CONTENTS Introduction Getting Started CUHK(SZ) CUHK(SZ) Account Student Campus Card Network Wired & Wireless Netwo

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2 CONTENTS Introduction Getting Started CUHK(SZ) CUHK(SZ) Account Student Campus Card Network Wired & Wireless Network VPN eduroam Information System Official Website MyPortal New Student Registration System Registry System Blackboard WeChat Campus Card & Miniapp Self-service Printing System Teaching Support Seminar Rooms Classrooms Computer Labs Simultaneous Interpreting Labs Language Labs Office 365 Information Security IT IT Workshop & Student Assistant Recruitment IT Policies Network Usage Rules at CUHK-Shenzhen IT IT Facilities Acceptable Use Agreement Computer Laboratory Rules at CUHK-Shenzhen Campus Map Useful Links

3 INTRODUCTION Information Technology Services Office ITSO IT ITSO IT SharePoint cuhk.edu.cn/itsc/students%20public%20documents/forms/allitems.aspx ITSO The Information Technology Services Office (ITSO) is the technical administration unit to oversee and manage IT resources and infrastructures on campus. We help to provide IT services that enable faculty, students and staff to more readily achieve their academic, research and administrative missions. In this guide, you will find out useful instructions and information on how to use our application systems and IT facilities to support your learning and campus life. We also hope you will make good use of all the services we provide. For more detailed manuals, you may get them in our SharePoint: Students%20Public%20Documents/Forms/AllItems.aspx (Login required). If you have any problems or queries, please contact ITSO for help and advice. 1

4 GETTING STARTED ITSO CUHK(SZ) CUHK(SZ) CUHK(SZ) IT CUHK(SZ) 365 BlackBoard 15 CUHK(SZ) CUHK(SZ) CUHK(SZ) MyPortal edu.cn MyPortal MyPortal CUHK(SZ) MyPortal ITSO 8 A B C a b c 1 2 # Atx@ abc

5 Together with your letter of admission, you will get a notice of your CUHK(SZ) account and password, as well as a bank card issued by China CITIC Bank. You will also get your campus card on your registration day. CUHK(SZ) Account With your CUHK(SZ) account, you can access the university IT resources and services, including , CUHK(SZ) Wi-Fi, e-learning platform (BlackBoard), Registry System, New Student Registration System, Password security rules At least 8 characters long, including 4 types of the character sets and different from the previous two passwords: and public computers in all classrooms and the library, etc. Uppercase Letters ( A, B, C,... ) Numbers Lowercase Letters ( a, b, c,... ) Special Characters Activating your CUHK(SZ) account ( 1, 2, 3,...) #,... ) Your account is your student number. The account and initial password are included in the CUHK(SZ) Account and Password Notice. The initial password can only be used to activate your account; and therefore, it is suggested that you change your It cannot include your student number, and cannot be the same as any of your previous 2 passwords. For example, "Atx@18967" is a valid password, while "abc12345" is invalid, for it only contains two types of the character sets. password as soon as possible when you receive it since the services and facilities associated with the Password Forgotten or Expired account will be available only after your account is If you have set up security questions or set up an activated. You may change your initial password by additional address in MyPortal - My Account, logging in to MyPortal ( or the you can reset your CUHK(SZ) account password by campus public computers. yourself in MyPortal when it is forgotten or expires. Password expiry You are required to change the password every 365 days. Within 15 days before its expiration date, you will receive an notification to remind you to change your password in time. If the password has expired, you will not be able to access the related services and facilities until you change your password. If you have not set up security questions or bound additional address in MyPortal- My Account, you can bring your valid identification to ITSO Service Desk or send to isupport@cuhk.edu.cn to apply for a password reset at when the password is forgotten or expires. 3

