C isco 2001.9 N E T W O R K F I N A N C E EMPOWERING THE INTERNET GENERATION
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Brilliance Group Advanced Digital Technology WISDOMMAN INFORMATION TECHNOLOGY CO.,LTD. TM 1 5 21 29 37
80% EMPOWERING THE INTERNET GENERATION
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"# "#$%&'() Hewlett-Packard Company "#$%&'()*+,-./ 6 200 40,000 300 CTI 5
Hewlett-Packard Company Hewlett-Packard Company "#$% WEB / /Web Ethernet 6
"# Hewlett-Packard Company Hewlett-Packard Company "# WEB Hewlett-Packard Company WEB IIS WEB WEB NT WEB NT Windows 95/98, Windows NT, Windows 2000 Internet Explorer, Netscape Navigator / / 2 7
Hewlett-Packard Company Hewlett-Packard Company / 2 8610-65643198 100022 www.hp.com.cn 8
Brilliance Call Center "# = `~ää=`éåíéê "#$ "#$%&'() IP 500 1992 IT BP WEB 9
Brilliance Call Center Brilliance Call Center Call Center IPCC IP Cisco IP CALL CENTER Cisco IP CONTACT CENTER IPCC Manager AG DB IP Server ICM E-mail Web Server AG DDN E1 DDN Internet PSTN IP WAN Call IP-IVR SQL IVR PG/ ACD PG/ CTI Server SQL AW IP ICM Cisco ICM FAX PS IN Intelligent Call Management CTI IPCC 10
Brilliance Call Center "# Brilliance Brilliance Call Call Center Center CALL-CENTER ICM PBX CTI 95588 ICM IVR 95588 E-Mail Fax / INTERNET VOIP ICM IVR 100% 95588 750 25 E1 IVR 540 18 E1 IVR FAX Agent 30 1 E1 96 96 16 16 PBX/IP 11
Brilliance Call Center Brilliance Call Center / / / / 2 1 30 1 E1 IVR 30 1 E1 FAX 10 Agent 5 1 000/ / / 20 IP 33 8610-64445888 8610-64411438 100029 www.brilliance.com.cn 12
"# Wisdomman "#$%&'() 1992 iunicenter : IVR IVR MIS OA : Cisco ICSG Internet Communication Software Group Cisco IPCC : iunicenter IP Web Internet Cisco IPCC "# iunicenter "#$% PC WEB IP IP IP 13
Wisdomman Wisdomman TTS ASR Internet Internet IP PBX iunicenter : ACD IP IVR iunicenter IP CTI Internet 30 50 Cisco Call Manager 3.0 Cisco ICSG iunicenter IP IP ACD IVR : iunicenter Web 14
"# Wisdomman Wisdomman Wisdomman TDM IP iunicenter IP CSTA TAPI JAPI H.323 ODBC ACTIVEX JAVA ACD IP iunicenter iunicenter PBX/ACD ACD Cisco iunicenter Pre-routing Post-routing Translation -routing Web WINDOWS NT WEB WEB 15
Wisdomman Wisdomman WEB Agent WEB Agent WEB WEB 1 2 3 4 iunicenter WEB OICQ WEB iunicenter Cisco 1 2 3 86755-3551343 BP FAX 518045 Email SMS WEB www.wisdomman.com.cn IVR 18~19 86755-3551287 16
Advanced Digital Technology "# ="#$%&'( IPCC Cisco e-structure / Cisco 50, / STARRING / SUNRISE ESWITCH Internet / Internet/Intranet Intranet NOVA IP /E-Learning i-channel CRM/Call Center IT HP IBM SUN BEA CheckPoint WWW Call center Microsoft ISS CA Vtel IT / 2000 e-structure Cisco e-structure e-structure i-channel /Intranet IT e-structure Cisco i-channel Cisco Cisco ICSG i-channel Cisco IPCC 17
Advanced Digital Technology Advanced Digital Technology i-channel i-channel Internet i-channel "#$%& WWW FTP i-channel Cisco IPCC Cisco ICM IPIVR CallManager VOIP Gateway Webline TCP/IP 18
Advanced Digital Technology "# Advanced Advanced Digital Digital Technology Technology VoIP Qos i-channel Cisco PBX/ACD WebLine Email Manager I-Channel ICM IPIVR i-channel CallManager VOIP Cisco IP PBX/ACD i-channel i-channel IP i-channel PBX/ACD i-channel 19
Advanced Digital Technology Advanced Digital Technology WAP WEB i-channel i-channel i-channel i-channel CRM "# i-channel 1 8610-68702020 8610-68702008 100089 www.adtec.com.cn/ 20
