CIP /. 2006. 7 ISBN 7-306 - 02707-7 Ⅰ. Ⅱ. Ⅲ. - Ⅳ. F224. 5 CIP 2006 050007 020 84111996 84113349 020 84111998 84111160 135 510275 020 84036565 850mm 1168mm 32 11. 625 288 2006 7 1 2006 7 1 23. 00
11 Mindmapper Project 2003 91 MBA nhgljster@gmail. com
21
2 11 Mindmapper Project 2003 91 MBA 2006 5 8
1!!!!!!!!!!!!!!!!!!! 1!!!!!!!!!!!!!!!!! 1!!!!!!!!!!!!!! 4!!!!!!!!!!!! 6!!!!!!!!!!!!!!! 7 8!!!!!!!!!!!!! 8!!!!!!!!!!!!!!!!!! 12 14!!!!!!!!!! 14!!!!!!!!!!!!!!! 15!!!!!!!!!!!!!!! 17!!!!!!!!!!!!!!!!!! 17 19!!!!!!!!!! 20!!!!!!!!!!!!! 20!!!!!!!!!! 21!!!!!!!!!!!!!!!!!!! 23!!!!!!! 25 26!!!!!!!!!!!!!!!!!! 31!!!!!!!!!!!!!!!!!!!
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93!!!!!!!!!!!! 100!!!!!!!!!!!!! 101!!!!!!!!!!! 101!!!!!!!!!!! 101!!!!!!!!!!! 102!!!!!!!!!!! 103!!!!!!!!! 105!!!!!!!!!!!!!!!!! 107!!!!!!!!!!!!!!!!!! 110!!!!!!!!!!!!!!!! 110!!!!!!!!!!!!!!!! 110!!!!!!!!!!! 111!!!!!!!!!!! 111!!!!!!!!!!!!!!!!!!! 111!!!!!!! 112 113!!!!!!!!! 122!!!!!!!!!!!!!!!! 122 123!!!!!!!!!!!!!!!!! 123!!! 124 125!!!!!!!!! 130!!!!!!!!! 130!!!!!!!!!!!!!!! 130!!!!!!! 130 4
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173!!!!!!!!!!!!!!!! 173!!!!!!!!!!!!! 173!!!!!!!!!!! 174!!!!!!!!!!! 178!!!!!!!!!!!!!!!!! 181!!!!!!!!!!!!!!!!!! 187!!!!!!!!!!!!!!!! 187!!!!!!!!!!!!!!!! 187!!!!!!!!!!!!! 188!!!!!!!!!!! 190!!!!!!!!! 190!!!!!!!!!!!! 192!!!!!!!!!!!!!! 192!!!!!!!!!!! 192!!!!!!!!! 193!!!!!!!!!!! 199!!!!!!!!!!!!!! 199!!!!!!!!!!! 200!!!!!!!!!!! 201!!!!!!!!!!!!!! 201!!!!!!!!!!! 202!!!!!!!!!!! 202!!!!!!!!!!! 203!!!!!!!!!!! 213!!!!!!!!!!!!!!!!! 218!!!!!!!!!!!!!!!!!! 6
223!!!!!!!!!!!!!!!! 223!!!!!!!!!!!!!!!! 223!!!!!!!!!!! 224!!!!!!!!!!! 225!!!!!!!!!!! 227!!!!!!!!!!! 227!!!!!!!!!!!!!!!! 227 227!!!!!!!!!!! 229!!!!!!!!!!!!!! 229!!!!!!!!!!! 229!!!!!!!!!!!!!!!!!!! 230 233!!!!!!!!!!! 238!!!!!!!!!!! 242!!!!!!!!!!!!!! 242!!!!!!!!!!! 242!!!!!!!!!!! 243!!!!!!!!!!!! 245!!!!!!!!!!!!!! 246!!!!!!!!!!!!!! 246!!!!!!!!!!!!!!!!! 252!!!!!!!!!!!!!!!!!! 263!!!!!!!!!!!!!! 263!!!!!!!!!!!!!!!! 263!!!!!!!!!!!!!!!!!! 263 7
!!!!!!! 264!!!!!!! 265 266!!!!!!!!!!!!!! 266!!!!!!!!!!! 267!!!!!!!!! 268!!!!!!!!!!! 269!!!!!!!!!!! 269!!!!!!!!!!!!! 270!!!!!!!!!!! 271!!!!!!!!!!!!! 272!!!!!!!!!!! 272!!!!!!!!!!!!!! 273!!!!!!!!!!!!!!!! 276!!!!!!!!! 277!!!!!!!!!!!!!!!!! 281!!!!!!!!!!!!!!!!!! 286!!!!!!!!!!!!! 286!!!!!!!!!!!!!! 286!!!!!!!!!!!!! 287!!!!!!!!!!!!! 291!!!!!!!!!!!!! 294!!!!!!!!!!!!!! 294!!!!!!!!!!!!! 295!!!!!!!!! 295!!!!!!!!!!!!! 297!!!!!!!!!!!!!! 299!!!!!!!!!!!!!! 8
300!!!!!!!!!!!!!!!!! 302!!!!!!!!!!!!!!!!!! 306!!!!!!!!!!!!!!! 306!!!!!!!!!!!!!!! 306!!!!!!!!!!!! 307!!!!!!!!!!!!!!!!!! 309 310!!!!!!!!!!!!! 310!!!!!!!!!! 311!!!!!!!!!! 315!!!!!!!!!!!!! 315!!!!!!!!!! 316!!!!!!!!!! 318!!!!!!!!!!!!!!!!!!! 318!!!!!!!! 319 321!!!!!!!!!!!!! 324!!!!!!!!!!!!!!!! 327!!!!!!!!!!!!!!!!!!!!!!!!! 333 338!!!!!!!!!!!!!!!!! 352!!!!!!!!!!!!!!!!!! 9
