2011年報及賬目

Transcription

1 緊密聯繫客戶 助握無限商機 滙豐控股有限公司 2011年報及賬目 滙豐控股有限公司 8 Canada Square London E14 5HQ United Kingdom 電話 滙豐控股有限公司 2011年報及賬目

2 F IASB IFRS IFRS IFRS IASB IFRS IFRS IFRSIASB IFRS IASB IFRS IFRS

3 15% 219 6% % 7931% % %10.1% 2.5 1

4 % % % % % % % ,400 2% 20109, ,960 12,540 2% , , % % % 1,660 7% 20101, , % % % 12,100 10% , , % % % 11.5% % % 14.1% % % 2

5 13.8% % % % % % % % % % % % % % % 48.7% % % 1, , , % % % 20.6% % % 42.3% % % % % 7.8% % %

6 % % % % 18% % 6%9% 2011

7 5 100(FTSE100) % 20111, ,280 24% 9% %

8 (Joachim Faber) (John Lipsky) Brand Finance NHFA

9 , % 6% 13%

10 10% % 57.5% 55.6% 61% % 10.9% % 1.5% % % % % % % % 15% 48% 52% ,

11 ( , ,200 NHFA Limited % % % 15%

12 , ,200 1%

13 % 15% (i)(ii) (iii) (iv) 11

14 12% 15%9.5% 10.5% 48% 52% 12

15 ( ) 12% 15%

16 '07 '08 '09 '10 '11 12% 15% '07 '08 '09 '10 ' % HBEU HBAP HBUS Other entities HBAP % '07 '08 '09 '10 '11 48% 52% '07 '08 '09 '10 ' %

17 / % 13 (8) (30) '07 '08 '09 '10 ' % 75% 35% '07 '08 '09 '10 ' % CRI 75% 35% 44% % (29) 6 (47) '07 '08 '09 '10 ' % Brand Finance Brand Finance

18 IFRS IFRS F Bao Viet Holdings BaoViet 6, , British Arab Commercial Bank plc 4, , Eversholt Rail Group 2.55

19 2011 8HSBC Afore S.A. de C.V. HSBC Afore 8, % % , ,270 40,662 40, ,355 (55) ,649 17,160 17,160 (1) (3) (63) 63 3,933 (3,933) ,514 (847) ,951 10,525 (291) 10,234 (9) (7) ,247 (791) 1,414 68,870 72,280 (4,224) 68,056 6 (1) (14,039) (206) (14,245) (12,127) (12,127) ,208 (791) 1,208 54,625 60,153 (4,224) 55, (37,688) 220 (842) (38,310) (41,545) (41,545) (10) (8) ,520 (571) ,315 18,608 (4,224) 14, (12) , ,610 3, , ,037 (571) ,925 21,872 (4,176) 17, (6) ,302 (88) 167 4,381 4,671 (2,947) 1,724 9 (61) ,692 (130) (10) 5,552 5,823 5, ,902 (187) 227 5,942 7,471 (135) 7, (10) 924 1,492 (41) 1, (208) (970) (870) (78) , ,841 2,315 (83) 2, ,037 (571) ,925 21,872 (4,176) 17, (6) ,839 (3) 126 3,962 4,270 (83) 4, ,090 (119) 126 6,097 7,947 7, ,215 (262) 198 9,151 7,049 7,049 (24) (23) , , (10) (11) (1,161) (187) 3 (1,345) 1,662 (4,093) (2,431) (81) ,037 (571) ,925 21,872 (4,176) 17, (6) , HSBC Saudi Arabia Limited SABB Securities Limited 2,700 17

20 ,662 39,441 40,730 42,563 37, ,160 17,355 17,664 20,024 22, ,506 7,210 9,863 6,560 9, ,439 1,220 (3,531) 3,852 4, , ,872 11,146 10,471 10,850 9, , ,766 2,562 2,788 1,808 2, , ,558 2,374 2,788 1,808 1, ,461 80,014 78,631 88,571 87, (11,181) (11,767) (12,450) (6,889) (8,608) ,280 68,247 66,181 81,682 78, (12,127) (14,039) (26,488) (24,937) (17,242) ,153 54,208 39,693 56,745 61, (41,545) (37,688) (34,395) (49,099) (39,042) ,608 16,520 5,298 7,646 22, ,264 2,517 1,781 1,661 1, ,872 19,037 7,079 9,307 24, (3,928) (4,846) (385) (2,809) (3,757) ,944 14,191 6,694 6,498 20, ,797 13,159 5,834 5,728 19, ,147 1, , , % % % % % , % 18

21 , % % %

22 ,005 58,345 62, (22,343) (18,904) (21,366) ,662 39,441 40, ,622,658 1,472,294 1,384, % 3.96% 4.48% (1.56%) (1.41%) (1.58%) % 2.55% 2.90% % 2.68% 2.94% % % % ,749 5, ,742 4, ,578 4, ,288 45, ,499 44, ,057 48, ,059 10, ,971 9, ,880 9, ,562 1, (1,918) 229 (11.94) (810) 171 (21.11) ,622,658 63, ,472,294 58, ,384,705 62, , ,038 8, ,203 7, ,647 8, (18,738) (22,905) (26,308) , , , ,766,923 71, ,498,900 65, ,445,986 70, % % % ,099 1, ,443 1, ,847 1, ,635 1, ,706 1, ,221 1, ,058,326 13, ,613 10, ,918 11, ,482 5, ,898 4, ,657 5, , , , ,433,566 22, ,339,390 18, ,353,283 21, ,345 4, ,804 3, ,358 4, , , , , , , ,766,923 26, ,498,900 22, ,445,986 25, %

23

24 ,955 3,801 4, ,670 3,632 3, ,753 2,511 2, ,749 1,635 1, ,711 1,789 1, , ,052 1,147 1, ,766 1,918 1, ,497 21,117 21, (4,337) (3,762) (3,739) ,160 17,355 17, Eversholt Rail Group 3%

25 ,873 5,708 5, ,223 2,530 3, (9) (224) 38 (45) (1,392) (1,057) 951 Bernard L Madoff Investment Securities LLC (72) 32, ,506 7,210 9, % 65 15% 2011 Solitaire Funding Limited , , ,

26 % (933) 2,349 3, (946) (1,329) ,161 (258) (6,247) ,933 (63) (6,533) (195) (20) ,439 1,220 (3,531) ,856 37,011 37, ,724 88,133 80,092 DPF ,221 7,167 6, ,033 19,725 16, ,808 69,906 62, i 2b ,300 24

27 (7) 8 1,084 1, (177) (105) (358) , Bao Viet 6,200 4%

28 ,338 11,609 10, (466) (463) (520) ,872 11,146 10,471 15% 13% (263) (115) (24) , ,766 2,562 2, HSBC Afore8,300 HSBC Saudi Arabia Limited SABB Securities Limited 2, ,600 Eversholt Rail Group ,400 British Arab Commercial Bank plc. 4, , , PVIF PVIF 26

29 ,631 11,969 12, (450) (202) (110) ,181 11,767 12, % 7% ,931 14,568 25, (1,426) (1,020) (890) 11,505 13,548 24, ,915 2,625 4, ,590 10,923 20, , (9) ,127 14,039 26,488 % % % % 15% % % 27

30 % % % % 25 53% % 8% % % 28

31 42% % 17% 19 43% % 36% ,166 19,836 18, ,503 4,348 4, ,956 10,808 9, ,625 34,992 31, ,570 1,713 1, , ,545 37,688 34, , (13) (587) (499) (148) ,892 75,698 76, ,984 29,171 27, ,051 91,607 87, ,373 8,676 8, ,981 33,865 35, ,035 56,044 54, , , ,485 10% %

32 , % % %

33 , ,221 2,479 1, ,264 2,517 1, % 27% ,872 19,037 7, (3,928) (4,846) (385) ,944 14,191 6, % 25.5% 5.4% % % 31

34 ,902 57,383 60,655 52,396 21, , , , , , ,856 37,011 37,181 28,533 41, , , , , , , , , , , , , , , , , , , , , ,558 1,991 3,118 2,075 2, , , , , , ,555,579 2,454,689 2,364,452 2,527,465 2,354, , , , , , ,253,925 1,227,725 1,159,034 1,115,327 1,096, , , , , , ,724 88,133 80,092 74,587 89, , , , , , , , , , , ,259 58,609 53,707 43,683 42, , , , , , , ,389,486 2,299,774 2,228,791 2,427,236 2,218, , , ,299 93, , ,368 7,248 7,362 6,638 7, , , , , , ,555,579 2,454,689 2,364,452 2,527,465 2,354, ,934 8,843 8,705 6,053 5,915 38, 39, , , , , , ,779 2,781 2,785 2,843 2, ,438 54,421 52,126 50,307 49,472 38, ,209,514 1,103,113 1,133,168 1,147,974 1,123,782 % % % % % ,868 17,686 17,408 12,105 11,

35 % 6% % 13% 14% 35% 11%

36 34% 4% 4% 11% % 7% % 9%

37 % % ,383 (590) 56,793 73, , ,052 (3,834) 381,218 (50,767) 330,451 (14) (13) ,011 (937) 36,074 (5,218) 30,856 (17) (14) ,757 (3,765) 256,992 89, , ,271 (5,661) 202,610 (21,623) 180,987 (13) (11) ,366 (12,556) 945,810 (5,381) 940,429 (2) (1) ,755 (5,219) 395,536 4, , ,094 (439) 146,655 49, , ,454,689 (33,001) 2,421, ,891 2,555, ,584 (1,837) 108,747 4, , ,227,725 (17,065) 1,210,660 43,265 1,253, ,703 (2,785) 297,918 (32,726) 265,192 (12) (11) ,133 (449) 87,684 (1,960) 85,724 (3) (2) ,665 (3,710) 254,955 90, , ,401 (1,456) 143,945 (12,932) 131,013 (10) (9) ,609 (1,501) 57,108 4,151 61, ,954 (1,906) 108,048 26, , ,299,774 (30,709) 2,269, ,421 2,389, ,667 (2,263) 145,404 13, , ,248 (29) 7, , ,915 (2,292) 152,623 13, , ,454,689 (33,001) 2,421, ,891 2,555,

38 , , , , ,278 65, ,738 7, ,695 5, ,283 43, ,809 6, ,420 11, , , , , ,802 16, ,227 12, ,490 5, ,570 27, ,970 15, ,447 38, ,659 12, ,834 1, ,013 29, ,422 33, ,047 6, ,796 3, ,172 16, ,407 7, , , , , ,510 45, ,930 9, ,760 88, ,878 3, ,410 49, ,772 21, ,463 7, ,237 6, ,253,925 1,227,

39 % % 45 % , , ,123 8, (914) (813) ,379 6, (7,256) (5,473) , , , , (17,572) (11.0) (16,092) (11.0) (1,348) (0.8) (3,346) (2.3) % % % ,872 1, ,037 1, ,696 1, ,925 1, (2,847) 222 (1.3) (1,871) 215 (0.9) (436) 33 (1.3) (2,411) 189 (1.3) (2,097) 192 (1.1) , ,

40 38 2 2g 9, , % %9,410 98% 20109,62098% 70 62% % 2g 2011

41 39 IFRS % p24 CGU

42 2d 16 6, ,990 5, ,990 61% %82% % 16 2j , ,810 3,72098% 20103,730 98%

43 41 ABS 149 2s 52 68% %

44 w

45 % % % , , (1,846) (26.1) , , , , , , , , , (1,161) (6.1) (6,720) (94.9) 49 21, , , % % , , , , ,877, ,755, , , , , (497,527) (19.5) (406,425) (16.6) 50 2,555, ,454, % % , , ,

46 SME / 44

47 60 45

48 ,101 24,166 25, ,226 8,397 9, ,206 1,048 2, ,533 33,611 36, (9,319) (11,259) (19,902)... 24,214 22,352 16, (21,202) (19,539) (18,976)... 3,012 2,813 (2,581) ,258 1, ,270 3,839 (1,846) % 1.1% (0.5%) AAA % 6% / ,061 1, (4,472) (4,076) (5,065)... 6,681 5,936 2,721 4,270 3,839 (1,846) % 8%3% 3,600 / 46

49 18% % % PVIF % 62% Get Rate

50 % 35% 77% 2011 HSBC Afore ,931 8,487 7, ,291 3,964 3, ,389 1,383 1, ,611 13,834 12, (1,738) (1,805) (3,282)... 13,873 12,029 9, (7,221) (6,831) (5,963)... 6,652 5,198 3, , ,947 6,090 4, % 2.0% 1.4% 79 12% 4% (Oliver Wyman Global Transaction Banking Survey 2011) 95 48

51 % 30% 90% 20 12% % 2, % 3,060 6% 4% % 20% 85 54% 50% 22% 2675% % ClientSphere 49

52 % % 27% % HSBCnet Mobile 20 iapp 50

53 ,263 7,343 8, ,227 3,664 3, ,204 5,830 6, ,363 2,075 1, ,057 18,912 20, (984) (990) (3,168) ,073 17,922 17, (9,722) (9,228) (7,853) ,351 8,694 9, ,049 9,215 10, % 2.5% 2.6% % 23% 10% , %

54 ,098 9,173 10, ,649 2, ,341 2,052 2, ,272 2,752 2, ,673 1,511 1, ,401 4,621 4, ,233 2,852 3, ,534 1,133 1, ,488 4,102 5, (139) ,057 18,912 20, , % 52

55 2010 Eversholt Rail Group Corporate Treasury Solutions Group Get Rate % 16% Wealth Solutions Group Protected World Selection 53

56 ,439 1,345 1, ,382 1,299 1, ,292 3,093 3, (86) 12 (128) ,206 3,105 2, (2,266) (2,035) (1,884) ,070 1, (16) ,054 1, % 4.1% 4.0% % 11% 5% ) (20) (6) (3) ,

57 % % (911) (998) (1,035) (355) (311) ,161 (258) (6,247) (196) ,239 (216) (6,443) ,172 6,185 5, ,145 4,660 (2,023) (8) ,145 4,663 (2,031) (7,492) (5,918) (4,715) ,653 (1,255) (6,746) ,662 (1,161) (6,720) 95 55

58 , Bao Viet 6, ,800 HSBC Saudi Arabia Limited 2011 SABB Securities Limited HSBC Saudi Arabia Limited 2, %

59 ,101 9,931 7,263 1,439 (911) (1,161) 40, ,226 4,291 3,227 1, , (562) 565 3, (441) 3, , ,161 3, (519) 584 5, (355) 1,161 6, ,161 4, (761) 33 (72) 78 (722) (761) 33 (72) 4,239 3, (1) ,882 1, (13) 12, ,127 (6,358) 1, ,987 17,313 17,082 3,292 9,145 (6,358) 83, (9,454) (1,702) (25) (11,181) ,533 15,611 17,057 3,292 9,145 (6,358) 72, (9,319) (1,738) (984) (86) (12,127) ,214 13,873 16,073 3,206 9,145 (6,358) 60, (6,538) (2,184) (4,196) (1,351) (6,897) (21,166) (14,664) (5,037) (5,526) (915) (595) 6,358 (20,379) (21,202) (7,221) (9,722) (2,266) (7,492) 6,358 (41,545) ,012 6,652 6, ,653 18, ,258 1, , ,270 7,947 7, ,662 21,872 % % % % % % , , ,463 41,856 2, , , ,966 1,877, , ,126 (497,527) 2,555, , , , , ,253,925 57

