訊息清單訊息清單 ( 字母順序 ) 本節說明顯示在操作面板上的訊息 若顯示的錯誤代碼的格式為 xxx- xxx 訊息狀況 / 原因 / 措施 XXXX Printing... Tray * 表示正在列印報表 / 清單 補充 列印報表 / 清單時, 將無法從電腦接收列印資料 xxxx. xxxx 表示正在進行機密列印 印表機可以從電腦接收列印資料 Printing... Tray * Add Paper- Tray * 紙盤內沒有尺寸和方向為 xxxx, 紙張類型為 XXXX 的紙張 在紙盤內放置紙 xxxx XXXX 張的尺寸和方向為 xxxx, 紙張類型為 XXXX 的紙張 All data 印表機放棄剩餘的列印資料 Cancelling 在此過程中, 印表機無法從電腦接收列印資料 All data 印表機正在強制輸出剩餘的列印資料 在此過程中, 印表機無法從電腦接收列印資 Ejecting... Tray * 料 Canceling... 放棄正在列印的資料 在此過程中, 印表機可以從電腦接收列印資料 xxxx Tray * Check Tray * 紙盤內放置了不合適的紙張 * 在紙盤內放置紙張的尺寸和方向為 xxxx 紙張類型 xxxx XXXX 為 XXXX 的紙張 Close Cover * 蓋子 * 開著 關閉蓋子 * 若安裝了硬碟 ( 加裝 ), 則當使用中的印表機電源關閉時, 印表機會認為硬碟內的資料被破壞 Corrupt HD file 按操作面板上的 <Eject/Set> 按鈕 硬碟將被初始化 Press Set key 重要 初始化硬碟將刪除登錄的格式 標誌和機密列印的資料 若安裝了 PostScript 軟體組件 ( 加裝 ),PostScript 下載的字型也將被刪除 Corrupt Log file Press Set key Ejecting... xxxx Tray * Empty Center Output Tray Ended with Error xxx- xxx Incorrect paper type Reselect Set to print Stop to cancel Initializing PostScript Load Tray * xxxx XXXX 若安裝了硬碟 ( 加裝 ), 則當使用中的印表機電源關閉時, 印表機會認為硬碟內的資料被破壞 按操作面板上的 <Eject/Set> 按鈕 記錄檔案將被初始化 重要 初始化記錄檔案將消耗幾十秒鐘 初始化正在進行時, 不要關閉印表機的電源 印表機正在輸出列印資料 在此過程中, 印表機可以從電腦接收列印資料 標準承接盤滿載 從標準接收盤移除紙張 出現錯誤, 列印沒有成功完成 查看顯示的錯誤代碼 xxx- xxx, 採取恰當的措施 在印表機驅動程式的 [ 指定紙張類型 ] 下指定的紙張類型沒有放置於紙盤 按操作面板上的 <Eject/Set> 按鈕, 在另一紙張類型上進行列印, 或者按 <Cancel Job>, 取消列印工作 當安裝了 PostScript 軟體組件 ( 加裝 ) 時, 將顯示此項目, 並表示印表機系統正在進行初始化 當電源打開或系統重新設定時會顯示這一訊息 紙盤內沒有尺寸和方向為 xxxx, 紙張類型為 XXXX 的紙張 在紙盤內放置紙張的尺寸和方向為 xxxx, 紙張類型為 XXXX 的紙張
訊息 Lower Rear OutputTray lever Off- line Data in memory Open Cover A or B Clear jam Open Cover C and remove paper Open Cover D and remove paper Open Cover A, C then B Clear jam Paper Jam Open Cover A Please reboot Printer xxx- xxx Please wait Please wait... Xxxx Printing... Xxxx Printing... xxxx Tray * Pull out all trays Clear jam Clear jam and close Cover A Push in Tray * Raise Rear OutputTray lever Ready to print Ready to print xxx- xxx Ready to print DNS Update Fail Ready to print Dupl. IP Address 狀況 / 原因 / 措施由於後承接盤被指定為輸出承接盤, 因此印表機無法輸出至標準承接盤 將後承接盤輸出桿向下推, 將輸出承接盤變更為標準承接盤 由於按了 <Online> 按鈕, 印表機處於離線狀態 要取消離線狀態, 再按一次 <Online> 按鈕 補充在印表機熔著組件附近發生夾紙 打開印表機的蓋子 A 或者 B, 移除夾紙 在印表機雙面模組發生夾紙 打開印表機的蓋子 C, 移除夾紙 在印表機自動份數整理承接盤發生夾紙 打開印表機的蓋子 D, 移除夾紙 在印表機熔著組件附近發生夾紙 按順序打開印表機的蓋子 A C 和 B, 移除夾紙 在圓鼓 / 碳粉卡匣附近發生夾紙 蓋子 A 打開時, 會顯示 Remove cartridge Clear jam 的訊息 按照指示, 糾正錯誤 發生錯誤 關閉電源 操作面板的顯示關閉後, 再次打開電源 若再次顯示相同的訊息, 則記錄代碼 xxx- xxx 然後關閉電源 操作面板的顯示關閉後, 將電源插頭從插座上拔出, 然後聯絡我們的客戶服務中心或經銷商 診斷 / 初始化印表機系統 當電源打開或系統重新設定時會顯示這一訊息 片刻之後, 將顯示 Ready to print 的訊息 此訊息也表示印表機正在熱機, 以便強制輸出殘留在印表機內的列印資料 在此過程中, 印表機無法從電腦接收列印資料 印表機正在熱機, 以便強制輸出殘留在印表機內的列印資料 在此過程中, 印表機可以從電腦接收列印資料 印表機正在處理列印資料 在此過程中, 印表機可以從電腦接收列印資料 印表機正在從紙盤輸出資料至紙張 * 不要拉出正在使用的紙盤 在此過程中, 印表機可以從電腦接收列印資料 在紙盤的後部發生夾紙 拉出所有紙盤, 移除夾紙 然後, 打開並關閉蓋子 A 這樣做是為了糾正錯誤 紙盤 * 被拉出 將紙盤 * 完全推入印表機內 由於標準承接盤被指定為輸出承接盤, 因此印表機無法輸出至後承接盤 將後承接盤輸出桿向上推, 將輸出承接盤變更為後承接盤 印表機可以從電腦接收列印資料 印表機發生錯誤 關閉電源 操作面板的顯示關閉後, 再次打開電源 若錯誤代碼再次顯示, 則查看顯示的錯誤代碼 xxx- xxx, 採取適當的措施 不能從 DNS 取得 IP 位址 查看 DNS 的設定, 取得 IP 位址 IP 位址被複製 變更 IP 位址