1. 1 1 1 2005 5
2 2 3 2. Operations
3 1-1 1-1
4 1 1. 2. 1 2005 7
5 3. 1 2 3 4
6 1 2 3! " # $ % & 1-1
7 Time Quality Cost TQC 1 2 1-2 1-2 1 2 TQM TQC 2005 7
8 " $%!"#$%& (& #! 1-2 1-2 J Y Z X 1-2
9 1-3!"#$ %& $ () $ *+#$,-./ 1-3 1. Feasibility Analysis
10 / 1% 2. Kick - Off Meeting
11 3. 4. Food and Drug Administration FDA 1-4
12! # " 1-4 1. S S 1-5
13!"" " 1-5 S 2. J J 1-6!"" " 1-6 J
14 S J 1 Management by Objectives MBO 20 50 SMART SMART Specific Measurable 1 J. 2002 9
15 Achievable Relevant Traceable Process Management 1-7
16 & ()%!"#$% /0#)% -.($, *+(), 1-7 1-7 1-8!" #$ %& # () 1-8
17 1. 1 2 3 4 5
18 6 7 8 9 2. 42 42 42 3. C - PMBOK 2000 2001 IPMP C - PMBOK
19-1 - 9 %&#$!"#$ (#$ +,#$ -./$ )*#$ 0123 #$ 45/$ 67/$ 1-9
20 2000 3
21 2: 1 120 14 500 40 1 20 1917 1 20 30 1 134
22 20 50 50 CPM PERT 1957 CPM 125 78 1958 PERT 2 60 300 2 40 700 1965 IPMA International Project Management Association 1969 PMI Project Management Institute 1976 PMI 1984 PMBOK
23 Project Management Body of Knowledge PMBOK PMP Project Management Professional certification 20 90 IPMA PMI 30 20 50 156 1980
24 1991 6 Project Management Research Committee China PMRC PMRC 1991 1993 1995 1997 PMRC C-PMBOK 2001 5 C-NCB C-PMBOK C-NCB C-PMBOK C-PMBOK 88 C-PMBOK 20 60 1964
25 1965 1970 5 20 5 20 70 23 1980 21 1.
26 2. 5 ~ 10 3. 4. 1 1 2006 5
27 1990 10 1992 1 2 3 4 1994 10 ~ 20 46% 1997 1
28 2 2000 11% 1997 2. 3 1. 4 2000 2002 15% 50%
29 2002 3
30 OEM
31 1. 2. 3. 4. 5. 6. 7. 8. 1.
32 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. S 13. J 14. 20 50 15. Process Management 16. 17. 18. CPM
33 PERT 19. IPMA International Project Management Association 20. PMI Project Management Institute 21. PMBOK PMBOK PMP 22. Project Management Research Committee China PMRC 23. 1. A. B. C. D. 2. 30 A. B. C. D. 3. 30 A. B. C. D. 4. 30
34 A. B. C. D. 5. A. B. C. D. 6. A. B. C. D. 7. A. B. C. D. 8. A. B. C. D. 9. A. B. C. D. 10. A. B. C. D. 11. A. B.
35 C. D. 12. A. B. C. D. 1. A. B. C. D. E. 2. A. B. C. D. E. 3. A. B. C. D. E. 4. A. B. C. D. E. 5. A. B. C. D. E.
36 6. A. B. C. D. E.
OBS Organizational Breakdown Structure
38 2-1!"#$ %& ()& ()& ()& *+ *+ *+ *+ *+ *+ *+ *+ *+ 2-1
39 1 2 3 4 5 1 2 3 4 5 2-2
40!"#$ %&!"&!"&!"& () () () () () () () () () 2-2 2-2 1 2 3 4 5 1 2
41 3 4 5 6 2-3
42!"# $%&! $%& " $%& #! ()*+ " ()*+ # ()*+ 2-3 1. 2-4 %& ()& ()& ()& *+ *+ *+ *+ *+ *+ *+ *+ *+!"#$ 2-4
43 2. 2-5 %& ()& ()& ()& *+ *+!"& *+ *+ *+ *+ *+ *+!"#$ 2-5 3. 2-6
44 %& ()& ()& ()&!"&,- *+ *+ *+!"& *+ *+ *+!"& *+ *+ *+!"&!"#$ 2-6 4. A B 2-7
45 %& ()& ()& ()&!"&,- *+ *+ *+!"& *+ *+ *+!"& *+ *+ *+!"&!"! #$!" " #$ 2-7 5.
