1 2012?! hpr@cathayholdings.com.tw http://www.cathayholdings.com.tw/csr/ 10633 296 +886-2-27087698 +886-2-27055933 2012 2012 (2012 1 1 12 31 ) 6 ( ) 2013 8 (GRI) G3.1 ISO26000 Index (BSI) AA1000 AA1000 GRI G3.1 A+ 2012 8 2014 8
2 687611241407----- 2012 2012 Project New Heights----- 2012 68 76 1124 1407 3 2011 2011 2012
3 2012 90% 100% 2012 7 5% 2 2012 (CDP) 4 2012 68 76 1124 1407
4 CSR 2011 (CSR) 2012 CSR CSR CSR CSR CSR 3 CSR 2012 CSR 3 60% 60% CSR CSR 5 1. 2. 5 1. 1. 1. 1. 1. 2. 2. 2. 2. 2. 3. 3. 3. 3. 3. 4. 5. 4. 5. 4.
5 2011 2012 CSR 2012 CSR CSR CSR CSR CSR CSR (CSR) CSR CSR CSR CSR 4Q'11 1Q'12 2Q'12 3Q'12 4Q'12 CSR CSR CSR CSR CSR CSR
6 CSR 2011 2012 CSR CSR 21 10 7 4 5 11 16 3 2 1 20 12 22 18 13 17 14 19 6 15 8 9 23 : 1 2 3 4 5 6 7 8 9 ( 1) ( 2) 10 11 ( 3) 12 13 14 15 16 ( 4) 17 ( 4) 18 ( 5) 19 6 20 21 22 23 NPO/NGO ( 6) 1 CSR 2 3 4 5 6
7 2012 (roadshow) CSR 2013 CDP 2012 11 2012 250 14 2012 50 24 / APP 2012 NPO/NGO CDP 12 200 2012 2.6
8 1 2 4 6 10 14 16 17 19 21 2 1 2012 2012 50% 2012 2012 2012 24 26 29 29 31 2012 5 556 163 90% 2013 (OTP) 34 2012 7 36 38 41 2013 2% 2012 49,064 56 45 2012 (CDP) 4
9 2012 2012 46 47 51 54 56 58 2012 2012 12 2012 9 2012 8?! 60 62 66 68 69 71 5,169 5 1,078 8 2,881 12 2012 6 72 GRI G3.1 GRI ( ISO26000 Index) BSI
10 Cheerful Management Sustainable Cathay ( )
11 11 735 1,200 2011 + 2012 + + 2012 10 32 2012 17 38 Singapore Banking Corporation Limited 70% 2 1 6 2001 12 31 296 1,200 2012
12 100% 100% 100% 100% 100% 100% 50% 50% 60.12% 39.88% Indovina Bank Limited 50% ( ) 60.12% 99.99% 100% Singapore Banking Corporation Limited 70% 100% ( ) 50% 100% CathyInsurance (Bermuda)Co.,Ltd. 100% 100% ( ) 100% 12012 Singapore Banking Corporation Limited 70% ( ) 2 2011
13 2012 5 (Project New Heights) I Care! 2012 2012 50 2012 9 Cathay United Bank 2012 7 2013 1 1,438 38% 2013
14 2012 CSR 7 20125 7 5 1 8 11 2012 4 2012 2000 5 5 2011 1000 100 16 3 SUPER GREEN 9 100 9 11 3
15 5-100 9 1 11 TTQS 4 9 11 2 2012 3 4 430 Young 7 2012 8 8 (The Asset Magazine) The Asset Triple A Investment awards 11 4 11 2012 11 11 12 12 101
16 2012 170.58 50% 2012 2012 50% 2010 2011 2012 ( ) 4,689,189.5 5,005,402.8 5,435,302.8 ( ) 222,506.9 217,711.6 248,584.4 ( ) 4,282.9 11,284.5 17,058.0 ( ) 0.41 1.10 1.60 ( ) 21.91 21.02 22.88 1.96% 5.13% 7.32% 0.10% 0.23% 0.33% ( ) 10,154.4 10,357.5 10,865.4 2012 12 31 2011-2012 1.2 1 2% 4% 5% 41% 0.8 0.6 0.2 0.5 19% 0.4 0.2 0.6 0.5 0 2011 2012
17 2012 2010 2012 2001 2005 2007 2011 2012 2013
18 p.25 p.4 p.21 p.31 2011 10 3 2012 7 3 100% CSR 3 2 CSR 1 2007 2012 8 2011 2013 2011 2012 100% 2011 /
