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3.8.4 1. ( ) 2....... ( ) 116
3 3. 4. 3C / 3C 117
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4.1 A+B... Bubbleology http://www.bubbleology. co.uk 1. 2. 124
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1. 31 SMS (http://www.31sms.com) 2. EVERY8D SMS (http://talking.every8d.com/introduction/talking_app_a.aspx) (E-mail ) EDM ( )SEO / BBS / /... 4.1.2 126
4 4.1.3 Zappos 1/4 1. 2. 3. 90 Zappos http://www.zappos.com 127