1 1. 2. 3. 4. 5.
IDC 145 (The Economist Intelligence Unit, EIU) (Heidrick & Struggles) 2012 2015 (Global Talent Index Report The Outlook to 2015) 60 2011 20 2015 60 19 2012 4 (Tharman Shanmugaratnam) (Taiwan story) 2021 2021 2
Chapter 1 2 4 19 20 2012 3
1. 2. 3. 4. 5. 1.1 1.1.1 (GE) (Jack Welch) 1993 (Peter F. Drucker) (Post-capitalist Society) (human resource) (human resource management) (planning) (organizing) 4
Chapter 1 (staffing) (leading) (controlling) Lester Thurow (intellectual resources) 5
1.1.2 (personnel management) (employee management) (labor relation) ------ ( ) Beer Human resource management: A general manager s perspective ( ) Cenzo & Robbins Human Resources Management ( ) (human resource) (development) (maintenance) (utilization) ( ) ( ) 6
Chapter 1 ( ) Anthony Strategic Human Resource Management 1.1 1.1 7
1.1 1. 2. (1) (2) (3) (1) (2) 3. (1) (2) (3) (4) (5) 4. (1) (2) (3) (4) (5) 5. (1) (2) (3) 6. (1) (2) (3) (4) 7. (1) (2) (3) (4) 8. e (1) (2) (3) 8
Chapter 1 1.2 1.2.1 (guild) (trade union) 1750 1.2.2 1900 1970 1. 1900 1925 (Frederick W. Taylor) 1878 1890 Midvale Steel Works (1) (2) (3) (4) (Mr. & Mrs. Gilbreths) 9
2. 1925 1950 (human relations) Elton Mayo Fritz Roelthisberger 1924 1933 (Western Eletric)Hawthorne 3. 1950 1970 1960 (Schultz) (Human Capital Theory) 1.2.3 70 (strategic human resource management) 10
Chapter 1 1970 (electric human resource, e-hr) e-hr internet intranet extranet 60%~80% E E (Outsourcing) 11
1.3 1.3.1 1.3.2 12
Chapter 1 1.2 1.3.3 1. 13
2. 3. 4. 14
Chapter 1 1.3.4 1. 2. 3. 4. 5. 6. 15
1.4 顚 1. 2. 3. 4. 5. 16
Chapter 1 6. 7. 1.5 17
(Aon Hewitt)2013 5 31 (bestemployers) 5 (best of the best) (service recovery) 2010 6 2010-2020 2012 18
Chapter 1 (international institute for management development, IMD) 2012 (world economic forum, WEF) 19
70 80 80 90 Work and Life Balance 20