19 --- 2012 2012 3 2012 2012 Moody's Standard & Poors 2012.08.24 2012.08.24 2012.08.24 2012.08.24 2012.08.24 twaa twaa+ twaa+ twaa+ twa+ ( 1) ( 2) ( 3) 2013.01.15 2013.01.15 2013.01.15 2013.01.15 Baa3 Baa2 A3 A2 2012.08.24 2012.08.24 2012.08.24 2012.08.24 BBB+ A- A- A- ( 1) ( 2) ( 3) 1 2 3 2012 2013 (TCRI) 2013 2012 2013 100
20 2012 2012 2012 6 14 2012 4 101 2012
21 (Enterprise risk management ERM) p.22 2010
22
23 2005 3-4 2011 311 2012 4 250 2013 2012 4 19~20 2012 8 1720 2012 11 9 (GIS) 2011 10 p.31
24 Cheerful Care Customers First ( )
25 Peter Drucker 2012 5 (VOC, Voice of Customer) 2012 5 / / / / 2012 / CSR 0800
26 2 1 1,200 556 163 556 2012 163 7 40 2 6 2011 2011~2012 140 ipad ipad ipad
27 1860 ATM 15 ATM ATM 2012 4 ATM 0800 372 24 24 App 2011 App-My MobiOne 1,200 2012 9 APP QRCode APP
28 1998 ISO 9001 2010 ISO 10002( - ) 2012 SGS Qualicert 12 2012 7 SGS Qualicert 2012 12 2013 1 2 30-150
29 2007 2012 2008 2012 6 2013 / VIP 2012 92.1% 2011 (88%) 94.9% 2011 (89%) 91% 2013 2012 90% 2011 92.1% 2011 2012 960
30 (KYC,Know Your Customer) 70 $ $ $ 120 Call out ( ) Auto-Fund 2012 Auto-Fund 2008
31 3 2012 2,429 23% 2011 2012 10 2013 2013 ( )
32 ISO 27001 ( ) 2012 AFP( ) 2012 AFP
33 2012 AFP AFP AFPAdvanced Function Presentation IBM 2012 (OTPOne Time Password) (OTP) OTP 100% 100%
34 Cheerful Prosperity Green Finance ( )
35? 2012 2012 2012 7 2013 2 ( ) ( ) 3 5% KPI 2015 3 60% ( ) ISO50001 (CDP) 2012
36 2013 2 2010 2012 42.088MW( ) 2.3 32% CO 2 30,228 ( 1) 78 ( 2) 2012 8 2012 2012 2012 42MW 2011 2.3 2012 32% 2013 1-1,000-1,500 1,350 2013 - CO 2 0.532 2-1 1 CO 2 389
37 (Feed-in Tariff FIT) 2010 SOP 42MW( )2011 20 16.6% 50000 45000 40000 35000 30000 25000 20000 15000 10000 5000 18130 42088 46000 2011 2012 2013 (2013,04)? 1 2~3 (1) (2) (3) (4) (5) 1 http://www.cathaysite.com.tw/fund/ fund04.aspx?fundid=01102 6.3
38 2012 12 31 1.8 3.91% 23.49% 34.78% 2012 37.82% My MobiOne App (MMO) My MobiStock App My Insurance My MobiLife App My BankMy ATM My MobiBank App 3 60% e BOBE My MobiCare App
39 2011 4 DM 300 DM DM App 2012 6 ipad 3 10 10 280 23 2012 12 49,064 56 24 My Insurance 29 2011 11%2012 12.8% ipad 300 2.6 80 ipad 24 2012 49,064 56 HD 2012 7 MMS-iPad HD 50 16 ipad 3 3 3 2011 ipad
40 ipad HDApp icon new ipad App iphone App 2012 57.6% 80% 2012 ATM 2010 7% 2012 14.35% 57.6% 80% 2012 14.35% ( ) ( ) (%) 2010 17,198,367 1,270,518 7% 2011 17,815,878 2,223,842 11% 2012 18,148,814 3,041,779 14.35% 2012 2012 56.7 2013 75
41 2012 2012 2011 2013 ( ( )) 11 2012 5% 2015 3 5% KPI ISO ISO14001 2012 3 14 ISO 14001 ISO50001 ISO50001 5% ( ) ( ) (2012 2014 ) 5% 2011 2012 11,478,400 332,400 2,983,628 43,847 237 2012
