I...1...2...4...7... 11...15...19...25...30...39...41...42...43 IT...47...56...69...71...74 7 1...78
...81....85...86...90...91...94...99... 100... 105... 106... 110... 114... 118... 154... 157... 161... 165 400... 169... 172... 176 II
... 179... 182... 187 III
550 9 1 43 ( ) 1
2 43 70 20 20 2006 125 20
3 23 60 2006 125 2006 1
4 0.5 85% 85% 65% 65% 10
5 20
6 45 3261 1120 3Com 3Com
53 623 100% 68% 366 100% 2003 13% 50 2004 400 140 7
8 2004 IT
9 3000
Adobe.pdf XML XML 2000 IBM Intel IBM GDCA GDLC Linux 10
11 IT 50% 75% 43% 60% 2 3 2002 2002 2003
12
13
14
15 1000 48 18
A B C 48 A 956 930 476 B C A B 18 1058 A 994 924 C 1111 1002 16
17 1 2 3 4 5
Adobe Adobe Adobe PDF Adobe AcrobateDiscovery Adobe Adobe PDF Adobe PDF Acrobat Adobe PDF Adobe 18
Adobe Adobe 5 5 Adobe 2004 7 1 19
2004 2004 8 8 1400 IT 8 8 20
8 10 8 12 3 7 5 21
22 80% 8 ( ) 60 35 8 36% 10% 8 78%
23 44% 12 100% 37%30% 100% 45%29% 12 45% 65%
24 71% 8 20% 30% 6%8% 10% 20% 2004 8 2004
25 5500 2002
26 ( )
27 IT 11
28
29 IE www. beijing. gov.cn Banners 1999
CNNIC.org.cn 1 2500 1/3 1/3 30
( ) 6 24 58 2004 27 500 31
32 27
33 4.59
34 1961? (FredW?Riggs)
35
36 10 40 38 ( ) ( ) ( ) ( )
37
38 (FusedModel)
39
PKT 40
41 2003 2002 7200
42
43
44 IT IT PC IT
45 2004
50 46
2008 IT 2004 6 21 IT100 30 / IT 47
IT IT 2004 IT IT IT IBM 48
Business CRM( ) 24 7 365 IT 24 7 365 24 7 365 49
24 7 365 IT IT IT 50
51
52 IT IT IT 50
53 12345 12345 60% 90% 25% 383 SMS
GPRS SMS WAP GPRS PDA 54
55 C/S C/S C/S
56 2003 11 2003 191 0.927
2003 173 2001 143 18 ( ) 2002 3.45 IT IT 2002 IT 66 2007 150 57
18% 2004 IT 593 IT 5000 1999 2004 6 2003 7 e 2 6 2006 58
59 12 100% 15 1999 21 59%850
152 1999 1 Y2K Davis 60
2001 1 State of the State Web 30 60 90 110 2001 (http //my. ca. gov/http //www.ca.gov/) 61
2001 1 30 000 260 54 (http //www.ebizcenter.ca.gov/) 92.6% 95.4% 97.2% 88% 75% 1% 62
Java 2003 4 (EID) 12 ID ID EID Sun Java ID ID 11 6 1 000 EID 63
JavaID Java JavaID Java Java ICT Jan Deprest (EID) JavaID Sun ZETES Alain Wirtz Sun 64
Sun Sun Java Sun Elie Simon IT Java EID Elie Simon ZETES Sun Java SUN EID 65
2004 Exchange Exchange EMC/LEGATO LEGATO Email Xtender DiskXtender Centera (CAS) EMC Centera (CAS) Centera 66
PB WORM( )Centera EMCCentera LEGATO Email Xtender MicrosoftExchange/ Outlook Lotus Notes/Domino UNIXSendmail Bloomberg Mail Email Xtender EMC Howard Elias EMC/Legato EMC 67
EMC SAN NAS CAS EMC Howard Elias EMC EMC LEGATO EMC Email Xtender Disk Xtender LEGATO EMC LEGATO EMC EMC Centera (CAS) EMC LEGATO EMC 68
69 EMC
70
71
72
73 42
1999 2004 400 2004 3 1 2004 6 2 74
140 41 1992 Word WPS 80 TOM 2004 2002 75
30 2001 ( ) PDF WDL CEB CEB CEB CEB 76
77 ( ) 2004 7 1 2004 3
24 ( ) CEB idoc 7 1 2004 7 1 78
79 Linux
80
81
82 In-tranet IDC
83 3786 12345 12345 057112345
84 E E 10M LMDS WLAN VPMN
148 2004 300 12 96 2005 85
86 148 300 2005 30%2008 60% 57
87
1998 11 2003 ( ) (EC) 88
89 (EC) EC
90 3 25 ( ) ( )
91 1 2 3
92 ( [2002]17 ) [2002]17
93 [2002]17 () ()
