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2013 2

4 5 6 7 10 11 13 17 19 19 35 50 58 60 61 64 70 85 95 99 101 104 106 281 284 285 287 288 3 2013

2013 4 / / A 571 / (BVI) BOC Hong Kong (BVI) Limited

2014 3 26 2013 1312 138 2013 20130.1962014 6 12 5 2013

The Banker 1000 9 Euromoney Global Finance / Trade Finance 21 2013 50 The Asset The Asian Banker Asiamoney FORTUNE 201350070 WPP BrandZ100 Interbrand 201350 IR Magazine TOP10 League of American Communications Professionals 2012 2013 6

276,518 232,570 366,176 328,298 407,509 110,594 141,473 168,531 187,060 211,685 85,747 110,111 145,746 130,848 163,741 2009 2010 2011 2012 2013 2009 2010 2011 2012 2013 2009 2010 2011 2012 2013 0.31 0.40 0.45 0.50 0.56 1.09 1.15 1.17 1.19 1.23 18.92 18.32 18.13 18.04 16.53 2009 2010 2011 2012 2013 2009 2010 2011 2012 2013 2009 2010 2011 2012 2013 2.04 2.07 2.12 2.15 2.24 34.31 33.49 32.45 31.73 30.61 31.68 29.86 30.53 29.83 30.41 2009 2010 2011 2012 2013 2009 2010 2011 2012 2013 2009 2010 2011 2012 2013 0.38 0.29 0.32 0.29 0.32 1.52 196.67 220.75 236.30 229.35 1.10 1.00 0.95 0.96 151.17 2009 2010 2011 2012 2013 2009 2010 2011 2012 2013 2009 2010 2011 2012 2013 7 2013

2013 2012 2011 2010 2009 283,585 256,964 228,064 193,962 158,881 1 123,924 109,212 100,234 82,556 73,689 2 407,509 366,176 328,298 276,518 232,570 (172,314) (159,729) (140,412) (122,052) (106,989) (23,510) (19,387) (19,355) (12,993) (14,987) 211,685 187,060 168,531 141,473 110,594 212,777 187,673 169,047 142,502 111,415 163,741 145,746 130,848 110,111 85,747 156,911 139,656 124,622 104,793 81,148 N.A. 48,851 43,268 40,756 35,537 13,874,299 12,680,615 11,829,789 10,459,703 8,751,794 7,607,791 6,864,696 6,342,814 5,660,621 4,910,358 (168,049) (154,656) (139,676) (122,856) (112,950) 3 2,256,470 2,210,524 2,000,759 2,055,324 1,816,679 12,912,822 11,819,073 11,072,652 9,782,441 8,205,392 10,097,786 9,173,995 8,817,961 7,733,537 6,716,823 923,916 824,677 723,914 644,858 515,617 279,365 279,147 279,147 279,147 253,839 0.56 0.50 0.45 0.40 0.31 4 0.196 0.175 0.155 0.146 0.14 5 3.31 2.95 2.59 2.31 2.03 % 6 1.23 1.19 1.17 1.15 1.09 % 7 18.04 18.13 18.32 18.92 16.53 % 8 2.24 2.15 2.12 2.07 2.04 % 9 30.41 29.83 30.53 29.86 31.68 % 10 30.61 31.73 32.45 33.49 34.31 % 11 72.52 71.99 68.77 71.72 72.04 12 925,037 N.A. N.A. N.A. N.A. 698 N.A. N.A. N.A. N.A. 262,768 N.A. N.A. N.A. N.A. % 9.69 N.A. N.A. N.A. N.A. % 9.70 N.A. N.A. N.A. N.A. % 12.46 N.A. N.A. N.A. N.A. % 13 0.96 0.95 1.00 1.13 1.55 % 14 0.96 0.95 1.00 1.10 1.52 % 15 229.35 236.30 220.75 196.67 151.17 % 16 0.32 0.29 0.32 0.29 0.38 % 17 2.62 2.62 2.56 2.45 2.58 1 6.0969 6.2855 6.3009 6.6227 6.8282 1 8.4189 8.3176 8.1625 8.8065 9.7971 1 0.7862 0.8108 0.8107 0.8509 0.8805 2013 8

1 2 3 4 5 6 2 7 9 2010 [2010]2 8 9 10 [2011]50 11 12 [2012]1 13 14 15 16 2 17 9 2013

BANK OF CHINA LIMITEDBank of China 1 (86) 10-6659 2638 (86) 10-6659 4568 ir@bankofchina.com 1 (86) 10-6659 2638 (86) 10-6659 4568 ir@bankofchina.com 1 1 100818 (86) 10-6659 6688 (86) 10-6601 6871 http://www.boc.cn ir@bankofchina.com (86) -95566 1 A http://www.sse.com.cn http://www.hkexnews.hk 1 1 16 1 22 1983 10 31 http://www.saic.gov.cn 100000000001349 B0003H111000001 110102100001342 10000134-2 2013 6 20 A 601988 H 3988 A 113001 2014 3 252014 2013 10

11 2013

2013 12 2013 1,637 12.35% 1,569 12.36% 0.56 0.061.23% 0.04 2013 0.196 2014 6 2013 2013 3 2014 1 1010 2 300 2014 2014 3 26

2013 25500 3 13 2013

2013 14 2013 25 500 3 2004 7 30 2014 3 26 2014 1 28 2014 1 28

2014 15 2013

2013 16 2013 2013 13.87 12.919,239 9.41% 9.25% 12.03% 1,63712.35% 1,569 12.36% (ROA)1.23% 0.04 (ROE)18.04% 0.96% 0.01 9.69% 9.70% 12.46% 2013 0.96 92.24% 2,835.8510.36% 13.47% 30.41% 0.58 0.32% 30.61%1.12 10.10 9,237.91 10.07% 21 1.65 4.38 6,308 5,968 26.46% 27.63% 66.63 20.55% 3.9860.2% 24.77% 1.43 G-SIFIs 0.7 6.24 77.53% 2014 10 2014 3 26

2013 17 2013

2013 2013 2014 3 26 2013 18

2013 19 20132012 0.1 2013 7.7% 2.6% 13.1% 19.6% 7.6% (M2)13.6%0.2 8.89 0.6917.29 1.53 6.8% 9.9% 8.860.89 3.09% 2009 2013-2 0 2 4 6 8 10 12 % 2010 2011 2012 2009 2013 2009 2013 % 3.5 3.0 2.5 2.0 1.5 1.0 0.5 0 2010 2011 2012 2009 2013

2013 20 2013 151.4 13.3% 5,921993 1.0%0.05 1.42 14.5%19.2% 0.71.27% 0.01 2014 2009 2013 % 0.00 0.25 0.50 0.75 1.00 1.25 1.50 1.75 2.00 2.25 36.0 32.0 28.0 24.0 20.0 16.0 12.0 8.0 4.0 0.0 2010 2011 2012 2009 2013 2009 2013 2010 2011 2012 2009 2013 120 125 130 110 115 100 105 90 85 95 80 7.75 8.00 8.25 7.50 7.25 7.00 6.75 6.50 6.25 6.00 5.75 5.50 5.25 5.00 8.50

20131,637.41 1,569.11 12.35% 12.36% (ROA)1.23%0.04 (ROE)18.04% 0.09 2013 2012 283,585 256,964 26,621 10.36% 123,924 109,212 14,712 13.47% 82,092 69,923 12,169 17.40% 407,509 366,176 41,333 11.29% (172,314) (159,729) (12,585) 7.88% (23,510) (19,387) (4,123) 21.27% 211,685 187,060 24,625 13.16% 212,777 187,673 25,104 13.38% (49,036) (41,927) (7,109) 16.96% 163,741 145,746 17,995 12.35% 156,911 139,656 17,255 12.36% 2013 2,835.85266.21 10.36% 2,355.49234.33 11.05%15.75 3.3117.37% 21 2013

1 2013 2012 7,372,111 5.15% 6,707,626 5.54% 664,485 (39)Bps 2,184,216 3.11% 2,108,955 3.08% 75,261 3Bps 1,911,799 1.42% 2,104,028 1.28% (192,229) 14Bps 1,169,560 3.80% 1,046,204 4.13% 123,356 (33)Bps 12,637,686 4.11% 11,966,813 4.23% 670,873 (12)Bps 9,627,269 1.87% 9,095,330 2.05% 531,939 (18)Bps 2,026,499 2.29% 2,034,919 2.73% (8,420) (44)Bps 217,858 3.92% 184,943 3.98% 32,915 (6)Bps 11,871,626 1.98% 11,315,192 2.21% 556,434 (23)Bps 2.24% 2.15% 9Bps 5,357,204 6.17% 4,928,955 6.50% 428,249 (33)Bps 1,544,170 3.51% 1,514,358 3.43% 29,812 8Bps 1,658,015 1.58% 1,624,723 1.57% 33,292 1Bps 881,991 4.28% 790,366 4.64% 91,625 (36)Bps 9,441,380 4.75% 8,858,402 4.90% 582,978 (15)Bps 7,383,988 2.16% 7,097,825 2.34% 286,163 (18)Bps 1,164,909 3.94% 1,101,976 4.51% 62,933 (57)Bps 170,914 4.43% 150,537 4.31% 20,377 12Bps 8,719,811 2.45% 8,350,338 2.66% 369,473 (21)Bps 2.49% 2.39% 10Bps 87,474 2.11% 82,030 3.42% 5,444 (131)Bps 27,730 1.42% 22,348 1.72% 5,382 (30)Bps 48,913 1.03% 67,319 0.76% (18,406) 27Bps 164,117 1.67% 171,697 2.16% (7,580) (49)Bps 79,562 0.80% 75,040 1.15% 4,522 (35)Bps 71,355 0.74% 72,102 1.28% (747) (54)Bps 100 8.00% 105 8.57% (5) (57)Bps 151,017 0.78% 147,247 1.22% 3,770 (44)Bps 0.96% 1.11% (15)Bps 1 2 3 1 2013 22

