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SGS 2002 5 QS 9000 QS 9000 ISO 9000 ISO 9000 ISO 9000 4-1 SGS 40
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CNLA 12 10 676 4-4 54
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4.526 ISO 9000ISO 14000 ISO 9000ISO 14000 SGS 78
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Global Management Conference So he will not only stay as client but he will be easier prepared to buy more services, and even to pay a premium price which leads to profitable growth. CULTURAL CHANGES IN ORDER TO OBTAIN SUSTAINED FUTURE GROWTH PROFITABLE GROWTH Salary, Mental salary/to be cared for, feel comfortable, confidence, to be respected. CLIENT RETENTION PERSONNEL SATISFACTION CLIENT SATISFACTION PERSONNEL RETENTION Thanks to the fact that his expectations are met the client will be satisfied. ADDED VALUE They will stay and they will have a positive attitude to care about the customer. By giving the customer personalised Paul ALBRECHT - 8 June 1999 added value we 18 will meet his expectations. 88
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