CIP.- 2004 1 ISBN7-5017-6179-5 Ⅰ Ⅱ Ⅲ Ⅳ C933 2 CIP 2003 100264 100037 3 WWW economyph com 13701326619 787mm 960mm 1 16 24 5 302 20041 1 20041 1 ISBN7-5017-6179-5 G1205 38 68359418 68319282 68344225 68353507 68341876 68341879 68353624 66162744 233
e 1 15 22 28 39 51 72 85 97 105 113 121 123 1
131 MISERP 141 152 SOHO 158 164 171 2 180 187 196 IBM CEO 206 215 222 229 239 252 259 269 282
294 306 312 319 330 338 346 351 360 369 377 3
e? 19941995 1
21 2
? 1920 19 19 20 20 20 20 3
4 14 14 1 2 3 4 5 6 7 8 9 10 11 12 13 14
X Y X 5
Y 6 A
? 20 7
30% 30%? 8
WTO WTO 9
1998 4 瑏瑠
1998 瑏瑡
瑏瑢 15% 7 300 300
IBM 3C C Content 瑏瑣
CColaboration C Commerce E 瑏瑤
? 10% 1996 瑏瑥
1100 3 瑏瑦? BBS
300 3? 瑏瑧
200% 瑏瑨
1. 2. 3. 瑏瑩
? 10 1988 1997 5 5 13 瑐瑠
瑐瑡
20 90 瑐瑢
? 2000 1996 26 7704 1999 9248 6 3% 2 6% 瑐瑣
Netscape 20 Cisco 12 1996 53 NetscapeCisco? 瑐瑤
EDI 2000 瑐瑥
1 20 800 瑐瑦?
瑐瑧
瑐瑨
? 6 6 6 7 6 7 7 10 瑐瑩
Team-Game 瑑瑠
? 瑑瑡
? VIP 瑑瑢
瑑瑣
VIP VValidation IInformation 瑑瑤 PParticipation
? 1933 3000 3000 瑑瑥
25 瑑瑦 8
20 70 19 20 Z 20 100~150 3 20 60 80 30 19822 瑑瑧
7 3 4 7 20 90 瑑瑨
? 瑑瑩
15% 19991215 WIN2000 WIN2000 108 44 5600 77 瑒瑠
CEO 24 1000 1 瑒瑡
? 20 90 瑒瑢
1932 瑒瑣
ArchieBCarol1991 1 瑒瑤 1
Stakeholder Stockholder 瑒瑥
瑒瑦 2
瑒瑧
1 2 3 4 瑒瑨
瑒瑩
瑓瑠
瑓瑡
20% 80% 瑓瑢
瑓瑣
瑓瑤
瑓瑥
瑓瑦 1 2 3
瑓瑧
瑓瑨
IBM IBM IBM 1984 10 IBM 1951 瑓瑩
瑔瑠 183 1955 1000 1970 5 10 3%20%?
瑔瑡
瑔瑢
1985 1991 CEO46 Stare Stare Stare 15% 瑔瑣
P A 瑔瑤 60%85% 50%75% 35% 55% 20 H
Del egationofauthority 瑔瑥
瑔瑦
瑔瑧
30 C. 瑔瑨
23 1969 J LaurenceJ.Peter 瑔瑩
瑖瑠
瑖瑡
瑖瑢
? 5 4 35 60 90 10 15 1993 200 12 18 1000 7 2000 5 12 瑖瑣
24 26% 50% 75% 166 55 1200 600 3M IBM 1991 10 4 1992 瑖瑤
1. 2. 瑖瑥 3. 4. 5. 6.
20 5060 1020 瑖瑦
瑖瑧
3-4 60% 90% 瑖瑨
? 瑖瑩
瑘瑠
30 6 36 1-24 8-9 瑘瑡
瑘瑢
4-8 8-9 瑘瑣
瑘瑤 r=n 2n-1+n- 1 r n
? 瑘瑥
? 瑘瑦
瑘瑧
100 瑘瑨
瑘瑩
? 瑝瑠
325 100 瑝瑡 50
? 11 l98811 14 2 2 10 瑝瑢
TVA 瑝瑣
50%TVA 瑝瑤 TVA TVA
? 瑝瑥
? 瑝瑦
瑝瑧?
1998 瑝瑨
1999 9400 5 2 30 4 1 272 161 55 08 12 43 08 4 34 1999 瑝瑩
1999 453 7 45 31 5 15 69 30? 8
?
? IBM
? 5 3?
?
??
360 360 360
??
