No.40 第十卷第四期中華民國 103 年 12 月 The study on selection mechanism and practice of Fast Stream in UK Chunta Lee Abstract The Fast Stream has partic

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1 英國文官快速升遷甄選機制實務之研究 * e-tray * 臺灣競爭力論壇副研究員元智大學社會暨政策科學學系兼任助理教授 (Associate Research Fellow, Taiwan Competitiveness Forum; Adjunct Assistant Professor, Department of Social and Policy Sciences, Yuan Ze University) 27

2 No.40 第十卷第四期中華民國 103 年 12 月 The study on selection mechanism and practice of Fast Stream in UK Chunta Lee Abstract The Fast Stream has particular significance because of the recruitment model used by the Civil Service as a whole. The practice has been long established to take in staff at the bottom end of the system and develop them internally, with external or open recruitment to vacant posts generally being the exception rather than the norm. One of the objectives of the Fast Stream is to ensure that the Civil Service remains attractive to the most talented who have the potential to become future leaders in the Civil Service. On the other hand, to provide the Fast Streamers with the development opportunities and experiences that will enable them to reach their full potential. This article found that the Fast Stream application process consist of online selection tests (Verbal and Numerical Reasoning Test) and the e-tray Exercise are easy for applicants to access open practice examples. In addition to emphasis on verbal and numerical test items and e-tray Exercise of applicant s abilities of analyzing, reasoning, and logic, one-day assessment at Fast Stream Assessment Centre consists of a series of written and group exercises and interviews mainly assessed against the competencies and applicant s personality. Keywords: Fast Stream, UK Civil Service, Online Test, e-tray 28

3 1968 Civil Service Department 1992 The Civic Service [Transfer of Functions] Act Civic Service Management Code Jarvis, 2002: to create better government to make life better for people 21 Fast Stream Development Programme UK Cabinet Office, 1999 Civil Service Human Resources, 2014: online test e-tray 29

4 No.40 第十卷第四期中華民國 103 年 12 月 1 7 online self-assessment 7 online practice online selection test 1 Civil Service Fast Stream 2014a 30

5 online application form 14 Fast Stream Assessment Centre, FSAC 1 Final Selection Board : Summer Diversity Internship Programme, SDIP GOV.UK, 2014a GOV.UK, 2014b Andrews Ashworth 2013 Michael Dugher 31

6 No.40 第十卷第四期中華民國 103 年 12 月 , , % 17, ,542 Civil Service Human Resources, 2014: Civil Service Fast Stream, 2014b: , % 48.8% 11.5% 11.9% 45% Department for Work and Pensions Foreign and Commonwealth Office Department for 25,000 20,000 15,000 10,000 5, Civil Service Human Resources 2014: 12 32

7 Business, Innovation and Skills Home OfficeMinistry of Defence attrition rate % % 95% 91% 70% Civil Service Human Resources, 2014: 10 Guidance for candidates taking online selection tests GOV.UK., 2014b psychometricians frequently asked questions, FAQ GOV.UK. Civil Service Fast Stream: How to apply Open access tests 4 33

8 No.40 第十卷第四期中華民國 103 年 12 月 Civil Service Fast Stream, 2014c FALSE TRUE FALSE TRUE FALSE CANNOT SAY TRUE FALSE CANNOT SAY TRUE FALSE CANNOT SAY TRUE FALSE CANNOT SAY Civil Service Fast Stream 2014c 34

9 Civil Service Fast Stream, 2014d 第一年第二年第三年第四年第五年第六年洪水暴風雨乾旱極端氣溫 A. 20 B. 22 C. 24 D. 26 E. 23% 18% A. 115 B. 118 C. 120 D. 123 E. 125 A. 21 B. 22 C. 23 D. 24 E. 25 Civil Service Fast Stream 2014d 35