42 14,462,028 52,063.30GJ 7,694 CO 2 ( p.36 1) 2012 8,843.97 GJ 930.0 CO 2 2012~2014 590,540 5.8 2012 2011 332,400 2.8% 12,000 5.6 11,850 5.4 11,833,600 11,810,800 11,700 5.2 11,550 5.0 11,478,400 11,400 4.8 11,250 4.6 11,100 4.4 11,950 5,603.03 4,975.06 4,798.66 4.2 10,800 2010 2011 2012 2013 2014 6.2 2012~2014 146,989.05 2,939,781 2,983,628 3,000 6.0 5.8 2,851,783 2012 2011 237 2,850 5.6 5.4 2,700 5.2 5.0 5,979.00 5,632.00 5,395.00 2010 2011 2012 2013 2014 2,550
43 2012 (CSNM) 2% 5% 2% 5% 5-10 26,000 2.86% 5-12 4,600 2.98% 2012 (5-12 ) 1 3 / *0.1 *252 *7,230 =546,588 ( ) 2012 8 2012 2 T5 2012
44 2011 2012 34.2 121.4 22.3 19 9.7 2.9 2011 2012 4.43 4.65 ( / ) ( / ) 100% 2012 58,375 24.4 ( ) 2.7 28 65,800 26 24 22 20 55,800 55,772 55,657 58,375 45,800 34 16,597 35,800 38 18,000 25,800 30 26.41 23.02 24.4 37 35 32.3 15,800 28 2010 2011 2012 2010 2011 2012 36 32 17,117 17,862 17,000 16,000 15,800 2012 1.5 (2010-2012 ) ( ) 298,802.6 CO 2 159.0 T5 2011 2012 1,343 10 630 8 39% 32% 1. T5 30% 1 40.3 2. 40% 34176.7 3. 2013 1 CO 2 0.532 13% 3C 29% 51% 2012 1% 6%
45 2012 2012 2012 15 CDP 2012 (CDP) 2006 CDP 2012 CDP 2012 CDP 2012 (CDP) 4 2012 5 29 8 17 5%
46 Cheerful Growth Happy Employees ( )
47 2012 M 8 CSR 2013 2012 12 2012 12 2012 40,402 29,674 73.45% 2,183 766 35.09% 79 57 0 0 136 24,070 6,893 16 114 31,093 4,309 2,405 11 57 6,782 805 846 3 36 1,690 251 209 0 0 460 126 101 0 0 227 4 10 0 0 14 29,644 10,521 30 207 40,402-0.07% 0.51% 73.37% 26.05%
48 35% 24% 65% 76% 30 31-49 50 30 31-49 50 1 12 1 14 0 8 5 13 25 41 0 66 11 32 0 43 15 130 100 245 22 497 231 750 3,170 12,560 8,111 23,841 2,291 3,090 876 6,257 0 417 58 475 0 315 96 411 1,421 2,375 49 3,845 486 1,457 108 2,051 0 13 1 14 0 144 36 180 279 486 29 794 184 462 56 702 0 4 5 9 0 25 10 35 64 178 0 242 42 128 4 174 0 8 0 8 0 22 4 26 30 88 0 118 6 66 3 75 0 1 0 1 0 2 0 2 0 3 0 3 0 8 0 8 16 585 165 766 22 1,013 382 1,417 4,989 15,731 8,189 28,909 3,020 5,243 1,047 9,310 / 35% 65% 76% 24% / 89 44 3 136 1,651 13,255 16,187 31,093 986 5,646 150 6,782 199 1,260 231 1,690 109 319 32 460 96 127 4 227 12 2 0 14 3,142 20,653 16,607 40,402 / 51.12% 41.10% 7.78%
49 2012 10 8 2012 68 2012 200 2012 409 2005 Cathay Internship Program 2012 300 2012 78 2012 14
