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2 2012
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2012 4 2012 CSR 201211 20121231 CSR 20121120121231 G3.1 AA10002008 2012 AA1000 2008 www.pingan.co
1 2012 2 4 6 48 50 52 54 63 10 10 13 13 14 14 23 23 24 24 31 31 32 32 35 43 44 44 47 47 GRI
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3 2012 8,000 20121231 51 190,284 20121231 28,442.66 1,596.17 2012 2000 100 500 242 W Millward Brown 100 78 100 1,000 MIT 2012 MIT 890.6 17 242 2012 500 242 2,000 8,134 453.3 4,820
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2012 2003 1994 2004 2002 1,000 38 2006 1,000 20092008 2009 2010100, 2010 DJSI CD 2011 CSR 2011 2011-2012 6 2012
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2012 22 2012 CVC(Corporate Venture Capital)10 (www.lufax.com) 20123 -e 7
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2012 28 3.6 MT M MO LT L NT O NS O HI C T L NE O LD+ LD GM O O R M AL C NSMO 2012 3.6 2,250 S 2012 2012 1,202 2011938 28.10%
2012 29 2012 2011 2010 209 185 223 1,299 1,066 935 285 238 368 1,767 1,479 1,178 86.60 86.94 4.65 50,804 45,008 33,000 13.806.00 / 97% 95% 98% 96.60% 99.36% 95.74% 20124 NTO MTM 1,500,418 1,387,238 972,536 1,087,129 984,244 1,244,897 TL 233 509,109 269,952 269,885 A 1,183 502 493 A 90% 79% 79% B 3,960 2,589 / B 78% 76% 58% C C 45,900 35,574 / 28% 27% 61% 1,015 705 531 92.20% 86.00% 83.00% 1. 200820102011 2. / 3.
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2012 34 MIT MIT 40 42012 MIT MIT 2012 MIT 580 95.5% 79.8 201213% 352.6 2012 1231 1,000 20121231 31.40% 4,620 2012 550 264 20113 32 10 2012 5 95.5% MIT
35 2012 2012 NGO 2012 2012 1231 555.00 7.70% 0.76 5.68% 10.39 0.48% 0.47 2012 1,655.4 40.18% 269 1,345.2, 890.60
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39 2012 2008 2012 44 2010 20121231 17 M3 7,500 500 2012 10 2012
2012 40 20079 2012 4,820 30 69 2012 50 150 50 2012 60 12 12 20128 16 36
41 2012 2012 100 2009, 2012 2012 200420121231 11 32 120 3,501 40 200 2010 201212 31 14 2012 3.5 2011 13%2012 85,396 4,820 2012 2012
2012 42 2012 8.2 8.2 Vitality, 30 64 4,000 2012 65.37 2012 20121115 5 1120 2,000 35.84 JA 20102 JA 2012 China Employee Benefits IndexCEBI Junior Achievement 100
43 2012 100 2013 2012 2012 550 3,000 264 CEBI CEBI 3.5
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45 2012 100 51 2012 2012 88 2012 2012
2012 46 2012 100 / B2B004B2B B2B003 B2B B2B B2B 201212311 B2B 2012 282 2,692
2012 47 2012 2012 2,692 ISO14001 LED 2013
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2012 49 A BrandZ 100 83BrandZ 509 Millward Brown, W & & DNV & 21 6-3 ARC - - (FinanceAsia) ARC Awards International
50 2012
2012 51
2012 52 GRI ID EC1 EC2 EC3 F EC4 N/A EC5 F EC6 EC7 N/A EC8 F EC9 EN1 EN2 EN3 EN4 EN5 EN6 EN7 EN8 N/A EN9 N/A EN10 N/A EN11 N/A EN12 N/A EN13 N/A EN14 N/A EN15 IUCNRed List N/A GRI ID EN16 EN17 EN18 EN19 N/A EN20 NOx SOx N/A EN21 N/A EN22 EN23 N/A EN24 I N/A EN25 N/A EN26 EN27 N/A EN28 N/A EN29 N/A EN30 LA1 LA2 LA3 F LA4 LA5 F LA6 N/A LA7 LA8 LA9 N/A LA10 F
53 2012 F NR N/A GRI ID LA11 LA12 F LA13 F LA14 N/A HR1 N/A HR2 N/A HR3 N/A HR4 F HR5 HR6 F HR7 F HR8 NR HR9 N/A SO1 F SO2 SO3 F SO4 SO5 F SO6 F SO7 F SO8 N/A R1 F R2 F GRI ID R3 F R4 F R5 F R6 F R7 F R8 R9 FS1 FS2 FS3 FS4 FS5 / / FS6 FS7 FS8 FS9 N/A FS10 FS11 N/A FS12 N/A FS13 F FS14 FS FS15 FS16 GRI
2010-2012 2012 2011 2010 2,844,266 2,285,424 1,171,627 299,372 248,915 189,439 2.53 2.50 2.30 21,659 16,098 10,617 17,470 16,242 7,732 (%) 185.6 166.7 197.9 2,844,266 2.50 2.53 21,659 2,285,424 2.30 16,098 1,171,627 10,617 2010 2011 2012 2010 2011 2012 2010 2011 2012 54 2012