46 2-8
47!"#$ %& %& %& ()*+ (,-+ (,*+ (,*+ (,*+ (,*+ 2-8 2-8 2-1 2-1 1 1 2005 23
48 1. 1 2 3 4 2. 1 2 3 4
49 5 6 7 8
50 1 2 3 4 5 6
51 7 8 9 1. 1 2 3 4 5
52 6 7 2. 1 2 3 4 5 1. 2.
53 3. 4. 1 2 3 4
54 5 90% 6 7 8 1 1 2006 10 125
55 1.
56 2. 1 /6 1 80% 20% 1 7 4
57
58 1 2 3 4 1
59 2 3 4 1 DW 6 14 8 10% 1 e
60 4
61 2. 1. 3. 4. 5. 6. 7. 8. 1. 2. 3. 4.
62 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 1. A. B. C. D. 2. A. B. C. D. 3.
63 A. B. C. D. 4. A. B. C. D. 1. A. B. C. D. E. 2. A. B. C. D. E. 3. A. B. C. D. E. 4. A.
64 B. C. D. E.
1.
66 2. 1 3. 1. 1 2005 65
67 2. 3. 4. 1. 2. 1 2 3
68 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 11 12 13
69 1 2 3
70 1. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 1 1 2005 77
71 2. 3. 4. 5. 1. 2. 3.
72 4. 5. 6. 1. 2. 3.
73 Project Management Information System PMIS
74 1 2 3 4 1. 1 2 3 4
75 5 6 7 8 9 3-1 3-1 3-1 1 2 3 4
76 2. 1 2 3 4 1 2 3 4 5 3. 1 2 3 4 5
77 1. 2. 3.
78 4.
79 1. 2. 3.
80 1. Change Control Board CCB 1 1 2 3 2 1
81 2 3 3 1 2 4 2. 1 2 3 1 2 3
82 4 5 5 3. 4.
83 1 PDM/CAPP PDM/CAPP CAD CAD 1 2006 2 18
84 PDM/CAPP PDM PDM 1 PDM CAPP 2 3 ~ 5 3 4 PDM/ CAPP PDM CAPP PDM
85 Pro/Engineer 1 PDM 2 PDM ERP XTPDM PDM 68%
86 XTCAPP CAPP CAD CAPP PDM ERP PDM 2003 10 263
87 300 XTPDM 20 XTCAPP Pro/Engineer 2004 4 TSD09 TSK197 200 1.
88 2. 3. 4. 5. 6. 7. 8. 1. 2. 3. 4. 5. 6. 7. 8. Project Management Information System PMIS
89 9. 10. 11. 12. 13. 14. 15. 1. A. B. C. D. 2. A. B. C. D. 3. A. B. C. D.
90 1. A. B. C. D. E. 2. A. B. C. D. E.
scope product scope project scope
92 1 2 3 4 5 1. 2. 3.
93 4. / 5. 1. Work Breakdown Structure WBS
94 2.
95 3. Mindmapper 4-1 4-1 1 Mindmapper 4-1 1 2005 77
96!"!"#$ #"#$ #"! %& () #"# %& () #"#"! %& () #"#"!"! *+," #"#"!"# *+," #"#"!"$ *+," #"#"# %&-() #"#"#"!.!" #"#"#"#.!" #"#"#"#"! *+," #"#"#"#"# *+," #"$ %&-() $"%&-() $"! *+," $"# *+," $"$ *+," $"% *+," %".!" %"! %&-() %"!"! %&-() %"!"# %&-() %"!"#"! *+," %"!"#"# *+," %"!"#"$ *+," %"!"& %&-() %" %&-() (".!" 0 1 10 10
97 4-1 100000 2. 2. 2. 2. 2 122222 4-2 4-2 1 1 2005 100 2003 104
98 4. 1 2 3 4 5 1 OBS Mindmapper 4-3!" #$%& ( =>?( )*+,-./+,- @ A = > +,- B = > +,- 012 34 )* 56 78 95! :; " <; CD EF GHD IJ KJ LMJ 4-3 4-3 1 2005 98
99 5. 1 work package 80 80 80 2 activity task activity lists WBS WBS 3 Code of Accounts 4 Chart of Accounts 5 WBS Dictionary 6. 1 CWBS
100 CWBS WBS 2 OBS 3 RBS 4 BOM 5 PBS WBS BOM 6 RBS Linear Responsibility Chart LRC LRC 4-4
101 C WBS 4-4 LRC 1 1. 1 2004 119
102 2. 3. 4.
103 1 2 3 4 5 4-5! " % & # $ ( 4-5 4-5
104 1 2 3
105 DH Authorware 300 1 J DH J 5 10 000 30 000 J 5 50 J 5 J 50% 3 J J J J
106 10 50% J 300 DH J J 5 J 5 80 50 130 10 J J
107 1. 2. WBS 3. 4. 5. 1. 2. 3. 4. 5. 6. 7. 8. WBS 9. WBS
108 10. work package 11. 12. 13. 1. A. WBS B. OBS C. D. 2. A. WBS B. OBS C. D. 1. A. B. C. D. E. 2. A. B. C. D. E. 3. activity
109 A. B. C. D. E. 4. A. B. C. D. E. 5. A. B. C. D. E.
Microsoft Project 2003 Microsoft Project 2003 Microsoft Office 2003
111 1. 2. 3.