訊息狀況 / 原因 / 措施 Ready to print 具有相同名稱的 SMB 主機 Dupl. SMB Host 變更主機名稱 Ready to print 從 DHCP 取得 IP 位址失敗 Get IP Add. Fail 變更取得 IP 位址的方法, 手動設定 IP 位址 Ready to print 圓鼓 / 碳粉卡匣到達更換時期 準備新的圓鼓 / 碳粉卡匣 顯示此訊息後, 您仍然可 Repl. Drum/Toner 以列印大約 100 張頁面 Ready to print 到達更換零件的時間 Replace 010-420 請聯絡我們的客戶支持中心或經銷商, 告知錯誤代碼 010-420 Remove cartridge 在圓鼓 / 碳粉卡匣底部發生夾紙 拆下圓鼓 / 碳粉卡匣, 移除夾紙 Clear jam Remove paper from 自動份數整理承接盤滿載 從自動份數整理承接盤移除紙張 OffsetCatchTray Replace Drum/ 圓鼓 / 碳粉卡匣內沒有碳粉 Toner Cartridge 更換為新的圓鼓 / 碳粉卡匣 Set Drum/Toner 未安裝圓鼓 / 碳粉卡匣 Cartridge 安裝圓鼓 / 碳粉卡匣 Storing image... 印表機正在儲存機密 / 時間指定列印工作 在此過程中, 印表機可以從電腦接收列印 xxxx HDD 資料 Waiting for data 印表機正在等待資料的到來 在此過程中, 印表機可以從電腦接收列印資料 xxxx 錯誤代碼清單錯誤代碼顯示於操作面板 或 [Job History Report] 的 [Job Status] 欄下時, 參照以下表格, 糾正錯誤 重要 顯示錯誤代碼時, 殘留在印表機的列印資料或儲存在印表機記憶體的資訊可能會不安全 一旦印表機電源關閉後, 印表機內的列印資料或儲存在印表機記憶體的訊息將被刪除 當顯示 Please reboot printer xxx- xxx 的訊息時, 表明發生了一個不易解決的問題 請聯絡我們的客戶服務中心或經銷商 Error Code 原因 / 措施錯誤的列印參數組合, 如選擇在自定義尺寸的紙張上列印, 但將印表機驅動程式的 [ 紙張來源 ] 003-747 設定為 [ 自動 ], 在操作面板上將紙盤 1 至 4 的 [Paper Size] 選擇為 [Auto] 查看列印參數 到達更換零件的時間 010-420 請聯絡我們的客戶支持中心或經銷商, 告知錯誤代碼 010-420 SMTP 伺服器名稱沒有正確指定 016-500 查看 CentreWare Internet Services 的 [ 內容 ] 下的 SMTP 伺服器的設定是否正確 同時查看 DNS POP3 伺服器名稱沒有正確指定 016-501 查看 CentreWare Internet Services 的 [ 內容 ] 下的 POP3 伺服器的設定是否正確 同時查看 DNS 登入 POP3 伺服器失敗 016-502 查看 CentreWare Internet Services 的 [ 內容 ] 下的 POP3 使用者名稱和密碼是否正確 SMTP 伺服器名稱沒有正確指定 016-503 查看 CentreWare Internet Services 的 [ 內容 ] 下的 SMTP 伺服器的設定是否正確 同時查看 DNS 用於發送電子郵件的 [POP before SMTP] 的 POP3 伺服器名稱沒有正確指定 016-504 查看 CentreWare Internet Services 的 [ 內容 ] 下的 POP3 伺服器的設定是否正確 同時查看 DNS 登入用於發送電子郵件的 [POP before SMTP] 的 POP3 伺服器失敗 016-505 查看 CentreWare Internet Services 的 [ 內容 ] 下的 POP3 使用者名稱和密碼是否正確
Error Code 016-701 016-702 016-705 016-706 016-707 016-716 016-720 016-721 016-726 016-728 016-729 016-730 016-731 016-732 016-744 016-748 016-749 016-751 016-752 原因 / 措施由於記憶體不足,PCL XL 列印資料無法處理 當 [ 圖形 ] 標籤上的 [ 列印模式 ] 選擇為 [1200dpi] 時, 將其設定為 [600dpi], 然後重新列由於列印頁面緩衝器不足,PCL XL 或 PostScript 列印資料無法處理 使用以下方法中的一個糾正錯誤 當 [ 列印模式 ] 選擇為 [1200dpi] 時, 將其設定為 [600dpi] 將 [ 詳細資料設定 ] 標籤上 ( 僅適用於 PCL XL) 的 [ 列印頁面模式 ] 設定為 [ 啟動 ] 增加列印頁面緩衝器容量 安裝擴充記憶體 ( 加裝 ) 以增加記憶體容量 由於未安裝硬碟 ( 加裝 ), 無法儲存機密列印文件 要使用機密列印功能, 必須安裝硬碟 機密列印 / 樣本列印的使用者數量超過限制 取消一些不必要的文件或者儲存在印表機的機密列印使用者資料, 然後再重新列印 由於印表機未安裝硬碟 ( 加裝 ), 或硬碟有故障, 無法列印樣本列印工作 要使用樣本列印功能, 必須安裝硬碟 由於磁碟記憶體不足,TIFF 檔案無法佇列 安裝硬碟 ( 加裝 ) 或刪除硬碟中不必要的資料以擴充容量 列印處理中出現 PCL 命令語法錯誤 刪除列印工作後, 重新嘗試 列印處理時出現錯誤 可能是以下原因所致 當在一般選單的 [Printer Settings] 的 [Paper Priority] 為所有紙張選擇了 [Not Selected] 時, 將使用自動紙盤選擇將列印工作發送列印 使用自動紙盤選擇打印工作時, 請為所有的紙張配置優先設定 當選擇自定義紙張時,[Paper Priority] 設定將自動被變更為 [Not Selected] 即使將操作面板的 [Print Mode] 選擇為 [Auto], 印表機語言也無法自動被選擇 使用操作面板或命令選擇印表機語言 在 TIFF 檔案發現不支援的標記 查看列印資料 由於 TIFF 資料的色彩數和解析度超過有效範圍, 因此無法列印 變更 TIFF 檔案的色彩數和解析度, 重新列印 偵測到不支援的命令 查看列印資料, 刪除導致錯誤的命令, 重新列印 TIFF 資料被截斷, 無法列印 重新列印 指定的格式沒有登錄 登錄格式, 重新列印 PDF 檔案含有本印表機不支援的功能, 因此無法列印 PDF 檔案 用 Adobe Acrobat Reader 打開 PDF 文件, 從 [ 檔案 ] 選單表選擇 [ 列印 ] 進行列印 因硬碟空間不足而無法列印 減少列印頁面的數量, 如將列印資料分成幾個部分列印或一次列印一份文件 同時, 刪除硬碟 ( 加裝 ) 中不必要的資料以擴充容量 檢測到 PJL 命令語法錯誤 查看列印設定或糾正 PJL 命令 因 PDF 檔案使用 ContentsBridge 而無法列印 用 Adobe Acrobat Reader 打開 PDF 文件, 從 [ 檔案 ] 選單表選擇 [ 列印 ] 進行列印 由於記憶體不足, 無法使用 PDF Bridge 功能列印 PDF 檔案 使用 ContentsBridge Utility 時, 將 [ContentsBridge] 對話方塊上的 [Print Mode] 設定變更如下 : 當選擇了 [High Quality] 時, 將設定變更為 [Standard] 當選擇了 [Standard] 時, 將設定變更為 [High Speed] 補充