50 2012 2012 30 31-49 50 122 1.63% 1 1 0 2 0 2 0 2 4,816 4.19% 112 90 119 81 2 200 2 202 6,588 6.91% 272 183 220 216 19 450 5 455 1,322 9.23% 64 58 52 67 3 118 4 122 432 30.32% 65 66 42 83 6 131 0 131 227 11.89% 15 12 4 22 1 27 0 27 14 7.14% 0 1 0 1 0 1 0 1 1: / 2: : ( / )*100% 30 31-49 50 / ( / ) 10 6 12 4 0 16 0 16(0/0) 222 138 306 54 0 360 0 360(16/10) 438 347 430 342 13 772 13 785(248/168) 107 82 139 45 5 189 0 189(14/10) 144 106 69 175 6 250 0 250(31/41) 18 11 9 20 0 29 0 29(1/2) 1 0 0 1 0 1 0 1(0/0) 940 690 965 641 24 1,617 13 1,630(310/221) : / 42.33% 50 1.47% 31-49 39.33% - 57.67% - 30 59.20%
51 1 : 0.92 1 : 0.96 1 : 1 1 : 1 1 : 0.94 1 : 0.97 1 : 0.9 1 : 0.9 2011 10 2012 1. 2. 38 60 3. 4. PMD
52 2012 7 2012 12 15 UP
53 73.45% 68 3 25 1 37% 33% 100% 0% 110 20 65 14 59% 70% 75% 50% 8 2 7 0 88% 0% 100% 100% 4 0 1 0 25% 0% 0% 0% 1 ; :101 /100 *100% 2 2012 3 2011 0% 2011 ( ) (2011 9 01 2014 08 31 ) GO 2007 5 2007 2011 2012 37.3%(2011 30.5%) (300
54 20%) 2012 2012 2,100 50% 93% 1/3 (CSNM) CMA 2012 24 59 1 5 30 58 1 30 54 117 2 35
55 CSNM 2000 12 1,600 (CSNM) C ( )S ( )N ( )M ( ) 433 3 C S N M 124 47 25 105 32 9 M App M 2012 9 8 ipad MIT EMBA 1993 14 5,000 1993 14 5,000
56 70 52 140 121 750 503 11 10 24,086 7,007 978,780 231,988 1,527,005 387,746 63.40 55.34 4,224 2,365 57,410 34,878 235,936 145,084 55.86 61.35 808 882 38,465 41,927 48,529 52,897 60 60 224 208 1,024 501 14,270.5 7,032 63.7 33.8 126 101 698 511 2,926 2,269 23.22 22.47 4 10 3 4 24 32 8 8 2012 66% 2011 9% 4.14 2012 -
57 5 2012 8 CEO CEO factbook
58 ( ) 7 1 6!!! ( ) ( ) ( ) ( ) ( )
59 5 0 19 0.09 0.32 6 0 34 1.34 7.57 4 0 9 21.87 49.21 12012 15 2 3 700 784 483 688 543 2,199 844 1 GRI 20 2(( ) ( 2012 ))*20 2012 8
60 Cheerful Altruism Supporting Our Community ( )
61 10 2012 43 37 36 17 12 8 3 556 5 1,078 NGO 2012 6 2012 CSR ( ) 2011 2012 74,365,676 21,601,306 77,388,053 75,799,509 102,327,566 57,598,159 5,169 5 1,078 75,923,400 109,290,598 2,383,614 1,341,497 332,388,309 265,621,069 12011 311 2012 2011 2012 6 2
62 21 2009 2011 7 34 2012 1,851 2 7 13 135,251 2012 50 BITC (Business In The Community) (Give & Gain) 15 18,961 435 14 9 10 92 47 30 18 2020 2005 8 2005~2012 2,881 12 8 2,881 12 NGO
63 2012 2012 -- 300 ( ) ( ) 2012 7,025 9 2012 38 130
64 2012 9 2 Q:? / 2012 10 14 12 2 50 2013 / ( ) / / / 0% 20.0% 40.0% 60.0% 80.0% 2002 11 2012 7,095,678 ( 2013 3/31) 10,000 600 49 2012 7,095,678 2012 ATM
65 2012 IC 289 1,000 60% 2012 2012 2012 2012/3~2013/3 24,000 110 1,074 1,024 2012 12 2007 2012 5 17 2012 6 8 8 12 51 77 12 2009 2012 2012 8
66 12 p.49 36 10 2011 2012 104 2012 2012 1 7,719 5 2004 315 2008 2012 5 25 6 2007 1,400 20102012 2011 2012 CPR 2012 50%
67 ( 57%) 50% CNS12642 57% 2012 7 9 CNS12642 2012 7 9 64 -- 3 ( ) 2013 20 ( 2012 2 )
68 2012 2012 ~ 2012 2 17 190 2012 2012 2012 7 5~7 2012 4 35 5 80 2012
