BOCG BKD 211 (chi+eng)17_05version-SQ02297_(180222)-R4

Transcription

1 General Information

2 - 1 -

3 - 2 -

4 - 3 -

5 - 4 -

6 () - 5 -

7 - 6 -

8 - 7 -

9 () - 8 -

10 () - 9 -

11 ()

12 (a) (b) (c)

13 (a) (b) (c) (d) (e)

14 - 13 -

15 - 14 -

16 - 15 -

17 - 16 -

18 - 17 -

19 ()

20 ()

21 We provide a variety of accounts and services to make banking easy, convenient and to meet your banking needs. This booklet describes some of the accounts and services available. Please consult our staff who will be happy to answer your enquiries. Information Your information is required for the purpose of opening your account, providing services to you and, where applicable, conducting suitability assessment. Please refer to the Bank s Data Policy Notice or documents under other relevant headings issued by the Bank and its associate entities from time to time relating to the general policies on the use, disclosure and transfer of personal data. For compliance with local laws and regulations as well as the Bank s customer due diligence policy, prospective customers should identify themselves, and the individuals who ultimately own or control an account. Supporting documents are required, e.g., Hong Kong identity card, passport, and a recent utility or rates bill. We will retain a copy of the identity documents. The required information includes present and former or other names, residential address and permanent address, date of birth, nationality, and occupation or business. For a corporation, the required information covers its principal shareholders, directors, account signatories, corporate structure, the nature of business and the source of funds. Where applicable, for the purpose of conducting suitability assessment, we will also require from you information including but not limited to your financial situation, investment experience and investment objectives. Corporations should provide copies of: - Certificate of Incorporation - Business Registration Certificate (if available) - Memorandum and articles of association or other constitutional documents (including all amendments to-date) Your documents may need to be certified, e.g., a lawyer or an accountant. An account may not be operated until we have completed necessary checking, e.g., a search at a public registry. Other information and documents may be required. We may decline an application without giving reasons. Account operation Account operation Please refer to our current list for details of fees, charges and interest rates

22 A written statement will be sent to you for some new accounts and services. Please check that the statement is correct. We may set a minimum initial balance requirement for account opening purpose. Please consult our staff for details. Charges may apply or no interest accrues if your account balance falls below the prescribed minimum. Charges may apply or no interest accrues if your account remains inactive for 2 years (charges will be debited semi-annually). Restrictions on transactions may apply to an inactive account. Your authorised signatories will have full authority to operate your account. The account holder or, if more than one, all of them together will be able to change the authorised signatories. Sometimes, we may require production of your ID card for verification. This will be for your protection. A signature will not work as soon as you tell us to change it. The new signature can be used when we have completed the necessary checking. An instruction given with your password or PIN is valid. It is important for your protection and to prevent fraud to keep your password and PIN secret, and your BOC card safe. In particular - - destroy the original printed copy of the password or PIN; - do not allow anyone else to use your card, password or PIN; - never write down the password or PIN on the card or on anything usually kept with or near it; - do not write down or record the password or PIN without disguising it; - do not select a password or PIN using your birthday, ID, telephone or lucky number, name or other easily accessible personal information. Avoid using the same code to access other services, for example, connection to the Internet or other web sites. Change your password and PIN frequently. The police and bank employees will not ask you for your password or PIN. You must notify us immediately if you find or believe that your password has been compromised, lost or stolen or that any unauthorised transactions have occurred

23 You will be liable for all losses if you have acted fraudulently or with gross negligence, or allowed a third party to use your password, or failed to keep your password and PIN secret or your card safe, or notify us of loss or theft. Please check cash transactions at our counter before leaving. Subsequent complaints cannot be verified, and will not be entertained. Large cash transactions may be subject to prior arrangements and charges. Interest t on your deposit will be calculated on a simple basis, and rounded to 2 decimal places (for Japanese Yen, rounded to yen), and based on: For HK Dollar, Pound Sterling, Singapore Dollar, Brunei Dollar and South African Rand : 365-day year Other currencies : 360-day year. Interest will be credited to a HKD savings account semi-annually; and to a foreign currency account monthly. For a cheque drawn on a bank in Hong Kong and deposited for collection before the cut-off time: interest will be credited on that day. If it is deposited after the cut-off time, interest will accrue on our next business day. For the purpose of this paragraph, business day means a day where there is inter-bank clearing and settlement of funds in Hong Kong. If the cheque is dishonoured, the interest will be reversed, and charges may apply. We will notify you promptly. Please collect the cheque or instruct us to present it again. If we have not heard from you, we may return the cheque to your address on our record by registered post. Related expenses will be deducted from your account. Cheques drawn on a bank in Hong Kong deposited on a day where there is inter-bank clearing and settlement of funds in Hong Kong for collection before the cut-off time will usually be cleared at about 3 p.m. on our next business day. For cheques deposited on Friday, the time will be 3 p.m. on our first business day in the following week. The relevant funds collected may not be used or withdrawn pending clearance. You may specify the maximum amount of each payment and the date on which such payments shall cease in your auto-pay or standing instruction. You may also try to alter or stop a transaction by giving us instruction to such effect before the transaction is completed. An advice will not be given if an autopay or standing order is rejected for insufficient funds or other reasons. If funds are deposited before rejection, and accepted by us for payment, charges may be deducted. If there has been a rejection for insufficient funds, we may terminate your - 3 -