60 ,166 8,487 7,343 1,345 (998) (902) 39, ,397 3,964 3,664 1, , (106) 427 4, (358) 4, , , (78) 455 5, (311) 902 7, (258) (258) , , , (216) 1, (24) (1) 863 (6) ,737 1, (11) 11, , ,005 (5,863) 2, ,119 15,071 18,938 3,093 4,656 (5,863) 80, (10,508) (1,237) (26) 4 (11,767) ,611 13,834 18,912 3,093 4,660 (5,863) 68, (11,259) (1,805) (990) 12 3 (14,039) ,352 12,029 17,922 3,105 4,663 (5,863) 54, (5,770) (2,153) (4,353) (1,237) (6,323) (19,836) (13,769) (4,678) (4,875) (798) 405 5,863 (17,852) (19,539) (6,831) (9,228) (2,035) (5,918) 5,863 (37,688) ,813 5,198 8,694 1,070 (1,255) 16, , (16) 94 2, ,839 6,090 9,215 1,054 (1,161) 19,037 % % % % % % (6.1) , , ,497 40,665 2, , , ,797 1,755, , ,458 (406,425) 2,454, , , , , ,227,

61 % % % , , , , , , , , , , (7,738) (109.3) , , , , , , % % ,281, ,249, , , , , , , , , , , (223,861) (8.8) (187,647) (7.6) 67 2,555, ,454, % % , ,

62 ,001 11,250 12, ,236 6,371 6, ,161 2,863 5, ,848 2,266 (450) ,246 22,750 23, (2,512) (3,020) (5,568) ,734 19,730 17, (17,069) (15,445) (13,988) ,665 4,285 3, ,671 4,302 4, % 67.9% 59.4% % 1.3% 1.2% ,892 75,698 76, % % % % 9 5.2%12 3.6% ,200 2,7504, % 3% % 10.4% % Eversholt Rail Group % 95 60

63 ,330 1,227 (265) 192 1,037 3, (194) (8) (151) (43) 198 1,322 1, ,028 4, , , (1,605) 2, (5) (144) ,312 1,205 2, (1,558) 4, ,026 3, (2,561) 2, (429) (18) (3) (183) (12) HSBC World Selection 21% % 53% 325 1,292 4, (2,994) 4, % 5%4%

64 % % ,

65 % 15%2010 PVIF PVIF PVIF 28% % ,600 9%

66 ,653 3,107 2, (574) (223) 11, ,633 1, , (201) , , , (148) 223 2, ,180 3, (672) (21) (65) 46 (712) (672) (21) (65) 3,226 2, (1) , (13) 4, , ,580 5,186 5,515 2,095 3, , (3,212) (287) (3,499) ,368 4,899 5,515 2,095 3, , (596) (960) (876) (82) 2 (2,512) ,772 3,939 4,639 2,013 3, , (6,450) (2,252) (4,569) (1,456) (2,268) (74) (17,069) ,322 1, ,029 4, (1) ,322 1, ,028 4,671 % % % % % % ,205 98, ,903 28, , , ,049 1,021,486 77,410 63,141 (214,281) 1,281, , , ,208 58, ,404 64

67 ,537 2,774 2, (654) (213) 11, ,559 1,570 1, , (6) 3 1, (262) 1, (1) 19 1, , (7) 22 2, (239) 213 2, (365) (365) (23) (23) (304) (36) 525 (7) , (11) 4, , ,536 4,921 8,258 1,962 (410) , (4,364) (342) (4,706) ,172 4,579 8,258 1,962 (410) , (1,217) (997) (783) (26) 3 (3,020) ,955 3,582 7,475 1,936 (407) , (5,647) (2,378) (4,784) (1,296) (1,151) (189) (15,445) ,308 1,204 2, (1,558) 4, ,312 1,205 2, (1,558) 4,302 % % % % % % (8.2) (280.7) ,069 91, ,369 27, , , , ,861 76,631 65,824 (172,177) 1,249, ,016 96, ,836 56, ,

68 > ,691 4,246 4, ,097 2,962 2, ,189 1,312 1, ,705 1,682 1, ,682 10,202 9, (156) (114) (500) ,526 10,088 8, (4,758) (4,431) (3,946) ,768 5,657 5, ,823 5,692 5, % 43.4% 41.7% % 5.0% 4.2% ,984 29,171 27,614 25% % % 3.2% % 2010Bao Viet 5%

69 ,022 3,001 2, ,608 1, ,316 1,347 1, (311) (235) (359) 9% % ,823 5,692 5, % 37% 5% % 67

70 > % 10% PVIF PVIF , % ,800 68

71 ,571 1,317 1, (464) 43 4, , , (116) (43) (100) (43) 1, (475) (72) (5) 15 (537) (475) (72) (5) 15 (537) (10) , , ,185 (268) 1, ,791 3,065 2, (268) 15, (3,887) (697) (9) (4,593) ,904 2,368 2, (268) 10, (77) (66) 23 (36) (156) ,827 2,302 2, (268) 10, (1,811) (703) (1,248) (252) (1,012) 268 (4,758) ,016 1,599 1, (347) 5, ,022 1,608 1, (311) 5,823 % % % % % % (1.4) ,296 54,986 39,667 5,447 1, , ,866 63, ,892 20,680 84,782 (20,712) 473, ,316 79,225 35,283 19,622 (101) 315,345 69

72 ,604 1, (463) (89) 4, , , (12) 1, , (2) (2) (10) (10) 61 (1) , , ,140 (283) 1, ,958 2,585 2, (283) 14, (4,193) (559) (10) (4,762) ,765 2,026 2, (283) 10, (76) (28) (10) (114) ,689 1,998 2, (283) 10, (1,693) (653) (1,124) (242) (1,002) 283 (4,431) ,996 1,345 1, (254) 5, ,001 1,352 1, (235) 5,692 % % % % % % (1.2) ,983 48,670 34,491 4,760 1, , ,871 55, ,286 20,598 62,486 (8,706) 429, ,960 71,209 29,388 19, ,

73 ,102 3,828 3, ,111 1,932 1, ,658 1,618 1, ,842 1,854 1, ,713 9,232 8, (267) (439) (896) ,446 8,793 7, (5,806) (5,143) (4,450) ,640 3,650 2, ,831 2,252 1, ,471 5,902 4, % 55.7% 55.6% % 3.1% 2.4% ,051 91,607 87,141 24% % 7 6.5% 4% 9.7% 8.9% % % % 95 71

74 (14) ,112 1,340 1,116 (4) 117 3, ,179 1, , (67) (4) (7) (8) ,641 2,246 3, , (83) (3) (7) 217 2, , (134) (7) (1) (7) (7) ,162 1,556 2, , (4) (220) (41) (24) (11) (7) 50 1, , (184) (7) (9) (8) (9) (2) (15) ,064 2, , % 5.2% % % 72

75 % Amanah % % , ,900

76 2011 2, % ,200 PVIF % 22%

77 ,838 1,254 1, (193) 5, (9) 2, , (90) 1, (2) , (79) 193 1, (38) (20) (38) (16) (25) 1 (1) (23) ,592 (178) 1, ,434 2,266 3, ,645 (178) 11, (351) (240) (591) ,083 2,026 3, ,645 (178) 10, (222) 10 (57) 2 (267) ,861 2,036 3, ,645 (178) 10, (2,409) (945) (1,268) (181) (1,181) 178 (5,806) ,091 2, , ,189 1, (60) 2, ,641 2,246 3, ,471 % % % % % % ,970 38,404 41,114 3, , ,484 50, ,549 12,879 16,616 (12,400) 317, ,831 40,423 60,855 11, ,012 75

78 , , (272) 3, (10) 1, (38) 1, , (37) 272 1, (2) (2) (1) (16) (1) (18) ,499 (152) 1, ,031 1,662 3, ,581 (152) 9, (324) (39) (363) ,707 1,623 3, ,581 (152) 9, (298) (19) (122) (439) ,409 1,604 3, ,581 (152) 8, (2,233) (799) (1,094) (135) (1,034) 152 (5,143) , , , ,162 1,556 2, ,902 % % % % % % ,831 31,423 35,810 3, , ,758 41, ,710 12,126 19,450 (11,570) 278, ,741 36,943 53,752 12, ,

79 40% ,432 1,367 1, (4) ,607 2,410 2, (293) (627) (1,334) ,314 1,783 1, (1,159) (1,078) (1,001) , , % 44.7% 38.6% % 1.6% 0.8% ,373 8,676 8, % 15% 25% % 2010 British Arab Commercial Bank 4, ,700 HSBC Saudi Arabia Limited SABB Securities Limited HSBC Saudi Arabia Limited 57%

80 (2) (4) (6) (6) 5 1, (2) 67 1, (2) (1) (19) (3) (16) (15) (177) (136) 307 (2) 5 (3) (15) (80) (3) (95) (146) (40) 390 (2) (104) % 2011 ClientSphere 78

81 AAA 6% % 31% % 3,100 81%

82 (28) 1, (3) (1) (1) (2) (7) (3) (8) (1) 124 (108) (108) 2, (108) 2, (126) (116) (51) (293) (108) 2, (535) (320) (295) (21) (96) 108 (1,159) (6) 32 1, (2) 67 1,492 % % % % % % ,921 12,446 8, , ,549 14,556 34, ,792 (3,181) 57, ,549 10,943 6, ,422 80

83 (7) 1, (7) (6) (13) (3) (1) (3) (8) (1) 1 40 (67) (8) (67) 2, (67) 2, (227) (145) (255) (627) (67) 1, (524) (297) (263) (18) (43) 67 (1,078) (3) (16) (15) % % % % % % (0.1) ,063 12,293 7, , ,286 13,991 31, ,129 (2,961) 52, ,538 10,319 5, ,

84 HSBC Markets (USA) Inc. HSBC Securities (USA) Inc ,480 12,439 13, ,308 3,664 4, (362) , (2,513) ,000 17,047 16, (7,016) (8,295) (15,664) ,984 8, (8,919) (8,322) (8,391) (7,750) (7,738) % 48.8% 51.5% % 0.1% (2.1)% ,981 33,865 35, % % % % % % % % , % % 1.8%2.9%

85 (2,861) (998) (1) (1) (2,665) 1, (2,305) 402 1, (39) (545) (3) (1) (2,116) 939 1, (29) (5,275) (49) (3,626) (8,304) (100) (2) (1) % , (5,181) (50) (3,717) (7,738) % Capital 83

86 One Financial Group First Niagara Bank, N.A , % % % , ,200 84

87 82% 37% PVIF ,600 16% % % % ,

88 ,931 1, (68) 11, , (1) 3, (946) (26) (660) (1) (921) (27) 68 (362) (5) 2 (3) (5) (125) ,244 (2,207) ,030 2,240 2, ,196 (2,207) 16, (154) (154) ,876 2,240 2, ,196 (2,207) 16, (6,929) (105) (11) 30 (1) (7,016) ,947 2,135 2, ,195 (2,207) 8, (5,615) (1,166) (1,642) (307) (2,396) 2,207 (8,919) (2,668) (1) (2,665) 1, % % % % % % (12.2) ,490 32,215 19,289 4, , , , ,278 43, ,783 7,138 10,378 (22,022) 504, ,558 47,003 30,465 14, , ,104 5,040 15,144 86

89 ,912 1, (71) (69) 12, , (6) 3, (472) (12) (448) (2) (4) (2) (6) (250) ,351 (2,196) ,630 2,321 2, ,391 (2,196) 17, (148) 4 (144) ,482 2,321 2, ,395 (2,196) 17, (8,194) (323) (8,295) ,288 1,998 2, ,395 (2,196) 8, (5,408) (1,081) (1,310) (297) (2,422) 2,196 (8,322) (2,120) 917 1, (27) (2) (2,116) 939 1, (29) 454 % % % % % % (11.1) (0.2) ,194 30,277 24,338 4, , ,204 39, ,298 5,824 9,373 (22,425) 492, ,817 46,425 22,324 12, ,

90 ,128 2,990 1,813 8,931 4,727 3,404 1,781 9, ,273 (49) 612 1,836 1, , (1,145) 199 (946) (377) (95) (472) (1,145) 224 (921) (377) (71) (448) (185) (1) (125) 52 (253) (49) (250) ,462 1,901 2,667 10,030 6,115 3,073 2,442 11, (156) 2 (154) (152) 4 (148) ,462 1,745 2,669 9,876 6,115 2,921 2,446 11, (1,600) (4,982) (347) (6,929) (2,174) (5,811) (209) (8,194) ,862 (3,237) 2,322 2,947 3,941 (2,890) 2,237 3, (1,801) (1,238) (2,576) (5,615) (1,962) (1,190) (2,256) (5,408) ,061 (4,475) (254) (2,668) 1,979 (4,080) (19) (2,120) ,061 (4,472) (254) (2,665) 1,979 (4,076) (19) (2,116) % % % % % % % % (20.4) (1.2) (12.2) 10.4 (21.4) (0.1) (11.1) ,543 42,947 86,490 30,710 55,010 45, , ,137 1,921 31, ,635 56,830 56, ,278 32,044 70,587 51, , ,558 63,558 76,817 76, ,104 10,

91 ,956 6,311 5, ,781 1,749 1, , , ,453 9,731 9, (1,883) (1,544) (2,526) ,570 8,187 6, (7,255) (6,394) (5,375) ,315 1,793 1, ,315 1,795 1, % 65.7% 59.6% % 2.0% 1.4% ,035 56,044 54,288 14% % %6.5% % % % 11.3% 19.9% % % HSBC Afore 8,300 21% 89

92 (2) (105) 1, (178) (9) (55) 6 66 (30) (13) , (324) 2, , (11) (100) 1 51 (2) (13) (63) , (202) (24) (54) (19) 40 (1) (4) (38) 95 (186) (1) 1, HSBC Afore , % 70 90

93 % % 36% 26% % 6,100 PVIF 17% % %

94 ,519 2, (7) (692) 6, , (7) , , , (250) ,304 3,681 1, (250) 13, (1,850) (478) (16) (2,344) ,454 3,203 1, (250) 11, (1,369) (501) (12) (1) (1,883) ,085 2,702 1, (250) 9, (4,382) (1,835) (700) (49) (539) 250 (7,255) , (324) 2, , (324) 2,315 % % % % % % (1.5) ,025 25,834 11, , ,231 38,410 66,241 1, (1,070) 144, ,629 24,050 18,940 7, ,760 92

95 ,979 1, (252) 6, , (6) 1, (27) (27) (3) , , (229) ,121 2,766 1, (229) 11, (1,479) (297) (16) (1,792) ,642 2,469 1, (229) 9, (1,247) (293) (4) (1,544) ,395 2,176 1, (229) 8, (4,034) (1,623) (653) (47) (266) 229 (6,394) , ,795 % % % % % % ,823 24,879 12, , ,819 35,619 64,635 1, (939) 139, ,149 24,514 27,810 6,053 88,

96 (40) (40) (7) , % 10% 3, % 2, , % ,500 2,2702, , , , IFRS % 1,890 94

97 A 15.5A A HBEUHBAPHBUS

98 , HSBC Assurances Vie IFRS2008 IFRS

99 , , (i) (ii)

100 % % %

101

102 % 2.5%

103 2013 3% PLAC 20%

104

105 11 103

106 % 11, (A) , , A % 1.70% ,127 14,039 % % , %

107 3, % ,790 53% 49% 52% 37% % % % % 71.6% ,139,052 17, ,273 1, ,176,325 19,

108 , ,980 2, , % 56% % 57%

109 , ,902 57,383 57, ,208 8,208 6,072 6, ,922 20,922 19,057 19, ,449 (4,656) 304, ,966 (4,189) 339, ,309 34,309 25,620 25, , , , , ,525 75,525 70,456 70, ,128 (4,656) 64,472 79,622 (4,189) 75, ,926 12,926 19,593 19, ,834 11,834 18,248 18, ,379 (305,616) 40, ,757 (197,501) 63, ,121,416 (87,978) 1,033,438 1,166,637 (91,966) 1,074, ,987 (3,066) 177, ,271 (3,099) 205, ,429 (84,912) 855, ,366 (88,867) 869, , , , , ,223 65,223 57,129 57, , , , , ,808 (204) 37, ,746 (204) 37, ,992 32,992 30,371 (29) 30, ,010 11,010 10,116 (29) 10, ,982 21,982 20,255 20, ,324 39,324 49,436 49, , , , , ,107,064 (398,454) 2,708,610 2,948,557 (293,685) 2,654,

