CIP / ISBN Ⅰ.... Ⅱ.... Ⅲ. Ⅳ.F719.2 CIP mm 1400mm B

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2 CIP / ISBN Ⅰ.... Ⅱ.... Ⅲ. Ⅳ.F719.2 CIP mm 1400mm B

4 Ⅳ

6 Ⅵ

7 Ⅶ

8 8 1.

9 4 50% 2. Occupied V/D Out-of-order Vacant House Keeping

13 Internet

14 9 7 ~ 3 3 ~ ~

15 10 Occupied Complimentary Stay-over On-change Do not Disturb Sleep-out Skipper Sleeper Vacant and Ready Out-of-order Lock-out DNCO did not checkout Due-out Check-out Late Check-out Single Room Double Room

16 11 Twin Room Standard Room Holly Wood Bed Double Room Double Room Triple Room Standard Suite Junior Bedroom Living Room Duplex Room Connecting Room Deluxe Suite Persidential Suite

17 12 Special Room Connecting Room Adjoining Room Adjacent Room Room Rack 1 Key slot box 2 Last Key Drop Keys and Mails Rack

18 13 INFO

24 Advanced Reservation 6:00 6:00 2. Confirmed Reservation 1

25 Waiting Reservation 4. Guaranteed Reservation 1 2

27 MARKET SEGMENT 2-1 ROOM RESERVATION/AMENDMENT/CANCELLATION ARR. DATE FLT. /TIME NO. OF NTS DEP. DATE FLT. /TIME NO. OF PAX SURNAME MR/MRS/MS NO. OF ROOM ROOM TYPE ROOM RATE BILLING INSTRUCTIONS T/A CO PAX A/C COLLECT VOUCHER LETTER FOLLOW COMPANY ADDRESS CONTACT TEL AIRPORT TRANSFERYES NO VIPYES NO REMARKS RES. DATE RECEIVED BY ACCT. NL. KEYED IN DATE KEYED IN BY 1 2

28 RESERVATION CONFIRMATION GUEST NAME ARRIVAL DATE FLIGHT NO. DEPARTURE DATE TYPE OF ACCOMMODATION NO. OF PERSONS RATE REMARKS Please present this confirmation to the reception desk COMPANY ATTN. ADDRESS TEL. NO. 6 6 NOTEYour room will be held until 6 : 00P. M. Unless later arrival time is specified. Should there be any changesplease contact the hotel directly for adjustment. CONFIRMED BY DATE BOOKING OFFICE

29 %

30 VIP 2-3 VIP

31 VIP

33 Preferred Hotel Distinguished Hotel CRO 2 GDS Sabre Galileo International Amadeus World Span

34 29 4 /

35 / 36014MR = 14 = MR = 563 =

36 31 3 /

37 B 1208B

38 33 90min

39 34 50min min 8

40 min

41 36 30min min

42 37 30min min Stop-go chart

43 Top Waiting min min 8

47 Skippers Sleepers

48 VIP

50 %

51 Registration Form of Temporary Residence for Foreigner In Block Letters Room No. Rent Date Name Surname First Name Middle Name Nationality Sex Birth Date Occupation Passport No Visa Validity Visa Office Object of Stay Date of Entry Where from & to Time of Arrival Received by Time of Departure Form of Cash Company Agents Credit Card Others Payment CHECK OUT TIME IS 12 : 00 NOONA 50% CHARGE WILL BE ADDED TO YOUR BILL IF YOU CHECK OUT BEFORE 6:00PMA 100% CHARGE WILL BE ADDED TO YOUR BILL IF YOU CHECK OUT AFTER 6:00 PM A 10% SERVICE CHARGE WILL BE ADDED TO YOUR BILL. 10% SAFE DEPOSIT BOXES ARE AVAILABLE AT CASHIER COUNTER AT NO CHARGE. Duty Clerk Checked by Duty Supervisoriv Guest Signature

52 A. B. C. A. B. C. A. / B. / / / 3.

53 48 1 VIP

55 50 1

56 / SleeperSkipper

57 Rack Rate AP MAP Full Pension Semi-pension All Inclusive

58 53 EP 1 2 2:00 ~ 3:

59 54 7 : 30 8

60 55 60min

61 56 60min min 8

63 Concierge

64 min

65 m Doormen 1. 1 Welcome to Our Hotel

67 ~ ~ 1.5m

69 ~ OK

70 ETAEstimate Time of Arrival Rooming List

71 / /

73 Name Luggage Date Time Room No. Guest s Signature Bellboy s Signature Note Conditions on Reverse 4-4 CONTRACT RELEASING LIABILITY No courage being invaded for the receipt and storage of the property for which this check is issuedit is agreed by the holder in accepting this check that the hotel shall not be liable for loss or damage to said property caused by. Negligence or the hotel or its employees or by waterfire theftmoths or and other case. If property represented by these check is not called for within six months the hotel mayat its optionsell the same without noticeat public or private sale. Hotel is authorized to deliver property to any person presenting this checkwithout identification.

76 71 6:00 21:

79 74 1Personalized Service Regent Rudy Criner Regent Regent Regent

81 76 VIP

84 79 1 :25 :8 : min 20min 20min 50min 5 ~

85 80 45min 15min 20min 10min 1 5 ~

86 min 15min 20min 10min 5 ~ Bell Boy

87 82 45min 15min 20min 10min 1 5 ~ min 15min 20min 10min 5 ~ 8

88 min 10min 10min 5min 5 ~

89 84 45min 15min 20min 10min 1 5 ~ min 10min 10min 5min 1 5 ~ 8

90 ~ 1m 3 1 ~ 1.5m

91 7:00 11:00 24

93 OK 38 39

94 A-as in appleb-as in boy

95 Log Book 3 4 5

99 Business Centre

100 / /

101 GA

102

103 A Y Y Y Y 8 7 Y

104

105 min 10min 10min 5min min 10min 10min 5min 1 1

106 P-TS-FC-Z 3. LEUN LEE TAN min 10min 10min 5min min 10min 10min 5min 1

107 min 10min 10min 5min min 20min 20min 5min

108 103 45min 20min 20min 5min min 5 ~ min min 5. OK

109 104 30min 5 ~ min 5 ~

110 1 PABX

111 106 IDD DDD

112

113

114 109 2.

115

116 A A

117 112 A A B A B AB B AB A B 7:20 8 : 47

118 min 10min 5min hotel Operator

119 min min 10min 5min

120 min 10min 5min min min 15min 25min 5min 1 1

121

122 1. 7-1

123 Room No. Name Room Rate Date & Arr Date & Dep REMARKS HOTEL. ADD. TEL. RELEX. FAX. Date Room RSC R&B LAU TEL TLX& Misc Total Rate FAX Credit Balance Duc Guest Signature Charge to Address Have you Last balance Returned is amount Your Key due 2. min 3.

124 American Express Diner s Club JCB

125

126

127 %20%

128 Service Hour 07:3023:00 Safety Deposit Box Services Box No. Room No. Name Specimen Signed Date Counter Signed Date Counter Signed Date Please see conditions on reverse If this key lostwe will not only replace a new key but a new lockyou will be charged half the cost. 2. The hotel management reserves the right to open the box and remove contentswithout liability if key is not surrendered when guest departs from hotel. 3. I hereby acknowledge that all property stored in the safe box has been safely withdrawn thereforeand liability of said hotel therefore is released. Guest Signature Room No. Date

129

130

131 126 AB A 200 / B 250 / A B AB B 1 B B 2 B A A

132 127 3 A A B B A B A Voucher Voucher 3 Voucher min 5 ~ 8

133 FEC FEC 11. FEC min 5 ~ min 5 ~ 8

134 min 5 ~ 8 1. Job min 5 ~ 8

135 min 5 ~

136

137

138 133 Over - booking 1. 5% ~ 15% O = T - C + Or + Cf - O = T - Cr + Cf - Dg/ 1 - r O T C r D f g % 6% 8% O = T - Cr + Cf - Dg/ 1 - r = % % %/ 1-10% = Dg

139 = 4 = 5

140 135 = 6 =

141 VIP

142

143 min DNSDid Not Stay

144 139 DNS DNS DNADid Not Arrive DNA 5 DNA 6 RNARegistered But Not Assigned No Information