Error Code 016-753 016-754 016-755 016-761 016-762 016-796 016-797 016-799 116-701 116-702 116-703 116-710 116-714 116-720 116-740 116-746 116-747 116-748 116-750 116-780 原因 / 措施 PDF 檔案的密碼與在 ContentsBridge Utility 上指定的密碼不相同 在印表機或 ContentsBridge Utility 上指定正確的密碼, 然後重新列印 PDF 檔案含有使用 LZW 壓縮的對象 使用下列方法列印文件 : 用 Adobe Acrobat Reader 打開 PDF 文件, 從 [ 檔案 ] 選單表選擇 [ 列印 ] 進行列印 使用 PostScript 功能 無法列印不具有列印許可的 PDF 檔案 用 Adobe Acrobat 取消 PDF 檔案上的限制設定, 然後重新列印 影像處理時出現錯誤 當 [ 圖形 ] 標籤上的 [ 列印模式 ] 選擇為 [1200dpi] 時, 將其設定為 [600dpi], 然後重新列印 若失敗, 則將 [ 詳細資料設定 ] 標籤上的 [ 列印頁面模式 ] 設定為 [ 啟動 ], 然後重新嘗試選擇了未安裝的印表機語言 本印表機可以處理 PCL- XL PCL- 5e HP- GL HP- GL/2 TIFF 和 PDF 資料 安裝 PostScript 軟體組件 ( 加裝 ) 發送 PostScript 資料 當指定僅列印接收電子郵件的附件時, 無附件的電子郵件將被刪除 要列印電子郵件及郵件抬頭, 應變更 CentreWare Internet Services 的 [ 內容 ] 的設定 使用電子郵件列印功能發送至本印表機的電子郵件位址錯誤 指定正確的位址, 然後重新發送 錯誤的列印參數組合, 如選擇在自定義尺寸的紙張上列印, 但將印表機驅動程式的 [ 紙張來源 ] 設定為 [ 自動 ], 在操作面板上將紙盤 1 至 4 的 [Paper Size] 選擇為 [Auto] 查看列印參數 由於記憶體不足, 無法進行雙面列印 建議您擴充記憶體容量 使用了替代字型列印工作 查看列印資料 PostScript ( 加裝 ) 出現錯誤 查看列印資料, 或不選擇印表機驅動程式的雙向通信勾選框 接收的資料超過 HP- GL 和 HP- GL/2 的緩衝器容量 印表機可能無法準確判定原稿的尺寸 HP- GL 和 HP- GL/2 出現命令錯誤 查看列印資料 因 PCL 記憶體不足而無法列印 關閉不必要的連接埠或者調整每一個記憶體的緩衝器容量 建議您擴充記憶體容量 因在列印資料中使用了超過印表機限定值的數字而發生數字資料的錯誤 查看列印資料 指定的格式未登錄 使用登錄的格式或登錄當前的格式 紙張邊界值大於 HP- GL 和 HP- GL/2 的有效區域 縮小紙張邊界的值, 重新列印 HP- GL 和 HP- GL/2 列印資料中沒有繪圖資料 查看列印資料 因封面輸送紙盤故障而無法列印封面 重新將封面輸送紙盤恢復至正常的狀態 或者在操作面板變更封面輸送紙盤 接收的電子郵件的附件錯誤 查看附件
SECTION 2 TROUBLESHOOTING 2.3 Level 2 Troubleshooting 2.3.1 Fail Codes Chain Link Fault Item Condition 001 300 Top Cover Open Top or Top+Rear Cover(s) Open was detected. 001 301 Rear Cover Open Rear Cover Open is only detected. 001 302 OCT Cover Open OCT Cover Open was detected. 001 306 Duplex Cover Open Duplex Cover Open was detected. 001 398 FAN Motor Fail Fan Main or Fan Sub did not rotate at a spec speed. 003 205 Billing Fail 1 All the billing counters at multiple places show different values. (in ESS PWB) 003 206 Billing Fail 2 One of the billing data was different. No attempt to resolve it was successful. 003 346 Controller-Detected Scope-FD Transmit Error (Parity Error) Communication Fail. Two attempts to send couldn t receive ACK. Parity Error was detected with IOT hardware. 003 347 Controller-Detected Scope-FD Transmit Error (Framing Communication Fail. Two attempts to send couldn t receive ACK. Error) Framing Error was detected with IOT hardware. 003 348 Controller-Detected Transmit Error Illegal Command detected at transmit ENOSTR 003 349 Controller-Detected Transmit Error Transmit Underrun 003 350 Other Controller-Detected Transmit Errors EIO 003 354 Parity Error with Status Being Received from IOT It occurs when NAK reporting Communication Fail is received. 003 356 Overrun Error with status being received from IOT It occurs when NAK reporting Communication Fail is received. 003 360 IOT-to-ESS Initialize Error. Initializing IOT (MCU) failed IOT Driver Initialize Fail 003 362 Page-Sync Active before Video Output Ready At IOT output, Page-Sync became active before Buffer was full of written data. 003 363 Page-Sync Over during Video Output At IOT output, Page-Sync became inactive before a selected size data was output 003 364 DMA Transfer Error Specified data was entered for being compressed/decompressed, but it was not successfully compressed/depressed. 