24 autopay arrangement or standing order. 7 business days written notice signed by the original signatures will be required to change or cancel your autopay or standing instruction. We reserve the right not to collect any cheque or bill. Please notify us promptly in writing or by another agreed means if, e.g., you change your address or telephone number. Statements and other documents will be sent to your address on our record. The Bank will provide you with statement of account or a passbook may be issued to you. It is important for your protection that you carefully examine each statement of account, advice slip and confirmation. If you discover any error or unauthorised transaction, you must notify us immediately. If you do not do so within 90 days, all entries in the statement, advice slip and confirmation will become binding on you. If you hold a passbook, please check after each transaction that proper entries have been made. Withdrawals may be made with the passbook or account identification card. Please keep your passbook and account identification card under lock. Please immediately report any loss to us. If any sum is payable by you but unpaid, we may combine all or any of your accounts anywhere and all your liabilities. In the case of a joint account: - all of you together, and each of you individually, have obligations in respect of the account; - if the signing arrangement authorises some of you or other authorised signatories to act, their actions will bind all of you; - the signing arrangement may only be changed by all of you; - we may communicate with and pay any one; sums payable to any one may be credited into your joint account; - we may apply the balance in your joint account to reduce any liability of one or more of you; - upon the death of one, the balance in the account will, subject to estate duty clearance, if any, belong to the survivor; - any one may, if necessary, freeze the account

25 You may terminate an account or a service after you have given 30 days prior notice to us, complied with our requirements and paid our fees. Charges will apply if the account is closed within 3 months. A shorter notice may be accepted. We may, by 30 days prior notice, close your account. The notice may, if necessary, take effect immediately. We may close an account with a zero balance without prior notice. Please refer to our current Conditions for Services for the actual regulations governing your accounts. Hong Kong dollar savings account You can conduct Hong Kong dollar deposit / withdrawal transactions by using Hong Kong dollar savings account. We provide account statement (you can choose to receive either in electronic form or by mail) for viewing all transaction records. Interest accrues daily over a 365-day year. Interest is credited semi-annually. In case of closure of an account, generally interest will be calculated and accrued up to the day preceding the day on which the account is closed. For details of interest calculation arrangement, please consult our staff. We may impose counter service fee and/or monthly fee onto Hong Kong dollar savings account. We have sole and absolute discretion to waive all or any part of the charges mentioned above for individual customer class(es) or persons designated by the Bank from time to time. Multi-currency savings account You can only open one multi-currency savings account to handle transactions with various currencies including Renminbi. Please refer to the relevant leaflet or consult our staff. Interest is payable on each currency at our rate for that currency. Interest is credited monthly. In case of closure of an account, generally interest will be calculated and accrued up to the day preceding the day on which the account is closed. For details of interest calculation arrangement, please consult our staff. Foreign currency notes are not usually accepted; the difference in exchange rates will be deducted. Withdrawals will generally be made in Hong Kong dollars converted at our exchange rate, or by TT or a draft (subject to charges)

26 BOC Card BOC Card (including other cash withdrawal cards) is issued to customers with Hong Kong Dollar, Renminbi savings/current deposit accounts. BOC Card gives access to your registered accounts (registered accounts can be individual account, single-sign joint account and sole-proprietor account) at our ATMs and designated electronic channels. The maximum number of accounts that you may register for each BOC Card (depending on the type of BOC Card) is subject to our revision from time to time. You may register any of your accounts under your name (including single-sign joint account) up to a maximum of 5 Cards (including BOC Credit Card). Joint account (single-sign joint account only) holder(s) may apply for individual BOC Card. Up to 5 BOC Cards with the same single-sign joint account as primary account will be issued to 5 joint account holders for their respective use (depending on the card type). If your chip-based BOC Card with your joint account as the primary account is not the first card issued for the joint account, you may at the account selection screen of ATMs and our designated electronic channels access any of the first two or three registered accounts for conducting transactions, depending on whether the ATMs and the designated electronic channels are compatible with the chip-based BOC Card or not. You may also conduct transactions over our branch counters for all your accounts (including individual account and single-sign joint account) simply by producing your BOC Card and keying in your password to confirm your instruction, subject to the availability of such authentication service at that branch. The above services shall be including but not limited to cash withdrawals, transfers, investment, balance enquiry, transaction record enquiry and all other general counter services. Depending on the card type of BOC Card, you may collect your Card at branch immediately or by mail. Annual fees will be deducted in advance from your primary account in Card when the BOC Card is issued. The following transactions may be conducted at ATMs and designated electronic channels: (including but not limited to): (depending on the type of BOC Card) - 6 -

