* H 97,500,000 H H 0.95 0.10 8106
160 140 120 100 80 60 40 20 0 1996 1997 1998 1999 2000 2001
60 50 40 30 20 10 0
35 30 25 20 15 10 5 0
16,000 14,000 12,000 10,000 8,000 6,000 4,000 2,000 0 1992 1993 1994 1995 1996 1997 1998 1999 2000
30.00% 38.50% 24% 55% 55% 10.50% 10.50% 10.50% 51%
hp hp WAP PBX/ACD WAP CTI IVR LAN
POP3 SYBASE TCP/IP DNS NFS TCP/IP SMTP POP SMTP
CRM
R 2 2 DDN FR