69 7 20 540 18 2012 8 3 Plaza 7 2012 2012 19 10 -- 10 2012 43 2012 19 6 2012 7 5 WSBL 2 WSBL 3 3 5 5 NBA NBA 2010 NBA NBA 3 3 NBA Youth Madness 5 5 Cathay Girls NBA 2012 3 3 978 5 5 160 20
70 2012 8 2012 2000 120 8 4 (DocScheppler) (Josh Fan) David Lee NBA 2009 ( ) 6% 10% 4. 5-a. 5-b. 1. 6. 4 ( ) 2. 3. 7-a. 7-b. ( ) 2012 12
71 2012 10 10,865 1,849 2012 6 2012 4 1 1 1 Yes, I can do 2012 1 10,865 1,849 2012 6 9 94 170 DIY
72 4.1 GRI 3.1 62 4.2 EC4-9.8-13.5 0.2 EN1 EN2 EN11 EN12 EN13 EN14 EN15 EN19 EN20 EN21 EN23 EN24 EN25 EN27 EN28 2012 EN29 LA5 5-7 LA12 HR1 HR2 2012 Singapore Banking Corporation Limited 70% 100% 2012 HR3 HR4 2012 0 HR5 HR6 HR7 2012 HR9 2012 0 HR10 ( ) 2012 0 HR11 2012 0 SO2 3 23% SO3 SO6 SO7 SO8 SO9 PR1 / PR2 PR3 PR8 2012 0 PR9 2012 ( ) 5
73 GRI(Global Reporting Initiative) G3.1 N.A. (Add) GRI G3.1 GRI 3.1 1.1 2-3 1.2 / 21-23/36-38 2.1 1 2.2 11 2.3 12 2.4 11 2.5 11-12 2.6 16 2.7 11-12 2.8 / / 11/16/47-50 2.9 11 2.10 14-15 3.1 1 3.2 1 3.3 1 3.4 1 3.5 6-7 3.6 1 3.7 1 3.8 1 3.9 1 3.10 1 3.11 1 3.12 GRI GRI 72-76 3.13 BSI 78 4.1 72 4.2 72 4.3 / 18 4.4 / / 6-7/51/57 4.5 18 4.6 19 4.7 21-22 4.8 / / 13/47/36 4.9 21-22 4.10 / 4-5/18 4.11 21-22 4.12 / / / / / 45/53/62/71 4.13 6-7 4.14 6-7 4.15 6-7 4.16 6-7 4.17 6-7
74 GRI 3.1 DMA 19 EC1 / 16/61 EC2 / 23/36-37 EC3 51-54 EC4 72 EC5 (Add) 51 EC6 43 EC7 47-48 EC8 6-7 EC9 (Add) / 36-37/61-71 DMA 33 EN1 72 EN2 72 EN3 41-42 EN4 41-42 EN5 (Add) 41-44 EN6 (Add) / 38-44 EN7 (Add) 41-44 EN8 44 EN9 (Add) 44 EN10 (Add) N.A. N.A. N.A. EN11 72 EN12 72 EN13 (Add) 72 EN14 (Add) 72 EN15 (Add) 72 EN16 42 EN17 42 EN18 (Add) 35-45 EN19 72 EN20 72 EN21 72 EN22 44 EN23 72 EN24 (Add) 72 EN25 (Add) 72 EN26 35-45 EN27 72 EN28 72 EN29 (Add) 72 EN30 (Add) / 37-38/44 - DMA 47-59 LA1 47-48 LA2 50 LA3 (Add) 51-54 LA4 47 LA5 72 LA6 (Add) 58
75 LA7 59 LA8 53-54 LA9 (Add) 58 LA10 55-56 LA11 (Add) 55-56 LA12 (Add) 72 LA13 48 LA14 51 LA15 53 - DMA 57 HR1 72 HR2 72 HR3 72 HR4 72 HR5 72 HR6 72 HR7 72 HR8 (Add) N.A. N.A. N.A. HR9 (Add) 72 HR10 ( ) 72 HR11 72 - DMA 61 SO1 61 SO2 72 SO3 72 SO4 19 SO5 6-7 SO6 (Add) 72 SO7 (Add) 72 SO8 72 SO9 72 SO10 26 - DMA 25 PR1 / 72 PR2 (Add) 72 PR3 72 PR4 (Add) N.A. N.A. N.A. PR5 (Add) 29 PR6 / 29/31-33 PR7 (Add) N.A. N.A. N.A. PR8 (Add) 72 PR9 72
76 GRI GRI FS1 FS2 / 29/31 21-22 FS3 76 FS4 FS5 FS6 / / 21-22 6-7 36-38 FS7 36-38 FS8 36-38 FS9 20 FS10 4-5 FS11 ( / ) 76 FS12 FS13 FS14 FS15 FS16 / 76 26 27 29-30 29-30
77 47 47 72 47 47 47 35 35-45 36-40 19 (ISO26000 Index) 17-18 20 47 19 57 47 47 47 51 47 47 57 58 55-56 41 38-40 45 71 19 6-7 19 44 19 29-30 67 29-30 29 31-33 26-27 29-31 61-71 66-69 47 68 66-68 66-67 36-38
78
79