27 - cash withdrawals - transfers and currency exchange - account balance enquiries - request current account statements - request cheque books - pay bills - purchase - placement of time deposit - existing customer account opening - payroll service registration - upgrade to integrated account service - credit card application - personal loan application - mortgage application - enrolment of travel insurance - banknote reservation You may use ATMs with the logo, JETCO, UnionPay, PLUS (applicable to BOC VISA Credit Card linked with bank accounts) or CIRRUS (applicable to BOC MasterCard Credit Card linked with bank accounts) (depending on the card type). You may make purchase at the outlets bearing the EPS logo or UnionPay logo (depending on the card type). The maximum daily transaction limit applicable to all existing and new issued BOC Card (HKD/Dual Currency) for each customer (regardless of the number of BOC Cards registered under the same account holder) at the ATMs are listed in the table below, except for the counter transactions. For transaction involving Renminbi, please also refer to Supplemental Information on Renminbi Services. - Daily cash withdrawal limit Customer segment 2 Maximum Daily Limit Limit for adjustment General customer 10, , or 20, i-free Banking customer 20, , or 20, Enrich Banking customer 20, , or 20, Wealth Management customer 30, , or 20, or 30, Remarks: 1. The maximum daily limit is based on HKD or RMB, depending on the currency of transaction. 2. Refers to the highest Class among all the single account(s) and joint account(s) under the customer

28 - Daily limit for POS transaction and transfer to other accounts not registered under the card: - Daily maximum limit for transfer to other accounts in same currency, EPS or UnionPay POS transaction is HKD50,000 or RMB50,000 (depending on the currency of transaction). - Daily transfers limit among registered account: No daily limit for transfer in same currency among registered accounts. - Daily bill payments limit: Daily bill payments limit via JET PAYMENT and PPS is HKD100,000 (not applicable to the BOC Card (RMB) and RMB accounts linked to BOC Card). - ATM cash withdrawal outside Hong Kong and withdrawal limit: Prior to perform ATM cash withdrawal outside Hong Kong, customers are required to activate their BOC Card in used, as well as to set up the valid day range and cash withdrawal limit (depending on region, card type and ATM networks). The maximum withdrawal limit of each of the BOC Card owned by customers must be lower than the daily cash withdrawal limit of the customers. Auto-transfer Service (Only applicable to BOC Card (Dual Currency)) - Auto-transfer Service refers to transactions (including cash withdrawal or purchase) conducted by you at the UnionPay network, where the transaction amount will be automatically debited from your other account maintained in the BOC Card if the outstanding balance of your transaction account in the BOC Card is insufficient to settle the total transaction amount, provided that such other account maintained in the BOC Card has sufficient funds to settle the total transaction amount. Manual fund transfer is not required. - If all the accounts in the BOC Card are either Hong Kong Dollar accounts or Renminbi accounts, the total transaction amount (in Hong Kong Dollars, Renminbi or other foreign currency) will be debited from your primary account in the BOC Card. If the outstanding balance in your primary account is insufficient to settle the total transaction amount, the total transaction amount will be automatically debited from your first supplementary account in the BOC Card and so forth. If none of the linked accounts in the BOC Card has sufficient funds to settle the total transaction amount, the transaction will be cancelled. - If both Hong Kong Dollar and Renminbi accounts are linked to the BOC Card, the total transaction amount will first be debited from your first Renminbi account in the BOC Card when your transactions are in Renminbi. If there is an insufficient balance in such Renminbi account to settle the total transaction amount, the total transaction amount will be automatically debited from another Renminbi account (if any) linked to your BOC - 8 -