10 No.40 第十卷第四期中華民國 103 年 12 月 Graduate Fast Stream 2 Registration and Selecting Fast Stream Online Self- 註冊及選擇快速升遷組別線上申請帳號密碼及選擇快速升遷組別線上自評推理測驗 ( 僅適用於一般及北愛爾蘭快速升遷 ) 讓申請者於正式測驗開始前預先評估個人程度 : (1)40 題語文測驗 (20 分鐘 ) (2)18 題數學測驗 (22 分鐘 ) 線上甄選測驗練習測驗完畢後告知分數, 但不計入正式評分 : (1)32 題語文測驗 (16 分鐘 ) (2)15 題數學測驗 (20 分鐘 ) 情境判斷問卷 (2015 年新增 ) 每頁 4 題, 共 15 頁, 合計 60 題 (25 分鐘 ) 線上甄選測驗及線上提交申請資料正式測驗, 測驗及申請資料將納入計分 : (1) 語文推理測驗 40 題 (20 分鐘 ) (2) 數字推理測驗 20 題 (25 分鐘 ) (3) 快速升遷職能問卷 (35 分鐘 ) 線上公文籃中演練共進行 2.5 小時, 分為 3 個部分 : (1) 閱讀及理解背景資料 (2) 處理多封電子郵件, 選擇最恰當及最不恰當的回覆方式 (3) 透過前兩階段得到的資訊撰寫回信快速升遷評量中心入圍者將被邀請參加為期 1 日的評量活動 : (1) 團體討論或實作 (45 分鐘 ) (2) 政策建議練習 (105 分鐘 ) (3) 簡報發表 (30 分鐘 ) (4) 面試 (40 分鐘 ) 分析專業測驗 ( 僅適用於分析快為期 0.5 天, 進行分析相關專業領域的測驗速升遷 ) 決選委員會 ( 僅適用於外交事由決選委員會進行討論及遴選務國會事務科學工程數位科技政府通訊及歐洲快速升遷等類科 ) 2014 GOV.UK. 2014a 36

11 Assessed Reasoning Tests Practice for the Online Selection Tests On-line Selection Tests 35 Fast Stream Competency Questionnaire 2014 Briault(n.d.) (1) (2) (3) (4) Civil Service Fast Stream, 2014e integrity misrepresentation Practice for the Online Selection Tests FAQs Civil Service Fast Stream, 2014f Civil Service Prep CSP, 37

12 No.40 第十卷第四期中華民國 103 年 12 月 90% Civil Service Prep e-tray Analytical Fast Stream Civil Service Fast Stream, 2014g 38

13 Preparation Task Task Written Task (1) (2) (3) Civil Service Fast Stream, 2014g I. II. III. 3 3 Civil Service Fast Stream 2014g 39

14 No.40 第十卷第四期中華民國 103 年 12 月 free form 個資料夾資料夾選項顯示資料作答時間 2 20 reply 收件夾電子郵件選項回覆進度作答時間顯示選項 40 Civil Service Fast Stream 2014g

15 100 Parliament Street 100 (1) 45 (2) 105 (3) 30 (4) 40 competencies, Cabinet Office, ~2017 Civil Service Competency Framework Civil Service Human Resource, 2013 setting direction engaging people delivering results 10 (1) seeing the big picture (2) changing and improving (3) making effective decisions (4) leading and communicating (5) collaborating and partnering (6) building capacity for all (7) achieving commercial outcomes (8) delivering value for money (9) managing a quality service (10) delivering at pace Job Test Prep 2014 integrity achieved the desired result value for money