6 GETTING CUHK(SZ) Office CUHK(SZ) IOS Exchange CUHK-Shenzhen, 4. CUHK(SZ) 5. ios Outlook QQ * 50G 4

7 Every student will be given a school when being enrolled, which is <student number>@link. cuhk.edu.cn. You can log in your school with your CUHK(SZ) account and password. Accessing System Student system is based on Microsoft Office 365 cloud service. You can access your student via webmail login ( or set up your account through desktop applications, mobile apps and other mobile terminals with below configuration parameters: Account Type: Exchange Address: Student ID@link.cuhk.edu.cn Server: outlook.office365.com Domain: (Leave Blank) Username: Student ID@link.cuhk.edu.cn Sample: Set up the on IOS 1. Open the Settings - Passwords & Accounts - Add Account; 2. Select Microsoft Exchange; 3. Enter your CUHK(SZ) address (Student ID@ link.cuhk.edu.cn) in the section. Enter a short description like CUHK-Shenzhen; 4. Click Sign In, Enter the CUHK(SZ) account password in the popup window; 5. Click Accept, to let ios read the automatically; 6. Click Next, the system will automatically verify that the account is correct. Until there is a tick to show that the connection is successful; 7. Open the Mail application, if you can check the new mail, indicating that the settings are successful, otherwise, please reset it. If there are still problems, please try to download other mailbox clients, such as Outlook, QQ Mailbox, Gmail and so on. Password: the password of CUHK(SZ) account Note: The student mailbox capacity is 50GB, if your mailbox is full, you will not be able to send or receive s. Our school mailbox is for academic and administration use only, spam and advertising mails are restricted to be sent. 5

8 GETTING STARTED Android Sample of Configuring on Android Devices Android Setting up using the native app Tap Settings > Accounts > Add account. 2. Exchange Microsoft 2. Select Exchange or Microsoft Exchange Active Sync. Exchange Active Sync If Exchange isn't available as an option either here Outlook or on the "add account" screen, please read the next section, to install Microsoft Outlook If prompted, accept the defaults on the CUHK(SZ) server settings page, and tap Next. If your device can't connect, enter the following account information, and - \ then select - Domain\Username Type your full address in this box, for example, student_id@link.cuhk.edu.cn. - CUHK(SZ) If Domain and Username are separate text boxes in your version of Android, leave the Domain empty. - outlook.office365.com - Password Use the password that you use to access 4. your account (your CUHK(SZ) Account password). - Exchange Server Use the address of your Exchange server (outlook.office365.com) As soon as the device verifies the server settings, the Account Options page opens. Select the options 6. CUHKfor how you want to receive your mail, and tap Next. Shenzhen 5. If you see Activate device administrator? page, select 7. Activate. 6. Give the account a name, and remember to enable Outlook Auto Sync to receive s. Microsoft Outlook Install the official Microsoft Outlook App If you are not able to configure using the native Install the Microsoft Outlook app from the Play Store ( microsoft.office.outlook). When prompted, enter your full address (student_id@link.cuhk.edu.cn). 6

9 D ~ 17 30, Student Campus Card You will receive a student campus card, which contains your photo, name and student ID on the registration day. Many of the services that you use in the campus require a Campus Card including: Lending Service of the Library, Door access, Payment on campus, Identification, Self-printing, Campus facilities. If you have any questions about the student campus card, please contact the Campus Card Centre: Location: The Lower Ground Covered Area Connecting Teaching D and Student Centre. Hotline: Office hours: 09:00-17:30 closed on weekends and public holidays 7

10 NETWORK P2P Wi-Fi CUHK (SZ) CUHK(SZ)-GUEST Wi-Fi 1. Wi-Fi CUHK(SZ) 2. Wi-Fi CUHK(SZ) 3. CUHK(SZ) eduroam eduroam education roaming eduroam eduroam eduroam 1. Wi-Fi eduroam 2. cn 1. CUHK-Shenzhen cuhk.edu.cn VPN VPN 1. VPN Cisco AnyConnect 2. Cisco AnyConnect vpn.cuhk.edu.cn 3. CUHK(SZ) VPN 8

11 The university provides free wireless and wired network. In order to use network resources reasonably, please do not use P2P software such as Thunder. Wired & Wireless Network CUHK(SZ) Wi-Fi is covered in all the buildings except the Li Wen Building on our campus. Students are able to access it by using their CUHK (SZ) account. Wired and wireless networks are provided in all college dormitories. Students are able to access campus intranet by them. How to Connect Wi-Fi 1. Turn on Wi-Fi, connect "CUHK(SZ)" network; 2. An authentication web page will appears when the Wi-Fi connection is connected. If not, open any web page with your browser and wait for the authentication page; 3. Enter your CUHK(SZ) account and password. Wi-Fi for Guests Our university provides the public free Wi-Fi network which is named CUHK(SZ)-Guest for the visitors. Visitors may connect it by the verification code received on their mobile phones. eduroam ( eduroam (education roaming) is the free, secure, world-wide roaming access service developed for the international research and education community. Having started in Europe, eduroam is now available in over 89 countries and regions. Students can access eduroam for free internet services when visiting other participating institutions, you may find out the roaming operators in And for the login guide and precautions, please see below for details.. How to Connect eduroam: 1. Open Wi-Fi setting, select eduroam; 2. Enter your student ID number followed edu.cn as username for example) and your CUHK(SZ) account password. Note for eduroam 1. Users can access to the internet, but are unable to access our intranet sites when connecting eduroam. 2. The format of our student s eduroam username is student number@ cuhk.edu.cn, not student number@ link.cuhk.edu.cn (eg @cuhk.edu.cn). VPN (Virtual Private Network) Students are able to access campus intranet resources such as Library's subscribed e-resources, CUHK- Shenzhen applications off-campus by VPN (virtual private network) 1. Go to to download and install the Cisco AnyConnect client. 2. Launch Cisco AnyConnect client, input the server address vpn.cuhk.edu.cn in the blank, click Connect. 3. Enter your CUHK (SZ) account and password to connect VPN successfully. 9