003 367 Decompress Other Error Line Sync was detected at an improper timing. 003 368 PCI Bus Error A defective ipci bus caused a failure in PCI access 003 370 Marker Code Detect Error When only the specified-size data was decompressed, the compressed data had no End Code (FF02). 003 371 IOT-ESS Communication Fail 1 IOT PWB made no response to a transmission from ESS PWB. 003 372 IOT-ESS Communication Fail 2 ESS PWB detected DLL send error. 003 747 Print Instruction Fail Print Instruction Fail A contradictory combination of parameter settings: E.g.: on the operation panel, [paper size] for Tray 1-4 is set to Auto. On the printer driver, [paper tray selection] is set to Auto. Under the settings, the printer was instructed to make a non-standard-sized print. 003 946 Tray 1 Not In Position Tray 1 is not installed. 003 947 Tray 2 Not In Position Tray 2 Not In Position Tray 2 is not installed. 003 948 Tray 3 Not In Position Tray 3 Not In Position Tray 3 is not installed. 003 949 Tray 4 Not In Position Tray 4 Not In Position Tray 4 is not installed. 003 950 Tray 1 No Paper Tray 1 ran out of paper. 003 951 Tray 2 No Paper Tray 2 ran out of paper. 003 952 Tray 3 No Paper Tray 3 ran out of paper. 003 953 Tray 4 No Paper Tray 4 ran out of paper. 003 959 Tray 1 Paper Size Mismatch The size of paper in Tray 1 is different from the size selected for print. 003 960 Tray 2 Paper Size Mismatch The size of paper in Tray 2 is different from the size selected for print. 003 961 Tray 3 Paper Size Mismatch The size of paper in Tray 3 is different from the size selected for print. 003 962 Tray 4 Paper Size Mismatch The size of paper in Tray 4 is different from the size selected for print. 003 965 ATS/APS No Paper No tray is loaded with the paper selected for print. 003 966 ATS/APS No Destination Error No tray is loaded with paper of the same size, orientation and/or type as selected for print. 004 362 NVM Read/Write Error Data cannot properly be read from/written on NVM on MCU PWB. 004 363 Main Motor Drive Fail If the failure lasts 500ms or more since an elapse of (Main Motor Fail Rotation Error) 500ms from Main Motor On, Drum Motor is stopped. 004 922 No Toner K Drum/Toner Cartridge replacement is due. 006 335 ROS Motor Rotation Error ROS Motor rotation qty did not reach the spec value for consecutive 15sec during Warm Up and for consecutive 2sec during Run Mode 007 313 Option Tray 4 Communication Fail An response error in communication with Remote CPU 007 950 Tray 1 Paper Size Mismatch (slow scan length error) Tray 2 Paper Size Mismatch (slow scan length 007 951 As a result of a Regi Sensor measurement, the length error) in the slow scan direction of paper fed from Tray Tray 3 Paper Size Mismatch (slow scan length 007 952 1/2/3/4 was different from the size selected. error) 007 953 Tray 4 Paper Size Mismatch (slow scan length error) 007 969 APS Paper Type Mismatch A print was made on another type of paper. (The Confirm screen appears with a message.) 008 153 Feed Jam 1 (Early Feed Jam) Paper reached the Regi position earlier. 008 155 Regi Sensor On Jam Regi Sensor is on during Warming up. 008 156 Regi Sensor Off Jam Paper did not go from the Regi position to the Fuser position within a specified time.