16 No.40 第十卷第四期中華民國 103 年 12 月 merit Civil Service Commission, ,018 introduction guide (1) (2) (3) (4) (5)

17 29,906 13,029 2,457 1, Civil Service Commission

18 No.40 第十卷第四期中華民國 103 年 12 月參考文獻 EDM htm (2010) 6, 1: (2): (2): Andrews, R., & Ashworth, R. (201)3. Determinants of representation: An empirical assessment of the UK civil service. Policy & Politics, 41(3): Briault, S. (n.d.). Applying to the Civil Service. Retrieved on 15 June, 2014, from shared/shared_careers/pdf/misc- Applying_to_the_Civil_Service_Fast_ Stream.pdf Cabinet Of ce. (2005). Fast Stream in-service: A guide for applicants. London: Cabinet Office. Civil Service Commission. (2014). Review of Fast Stream recruitment and selection. Retrieved on 30 November, from independent.gov.uk/news/review- fast-stream-recruitment-selection- 7-february-2014/ Civil Service Fast Stream. (2014a). Application timeline. Retrieved on 30 November, 2014, from candidate.faststream.gov.uk/fast- Stream2015/(uqme1x55tywyecnwjbjv0245)/cqtmaps/public/timeline.pdf Civil Service Fast Stream. (2014b). Civil Service Fast Stream: Annual Report Retrieved on 30 November, 2014, from attachment_data/file/359238/fast_ stream_annual_report-2013.pdf Civil Service Fast Stream. (2014c). Open access preview verbal test. Retrieved on 30 November, from cubiksonline.com/faststream/assessments/views/assessment.aspx Civil Service Fast Stream. (2014d). Open access preview numerical test. Retrieved on 30 November, from

19 Assessments/Views/Assessment.aspx Civil Service Fast Stream. (2014e). A stepby-step-guide to your application. Retrieved on 15 June, 2014, from application-process/applicationprocess/ Civil Service Fast Stream. (2014f). FAQs. Retrieved on 30 November, from uk/faststream2015/(uqme1x55tywyecnwjbjv0245)/generalmenu/faqs. aspx?id=#sart Civil Service Fast Stream. (2014g). Practice e-tray exercise. Retrieved on 30 November, 2014, from cubiksonline.com/cubiks/etray3/instructions/showinstructionsforetray Civil Service Prep. (n.d.). Situational Judgment Test. Retrieved on 11 December, 2014, from civilserviceprep.co.uk/public/frames_ sample_can.htm GOV.UK. (2014a). Civil Service Fast Stream: How to apply. Retrieved on 30 November, 2014, from GOV.UK. (2014b). Civil Service Fast Stream: Summer Diversity Internship Programme. Retrieved on 30 November, 2014, from uk/civil-service-fast-stream-summerdiversity-internship-programme GOV.UK. (2014c). Guidance for candidates taking online selection tests. Retrieved on 30 November, 2014, from uploads/system/uploads/attachment_data/file/349436/guidance_ for_candidates_taking_online_selection_tests.pdf Jarvis, R. (2002). The UK experience of public administration reform. London: Commonwealth Secretariat. Job Test Prep. (2014). Civil Service Assessment Centre exercises and interview preparation. Retrieved on 30 November, 2014, from jobtestprep.co.uk/civilservice#i\nterview-questions UK Cabinet Office. (1999). Modernising Government. London: TSO. 45

所 3 學分課程, 及兩門跨領域課程共 6 學分以上課程學生在修課前, 必須填寫課程修課認定表, 經班主任或指導教授簽名後始認定此課程學分 ) 10. 本規章未盡事宜, 悉依學位

所 3 學分課程, 及兩門跨領域課程共 6 學分以上課程學生在修課前, 必須填寫課程修課認定表, 經班主任或指導教授簽名後始認定此課程學分 ) 10. 本規章未盡事宜, 悉依學位 95 年訂定 96 年 11 月修正 97 年 10 月修正 100 年 2 月修正 101 年 4 月修正 102 年 1 月修正 103 年 4 月修正 103 學年度入學新生適用, 舊生可比照適用 1. 研究生須於入學後第二學期開學前選定指導教授, 經課程委員會認定後方得繼續

No.40 第 十 卷 第 四 期 中 華 民 國 103 年 12 月 The study on selection mechanism and practice of Fast Stream in UK Chunta Lee Abstract The Fast Stream has partic

No.40 第十卷第四期中華民國 103 年 12 月 The study on selection mechanism and practice of Fast Stream in UK Chunta Lee Abstract The Fast Stream has partic