing the knowledge integration process. Performance of the software development can be dramatically improved from the knowledge integration elements of "direction", "sequencing", "routines", and "group problem soling and decision making" in a virtual team. The finding of the study has suggested: (1) The knowledge integration process requires efficient communication among system analyses, department managers, and the end users. IT manager should be responsible for the quality of all questions proposed. (2) Fully utilize the knowledge integration structure and properly extract know-hows from different areas to proceed the software development in the virtual team are essential to the success of the knowledge integration process. (3) This study will be govern into two models - "Knowledge Sharing Process and Structure" and "Virtual Team Operation" models and can be reviewed by AnTec for further reference. Keywords : Virtual Team, Knowledge Integration, Project Management ii
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