29 Card. If none of the above Renminbi accounts has sufficient funds to settle the total transaction amount, the total transaction amount will then be debited from your Hong Kong Dollar account in the BOC Card (in which case, the exchange of Hong Kong Dollars to Renminbi will be involved). If none of the linked Hong Kong Dollar accounts in the BOC Card has sufficient funds to settle the total transaction amount, the transaction will be cancelled. In conclusion, if none of the abovementioned accounts in the BOC Card has sufficient funds to settle the total transaction amount, the transaction will be cancelled. - If both Hong Kong Dollar and Renminbi accounts are linked to the BOC Card, the total transaction amount will first be debited from your first Hong Kong Dollar account in the BOC Card when your transactions are in Hong Kong Dollars or foreign currency (except Renminbi). If there is an insufficient balance in such Hong Kong Dollar account to settle the total transaction amount, the total transaction amount will be automatically debited from another Hong Kong Dollar account (if any) linked to your BOC Card. If none of the above Hong Kong Dollar accounts has sufficient funds to settle the total transaction amount, the total transaction amount will then be debited from your Renminbi account in the BOC Card (in which case, the exchange of Renminbi to Hong Kong Dollars or foreign currency will be involved). If none of the linked Renminbi accounts in the BOC Card has sufficient funds to settle the total transaction amount, the transaction will be cancelled. In conclusion, if none of the abovementioned accounts in the BOC Card has sufficient funds to settle the total transaction amount, the transaction will be cancelled. - Auto-transfer Service is not a pre-set function and you are required to complete the necessary documents designated by us at any of our branches in order to activate the Auto-transfer Service. - Auto-transfer Service is only applicable in ATM and POS terminal with the UnionPay network for your cash withdrawal and purchase. - The Renminbi and Hong Kong Dollars exchange rate for the Auto-transfer Service is subject to the relevant cash exchange rate prescribed by us at the time of the transaction. If the exchange of Hong Kong Dollars and foreign currency (except Renminbi) is involved, the relevant exchange rate of Hong Kong Dollars and foreign currency (except Renminbi) is subject to the daily exchange rate prescribed by China UnionPay at the time of the transaction. - When you withdraw cash or make purchase by the BOC Card via the UnionPay network (whether or not the Auto-transfer Service is involved), owing to system restrictions prescribed by the network service provider, the standard receipt generated can only display the card number of the BOC Card but not the number of the actual account being debited - 9 -

30 for the transaction. You can enquire the transaction details via Internet Banking, passbook or statement. - All the accounts, including any Hong Kong Dollar / Renminbi current / savings accounts maintained in your BOC Card, will be included in the Auto-transfer Service once the Auto-transfer Service is activated. You should make sure that sufficient funds are maintained in all your related accounts linked to the BOC Card for other financial arrangements (including without limitation autopay transaction or cheque) in order to avoid other transactions being rejected due to insufficient balance in such accounts. When using your BOC card, beware of the surroundings. Do not let others see your PIN or account information. Please memorise your PIN and change it regularly. For security reasons, you should not use your identity card numbers, birthday dates, telephone numbers, commonly used combinations of numbers (e.g ) or other easy-to-guess numbers as your PIN. You also should not use the same code to access other services, including connection to the internet banking or other websites. Please do not disclose your PIN to any person under any circumstances, including the Police and Bank staff. Check that the advice slip is correct, keep it safely or destroy it. You can choose not to print out an advice slip for ATM transaction. The following services are also available with your BOC Card: (depending on the card type) - EPS at merchants with the EPS label. Payments will be directly debited from your registered account. Cardholder can opt to use or terminate the service of purchasing Hong Kong Jockey Club (HKJC) cash vouchers via EPS. - UnionPay POS Services: pay for your purchase by UnionPay POS services at any outlets bearing the UnionPay logo. The transaction amount will be debited directly from the accounts of your BOC Card. - JET PAYMENT to pay electricity, gas, telephone and other bills at ATMs. Payments will be directly debited from your registered account. You can print an advice slip for reference. - PPS to pay bills on a digital phone or the Internet. - RMB notes may be withdrawn at designated ATMs. When you withdraw cash or make purchase by your BOC Card via UnionPay, PLUS (applicable to BOC Visa Credit Card linked with bank accounts) or CIRRUS (applicable to BOC MasterCard Credit Card linked with bank accounts) network, owing to system restrictions prescribed by the network service provider, the standard receipt generated can only display the primary account number of your BOC Card but not the number of the actual