110 , , % , , , % , % % % 8%2011 4% %

111 ,625 (4,735) (26,960) 425, , , , ,963 (1,825) 12, , , , , ,662 (2,910) (39,067) 156, , , , ,816 (6,329) 33, , , , , ,054 (1,765) 6,698 91,121 80,487 81,103 72, ,709 (2,074) 8, , , , , ,941 (598) 2,659 71,880 69,389 70,969 72, ,539 (245) 4,946 34,838 30,520 30,739 33, ,079 (258) 2,743 8,594 6,689 6,544 5, ,494 (1,389) 8,377 92,506 80,364 89,382 86, ,219 (1,874) (13,632) 101,725 96, ,085 99, ,275 (1,818) (13,070) 100,163 95,237 99,536 96, (56) (562) 1,562 1,413 1,549 2, ,280 (14) (598) 5,892 7,827 7, ,940 (12,952) (7,557) 978, , ,777 1,000, ,112 (5,669) (21,648) 208, , , , ,139,052 (18,621) (29,205) 1,186,878 1,101,661 1,110,606 1,238, ,584 (575) (4,712) 46,871 30,606 25,352 19, % 4.8% 3.3% 2.6% 2.0% ,511 (396) (2,176) 20,083 25,542 23,909 19, % 2.1% 2.8% 2.5% 1.9% , (2,228) 13,548 24,942 24,131 17, , (1,847) 14,568 25,832 24,965 18, (1,426) (25) (381) (1,020) (890) (834) (1,005)

112 % ,147 63,181 43,580 5,269 95,336 20, , ,902 46,817 32,136 1,837 73,278 4, , ,245 16,364 11,444 3,432 22,058 15, , ,984 91,592 77,887 21,152 41,271 35, , ,632 9,004 16,909 3,517 7,888 13,104 96, ,604 29,066 29,605 8,664 10,710 10, , ,099 20,828 9,537 1,002 7,069 3,406 73, ,595 17,367 6,396 1,770 5, , ,143 2, , ,837 11, ,911 12,409 14,478 4,636 9,219 6,841 99, ,671 3,473 3,183 1,168 12,817 1,907 86, ,313 3,192 2,937 1,162 12,817 1,854 85, , , , , ,650 27, ,928 57, , % 16.5% 13.0% 2.9% 15.7% 6.0% 100.0% , ,069 2,425 22,696 3,039 41, % 0.4% 0.9% 8.8% 15.1% 5.2% 4.3% , ,714 7,181 2,011 17, % 0.4% 0.6% 6.2% 4.8% 3.5% 1.8% ,717 57,308 40,184 5, ,117 21, , ,618 42,488 28,724 1,751 78,842 5, , ,099 14,820 11,460 3,620 60,275 16, , ,804 80,823 67,247 19,560 38,707 35, , ,890 8,171 15,050 3,074 5,748 12,188 91, ,090 25,280 26,224 8,099 10,989 10, , ,629 19,678 8,732 1,085 8,768 2,988 71, ,401 15,232 5,426 1,785 5, , ,289 2, , ,117 8, ,505 10,123 11,400 4,172 8,004 6,302 92, ,725 3,189 2,259 1,347 21,202 3, , ,019 2,824 2,058 1,335 21,109 2, , , , , , , ,690 26, ,702 59, , % 14.4% 11.2% 2.7% 20.4% 6.1% 100.0% , ,324 2,529 27,840 3,124 46, % 0.5% 1.2% 9.6% 13.9% 5.2% 4.8% , ,652 9,170 2,010 20, % 0.4% 0.9% 6.3% 4.6% 3.4% 2.1%

113 ,406 35,159 47,309 8,571 14,831 20, ,112 (125) ,239 33,585 40,437 9,335 19,479 27, ,429 (158) ,614 36,197 35,648 8,435 15,386 18, ,888 (107) ,012 29,646 28,665 7,476 11,458 14, ,829 (63) ,534 63,737 32,373 7,488 16,566 12, ,373 (7) ,902 46,245 39, , , ,224 22,218 29, , , ,353 9,305 8,160 49,572 70, ,518 4, , ,591 4, ,803 10, ,918 14, , ,652 7, , ,300 12,250 14, ,817 16,364 38,195 56, , ,136 11,444 15,933 65, , ,251 1,327 2,357 6,073 19, ,914 6, ,577 5, , ,078 15,665 23, ,329 2,166 1,351 5,898 13, ,919 4,108 3,690 9,433 25, , ,555 8, ,397 1, ,853 1,868 2,370 13,625 21, ,837 3,432 2,772 19,548 27, ,775 3, ,098 1, ,520 1,882 1,464 12,070 16, ,605 5, ,278 22,058 12,798 41, , ,484 14,087 7,850 27, , ,045 7,518 4,391 13,600 44, , , ,993 15,119 4,088 33,749 57, , ,331 3, ,657 9,802 1,660 18,638 31, ,847 2,261 1,284 8,210 13, ,240 1, ,537 5, ,033 3, , , , , ,

114 ,618 50,099 37, , , ,037 25,636 26, , , ,749 9,550 8,737 56,613 78, ,015 4, , ,643 4, ,358 10, ,837 14, , ,783 6, ,325 10,541 13, ,488 14,820 34,910 49, , ,724 11,460 14,158 55, , ,405 1,267 2,346 4,867 16, ,583 6, ,374 4, , ,836 12,932 19, ,833 2,053 1,361 4,845 12, ,571 3,661 3,262 7,846 21, , ,832 6, ,255 1, ,838 2,423 2,364 12,814 21, ,751 3,620 2,870 18,037 26, ,484 2, , ,477 2,099 1,359 11,043 15, ,592 5, ,842 60,275 13,877 46, , ,630 51,686 8,269 31, , ,505 8,070 5,079 14,711 47, , , ,258 16,365 3,873 34,501 59, ,172 3, ,111 10,979 1,816 17,093 30, ,097 2,365 1,146 8,622 14, , ,794 6, , ,820 5, , , , , ,

115 IFRS 2011

116 % 111 IFRS ISDA ,090 (1, ( ,300 (1,

117 % 21% 33% % 28% 46% (0.1) (0.1) (6.9) (0.2) (1.7) (9.0) (0.3) (0.7) (0.3) (0.1) (1.4) (0.7) (0.2) (0.6) (0.3) (0.4) (2.2)

118 Dexia Bank Belgium MF Global Holdings 2% 1% % 71 1,090 (1,460 68% 10.5% %

119 (0.4) (0.4) (0.5) (8.0) (1.5) (0.1) (3.1) (13.2) (0.5) (0.1) (0.1) (0.7)

120 (0.2) (0.1) (0.3) (0.1) (0.1) (0.1) (0.1) (0.2) (0.3) (0.5) (0.1) (0.2) (0.1) (0.1) (0.5) AA+ 118

121 (Dubai World) , % 12% %

122 75% 95% , % % 1, % % 10% % %

123 ,224 8,678 52,484 20,794 85, , ,218 24,027 14,087 7,971 46, , ,494 4, ,279 2, ,262 13,922 29, , , ,245 21,811 6,171 6,212 27,710 72, ,442 32,705 66,571 28, , , (383) (58) (4,551) (27) (302) (5,321) (745) (366) (1,659) (109) (1,560) (4,439) (4) (164) (168) (177) (148) (46) (35) (428) (834) (42) (1) (740) (9) (792) (526) (213) (873) (65) (968) (2,645) (1,128) (424) (6,210) (136) (1,862) (9,760) % 1.3% 9.3% 0.5% 1.4% 2.5% ,037 8,581 57,630 21,212 78, , ,636 24,463 51,686 8,589 46, , ,886 6, ,612 1,916 33,744 1,334 13,778 62, , , ,178 22,510 8,548 6,622 26,179 77, ,673 33, ,316 29, , , (275) (58) (3,592) (25) (297) (4,247) (1,348) (467) (4,436) (179) (1,616) (8,046) (5) (244) (249) (506) (216) (2,256) (62) (483) (3,523) (58) (889) (19) (966) (784) (246) (1,291) (98) (889) (3,308) (1,623) (525) (8,028) (204) (1,913) (12,293) % 1.6% 7.3% 0.7% 1.5% 2.9% ,

124 % 15% % % % ,141 26,467 39,608 15,300 30,016 45, ,724 2,796 4,520 2,269 3,349 5,618 14,865 29,263 44,128 17,569 33,365 50, ,846 3,242 5,088 1,837 2,474 4, % 11.1% 11.5% 10.5% 7.4% 8.5% % ,120 12% % 53% 52% 122

125 % % 37% ,224 8,678 52,484 20,794 85, , , , ,918 8,678 59,547 21,262 86, , % 11.9% 2.2% 0.3% 2.9% (383) (58) (4,551) (27) (302) (5,321) (42) (1) (740) (9) (792) (425) (59) (5,291) (36) (302) (6,113) , ,256 48, , ,894 24, , , ,339 74, % 6.3% 28.7% 4.4% 9.7% 25.8% ,037 8,581 57,630 21,212 78, , , , ,883 8,583 66,952 21,790 78, , % 13.9% 2.7% 0.5% 4.0% (275) (58) (3,592) (25) (297) (4,247) (58) (889) (19) (966) (333) (58) (4,481) (44) (297) (5,213) , ,282 47, , , ,855 28, , ,494 1,182 9,320 75, % 4.4% 27.6% 5.4% 11.9% 27.0%

126 % 8.5% % % % 100% % % 100% 90 97% % % 71 12%

127 ,511 3,511 6,982 10, ,187 3,116 8,071 20, % 9% 8% 5% % 57% 55% 51% % % % %

128 ,065 8,632 9, ,783 2,757 3, ,139 4,861 5, ,143 1,014 1, , , , ,282 11,651 14,980 % 18 % 18 % EL ,130 5% 16,49068% % 12% % 33% 3,460 81% ,

129 90%98% 4% 11, % % 3,090 75% ,926 2, , , , ,922 20, ,594 37,182 39,171 1, , , , ,163 8,497 18, , ,021 20,699 5, , ,211 7,448 15, , ,176 4, , ,148 4, , ,557 45,858 18,627 2, , , , ,661 28,210 20,009 41,739 (17,636) 1,121, ,815 28,813 6, (125) 180, , , ,939 27,642 19,970 41,584 (17,511) 940, ,173 24,757 22,139 3,532 2, , ,627 3,348 3, , ,546 21,409 18,995 3,428 2, , ,365 12,587 7, ,524 1,479 (1,614) 37, ,317 12,587 7, ,522 1,467 (1,614) 37, ,956 6,526 12,379 1, , ,789 4,075 4, , ,167 2,451 7, , ,649, , ,351 37,538 22,954 45,968 (19,250) 2,412,

130 ,682 3,100 2, , , , ,057 19, ,576 41,620 43,278 2, , ,663 1, , ,837 8,254 17, , ,534 9,980 4, , ,542 22,386 20,234 1,460 79, ,377 4,640 6, , ,310 4,368 6, , ,920 45,042 13,980 1, , , , ,165 37,231 22,729 47,064 (20,241) 1,166, ,943 33,051 6,982 1, (158) 208, , , ,183 36,079 22,621 46,871 (20,083) 958, ,265 23,253 17,168 4, , , ,423 2,702 1, , ,842 20,551 15,286 4, , , ,752 6,067 12,212 1, , ,074 3,305 4, , ,678 2,762 7,985 1, , ,542, , ,140 47,707 23,258 49,972 (20,241) 2,296,

131 ,990 1,107 2,319 1,165 10,216 3,212 20, ,516 1,158 2,092 1,318 12,751 2,894 22, ,970 22, ,951 17, ,855 5, ,009 22, ,239 3,680 1, , ,200 3,680 1, , , , , , ,027 4,404 2, , ,576 4,272 2, , ,468 4,272 2, , ,854 4,395 2, ,

132 ,133 4,401 19,125 31,659 7,690 4,339 23,406 35, ,916 3,560 15,932 25,408 5,244 3,381 18,137 26, , ,193 6,251 2, ,269 8, , ,248 6,050 2, ,401 5, , ,376 7,269 4, ,501 6, ,720 4,873 26,372 45,965 14,760 4,537 28,880 48, ,464 10, ,655 1, ,475 31, ,476 2, ,965 48, ,670 7, ,311 1, ,359 5, % % % % % % % % 41% % 32% % 130

133

134 IFRS % % % ,265 12,829 1,494 24,588 19,540 44,128 5, ,693 14,053 2,286 27,032 23,902 50,934 4, % % 132

135 CRR9 CRR10 EL9 EL CRR 9 CRR10 EL9 EL

136 ,211 28, ,895 11, ,688 9, ,478 7, ,310 7, ,584 46, ,554 25,030 41,584 16,058 30,813 46, ,473 24,070 26,543 2,443 29,997 32, , ,858 12, , ,183 1,183 1,116 1, ,709 25,030 41,739 16,251 30,813 47,

137 , ,187 1, , , , ,687 25, ,096 57, , , ,864 2,476 25, , , ,581 25, ,232 54, , , , ,650 27, ,928 57, , , ,714 7,181 2,011 17, , , , , ,765 1,687 10, , , ,868 25, ,747 55, ,429 % % % % % % % , ,185 2,167 1, , , , ,505 24, ,816 59, , , ,954 2,341 30, , , ,366 23, ,862 56, , , , ,690 26, ,702 59, , , ,652 9,170 2,010 20, , , , , ,780 1,643 13, , , ,731 24, ,532 57, ,366 % % % % % % %

138 ,457 13,626 20, (16) (1,633) (10,831) (12,480) ,235 1, (16) 1,931 9,590 11, (1) (409) (2,646) (3,056) ,537 10,974 17, ,537 10,974 17, ,066 9, ,231 1,820 7, % % % % 27, ,494 19,048 25, (9) (2,441) (16,850) (19,300) , ,613 10,923 13, (352) (370) (676) ,457 13,626 20, ,457 13,626 20, ,678 12, ,274 1,863 7, % % % % 27,

139 ,241 25,649 23,972 19,212 13, (12,480) (19,300) (24,840) (17,955) (12,844) (10,431) (16,458) (22,703) (16,625) (11,670) (2,662) (4,163) (4,704) (2,110) (930) (7,769) (12,295) (17,999) (14,515) (10,740) (2,009) (2,789) (1,984) (1,294) (1,163) (1,137) (1,050) (1,093) (789) (897) (392) (1,280) (327) (115) (98) (480) (459) (564) (390) (168) (40) (53) (153) (36) (11) ,426 1, , , , ,505 13,548 24,942 24,131 17, ,318 11,187 19,781 20,950 15, ,103 3,461 4,185 5,000 1, ,215 7,726 15,596 15,950 14, ,114 2,198 4,711 2,879 1, ,392 1, , (3) (3,056) (676) 685 (2,250) ,636 20,241 25,649 23,972 19, ,537 6,457 6,494 3,284 2, ,974 13,626 19,048 20,625 16, ,636 20,241 25,649 23,972 19,212 % % % % %