12 INFORMATION MyPortal / BlackBoard Scan to Obtain WeChat Campus Card 10

13 Official Surfing the University official website is a quick way to know CUHK-Shenzhen. It helps you locate the campus news, connect with the key applications and know the events and services of the Schools, Colleges and major administrative units. MyPortal was officially put into use in June 2017, including two basic support platforms, which are unified identity authentication platform and unified information portal platform. It comes with two important functions: 1) One Unified Account. You can use your CUHK (SZ) account to log in into all the University s information systems, including SIS, Blackboard and system. In the future, more IT systems will be integrated. 2) Quick Access. The one-stop portal offers access to a wide range of online services and campus information sites. Through the portal, students can quickly access information. BlackBoard is a virtual learning platform that offers a wide range of versatile online tools. It is not only a place to upload course materials and other resources, but also supports secure file sharing, collaboration, research projects, event management, and questionnaires. Through the platform, students can access online learning materials, submit assignments, participate in class discussion and take quizzes. Registry The system supports the functions including student status activation, syllabus collection, academic program setting, course management, exam management, course enrollment, grade management, student status management, graduation management, etc. Students can also search and enroll course, download course schedule, submit withdrawal/suspension/resumption application, request credit transfer, check and view grade, and print transcript via the system. New Student Registration System As a kind of management information system, you can not only record the personal information, education background, emergency contact, but also request for Pick-up Service and register for Orientation Events. WeChat Campus Card & Mini-app As a complement to the campus card, the WeChat Campus Card is a smart platform based on WeChat. It provides services such as campus directory, books borrowing inquery, campus bus schedules, time table inquiry, electricity balance charging and so on. 11

14 PRINTING SYSTEM A4 A Account On 1) CUHK(SZ) 2) CUHK(SZ) 3) 1. 1) CUHK(SZ) Printer_PCL CUHK(SZ) 2) eprinting.cuhk.edu.cn CUHK(SZ) 3) eprinting.cuhk.edu.cn CUHK(SZ) Account On Account On / A4 0.1 A3 0.2 A A3 1.7 Need Help? Self-serve printing service hotline:

15 The Self-service Printing System ( cuhk.edu.cn) enables users who owns CUHK(SZ) account to print, copy and scan on the campus. Users can send print jobs to the printing server, and get the print jobs on any printer under the printing system in the library, Student Centre and Colleges. It provides A3 and A4 printing in black and white or color. Printing and copying fees will be charged by your WeChat or campus card account. Login Before using the self-serve printing service, please login by the following three ways: 1. Open Wechat, scan the QR code on the printer to login printing system. You will need to follow the WeChat official account "isupport" and connect it with your CUHK(SZ) account for the first time; 2. Enter your CUHK(SZ) account and password on the printer panel to login. 3. Swipe your campus card to the sensor to login. Printing 1. Send print jobs to the print server There are three ways of sending print jobs: 1) While using University public computers, select the driver "CUHK(SZ) Printer_PCL" from the printer lists; 2) To print files from your personal computer, download and install the drivers from eprinting.cuhk.edu.cn/. Once you have installed the printer driver, use the driver "CUHK(SZ) Printer_PCL" to send print jobs to the print server. The drivers are only available for macos and 32-bit and 64-bit versions of Windows 7, 8, and 10; 3) To print files from your mobile phone, Pad or other devices, please use the Cloud Print service. Firstly you need to access the system at edu.cn/, and then upload the file you wish to print, click Print and enter your CUHK(SZ) account and password. Note: Files uploaded to the eprinting platform will remain for 48 hours. If the user does not print them out before expiry, these files will be cleaned up and needed to be uploaded again to print. 2. Picking up your print jobs Login to pick up your print jobs. Detailed instructions are posted at each print stations. 3. Log out the system Press "Account On" to log out after finishing. Copying 1. Log in to the system Login, and then select Copy. 2. Log out of the system Press "Account On" to log out after finishing. Scanning Scanning is free of charge. The scanned image will be kept on the print server for 7 days. 1. Log in to the system Login, and then select Log out of the system Press "Account On" to log out after finishing. Fee List - Black & White A4: 0.1 RMB - Black & White A3: 0.2 RMB - Color A4: 0.85 RMB - Color A3: 1.7 RMB 13