2013 2012 379,570 371,394 8,176 36,812 (28,636) 67,918 64,973 2,945 2,318 627 27,094 26,996 98 (2,461) 2,559 44,413 43,165 1,248 5,095 (3,847) 518,995 506,528 12,467 41,764 (29,297) 180,479 186,667 (6,188) 10,905 (17,093) 46,396 55,538 (9,142) (230) (8,912) 8,535 7,359 1,176 1,310 (134) 235,410 249,564 (14,154) 11,985 (26,139) 283,585 256,964 26,621 29,779 (3,158) 330,732 320,237 10,495 27,836 (17,341) 54,271 51,988 2,283 1,023 1,260 26,145 25,540 605 523 82 37,735 36,664 1,071 4,251 (3,180) 448,883 434,429 14,454 33,633 (19,179) 159,804 166,177 (6,373) 6,696 (13,069) 45,951 49,652 (3,701) 2,838 (6,539) 7,579 6,484 1,095 878 217 213,334 222,313 (8,979) 10,412 (19,391) 235,549 212,116 23,433 23,221 212 1,846 2,808 (962) 186 (1,148) 395 384 11 93 (82) 506 512 (6) (140) 134 2,747 3,704 (957) 139 (1,096) 637 866 (229) 52 (281) 527 923 (396) (10) (386) 8 9 (1) (1) 1,172 1,798 (626) 42 (668) 1,575 1,906 (331) 97 (428) 23 2013

20132.24%9 2.49% 100.96% 151.28% 15 % 4 3 2013 2 2.04 2.07 2.12 2.15 2.24 1 0 2009 2010 2011 2012 2013 2013 10.07% 0.58 11.78% 23 2013 18.19% 32.00% 51.09% 1.69 30.80% 2013 15 % 4 3 2 1 0 2.49 2.21 2.27 2.33 2.39 1.69 1.44 1.21 1.11 0.96 2009 2010 2011 2012 2013 2013 24

2013 2012 3,440,054 6.46% 3,271,931 6.77% 168,123 (31)Bps 1,779,163 5.66% 1,516,848 5.89% 262,315 (23)Bps 137,987 5.74% 140,176 6.65% (2,189) (91)Bps 5,357,204 6.17% 4,928,955 6.50% 428,249 (33)Bps 3,583,341 6.30% 3,347,769 6.39% 235,572 (9)Bps 1 1,773,863 5.92% 1,581,186 6.72% 192,677 (80)Bps 2,038,522 0.70% 1,918,084 0.83% 120,438 (13)Bps 1,867,923 3.37% 1,624,196 3.31% 243,727 6Bps 1,209,561 0.50% 1,036,587 0.52% 172,974 (2)Bps 2,157,204 3.34% 1,954,651 3.42% 202,553 (8)Bps 110,778 4.18% 564,307 4.28% (453,529) (10)Bps 7,383,988 2.16% 7,097,825 2.34% 286,163 (18)Bps 87,474 2.11% 82,030 3.42% 5,444 (131)Bps 25,173 0.08% 24,439 0.24% 734 (16)Bps 21,082 2.10% 17,119 3.00% 3,963 (90)Bps 13,981 0.04% 11,705 0.06% 2,276 (2)Bps 15,488 0.59% 14,741 0.79% 747 (20)Bps 3,838 2.01% 7,036 2.43% (3,198) (42)Bps 79,562 0.80% 75,040 1.15% 4,522 (35)Bps 2013 1,239.24147.12 13.47% 30.41%0.58 820.92121.69 17.40% 25 2013

15.78% 23.82% 68.26% 21.21% 2013 2012 17,546 14,171 3,375 23.82% 17,312 14,952 2,360 15.78% 15,196 14,051 1,145 8.15% 13,294 11,099 2,195 19.78% 9,574 5,690 3,884 68.26% 7,147 6,808 339 4.98% 2,874 2,371 503 21.21% 5,642 6,056 (414) (6.84%) 88,585 75,198 13,387 17.80% (6,493) (5,275) (1,218) 23.09% 82,092 69,923 12,169 17.40% 12,497 10,013 2,484 24.81% 14,216 12,014 2,202 18.33% 13,256 12,165 1,091 8.97% 9,011 7,899 1,112 14.08% 9,462 5,604 3,858 68.84% 6,361 6,011 350 5.82% 2,577 2,080 497 23.89% 4,170 4,501 (331) (7.35%) 71,550 60,287 11,263 18.68% (2,330) (1,715) (615) 35.86% 69,220 58,572 10,648 18.18% 418.3225.43 6.47% 33.19 36.37% 3 4 2013 26

20131,723.14 125.85 7.88%5.88 30.61%1.125 6 2013 2012 72,762 66,701 6,061 9.09% 38,387 37,153 1,234 3.32% 13,598 12,289 1,309 10.65% 23,965 22,925 1,040 4.54% 10,061 8,721 1,340 15.37% 13,541 11,940 1,601 13.41% 172,314 159,729 12,585 7.88% 2013 490.36 71.09 16.96% 23.05% 9 2013229.38 0.32%0.03 168.7120.33 60.6718.19 8 3 2013 138,742.99 11,936.84 9.41% 129,128.22 10,937.49 9.25% 20135.72 8 27 2013

2013 2012 7,439,742 53.62% 6,710,040 52.92% 2,256,470 16.26% 2,210,524 17.43% 2,132,001 15.37% 1,934,297 15.25% 1,280,294 9.23% 1,150,398 9.07% 765,792 5.52% 675,356 5.33% 13,874,299 100.00% 12,680,615 100.00% 10,097,786 78.20% 9,173,995 77.62% 2,091,828 16.20% 1,996,218 16.89% 254,274 1.97% 233,178 1.97% 468,934 3.63% 415,682 3.52% 12,912,822 100.00% 11,819,073 100.00% 1 2 76,077.91 7,430.95 10.82% 57,414.54 4,945.10 9.42% 3,061.12 487.3318.93% 22,564.70 459.46 2.08% 16,844.79 981.43 6.19% 938.17 54.895.53% 1,680.49 133.93 229.35% 6.95 81.06 24.12 2013 28

431.15 409.03 94.87% Alt-A Non-Agency7.874.41 (Freddie Mac)(Fannie Mae) 0.33 2013 2012 75,200 3.33% 71,590 3.24% 701,196 31.07% 686,400 31.05% 1,210,531 53.65% 1,183,080 53.52% 269,543 11.95% 269,454 12.19% 2,256,470 100.00% 2,210,524 100.00% 2013 2012 775,366 34.36% 786,167 35.55% 29,056 1.29% 20,810 0.94% 338,214 14.99% 350,077 15.84% 140,582 6.23% 101,144 4.58% 325,567 14.43% 244,223 11.05% 160,000 7.09% 160,000 7.24% 1,768,785 78.39% 1,662,421 75.20% 169,155 7.50% 253,232 11.45% 55,442 2.46% 56,721 2.57% 167,080 7.40% 162,388 7.35% 48,222 2.14% 37,264 1.69% 439,899 19.50% 509,605 23.06% 43,465 1.92% 33,932 1.53% 4,321 0.19% 4,566 0.21% 2,256,470 100.00% 2,210,524 100.00% 29 2013

74.65% 1,684,479 71.77% 1,586,336 16.72% 377,310 16.13% 356,597 5.75% 129,796 6.06% 133,992 2.88% 64,885 6.04% 133,599 2013 2012 2011 7,840 3.58% 2014-11-17 2005 6,800 3.42% 2015-08-02 2010 6,070 +0.52% 2017-01-26 2006 5,000 +0.60% 2016-12-12 2011 4,910 3.55% 2016-12-06 2010 4,770 +0.59% 2020-02-25 2009 4,660 +0.54% 2016-09-01 2011 4,400 3.83% 2018-11-24 2005 3,600 4.67% 2020-03-29 2012 3,510 3.87% 2017-05-16 100,977.86 9,237.91 10.07% 80,911.02 8,230.98 11.32% 3,291.32 258.968.54% 2013 30