112 1. 2. 3. 4.
113 5. 6. 1. Precedence Diagramming Method PDM 5-1
114 "!!" # $ #$ % 5-1 5-1 A B C D E B A D B C E Microsoft Project 1 Finish to Start B A 5-2
115 5-2 FS 66. 4 A B 2 Finish to Finish B A 5-3 5-3 FF 3 Start to Start B A 5-4
116 5-4 SS 4 Start to Finish B A 5-5 5-5 SF PDM 5-6
117!"#$!!"%& ()* 5-6 5-7 +,/0)* +,-.)*!"#$!!"%& ()* +1/0)* +1-.)* 5-7 5-8 #$! %$!!"#$!!"%&! "! #&! %&! 5-8 A B A 5 4 B 16
118 2 5-9 $! #$!!"""! "! #! %&! &! %$( $( %"""( )( %(!&( &( 5-9 1 5-9 A EFi = ESi + Di 5 + 4 = 9 B ESj = EFj - Dj 16-2 = 14 5-10 $! #$!!"""! "! #! %! #%!!#& ($& &"""& & &&! & (%& 5-10 2 Ai Bj A LAGij Bj ESj Ai EFi LAGij = ESj - EFi AB 14-9 = 5
119 2. Arrow Diagramming Method ADM AOA 5-11 1 5-11 1 2 5-12 5-12 2
120 3 4 5 1 2 3 0 B C A D B C 5-13
121! " $ % & ( # 5-13 5-14 ) "! $ % & ( # 5-14 5-14 3 4 5-14 5-15 "! # $ 5-15
122 5-15 3. 3 31 1 2 1. hammock 2. project network diagrams
123 3. network templates 4. lead 5 FS 5 5. lag 6 FS 6 6. milestone
124 elapsed time 1. Total Float TF TF = LS - ES TF = LF - EF TF LS ES LF EF - 3 3
125 2. Free Float FF i j FFij j ESj i EFi FFij = ESj - EFi FFij LAGij FF FF TF 3. Imposed Date 1. PERT 1 2 3
126 5-16 5-16 PERT PERT t e = t o + 4t m + t p /6 σ = t p - t o /6 σ 2 = t p - t o /6 2 t e PERT t o t m t p σ σ 2 2 3 6 1 t e = t o + 4t m + t p /6 2 σ = t p - t o /6 = 6-2 6 = 0. 67 3 σ 2 = - t o /6 2 t p = 2 + 4 3 + 6 6 = 3. 33
127 = 6-2 6 2 = 0. 44 5-17 5-17 t e 2 n t t = t e1 + t e2 + t en 槡 σ = σ 2 1 + σ 2 2 + σ 2 n A B C 2 4 3 6 8 6 3. 33 6 4. 17 1 t = 3. 33 + 6 + 4. 17 = 13. 5 2 σ = 4 /6 2 + 4 /6 2 2 槡 + 3 /6
128 = 槡 16 /36 + 16 /36 + 9 /36 = 槡 41 /36 = 6. 403 /6 = 1. 067 t σ t s Z Z Z = t s - t /σ Excel NORMDIST = NORMDIST t s t σ TRUE 1 Excel 2 3 4 NORMDIST 5 X Mean sdandard-dev Cumulative t s t σ TRUE 6 13. 5 1. 067 14 12 14 13. 5 1. 067 TRUE 0. 680323484 68% 5-18 12 8% 2.
129 5-18 Excel NORMDIST 30% PMBOK 1 2 3
130 1 2 20 70 80 1. 5-19
131!"#$ %"& ()*+,-./ 01./ 6 23./! "./45 7 5-19 1 2 3 facts
132 opinions attitudes 4 5 A B 6 2. A a b c d B a b c B d
133 1 2 3 4 5
134 S 6 1 3. 1
135 1 4. Gantt Chart Bar Chart L. 20 20 Project 2003 5-20 1 2005 125
136 5-20 1. 1 2 2.
137 3. 5-21 # $ % " &! "!" ($)* & )* ($+ )*!%",- & + )* 5-21 5-21 = - / - = 0
138 1 2 3 4 baselina data
139 1 2 3 1. PMBOK
140 1 S S 5-22 5-22 S 1 2 2 ES LS
141 5-23 5-23 1 2
142 2. 3. 1 2 3 4 5 Project 2003 5-24
143 5-24! 1 2 3 4
144 1 181m 26 18 200MW 1 4 000 2 800 46 26 17 5 1993 ~ 1997 1997 5 1997 10 1997 11 1997 6 1998 ~ 2003 1998 5 1998 6 1998 9 1999 2 1999 9 1 2003 8 8
145 2002 5 2002 6 2002 9 2002 11 ~ 12 2003 6 2003 4 6 2004 ~ 2009 2009 1.
146 2. 1 2 3
147 4 35 12 5 5 Primavera Project Planner for Windows P3 P3 3. 1
148 2 1. Lotus Notes 2.