80 20 80 20 the80 20principle 19
20% 80% 10% 65%5% 50% 80% 20% 80% 20% 80 20 80 20 80% 20% 20% 20% 80 20 80 20
20% CEOCFO R&D 80 20 80 20
?
1992 1997
??
?
?
?
e MISERP 21 SOHO? 1999927 99
40 90 21 5
19996 400 2000 2700 3000 21 38% 32% IT 20 90 IT
2003 8000 l 40 2003 84 1
3 1995 2000 sunmicrosystems MoveMentof Bytes?
LIAOLIAO
DDS
DDS
ERM
MIS qqqqqqqqqqqqqqqqqq r r r r ERP MISManageInformationSystem MIS MIS MIS
ERPEnterpriseResourcePlanning ERP20 80
MIS ERP MISEPP MIS HUB PSTN
MIS MIS MIS MIS MIS? MIS MIS
MIS MIS BOSS MISEIS MIS OA MIS MIS? MISERP 1992 MIS 1995 MIS MIS PAI
Oracle MIS ERP 90% ERP ERP
ERP ERP MIS ERP 10 ERP ERP
? ERP 2002621 ERPU8 1 ERPU8 ERP ERP
30% 200% 50% ERP? ERP ERP
ERP ERP ERP ERP ERP ERP ERP ERP ERP
? MISERP MISERP MISERP MISERP MISERP MISERP MISERP
MISERP MISERP
MIS ERP e 10 12
20 80 CIO
? 1995 PC 150 100 300 34 MMX PentiumⅡ
1996 34 Internet
SOHO?21 SOHO SOHO SmalOficeHomeOfice IDC SOHO
19977 1650 900 600 SOHO 2006 SOHO 3000 6000 50 40 SOHO 4 SOHO 68% 1989 SOHO SOHO SOHO SOHO SOHO SOHO SOHO
SOHO SOHO SOHO SOHO SOHO SOHO SO HO SOHO SOHO
? SOHO
SOHO SOHO SOHO? SOHO SOHO
3 SOHO SOHO SOHO
SOHO
? ERP ERP ERP ERP ERP
ERP ERP ERP ERP ERP ERP ERP ERP ERP ERP?
E McKinsey
?
1954 2002 MBOmanagementbyobjectives
?
?
? 3000 5 198
199211 1 4 3 3000 29 20% 1993 800 2001 1 4
2000 30 24 45 4
? 20021116 200331 SARS 2003 42 SARS 300
SARS
?
?
?
?
90?
SARS
?
? 1805??
??
360
?360 360 ful-circleappraisal multi-asesment 360 360 360 360 360
360 360 360 360? CEO CA CEO
CEO CEO CEO CEO CEO
CEO CEO CEO CEO
?? MBA
?
IBM 1 220 3
ABCD A BCD?
IBM CEO IBM 1992 IBM 78 50 IBM IBM JacWelch IBM Sun 199341 IBM CEO IBM
IBM 10 1994 1995 1996 1997? IBM 30 IBM Gartner IBM IBM IBM IBM
IT IBM CEO IBM IBM IBM IT? IBM
40% IBM 30% IBM Tivoli IBM IBM 1997 542 408000 IBM 20 90 21 IBM IBMM IBM IBM IBM IBM
IBM IBM IBM IBM IBM 350 500 IBM 1996
? IBM IBM 45 IBM Henry
IBM Win Execution Co-operation IBM IBM 13 IBM IBM 20
PC 20023 CEO IBM CEO IBM 10 IBM
?
? 328 30 2008
? 19 1997 SARS 140% 25
? 8500
4? 5% 3
2000 150 1985 90 1992 100 50 40 8 6% 6% 8%
12 5% 8% 60% 40% 8% 8% 1 5~3 500 6% 300 6% 6%
? 1.. 2. 3. 4.
? 8
500 70%
? 38 35 25 120 1998 13 6 7 8 4 1
? 4? 200363
M 80 20 20% 20% 20% 80%?
? 2002 6500 2000 10 80% 20%
80 20 80 205? 10% -15% 10% 10%
40%-45% 10%-15% 60% 40% 5-8
? 85
10 20 33 11 70% 6? GE
20% 70% 10% 20%%10%%? 1889 McCorMick 50 9 18 5
6 6 20% 8 50 6 1
50? McCorMick
? CharlesA O ReilyⅢ JefreyPfefer HiddenValue
?
?
? 3 14 3000 8
3000 15 30
2000?IBMSGI IBM IBM SGI SGI
IT Panelinter view?