2013 2012 2,635,353 26.10% 2,506,854 27.32% 2,655,911 26.30% 2,216,104 24.16% 129,614 1.28% 90,567 0.99% 5,420,878 53.68% 4,813,525 52.47% 1,835,753 18.18% 1,634,545 17.82% 2,517,922 24.93% 2,373,145 25.87% 26,884 0.27% 73,450 0.80% 4,380,559 43.38% 4,081,140 44.49% 238,264 2.36% 226,867 2.47% 58,085 0.58% 52,463 0.57% 10,097,786 100.00% 9,173,995 100.00% 2,298,447 27.97% 2,197,757 29.25% 2,045,509 24.90% 1,759,557 23.41% 119,554 1.46% 86,636 1.15% 4,463,510 54.33% 4,043,950 53.81% 1,427,875 17.38% 1,235,417 16.44% 2,245,404 27.34% 2,115,039 28.14% 23,874 0.29% 71,297 0.95% 3,697,153 45.01% 3,421,753 45.53% 54,181 0.66% 49,462 0.66% 8,214,844 100.00% 7,515,165 100.00% 31 2013

2013 32 848,525 8,091,102 80.13% 456,174 701,985 8.40% 2013 739,364 7,268,004 446,033 720,594 8.06% 79.23% 4.86% 7.85% 2012 4.52% 6.95% 11,505.66 782.83 2,228.40 410.84 3,200.45 3,611.29 721.49 1,103.97 496.21 245.29 9,614.77 999.35 11.60% (1)20131,637.41 1,569.11 (2) 2012 488.51 / 15 40

2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 245,298 224,622 27,407 23,024 10,880 9,318 283,585 256,964 91,318 79,124 30,531 27,909 2,859 2,884 (784) (705) 123,924 109,212 69,220 58,572 10,563 9,259 3,035 2,743 (726) (651) 82,092 69,923 (144,523) (133,560) (24,693) (23,390) (3,886) (3,484) 788 705 (172,314) (159,729) (20,562) (17,396) (1,895) (1,460) (1,053) (531) (23,510) (19,387) 171,531 152,790 32,442 26,696 8,800 8,187 4 212,777 187,673 11,082,460 10,196,577 2,404,270 2,048,370 1,441,923 1,087,203 (1,054,354) (651,535) 13,874,299 12,680,615 10,328,324 9,531,288 2,230,851 1,882,619 1,407,841 1,056,540 (1,054,194) (651,374) 12,912,822 11,819,073 2 110,824.60 8,858.83 8.69% 74.24% 2013 1,715.31 187.41 12.27%80.62% 24,042.70 3,559.00 17.37% 16.10% 2013 324.42 21.52%15.25% 14,419.23 3,547.20 32.63% 9.66% 2013 88.00 7.49%4.13% 2 33 2013

64,773 62,852 (1,921) 780 1,278 498 4,566 4,321 (245) (1,049) 1,471 6,749 5,278 654,719 665,758 11,039 7,640 8,821 1,181 (265) 24,041 26,617 2,576 40,188 40,823 635 (32,457) (36,212) (3,755) 2,395 (164,017) (156,498) 7,519 (21) (14,061) (7,681) 6,380 16 2006 6 2013 34

2013 2012 196,615 48.25% 186,721 50.99% 118,845 29.16% 107,350 29.32% 67,615 16.59% 50,570 13.81% 16,992 4.17% 13,793 3.77% 7,442 1.83% 7,742 2.11% 407,509 100.00% 366,176 100.00% 2013 2012 2011 4,179,257 3,755,626 3,842,173 284,253 288,324 194,682 957,368 769,575 657,460 5,420,878 4,813,525 4,694,315 3,508,797 3,234,301 3,165,161 188,356 187,452 184,810 683,406 659,387 585,111 4,380,559 4,081,140 3,935,082 3,688,976 3,452,004 3,244,573 503,179 488,518 573,882 1,247,184 1,039,877 906,850 5,439,339 4,980,399 4,725,305 1,864,654 1,617,123 1,390,343 1,371 1,037 896 302,427 266,137 226,270 2,168,452 1,884,297 1,617,509 35 2013

20133,328.42316.19 10.50% 2013 2012 177,787 53.41% 167,788 55.70% 107,111 32.18% 96,981 32.20% 47,079 14.15% 36,172 12.01% 865 0.26% 282 0.09% 332,842 100.00% 301,223 100.00% 2013 1,777.8799.99 5.96% 41,792.57 4,236.31 11.28% 466.23 7.521.64% 447.70 117.94 49 64.8398 362.41 597447.72 36,889.76 2,369.72 6.86% 825.30 48.096.19% 2013 36

2013 37 3.42 23.02% 468.42 3,473.46 2011 2012 2013 0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 2.78 2.43 3.42 2011 2012 2013 0 300 600 900 1,200 1,500 1,321 1,071 1,476 453.22 106.0870 8,835.37 1,882.75 1.02 2013 (FCI)

2013 38 33 3218 SWIFT 2013 179 1,600 901,000 (QFII) B 34 2013 3 9,186.04 960.84183.09 11.68% 5.5 26% 3,100 32% 3 [2011]300

2013 39 2,278 208.67% 4,600 56.25% 201394.83 103.15% 4 282.7950.42% 243.15 729.47 7,600 63.8 193.4835.57% 36.10% 2013 9 71 A 40 2013 6 2630 2.1 2013 8 30 840 2013 2014 1 21 4

2013 40 2013 1,071.11 101.30 10.45% 35,087.97 2,744.96 8.49% 308.9410.71 3.59% 18,646.54 2,475.31 15.31% 12% 6 5,700 NFC IC DIY 30/ 190 VISA 15

2013 2012 30,258.88 24,350.21 24.27% 4,189.94 3,622.03 15.68% 4,216.75 2,070.30 103.68% 2013 2012 18,625.30 13,195.67 41.15% 10,202.15 7,109.34 43.50% 31,896.40 24,331.19 31.09% 255.35 263.37 (3.04%) (NCDs) NDF 22.25% 15.533.97% 10.14% 41 2013

2013 42 RQFII 5 212013 5016 32 12 2013 59.54 161% 48.53 145%0.59% 18.4 2 97% 2013 6 2013 5,925.655,694.53 27.11% 28.06% 3,068.102,512.32 16.50% 22.09% 57.08 16.99% 16.60% 41.57% 42.23% 22.76% 2012 2013 0 1,000 2,000 3,000 4,000 5,000 6,000 7,000 2,634 2,058 4,662 3,068 2,512 5,926 2012 2013 0 5 10 15 20 25 30 18.04 18.84 22.90 25.85 20.13 18.52

2013 376207 9 201311% 98% 2013 3.98 60.2%1.77 2.228.6 2013 2013 BOC Cross-border RMB Index CRI CRI 2013 43 2013

2013 2013 (CNH HIBOR) CNH HIBOR 2013 44

2013 45 833.48 106.73 19.62 17 50 338 36% 14.22% 2013 2013 IPO 180.98 74.65 3.54 A 21 42% 1,253 312% 10 QFII 7 23 30%22 18%17 21 2013

10.378.72 2.80 1,217 22% TOP 3 1 72.03 38.52 17.84 0.84 9.61 7.84 179.81 10.72 World Finance 2013 89.8927.85 50.99 3.82 2013 46

2013 47 19 EH 636.73 502.36 20.70 6 102 19.3 2.77 2006 12 32.5 2 10 201348 226206 20 3256 4 15 10,682 2,000 ATMIC ATM IC ATM4.06 2.33 1.28 3.8% 11.5% 8.47%

110.40 20.83% 77.53% 2013 2012 220.09 180.17 22.16% 10,107.40 9,142.36 10.56% 5,212.62 4,182.50 24.63% 8,883.53 7,636.75 16.33% / B2B B2B B2B ipad Android Pad WAP B2C 2013 48

2013 49 475 98% 20132013 2013 2013 12 2013 O2OE

2013 50 2013 732.71 78.230.96% 0.01 1,680.49 133.93 229.35% 6.95 703.65 76.09 1.16% 0.03 1,892.93 182.42 2.49% 0.53

2013 2012 7,345,227 96.55% 6,591,713 96.03% 189,293 2.49% 207,535 3.02% 33,245 0.43% 28,643 0.42% 26,465 0.35% 24,276 0.35% 13,561 0.18% 12,529 0.18% 7,607,791 100.00% 6,864,696 100.00% 73,271 0.96% 65,448 0.95% 5,809,080 95.89% 5,300,574 95.36% 178,735 2.95% 195,352 3.51% 31,479 0.52% 27,210 0.49% 25,496 0.42% 23,254 0.42% 13,390 0.22% 12,292 0.22% 6,058,180 100.00% 5,558,682 100.00% 70,365 1.16% 62,756 1.13% % 2013 2012 2011 1.68 2.61 2.56 10.52 15.31 12.94 31.09 44.55 55.42 8.86 8.48 5.68 39 731.19 76.640.96% 0.01 704.33 75.89 1.16% 0.03 26.86 0.750.17% 0.03 51 2013