SECTION 2 TROUBLESHOOTING 2.3 Level 2 Troubleshooting 2.3.1 Fail Codes Chain Link Fault Item Condition 008 176 Tray 1 Regi Sensor On Jam Regi Sensor did not turn on a specified time after the start of paper feed from Tray1. 008 180 Dup Mis-Feed Jam Sensor Dup did not turn on during the Duplex transport operation. 008 314 HVPS to MCU PWB-DM I/F Failure After power on, Duplex Unit was separated. 009 413 Toner Black 1 Near Empty Black Toner is low. (no service activity) 009 460 Toner Black Quality Life End (display only) Toner Dispense Motor rotation time reached a specified value and Black Toner became empty. 009 909 EP Cartridge Type Mismatch The ID stored in NVM on IOT is different from that of the Drum/Toner Cartridge. 009 910 EP Cartridge Not Installed Drum/Toner Cartridge is not installed. 010 105 Fuser Exit Sensor On Jam Fuser Exit Sensor did not sense paper a specified time after Regi Clutch turned ON. 010 106 Fuser Exit Sensor Off Jam Paper did not pass Fuser Exit Sensor a specified time after passing REGI. Sensor. 010 112 Exit Out Early Jam Fuser Exit Sensor turned off earlier than a specified time after Fuser Exit Sensor sensed paper. 010 128 Duplex Pre Regi Sensor On Jam Paper reached earlier from the Sensor Dup position to the Regi position. 010 132 Duplex Path 1 Sensor On Jam Paper was not output out of the Sensor Dup position in a specified time, or Sensor Dup was on during Warming up. 010 164 Regi.SNR On Jam <Dup Miss Feed Jam> Paper did not go from the Sensor Dup position to the (not wait) Regi position within a specified time. 010 347 <OCT Failure> Offset Fail (OCT) A failure in communication with the main body 010 349 Fuser STS Front Disconnection Fail A failure in Fuser was detected. 010 420 Fuser Unit Pre Warning Fuser was near the life, with PV reaching the specified value. 011 108 OCT Jam 1 (Paper didn t reach OCT.) Paper did not go from the Exit Sensor position to the OCT Sensor within a specified time. 011 109 OCT Jam 2 (Paper not output from OCT) Paper was not output from the OCT Sensor position within a specified time, or with Engine warming up OCT Sensor was on. 012 300 Face Up Tray Open during print During a job, Face Up Tray Cover Interlock Open was detected. Or during print in Standard Mode or OCT Mode, Face Up Tray was opened. 012 951 OCT_FULL_STACK Full Stack (OCT) was detected. Paper remaining in Offset Output Tray was detected. 012 952 Face UP Tray Open Although Face down Tray or OCT was selected as an output tray, Face Up Tray Open was detected. 012 953 Face UP Tray Close Although Face Up Tray was selected as an output tray, Face Up Tray Closed was detected. 012 969 IOT Center Tray Full Paper remaining in Offset Output Tray was detected. 016 450 SMB Host Name Duplicated A PC with the same host name exists on the network. 016 452 IP Address Duplicated A PC with the same IP address exists on the network. 