140 , ,669 9,234 2,010 20, (2,781) (210) (554) (187) (6,830) (1,918) (12,480) (1,685) (116) (391) (172) (6,591) (1,476) (10,431) (25) (6) (2) (2,545) (84) (2,662) (1,660) (116) (385) (170) (4,046) (1,392) (7,769) (1,066) (94) (161) (15) (233) (440) (2,009) (554) (64) (120) (4) (100) (295) (1,137) (265) (6) (13) (10) (83) (15) (392) (247) (24) (28) (1) (50) (130) (480) (30) (2) (6) (2) (40) , , , , ,050 1,870 11, ,887 1,405 9, (10) , , ,988 1,336 5, , , (20) 11 (29) (12) (141) (2) (82) (145) (2,347) (339) (3,056) , ,731 7,239 2,011 17, , , , , ,765 1,687 10, , ,731 7,239 2,011 17,636 % % % % % % %

141 , ,393 13,676 2,553 25, (3,001) (265) (678) (386) (12,601) (2,369) (19,300) (1,447) (150) (561) (375) (12,070) (1,855) (16,458) (49) (1) (10) (4,027) (76) (4,163) (1,398) (149) (551) (375) (8,043) (1,779) (12,295) (1,539) (109) (110) (11) (507) (513) (2,789) (385) (90) (46) (10) (174) (345) (1,050) (1,022) (18) (18) (194) (28) (1,280) (132) (1) (46) (1) (139) (140) (459) (15) (6) (7) (24) (1) (53) , , ,304 1,524 13, , ,138 1,185 11, (17) , , , ,949 1,106 7, , , (7) (13) (15) 93 (103) (305) (86) 25 (18) (327) 35 (676) , ,669 9,234 2,010 20, , , , , ,780 1,643 13, , ,669 9,234 2,010 20,241 % % % % % % %

142 (16) (16) ,177 9, ,007 11, ,999 4, ,324 3, ,178 5, ,683 7, , ,114 2, , (88) (4) (20) (92) ,915 9,590 11,505 2,625 10,923 13, ,915 2,625 4,458 2, ,904 3,617 5,173 2,742 1, (798) (847) (581) (565) (608) (191) (145) (134) (113) (129) ,590 10,923 20,484 22,067 16, ,825 11,798 21,240 22,788 17, (1,235) (875) (756) (721) (876) ,505 13,548 24,942 24,131 17, (16) ,521 13,536 24,872 24,077 17, ,739 47,064 30,845 25,422 19, ,636 20,241 25,649 23,972 19,

143 , , , , (378) (41) (114) (80) (111) (74) (798) (30) (20) (26) (49) (44) (22) (191) ,807 1,744 9, , ,894 2,111 10, (541) (27) (159) (54) (87) (367) (1,235) , ,050 1,870 11, (11) (5) (16) , ,055 1,870 11, , ,070 2,445 22,758 3,039 41, , ,731 7,239 2,011 17, , , , , (394) (54) (84) (55) (196) (64) (847) (35) (12) (29) (4) (36) (29) (145) , ,956 1,437 10, , ,102 1,675 11, (252) (27) (159) (53) (146) (238) (875) , ,304 1,524 13, , ,296 1,524 13, , ,324 2,549 27,902 3,124 47, , ,669 9,234 2,010 20, % % % % % (0.15) (0.12) (0.10) (0.09) (0.12)

144 % % % % % % % (0.14) (0.03) (0.15) (0.38) (0.07) (0.61) (0.15) (0.07) (0.03) (0.20) (0.23) (0.09) (0.51) (0.12) % 0.07% 3.51% % % ,500 (211) 11, ,819 3% 5% (60) 608 (9%) (9%) ,324 (55) 1,269 (199) 1,070 (19%) (16%) ,549 (6) 2,543 (98) 2,445 (4%) (4%) ,902 (19) 27,883 (5,125) 22,758 (18%) (18%) ,124 (299) 2, ,039 (3%) 8% ,064 (587) 46,477 (4,738) 41,739 (11%) (10%) %16% % % % % % 142

145 % % % % 8, % 22% % 5% % % % % 73 36% % % % %

146 ,702 46,532 38,381 1,761 60,794 4, ,061 25% ,898 5,364 2, , ,561 25% 50% ,601 19,643 9, ,593 1,350 73,501 51% 75% ,656 17,748 18, ,138 2, ,664 76% 90% ,919 2,884 7, , ,197 91% 100% , , , % , , , , , , ,977 47,016 38,676 1,935 73,297 4, , ,700 43,948 34,674 1,490 66,542 5, ,440 25% ,531 4,815 2, , ,547 25% 50% ,740 15,984 8, ,973 1,272 64,937 51% 75% ,395 19,574 15, ,750 2, ,575 76% 90% ,044 2,569 7, ,091 1,003 50,777 91% 100% ,990 1, , , % , , , , , , ,856 43,966 34,850 1,894 78,869 5, ,

147 100% CRR/EL ,376 25,202 10, ,238 4,841 85, ,730 12,552 2, ,136 24, ,547 11,734 6, ,506 1,706 53,487 (A) , , , ,731 A , ,555 CRR/EL , , , , ,229 (B) , ,548 B , , ,144 25,206 11,009 1,056 11,295 5,167 90, CRR/EL ,192 24,463 9,829 1,015 8,009 4,341 79, ,153 10,693 2, ,004 22, ,904 12,227 6, ,837 1,574 50,579 (C) ,135 1, ,710 C , ,626 CRR/EL , , , , ,009 (D) , ,375 D , ,002 24,466 9,942 1,286 9,250 4,744 84,

148 CRR/EL , ,098 2,253 2,448 2,538 17, , , ,546 10, , ,078 (A) , , ,717 A , CRR/EL , ,256 2,336 2,947 1,902 21, , ,779 1, , , ,680 (B) , , ,932 B ,427 CRR

149 ,896 34,892 42,586 9,337 14,132 19, , ,515 1,365 6, ,238 42,055 (A) ,539 A , ,557 36,307 49,958 9,369 15,894 20, , ,225 34,336 32,631 10,416 16,829 22, , , , ,101 4,937 68,254 (B) ,081 B , ,632 34,490 42,217 10,604 20,889 27, ,208 ISDA ISDA

150 , , % ,568 2, ,048 21, ,078 2, ,402 46, ,810 2,720 84,222 75,

151 100% % A A- 2010A BBB+ ABS MBS CDO Solitaire Funding Limited Solitaire SIC Solitaire SIC43 43 IAS 32IAS

152 Alt-A 33 Alt-A ABS (1.9) (0.2) (8.3) (0.4) SPE Solitaire Solitaire Solitaire 35 Solitaire (4,102) (2,306) (6,408) (7,349) (4,864) (12,213) (137) 485 2,175 1,543 3, (150) (140) (290) (3,085) (2,061) (5,146) (4,102) (2,306) (6,408) 185 Solitaire 150

153 Mazarin 2, SICSolitaire SICSolitaire (2,701) (2,666) (2,061) (2,306) ,286 2, % 9AA AAA201038%

154 , ,628 2,367 6, , ,684 1,684 MBS MBS CDO , ,895 1,880 4, ,263 Alt-A , ,115 2,827 8, , MBS , ,001 2,827 8, ,391 MBS ,152 1,813 28,003 26,498 26, , ,934 2,098 5,702 5, MBS , ,620 2,098 5,393 5,393 MBS MBS CDO , ,816 9,463 5,795 11,222 11,222 2,094 42,328 1, ,635 50,143 13,087 58, ,879 ABS ABS CDO , ,275 4,324 7, ,330 ABS ABS CDO , ,997 4,114 6, ,482 ABS ABS CDO ,477 2, ,818 5,433 1,473 7,539 1,391 6,148 4,112 54,603 1, ,953 66,848 22,998 79,586 2,747 76,

155 ,297 2, ,514 2,763 7, , ,078 1, ,233 2,233 MBS MBSCDO , ,436 2,131 5, ,846 Alt-A , ,186 3,651 10, , MBS , ,090 3,651 9, ,857 MBS ,699 2,032 24, ,739 23, ,075 4,024 1,111 6,210 2,669 6,995 6, MBS ,024 1,111 5,793 2,669 6,571 6,571 MBS MBS CDO , ,942 10,759 6,441 12, ,204 3,755 40,993 2, ,975 51,057 15,530 60, ,982 ABS ABS CDO , ,224 3,886 7, ,360 ABS ABS CDO , ,491 4,251 7, ,061 ABS ABS CDO ,936 3,103 6,017 1,710 12,766 2,526 15,497 7,765 7,732 6,246 54,692 2,223 6,128 6,249 75,538 26,193 90,657 9,522 81,

156 2011 4, , ,400 Alt-A 2011 Alt-A % 4 AA AAA20109% , BBB- BBB- BBB BBB , (87) 786 BBB , (217) 153 6,488 1,243 (304) BBB , (88) 788 BBB , (431) ,469 1,524 (519) 1,

157 155 7, , % CDPC

158 , ,048 3, , , ,251 3, ,619 4, , , ,448 4, , HSBC Securities (USA) Inc. HSI HSI

159 % 2% 75% 8% ,8906,3203 LTRO

160 % ,659 59,096 3,578 11, , ,226 72,993 20,508 1, , , ,789 39,915 57, , ,858 1, ,465 27,520 57,507 7, ,834 9,616 47, ,108 1,721 1, ,452 28,137 5,845 2,023 1,377 1,603, , , , , ,366 65,245 94, ,061 29, ,460 7,585 12,107 5,899 1,273 1,971, , , , , ,481 70,072 8,393 7,949 1, , ,501 89,557 23,209 3, , ,421 3,786 7,825 35,583 61, , ,143 2, ,320 48,062 41,939 62,148 16, ,491 1,863 10,001 51, ,834 24,378 7,944 2, ,513, , , , , ,394 51,732 14,023 11, ,491 9,233 12,231 7,082 2,399 2,056, , , , ,

161 86% % % 159

162 % CP 100% IFRS , ,

163 , , , , , ,

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165 VAR VAR VAR VAR VAR VAR VAR VAR

166 %

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168 , (465) (59) (443) (166) (708) (68) (1,909) (82) (550) (68) (280) (143) (546) 62 (1,525)

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170 (13) (161) (95) (244) (176) (11) (4) (1) (27) (27) (21) (47) (6) (56) (79) (19) (11) (24) (75) (62) (81) (71) (58) (50)

171 ,568 3, ,048 25,373 1, , , , ,862 25,885 2,350 1, , (2,479) (2,260) (219) (21,151) (2,694) (6,423) (6,157) (5,156) (721) (1,067) (1,067) (2,613) (1,617) (1,006) (911) (911) (12,450) (776) (774) (2,070) (8,671) (159) (82,183) (82,183) (1,008) (1,008) (123,862) (5,730) (8,814) (8,227) (14,833) (86,258).. (17,945) 6,405 5,749 5, ,210 (59) (1,468) (9,182) 8, ,210 2, (8,499) ,327 2, ,238 19, , ,899 1, ,164 89, ,341 21,475 1,175 2,354 1,336 93, (2,932) (2,266) (666) (16,288) (7,184) (4,740) (3,509) (855) (827) (827) (2,668) (1,664) (1,004) (1,232) (1,232) (13,313) (750) (1,579) (2,140) (8,680) (164) (81,331) (7,450) (73,881) (750) (750) (119,341) (3,016) (10,427) (14,330) (13,193) (78,375).. (15,302) 7,221 4,403 3, ,157 (2,031) (7,573) (8,448) 14, ,157 1,126 (6,447) (14,895) 169

172

173 DPF 171

174 ,163 21,460 1, ,094 26,926 DPF , , ,546 2, , , ,508 3, ,833 11,210 DPF 67, , , ,148 24,853 1, ,927 59, ,679 17, ,004 2,122 23,583 DPF , , ,622 2, , ,274 3, ,502 10,496 DPF 67, , , ,005 21,224 1,296 1,004 6,624 56, , (127) (26) (22) (231) (350) , (169) (117) (25) (13) (201) (525) 172

175 , (748) (107) (17) (96) (155) (1,123) DPF 70 DPF ,520 10,355 2,531 3,398 1,656 20,745 7,843 4,103 7,219 78, ,730 10, ,491 7,191 1,515 1,616 28, , ,778 2, ,732 1,913 4,008 40, , , ,588 8, ,844 PVIF ,092 4, , ,916 11,264 2,986 3,782 2,075 21,489 7,871 4,137 12,106 86, ,813 3,586 11, ,782 11,210 2,882 3,262 1,635 21,488 61, ,930 1, ,797 11,210 2,903 3,268 1,636 21,488 7,813 4,021 2,861 75, ,629 10, ,797 11,210 2,903 3,268 1,636 21,488 7,813 4,021 13,490 86,

176 DPF 70 DPF ,665 9,763 2,615 2,671 2,231 21,511 8,338 3,927 7,157 75, ,206 9, ,961 7,624 1,486 1,452 28, ,068 1,847 1, ,465 1,804 4,495 39, , , ,206 8, ,944 PVIF ,440 3, , ,864 10,529 3,036 3,332 2,876 22,076 8,352 3,983 11,388 83, ,321 3,379 11, ,808 10,496 2,884 2,891 2,456 22,074 58, ,075 2, ,819 10,496 2,904 2,895 2,462 22,074 8,321 3,819 2,868 73, ,778 9, ,819 10,496 2,904 2,895 2,462 22,074 8,321 3,819 12,646 83, ,163 30,126 2,093 2,414 9,574 78, ,583 5,875 1,155 6,257 28, ,531 19, ,846 2,434 40, ,805 4, , ,844 PVIF ,097 2, , , ,915 34,306 2,445 2,522 10,438 86, ,961 4, , ,795 25,160 1,802 1,079 7,423 61, , , ,308 30,242 1,964 1,120 8,363 75, ,607 4, ,402 2,075 10, ,915 34,306 2,445 2,522 10,438 86,

177 ,233 26,278 1,651 2,548 9,168 75, ,133 5,550 1,106 5,555 28, ,758 17, ,006 2,722 39, ,104 3, , ,944 PVIF ,102 1, , , , ,369 29,525 1,875 2,721 9,946 83, ,359 4, , ,475 21,515 1,381 1,169 7,069 58, , , ,563 26,402 1,519 1,181 7,993 73, ,806 3, ,540 1,953 9, ,369 29,525 1,875 2,721 9,946 83, ,292 9, ,616 28, ,823 3, , ,465 6, , , ,300 18, , ,708 21, , ,520 21, , ,588 8, ,198 51,297 1,656 7,219 78,

178 ,123 9, ,452 28, ,660 3, , ,453 6, , , , , ,587 21, , ,210 21, ,665 1,348 1,206 8, ,101 48,389 2,231 7,157 75, % % 22.9% % % % % % % % , , , , , , , ,

179 PVIF (178) 72 (132) (115) 191 (86) % % (164) (164) (76) (76) 10% % (31) (31) (21) (21) (30) (75) (31) (74) % 99% % % 177

180 , , , , ,062 2,716 1, , ,062 2,716 1, ,243 34,914 2,884 1, , , , , ,820 3, , , , , , ,260 3,276 1, , ,210 3,276 1, ,063 38,453 3,792 1, ,

181 , , , , ,164 1, , ,988 1, ,334 35,299 2, , , , , ,118 3,935 1, , , , , , ,607 2, , ,214 2, , ,234 3, , ,

182 PVIF , , , , ,006 12,243 21,332 25,990 61, ,262 9,070 15,546 28, ,668 16,209 30,578 41,549 92, ,140 1, , ,463 11,178 18,839 21,093 53, ,557 6,366 10,724 20, ,088 14,892 25,288 31,893 76, DPF ,063 2, ,416 3,583 21,477 29,476 7,813 4,021 21,488 33,

183 DPF ,182 1, ,133 2, ,675 3,372 22,052 29, PVIF PVIF PVIF 8,321 3,818 22,074 34, PVIF 2.43 PVIF 181

184 PVIF PVIF PVIF ,440 9,778 2,780 8, (428) (85) (222) (103) (38) (6) PVIF , (500) (149) (96) (74) (336) (45) (216) ,092 10,629 3,440 9, PVIF % % % % % % PVIF PVIF PVIF PVIF (91) (190) PVIF