2013 2012 2011 65,455 63,306 63,876 31,658 28,246 20,804 (23,994) (26,097) (21,374) 73,119 65,455 63,306 62,844 61,159 62,211 30,325 26,387 19,726 (22,736) (24,702) (20,778) 70,433 62,844 61,159 2013 2012 2011 5,741,454 61,452 5,246,944 52,301 4,775,494 50,541 1,866,337 11,667 1,617,752 13,154 1,567,320 12,765 7,607,791 73,119 6,864,696 65,455 6,342,814 63,306 5,553,630 61,184 5,069,127 52,226 4,634,915 50,056 504,550 9,249 489,555 10,618 574,779 11,103 6,058,180 70,433 5,558,682 62,844 5,209,694 61,159 4 3 2013229.3838.52 0.32%0.03 206.3328.21 0.36% 0.03 % 2013 2012 2011 10 2.1 2.6 3.1 50 14.2 16.9 18.9 1 2 2013 52

16 3 2013 A 24,516 0.32% B 18,006 0.24% C 17,263 0.23% D 16,741 0.22% E 16,675 0.22% F 16,449 0.22% G 16,274 0.21% H 15,412 0.20% I 12,581 0.17% J 12,558 0.17% 4 IT 53 2013

25 5 2013 2012 25 (878) (194) 30 36 (1,193) (78) (226) (62) 25 878 194 (30) (36) 1,193 78 226 62 % 2013 2012 2011 25 48.0 49.8 47.0 25 62.2 65.2 56.2 1.7 3.2 2.9 23.8 27.7 24.3 8 0.2 1.6 0.82 8 2.3 2.6 2.25 1 2 + + 3 ++ 4 5 5 2013 25 2013 54

5 2013 2012 1,889,820 1,720,199 (4,563,640) (4,302,972) 1 (552,967) (701,447) 1 3 (140,238) (224,823) 3 1 56,154 377,114 15 1,334,624 1,309,075 5 2,937,724 2,684,396 961,477 861,542 2013 55 2013

2013 56 (RACA) (KRI) (LDC) 2013153 3.59 (RAROC) 3 G-SIFIs G-SIFIs G-SIFIs

2013 600 2014 3 26 7 2013 912,948 802,861 913,646 802,861 1,173,347 1,040,740 9.69% 9.55% 9.70% 9.55% 12.46% 12.38% 2013 10.73% 10.92% 13.47% 13.43% 2013 2012 925,735 794,873 12,089 30,612 913,646 764,261 13,777,980 12,695,457 2,721,875 2,180,233 16,487,766 14,845,078 5.54% 5.15% 2013 2012 57 2013

201311,483 10,863 6203730910,335 4,076,185 25.82% 1,769 15.41% 56,068 18.34% 652,545 4.14% 948 8.26% 26,472 8.66% 3,509,046 22.24% 3,628 31.59% 93,595 30.62% 2,487,307 15.76% 2,807 24.44% 69,386 22.70% 1,209,163 7.66% 1,711 14.90% 37,483 12.26% 2,404,270 15.24% 507 4.42% 18,709 6.12% 1,441,923 9.14% 113 0.98% 3,962 1.30% (1,906,140) 13,874,299 100.00% 11,483 100.00% 305,675 100.00% 2013 305,675283,004 277,958 54,05822,671 6,365 2013 58

2013 59 2013 2013 2015 68,775 2,209,789 30 30.89% 31 40 25.46% 51 7.14% 41 50 36.51% 7.40% 59.63% 7.40% 25.57% 8.54% 41.26% 10.43% 12.78% 0.41% 2.32% 14.35% 9.91%

2014 2014 11% 2013 60

1 2 3 61 2013

1. 50 2. 3. 2013 4. 5. 6. 4 5 6 2013 4 207.0 500 11 2013 12 2013 62

589 48 190 150 50 2013 2013 63 2013

A 2013 1 1 2013 279,147,343,265 100.00% 217,209,172 217,209,172 279,364,552,437 100.00% 1 195,525,066,870 70.04% 217,209,172 217,209,172 195,742,276,042 70.07% 2 3 83,622,276,395 29.96% 83,622,276,395 29.93% 4 279,147,343,265 100.00% 217,209,172 217,209,172 279,364,552,437 100.00% 1 2013 279,364,552,437195,742,276,042 A 83,622,276,395 H 2 2013 12 31AH 3 A217,209,172 4 29 2013 64

2013 12 31984,157 762,513 A221,644 H 982,922 761,959 A220,963 H 2013 12 31 1 126,840,522 189,179,033,607 67.72% A 2 (40,981,660) 81,603,577,635 29.21% H 3 The Bank of Tokyo Mitsubishi UFJ Ltd. 520,357,200 0.19% H 4 206,260,188 237,527,536 0.09% A 5 116,999,333 116,999,333 0.04% A 6 99,999,900 0.04% A 6 99,999,900 0.04% A 8 90,909,000 0.03% A 9 83,451,001 83,451,001 0.03% A 10 A50ETF 24,366,017 76,101,689 0.03% A 126,840,522 H H H 2013 12 31 65 2013

[2010]148[2010]7232010 6 2 400A [2010]17 400A2010 6 18 17,306 2013 12 31 1 2,198,342,000 5.58% 2 1,100,000,000 2.79% 3 1,048,704,000 2.66% 4 977,198,000 2.48% 5 906,417,000 2.30% 6 854,629,000 2.17% 7 786,803,000 2.00% 8 754,029,000 1.91% 9 746,386,000 1.90% 10 743,960,000 1.89% 2013 66

A 39,999,328,000 612,561,000 39,386,767,000 612,561,000 217,209,172 217,389,706 0.080057% 39,386,767,000 98.4669% 2010 6 4 3.88 2010 5 31 2009 2010 11 16 3.78 2010 11 11 A 2010 12 16 3.74 2010 12 13 H 2011 6 10 3.59 2011 6 3 2010 2012 6 13 3.44 2012 6 6 2011 2013 3 29 2.99 2013 3 27 2013 6 18 2.82 2013 6 6 2012 2.82 2012 1 1 SD[2013]204 AAA 2010 67 2013

H 2013 12 31336 A H 1 188,553,352,005 A 96.33% 67.49% 7,518,157,041 H 8.99% 2.69% BlackRock, Inc. 2 6,001,868,351 H 7.18% 2.15% 108,000(S) 4 H 0.0001% 0.00004% JPMorgan Chase & Co. 3 738,529,824 H 0.88% 0.26% 345,564,711(S) 4 H 0.41% 0.12% 578,006,415 H 0.69% 0.21% 3,729,539,663(P) 4 H 4.46% 1.34% 5,046,075,902 H 6.03% 1.81% 345,564,711(S) 4 H 0.41% 0.12% 3,729,539,663(P) 4 H 4.46% 1.34% 1 2011 A 2 BlackRock, Inc.BlackRock Holdco 2 Inc. BlackRock Holdco 2 Inc.BlackRock Financial Management, Inc. BlackRock, Inc. BlackRock Holdco 2 Inc. BlackRock Financial Management, Inc.BlackRock, Inc.BlackRock Financial Management, Inc. 6,001,868,351 H 108,000 HBlackRock, Inc. 6,001,868,351 H 53,041,000 3 JPMorgan Chase & Co.JPMorgan Chase Bank, N.A. JPMorgan Chase & Co.JPMorgan Chase Bank, N.A.JPMorgan Chase & Co. JPMorgan Chase Bank, N.A.5,046,075,902 H 345,564,711 H 5,046,075,902 H 3,729,539,663 H284,934,951 H345,564,711 H 345,274,711 H 4 S P 2013 336 2013 68

2003 12 16 8,282.09 8,282.0971093296-1 2012 6 236,360,489.06 14,976,924.28 221,383,564.78 201239,839,581.34 2012 3,939,111.84 2013 1 47.63% 2 35.33% 3 40.28% 4 67.72% 5 57.26% 6 41.66% 7 73.63% 8 84.91% 9 31.34% 10 100.00% 11 78.57% 12 55.38% 13 43.35% 14 40.00% 15 100.00% 16 100.00% 17 70.00% 18 14.54% 1 A H 2 2014 1 H 41.24% 2007 10 9 (www.china-inv.cn) 2013 10% 6 2013 69 2013

1960 2013 5 2016 1960 2014 2 1955 2004 8 2016 1964 2012 2 2015 1955 2010 10 2016 1955 2010 10 2016 1957 2011 7 2014 1972 2011 7 2014 1962 2013 7 2016 1946 2010 10 2016 1950 2011 3 2014 Nout WELLINK 1943 2012 10 2015 1963 2013 7 2016 1951 2013 9 2016 1956 2010 3 2016 1957 2004 8 2016 1958 2004 8 2016 1959 2010 8 2016 1956 2012 8 2015 1971 2012 8 2015 1949 2011 5 2014 1951 2011 5 2014 1956 2004 8 1960 2010 8 1956 2010 8 1960 2007 3 1953 2011 12 1968 2012 9 1 2014 3 252014 2 2013 70