145 140 Join In B A 1 A B 2 B A 3 A B 4 B A B A B 1 A A B 2 B B Join In Room A 3 B B Join In Room B A B 4 B B A 1

146 O. O. O Out-of-order Rooms

147 VIP 1 2 VIP

148

149

150

151

152 A B 1 2 A B 3 A B 4 B 5 A A B A 6 A 7

153 /33 6 1/

154

155 = 360 = = 1/2 + = 4 50% 30% 3.5% 1% 3 4

156

157

158 Up Grade

159

160 155 A A A A H H 300 2% 2% A A A A

161 156 VIP VIP 30min min 8 2

162 min DNS 30min DNA 5. DNA 6.

163 158 30min 5 ~ min 5 ~

164 1. 100% = % % = %

165 160 =

166

167

168 /

169 / /

170

171

172 %

173 % = / % : Ms. Geb Lange Bulie 538 Geb Geb Geb 5 :00 8 : 30 Geb Geb Geb

174 Geb

175

176 10-1 Room Center

177 Floor Public Area

178 175 Uniform & Linen Room Laundry Room

179

180 Holi-Kare

181 VIP

182

183 VIP

184 181 60cm 50 ~ 70cm 370 ~ 450mm 600mm 2. Back to Back

185 / cm 65cm 75 ~ 90cm

186 ~ 50cm 70 ~ 75cm 43 ~ 45cm 19cm Mini-bar 45 ~ 47cm65 ~ 70cm cm 50cm 170cm 75mm

187

188

189 1 2 3

190 BP 1. 24h VIP 4

191 h 3 BP 4.

192 189 24h

193

194 : : 30 4

195 LAUNDRY ROOM NO. NAME DATE TOTAL PIECES GUEST SIGNATURE PLEASE COMPLETE AND SIGN THIS FORM SUBMITTING BEFORE 10:00AM Rush Service Please Tick 50% 50% Additional Charge Special Instructions PLEASE NOTE Laundry received before 10 AM will be returned on the same 6PM Rush Service only within 2PM-6PM. 3 All articles to be laundered are accepted by the Hotel at the owner s risk. 3 Although the management will exercise reasonable care the hotel cannot be held responsible for any damage resulting from the laundry process or loss of buttons ornamentsor anything left in the pockets of garments. Any claim concerning the finished articles must be reported with this list within hours. Our liabilities for either loss or damage will not exceed ten times the amount of the item charged. LADLES GENTLEMEN AMOUNT PRICE TOTAL Coat or Jacket 28 Coat or Jacket 28 T Blouse or 12 Trousers 18 Slacks 18 Shorts 12 Skirt Sports Suit 2pcs Pleated Skirt 22 T Shirt or 12 Dress 28 Pajamas Suit Under Wear 5 Sports Suit 2pcs Slips 12 Under Pants 5 Pajamas Suit 18 Socks per pair Under Wear 5 Handkerchief 4 Under Pants 5 Dress shirt 28 Brassieres 8 Stocking 8 Handkerchief 4 BASIC CHARGE EXPRESS SERVICE CHARGE 15% SERVICE CHARGE TOTAL 5

196 PRESSING ROOM NO. NAME DATE TOTAL PIECES GUEST SIGNATURE PLEASE COMPLETE AND SIGN THIS FORM SUBMITTING BEFORE 10:00AM Rush service Please Tick 50% 50% Additional Charge Within 2pm-6pm in 4 hours Special Instructions PLEASE NOTE Laundry received before 10 AM will be returned on the same 6PM Rush Service only within 2PM-6PM. 3 All articles to be laundered are accepted by the Hotel at the owner s risk. 3 Although the management will exercise reasonable care the hotel cannot be held responsible for any damage resulting from the laundry process or loss of buttons ornamentsor anything left in the pockets of garments. Any claim concerning the finished articles must be reported with this list within hours. Our liabilities for either loss or damage will not exceed ten times the amount of the item charged. COUNT LADLES AMOUNT COUNT GENTLEMEN AMOUNT HOTEL GUEST PRICE TOTAL HOTEL GUEST PRICE TOTAL 24 Coat or Jacket Blouse 10 Suit 30 2pcs 24 Coat or Jacket Slacks 14 Trousers 14 Skirt 14 Waist 10 Pleated Skirt Overcoat 36 Evening Dress Dress Shirt 10 Pajamas 8 Suit 40 Overcoat 36 BASIC CHARGE EXPRESS SERVICE CHARGE 15% SERVICE CHARGE TOTAL