185 % (135) (135) (135) (135) 20% %... (100) (100) (100) (100) 10% % (349) (349) (349) (349) 50% % (89) (12) (101) (89) (12) (101) 10% % (211) (211) (211) (211) 20% %... (55) (55) (55) (55) 10% % (203) (203) (203) (203) 50% % (63) (11) (74) (63) (11) (74) 10% NHFA Limited NHFA Limited 183

186 % % %

187 , , , CRR 9 CRR 10 EL 9 EL CRR 1 CRR 8 EL 1 EL

188 31 32 IFRS Solitaire CDS % 99.7% 86.4% 93.5%105.4% 116.3% 98.5% 108.2% Regency Bryant Park 2010Bryant Park Bryant Park Bryant Park LLC 50 Solitaire Mazarin Solitaire Mazarin

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190

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194 IFRS

195 38 a) b) a) b) c) 193

196 (CRR1-8) MBS CDOABS Alt-A 194

197 ABS CDO 620 FICO Alt-A Alt-A Alt-A Ginnie Mae 195

198 196

199 100% 197

200 198

201 VAR 99% 1% 99% 199

202 199 99% 200

203 IFRS 201

204 202

205

206 DPF

207

208 206

209

210

211 GRRPC

212 % 210

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215 FSB 28 1% 2.5% 1% % 12% % 2.5% 0 2.5% 1 2.5% % % 10.5%

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217

218 IRB PD EADLGD

219 2 7% 1,250% 1,250% ICAAP

220 CBE 56 CBE The Hong Kong Association III Turnbull Guidance on Internal Control KPMG

221 HSBC Trinkaus & Burkhardt AG HSBC Private Banking Holdings (Suisse) SA 50 Oracle 2008 Oracle Corporation 1999 Oracle2001 Donaldson, Lufkin & Jenrette GBS GBS OBE

222 Hogg Robinson Group plc Home Retail Group plc GUS plcsiemens AG The Hundred Group of Finance Directors Joh A. Benckiser SARL Deutsche Bőrse AG Coty Inc. Deutsche Krebshilfe Allianz Global Investors Kapitalanlagegesellschaft Allianz Global Investors Deutschland GmbH Allianz Global Investors Italia SGR SpA Allianz SpA Bayerische Boerse AG CBE 50 Pearson plc 2004 Pearson plc The Economist Newspaper Limited Imperial Chemical Industries plc Pearson plc Interactive Data Corporation CBE CBE HSBC Latin America Holdings (UK) Limited 220

223 SBS Dulwich Picture Gallery Esmée Fairbairn Foundation The Hong Kong Association Courtauld Institute of Art 56 INSEAD 2008 Centrica plc Chevron Corporation Hanson PLCEnterprise Oil plcamerada Hess Corporation Aspen Institute The Scottish American Investment Company PLC Reinsurance Group of America Inc. Arcus European Infrastructure Fund GP LLP BAA Limited Imperial College Institute of Fiscal Studies 221

224 CM 66 (Member of the Order of Canada) SNC Lavalin Group Inc The Fraser Institute Manning Centre for Building Democracy EnCana Corporation Alcan Inc. Lafarge North America, Inc CBE 65 Infosys Limited 21Infosys 2008 Infosys Limited Catamaran Management Services Pvt. Ltd. Infosys Limited Unilever plc Unilever n.v. New Delhi Television Limited Rolls Royce Holdings plc Rolls Royce Group plc Simon Robertson Associates LLP Berry Bros. & Rudd Limited The Economist Newspaper Limited Royal Opera House Covent Garden Limited NewShore Partners LLP Eden Project Trust Royal Opera House Endowment Fund 222

225 Dresdner Kleinwort Benson CBE 67 Resolution plc(resolution plc Guild for International Bankers NYSE Euronext Electra Private Equity plc Gerrard Group plc Climate Exchange plc Resolution plc Primary Markets Group HSBC Private Banking Holdings (Suisse) SA A Almeida HSBC Amanah 223

226 HSBC Trinkaus & Burkhardt AG HSBC Global Asset Management Limited HSBC IM Pension Trust Limited HSBC Bank Polska S.A HSBC Bank A.S Miller, Cassidy, Larroca & Lewin LLP Baker Botts LLP M M Moses HSBC Insurance (Bermuda) Limited HSBC Securities (Canada) Inc.HSBC Trust Company (UK) Limited Marks and Spencer Financial Services plc HFC Bank Limited HSBC Life (UK) Limited HSBC Private Banking Holdings (Suisse) SA HSBC Life (UK) Limited

227 Canada Square, London E14 5HQ IX 225

228

229 227

230 Oliver Wyman Oliver Wyman Oliver Wyman Oliver Wyman Oliver Wyman 2011 Oliver Wyman B

231 Canada Square, London E14 5HQ 14 C.3.3(f) (g) (h)

232 A Almeida M M Moses

233 Sarbanes-Oxley Sarbanes-Oxley 3 231

234 KPMG Audit Plc 8 232

235 KPMG Audit Plc KPMG KPMG KPMG KPMG John Trueman 233

236

237

238

239

240 Promontory Financial Group

241 2012 Lord Davies of AbersochWomen on Boards Global Reporting Initiative

242 65 7.5%50 5% 2011 The World in 2050 Scoring Climate Change Risk Which countries are most vulnerable? (Smithsonian Tropical Research Institute) 2,233 63, , %

243

244

245 , ,000302,000 51,000 32,00030,00024,000 24,000 19,000 17,00010, % % %

246

247 www. hsbc.com Investor Relations Governance Share Plans com.hk 8 Canada Square, London E14 5HQ

248 ,737,865 7,742,930 1,387,867 5,593,819 68,499, ,660,942 7,557,671 2,733,297 6,870,063 26,615, ,899,415 2,189, ,284 2,496,115 9,752, ,128, , , ,953 3,176, ,428,892 5,127,912 2,350,010 4,784,283 45,422, ,189, ,987 31,751, ,791, ,046 86, HSBC Private Bank France HSBC Private Bank France7 45 HSBC Private Bank France HSBC Private Bank France HSBC Private Bank France HSBC Private Bank France HSBC Private Bank France 246

249 HSBC Private Bank France 2 HSBC Private Bank , , , ,645 22,645 1 HSBC Private Bank France (Private Banking France) 989, ,117,826 8,688,288 2,429, HSBC (Household) Employee Benefit Trust2,335,315 1,

250 ,901 61, ,250,966 1,236,940 1,014, ,166 9,285 16, ,108, Barbican Hall Barbican Centre, London EC KPMG Audit Plc KPMG Audit Plc KPMG Audit Plc

251 ,934,057,323 17,868,085, ,450, % % 0% %

252 A A (i) (ii) (i) (ii)

253 ,637, ,222, ,973, ,741, ,121, ,350, , , ,150, , ,198,860 Plan d Epargne Entreprise ,269, , ,751,

254 2011 3,541,390,000 10,000, ,000, ,000, ,347, ,341 21,139 21, ,300 21,300 21, , ,771 35, , ,112 63, , , ,731,077 2,553, ,508 2,731, ,577 46, , ,948 30,456 1, , , , , ,166 84,347 84, ,373 8, , , ,250 10, , ,607 39,083 39, , , , ,9921,424,8824,892,014426, % 2 3 2,050 ( )XV % 252

255 , , , , , ,132, % , www. promptpaymentcode.org.uk

256 A A15.5 A A A 15.5A A0.3875A HSBC Holdings plc, 8 Canada Square, London E14 5HQ [email protected] % [email protected] Legal & General Group Plc ,851, % BlackRock, Inc ,142,439, % 705, %234, %

257 JPMorgan Chase & Co ,134,407, %55,216, %921,730, % BlackRock, Inc ,081,735, %16,049, % BlackRock, Inc ,076,743, % 16,006, % %

258 A Almeida T Roberts M M Moses

259 % 15% 35% % 257

260 CER % % 48 52% 75% ,223 4,297 1,210 1,640 % % % %

261 2010 NHFA Limited % 33% 34% 50%

262 % 50% 30% (10%) (10%) (10%) (10%) 50% (5%) (5%) 50% 27.5% 25%80% (10%) (15%) % NHFA Limited

263 NHFA Limited 45% 55% % % 60% % NHFA Limited , ,294 5, % % % 10% 261

264 50% 100% % % 2010 ( % - 19% 15% 9.5% % - 52% 15% 55.2% % - 10% 15% 10.5% % % - 70% 15% 46.6% 1 9.2% % 4.0% % 2 5.0% % % 5.0% % 38.2% % Brand Finance % % 31.3% 187.8% % 31.3% 109.6% % 31.3% 93.9% % 40% 50% 262

265 % - 15% 15% 10.9% % - 52% 15% 57.5% >10% 15% 10.1% % % - 60% 15% 42.4% % % 7.5% % % % % 7.5% % 50.0% Brand Finance % 30% % 20% 75% 10%75% Brand Finance Brand Finance Brand Finance % 263

266 2011 NHFA Limited 50% % 50% 300% % 50% 100% % 20% % 5% % - 15% 15% % - 52% 15% >10% 15% 40% 60% % - 60% 15% % % % % 100% , ,926 1, ,156 5, , , ,750 2, ,901 3,697 7,156 8,350 2, % 33% 34%

267 (Large and Medium-sized Companies and Groups (Accounts and Reports) Regulations 2008) ,279 2,348 1,287 1,578 1,449 2, , ,800 1,926 1,808 2,156 5,200 1, ,990 2,348 4,087 3,504 3,257 4,199 6,171 2, ,053 3,073 3,763 6,312 5,616 5,030 6,729 9,530 4, (i) % (53,000 (219,000 (141,000 (1,353,000 (5,000 (ii) %(547,000 (529,000 (2,343,000(iii) % 50% , , ,054 1,805 1,627 1,385 4,559 2, ,563 3,402 3,092 3,205 2,834 6,602 3,905 1, ,252 2,414 5,452 4,775 5,136 4,377 10,581 6,031 3, % 2008 EPS TSR 21.3%

268 (TSR)40% 40% (EPS)20% %EP 40% 20% AGEAS Itau Unibanco BBVA FFMC 1 75% 100% 50% 20% 50% % 1 8% 100% 3% 1 0% 100% 266

269 1 28% 100% 16% 20% 16% % 110% 100% 90% 80% 70% International Data Corporation ,027, , , , ,342 3, ,933 3, ,000 1,420,535 6,976 1,066,450 6, ,000 4,892,014 24,025 4,279,244 27, , ,735 2, ,719 1, ,

270

271 201195, , ,081 1, ,187 2, ,108 3, , , , ,740

272 ,740, ,000, ,000,001 2,000, ,000,001 3,000, ,000,001 4,000, ,000,001 5,000, ,000,001 8,000, ,000,001 9,000, ,377, , , , , ,425 3,900,001 4,000, ,200,001 4,300, ,300,001 4,400, ,100,001 7,200, ,000,001 8,100, , , , ,530 1,876 1,128 1,793 2,466 1,424 1,356 1, ,950 1,250 1, ,480 3,127 3,078 2,768 2,466 2,399 2,081 1, ,130 3,749 3,728 3,418 3,120 3,049 2,562 2, ,427 6,009 5,975 5,477 5,000 4,886 4,106 4, % 3 50% 270

273 % (1,185, ,000 50% , % % 48.2% , % 30.8% % 46% ,000 50% , ,974 5, ISRBS ISRBS 134, , , , , , , ,946 2, ,844 61, , , , ,

274 ,650 2, ,529 4, ,531 1, % , ,188 35, , , ,474 34, ,917 15, (35,024(101,003(34,442(15, (409(1,181(402( (129,412(373,193(127,259 (55,

275 , , , , , , , , , , , ,391 86, , ,572 15, , , , , , , , , , , , ,355, , , , , , , ,679 49, ,252 47, , , ,262 19, , , , , % % , % 10 33% , ,

276 ,519 1, , ,044 2, , , ,

277 IFRS IFRS IFRS2006 IASB IFRSIFRS IFRS IASB IFRS IFRS (3)(a) IASB IFRS (3)(b)

278 IASBIFRS IASBIFRS IASBIFRS 275 APB APB IFRS IFRS IASBIFRS 1(a)IFRS IASB IFRS IASB IFRS

279 G Bainbridge KPMG Audit Plc

280

281 ,005 58,345 62, (22,343) (18,904) (21,366) ,662 39,441 40, ,497 21,117 21, (4,337) (3,762) (3,739) ,160 17,355 17, ,283 4,680 6, ,223 2,530 3, ,506 7,210 9, ,161 (258) (6,247) (722) 1,478 2, ,439 1,220 (3,531) ,872 11,146 10, ,766 2,562 2, ,461 80,014 78, (11,181) (11,767) (12,450) ,280 68,247 66, (12,127) (14,039) (26,488) ,153 54,208 39, (21,166) (19,836) (18,468) (17,459) (15,156) (13,392) (1,570) (1,713) (1,725) (1,350) (983) (810) (41,545) (37,688) (34,395) ,608 16,520 5, ,264 2,517 1, ,872 19,037 7, (3,928) (4,846) (385) ,944 14,191 6, ,797 13,159 5, ,147 1,

282 ,944 14,191 6, ,835 10, ,279 6,368 9, (820) (1,174) (648) ,118 2, (368) (477) (747) (271) (581) (178) (164) (20) 71 (517) ,009 (61) (2,608) ,267 (60) (3,586) (258) (1) (710) (2,865) (567) 4, (1,540) 5,043 14, ,404 19,234 20, ,366 18,087 19, ,038 1,147 1,270 16,404 19,234 20,

283 ,902 57, ,208 6, ,922 19, , , ,856 37, , , , , , , , , ,558 1, ,699 41, ,061 1, ,059 11, ,399 17, ,034 29, ,865 11, ,726 7, ,555,579 2,454, ,922 19, , , ,253,925 1,227, ,745 6, , , ,724 88, , , , , , ,967 27, ,117 1, ,259 58, ,106 13, ,324 2, ,518 1, ,666 3, ,606 33, ,389,486 2,299, ,934 8, ,457 8, ,851 5, ,615 25, ,868 99, , , ,368 7, , , ,555,579 2,454,

284 ,872 19,037 7, (1,196) (1,698) (1,910) (3,264) (2,517) (1,781) ,878 18,887 31, (7,412) (13,267) (20,803) ,012 42,272 14, ,840 (1,799) (19,024) (1,177) (3,321) (974) (4,095) (2,293) (2,132) ,762 55,742 6, (319,008) (341,202) (304,629) , , , (1,505) (2,533) (2,000) ,373 4, ,243 4, (1,571) (1,179) (956) (86) (677) (90) (1,589) (62) (19,566) (9,931) (34,973) (57,077) , , , (225) 163 (176) (136) 11 (51) ,481 2, (3,777) (2,475) (4,637) (229) (5,014) (3,441) (4,264) (568) (595) (702) (573) (413) (269) (10,086) 1,402 11, ,745 22,171 (38,909) , , , (8,372) 1,139 10, , , ,

285 , 4, 5 6 3, ,843 8,454 5,851 99,105 (4,077) (285) 2,468 27, ,667 7, , ,797 16,797 1,147 17, (2,705) (1,431) (109) (1,540) (42) (3) ,078 1,078 (69) 1, (710) (710) (710) (2,705) (2,705) 5 (2,700) , (2,705) 15,366 1,038 16, (87) 2,232 2,230 2, (7,501) (7,501) (815) (8,316) (361) (361) (361) ,154 1,154 1, (75) (75) 28 (47) (252) (252) ,934 8,457 5, ,868 (3,361) (95) (237) 27, ,725 7, ,