31 account being debited. You can enquire the transaction details via Internet Banking, passbook or statement. When you purchase any goods from or use any service provided by any retailer, shop or organization using your BOC Card via UnionPay or EPS, the statement from us may not display the name of the relevant retailer, shop, organization, or the transaction record number. The BOC Card may be incorporated into your BOC credit card. If you use the credit card account to withdraw cash at ATM, additional credit card charges and overdraft interest will be incurred. You must call the 24-hour hotline ( ) immediately if you find or believe that your BOC Card has been lost or stolen or that any unauthorised transactions have occurred. Please also attend our office to confirm the loss, and obtain a new card. Charges will apply to : - annual fee. - replacing a lost card. - cash withdrawal in Hong Kong from ATM other than JETCO ATM. - cash withdrawal outside Hong Kong from ATMs with the logo JETCO, UnionPay, PLUS (applicable to BOC VISA Credit Card linked with bank accounts) or CIRRUS (applicable to BOC MasterCard Credit Card linked with bank accounts) (depending on the card type) - mailing cheque book to you. BOC Card - Business BOC Card - Business is issued to sole proprietorships, partnerships, limited companies and other organizations (business customers). You may apply for a maximum of 3 BOC Cards - Business. Each BOC Card - Business will have one primary account designated by you. Each account may be the primary account for a BOC Card - Business. If you wish to have more than 1 BOC Card - Business, you will need to designate another account as the primary account. Apart from the primary account, you may register up to a maximum of 2 of your other accounts (such as a HKD savings account or current account) opened with us as subsidiary accounts (the primary account and the subsidiary account(s) are collectively the registered accounts ). Each registered account must be opened in your name. By using the BOC Card - Business service,

32 you will enjoy 24-hour access to your registered accounts at our ATMs and designated electronic channels. A holder of the BOC Card - Business must be an authorised signatory of your company. If a person ceases to be an authorised signatory, the relevant BOC Card - Business will automatically be cancelled. A cardholder may access all registered accounts. Upon successful application, the BOC Cards - Business will be mailed to your designated address. No annual fee is payable. The following transactions may be conducted by a cardholder at ATMs, over the counter at our branches, and through our designated electronic channels (including but not limited to): - cash withdrawals - transfers - balance enquiries - placement of time deposit - request current account statements - request cheque books - pay bills - change the language display on ATM screen Addition/deletion of registered account(s), re-activation of any BOC Card - Business, change of daily transaction limit, and change of the embossing name on the BOC Card - Business must be accompanied by the signed authorisation document by (a) for a sole proprietorship, the sole proprietor; (b) for a partnership, all partners; and (c) for a limited company, 2 directors / 1 director and the company secretary / the sole director. You may use ATMs with the logo, JETCO, UnionPay or ATMs of Bank of China in the Mainland. Settlement will be in Hong Kong dollars. You may make purchase at outlets bearing the EPS logo or UnionPay logo. The maximum daily transaction limit is shared among all BOC Cards - Business for each customer. (a) Daily cash withdrawal limit: up to HK$10,000. You may change the limit to HKD20,000 or HK$30,000 upon successful application to us

33 (b) (c) (d) (e) Daily limit for POS transactions and transfer to accounts not registered under BOC Card - Business in the same currency, by EPS or UnionPay : up to HKD50,000. Daily transfer limit among registered accounts: no limit for transfers in the same currency among registered accounts. Daily bill payments limit via JET PAYMENT and PPS : up to HKD100,000. ATM cash withdrawal outside Hong Kong and withdrawal limit: Prior to ATM cash withdrawal outside Hong Kong, you must activate your existing BOC Card - Business, and designate a period of use and cash withdrawal limit (depending on the region and ATM network). The maximum withdrawal of each BOC Card - Business must not exceed your daily cash withdrawal limit. For transactions involving Renminbi, please refer to our Supplemental Information on Renminbi Services. The operations and functions of BOC Card - Business and these terms may be revised from time to time by us. The following services are also available with your BOC Card - Business: - EPS at merchants with the EPS label. Payments will be directly debited from your registered account. - UnionPay POS Services: pay for your purchase by UnionPay POS services at any outlets bearing the UnionPay logo. The transaction amount will be debited directly from the accounts of your BOC Card - Business. - JET PAYMENT to pay electricity, gas, telephone and other bills at ATMs. Payments will be directly debited from your registered account. You can print an advice slip for reference. - PPS to pay bills on a digital phone or the Internet. - RMB notes may be withdrawn at designated ATMs. When you withdraw cash or make purchase by your BOC Card - Business via UnionPay network, owing to system restrictions prescribed by the network service provider, the standard receipt generated can only display the primary account number of your BOC Card - Business but not the number of the actual account being debited. You can enquire the transaction details via Internet Banking, passbook or statement. When you purchase any goods from or use any service provided by any retailer, shop or organization using your BOC Card - Business via UnionPay or EPS, the statement from us may not display the name of the relevant retailer, shop, organization, or the transaction record number