197 DRY CLEANING ROOM NO. NAME DATE TOAL PIECES GUEST SIGNATURE PLEASE COMPLETE AND SIGN THIS FORM SUBMITTING BEFORE 10:00AM Rush Service Please Tick 50% 50% Additional Charge Special Instructions PLEASE NOTE Laundry received before 10 AM will be returned on the same 6PM Rush Service only within 2PM-6PM. 3 All articles to be laundered are accepted by the Hotel at the owner s risk. 3 Although the management will exercise reasonable care the hotel cannot be held responsible for any damage resulting from the laundry process or loss of buttons ornamentsor anything left in the pockets of garments. Any claim concerning the finished articles must be reported with this list within hours. Our liabilities for either loss or damage will not exceed ten times the amount of the item charged. LADLES GENTLEMEN Suit Suit pcs 2pcs Coat 35 or Jacket Coat or 24 Jacket Blouse 20 Trousers 25 Coat 15 Coat 15 Slacks 25 Sweater 35 Skirt 25 T Shirt or Sport Shirt Pleated Skirt 40 Tie or Bow 10 Sweater 35 Dressing Gown 35 Over Goat 50 Over Goat 50 Evening Dress 55 Dress 35 Dressing Gown 35 Scarf 15 BASIC CHARGE EXPRESS SERVICE CHARGE 15% SERVICE CHARGE TOTAL 20

198 : % Mini-bar

199 MINIBAR CHARGE VOUCHER 2167 Dear Guest Please fell free to enjoy the facility of your Mini-bar provided for your convenience. Your room attendant will collect this voucher daily from your Mini-bar and take it down to the front office cashier for billing to your account. If you require any additional service please call Room Service on Ext Should you have some drinks on the day of your departureplease hand in your last voucher to the Front Office Cashier at check out time. Thank you. Room No. items VSOPRemy Martin Vsop Club de Remy Martin Date Inventory Consumed Unit Price Cointreau Famous Grouse Scotch Greenall Gin Finlandia Vodka Jim Beam Galliano Qing Dao Beer Coke Mineral Water Snappy-C orange Juice Coconut Juice Fruit Tea LemonJia Li Ba' TOTAL 10% SERVICE CHARGE GRAND TOTAL Sub. Total

200

201 : %

202

203

204 VIP

205

206 % 0.1% ~ 0.15% 0.2% ~ 0.3% 0.4% 0.5% 0.8% ~ 1%

207 204 VIP VIP VIP VIP VIP VIP VIP ABC A B C VIP VIP A 1. 2.

208 B C

209 VIP VIP VIP VIP 1 VIP 2 VIP 3

210 207 VIP 1 VIP

211 208 11

212

213

214 211 20min 10min

215 212 20min 10min

216 213 30min 20min 30min 20min 9:30 50%

217 214 20min 10min 50min 30min

218 63%

219 Occupied OCC Check Out CO Vacant V Vacant Dirty VD Sleep Out SO Out of Order OOO Vacant Clean VC OK Do not Disturb DND Very Important Person VIP Long Staying Guest LSG Make Up Room MUR Light Baggage L/B No Baggage N/B Expected Departure E/D 12 : 00 Extra Bed E 3. 1 Make Up Room 2 3VIP

220

221

222 Don t Disturb cm 2 3 5sec 4 2~ Housekeeping

223 220 7 Housekeeping OK

224

225

226

227 ED OCC CO VC SO VIP LB

228

229 /

230 ~ 2min : 00 1 Turn Down Service

231 / VIP

232 VIP VIP VIP DND DND 12 : 00 2 : DND

233 ~ 15min 7 8 9

234

235

236 min :45 A A A 20min 1. 2.