1958 2004 8 2013 3 1952 2004 8 2014 1 1963 2010 10 2013 11 1946 2004 8 2013 9 1962 2007 8 2013 9 1949 2007 11 2013 9 2013 55.70 22.01 77.71 69.96 29.73 99.69 71.50 31.34 102.84 70.81 29.19 100.00 75.00 75.00 78.00 75.00 45.50 45.00 45.00 37.31 37.31 Nout WELLINK 39.57 39.57 19.21 19.21 12.17 12.17 72.45 32.02 104.47 61.93 28.49 90.42 59.58 27.51 87.09 5.00 5.00 5.00 5.00 5.00 5.00 17.95 17.95 25.93 25.93 69.68 30.58 100.26 69.83 29.86 99.69 69.83 30.19 100.02 522.88 51.16 574.04 70.67 35.26 105.93 72.56 28.53 101.09 71 2013

20.32 7.95 28.27 74.52 32.66 107.18 68.80 38.26 38.26 27.83 27.83 2013 1 20072009 2 2013 2013 3 2013 4 5 120.86 20132,157 2013 1 12013 12 31 2013 2013 72

1 2 3 4 5 6 7 8 9 73 2013

1 2013 5 2013 42010 122013 4 1999 42010 12 1983 71999 4 2013 6 1983 2 2014 219902008 6 2014 22000 62008 5 2011 12 1982 1999 3 2004 82000 11 1980 112000 11 2002 6 2012 3 1978 4 2012 219892006 8 2003 112006 8 1999 42004 1 1987 2005 2014 3 252014 2013 74

5 2010 1019822010 1982 2 8 2011 7 20012011 19912001 199519982001 6 2010 1019822010 1982 1 2007 7 7 9 2013 7 2007 62013 6 2012 12 2004 82007 3 1997 12004 8 1984 1987 2011 72004 112010 6 2005 42010 6 2001 82004 11 1999 9 2001 9 2004 12008 12 1986 1988 1990 75 2013

10 11 12 13 14 2013 76

10 2010 102003 42010 1 AustralianSuper Pty. Ltd. 19972003 199219972003 2010 1 20032010 1 20072008 200920012007 1970 19791982 1987 2010 200320052010 11 2011 335 2002 2007 20012002 19992001 20072008 19741999 2013 20112011 2008VaporStream 2013 Russell Reynolds Associates 2010 2013 2008 201020012010 1972 1974 77 2013

12 Nout WELLINK 2012 10 30 142011 7 1 1999 1997 2002 2006 2006 2011 19972011 1982 19771982 19611968 1975 2008 19881998 Mauritshuis Westeinde 1980 2011Orange-Nassau 13 2013 7 19941999 20012007 2001 2005 2004 9 2005 11 2009 12 2011 1 2004 22010 12 1988 1996 14 2013 9 1987 72011 62009 2010 2012 7 1976 1981 1982 1985 1988 1989 1991 2013 78

1 2 3 4 5 6 7 8 79 2013

1 2010 32009 12 2006 92009 12 2000 112006 82000 6 2009 12 1998 42001 4 1990 101998 4 1995 2 2004 82005 4 2003 72004 8 2001 102003 7 2000 102001 10 1996 112000 9 1985 8 1996 10 1985 2008 3 2004 8 2001 112004 8 1984 82001 11 1984 4 2010 8 2008 72010 72007 62008 7 2008 22008 71993 62007 61984 81993 61984 5 2012 8 2008 72011 5 1998 102008 7 1983 71998 10 1983 6 2012 8 2005 72010 3 2003 32005 7 2000 102005 7 1993 72000 10 1993 2004 12 7 2011 5 2003 102010 5 1982 1999 8 2011 5 1999 1985 2013 80

1 2 3 4 5 6 81 2013

1 2 3 2004 8 2002 62004 8 1998 82002 7 1983 4 5 2010 8 19882009 5 2010 72003 72009 5 2000 112003 7 2010 3 2008 6 2010 8 19802009 3 2010 72008 32009 3 2005 22008 8 2010 9 2011 11 2012 32014 1 1999 2014 3 252014 2013 82

7 8 9 7 2007 3 19831985 8 2011 1219822007 62011 121998 6 2007 2 1982 1999 9 2012 9 1994 IT 2013 7 1990 1993 1994 83 2013

2013 3 17 2013 5 31 2013 7 15 2013 7 31 2013 9 11 2013 9 11 2013 9 11 2013 9 11 2013 9 11 2013 11 20 2014 1 28 2014 3 252014 2014 1 28 2014 1 28 2014 2 13 2013 84

2013 85 A 2013 2013 2013

2013 86 2013 9 2013 10%

2013 87 2013 3 262013 A 3 A 2013 5 29 2012 2012 2012 2012 2012 2013 2013 20 2014 3 252014 2013 3 262013 5 292014 3 25 2013

2012 2012 2013 7 2012 2012 2012 2013 13 25 5 13 12 11 10 9 8 7 6 5 4 3 2 1 0 2013 1 303 264 255 297 298 2910 3012 19 8 2012 2012 2013 2016 44 9 2013 11 2013 88

2013 0/0 13/13 3/3 2/2 19/19 3/3 2/2 19/19 5/5 2/2 19/19 5/5 5/5 2/2 19/19 5/5 5/5 2/2 19/19 5/5 2/2 2/2 2/2 19/19 5/5 7/7 0/0 10/10 2/3 3/3 2/2 19/19 5/5 5/5 7/7 3/3 2/2 19/19 5/5 5/5 3/3 2/3 Nout WELLINK 2/2 19/19 5/5 5/5 5/5 0/0 9/9 3/3 1/1 1/1 0/0 6/6 2/2 0/0 1/1 0/0 1/1 0/0 2/2 18/19 5/5 2/2 14/14 4/4 4/4 2/2 13/13 3/3 3/3 6/7 2/2 0/2 13/13 3/3 2/3 4/7 2/2 2/2 13/13 3/3 7/7 2/2 89 2013

2013 90 2013 A.6.5 2013 2013 5 3.13 2013 2013 2013 [2003]56 Nout WELLINK 2013 12 31 8,464.97 8 Nout WELLINK

2013 91 20135 2012 2013 2016 2013 2016 7 Nout WELLINK 20135 2013 2014 2013 2014 2012 IT 2013 2014 20132013 2014 2013 2013 2014 2014 5 Nout WELLINK Nout WELLINK

2013 92 / 20135 5 20135 2 2012 2013 2012 5 20133 2014 2012 2012 2013

2013 93 83 32 2013 6 1 4 2013 17 126 20112012 2012 2013

e 2013 12 31 1.85 1,500 974 2013 2013 2014 2014 2013 2012 2013 2013 150 2013 2013 IR 100 2013 100 50 2012 LACP(League of American Communications Professionals) 50 50 ARC(Annual Report Competition) 2013 94

2013 30% 2014 6 12 2013 2014 6 12 2013 5 292012 0.1752012 2013 7 488.51 2013 6 30 2013 2013 20130.196 2012 0.175 48,851 139,656 35% 2011 0.155 43,268 124,622 35% 2010 0.146 40,756 104,793 39% 2009 2011 35% 45%2010 2013 2013 10% 2013 2012 95 2013

2013 96 2013 14A.3114A.33 18 H 2014 6 23 6 26 H H 2014 6 204 30 183 17 1712 1716 H 2014 6 19 6,084.72 37 20

2013 97 5,000 2013 12 16 2013 XV 352 33 2013 1,013 36 A H 2013

2013 98 A [2012]85 1 1 1 1 1 50% 125% 20% 12 10% H H 10% H [2008]897 H2008 10% 2014 3 26

2013 1 303 264 258 299 2510 30 6 1 2012 2012 2012 2013 2012 20 2013 7/7 7/7 7/7 7/7 7/7 7/7 5/7 7/7 2013 1 2012 42012 2012 2013 4 2013 3 99 2013

2013 100 22 3 1 2013

2013 101 2005 11 42 (1) (2)

1 601318 748,271,106 19,010,570 798,763,431 9.48% (49,558) 2 600741 612,161,340 56,158,916 573,413,704 6.80% 3,058,380 3 600900 618,865,677 88,056,023 560,397,923 6.65% 3,091,646 4 3315 HK 184,456,740 90,229,397 532,747,023 6.32% 348,290,283 5 000651 247,410,437 8,675,887 285,281,908 3.39% (487,310) 6 MA MasterCard Inc. 55,679 55,679 279,042,930 3.31% 112,287,743 7 939 HK 275,520,648 15,220,809 57,868,863 266,154,526 3.16% 13,439,108 8 600519 330,567,426 1,958,689 253,240,484 3.01% (799,882) 9 000002 A 221,876,635 23,552,539 190,453,576 2.26% (728,661) 10 600585 173,156,438 10,410,373 177,773,406 2.11% 543,353 4,285,347,141 4,509,138,028 53.51% (1,008,922,169) 111,388,218 7,697,633,588 8,426,406,939 100.00% (418,888,849) 1 2 3 549 HK 54,349,575 94,841,726 10.95% 94,841,726 10.95% 26,843,243 (4,026,487) 2008 HK 306,422,657 412,000,000 8.30% 412,000,000 8.30% 910,199,464 16,519,634 103,652,608 360,772,232 937,042,707 16,519,634 99,626,121 1 5% 2 2013 102

