199711653 60,000,000 221,932,90053 1534,756 27%49%24%19972 1997725 199843020071218 20002001 221,932,9008,246,899,553 8,246,899,5531.00 20002001 126,008,800 3,116,400 136,601,900 208,223,400 2003 225,137,400 325,204,300 550,341,700 2005 2007 2009 21,980,245572,321,945 1,043,318,800 1,615,640,745 484,692,2972,100,333,042 117
2011 1,890,299,916 1,197,190,033 5,187,822,991 1,000,000,000 6,187,822,991 2012 2013 10980,000,000 392,375,2527,560,198,243 686,701,3108,246,899,553 2014131 15 24520092014131 24 1997 2000 2001 (1) 2002 2003 2005 2007 2008 2010 95537 2011 2012 2014 (1) 118
2009 2011 2012 1010 1.25 800,000,000 16% 50 25 893,581 99.00%1.00% 29.48%20 96.35%20 17181718 2.17% 3,670 5750.02% 119
5% (1) (2) (3) (4) (5) (6) (7) (7) 29.48% 8.73% 8.73% 7.76% 6.94% 6.34% 31.02% 1.00% 5% 5% 19.65% 6.55% 6.55% 5.82% 5.20% 4.75% 23.23% 0.75% 27.50% (1) (2) 93.92% 50%47.3% 98.22% 62.5%37.5% (3) 95.83% 60%40% (4) 95.4% 60%40% (5) 93.61% 80% (6) 95.27% 87.5% 70%30% (7) 8331.02%8920 96.35%69 2.65%1.00%3,581 120
2014131 24 138 90% (1) (14) 80% 16 (2) (15) 12 90% (3) (16) 70% 10 (4) (17) 10 70% (5) (18) 7 (6) (19) 8 90% (7) (20) 9 75% (8) (21) 96.67% 9 98% (9) (22) 6 (10) (23) 80% 9 (11) (24) 6 (12) 80% (13) 5 121
(1) 2009165,000 90%10% (2) 20095193,000 (3) 20101410,000 90%10% (4) 20101213,000 (5) 201061120,000 70%10%10%10% (6) 20108103,000 (7) 201012156,000 90%10% 122
(8) 201012228,000 75%10%5%5%5% (9) 2011127 5,00098%2% (10) 2011473,000 (11) 20114193,000 (12) 20114253,000 (13) 2011545,000 80%10% 10% (14) 20115910,000 80%10%10% (15) 20115163,000 123
(16) 2011615,000 70%10%10%5%5% (17) 2011683,000 (18) 20116163,000 (19) 20116205,000 (20) 20116203,000 (21) 2011763,000 96.67%3.33% (22) 20125246,000 (23) 201252810,000 80%10%10% (24) 20126253,000 124
125
2004 2004 2006 2010 2011 126
2012 2013 III 2008 2008 BearingPoint Inc. 2010 2011 ITCMMI IT IT 127
2012 IT 200 (ECIF)2013 2013 ISO20000ITILIT IT 4Uptime Tier Classification TIA942 128