34 You must call the 24-hour hotline ( ) immediately if you find or believe that your BOC Card has been lost or stolen or that any unauthorised transactions have occurred. Please also attend our office to confirm the loss, and obtain a new card. Charges will apply to: - replacing a lost card. - cash withdrawal in Hong Kong from ATM other than JETCO ATM. - cash withdrawal outside Hong Kong from ATMs with the logo JETCO, UnionPay or ATMs of Bank of China in the Mainland (depending on the card type). - mailing cheque book to you. Notice to cardholder : When using your BOC Card - Business, beware of the surroundings. Do not let others see your PIN or account information. Please memorise your PIN and change it regularly. For security reasons, you should not use your identity card numbers, birthday dates, telephone numbers, commonly used combinations of numbers (e.g ) or other easy to guess numbers as your PIN. You also should not use the same code to access other services, including connection to the internet banking or other websites. Please do not disclose your PIN to any person under any circumstances, including the Police and Bank staff. Check that the advice slip is correct, keep it safely or destroy it. You can choose not to print out an advice slip for ATM transaction. Notice to company : Please note that each holder of the BOC Card - Business will individually have access to the company s registered accounts and to the account information even if the existing mandate of the company requires joint signatures to operate the registered accounts. We have sole and absolute discretion to waive all or any part of the charges mentioned above for individual customer class(es) or persons designated by the Bank from time to time. Deposit A large variety of currencies, amounts and terms are available; please refer to the relevant leaflet or consult our staff. A deposit may be funded by transfer of fund from your savings or current account maintained with us. Cash will not be accepted for placing a deposit. Interest on call deposits is calculated daily at our (fluctuating) rates. A call deposit does not have a fixed deposit period or maturity date

35 The deposit and interest will be repaid at maturity. If we permit early withdrawal, no interest will be paid, and compensation and charges will be deducted. A deposit, which would otherwise mature on a non-business day, matures on our next business day. The original deposit interest rate will apply. A deposit may be funded by a cheque drawn on a bank in Hong Kong, if we agree. Funds may not be withdrawn before the cheque has been cleared. If the cheque is dishonoured, accrued interest will be reversed and charges will be imposed. On making a deposit, you may give instructions for the disposal of principal and interest at maturity (for example, automatic rollover, transfer to savings or current accounts etc.). No reminder of the maturity date will be sent. Withdrawal in Hong Kong dollars may be made at our designated branches. The funds may be withdrawn by means of a cashier s order (charges apply). A foreign currency deposit may be withdrawn by TT or a draft. Charges may apply. Cash withdrawal of the deposit will not be accepted. If you fail to give maturity instruction for a deposit, the principal and interest of the deposit will at maturity be placed a one day call deposit automatically. If you fail to give maturity instruction for a swap deposit, the principal and interest of the swap deposit will at maturity be rolled over for the same deposit period automatically. Club Deposit Club Deposit may be maintained in designated currencies and deposit tenors in accordance with your needs and goals. You may also choose the deposit amount (subject to the prescribed minimum amount) and the date starting the instalments. Please consult our staff for details. We will issue a Deposit Confirmation setting out the information about the Club Deposit, including: the target amount at maturity, amount for each instalment, instalment date, the deposit tenor, the maturity date and the interest rate etc. after setting up a Club Deposit. Please check the details promptly and let us know if there is any error. You may arrange an autopay instruction to debit the deposit amount from your designated account maintained with us when setting up a Club Deposit. Payment from other banks shall not be accepted. Upon maturity, all the deposits and interests will be paid to the same designated account. You should make instalment and have sufficient funds in your designated account on the instalment date. Instalment will be debited from the designated account on the instalment date

36 If any instalment is not paid on time, we are entitled to deduct interest payable. Cheque A cheque payable to a named payee or bearer is payable to any person who presents the cheque to us. A cheque payable to a named payee with or without the words or order is payable to him or another person to whom the cheque is endorsed. A cheque which is not crossed (a cash cheque) may be cashed. A crossed cheque would not be paid in cash to the holder. For your protection, please delete or bearer on and cross all cheques. Do not pre-sign a cheque in blank. Please use care in drawing paper cheques; do not facilitate alteration or forgery. The signature should not be too simple. Write in non-erasable ink or ballpoint pen in Chinese or English. Write the payee s full name, and cross out any blank space. Leave no space in front of, in between or after the amount. Add only after the amount in words. Use Arabic numerals for figures. Confirm any alteration by your full signature. A paper cheque book will usually be mailed to you within 1 week. If you request bearer cheques to be mailed to you, registered post will be used at your cost. On receipt, please check the cheque serial numbers, account number, your printed name and the number of the cheques. Please immediately report any irregularities to us. Please keep your cheque books under lock. Please immediately report the loss of any signed or blank cheque or cheque book to us. For channel(s) of using e-cheques Service, please visit our website or contact our staff for details. Please use care in issuing e-cheques: please keep your electronic banking service password secret. Write the payee s full name. A cheque may be dishonoured if there are insufficient cleared funds (or overdraft facility) in your account. Charges may apply. Prior notice may not be given. We may choose to pay (without prior notice). If we do so, you will repay the resulting debit, interest and charges. We may return a cheque unpaid if it is incorrectly completed, altered without your full signature, post-dated or out-of-date (e.g., 6 months old). Charges may apply