149 3. Notes
150 PMBOK activity PMBOK 1 1
151 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 1. 2. 3. 4.
152 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 1. A. B. C. D. 2. A B A 5 4 B 16
153 2 A A. 4 B. 5 C. 6 D. 7 3. M 7 5 M 15 16 18 M A. 10 B. 8 C. 6 D. 3 4. 20 15 7 12 A. 13 B. 15 C. 3 D. 20 5. 3 4 30 28 A. 32 B. 33 C. 28 D. 30 6. A. B. C. D. 7. A. B. C. D. 8. A. B. C. D. 9.
154 A. B. C. D. 10. A. B. C. D. 11. - 3 A. 3 B. C. D. 12. A. B. C. D. 13. A. 2 B. 3 C. 4 D. 5
155 2 1 )- "! # % $ "& ( )*, + - /. 0 4 3 ( 0 5 ( 14. A. B. C. D. 15. P P A. B. C. D. 16. A. B. C. D.
156 17. A. B. C. D. 18. A. B. C. D. 19. A. B. C. D. 1. A. B. C. D. E. 2. A. B. C. D. E.
157 3. A. B. C. D. E.
159 1. 1 2 3 2. Total Cost Management TCM 3.
160 1. fixed costs variable costs 2. direct costs indirect costs
161 3. contingency reserve management reserve 4. depreciation of caption 1 = / 2 = / 100% 100% 5. learning curves 6. law of diminishing returns
162 Project 2003 6-1 6-1 Project 2003 1.
163 1 2 3 4 2. 3.
164 1. 1 1% 2 2% ~ 3% 3 1% 4 95%
165 2. 1 2 3 4 5 6 = + + + + + + + + + + + +
166 1. 1 2 3 4 2. 1 1 1 2005 140
167 2 3 4 1. 2. 1 2 3
168 3. 1 2 3 4 1. 2. 3. 1. Budgeted Cost of Work Scheduled BCWS Planned Value PV
169 Budget at Completion BAC Actual Cost of Work Performed ACWP Actual Cost AC Budgeted Cost of Work Performed BCWP Earned Value EV 2. Cost Variance CV = BCWP - ACWP CV CV Schedule Variance SV = BCWP - BCWS Cost Performance Index CPI = BCWP /ACWP
170 Schedule Performance Index SPI = BCWP /BCWS CPI SPI CPI EAC = /CPI 6-2 S EV 1!"#$ %)"#$ %( $ %& $ 6-2 1. 1 1 2005 148
171 2 3 2. 1 2 3 3. l 2
172 1 2 3 ~ 5 3
173 1. 2. 1 2 3 3. 1.
174 2. 3. 1 2 3 1. production payment 20 50 1
175 2 3 1 2. 3. 1 2 3 4 1 2 1 2004 105
176 4. BOT BOT Build Operat Transfer - - BOT BOT BOT BOT 1 2 3 BOT 1979 4 5 000
177 20 1 1979 7 2 1983 2 3 1983 2 4 1985 5 1985 7 1 BOT 2003 2 6 2004 6 2005 1 1 2005 4. 16 4. 80 5. 11 14 2 697 4 074 3 921 1. 07 2 1 2003-02 - 08 08: 29: 51 2 2006 /03 /03B01
178 1 10 5 6 5 6 59 1 2005 7 28
179 IP 1987 9% 40% EDI 1995 27% 48% IT IT 1969 1980 EDI 1985 1986 20 80 RFID
180 10% ~ 20% 5 1 1 2005 7 28
181 1. 2. 3. 4. 5. 6. 7. 8. 1. 2. Total Cost Management TCM 3. learning curves 4. law of diminishing returns 5.
182 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. BCWP EV 17. 18.
183 19. BCWS 20. ACWP 21. CV = BCWP - 22. SV = BCWP - 23. CPI = BCWP / 24. SPI = BCWP / 25. EAC = / 26. 27. 28. 29. production payment 30. 31. 32. 33.
184 34. BOT Build Operat Transfer - - 1. A. B. C. D. 2. BCWS 100 BCWP 110 10% A. B. C. D. 3. BCWS 100 BCWP 80 ACWP 120 A. - 20 B. 40 C. 20 D. - 40 4. A. B. C. D. 5. A. B. C. D. 6.
185 A. B. C. D. 7. A. B. C. D. 8. A. B. C. D. 9. BOT A. B. C. D. 1. A. B. C. D. E. 2. BOT Build Operate Transfer - - BOT A. BOT
186 B. C. D. E.
1. 2000 2. 1
188 2 3 4 5 PDCA PDCA PDCA PDCA 1 P plan 2 D do 3 C check 4 A action PDCA
189 #$!" %& ( 7-1 PDCA 7-1 PDCA PDCA 7-2!"!!"#$ #!"#$!" "!"#$!" #!"#$ 7-2 7-2 PDCA
190 PDCA PDCA PDCA PDCA PDCA 1 2 3 4 5 Total Quality Management TQM Total Quality Control TQC
191 1924 1961 TQM 20 70 1 2 3 4
192 1 quality policy 2 3 4
193 5 1. 20% 80% COQ
194 2. 3. GB 1526 89 ISO 5807-1985 7-1 7-1
195 7-1 A > B C < D
196 7-1!! PMBOK
197 7-3 I J K L M N O P Q R S T U V W!"! #$ %& $ " " () *+, -. /, 0 1 " 6 7 4 5 " " " 2345! 89:; #4! X Y, - " >?@AB:;! <= " #4 C%D7EF! 97GH 7-3 Y N
198 4. DOE 1 2 3 4 5 6 20 40
199 50 80 60 80 1. 2. 1
200 2 1 2 1 2 3 3
201 1 ISO9004 2 4 5 6 1
202 2 3 4 1. 2. 1. 2.