? CEO 200257 50 20
qqqqqqqqqqqqqqqqqqqq r r r r 500 1970 28 1998 10 1 1200 1998 16 5 137 5 4 7 19% 70% 10
35% 3 500 297 46 300 ISO-9001? 2% 15% 10%
2% 2% 6%8% 5%8% 2 5% 5% 8% 60% 8% 8% 6% 300 140 80
8 6% 8% 6% 300 6% 1 90 5%~7%4258 6% 10% 7% 160 300?
20% 70% 10% GE 20% 20% 70% 10% 10%
?
? 1995 10% 30 40% 60%
? 1. 2.
? OEC OEC 1 OEC 3? 100 150
? 3 7 5
7 A1A2B1B2B3C1C2 A1A2 5% C1C2 3%B1 15%B3 7% B2 70% 7 5 G1 G2G3G4G5 G1 17%G2 33%G3 33%G4 14%G53% G2 G1 11 7-8 14 G1 50 G5 1100 700 3
46000 2 3 3 9 10% 10
?
? 40 40
??
200?
??
10%? 1992 50
MBOManagementbyObject MBO MBO MBO MBO 40% MBO 1999 MBO 2000 MBO MBO MBO MBO
MBO MBO MBO MBO MBO MBO 10 MBO MBO
MBO 10% 15% MBO review MBO 10 MBO 1% MBO 50% MBO?
3 KEY WORKPARTNER 360 25 25
1 SCORE CARD 23 5 6 3. 2. 1.
2000 2000
13 664
23% 40% 1377 8? 1998 21 35
? A 200210 A
HR HR
2-3 A?
5?
3 3 BusinesObjective GROWS Develop mentobjective Supervi sor Coaching GROWS GROWS GROWS GROWS
Feedback Coaching Recognition Feed back Coaching Recog nition GROWS
6
? OEC OEC O Overal E Everyong Everything Everyday C ContralandClear OEC OEC
1988 102 1. 156 545 2. 156 3. 1964
3E 1% 70
3E 12 100%
30~50%? =?
??
??
?? 360 360 360
360 360 360 360 360??
?
?
?
60% 20% 5%10% 5% 80% 100% 40% 100
GE 1878 199819992000 199819992000 199819992000 199819992000 100 1998 19992000 100 1998 19992000 GE GE
1 2
3 4 SMART SSPECIFIC M MEASURERABLE A ACTIONABLE R REALIC T TIMEBOUND
E
360 360
CFO 111 78
?
? de CFO
PeopleSoft CEO CFO CFO 2002 CFO
CEOCFO
NTU nix CFO 80% 20% 80%? 1793 200
86 1989 1992 1995223 4 1995227 19951122 6
19977
? 3 20
10
?
?
?
? 2003 18 800 2 100 4 100
1996 CFOControler 20002002
1995? 200 100 200 mysap mysap mysap.com SAPSEM
SEM -BCS mysap SAPCO SEM-BCS mysapbi SAP
SEM-BCS SEM-BCS SEM-BCS 200 SEM-BCS mysapbi SEM-BCS mysapbi SEM- BCS
? ERP ERP ERP 8000
360 ERP ERP ERP 6
ERP 4 ERP
ERP 44 9 10
ERP ERP
?
??
?
?
? 1.
2. 3. 4. 5.
? GE31 CFO 2002 1024 3 1% 3 248% 9600 33 3 34 1 15 2002 911
GE 46 80% GE GE 8000 10 CEO CFO CEOCFO
15 CFO Unisys 1965 GE 1983 1997 GE? A 5 IT
IT 30% 2025 1015 2300
AB 1995 20016 MBO MBO 2001 2001 2002 4 26 MBO 513 1991
8000 10 1996 B A 2001 MBO 10 10 GE GE WTO MBO MBO
MBO MBO MBO MBO MBO MBO MBO MBO
? 100
10% 1996 1100 3
? 20 30 863 8%
? 1998
? MBO 2001 MBO MBO MBO 10 MBO
CEO 990? 190 209
? 193
?
? ABS 4 20 70
? 42 20% 80% 80% 20% CEO
80% 20% =+= +
??
? 1 2 8000 1990 GDP 19%31% 1999 12 1 1 3 20 15 1979 3 3 15 20
500 1 4 530 200 2000 1 3 19985
1?
80 60 30
80 1994 358 2000 28 4 147 90 8 44 9000 9
1995 300 10
? 2002 16 100 10
1999 501 55%
2003 2000
CEO
200110 CEO CEO 20