37 If you wish to stop payment, please give us full details of the account and cheque. Charges will apply. Hong Kong dollar current account A statement will be sent to you, or an electronic statement will be available, if there has been any transaction in your account during the previous month. If you do not receive a statement within 15 days, please notify us. Interest is not payable on the account balance. Overdraft interest accrues daily over a 365-day year, and will be calculated to 2 decimal places (with rounding) and deducted on the last calendar day of each month. CurrentPlus Integrated Current and Savings Account Opening a CurrentPlus Integrated Current and Savings Account allows you to issue cheques and earn interest at the same time. Interest accrues on the daily balance over a 365-day year. Interest is payable monthly. Overdraft interest accrues daily over a 365-day year, and will be calculated to 2 decimal places (with rounding) and deducted on the last calendar day of each month. When there is any transaction within a calendar month, a statement will be sent to you which may be in an electronic format. US dollar current account A TT account; TT exchange rates are applied. Deposits will be made in Hong Kong dollar notes, by transfer from another account or by a US dollar cheque drawn on a bank in Hong Kong. US dollar notes may be deposited at our designated branches. The difference in exchange rates will be deducted. Withdrawals (US$6,000 or less) may be made in Hong Kong dollar notes; the difference in exchange rates will be deducted. Withdrawals in US dollar notes, if available, may be made at our designated branches; the difference in exchange rates will be deducted. We may pay by TT or a draft; charges will be deducted. A statement will be sent to you, or an electronic statement will be available, if there has been any transaction in your account during the previous month. If you do not receive a statement within 15 days, please notify us. Interest is not payable on the account balance. Overdraft interest accrues daily over a 360-day year, and will be calculated to 2 decimal places (with rounding) and deducted on the last calendar day of each month

38 Electronic Banking Service / Phone Banking We provide various Electronic Cannels (including Internet Banking / Phone Banking / Self Services Terminal), to facilitate access to your registered accounts. Third party accounts may be registered for transfers to them. In the case of a joint account and the account is any-one-to-sign effective (i.e. the account is either one to sign only), each of you may operate the account using Electronic Channels and validly give instructions, including but not limited to fund transfer, investment, balance enquiry and transaction record enquiry. This applies even if not all joint account holders register to use the Electronic Channels. In the case of a joint account which requires two or more authorized signatories to operate the account (i.e. the account is both-to-sign effective), the scope of services to be provided to each of you via Electronic Channels shall be limited to enquiring information about the account, including but not limited to balance enquiry and transaction record enquiry. You may specify the payment transaction daily limit of Internet Banking. You may alter or stop a transaction by giving us instructions to such effect before the transaction is completed. Different channels may provide different services and transaction limits. Our system will assign a reference number to a completed transaction. When you enquire about a transaction, please quote the transaction date and reference number. On completing your transactions, please disconnect from our system (and, if appropriate, turn off the computer), to prevent others from accessing your account. For further information, please refer to the Frequently Asked Questions on our website, or us, or telephone us at Electronic Banking Service / Phone Banking annual and service fees are at the present waived. Our usual transaction charges apply. You may report security incidents or complaints to our 24-hour hotline at Outward remittance Where it is necessary for you to transfer any funds in foreign currency to another bank, or transfer any funds in Hong Kong Dollar to a bank out of Hong Kong, you may apply to do so