286 , 4, 5 6 3, ,705 8,413 2,133 88,737 (9,965) (26) 2,994 27, ,299 7, , ,159 13,159 1,032 14, ,671 (266) (526) 4, , ,671 5, , (266) (266) (5) (271) (58) (58) (3) (61) (526) (526) (41) (567) ,208 5,671 (266) (526) 18,087 1,147 19, (127) 2,524 2,523 2, ,718 3,718 3, (6,350) (6,350) (725) (7,075) (14) (14) (14) (58) (436) (436) (50) (50) (103) (153) ,843 8,454 5,851 99,105 (4,077) (285) 2,468 27, ,667 7, ,

287 , 4, 5 6 3, ,053 8,463 2,133 82,684 (20,550) (806) (1,843) 17,457 93,591 6, , ,834 5, , (2,536) 10, ,837 13, , ,603 10, , (19) (2,685) (2,685) 77 (2,608) ,837 4, , ,298 10, ,837 19,529 1,270 20, (119) 1,670 1,669 1, ,530 15,796 18,326 18, (5,639) (5,639) (832) (6,471) (227) (227) (227) (18) (11) ,945 (5,945) (38) (38) ,705 8,413 2,133 88,737 (9,965) (26) 2,994 27, ,299 7, ,

288 ,568 2, ,048 21, ,078 2, ,621 92, , , ,479 2, ,151 16, , ,613 2, , , ,450 13, ,679 38, ,934 8, ,457 8, ,828 5, ,127 35, ,722 1, ,115 21, ,183 81, , ,

289 ,758 5, (5,489) 3, (414) (1,754) (57) , (626) (6,649) (6,649) , , (750) (2,100) , (5,014) (3,441) (573) (413) (903) (728) (143)

290 , ,843 8,454 5,828 21, ,583 35,127 81, ,471 5, (44) (44) (61) (61) ,471 (44) 5, (87) 2,232 2, (7,501) (7,501) (265) (265) (127) ,934 8,457 5,828 22, ,710 35,127 82,

291 , ,705 8,413 2,133 19, ,464 35,127 75, ,658 5, (197) (197) (275) (275) ,658 (197) 5, (127) 2,524 2, ,695 3, (6,350) (6,350) (260) (260) (119) ,843 8,454 5,828 21, ,583 35,127 81,

292 ,498, ,331, ,964, HSBC Overseas Holdings (UK) LimitedHOHU HOHU ,200 2,300 IFRS 10 33,557, ,814,

293 1 1 (a) IASB IFRS IFRS IFRS IASB IFRS IFRS IFRS IASB IFRS IASB IFRS IFRS IASBIFRS IFRIC 2011 (b) IFRS IFRS IFRS (c) IFRS 4 IFRS 4 IFRS 7 IFRS IAS 1 IAS (3) 291

294 1 (d) (e)

295 (f) IASB IASB 2013 IASB IASBIFRS 10IFRS 10 IFRS 11IFRS 11 IFRS 12IFRS IFRS IFRS 10 IFRS 11 IFRS 12 IFRS 11 IFRS IASB IFRS 13 IFRS IFRS 13 IFRS 13 IFRS 13 IFRS IFRS IFRS IASBIAS 19 IAS IAS

296 IASBIFRS IASBIAS 32 IAS IASBIFRS 9IFRS IASB IFRS 9 IASB IAS 39IAS 39 IASB IFRS 9 IASBIAS 39 IASB IAS 39 IASB IFRS 9 IFRS 9 IFRS 9 2 (a) 294

297 (b) 2a (c) (d) 295

298 (e) (f) 2ad) 296

299 (g)

300 2 298

301 299

302 2 (h) (i) 300

303 (j) (i) 301

304 2 149 (ii) 302

305 (k) (l) (i) (ii) (iii) 303

306 2 80% 125% 304

307 (m) (n) (o) (p) (i) CGU 305

308 2 (ii) 24 (iii) (q) IFRS 2%

309 (r) (s) 307

310 2 (t) (u) 308

311 (v) (w) (x) 309

312 2 (y) IFRS 4 310

313 PVIF PVIF PVIFPVIF (z) 311

314 23 (aa) (ab) (ac) (ad) IFRS IFRS 5 IFRS 312

315 (933) 2,349 3, , (182) (149) (249) (65) 2,430 3, (946) (1,329) ,161 (258) (6,247) ,933 (63) (6,533) ,165 (275) (1,726) (2,937) 80 2, (911) (18) ,504 (1,210) (7,077) 3,439 1,220 (3,531) , (2,612) ,368 (482) (352) (1,113) , (2,763) 313

316 DPF ,144 6,238 2,801 3,155 13, ,175 6,207 2,804 3,155 13, (31) 31 (3) (3) (180) (278) (8) (466) (182) (255) (8) (445) (23) (21) 964 5,960 2,793 3,155 12, ,275 5,427 1,956 2,951 11, ,192 5,357 1,956 2,951 11, (160) (289) (14) (463) (172) (266) (8) (446) (23) (6) (17) 1,115 5,138 1,942 2,951 11, ,572 5,218 1,427 2,774 10, ,339 5,285 1,427 2,774 10, (67) (225) (278) (17) (520) (215) (280) (11) (506).... (10) 2 (6) (14) 1 1,347 4,940 1,410 2,774 10,471 5 DPF ,729 2,462 3,005 11, ,793 1,129 2,628 6, (196) 3,936 1, ,450.. (85) (254) (111) (450).... (81) (164) (56) (301) (4) (90) (55) (149) 350 5,475 2,351 3,005 11,

317 DPF ,108 2,520 3,716 11, , ,023 4, (190) 3,753 2,013 1,693 7,269.. (100) (201) 99 (202).... (114) (143) (45) (302) (58) ,907 2,619 3,716 11, ,281 4,669 2,676 3,934 12, , ,818 5, ,571 2,351 2,116 7,332.. (158) (98) 146 (110).... (156) (159) (21) (336) (2) ,123 4,571 2,822 3,934 12, , ,318 11,445 12, ,072 3,074 2, ,283 7,418 9, ,031 7,187 7, (72) (20,965) (17,549) (19,737) (1,697) (1,529) (1,580) (182) (151) (116) (570) (51) (51) (51) (177) (105) (358) , (12,127) (14,039) (26,488) (11,505) (13,548) (24,942) (631) (472) (1,474) (19) (72) 315

318 489 1, ,923 17,193 16, ,754 1,567 1, , ,166 19,836 18, , , ,263 79,902 84, ,323 29,105 28, ,685 89,737 88, ,816 8,983 8, ,871 36,822 42, ,026 57,778 57, , , , (172) (428) 308 (179) , ,

319 (208) (2,867) ,237 (622) ,604 22, (24,367) (22,858) (2,445) (2,245) ,232 7, (10,680) (9,785) (18) (47) (961) (946) (1,091) (1,087) (21) (24) ,987 29, (36,138) (33,730) (18) (47) (1,169) (3,813) (3,666) (3,856) , (4,720) (4,660) , (642) (275) (61) (112) ,267 (60) (3,453) (4,720) , , % % %

320 Towers Watson LimitedC G Singer % RPI 0.5%0% 5% % SAPS S1 1.75%1.25% 1,800 1,600 1,400 1,200 1, The Occupational Pensions (Revaluation) Order 2010 CPI

321 % % %4, %1.05 6% 5% 319

322 Jennifer Jakubowski Mercer % % % 82% % 320

323 ,236 17,701 7,559 6, ,325 1, , , ,426 1, (803) (744) (495) (440) (136) (7) (25) (10) (214) (634) (75) ,604 22,236 8,232 7, (22,858) (21,523) (9,785) (9,109) (251) (252) (299) (300) (1,233) (1,148) (456) (438) (34) (23) (22) (17) (1,481) (1,451) (842) (669) (40) (11) (20) (136) (45) (24,367) (22,858) (10,680) (9,785) (24,367) (22,858) (10,074) (9,241) (606) (544) (18) (47) ,237 (622) (2,445) (2,245).. (622) (2,705) (2,288) , , , ,

324 , , ,233 1,148 1, (1,325) (1,092) (959) (481) (437) (381) (587) (59) (151) (36).. (499) (4) (2) (428) 308 (179) (24,367) (22,858) (21,523) (15,257) (23,512) ,604 22,236 17,701 14,865 22, ,237 (622) (3,822) (392) (808) (383) (327) (234) (49) (64) ,426 1, (2,861) (1,098) (1,124) (4,329) 3,081 2, , (3,692) 171 2, (10,680) (9,785) (9,109) (8,787) (8,873) ,232 7,559 6,822 6,024 7, (2,448) (2,226) (2,287) (2,763) (1,105) (78) (73) 20 (52) (354) (1,452) (764) (596) 94 (306) (121) (642) (275) 179 (1,810) (318) 322

325 12 31 % % % % % 5% 5% AA SAPS MC RP SAPS MC RP SAPS MC %

326 % % ,604 22, , , , , , , , , ,232 7, , , , , , (980) (941) ,045 1, (9) (2) ,026 1, (978) (978) (54) (64) (841) (775) (42) (45) (240) (203) (15) (17) (65) (54)

327 (325) (290) (1) , , ,108 3,597 3, ,906 12,841 11, ,516 14,294 30,530 30,732 15, ,596 8,523 1,579 1,166, ,016, ,006, ,628, , ,055, KPMG KPMG KPMG KPMG Audit PlcKPMG 325

328 8 9 KPMG KPMG Audit PlcKPMG Audit Plc KPMG 2 KPMG KPMG 7 KPMG KPMG KPMG KPMG KPMG , KPMG 326

329 , , , , ,

330 , ,318 4,425 7, , , (56,301) (55,419) (883) (1,181) (11,369) (10,518) (3,696) (2,105) , ,092 4, % % 15%

331 (%) (%) (%) (%) (%) (%) % % , , , , (7,439) 5.27 (646) (20,150) 4.71 (31,320) , , , , , , , ,891 2, , ,792 2,

332 , , , , (16,830) 4.18 (1,015) 6.08 (307) (19,858) 4.44 (3,946) , , , , , , , ,757 33,319 2, , ,758 2, (21) (74) ,255 3,328 1, ,155 3,235 1, ,075 3,711 2, (1,147) 1,135 (1,668) (1,178) 1,176 (1,672) (3) 31 (10) (72) ,928 4, % % % 330

333 % % % ,872 19,037 7, % % % , , , (492) (2.2) (744) (3.9) (1,345) (19.0) (39) (0.6) (923) (4.2) (6) (865) (4.0) (758) (4.0) (499) (7.1) , (613) (2.8) (700) (3.7) (603) (8.6) (3) (10) (0.1) (201) (0.9) (102) (0.6) (37) (0.4) , , % % % % % % 26% %23%25% % % CFC

334 ,538 4, , (3) (126) (135) (88) (707) (225) (756) (400) (2,440) ,538 4, (17) (124) (707) (225) (756) 557 5, (3) (5) 1 22 (6) (437) (224) (36) , (322) (533) 53 (802) (147) (127) 24 (3) (32) (105) ,448 1, (557) (581) (227) (737) 1,146 6, ,448 1, ,709 9, (107) (557) (137) (595) (227) (737) (563) (2,923) ,772 6, ,535 10, (129) (340) (91) (1,121) (399) (1,080) (842) (4,002) ,772 6, (272) (1,121) (399) (1,080) 693 6, (2) (16) (468) (1,702) (70) 14 (16) (1,135) (1) (73) 70 (4) (14) (14) (117) (62) (463) ,538 4, (17) (124) (707) (225) (756) 557 5, ,538 4, , (3) (126) (135) (88) (707) (225) (756) (400) (2,440) 332

335 % 2.5% % 333

336 (4) (21) ,119 1, , , , , , , , , , , , ,928 2, ,937 2, ,370 1,

337 IFRS , (1) (2) ,797 13,159 5, (90) (90) (90) (483) (323) (179) ,224 12,746 5, ,224 17, ,746 17, ,565 16, ,224 17, ,746 17, ,565 16,

338 13 13 IFRS

339 ,001 4,691 5,102 1,432 11,480 6,956 40, ,236 3,097 2, ,308 1,781 17, ,161 1,189 1, (362) 1,378 6, ,848 1,705 1, ,574 1,338 (3,421) 7, ,246 10,682 10,713 2,607 16,000 11,453 (3,421) 72, (2,512) (156) (267) (293) (7,016) (1,883) (12,127) ,734 10,526 10,446 2,314 8,984 9,570 (3,421) 60, (7,621) (2,610) (3,179) (659) (3,928) (3,169) (21,166) (8,473) (1,724) (2,378) (458) (4,404) (3,443) 3,421 (17,459) (581) (245) (198) (36) (261) (249) (1,570) (394) (179) (51) (6) (326) (394) (1,350) (17,069) (4,758) (5,806) (1,159) (8,919) (7,255) 3,421 (41,545) ,665 5,768 4,640 1, ,315 18, , , ,671 5,823 7,471 1, ,315 21, (1,589) (1,043) (1,315) (266) 958 (673) (3,928) ,082 4,780 6,156 1,226 1,058 1,642 17, ,250 4,246 3,828 1,367 12,439 6,311 39, ,371 2,962 1, ,664 1,749 17, ,863 1,312 1, , ,266 1,682 1,854 (4) (3,125) 4, ,750 10,202 9,232 2,410 17,047 9,731 (3,125) 68, (3,020) (114) (439) (627) (8,295) (1,544) (14,039) ,730 10,088 8,793 1,783 8,752 8,187 (3,125) 54, (7,875) (2,341) (2,719) (579) (3,672) (2,650) (19,836) (6,499) (1,686) (2,181) (450) (4,179) (3,286) 3,125 (15,156) (719) (237) (189) (42) (288) (238) (1,713) (352) (167) (54) (7) (183) (220) (983) (15,445) (4,431) (5,143) (1,078) (8,322) (6,394) 3,125 (37,688) ,285 5,657 3, ,793 16, , , ,302 5,692 5, ,795 19, (1,006) (987) (962) (138) (1,180) (573) (4,846) ,296 4,705 4, (726) 1,222 14,

340 ,268 4,195 3,539 1,485 13,670 5,573 40, ,267 2,669 1, ,817 1,729 17, ,459 1,225 1, , (450) 1,378 1, (2,513) 874 (2,756) (2,076) ,544 9,467 8,003 2,594 16,305 9,024 (2,756) 66, (5,568) (500) (896) (1,334) (15,664) (2,526) (26,488) ,976 8,967 7,107 1, ,498 (2,756) 39, (7,174) (2,102) (2,363) (545) (4,085) (2,199) (18,468) (5,775) (1,502) (1,872) (419) (3,794) (2,786) 2,756 (13,392) (762) (224) (172) (31) (329) (207) (1,725) (277) (118) (43) (6) (183) (183) (810) (13,988) (3,946) (4,450) (1,001) (8,391) (5,375) 2,756 (34,395) ,988 5,021 2, (7,750) 1,123 5, , , ,009 5,029 4, (7,738) 1,124 7, (776) (869) (753) (94) 2,285 (178) (385) ,233 4,160 3, (5,453) 946 6,

341 ,734 10,526 10,446 2,314 8,984 9,570 (3,421) 60, ,676 9,442 9,396 2,316 8,744 9,579 60, ,058 1,084 1,050 (2) 240 (9) (3,421) , , ,147 2,271 13, , , ,730 10,088 8,793 1,783 8,752 8,187 (3,125) 54, ,881 9,170 7,728 1,774 8,504 8,151 54, , (3,125) , , , ,476 1,812 15, (365) (2) (2) 111 (258) ,976 8,967 7,107 1, ,498 (2,756) 39, ,734 8,352 6,056 1, ,501 39, , ,051 (23) (126) (3) (2,756) , , , ,028 1,361 15,757 2,865 27, (2,746) (3) (1) (3,497) (6,247)