() 30 94
95 2002
Cen GRP( )Cen EP( ) Cen CMS( ) Cen DP( 96
97 ) 30 IT IT
98 1999 Cen GRP( ) CenGRP
( ) ( ) BOO BOO (BUILDING OWNING OPERATION) 99
100 BOO UNIX 2000
2002 2 8 ( ) ( ) 101
102
103
104
105 2003 12 26 21 IT
4 3 6 12 5 106
Linux IBM 11 Linux IBM Linux Linux Linux Linux 3 3000 IBM Linux 107
Linux IBM Linux 2004 Linux SAP UT Linux Linux Linux 2004 Linux IBM 3 3 Linux IBM Linux IBM Linux IBM IBM IBM Linux Linux IBM IBM Linux 108
Linux Linux Linux Linux IBM Linux IBM 3 Linux IBM Linux ReadForLinux Linux NC 300 IBM Linux IBM Linux IBM IBM IBM IBM 109
110 6 4
111
112
113 (CEAC) CEAC 17
114
115 1
116 2 3
117 4 WTO ( ) ( ) 5
118 (E-Government) (E-Business)
119 (E-Service) (E-Government) (E-Business) (E-Service)
(E-Government) 2000 (MIS) (OA) 2000 5 7 28 (www.zhongguancun.com.cn) 10 120
2000 8 12 2001 4 1 2002 5 121
17 ( ) 150 8000 99% 1 6000 15 60 15 3 5 3750 122
123 99.9% (85.6%)(14.3%) 11 46% 98% (E-Business) ( ) BBS
124 BBS 6100 (E-Service)
68 232 37.8 7000 36% 10 8000 30 125
126 24 3...
127
128 2002
129 2002 2002 1999 6 30% 7000 ; 70% IT
130 IT 96156 96156 96156 96156
131 100 ( http//www.bjcs.gov.cn) ( 96156) 170 96156
3000 14 180 96156 2002 10 96156 3.83 1.09 200 96156 11 800 39.6% 47.5% 10.6% 1997 1998 30 1999 60 2000 90 20001 120 132
133 GDP 3000 2003
3 134
135 2003 2400 BtoC
BtoC 136
137
138
1995 12 1999 2001 () () 1998 2010 ( ) 2000 2001 2002 96156 2002 60 139
2003 3300 96156 GDP 3000 GDP 3000-5000 GDP GDP 2900 18 155 2400 2400 ( ) ( ) 140
141 96156 2002 5
2002 5 ( Bench marking E-government A global Perspective ) 190 1.6 142
24 7 365 (www.firstgov.gov) (www. ukonline. 143
gov.uk) 144
145 () () first.gov. First Gov.gov 2700 1/4 First Gov.gov First Gov.gov
Firstgov.gov (on line services for citizens) (on line services for business) (on line services for governments) 2002 54% 73% 146
2002 (NHSDirect) 1999 12 50 (www. ukonline.gov.uk) (www. gateway.gov.uk) 2000 12 11 147
(YAYE) 400 1800 93% 148
1999 (www.gov.sg) first.gov first.gov G2G G2B G2C 149
(www.ecitizen.gov.sg) (www.gebiz.gov.sg) 1999 4 ( ) ( ) ( ) 2000 12 150
B2B 1.1 80% 2000 2003 15 2300 34.3 1.54 IT 151
2001 90 740 (www.esd.gov.hk) 2000 12 180 40 130 152
153 ( ) 2000 2005
IT 2002 350 25% 250 45 154
155 55 IT 2003
156 2003 ( 8 ) XML
2002 IT 157
Gartner 2004 6 IT IT IT (IP-VPN) MCS5100 158
159 (QoS) IP G2C( ) / G2B( ) / / G2G( )
160 (Intra governmental)
161 VoIP 2004 2004 (CCID) 2002 (MIS) (OA)
IT 162
163 1 2 3 4
164 IT IT IT
165 ( ) () () ()
166 () ()
167 Internet Internet
168 () ()
400 400 3 1 3 10 90 400 169
170 2004
171 2002 30
172 ( )
173
174
175
10 22 2000 1700 2002 206 8 23 22 176
10 7 90% 11 1 3 4 6 177
68 23 53 23 45 21 10 21 1954 178
179 300 200 191 173
10 13 18 74 60% WWW.NYC.GOV 3 100 911 180
181 2002 7200 2500
182 IT
183 ( ) ( )
184 ( 2002]17 17 ) 17
185 17 / 17
186
187 CIO CIO CIO CIO CIO
188
1 (CNNIC) 18 17.6% 1824 37.3% 25 54.9% 37.7% 40.8% 21.5% 189
190 2 IT 3
191
21 192
193