016 453 Failure in Obtaining IP from DHCP Server A failure in fetching IP address from the DHCP server. 016 460 HDD Full In accessing HD, HDD Full was detected. 016 500 SMTP Server Address Resolution Fail for Mail IO SMTP server name is not correct. 016 501 POP Server Address Resolution Fail for Mail IO POP3 server name is not correct. 016 502 POP Authentication Fail for Mail IO POP3 server authentication information (user name and password) is not correct. 016 503 SMTP Server Address Resolution Fail for Redirector SMTP server name is not correct. 016 504 POP Server Address Resolution Fail for Redirector POP3 server name is not correct. 016 505 POP Authentication Fail for Redirector POP3 server authentication information (user name and password) is not correct. 016 701 Out of Art EX Memory When ART EX in use, a lack of memory for PLW processing was detected. 016 702 Cannot Compress at all Due to a lack of print page buffer, ART EX print processing was impossible. 016 703 Email Received To Invalid Box A mailbox not yet set up or invalid was designated for receiving E-mail. 016 704 Mailbox Is Full Mailbox Full (the max qty of text files per box is exceeded) was detected. (Job End) 016 705 Secure Print Storage without HD Because HDD was not installed, an attempt to register in security print failed. 016 706 Max. User Number Exceeded The max qty of users of security print/sample print was exceeded. 016 707 Sample Print Fail Because HDD was not installed or due to a failure, an attempt to register in sample print failed. 016 709 ART EX Command Error During PLW processing, ART EX Command Error occurred. 016 710 Delayed Print Fail - 016 716 Unable to Spool TIFF Data Due to a lack of HDD capacity, no TIFF file could be spooled. 016 719 Out of PCL Memory When PCL in use, a lack of memory was detected 016 720 PCL Command Error During print, PCL Command Syntax Error occurred. 016 721 Other Error During print, an unexpected error occurred. The following are possible causes: 1. Though [Print Settings]>[Paper Priority] in the common menu is set to [OFF] for every paper, the printer is instructed to use Auto Tray Selection for print. 2. ESC/P Command Error 016 726 PDL Auto Switch Fail A print language could not be selected automatically with Print Mode set to [Auto]. The following are possible causes: 1. Without PostScript Software Kit installed, PostScript data was sent. 2. With PostScript Software Kit installed but without an internal HDD added, a PDF file was directly sent to the machine through LPR, etc. 3. Without ART Ⅳ /Emulation Kit installed and with Print Mode set to [Auto], ART Ⅳ, 201H, ESC/P, HP-GL or HP-GL/2 data was sent. 016 728 Unsupported TIFF Data The TIFF file included a tag that was not supported. 016 729 TIFF Data Size is too Big The color qty/ resolution for TIFF data was specified beyond the upper limit of the valid range. 016 730 Unsupported ART Command A command not supported for ART was detected. 016 731 Invalid TIFF Data TIFF data was broken. 016 732 In <Form Compose Error> Emulation, Data Itself Not Printed, with the Specified Form Not Registered The decomposer detected the specified form not being registered.