2012 55 2012 2011 2010 91.10% 91.50% 90.90% 0.88 1.73 2.87 1 0.54 0.51 0.96 97.94% 98.44% 98.70% 2 93.17% 93.65% 92.75% 791.43%794.74% 795.00% 100.00%100.00% 100.00% 3 79.94 1.03 1.05 93.50% 92.85% 93.50% 2012 2011 2010 4 99.69% 5 100% 5 100% 5 100% 2.1 100% 2.3 100% 6 74.98% 79% 83% 85% 79% 7 8 70% 95% 65% 93% 65% 61% 58% 47% 1. 3. 2012 20 12 /- 3-2 5. 2012 6. 20 2012 20( )7. NS 5TO22012 5,TO2 5 2 8. 2012 20112
128,808 175,136 190,284 63,045 85,106 89,070 65,763 90,030 101,214 2010 2011 2012 2010 2011 2012 2010 2011 2012 20111231MIS1.2. 3030 31-5050 51 0.90% 4.20% 52.02% 47.98% 27.55% 71.55% 95.80% 30 31-50 (30) (50) 51 2012 47.98% 52.02% 2011 47.64% 52.36% 2010 47.00% 53.00% 2012 71.55% 27.55% 0.90% 2011 71.79% 27.28% 0.93% 201069.00% 30.00% 1.00% 2012 95.80% 4.20% 2011 95.90% 4.10% 2010 96.00% 4.00% 56 2012
2012 57 2012 2011 2010 1 0.27% 0.00% 1.45% 0 0.00000% 0.00000% 1.33681% 0.00000% 0.00000% 1.52303% 33 0.09% 0.00% 0.04% 27 0.06201% 0.01951% 0.12382% 0.00764% 0.01161% 0.14649% 40 0.11% 0.02% 0.64% 38 0.09915% 0.00898% 0.51216% 0.02273% 0.01453% 0.16866% 0 0.00% 0.00% 0.95% 4 0.07819% 0.02863% 1.04141% 0.04129% 0.00000% 0.02748% 0 0.00% 0.00% 1.29% 0 0.00000% 0.00000% 1.50820% 0.00000% 0.00000% 1.83373% 21 0.09% 0.01% 0.73% 13 0.06597% 0.00818% 0.76915% 0.01980% 0.00438% 0.58520% 1 0.03% 0.03% 0.55% 0 0.00000% 0.00000% 0.26411% 0.00000% 0.00000% 0.05855% 0 0.00% 0.00% 0.72% 0 0.00000% 0.00000% 0.32176% / / / 0 0.00% 0.00% 1.37% 0 0.00000% 0.00000% 0.84014% 0.00000% 0.00000% 0.88276% 0 0.00% 0.00% 0.60% 0 0.00000% 0.00000% 0.72809% 0.00000% 0.00000% 0.28167% 1 0.01% 0.00% 0.51% 0 0.00000% 0.00000% 0.53637% 0.01506% 0.00239% 0.04015% 0 0.00% 0.00% 0.31% 0 0.00000% 0.00000% 0.81143% 0.00000% 0.00000% 1.85391% 12 0.03% 0.01% 0.82% 6 0.00000% 0.00000% 0.33600% 0.00154% 0.00106% 0.66661% 21 0.09% 0.0034% 1.05% 15 0.12550% 0.01539% 2.00629% 0.00051% 0.00000% 1.26247% 0 0.00% 0.00% 0.76% 0 0.00000% 0.00000% 0.55556% 0.00000% 0.00000% 0.62870% 0 0.00% 0.00% 0.35% / / / / / / / 0 0.00% 0.00% 0.80% 0 0.00000% 0.00000% 0.18539% / / / 0 0.00% 0.00% 0.01% / / / / / / / 0 0.00% 0.00% 0.33% / / / / / / / 1 2 2012 12 3 S 2012 2011 2010
2012 2011 2010 2012 2011 2010 100371% 64431% 26691% MIS MIS Management Information System 2012 2011 2010 3.60 6.49 4.87 2,250 4,327 3,824 3.60 58 2012
2012 59 C 2012 13,049 3,983 2011 12,950 5,353 2010 9,385 4,646 1C 22011 2009-2011 32012C MIT 2012 257.80 94.77 264.00 269.00 2011 177.20 130.00 88.00 116.50 2010 0 22.00 30.54 67.20 1MIT2MIT 201010 20107 2008201043 MIT 2012 95.50% 13.00% 31.40% 40.18% 2011 62.90% 17.10% 16.00% 35.60% 2010 17.80% 8.80% 4.40% 22.40% 1MIT2MIT 201010 20107 200820104
2012 2011 2010 ( ) 89,662,574.07 19,005,242 67,472,414.69 21,088,080 52,556,823 19,989,200 ( ) 692,220.7789 172,308 650,712.81 162,711 528,574 152,795 ( ) 37,027 352,214 30,892 333,548 25,640 287,209 ( ) 2,421.545739 647.5123192 2,184.138764 758.6822886 2,049.798089 835.1771706 ( ) 18.69502738 5.870567326 21.06412048 5.853826136 20.61521061 6.383992145 ( ) 8,625.949684 120,230 2,200 141,010 5,272 146,005 ( ) 1,041,130 0 709,738.76 0 968,578 0 ( ) 19,210 351,961 926 333,548 3,800 287,209 ( ) 0.449034341 0.341600348 2.375809935 0.422757744 1.387368421 0.508358025 ( ) 18,284 0 17396 0 12198 0 ( ) 56.9421352 0 40.79896298 0 79.4046565 0 () 110,640,965.95 90,310,910.10 72,712,378.08 () 6,221,104 3,229,377 2,909,459 3,487,017 2,803,549 1 =/ =/=/12 22010 826 9 2011 2012 32010-2011 2012 2012 1.8 42012 5 6 20122010-2011 2012 10.99713.110.8 60 2012
2012 61 2012 236,624.77 2011 261,891.00 2010 256,491.00 2012 2011 2010 94.57 40.58 41.95 3,599.885 2,960.48 2,807.97 1 2010 2011 2012 2 2011-2012 2012 2011 2010 2012 2011 2010 15.66% 15.37% 17.46% -0.29% 10.95 11.64 12.66 0.69%
2012 63 / / / 075523951197 518048 15 ub_csr@pingan.com.cn 95511
64 2012