39 by way of remittance (telegraphic transfer or bank draft). As remittance usually involves cross-border or inter-bank transfer of funds, funds once remitted are no longer under the disposition of the remitting bank. Although we are obliged to use our best efforts to carry out the remittance instruction through the intermediary banks or institutions, you shall be responsible for the accuracy of the remittance instruction (including the name/address of the beneficiary and the receiving bank and the receiving account etc) and liable for all the risks and liabilities arising from any circumstances which are beyond the control of the bank. The payer will understand that differences in the legal system of the beneficiary s country or territory and in the payment system, foreign exchange control or banking practice may well effect the time when the beneficiary actually receives the funds. Additional costs may also be involved. The remitting bank may not be able to control or anticipate any such differences or costs. You should elect to remit your funds either by telegraphic transfer or bank draft according to your own needs and fill in clearly and duly sign the remittance application form. Your remittance may involve one or more heads of fees, for instance the enquiry and handling charges of the remitting bank (including telegram charges), and fees of the intermediary and beneficiary s bank. The actual costs tariff will depend on the circumstances. You may elect to have such charges and fees paid by the recipient party. Telegraphic Transfer: We shall, through the computer network system of the Society of Worldwide Interbank Financial Telecommunication (SWIFT), facsimile or telegram act on the information provided by you and instruct our overseas branch or correspondent bank to pay the funds to the beneficiary s bank which shall then make available such funds to the beneficiary. Once the funds is paid to the beneficiary s bank or credited to the account of the beneficiary, the transaction is considered completed (or paid and discharged in everyday language). Telegraphic transfer is the fastest, safest and most reliable mode of remittance, however higher handling fees are payable. Where details of the beneficiary s bank and account number are clearly stated, it should normally take 1 to 2 business days to transfer the funds to the beneficiary s bank. It may however take longer in practice as a result of local legal and payment systems, foreign currency controls or banking practice. If the details are not clearly stated in the remittance particulars, the remitting bank may have

40 to send the remittance notice, the remittance receipt or bank draft to the beneficiary by post and the beneficiary will have to go to the bank personally to attend to the procedure and acknowledge receipt, or receive the funds through local bills clearing system. The time of the transaction will therefore be lengthened according to the actual circumstances. It is therefore in your own interest to ensure the accuracy of the remittance instruction. Bank Draft: We shall issue and deliver to you an at-sight bank draft made payable to the payee according to the information you provide in the Bank Draft Application Form. You, the payer, will have to personally deliver the bank draft to the payee who will present it to the paying bank stated therein for payment or cash the same through his own bank. The handling fees of bank draft are lower than those of telegraphic transfer. Application Procedure for Canceling Remittance or Changing Particulars: - Where it becomes necessary for you to cancel the remittance or change the particulars after you have instructed us to transfer the funds, you shall fill in our application form as soon as possible. - Where the remittance process cannot be terminated or suspended and funds are paid and discharged, then even if we have accepted your application and proceeded with your request, neither we, the relevant intermediary bank or its branch, correspondent bank or receiving bank have the legal authority to compel the payee to return the funds or to refrain the payee from cashing the remittance. Where this is the case and we are unable to carry out your request of cancellation of remittance or change of particulars, neither we nor the relevant institutions or banks shall be liable and the relevant handling fees shall not be returned. - Where the funds are transferred by way of a bank draft, we will only entertain any application for cancellation of remittance or change of particulars if the original bank draft is returned to us. If the bank draft is lost, you must immediately report the case to us and sign a letter of indemnity. We are entitled to proceed with your request only after an additional indemnity has been executed by a third party whom we endorse. We shall only cancel the remittance or reissue a new draft after confirming with the paying bank that the remittance has not been paid and discharged and receiving an acknowledgement from the paying bank to the effect they have either countermanded payment or received a valid notice of cancellation. - When applying for cancellation of remittance or reporting the loss of draft, you shall pay fees including enquiry and handling fees (including telegram charges) as well as

41 all other fees of the banks involved in the transaction. Where your enquiry of the status of remittance necessitates further enquiry with the correspondent bank or paying bank by telegram, we shall be entitled to charge a handling fee in this connection. - Where we accept your application for cancellation of remittance, the relevant funds will only be returned to you after the paying bank has returned the same to us. The time necessary to return the funds will vary with circumstances. We shall not be liable for any loss suffered by you arising from the delay, e.g. interests and difference in exchange rate etc. We shall determine the applicable exchange rate for the remittance on the basis of our spot rate. If a provisional exchange rate is used in your application for a remittance or draft, we may debit any shortfall or credit any gain to your account without prior notice after we have determined the applicable exchange rate. We shall promptly notify you if the remittance could not be affected. Inward remittance Money received from outside Hong Kong shall accrue interest upon being credited to your account (presently USD and HKD current accounts do not accrue interest). A handling fee shall be chargeable for each transaction of inward remittance (including our handling fees, and those of the intermediary, remitting and correspondent banks). If a remittance to your account is received in a different currency from that of your account, it will be converted into the currency of your account at our spot rate before it is credited to your account. We shall notify you upon receipt of the remittance

42 BKD , S.G.