342 , , ,868 25, ,747 55, , ,916 2, , ,281, , ,816 57, , ,889 (223,861) 2,555, , , ,012 36, ,982 78,760 1,253, ,224, , ,485 49, , ,302 (223,861) 2,389, , , , , ,731 24, ,532 57, , ,035 1, , ,249, , ,062 52, , ,938 (187,647) 2,454, , , ,155 33, ,486 88,526 1,227, ,189, , ,989 45, , ,655 (187,647) 2,299, , ,481 99,381 80,043 22, ,853 47, , ,083 1, , ,268, , ,139 48, , ,967 (164,618) 2,364, , , ,999 32, ,157 72,889 1,159, ,213, , ,243 42, , ,492 (164,618) 2,228, ,

343 ,214 13,873 16,073 3,206 9,145 (6,358) 60, ,705 13,624 18,897 2,121 2,806 60, , (2,824) 1,085 6,339 (6,358) ,352 12,029 17,922 3,105 4,663 (5,863) 54, ,797 11,419 20,822 2,194 (1,024) 54, , (2,900) 911 5,687 (5,863) ,395 9,571 17,770 2,984 (2,031) (4,996) 39, ,847 9,285 20,340 2,275 (7,054) 39, , (2,570) 709 5,023 (4,996) ,940 21,414 11,467 19,661 9,958 19, ,442 6,257 9,170 4,630 8,352 3, ,193 3,830 6,098 6,669 (1,042) 5, ,570 10,790 3,185 10,914 3,322 11, ,282 2,149 4,506 2,025 3,368 1, ,726 31,590 19,782 29,747 15,735 25,557 60,153 76,030 54,208 73,646 39,693 67, IAS

344 , , ,208 8, ,922 20, , , ,856 30, , , , , , , , , , , ,018 37, ,040 24, ,951 8, ,673 30,856 21, ,327 1,350, ,019 2,458, ,922 20, , , ,253,925 1,253, ,745 8, , , ,724 85, ,788 4,332 2, , , , ,181 22, ,911 25, ,799 11, ,606 30, ,783 85,740 1,616,924 4,332 2,260 2,314,

345 ,383 57, ,072 6, ,057 19, , , ,011 37, , , , , , , , , , , ,097 20, ,274 10, ,741 37,011 19, ,256 1,279, ,472 2,363, ,057 19, , , ,227,725 1,227, ,663 6, , , ,133 88, ,416 2,226 2, , , , ,533 25, ,545 12, ,387 33, ,119 88,133 1,580,895 2,226 2,023 2,228,

346 ,568 3, ,048 28, ,078 1, ,568 28,048 1, , ,479 2, ,151 21, ,067 1, ,613 2, ,450 12, ,067 21,151 19,002 41, ,327 2, ,238 21, ,025 2, ,327 21,238 2, , ,932 2, ,288 16, ,668 2, ,216 1, ,313 13, ,288 20,695 37,

347 , , , , , , ,309 25, , , ,002 41, , , ,525 70, ,128 79, , , ,686 20, ,917 17, ,844 11, ,816 92, ,913 3, ,620 48, ,002 41, , , ,760 19,994 99, ,520 51,727 1,008 86,255 34, ,487 21, , ,878 40, , ,922 54, , , ,268 41, , ,490 45, ,555 5, ,531 6, ,949 13,113 75,525 70,

348 ,358 46, ,804 7, ,928 11, ,038 14, ,128 79, , ,628 4, , ,496 7, , , ,668 4, , , ,936 9, , , ,157 7, , ,461 57, , , ,260 3, , , ,750 5, , ,641 12, , , ,718 3, , , ,743 8, , , ,436 11, , ,193 65, , , ,051 3, ,

349 347 (i) (ii)(iii) (iv)

350 % 348

351 ,899 2, ,050 1, ,666 2, IAS

352 % 2011 PD 350

353 LGD , , , ,509 3, ,972 3, ,121 4, ,449 7, , , , , , , ,956 3, ,231 3, ,237 5, ,961 11, ,

354

355 ,237 5, ,961 11, , (330) (179) (12) (15) (16) 11 (11) ,858 1, (1,843) , (756) (2,578) (69) (1,088) (199) (7) (33) (1,528) (1,083) (1,891) (569) (173) (410) (5,266) (608) ,718 1, ,121 4, ,449 7, , (237) (265) (18) ,214 6,420 1,224 4,453 8, , (675) 166 (11) (240) (101) (36) (110) (157) , (356) , (2,461) (1,543) (8) (1,032) 1 (22) 64 (948) (820) (7,065) (629) (894) (669) (1,750) (1,003) , , ,237 5, ,961 11, , (14) (18) (14)

356 (436) (72) (818) 441 (508) 814 (818) (444) (75) (744) 631 (519) 763 (744) (83) 451 (451) (3) 183 (175) (4) (6) (178) (154) (80) 180 (192) 441 (508) 814 (818) 354

357 (71) 383 (383) (8) 179 (181) (8) (16) (8) (258) (150) 201 (180) 631 (519) 763 (744) 355

358 ,568 3, ,078 1, ,196 3,955 21, ,067 1, ,327 2, ,025 2, ,029 4,259 16, ,025 2, (155) (61) (275) (941) ,078 2, (1) (77) (33) 356

359 , , , , , , , , ,018 22,500 19,386 20, , , , , ,253,925 1,254,313 1,227,725 1,227, , , , , ,606 29,351 33,387 33, ,720 37, ,138 19,

360 , , , , , , , , , , , , ,875 25,758 24,626 24, , , , , ,938 56,364 57,987 57, , , , ,

361 ,048 27,562 21,238 21, ,479 2,485 2,932 2, ,613 2,922 2,668 2, ,450 13,052 13,313 14, IAS 39 2(e) 359

362 ,867 6,651 10,947 9, ,900 6,684 11,038 9, ,260 2,276 (2,801) (650) (1,299) 3, (2) (202) (3) (200) , , ,738 36, ,856 37, ,834 18, ,930 17, ,887 35, ,856 37,

363 , ,964 4, , ,794 6, ,930 17,418 29,887 35, , , ,607 11,859 15, ,227 6,071 14, ,834 17,930 29, ,168 12,548 16, ,080 4,870 19, ,248 17,418 35, ,958 1,026 75,984 75, , ,652 2, , ,906 6, , ,262 15,262 19,363 19, ,694 25,694 25,800 25, ,198 2,198 1,492 1, ,764 3, , ,638 6, , (285,850) (285,850) , , ,905 1,304 67,209 67, , ,364 2, , ,222 3, , ,983 13,983 14,716 14, ,907 20,907 20,027 20, ,261 1,261 2,618 2, ,420 4, , ,147 4, , (123,731) (123,731) , ,

364 % ,546 1,067 1, , ,568 1,067 2, IAS

365 2011 8% ,945,774 3,692,798 18,942 17, ,788,710 18,104,141 10,954 6, , , ,049,147 1,065, ,487 82,856 25,125,695 23,239,600 29,896 24,091 10, , , , , , (143) (106) (71) (17) (60) (163) (2) (15) (8) (40)

366 ,078 1,363 10,599 1, ,052 76, ,412 62, ,130 78, ,011 64, , , , , (4,082) (830) , (159) (224) 38 (45) 364

367 , ,070 1,890 2,321 1,683 3,019 2,260 3,472 2, , ,960 66,383 4, (77,898) (50,480) (36,296) (4,693) 61,803 60,480 30,087 (233) ,006 97,174 58,975 1, (89,112) (58,811) (42,259) (6,065) ,894 38,363 16,716 (4,707) , , , , , , ,138 31, , ,

368 ,223 65,223 57,129 57, ,042 65,042 57,016 57, , , , , , , , , ,018 22,500 19,386 20, ,210 7,210 7,983 7, ,210 7,210 7,983 7, , , , , ,848 45, ,079 26, ,425 5, ,165 33, ,359 33, , , ,096 28, ,110 95, ,122 7, , , ,380 37, ,895 21, ,029 5, ,069 31, ,770 29, , , ,845 33, , , ,605 7, , , ,650 17, ,539 12, ,885 4, ,653 9, ,747 37, ,122 87, ,500 34, , , ,051 9, , , , , ,

369 , ,303 4, , , ,290 16,648 6, ,759 65, ,593 21,018 7, , , ,374 4, , , ,883 15,204 7, ,948 57, ,257 19,386 7, , ,080 92, , , ,251 56, ,088 61, , , ,821 91, , , ,946 50, ,063 56, , , ,259 1, ,429 6, ,305 6, ,025 4, ,018 19, % % % % , , , , , , , , , , , , , , , , , , , , , , ,437 43,874 58, , ,763 44,946 55,

370 % % % % , , , , , ,259 7,429 7,305 5, ,259 7,429 7,305 5, (i) (ii) , , , , ,129 7,039 7,277 7, , , , ,

371 ,427 17, ,507 8,234 6,944 10, ,214 2,743 1,769 2, ,373 8,110 5,596 13, ,886 3,256 1,580 3,224 18,980 22,343 15,889 30, % % % % 75 Barrowgate Limited % % 87, % %

372 , , , , ,009 9, ,221 2, % % % 52.38% 4, % % % 20% HSBC Saudi Arabia Limited % 5 Vaultex UK Limited % 1,000 Hana HSBC Life Insurance Co., Ltd % Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited %

373 ,556 1, HSBC Saudi Arabia Limited 60% 49% 2, ,198 13, , (25) (38) ,264 2, (304) (441) (96) (710) ,399 17, ,518 1, (24) (28) ,551 1, , , ,338 22,406 PVIF ,092 3, ,604 4,076 1 PVIF181 29,034 29,

374 , , ,465 4,316 32, (3) (46) (49) (449) (35) (2) (1) (272) (759) (3,717) (231) (3,948) (17) (2) (19) , , ,747 3,765 28, (10,564) (10,564) ,707 3, (6,857) (6,857) , , ,890 3,765 21, , , ,483 4,162 33, (3) (17) (20) (1,004) 1 52 (4) (1) 154 (802) (23) (6) (29) , , ,465 4,316 32, (10,564) (10,564) , , ,901 4,316 22, (p)

375 % % % % , , , , , , , , , , ,500 16,

376 % % 12.4% 374

377 PVIF ,202 1,065 1, , , , (91) (44) (102) (181) (1) (419) (365) (133) (2) (500) (6) (109) (40) (79) (14) (248) (2) (197) (22) (746) (46) (1,013) (18) (14) (6) 8 (24) , , , (52) (240) (2,958) (848) (1,143) (144) (5,385) (4) (215) (609) (106) (212) (29) (1,175) (386) (3) (1) (390) (5) (51) (369) (3,437) (672) (649) (131) (5,309) , , , , , , (105) (40) (15) (79) (239) (70) (2) (72) (68) (4) (15) (8) (30) (18) ,202 1,065 1, , (50) (240) (2,511) (747) (955) (125) (4,628) (5) (105) (596) (97) (243) (30) (1,076) (12) (12) (1) (13) (1) (15) (52) (240) (2,958) (848) (1,143) (144) (5,385) , ,

378 ,952 1,673 4,004 12, , , , (15) (188) (19) (279) (1,400) (1,886) (424) (19) (158) (260) (861) (12) (35) (12) (203) 1 15 (395) (1) (583) (4) (88) ,537 1,800 3,872 11, , (586) (307) (1,268) (8,506) (23) (10,690) (88) (51) (211) (1,157) (9) (1,516) ,319 1, (34) (6) (13) (16) (25) (54) (1) (73) (23) (2) 68 3 (27) (544) (332) (1,181) (7,909) (28) (9,994) ,993 1,468 2,691 3, , ,915 1,327 3,135 11,552 5,236 25, , , (307) (8) (82) (355) (5,113) (5,865) (73) (16) (3) (35) (127) (47) (147) 199 (5) (47) (5) (17) (62) (135) (266) (22) ,952 1,673 4,004 12, , (450) (229) (1,065) (7,743) (1,876) (11,363) (91) (46) (203) (1,178) (150) (1,668) ,956 2, (43) (22) 1 (24) (45) (106) (54) (32) 15 2 (175) (586) (307) (1,268) (8,506) (23) (10,690) ,366 1,366 2,736 4, , , , , Eversholt Rail Group 376

379 ,944 (933) 1,824 (831) (269) 262 (81) (139) (133) (15) (13) 2 (16) (154) (10) (1) 36 (23) ,669 (751) 1,944 (933) , , (15) (47) (17) (64) (22) 1 1 (20) (80) 8 2 (70) , , (216) (2) (218) (42) (34) (1) (1) (36) (7) (6) (7) , DTZ 44% 56% , ,

380 % HSBC Asset Finance (UK) Limited HSBC Bank A.S A 1 B , HSBC Life (UK) Limited ,400 1 HSBC Private Banking Holdings (Suisse) S.A ,000 HSBC Trinkaus & Burkhardt AG ,800 Marks and Spencer Retail Financial Services Holdings Limited , , CIP CRP NIP CRP , NPV 6 2 NPV 6 NPV HSBC Securities (USA) Inc A B HSBC Mexico, S.A., Institución de Banca Múltiple, Grupo Financiero HSBC , CIP 6 NPV 3 CRP NIP

381 % Barion Funding Limited Bryant Park Funding LLC HSBC Affinity Corporation I HSBC Funding Inc V HSBC Home Equity Loan Corporation I HSBC Home Equity Loan Corporation II HSBC Receivables Funding, Inc. I HSBC Receivables Funding, Inc. II Malachite Funding Limited Mazarin Funding Limited Metrix Funding Ltd Metrix Securities plc Regency Assets Limited Solitaire Funding Ltd % , : 655 1, , ,558 1,

382 , ,506 2,441 29,137 1,021 35, , ,335 2,521 30,658 1,389 38, ,828 15,144 2,166 20, ,382 15, ,192 22, (7) (7) ,824 18, ,801 1, ,010 10, , ,567 10,790 48,699 41,

383 ,506 38, , , ,987 33, , , , , , ,399 11, ,197 46, ,503 19, ,108 4,420 85,724 88, , ,443 12, ,955 4,259 21,151 16, , , ,830 62, , , (29,987) (33,726) (52,197) (46,091) 131, ,

384 ,259 6, ,307 1, ,346 39, ,515 12, ,525 19, ,056 11, ,083 3, ,515 95, ,279 8,448 FHLB ,000 1, ,393 53,301 55,672 62, ,180 4,399 3,180 4, , , ,366 2, (5,753) 2,613 2, , ,573 1, , ,886 1,004 8,366 2,

385 , , , ,009 10, ,925 15, ,967 27, , (112) (91) (51) ,635 (250) 1, ,926 (649) 26, ,488 21, ,210 (903) 10,307 59,624 (1,552) 58,072 61,259 (1,802) 59, (129) (230) (75) ,456 (432) 2, ,583 (673) 22, ,074 22, ,496 (760) 9,736 56,153 (1,433) 54,720 58,609 (1,865) 56,744 1 IFRS 4 383

386 (129) (2) ,175 (182) (1,144) 180 (964) (137) 19 (118) (112) ,624 (305) 1, (230) (75) (631) 81 (550) (99) (46) 14 (32) (469) 167 (302) (142) (91) (51) ,635 (250) 1, (135) (83) (12) (95) ,192 (172) 1, (1,275) 160 (1,115) (23) 18 (5) (129) ,717 (327) 1, ,032 (245) (82) (815) 114 (701) (111) ,624 (305) 1, (230) (75) ,456 (432) 2,