SECTION 2 TROUBLESHOOTING 2.3 Level 2 Troubleshooting 2.3.1 Fail Codes Chain Link Fault Item Condition 016 744 Unsupported Function Included in Sent PDF A PDF1.3 file included Transparency or JBIG2. 016 748 Mailbox Full Detected, Job Ended When HD was accessed, Mailbox FULL was detected and the job ended. 016 749 <JCL/PJL Syntax Error> JCL/PJL Command Error Detected JCL/PJL Command Syntax Error was detected. 016 751 PDF Error During PDF Bridge processing, a syntax error, use of an undefined command, a parameter error, a broken PDF file, an internal error in the PDF decomposer, etc. occurred. 016 752 PDF Short of Memory During PDF Bridge processing, a memory shortage was detected. 016 753 PDF Password Mismatched In the processing of a PDF file protected by the password, it matches neither the password set on the UI Panel nor the password set by the use of XPJL (Contents Bridge Utility) 016 754 PDF LZW Not Installed Without Contents Bridge Extension Kit installed, PDF Bridge tried to process a PDF file compressed in LZW. 016 755 PDF Print Prohibited The PDF file the printing of which was prohibited was processed. 016 760 PS Decompose Error An error occurred while PostScript was being decomposed. 016 761 FIFO Empty ERR Image Decompression Error occurred. (FIFO Empty Error) 016 762 Specified Decomposer Not Exist An unsupported function (such as print language, print utility, etc.) was requested. 016 796 Email Not Printed due to User Settings The mail was discarded for the following reason: Though the printer was so set up that it would print only an attachment when receiving a mail, it received mail without any attachment. 016 797 Invalid Output Destination for Email Received The E-mail with an incorrect address was sent to the printer through the E-Mail Print function. 016 798 No TrustMarking Option When Decomposer called S-Image lib, the response was made declaring the No HD Installed error. 016 799 Print Instruction Fail detected in PLW An Incorrect combination of print parameters 016 981 - When HDD was accessed, HDD Full was detected. Even if the job was in a queue, HD Full was not cleared. (One or more pages are already stored.) 016 982 - When HDD was accessed, HDD Full was detected. Even if the job was in a queue, HD Full was not cleared (Not a single page can be stored.) 051 700 Media Fail A media failure 051 701 Media Not Found No media is inserted. 051 702 Media Data Not Found / Not Supported Data on the media is corrupted or no data is stored there. 051 703 Media Reader Fail / Disconnected Media Print Kit is not properly connected. 103 203 Machine Code Fail Machine Code was not set up at the factory. After shipment, Machine Code data was corrupted or MCU PWB and/or ESS PWB was accidentally replaced. 103 204 Serial Fail Serial was not set up at the factory. After shipment, Serial data was corrupted or MCU PWB and/or ESS PWB was accidentally replaced. 103 207 All Machine Codes Mismatch One of the Product Codes stored in the three locations did not match the two others. 103 208 All Serial Mismatch One of the Serial Numbers stored in the three locations did not match the two others. 103 320 SEEPROM Fail No data could be written in SEEPROM on ESS PWB. 103 321 Backup SRAM Fail No data could be written in SRAM on ESS PWB. 103 331 ESS ROM DIMM #1 Not Found Extension ROM was not installed. (option) 103 332 ESS Standard ROM Error An error was detected with Standard ROM (on board). 103 333 ASIC Fail An error occurred with ESS PWB internal processing. 103 334 Standard Font ROM Error An error was detected with the standard Font ROM on ESS. 103 335 Font ROM Not Found Font ROM is not installed. 103 337 ESS Standard RAM Error An error was detected with the standard RAM on ESS. 103 338 Same Font ROMs Found It was found that the same Font ROMs were installed. 103 339 ROM DIMM of Another Product Found It was found that ROM for another model was installed. 103 372 IOT SC S/W Fail 103 373 IOT Manager Software Failure 103 374 IOT IM Device Driver Software Failure 116 200 Main PWB IC Fail An error occurred with the ESS PWB internal IC. 116 201 HD Fail Despite an attempt to activate HDD, HDD did not activate because of a physical 116 203 116 204 M/C Not Activated. HDD Product Code Error Detected. M/C Not Activated. During Attempt to Format HDD, Incorrect HDD Capacity Detected Despite an attempt to activate HDD, HDD did not activate because a HDD Product Code error was detected. The HDD was most likely to be formatted on another model of M/C. An attempt to format HDD was made, but it was found that any other than the correct HDD was connected or an error occurred with HDD. 116 206 Timer Fail A failure was detected with the ESS PWB internal timer. 116 209 ESS Font ROM DIMM #1 Check Fail A check on Font ROM 1 detected a failure. 116 310 ESS Font ROM DIMM #2 Check Fail A check on Font ROM 2 detected a failure. 116 311 ESS Font ROM DIMM #3 Check Fail A check on Font ROM 3 detected a failure. 116 314 Ethernet Address Fail A failure was detected with Ethernet. 116 315 ESS RAM DIMM #1 W/R Check Fail During an ESS RAM 1 R/W attempt, a failure was detected with the RAM. 116 317 Standard ROM DIMM Check Fail A check on the standard ROM detected a failure. 116 318 Option ROM DIMM Check Fail A check on the optional ROM detected a failure. 116 320 S/W Fail 116 321 System S/W Fail 116 323 ESS NVRAM W/R Check Fail During an ESS PWB NVM R/W attempt, an error was detected. 116 324 Exception Fail An error occurred with ESS PWB internal processing. 116 325 ESS Fan Fail CPU Fan failed. 116 326 ESS ROM DIMM #1 Flash Fail During an ESS ROM1 Read/Write attempt, a ROM failure was detected. 116 327 ESS ROM DIMM #2 Flash Fail During an ESS ROM2 Read/Write attempt, a ROM failure was detected. 116 328 L2 Cache Fail An error occurred with ESS PWB internal processing.