203 3. 1. ISO9000 ISO International Standard Organization ISO9000 ISO/TC176 TC176 1979 ISO14000 HACCP Hazard Analysis and Critical Control Point ISO9000 ISO9000 ISO9001-9003 ISO9001 ISO9002 ISO9003
204 ISO9000 1 2 3 4 5 ISO9000 ISO9000 2000 2000 ISO9000 1 1 2 3 4 5 2 1 2 3
205 4 5 6 7 8 9 10 11 12 3 1 2 3 4 5 6 7 8 9 4 1 2
206 3 4 5 6 7 5 1 2 3 4 5 6 1 2 3 4 5 6 PDCA
207 7 8 7 1 2 3 4 5 8 1 2 3 4 5 6 7 1 1 ISO/TC176 /SC2 /WG15 2004 10 28
208 2. 1 2 7-2 7-2 3. Cause and Effect Diagram
209 7-4!"#$!!"%$ %!"%$ # & ()!"%$ "!"%$ $!"%$! 7-4 1
210 2 3 4 5 6 4. 1 2 7-5! " # $ % & ()* +,-./!01" 7-5
211 5. Pareto Analysis 80 /20 80 /20 80% 20% 80% 15% 80% 20% 80% 20% 20% 80% 20% 80% 20% 22 4 83% 7-6
212 7-6 7-6 1 0. 618 1 2005 134
213 0. 5 0. 5 1 1 2001 7 3
214 10 ~ 20 10
215 99 = 0 1 = 100 100 99 100
216 ISO9000 1 000 20 200 2 000
217 1
218 1. 2. PDCA 3. 4. 5. 6. 7. 8. 9. 10. 1. 2. 3.
219 4. 5. 6. 7. PDCA 8. TQM 9. 10. 11. 12. 13. DOE 14.
220 15. 16. 1. A. B. C. D. 2. PDCA D A. B. C. D. 3. A. B. C. D. 4. A. B. C. D. 5. A. B. C. D. 6. A. B. C. D. 7.
221 A. B. C. D. 8. A. PDCA B. C. D. 9. A. B. C. D. 10. A. B. C. D. 11. 2000 ISO9000 A. B. C. D. 12. GB/T19000-2000 A. B. C. D. PDCA 13. ISO9000 2000 A. B. C. D.
222 1. A. B. C. D. E. 2. A. B. C. D. E. 3. A. B. C. PDCA D. E. 4. A. B. C. D. E.
1 2 3
224 1. 1 2 3 2. 1 2 3. 1 2
225 1. 1 2 3 2.
226 1000 800 6000 x 1000x = 6000 + 800x x = 30 30 30 30 30 3. 3W3H 1 what 2 when 3 how many 4 how 5 who 6 how mach
227 1 2 3 4 1.
228 2. RFP RFQ 1 RFP 2 RFQ 3.
229 1. 2. 3.
230 4. 1. 52 1 10 2.
231 53
232 50 100 5% 10% 1 ~ 2 3. 54 4. 56 3000 50 000
233 1 1. 10 1 20 5 15 1 2000 1 1
234 2 2. 10 3 1 2 3 4 3.
235 4. 3 ~ 4 5. 1 3 2 /3 2 3
236 3 4 5 1 2 3 6.
237 1 3 2 /3 2 3 3
238 4 1 2 3 10% 8-1 1. 1 2 3 2.
239!"#$%& $( )*+$,-.$/01234 34562/078 )*+$%& 9:.$;<= >?+$%&@A BC.$%& DEE$FG HIJKLM6N OP6N QRSIJ/0 9T+J%& 7U.JV<= 8-1 3.
240 4. 5. 6. 7.
241 30 2001 7 5 45 1 ~ 3 8. 1 ~ 3 9. 2 30 10% 48
242 28 1. 2. 3.
243 4. 5. 6. 1 1 2 2 1. fixed price or lump sum contracts
244 1 2 3 2. unit price contracts 3. cost reimbursement contracts actual cost PMBOK 1 CPF CPPC
245 2 CPFF 3 CPIF CPIF 1 1. 2. 1 2005 231
246 3. 4. 14 1999
247 2 1999 6 15 58 7 33. 4% 6 000 1998 2 700 2 500 2 5 000 1 664 / 33. 4% 1.
248 2. 3. 4. 5. 6 1
249 60 6. 6 8 7. 1999 6 15 8. 58 18 18 9. 7
250 10. 30% 11.