987,555,254 14% 14% 1,162,595,081 107,971,826 5,902,360 94,275,507 13% 13% 259,760,346 40,323,353 13,051 1,660 11% 1,660 11% 13,051 56,589,420 10% 10% 89,497,999 5,729,730 1,138,433,232 1,511,866,477 154,024,909 5,902,360 1 2 5% 3 4 1,427,842,176 785,719,994 (463,535,106) 1,750,027,064 7,876,657,739 313,932,967 103 2013

1 22 108 280 2013 2013 12 31 2013 104

2013 2013 2014 3 26 105 2013

............................................................................. 108......................................................................... 109......................................................................... 110............................................................................. 112..................................................................... 114......................................................................... 115....................................................................... 117....................................................................... 118.......................................... 141............................................................................... 143 1..................................................................... 144 2............................................................ 145 3..................................................................... 145 4................................................................... 146 5....................................................................... 147 6....................................................................... 147 7...................................................... 148 8................................................................... 151 9......................................................................... 152 10...................................................... 153 11................................................................. 154 12................................................................... 155 13....................................................................... 155 14..................................... 156 15.......................................................... 158 16................................................................. 161 17....................................................................... 165 18..................................................................... 169 19.......................................................... 170 20....................................................................... 171 21....................................................................... 176 2013 106

22....................................................................... 177 23................................................................... 181 24....................................................................... 183 25................................................................. 184 26...................................................... 184 27....................................................................... 184 28....................................................................... 185 29....................................................................... 186 30................................................................... 189 31....................................................................... 189 32................................................................... 189 33................................................................. 190 34..................................................................... 191 35....................................................................... 194 36.......................................................... 198 37....................................... 198 38.................................................... 200 39................................................................... 200 40................................................................. 200 41............................................................. 204 42....................................................................... 204 43....................................................................... 210 44................................................................. 215 45........................................................ 215 1........................................................................... 217 2............................................................... 217 3....................................................................... 217 4....................................................................... 247 5..................................................................... 260 6............................................................ 271 7....................................................................... 278 8....................................................................... 280 107 2013

2013 2012 * 1 518,995 506,528 1 (235,410) (249,564) 283,585 256,964 2 88,585 75,198 2 (6,493) (5,275) 82,092 69,923 3 7,183 8,451 594 2,288 4 34,055 28,550 407,509 366,176 5 (172,314) (159,729) 8 (23,510) (19,387) 211,685 187,060 19 1,092 613 212,777 187,673 9 (49,036) (41,927) 163,741 145,746 156,911 139,656 6,830 6,090 163,741 145,746 10 0.56 0.50 0.54 0.48 * 23 37.3 2013 108

2013 2012 * 163,741 145,746 (10,037) 7,123 2,724 (1,361) 293 (1,520) (21) 435 (7,041) 4,677 (40) (57) 5 2 (35) (55) (5,483) 670 323 311 (5,160) 981 300 101 (11,936) 5,704 160 (293) (39) 69 121 (224) (11,815) 5,480 151,926 151,226 147,503 144,021 4,423 7,205 * 23 109 2013

2013 2012 11 702,584 775,574 12 2,132,001 1,934,297 13 660,049 447,299 26 82,069 70,554 193,208 150,534 14 75,200 71,590 15 40,823 40,188 16 7,439,742 6,710,040 17 2,181,270 2,138,934 701,196 686,400 1,210,531 1,183,080 269,543 269,454 19 13,368 12,382 20 158,968 150,324 21 20,271 17,142 34 22,928 21,292 22 151,818 140,465 13,874,299 12,680,615 2013 110

2013 2012 24 1,551,624 1,553,192 25 200,939 130,022 26 82,212 70,733 27 339,265 313,004 15 36,212 32,457 28 10,097,786 9,173,995 9,941,288 9,009,978 156,498 164,017 29 224,704 199,133 30 29,570 34,045 31 40,031 34,994 32 4,815 5,642 34 3,385 3,838 35 302,279 268,018 12,912,822 11,819,073 36.1 279,365 279,147 36.1 116,121 115,451 36.2 (28) (15) 37.1 80,225 65,362 37.2 144,450 131,909 323,673 242,899 38 1,652 7,276 (21,542) (17,352) 923,916 824,677 39 37,561 36,865 961,477 861,542 13,874,299 12,680,615 2014 3 26 111 2013

2013 2012 11 646,671 745,593 12 2,015,175 1,859,362 13 657,516 435,483 26 4,086 3,314 189,162 145,174 14 33,314 29,654 15 22,971 15,939 16 6,628,759 5,990,570 17 1,807,105 1,731,688 356,620 307,010 1,188,878 1,163,416 261,607 261,262 18 89,226 87,274 19 57 55 20 83,961 81,223 21 1,923 1,474 34 23,687 22,084 22 96,010 93,233 12,299,623 11,242,120 2013 112

2013 2012 24 1,500,816 1,516,858 25 164,561 118,262 26 4,229 3,494 27 362,034 313,116 15 23,530 16,382 28 8,947,521 8,111,074 8,804,012 7,953,141 143,509 157,933 29 191,483 178,438 31 36,773 32,900 32 4,815 5,642 34 142 186 35 197,759 172,364 11,433,663 10,468,716 36.1 279,365 279,147 36.1 114,325 113,671 37.1 78,219 63,562 37.2 138,425 126,663 262,344 191,079 38 (3,519) 1,099 (3,199) (1,817) 865,960 773,404 12,299,623 11,242,120 2014 3 26 113 2013

2013 1 1 279,147 115,451 65,362 131,909 242,899 7,276 (17,352) (15) 36,865 861,542 156,911 6,830 163,741 285 121 (5,624) (4,190) (2,407) (11,815) 285 157,032 (5,624) (4,190) 4,423 151,926 36.1 218 449 667 37.1 14,863 (14,863) 37.2 12,545 (12,545) 37.3 (48,851) (3,908) (52,759) 36.2 (13) (13) 181 181 (64) (64) (4) 1 (3) 2013 279,365 116,121 80,225 144,450 323,673 1,652 (21,542) (28) 37,561 961,477 2012 1 1 279,147 115,403 52,165 81,243 210,599 3,642 (18,260) (25) 33,223 757,137 * 139,656 6,090 145,746 * 47 (224) 3,634 908 1,115 5,480 47 139,432 3,634 908 7,205 151,226 37.1 13,187 (13,187) 37.2 50,667 (50,667) 37.3 (43,268) (3,571) (46,839) 2 2 36.2 10 10 6 6 1 10 (1) (10) 2012 279,147 115,451 65,362 131,909 242,899 7,276 (17,352) (15) 36,865 861,542 * 23 2013 114

2013 2012 * 212,777 187,673 23,510 19,387 13,008 11,757 2,682 2,318 (477) (395) (419) (441) (1,092) (613) (65,894) (62,941) (472) (287) (594) (2,288) 8,535 7,359 (500) (363) (141,041) (7,845) (93,810) 45,789 (42,671) (54,634) (4,896) 3,216 (751,836) (525,682) 48,656 (28,559) (1,568) 182,249 70,917 48,566 26,261 47,166 936,045 356,034 (4,475) 7,321 34,552 67,077 267,198 301,864 (44,358) (37,940) 222,840 263,924 * 23 115 2013

2013 2012 * 5,969 2,019 788 2,737 590 416 63,330 59,754 1,170,358 1,211,882 (569) (1,028) (34,771) (29,490) (1,277,844) (1,428,836) (72,149) (182,546) 76,127 43,522 (65,385) (15,342) (7,772) (6,451) (48,851) (43,268) (3,908) (3,571) 168 18 (49,621) (25,092) (22,787) (1,371) 78,283 54,915 1,072,283 1,017,368 41 1,150,566 1,072,283 * 23 2013 116

1912 2 51949 1949 1994 2004 8 26 2006 B0003H111000001 100000000001349 1 2013 67.72% 2012 12 3167.72% 2014 3 26 117 2013

1 1.1 2013 2013 1 1 1 19 7 10 11 12 27 28 13 1011 12 2009 2011 2012 5 2013 1 2013 19 23 2013 118

1 1.2 2013 32 2014 1 1 36 2014 1 1 39 2014 1 1 9 9 39 7 1012 2014 1 1 27 2010 2012 2011 2013 2013 12 2014 7 1 32 7 36 (i) 13 (ii) 119 2013

1 1.2 2013 39 (i) (ii) (iii) 9 39 2013 11 9 9 2015 1 19 39 7 1012 27 10 2010 2012 2011 2013 2013 12 2014 7 1 2013 2013 120

2 2.1 121 2013

2 2.2 20% 50% 2.3 2013 122

3 3.1 3.2 (i) (ii) (iii) 123 2013

4 4.1 (1) 2013 124

4 4.1 (2) (3) (4) (5) 4.2 125 2013

4 4.3 4.4 4.5 2013 126

4 4.6 (i) (ii) (iii) (iv) (v) (vi) (vii) (viii) 50%50% 620%20% (1 30% (ix) 127 2013

4 4.6 (1) 2013 128

4 4.6 (2) 4.7 129 2013

4 4.7 (1) (2) 2013 130

4 4.7 (3) 4.8 4.9 131 2013

4 4.10 5 6 7 2013 132

7 7.1 15 50 3% 1.9% 6.5% 3 15 3% 6.4% 32.4% 4 6 3% 16.1% 24.3% 7.2 25 0% 15% 7.3 8 8.1 133 2013