SECTION 2 TROUBLESHOOTING 2.3 Level 2 Troubleshooting 2.3.1 Fail Codes Chain Link Fault Item Condition 116 330 HD File System Fail A check on HDD at power on detected an error or found HDD was not be formatted. 116 332 Invalid Log-Management Information A log-related error was detected. 116 333 LocalTalk S/W Fail 116 340 Out of Memory A lack of memory 116 348 S/W Fail An error occurred with ESS PWB internal processing. 116 349 Function Call Error processing. 116 350 AppleTalk S/W Fail A fatal error related to AppleTalk occurred. An error occurred with ESS PWB internal software processing. Since then the 116 351 EtherTalk S/W Fail A fatal error related to EtherTalk occurred. then the 116 352 NetWare S/W Fail A fatal error related to NetWare occurred. then the 116 353 pd S/W Fail A fatal error related to lpd occurred. then the 116 355 SNMP Agent S/W Fail A fatal error related to SNMP Agent occurred. then the 116 356 EWS S/W Fail A fatal error related to EWS occurred. then the 116 357 PS Fatal System S/W Fail A fatal error related to PS Fatal System occurred. then the 116 358 Salutation S/W Fail A fatal error related to Salutation occurred. then the 116 359 PLW S/W Fail A fatal error related to PLW occurred. then the 116 360 SMB S/W Fail A fatal error related to SMB occurred. then the 116 361 Spool HD Fatal Error During an attempt to access HDD, a fatal error occurred with HDD. 116 362 SSDP Software Fail 116 363 BMLinks/Print Service Software Fail 116 365 Spool Fatal Error 116 366 Print Utility Malfunction 116 367 Parallel I/F S/W Fail 116 368 Dump Print Fatal Error 116 370 XJCL S/W Fail 116 371 PCL Decomposer S/W Fail 116 372 P-Formatter Fatal Error 116 373 Dynamic DNS Fatal Fail 116 374 Auto Switch Fail 116 376 Port 9100 S/W Fail 116 377 Video DMA Fail An error occurred with ESS PWB internal processing. 116 378 MCR(Mail Contents Requester) S/W Fatal Fail 116 379 MCC(Mail Contents Creator)S/W Fatal Fail 116 385 IDC S/W Fail 116 388 No HDD that Should Complete the Configuration The configuration requires HDD, but no HDD is installed. 116 389 No RAM that Is To Be Added The configuration (HDD exists, etc.) requires an additional RAM, but no additional RAM is installed. 116 390 Standard ROM and NVM Version Mismatch A version mismatch between the standard ROM and NVM 116 395 USB Fatal Error A fatal error related to USB occurred.an error occurred with software processing. Since then the 116 396 Mail IO Fatal Error A fatal error related to Mail IO occurred.an error occurred with software processing. Since then the 116 398 IPP S/W Fail A fatal error related to IPP occurred.an error occurred with software processing. Since then the 116 399 JME S/W Fail A fatal error related to JME occurred.an error occurred with software processing. Since then the 116 701 - Due to a lack of memory, duplex print was impossible. 116 702 - An alternative font is used for print. 116 703 An error occurred with PostScript (option). 116 710 HP-GL Spool File Overflow The exact document size could not be determined because the size of data received exceeded the HP-GL and HP-GL2 spool size. 116 711 PLW Form Overlay Error PLW form could not be overlaid because it was different from paper in plot size/orientation. 116 712 PLW Form Memory Short PLW form/logo data could not be registered because of a lack of the capacity of RAM or HDD. 116 714 HP-GL Command Error HP-GL Command Error occurred. 116 715 PLW Form Registry Error Despite an attempt to register a PLW form, it could not be registered due to the limited qty of forms for registry. 116 718 PLW Form Overlay Error The specified form is not among the registered ones. 116 720 PCL Memory Low A lack of PCL memory
SECTION 2 TROUBLESHOOTING 2.3 Level 2 Troubleshooting Chain Link Fault Item Condition 116 737 ART User-Defined Area Short Despite an attempt to register ART user-defined data (a custom character, pattern, etc.), it could not be registered because of a lack or RAM capacity. 116 738 Form Overlay Error The form could not be overlaid because it was different from paper in plot size/orientation. 116 739 Lack of Capacity for Form/Logo Despite an attempt to register form/logo data, it could not be registered due to a lack of HDD capacity. 116 740 Numeric Operation Error A value from a numeric operation in the interpreter exceeded the limit. 116 741 Form Registry Error Despite an attempt to register a form, it could not be registered due to the limited qty of forms for registry. 116 742 Logo Registry Error Despite an attempt to register logo data, it could not be registered due to the limited qty of logos for registry. 116 743 Form/Logo Size Overflow The size of (form/logo) data received exceeded the registered buffer size. 116 745 ART Command Error ART Command Error occurred. 116 746 Form Overlay Error The specified form is not among the registered ones. 116 747 Blank Page Detected 1 The paper margin value is too large for the HP-GL and HP-GL/2 valid area described by coordinates. 116 748 Blank Page Detected 2 HP-GL & HP-GL/2 data for print have no data to plot. 116 750 Banner Sheet Cancelled No banner sheet could be output because of a failure with the tray from which a banner sheet should be fed 116 780 Email to XXX The attachment to e-mail received by the printer has a problem.