237 234 40cm 5sec Housekeeping Housekeeper Good morningmr. smithmay I come in 5sec 90 20min 10min cm 50cm

238 min 10min 3min

239 236 30cm 50cm cm 20cm 1cm 10cm

240 237 5cm 10cm 90min 20min 70min 18 : 00

241 238 40cm 5sec Housekeeping Housekeeper 90 3/4 3/4 45

242 45min 10min 35min

243 240 60min

244 241

245 242 90

246

247 Brassc 25 33

248 :3 1:

249 m

250 ~ 10cm

251 min

252 cm cm 24h

253

254 % ~ 3%

255 ~ 30min 2 15min min 2 30W 2.5m 2h 50% ~ 70% 90% min 1 30

256 % ~ 0.5% 5 TC % ~ 0.5% 2 TC ~ 20min 2 1 1% 2% 2 2% ~ 3% 84 92h 3 1% ~ 5%

257

258

259 256 10min min

260 1. 1

261 ~ / / 1 5 ~ = / = = %

262 259 =

263 = / = / 100% = / 100% = / 100%

264

265

266

267

268

269

270

271

272

273

274 min OFF A

275 ~ m 2 2 B C 4. 5.

276

277

278 275 24h

279 ~ 65mm 2 B C

280 %

281 278 20%

282

283

284 VIP

285

286

287 MEMO 1. Room Report

288 285 4.

289

290

291

292

293

294 XG XG

295 292 20min

296 293 40min

297

298

299 SCMC

300 300 1 ph = 7 ~ 9 80% 2 ph = 7 3 ph = 7 QUATS 4 5 ph = 9 ~

301 < ph < < ph < 14 1 ph = 7 ~ 10 2 ph 8 ~ 9 15min 3 ph = 10 ~ ph ~ 7

302 302 1 ph 7 ~

303 ~

304

305

306

307 cm60cm90cm 120cm

308 308 Room is being cleaned T 1 11m 2 T T 10m T

309 309 T 3 20cm35cm 45cm T m 120cm 5 ~ cm 8cm 9 1

310

311

312 %

313 n/min 3 6m ~ 65L 27 ~ 73L

314 314 40mm 0.8m 2.5m 20 ~ 70L/cm 2

315 ~ 175r/min ~ 300r/min ~ 500r/min 1 000r/min

316 mm

317 mL 50mL mL

318 mL 500mL ~ 3h

319 mL 600mL 1

320

321 ml

322

323 % % 60% 1 000

324

325

326

327 m 3 90cm 4 210cm 120cm cm 2 70cm % ~ 10%

328 % PVC

329 % 2 11: :00 24h h 4 ~ 8h

330

331 m 1 2

332 h %

333

334 ~ 0.5mm 2

335

336 mL 15mL / / 12h 30g

337 337

338 AB 18 A 18FA

339 339 20min

340 340 20min 2 ~ 3h

341

342 r/min

343 m/min : :

344 :

345

346

347 min 3 30min

348 g/570mL 10g/ 100mL g/570mL min

349 mL 120mL 2 7% 300mL mL/1 500mL 2 ~ 3min 150mL 200mL

350 cm 100cm

351 min 1 000r/min 2 000r/min r/min 4 50m/min 5 1/ ~ 300r/min ~ cm

352 min r/min : : min 5 10cm h 14 1h

353 :3 4 1cm 24K

354 :20 ~ 1:

355 ~ 6 10 ~ mm 300mm

356

357

358 358 2.

359

360 360

361 PA PA PA PA

362 362 30min ~ 3 20min 24 :00 1/3 20 ~ ~ ~ 60% 0.10 ~ 0.30m/s

363 2 ~ 3 1 ~ 2 363

364 364 30min : h 4 ~ 8h

365 min

366 U min

367 367 20min

368 368 30min

369 cm min

370 %

371 Robert J. Martln Margaret M. Kappa Michael L. Kasavana James A. Bardi R Grace Paige & Jane Paige. The Hotel Receptionist. English Language Book Society/Cassell Bruce Braham. Hotel front office. virtue & company limited London. dublin and coulsdon E

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