251 15 20 20 000 85 85
252 1 1. 2. 3. 4. 5. 1
253 6. 7. 8. 9. 10. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
254 12. 13. 14. 15. 16. 1. A. B. C. D. 2. A. B. C. D. 3.
255 A. B. C. D. 4. A. B. C. D. 5. A. 20 B. 5 C. 15 D. 15 20 6. A. 7 B. 15 C. 30 D. 60 7. 20 A.
256 B. C. D. 8. A. 1 ~ 3 B. 1 ~ 3 C. 2 D. 2 9. A. B. C. D. 10. A. B. C. D. 11. A. B. C. D. 12. A. B. C. D. 13.
257 A. B. C. D. 14. A. B. C. D. 15. A. B. C. D. 16. A. B. C. D. 17. A. 7 B. 14 C. 28 D. 42 18. A. 15 B. 30 C. 60 D. 90
258 19. A. B. C. D. 20. A. 5% B. 10% C. 15% D. 20% 21. A. B. C. D. 22. A. B. C. D. 23. A. B. C. D. 24. A. B. C. D. 25. A. B. C. D. 26. A. B.
259 C. D. 27. A. B. C. D. 28. A. B. C. D. 29. A. B. C. D. 30. A. B. C. D. 31. A. B. C. D.
260 32. A. 5 B. 7 C. 14 D. 28 1. A. B. C. D. E. 2. A. B. C. D. E. 3. A. B. C. D. E. 4. A. B.
261 C. D. E. 5. A. B. C. D. E. 6. A. B. C. D. E. 7. A. B. C. D. 5 E. 8. A. B. C. D. E.
262 9. A. B. C. D. E. 10. A. B. C. D. E.
Human Resource
264 1. 1 2 3 4 2. 3. 1
2 3 1. 265 2. 3. WBS LRC
266 4. 1 2 PMBOK 1 2 PMBOK 1 MPBOK 1 2005 180
267 1 1. 2. 3. 1 2 3 4 5 1 2005 174
268 1. 2. 3.
269
270 1. 1 2 3 2.
3. 4. 5. 1. 1 2 3 1 2 2. 271
272 1 2 3 1 2 1.
2. 1 2 3 360 360 3. 1 2 3 4 5 1. 273
274 9-1!"#$! %"& " ()*+ #,"-. 9-1 9-1 A B C M V E M = V E V E
2. 1 2 3 4 3. 275 1 2 3
276 4 1. 1 2 3
277 2. 3. 4. 5. 1 1 2005 1 12
278 KING KING KING KING
279 IT /
280
281 1. 0 ~ 1. 3 1. 2. 3.
282 8. 9. 4. 5. 6. 7. 1. 2. 3. 4. 5. 6. 7. 8.
9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 283 21. 22.
284 23. 1. A. B. C. D. 2. A. B. C. D. 1. A. B. C. D. E. 2. A. B.
C. D. 285 E.
287 1. 1 2
288 3 4 5 6
289 7 8 2. 1 2
290 3 4 10-1! " # $ % & ( )( *+,( -(.++ 10-1 A. B. C. D. E. F. G.
291 1. 1 2 3 4
292 1993 5 2. 1 2
293 3 4 5
294 10-1 " #!! 10-1 10-1 A B B A
1. 295 QQ
296 2. / 3. Nonverbal Communication - V Definition of Situation
4. QQ 1. 297 1 2 3
298 2. 1 1 2 3 4 5 6 7
8 9 10 11 2 299 1. /
300 2. 3. 1 D 350 MBA 3 D 5 1 2003 2 20
301 1 5 2 3 1 7 8 2 D 3
302 1 2 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13.
303 14. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
304 12. 13. 14. 15. 16. 17. 18. 19. 1. A. B. C. D. 2. A. MIS B. C. D.
1. A. B. C. D. E. 2. A. B. C. D. E. 3. 1993 A. B. C. D. E. 4. A. B. C. D. E. 5. A. B. QQ C. D. E. 305
1. 2. 1 2
307 3 4 1.
308 2. 3. 1 2
309 3 1 2 3 4 5 4 5
310 1. 2. 1 2
311 3 1. Brain Storming BS A. F. 1939 6 ~ 12 1 2
312 3 4 10 90
313 2. 3. Delphi 1 2 10 3
314 4 5 12 12 5 50% 3 35% 2 20% 2 15% 5 0. 5 + 3 0. 35 + 2 0. 2 + 2 0. 15 5 + 3 + 2 + 2 = 35 " 4. WBS
315 5. 1 2 3 4 5 6
316 1 2 3 4 1. 1 2 = - 3 11-1 7 2 100 60-30
317 30 11-1 11-1 2. 1 2 3
318 1 1 2005 5 304
319 1. 2. 3.
320 4. 5. 6.
321 1. 2. 1 1 ~ 2 2 3 3 1 1
322 3. 1 2 n
323 3 110 119 120 122 4 5 6
324 1 2000 2002 FDA 1. 2. 3. 4. 5. 6. 1
325 2005 FDA 1. FDA 1 2 3 4 FDA 2.
326 3. RiskMAP FDA RiskMAP X Y Z RiskMAP RiskMAP RiskMAP
327 1 2 3 FDA FDA 1. 2.