387 ,583 (673) 22, (1,793) 164 (1,629) ,729 (254) 5, (593) 114 (479) ,926 (649) 26, ,074 22, (2,628) (2,628) ,005 3, (963) (963) ,488 21, ,496 (760) 9, (1,129) 56 (1,073) ,462 (111) 2, (619) (88) (707) ,210 (903) 10, ,624 (1,552) 58, ,979 (771) 20, (1,355) 143 (1,212) ,108 (201) 4, (1,149) 156 (993) ,583 (673) 22, ,014 21, (2,023) (2,023) ,716 3, (633) (633) ,074 22, ,986 (831) 8, (507) 45 (462) , , (503) (73) (576) ,496 (760) 9, ,153 (1,433) 54,

388 , , , (58) (5) (367) (386) (71) (887) (14) (41) (28) (87) (86) (256) (1) (168) (53) (126) ,473 1, , , (28) (29) (202) (94) (211) (564) (8) (8) (35) (81) (132) (53) 130 (61) , PS 10/12 PS 10/ ,

389 ,606 33, ,543 28, ,063 5, ,611 23, ,503 19, ,108 4,420 52,217 57, ,456 22, ,761 34,324 52,217 57, ,456 22, ,163 1, ,693 1, ,166 6, ,084 1, ,462 1, , ,830 10,

390 ,074 2, ,009 1, ,259 1, ,177 2, ,344 10, ,567 1,533 2,885 2,930 52,217 57, (a) (b) %

391 (a) Jersey (i)(ii) (b) Jersey (i) (ii) (iii) (ii) 389

392 ,450 13, ,398 16,288 27,848 29, ,438 1, ,327 1, ,073 2, ,388 2, ,416 1, , ,048 2, ,634 2, ,205 1, ,486 1, ,369 1, ,456 22, HSBC Capital Funding (Dollar 2) LP ,223 1, HSBC Capital Funding (Dollar 1) LP HSBC Capital Funding (Euro 2) LP ,791 1, HSBC Capital Funding (Euro 3) LP , HSBC Capital Funding (Euro 1) LP HSBC Capital Funding (Sterling 1) LP ,392 6,723 27,848 29, (i)9.875(ii)

393 ,581 28,275 30,856 3,030 33,981 37, ,132 9, , ,098 8, , , , , , , , , , , , , , ,936 15,919 36, ,878 5,557 28,435 19,417 5,519 24, , ,049 1,617, , ,127 1,629, ,371 11, , ,462 5, , ,214,190 39,735 1,253,925 1,181,095 46,630 1,227,725. 9,260 76,464 85,724 10,141 77,992 88, ,129 56, ,013 86,096 59, , ,063 1,033 21, ,177 6,304 31,481 24,865 4,792 29, ,796 30, ,596 33,387 1,445, ,667 1,666,667 1,408, ,437 1,634, ,826 16,222 28,048 13,691 7,547 21, ,078 1,078 2,025 2, ,827 17,300 29,127 13,692 9,572 23, ,165 1,314 2,479 1,480 1,452 2,932. 2,765 18,386 21,151 16,288 16, ,613 2,613 2,668 2, ,460 1,460 1,782 1, ,450 12,450 13,313 13,313 5,390 34,763 40,153 3,262 33,721 36,

394 ,668 23, ,400 23, ,234 17, ,097 6, ,319 5, ,848 4, ,828 2, ,967 4, ,650 2, ,133 3, , ,829 1, ,565 1, ,457 1, ,455 1, ,411 1, ,235 1, ,651 4, , , % ,185 5, ,247 11, ,570 60, , , ,916 7, , , , % 12.2% 392

395 IFRS ,086 53, , , , ,649 3, , , , ,656 4, ,712 2,726 7,368 7, B F G H D 25% E C D ,712 2,726 1 B F G H E C D

396 ,934 8, ,686,155,902 8, ,354, ,575, ,868,085,646 8, ,408,206,768 8, ,001, ,947, ,686,155,902 8, ,450, ,450,

397 , ,992, ,422, ,176, ,752, ,242, ,428, ,128, ,899, ,742, ,938, ,283, ,073, HSBC Private Bank France 395

398 3940 HSBC Private Bank France HSBC Private Bank France HSBC Private Bank France HSBC Private Bank France HSBC Private Bank FranceHSBC Private Bank France 45 HSBC Private Bank France HSBC Private Bank France20104, , ,525HSBC Private Bank France (Private Banking France)989, , , , , HSBC Private Bank France , The HSBC (Household) Employee Benefit Trust , ,688, ,681, The HSBC (Household) Employee Benefit Trust 2,335, ,335,3151, , ,429, ,117, ,105,

399 , ,308, , ,108, ,108, ,030, ,339, ,481, ,265, ,187, ,840, ,541, ,135 2,801 2, (208) (188) (118) (93) , ,553 15,059 27, , (140) (513) (815) (458) ,878 18,887 31,

400 (4,548) 1, , , (5) ,058 60,337 15,388 (1,001) 1, ,618 5,213 (30,354) (30,853) (79,283) 6, (583) 154 (8,911) (7,559) (145) (6,273) (36) 3 (7,412) (13,267) (20,803) (5,489) 3, (800) 716 (2,258) ,238 (14,288) (5,216) ,401 68,691 41, (14,388) (1,495) (32,797) (45) (171).... 5,468 5,659 7,430 (475) (621) ,093 (17,011) 5,503 (152) (1,109) 44,012 42,272 14,645 (414) (1,754) ,902 57,383 60, ,208 6,072 6, , , , ,226 28,087 28, (8,745) (6,663) (5,734) 325, , , (23,125) (21,405) (29,030) (2,392) (2,363) ,734 63,696 74,062 1,559 1, ,023 6,874 7,

401 ,672 71,157 49,402 46, ,931 71,323 49,402 46, ,498 12, , ,432 1,810 2, , ,513 1,810 2, ,830 36,800 29,208 36, ,494 12,602 20,228 10, ,348 21, ,672 49,402 71,157 46, IAS

402 , (26) (20) (99) (92) (92) (118) (217) (230) ,

403 , , , ,496 2,614 6, , , , , , , ,766 (459) 3,307 3,002 (344) 2, ,618 (1,055) 7,563 8,940 (813) 8, ,969 (1,204) 4,765 6,629 (1,462) 5,167 18,353 (2,718) 15,635 18,571 (2,619) 15, , , e 401

404

405 SIC SolitaireABS Solitaire Mazarin Barion Malachite 2008SIV Solitaire Solitaire CP100% Solitaire Mazarin Mazarin Mazarin Mazarin 1.3% % 1, , Barion Malachite % % 3, ,

406 4344 Solitaire

407 IFRS Household International Jaffe v Household International Inc, et al No 2. C 5893 N.D.Ill Household International Household Household ,

408 Bernard L. Madoff Bernard L. Madoff Investment Securities LLC Thema International Fund plc 5,2506, Thema

409 Fairfield Sentry Limited Fairfield Sigma LimitedFairfield Fairfield Fairfield

410 HSBC Securities (USA) Inc.RMBS

411

412 IAS ,

413 ,384 13, ,229 13, ,117 2,569 2,248 1,702 3,582 3,015 2,783 2, , ,

414 ,400 HSBC Asia Holdings BV , ,220 3,568 3,219 2, ,821 28,048 23,212 21, ,093 1,078 2,606 2, ,008 90,621 92,899 92, , , , , ,129 2,479 4,580 2, ,181 1,067 1, ,609 2,437 3,907 2, ,627 3,955 4,507 4, ,546 9,938 14,671 10, ,527 49,402 46,988 46, ,753 1,810 3,240 2, ,

415 Banco Davivienda S.A.Davivienda

416 CREST

417 ,733 1,067, ,943 7,573, ,040 3,622, , ,597 23,768,949 1,001 5, , ,449,966 5,001 10, , ,925,448 10,001 20, , ,501,184 20,001 50, , ,900,430 50, , , ,236, , , ,085, , ,054 16,645,954, ,504 17,868,085, Barbican Hall Barbican Centre, London EC ,402,552, ,753,797 8,933, ,652,053,048 1,533,867, ,803,377 3 (a) ,486,056,759 42,942,731 4,216,052 (b) ,504,179,153 24,913,796 4,042,906 (c) ,483,733,987 45,080,957 4,016,464 (d) ,422,716, ,361,370 4,171,828 (e) ,409,921,019 28,560,255 94,165,150 (f) ,652,721, ,284,813 97,589,253 (g) ,510,224,707 19,041,066 3,951,542 (h) ,508,743,721 19,690,410 4,068,563 (i) ,471,725,040 57,260,985 4,166,213 (j) ,422,582, ,557,176 4,082,503 (k) ,485,476,787 43,437,834 4,288,262 (l) ,514,104,374 14,924,509 4,046,710 (m) ,528,102,732 1,000,850,178 4,176,157 (n) ,485,387,759 43,412,993 4,414,399 (o) ,509,368,189 18,917,076 4,756,190 (p) ,811,758, ,498,922 80,247,625 (q) ,502,895,120 25,794,017 4,326, ,471,110,207 34,535,501 27,595, ,361,978, ,736,911 6,526, ,410,136, ,104,282 9,000, ,232,592,954 1,139,440, ,713, ,339,832,648 49,875, ,372, ,757,094, ,200,534 6,472,

418 Computershare Investor Services PLC The Pavilions Bridgwater Road Bristol BS99 6ZZ United Kingdom 44 (0) [email protected] Investors Relations Team HSBC Bank Bermuda Limited 6 Front Street Hamilton HM 11 Bermuda [email protected] The Bank of New York Mellon PO Box Pittsburgh, PA USA [email protected] Euroclear NYSE Euronext HSBC France 103, avenue des Champs Elysées Paris Cedex 08 France [email protected] Communications 1 Employee Communications HSBC Holdings plc HSBC North America 8 Canada Square N Riverwoods Boulevard London E14 5HQ Mettawa, Illinois United Kingdom USA 416

419 Computershare Investor Services PLC 183 The Pavilions 17 Bridgwater Road Bristol BS99 6ZZ United Kingdom HSBA Euronext HSB 5 HSBC HBC Manager Investor Relations SVP Investor Relations 1 HSBC Holdings plc HSBC North America Holdings Inc. 8 Canada Square N Riverwoods Boulevard London E14 5HQ Mettawa, Illinois United Kingdom USA 44 (0) (0) [email protected] [email protected] [email protected] Office of Investor Education and Advocacy, 100 F Street N.E., Washington, DC [email protected] (202)

420 HSBC Latin America Holdings (UK) Ltd HSBC Finance (Netherlands) HSBC Overseas Holdings (UK) Ltd 99.99% HSBC Europe BV 99.99% HSBC México S.A., Institución de Banca Múltiple, Grupo Financiero HSBC HSBC Latin America B.V % HSBC Holdings BV 94.53% HSBC Investments (North America) Inc. HSBC Bank A.S. HSBC Asset Finance (UK) Ltd 70.03% HSBC Asia Holdings (UK) Ltd HSBC Life (UK) Limited Marks and Spencer Retail Financial Services Holdings Limited HSBC Middle East Holdings BV HSBC Asia Holdings BV HSBC Securities (USA) Inc % HSBC Germany Holdings GmbH 80.4% HSBC Trinkaus & Burkhardt AG HSBC Private Banking Holdings (Suisse) S.A. 418

421 419 10% 32.5% 42.5% % % 0.5% CREST 0.5%

422 CREST CREST C-569/07 Vidacos Nominees 1.5% 10% % % 420

423 (i) (ii) (iii) 1.5% 421

424

425 A ABS 1 ADR ADS ALCO B Bao Viet Barion BBA C CD CDS 1 CDO 1 CDPC CP 1 CRR 1 CVA D DPF E EBA EL F G 20 Ginnie Mae Bao Viet Holdings Barion Funding Limited HSBC Serviços e Participações Limitada (Dodd-Frank Wall Street Reform & Consumer Protection Act) (European Banking Authority)

426 H HFC HIBOR HSBC Afore HSBC Assurances I IAS IASB ICB IFRIC IFRS IRB 1 K KPMG L LGD 1 LIBOR LTV M Malachite Mazarin MBS 1 1 N O OTC 1 P PD 1 PPI PVIF HFC Bank Limited HSBC Afore S.A. de C.V. HSBC Assurances Erisa S.A. Erisa I.A.R.D. Erisa HSBC Bank plc Midland Bank plc HSBC Bank Argentina S.A. HSBC Bank Bermuda Limited The Bank of Bermuda Limited HSBC Bank Malaysia Berhad HSBC Bank Middle East Limited The British Bank of the Middle East HSBC Bank USA, N.A. HSBC Bank USA, Inc. HSBC Finance Corporation Household International, Inc. CCF S.A. HSBC México S.A.Grupo Financiero HSBC, S.A. de C.V. HSBC Private Bank (Suisse) S.A. KPMG Audit Plc Bernard L Madoff Investment Securities LLC Malachite Funding Limited Mazarin Funding Limited 424

427 R RPI S SIC SIV 1 Solitaire SPE 1 T TSR U V VAR 1 Visa Solitaire Funding Limited IFRS Visa Inc. 425

428 426 A ARM Alt-A ABS B C 3 2 CDO CP 3

429 427 SIC 50 3 CDPC CRR 23 D E EL 12

430 428 EAD F G GSE H I IMM 2 IRB

431 429 ISDA ISDA K L Solitaire 3 LTV LGD EAD M MTN MBS N

432 430 O OIS OTC P PD R RWA S

433 431 SPE ECAI SIV T U Ginnie Mae V VAR W

434 A , , , , , , B 20 32, , 64, 75, 80, 86, 92, , , 15 10, 149 C , , , , , , , , 14, 30, 57, 64, 69, 75, 80, 86, , D , , , , , , , , , , , 334, , 18

435 E 2, 15, 18, , , , 243, , , 111, 121, , 64, , , 108, 112, 149 F , , , 128, , , , 32 95, 185, 214, , , G , , , , , H , , 111, 121, , , , , I 38, , , , , , ,

436 26, PVIF , 168, IFRS J 370 K 13 L 92, , 111, 121, , 92, , , , 196, , , M , , , , 111, 121, , 80, N , , 111, 121, , 86, 88, O 29 26, 52, P , 202,

437 , , , 72, 78, 83 59, 60, 64, 66, 69, 71, 75, 77, 80, 82, 86, 89, 92, , 46, 48, 51, 54, 57, 64, 67, 69, 75, 80, 86, 92 18, , , , 309 PVIF 181, 311 R 14, , 14, 30, 57, 64, 69, 75, 80, 86, , , , , , , , 111, 121, , 75, , 46, , , , , , , , , , , 99, , 43, S , 194, , , , , , , 11, 46, 48, 51, , , 210 T 41, , , 200 U V 164 9, 13 W 112

438 Canada Square London E14 5HQ United Kingdom 44 (0) (0) Computershare Investor Services PLC The Pavilions Bridgwater Road Bristol BS99 6ZZ United Kingdom 44 (0) [email protected] Investor Relations Team HSBC Bank Bermuda Limited 6 Front Street Hamilton HM11 Bermuda [email protected] BNY Mellon Shareowner Services PO Box Pittsburgh PA USA [email protected] HSBC France 103 avenue des Champs Elysées Paris Cedex 08 France ost-agence-des-titres-hsbc-reims. [email protected] Goldman Sachs International Peterborough Court 133 Fleet Street London EC4A 2BB United Kingdom Credit Suisse Securities (Europe) Limited One Cabot Square London E14 4QJ United Kingdom HSBC Bank plc 8 Canada Square London E14 5HQ United Kingdom 436

439 2012 Black Sun Plc Revive 100 White Offset 100% FSC Forest Stewardship Council 12GPS0077 Matthew Mawson George Brooks George Brooks

440 緊密聯繫客戶 助握無限商機 滙豐控股有限公司 2011年報及賬目 滙豐控股有限公司 8 Canada Square London E14 5HQ United Kingdom 電話 滙豐控股有限公司 2011年報及賬目