16 TEACHING SUPPORT / Seminar Rooms Seminar rooms are mainly located in the library. Each room is equipped with a large TV. Students can display their work on the TV and share via their mobile devices. 1. HDMI 2. 1) Windows PC: Windows + P 2) Mac: Command + F1 How to use Multi-media Devices? 1) Connect the HDMI cable to your laptop. 2) Login to your computer. Your computer desktop will be displayed on the TV screen. If not, you may try the following keyboard shortcuts: : a) Windows PC: Press Windows + P and select Duplicate b) Mac: Press Command + F1 For more instructions, you may refer to the guideline pasted on the table or wall. 14

17 / Classrooms ITSO 130 / ITSO provides IT service and support for nearly 130 general classrooms and offers professional media services and technology support for extracurricular activities and events. Almost every classroom in CUHK-Shenzhen campus is equipped with the audio-visual system, including computer, screen/interactive whiteboards, microphone, projector and visual presenter. Its high-quality display, good audio equipment and the centralized control help the teacher to present the lesson effectively. The system can be operated on the touch panel according to the instructions on the platform. 15

18 TEACHING SUPPORT Computer Labs TD Computer Labs located in Room 201, 202, 203 of Cheng Dao Building and Room 303, 314, 414 of Teaching Building D are set for teaching and learning. The basic computer courses, programming and other courses will be carried out here. These labs are open outside class regular hours, a variety of standard professional software is available for you to Simultaneous Interpreting Labs Simultaneous interpreting (SI) labs are located in the Board Conference Room 103, Dao Yuan Building and Room 420, Cheng Dao Building. The labs are equipped with the advanced simultaneous interpreting system mainly used for professional foreign language teaching and simultaneous interpretation training. 16

19 Language Labs Language Labs located in Room 209, 420, Cheng Dao Building and Room 207, 208, 309, 310, Zhi Xin Building are set for Wittern and Oral interpretation courses. The students can get the headphones on to practice by using the audio system. Online Office Office 365 OneDrive Office Office365 Microsoft Office 365 suite combining , calendar, OneDrive, Office Online apps and other collaboration products is available to all University students. Students are able to access all kinds of tools in Microsoft Office 365 via mobile apps or browsers. 17

20 INFORMATION SECURITY IT Windows Update macos Windows Windows CUHK(SZ) ITSO ITSO CUHK-Shenzhen ITSO ITSO 18

21 As a CUHK-Shenzhen student, your security awareness and participation play an important role in securing the University's IT environment. Here are some highly recommended security practices for you. Keep Your System Up to Date Do this by letting the default Windows Update or macos Software Update settings install updates automatically. For application software, enable selfupdate where available. Ensure Firewall Is Enabled With Windows, you can check the firewall status via the Security Center or Action Center on the PC. Install Anti-virus Software Antivirus software is critical for every PC. Without it, you risk losing your personal information and files. If you run Windows 10 or Windows 8, you have Windows Security or Windows Defender Security Center already installed on your device. If you run Windows 7, you can download Microsoft Security Essentials for free. Lock up your computer If you plan to leave your computer for a long time, lock it up. This helps to ensure that you are the only user of this system through your CUHK(SZ) account. member of staff will ask for your passwords either. If you do receive s asking for sensitive account or personal information, don't disclose these details. Report the message to ITSO immediately. If you have replied to any phishing , reset your password immediately and report the matter to ITSO. Protect Your User Account You are responsible for keeping your CUHK(SZ) account and password. Never disclose your passwords to others. Beware of Spam s spam means unsolicited, undesired, or illegal messages. Spam takes up storage space and may attach with malicious software. Although we have the necessary procedures to prevent spam, there are also some actions you can take to reduce spam. If you think s you received are spam, for example, five s with the same content, please forward the to isupport@cuhk.edu.cn. Never reply to any spam , even if you are told to do so. Only Install Necessary Applications and Devices Limit your applications to those you need and remove software no longer in use to reduce the chance of being attacked. And please avoid installing any illegal software on computers. Beware of Phishing From time to time, you may receive messages that appear to come from "CUHK-Shenzhen" or "ITSO" and ask for your username and password, or ask you to click on a link. These are often fake messages and the link may be malicious. ITSO will never ask you for such information by , phone or in person even it is necessary for system administration. No 19