8 8.2 8.3 9 10 2013 134

11 12 12.1 2004 1 1 12.2 2003 135 2013

12 12.3 12.4 12.5 13 14 14.1 2013 136

14 14.2 (1) (2) 14.3 15 16 137 2013

17 18 19 20 2013 138

21 21.1 21.2 139 2013

22 23 2012 19 2012 187,380 293 187,673 (41,858) (69) (41,927) 145,522 224 145,746 139,432 224 139,656 6,090 6,090 145,522 224 145,746 0.50 0.50 0.48 0.48 5,704 (224) 5,480 192012 2013 140

1 141 2013

2 3 39 4 39 5 6 12.2 32 2013 142

7 8 25% 5% 1% 7% 3% 2% 16.5% 143 2013

1 2013 2012 379,570 371,394 (1) 67,918 64,973 27,094 26,996 44,413 43,165 518,995 506,528 (180,479) (186,667) (45,520) (54,858) (9,411) (8,039) (235,410) (249,564) (2) 283,585 256,964 629 557 (1) (2) 5,168.602,306.66 2012 5,043.182,247.27 2013 144

2 2013 2012 17,546 14,171 17,312 14,952 15,196 14,051 13,294 11,099 9,574 5,690 7,147 6,808 2,874 2,371 5,642 6,056 (1) 88,585 75,198 (6,493) (5,275) 82,092 69,923 (1) 2013 12 31 8,380.15 2012 5,254.02 2013 72.69 2012 53.43 3 2013 2012 5,984 6,174 (257) 1,273 790 361 666 643 (1) 7,183 8,451 (1) 2013 10.99 2012 11.19 145 2013

4 2013 2012 (1) 12,445 9,126 10,307 9,376 4,977 4,176 535 464 543 335 662 1,006 419 441 4,167 3,626 34,055 28,550 (1) 2013 2012 14,714 10,021 (6,916) (4,403) 7,798 5,618 5,418 4,237 (771) (729) 4,647 3,508 12,445 9,126 2013 146

5 2013 2012 6 72,762 66,701 (1) 38,387 37,153 23,965 22,925 13,598 12,289 7,380 6,928 2,681 1,793 9,728 8,615 3,813 3,325 172,314 159,729 (1) 20131.85 2012 2.22 0.36 2012 0.50 2013 61.08 109.54 2012 53.03102.86 6 2013 2012 51,327 47,629 2,293 2,009 32 181 185 2,604 2,311 5,608 4,876 1,569 1,380 419 390 145 125 181 154 4,462 3,891 1,882 1,838 14 25 2,077 1,888 72,762 66,701 147 2013

7 2013 (4)(6) (2) 557 47 173 777 (4) (2) 745 93 234 1,072 (4) (2) 715 86 227 1,028 (4) (2) 708 67 225 1,000 (4)(5) (2) 203 18 62 283 (1) (1) (1) (1) (1)(6) (1)(5) 450 450 373 373 Nout WELLINK 396 396 (6) 192 192 (6) 122 122 (5) 383 383 (1)(5) (5) 278 278 (4) 724 91 229 1,044 (4) 619 74 211 904 (4) 596 72 203 871 50 (3) 50 50 (3) 50 50 (3) 50 180 180 259 259 2,783 4,867 548 1,564 9,762 2013 148

7 2012 (4) (4) (2) 495 65 244 566 569 1,939 (4) (2) 446 73 225 510 512 1,766 (4) (2) 428 68 219 490 492 1,697 (4) (2) 428 52 215 490 492 1,677 (1) (1) (1) (1) (1) (1) 550 550 (1) 379 379 426 426 350 350 Nout WELLINK 65 65 Alberto TOGNI 400 400 (4) 433 46 221 496 498 1,694 (4) 386 59 190 436 438 1,509 (4) 361 57 186 400 402 1,406 50 (3) 50 19 (3) 19 19 (3) 19 33 (3) 33 8 (3) 8 180 180 260 260 2,739 2,977 420 1,500 3,388 3,403 14,427 149 2013

7 (1) 2013 2012 20132012 (2) 2013 2012 (3) (4) 2013 2013 2012 2013 5 30 3 (5) 2013 3 172013 11 20 2013 9 11 (6) 2013 5 31 2013 7 152013 7 312013 9 11 2013 2012 2013 2012 16 15 59 46 4 3 79 64 2013 150

7 2013 2012 9,500,001 10,500,000 1 10,500,001 11,000,000 2 11,000,001 12,000,000 1 1 12,500,001 13,000,000 2 14,000,001 20,000,000 1 20,000,001 22,000,000 1 28,000,001 28,500,000 1 2013 2012 8 2013 2012 6,067 4,248 16,871 14,838 22,938 19,086 (1) (239) (374) 504 531 265 157 (47) (39) (2) 218 116 354 185 (2) 23,510 19,387 151 2013

8 (1) 2013 2012 (181) (296) Alt-A (34) (25) Non-Agency (64) (113) 497 550 218 116 (2) 16 23 9 2013 2012 42,884 39,262 3,601 3,223 2,689 2,323 (504) (856) 48,670 43,952 34 366 (2,025) 49,036 41,927 25% 7 2013 152

9 2013 2012 212,777 187,673 53,194 46,918 (2,934) (2,324) 2,612 1,618 (1) (6,294) (5,635) (2) 2,507 2,406 (49) (1,056) 49,036 41,927 (1) (2) 10 2013 2012 156,911 139,656 279,156 279,127 0.56 0.50 2013 2012 279,147 279,147 19 (10) (20) 279,156 279,127 153 2013

10 2013 2012 156,911 139,656 12 31 1,129 1,041 158,040 140,697 279,156 279,127 13,575 11,410 292,731 290,537 0.54 0.48 11 2013 2012 2013 2012 82,339 72,475 73,819 66,081 597,620 617,598 531,417 579,105 746 2,525 725 2,510 21,674 82,796 40,688 97,792 205 180 22 105 (1) 702,584 775,574 646,671 745,593 (1) 42.8 2013 154

12 2013 2012 2013 2012 (1) 1,613,606 1,476,088 1,601,600 1,466,433 (2) 98,318 204,943 91,794 200,636 (3) 100,000 100,000 (4) 320,077 253,266 221,781 192,293 2,132,001 1,934,297 2,015,175 1,859,362 (1) 2013 12 31 20.0% 2012 12 3120.0%) 5.0% 2012 12 315.0% (2) (3) (4) 13 2013 2012 2013 2012 432,905 233,865 410,141 200,118 168,113 122,332 165,183 119,181 (1) 59,154 91,305 54,037 87,462 (1) 72 28,350 28,925 (2)(3)(4) 660,244 447,502 657,711 435,686 (195) (203) (195) (203) 660,049 447,299 657,516 435,483 195 203 195 203 0.03% 0.05% 0.03% 0.05% 155 2013

13 (1) 42.8 (2) 2013 2012 2013 2012 126,526 38,924 126,444 37,834 108,047 54,698 107,638 54,698 1,279 4,426 4,426 235,852 98,048 234,082 96,958 22,196 22,196 258,048 98,048 256,278 96,958 (3) 2013 1,471.61 2012 622.00 (4) 375.00 2012 96.742013 290.00 2012 12 31 14 2013 2012 2013 2012 1,679 1,362 358 566 10 10 5,474 6,060 3,325 4,445 3,283 148 3,088 1,994 2,761 1,180 2,162 12,454 17,282 135 148 440 274 4,538 4,403 29,997 32,448 7,951 7,183 758 265 5,315 488 36,070 33,201 7,951 7,183 2013 156

14 2013 2012 2013 2012 218 71 169 71 1,777 1,893 1,777 1,893 359 196 359 196 5,857 4,758 3,686 2,845 267 332 384 384 20,530 21,025 13,573 11,431 3,847 3,666 1,642 1,085 32,855 32,325 21,206 17,905 520 515 (1) 4,321 4,566 4,157 4,566 1,434 983 39,130 38,389 25,363 22,471 (2)(3) 75,200 71,590 33,314 29,654 18,185 12,024 8,530 5,045 (4) 32,311 29,732 17,945 19,166 24,704 29,834 6,839 5,443 75,200 71,590 33,314 29,654 (1) 2013 2012 (2) 2013 12 31 2013 2012 2013 2012 1,897 1,432 527 636 1.40% 4.25% 1.40% 3.58% 3.77% 4.25% 2.70% 3.58% (3) 2013 12 314.20 2012 12.30 (4) 157 2013

15 15.1 2013 2012 (1) 2,237,388 27,980 (23,926) 2,025,786 29,962 (20,715) 163,613 683 (811) 56,881 201 (235) 2,401,001 28,663 (24,737) 2,082,667 30,163 (20,950) 571,624 6,837 (6,032) 645,376 7,785 (9,001) 30 1,917 (3) 2,335 3 (1) 249 2 573,989 6,840 (6,033) 647,542 7,787 (9,004) 8,674 124 (152) 4,721 22 (106) 134,023 5,196 (5,290) 148,365 2,216 (2,397) 3,117,687 40,823 (36,212) 2,883,295 40,188 (32,457) 2013 158