Netstar "#$ 1979 5A ATM 2000 6 NETSTAR IP/Internet 600 20 21
Netstar Netstar Cisco - - CSC 7 24 20 22
Netstar 38 38 IP IP ERP 23
Netstar Netstar ERP ERP Cisco ERP 30 1801-1804 Add 1801-1804 30 Tian Yao Qiao Road, Shanghai PRC. 8621-64267026 8621-54590907 ( B A-D 29 Add Unit A-D,4/F.,Office Tower B, Ease Gate Plaza, No.29 Dongzhong St., Dongcheng District, Beijing PRC. 8610-64183688 8610-64182900 100027 200030 6008 29 C Add 29C Shenzhen Special Zone Building, No.6008, Shennan Thoroughfare, Shenzhen PRC. 518009 86755-3516822 86755-3516848 24
Datacraft (China) Ltd. P A R T N E R G O L D C E R T I F I E D 1990 DDN / ATM 7 24 : www.datacraft-asia.com 18 25
Datacraft (China) Ltd. Datacraft (China) Ltd. UPTIME UPTIME Downtime ( ) UPTIME 365 24 Clarify 2001 Cisco VPN StarTRAC Case Cisco Cisco Clarify Cisco Case Clarify Case Clarify Case Case Case 1/10 5 8 7 24 StarTRAC 19 26
Datacraft (China) Ltd. Datacraft Datacraft (China) (China) Ltd. Ltd. Cisco VPN / Cisco VPN Cisco Cisco Cisco Java/ActiveX Web "#$%&' PKI 27
Datacraft (China) Ltd. Datacraft (China) Ltd. VPN HA Cisco CCO Cisco CCO PKI Cisco PKI 7 24 "#$ SMARTnet Cisco Cisco 8610-65882123-26 Cisco 8620-38770770 (11 ) / SMARTnet TM 8621-32220640 8628-6198316 8620-38770770 / 13609721108 / 28
TM Integration Company Global Knowledge The Education IT "#$%&'() Global Knowledge IT 300 10 IT Video Global Knowledge Flash CD-ROM PC 29
Global Knowledge The Education Integration Company Global Knowledge The Education Integration Company "#$ Virtual Classroom Learning, VCL VOIP Web Safari IT CCIE 6524 2000 Global Knowledge e-learning (Content Alliance Program) Global Knowledge e-learning e-learning 30
Global Knowledge The Education Integration Company TM Integration Company Global Knowledge The Education Win 95,98,2000,NT4.0 CPU Pentium 133 64M 16 800 x 600 256 / I.E. 3.02+ Netscape 3.01+ 28.8kbps COL "# COL COL "#$%&'() PC Office D-lab D-lab 31
Global Knowledge The Education Integration Company Global Knowledge The Education Integration Company 2001 10 2001 3 2000 10 80 10 ICND BSCN CIT CEMS BCMSN Beijing 26 A307 8610-84584390 84584392 8610-84584398 Shanghai 80% 798 904-905 8621-64737068 8621-64737058 2001 3 Guangzhou 30 298 C 1704-1705 4 8620-83812382 8620-83814286 30 Chengdu 42 10 H1 8628-2981448 8628-6511725 800 820 1068 :www.globalknowledge.com.cn 32
E-Learning Qware E-Learning Solution LOTUS ORACLE 21 CCIE E-Learning CCNP CCDA CCDP Cisco VoIP 2000 ISO9000 1992 10 5 7 24 Cisco IBM 33
Qware E-Learning Solution Qware E-Learning Solution Cisco E-Learning IBM ISV 2000 Cisco 2001 E-Learning 1999 2001 IT IT INTERNET/INTRANET CDN/AVVID 34
Qware E-Learning Solution Qware E-Learning Solution E-Learning "#$% Qware E-Learning Solution E-Learning / B/S Web DBMS Application Server Conference Server WebClient Relay Station SoftClient Internet/Intranet/WAN Cisco AVVID CDN IP/TV VOD Web PC 35
Qware E-Learning Solution Qware E-Learning Solution " E-Learning E-Learning Java 516 86571-87983888-169 86571-87987135 310013 86571 85122933 marketing@qware.com.cn www.qware.com.cn E-Learning 86571-87983888 Qware E-learning 2001 4 26 Cisco E-learning 36
= Web Cisco IP Cisco IP 37
IPCC IPCC IPCC IP www.cisco.com/cn 95-000-272/010-65065855
EMPOWERING THE INTERNET GENERATION