Abacus Fully Automated Process of VMCO on CX, KA, CPH & KAH 16 Nov 2009 To streamline the VMCO handling on CX, KA, CPH & KAH, Abacus is pleased to inform you that manual submission of VMCO to CX/KA/CPH/KAH for servicing is no longer required. Abacus will auto queue place the VMCO to airlines, Cathay Pacific Holidays and Dragonair Holidays for servicing as from 16 Nov 09. Acknowledgement upon receipt of VMCO and notification after completion of VMCO required service would be sent to agents via email and OSI. The processes of submitting VMCO to CX/KA/CPH & KAH by hand for servicing and calling to them for enquiry of VMCO servicing completion are fully automated. Agents can benefit greater convenience, higher productivity and more efficiency from this automated process of VMCO in Abacus system only. 3 Easy Steps of VMCO issuance: 1. Retrieve PNR 2. Issue VMCO 3. Fill in VMCO Agent Contact Mask 1
3 Easy Steps of VMCO issuance and queue place to airline Step 1: Retrieve PNR Step 2: Issue VMCO ** Fill the TO and ADDL.INFO in MISC6 with New Requirements** Example: TO <CX> CX = Cathay Pacific KA = Dragonair CPH = Cathay Holidays KAH = Dragonair Holidays ADDL.INFO <RL-KZ1CD**FL-CX403Y/4NOVTPEHKG**ET- 1603328578578// > RL- = Airline record locator ** = Separator FL- = Revised Flight number, class / date/ city pair ET- = E-ticket number // = End Step 3: Fill in the VMCO Agent Contact Mask. **PNR and VMCO will be auto queued to CX for servicing after completion of the VMCO Agent Contact Mask** ** You are NOT required to queue the PNR with VMCO data to CX/KA if VMCO does not require CX/KA for servicing e.g. interline ticket re-issuance** 2
Examples to input Additional information in MISC6: Example 1: VMCO issued for one PNR, flight information and E-ticket number ADDL.INFO <RL-J2H23**FL-CX564B/30OCTHKGTPE**ET-1603328578578//> 3
Example 2: 1 VMCO issued for multiple PNRs, flight information and E-ticket numbers. ADDL.INFO <RL-LJMV6/HJ33A**FL-CX564B/30OCTHKGTPE**FL- CX403Y/04NOVTPEHKG**ET-1603328578578/1603328578601//TVL WZ CHAN/MEI MEI ** You may input supplementary information after // ** 4
Example 3: VMCO issued for Cathay Holidays or Dragonair Holidays tour package. ~ Please enter CPH for Cathay Holidays and KAH for Dragonair Holidays into the TO field on first screen of MISC6. ** You are no longer required to submit the VMCO copy to Cathay Holidays or Dragonair Holidays for collection of tour documents. You only need to provide Abacus booking details or airline s Rloc upon collecting the tour documents. ** ADDL.INFO <RL-JJ662//CP9SEL01HKG 7D/6N SEOUL PKG AT LOTTE HTL SEOUL IN 20MAY OUT 27MAY ADT FARE HKD4239 EXTENSION 4 NIGHT HKD4040 PLUS TAX P.P. ** You may input supplementary information like tour code, breakdown etc. after //** For more details, please go to: NewsFlash/UploadNews/UploadedFiles/UploadFolder/Enhancement/CXVMCO16Nov09.pdf Should you have any enquiry, please feel free to contact our Helpdesk at 2960-8999. Thank you for your attention and continuous support. 5