15 15.1 2013 2012 (1) 1,799,317 15,206 (14,688) 1,500,454 11,565 (9,888) 128,479 589 (697) 43,718 179 (209) 1,927,796 15,795 (15,385) 1,544,172 11,744 (10,097) 321,875 2,868 (3,401) 359,463 3,144 (4,772) 1,886 (3) 321,875 2,868 (3,401) 361,349 3,144 (4,775) 80 1 104 85,438 4,307 (4,744) 96,344 1,051 (1,510) 2,335,189 22,971 (23,530) 2,001,969 15,939 (16,382) (1) 159 2013

15 15.2 2013 2012 2,261 (35) 68,245 2,641 (886) 38,003 2,707 (1,373) (1) 70,506 2,641 (921) 38,003 2,707 (1,373) 2,972 58 (51) 2,574 34 (44) 148 (1) 523 (11) (2) 3,120 58 (52) 3,097 34 (55) 73,626 2,699 (973) 41,100 2,741 (1,428) (1) 2013 2012 616 390 (173) (359) 443 31 (2) 2013 0.20 2012 0.312013 2012 2013 2012 2013 160

15 15.2 (3) 2013 4.98 2012 0.152013 2012 16 16.1 2013 2012 2013 2012 5,310,894 4,813,749 4,740,537 4,317,362 128,445 166,650 124,674 163,742 5,439,339 4,980,399 4,865,211 4,481,104 1,506,331 1,348,359 1,323,801 1,167,766 222,141 160,865 212,165 151,510 439,980 375,073 391,483 341,228 2,168,452 1,884,297 1,927,449 1,660,504 7,607,791 6,864,696 6,792,660 6,141,608 (39,202) (38,537) (38,479) (37,813) (128,847) (116,119) (125,422) (113,225) (168,049) (154,656) (163,901) (151,038) 7,439,742 6,710,040 6,628,759 5,990,570 16.2 3.5 161 2013

16 16.3 (1) (2) 2013 7,534,672 21,142 51,977 73,119 7,607,791 0.96% (116,459) (12,388) (39,202) (51,590) (168,049) 7,418,213 8,754 12,775 21,529 7,439,742 2012 6,799,241 15,106 50,349 65,455 6,864,696 0.95% (106,918) (9,201) (38,537) (47,738) (154,656) 6,692,323 5,905 11,812 17,717 6,710,040 (1) (2) 2013 6,721,536 20,927 50,197 71,124 6,792,660 1.05% (113,172) (12,250) (38,479) (50,729) (163,901) 6,608,364 8,677 11,718 20,395 6,628,759 2012 6,077,776 15,013 48,819 63,832 6,141,608 1.04% (104,058) (9,167) (37,813) (46,980) (151,038) 5,973,718 5,846 11,006 16,852 5,990,570 (1) (2) 2013 162

16 16.4 2013 2012 38,537 116,119 154,656 36,265 103,411 139,676 15,098 48,652 63,750 15,203 37,287 52,490 (9,031) (31,781) (40,812) (10,955) (22,449) (33,404) (5,492) (3,604) (9,096) (2,409) (1,800) (4,209) 676 52 728 600 66 666 (214) (286) (500) (104) (259) (363) (372) (305) (677) (63) (137) (200) 39,202 128,847 168,049 38,537 116,119 154,656 37,813 113,225 151,038 35,749 100,903 136,652 14,704 47,682 62,386 14,690 36,619 51,309 (8,746) (31,639) (40,385) (10,484) (22,314) (32,798) (5,203) (3,369) (8,572) (2,388) (1,626) (4,014) 474 25 499 409 40 449 (210) (286) (496) (96) (259) (355) (353) (216) (569) (67) (138) (205) 38,479 125,422 163,901 37,813 113,225 151,038 163 2013

16 16.5 2013 2012 128,295 26,361 154,656 115,855 23,821 139,676 57,198 6,552 63,750 48,709 3,781 52,490 (40,758) (54) (40,812) (33,341) (63) (33,404) (7,515) (1,581) (9,096) (3,192) (1,017) (4,209) 669 59 728 604 62 666 (274) (226) (500) (147) (216) (363) (637) (40) (677) (193) (7) (200) 136,978 31,071 168,049 128,295 26,361 154,656 125,142 25,896 151,038 113,232 23,420 136,652 56,238 6,148 62,386 47,782 3,527 51,309 (40,381) (4) (40,385) (32,785) (13) (32,798) (7,227) (1,345) (8,572) (3,171) (843) (4,014) 475 24 499 425 24 449 (270) (226) (496) (139) (216) (355) (554) (15) (569) (202) (3) (205) 133,423 30,478 163,901 125,142 25,896 151,038 2013 164

17 2013 2012 2013 2012 60,043 80,361 51,518 70,154 5,987 2,950 5,799 1,855 81,117 77,224 41,682 49,943 72,259 45,852 30,841 15,247 142,680 81,716 114,805 61,708 89,165 171,057 55,522 58,423 41,417 40,156 5,246 7,992 138,430 129,297 42,549 34,740 34,660 26,106 6,169 5,045 665,758 654,719 354,131 305,107 26,617 24,041 2,489 1,903 8,821 7,640 (1) 701,196 686,400 356,620 307,010 165 2013

17 2013 2012 2013 2012 663,930 645,607 663,478 644,906 20,569 15,350 20,569 15,350 244,846 259,900 243,677 259,104 42,312 38,969 39,706 36,516 154,530 141,317 150,375 140,596 67,269 64,561 64,344 61,907 4,262 4,439 4,156 3,413 7,791 10,613 1,814 1,110 5,268 2,630 1,002 813 1,210,777 1,183,386 1,189,121 1,163,715 (246) (306) (243) (299) (2) 1,210,531 1,183,080 1,188,878 1,163,416 (3) 160,000 160,000 160,000 160,000 (4) 42,500 42,500 42,500 42,500 27,371 20,979 21,780 17,480 (5) 30,058 32,492 29,414 31,564 9,668 11,638 7,967 9,077 2 1,319 2 115 9 591 9 591 269,608 269,519 261,672 261,327 (65) (65) (65) (65) 269,543 269,454 261,607 261,262 (6)(7) 2,181,270 2,138,934 1,807,105 1,731,688 2013 166

17 2013 2012 2013 2012 30,336 21,871 8,480 5,301 312,912 303,350 215,013 211,872 322,510 329,498 130,638 87,934 5,091 4,242 306 279 1 30,041 27,160 2,488 1,903 2,656 2,520 1,471 1,346 978,604 1,076,690 966,897 1,068,938 229,271 103,870 220,510 93,132 269,543 269,454 261,607 261,262 2,181,270 2,138,934 1,807,105 1,731,688 38,083 28,633 9,951 6,647 1,291,822 1,380,319 1,181,911 1,280,810 851,365 729,982 615,243 444,231 2,181,270 2,138,934 1,807,105 1,731,688 167 2013

17 2013 2012 2,656 2,699 2,520 2,634 978,604 936,328 1,076,690 1,072,920 2013 2012 1,471 1,501 1,346 1,411 966,897 924,573 1,068,938 1,064,836 (1) 2013 12 3125.33 44.802012 35.9142.60 (2) 201353.44 (3) 199920002000 7 11,600 2.25% 2010 2020 6 30 [2004]87 (4) 1998 8 184252028 8 18 7.20%2004 12 1 2.25% 2013 168

17 (5) 2013 12 31 69.95 2012 162.66 (6) 2013 2013 2012 2013 2012 638,345 670,705 629,368 659,795 0.66% 5.41% 1.00% 4.89% 0.66% 5.41% 1.00% 4.75% (7) 2013 12 31810.32 2012 655.20 18 42.8 2013 2012 36,915 36,915 29,633 29,633 4,509 4,509 3,753 3,753 3,223 3,223 1,998 1,998 82 82 9,113 7,161 89,226 87,274 169 2013

19 2013 2012 2013 2012 12,382 13,293 55 48 331 1,028 4 (369) (2,296) 1,092 613 4 7 (117) (129) 49 (127) (2) (4) 13,368 12,382 57 55 2013 2012 5,784 5,062 2,850 2,438 991 885 629 631 538 946 436 496 315 316 260 226 229 218 182 188 1,154 976 13,368 12,382 42.4 2013 170

20 2013 82,142 54,120 23,744 53,586 213,592 508 6,043 9,890 12,976 29,417 21 220 (2) 218 5,246 495 (10,412) 4,671 (645) (1,677) (178) (6,661) (9,161) (872) (196) (2) (1,608) (2,678) 86,599 58,785 23,040 62,964 231,388 (22,268) (33,883) (5,931) (62,082) (2,589) (8,327) (2,092) (13,008) 586 1,589 1,184 3,359 204 135 179 518 (24,067) (40,486) (6,660) (71,213) (765) (252) (169) (1,186) (187) (187) 8 7 146 161 5 5 (757) (245) (205) (1,207) 59,109 20,237 23,492 47,486 150,324 61,775 18,299 22,795 56,099 158,968 171 2013