328 3. 4. 5. 6. 7. 8. 1. 2. 3. 4. 5. 6. 7. 8. 1939 9. 10.
329 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23.
330 1. A. B. C. D. 2. A. B. C. D. 3. A. 3 B. 5 C. 8 D. 10 4. A. B. C. D. 5. A. B. C. D. 6. A. B. C. D. 7. A. B. C. D.
331 8. A. B. C. D. 9. A. B. C. D. 10. 10 10 A. B. C. D. 11. 2 A. B. C. D. 12. 16 A. B. C. D. 1. A. B. C. D.
332 E. 2. A. B. C. D. E. 3. A. B. C. D. E.
1 14 2 15 3 37 4 73 5 77 6 77 7 77 8 78 9 80 10 81 11 82 12 82 13 93 14 100 15 103 16 113 17 119
334 18 122 19 125 20 128 21 130 22 132 23 134 24 135 25 136 26 136 27 137 28 139 29 141 30 141 31 142 32 142 33 159 34 159 35 159 36 162 37 163 38 163 39 166
335 40 166 41 168 42 174 43 175 44 175 45 BOT - - 176 46 PDCA 188 47 193 48 194 49 194 50 198 51 ISO9000 203 52 208 53 208 54 210 55 211 56 225 57 225 58 226 59 233 60 234 61 234
336 62 235 63 235 64 236 65 245 66 245 67 246 68 246 69 268 70 268 71 268 72 271 73 271 74 272 75 291 76 291 77 291 78 291 79 292 80 297 81 298 82 299 83 300
337 84 300 85 311 86 313 87 313 88 314 89 315 90 316 91 317
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 1917 18. 50 19. 1965
339 20. 1969 21. 1984 22. 1991 23. 1. B 2. D 3. C 4. A 5. A 6. C 7. A 8. C 9. A 10. C 11. A 12. A 1. BCDE 2. ABC 3. ACD 4. ABE 5. AE 6. ACDE 1. 2. 3. 4. 5. 6. 7.
340 8. 9. 10. 11. 12. 13. 14. 1. B 2. C 3. B 4. B 1. ABC 2. BCD 3. BCD 4. ABCD 1. 2. 3. 4. 5. 6. 7. 8.
341 9. 10. 11. 12. 13. 14. 15. 1. B 2. D 3. D 1. ACDE 2. ABC 1. 2. 3. 4. 5. 6. 7. 8.
342 9. 10. 11. 12. 13. 1. A 2. C 1. ABCE 2. ABCDE 3. BDE 4. CDE 5. BCD 1. 2. 3. 4. 5. 6. 7. 8. 9.
343 10. 11. 12. 13. 14. 15. 1. B 2. B 3. D 4. C 5. B 6. C 7. B 8. A 9. A 10. D 11. A 12. D 13. A 14. D 15. C 16. B 17. A 18. A 19. C 1. BDE 2. ABCE 3. ABCD 1. 2. 3. 4.
344 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. ACWP 22. BCWS 23. ACWP 24. BCWS 25. CPI 26. 27. 28. 29. 30. 31. 32.
345 33. 34. 1. B 2. B 3. D 4. A 5. C 6. A 7. A 8. C 9. A 1. ABC 2. ABE 1. 2. 3. 4. 5. 6. / 7. 8. 9. 10. 11. 80 /20 20% 80%
346 12. 13. 14. 15. 16. 1. C 2. B 3. C 4. C 5. D 6. A 7. A 8. D 9. C 10. C 11. C 12. B 13. C 1. ABCD 2. BCD 3. ABE 4. ABDE 1. 2. 3. RFP RFQ 4. 5. 6.
347 7. 8. 9. 10. 28 11. 12. 13. 14. 15. 16. 1. A 2. D 3. A 4. A 5. D 6. B 7. A 8. B 9. A 10. B 11. D 12. A 13. D 14. A 15. C 16. A 17. C 18. B 19. B 20. B 21. B 22. D 23. A 24. D 25. C 26. A 27. C 28. C 29. C 30. D 31. C 32. C 1. ABCE 2. ABE 3. ABD 4. ABD
348 5. ABCD 6. ABCD 7. ABCE 8. AB 9. BDE 10. ACDE 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20.
349 21. 22. 23. 1. D 2. A 1. ABCE 2. ABDE 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
350 12. 13. / 14. 15. 16. 17. 18. 19. 1. B 2. B 1. ACE 2. AB 3. BCE 4. BCDE 5. ABD 1. 2. 3. 4. 5. 6.
351 7. 8. A. F. 6 ~ 12 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 1 ~ 2 3 3 1. B 2. B 3. B 4. A 5. A 6. D 7. D 8. A 9. C 10. C 11. B 12. C 1. BCE 2. ABCE 3. BD
1. 3. 2005 2.. 2004 3.. 2003 4. PMP. 2003 5. Project 2003. 2005 6.. 2003 7.. 2002 8.. 2005 9.. 2005 10.. 2004 11.. 2005 12.. 2003
353 13.. 2004 14 Dennis Lock. 8.. 2005 15 K.. 3.. 2004 16 J. R. M. M..... 2002 17 T.... 2005 18.. 2004