22 IT WORKSHOP & RECRUITMENT IT ITSO IT IT ITSO ITSO ITSO ITSO 1 ITSO ITSO 2 IT 3 IT 4 CUHK-SHENZHEN AV ; 5 1 Microsoft Windows Office 2 3 ITSO isupport 20

23 IT Workshops and Training Courses ITSO arranges workshops and web-based training courses throughout the year to keep staffs and students up to date on technology sills such as technology trends, computer skills and so on. ITSO will send you an about the training details. Student Assistant Recruitment ITSO welcome your assistance in the daily work. A recruitment notification will be released at the start of each semester to invite student assistants to assist in various projects in ITSO. If you want to join us, you may pay attention to following details: Job Description: 1) Answer the ITSO Hotline, help to solve IT related issues; 2) Assist to check IT equipment; 3) Assist to check the computer facilities in classrooms and computer laboratories; 4) Provide consultation services relates to CUHK(SZ) account, campus network, AV control system, software installation etc. to all teachers, students, and faculty. 5) Other work. Job Requirements: 1) Competent with Windows 10 and Microsoft Office 2) Good communication skill, strong team work spirit 3) Join the job-related skills development training organized by ITSO. Pay: hourly wage, monthly payment according to the salary settlement method stipulated by the school finance department; Selection Process: written examination, personal interview and skill assessment after training; Application: pay attention to the announcement published by OSA or follow the WeChat "isupport". 21

24 IT POLICIES ITSO IT IT IT IT ITSO IT IT IT IT IT / IT ITSO BBS 7. IT ITSO 22

25 The ITSO has responsibility for maintaining effective operation of the IT facilities on campus and providing IT support services in the University, but not for private computers. All faculty, staffs, and students using IT facilities are responsible for using these facilities in a proper, ethical, and lawful manner, and are urged to observe the following guidelines. ITSO reserves the rights to interpret these rules and regulations. IT Facilities Acceptable Use Agreement As a CUHK-Shenzhen student, you are expected to observe relevant regulations when using the Internet, campus network and other IT facilities in the University. All CUHK-Shenzhen students acknowledge the terms of the following agreement by default in order to use IT facilities on campus: I hereby acknowledge that I have read and agreed to abide by all the regulations relating to the use of IT facilities at the University. I understand that any act in violation of the provisions of laws or regulations may constitute an offence, that I may lose the right to use IT facilities, and also that I may be subject to discipline and/or relevant legal punishments. Network Usage Rules at CUHK-Shenzhen 1. CUHK-Shenzhen respects and protects intellectual property rights and copyrights. 2. Users using the University IT facilities and services should understand and observe the regulations of Copyright Law of the People's Republic of China and the Regulation of the People's Republic of China on the Customs Protection of Intellectual Property Rights. 3. All students must observe the relevant regulations of Copyright Law of the People's Republic of China to avoid infringement, when referencing copyright works in teaching and learning activities via the Internet, the campus network or other ways. 4. It is not permitted to download, upload or distribute copyrighted work in servers, personal computers, laptops or mobile devices through the campus network without express permission under the law. The number of copyrighted works uploaded must be within the requirements of relevant regulations of Copyright Law of the People's Republic of China. The copyrighted work is uploaded for educational use only. 5. Users are not allowed to download unauthorized works via campus network. Unauthorized uploading or downloading of copyrighted works through the campus network may cause one to suffer the risk of monetary damages and, in some cases, criminal prosecution, and for which the University may have vicarious liability. 6. Users should not set up BBS servers and other network services on campus network without ITSO authorization. 7. Serious infractions such as unauthorized use or access of IT facilities or services, attempts to steal passwords or data, attempts to steal licensed software, infringement of copyright and attempts to damage computer facilities or violation of existing laws, relevant CUHK-Shenzhen and ITSO policies, may lead to disciplinary action by relevant University authorities. 23

26 IT POLICIES , , CUHK (SZ) If there is any inconsistency or ambiguity between the English and the Chinese version, the Chinese version shall prevail. 24

27 Computer Laboratory Rules at CUHK-Shenzhen 1. Rights and Responsibilities of ITSO Staff 1.1. The laboratory is administered by the Information Technology Services Office (ITSO) of The Chinese University of Hong Kong, Shenzhen and is open for CUHK-Shenzhen staff & students ONLY. Except those authorized by ITSO, no other persons are allowed to enter the laboratory ITSO staff will perform random checking on the identity of users. They have the right to request users to present their CUHK-Shenzhen staff or student campus cards. Anyone who fails or refuses to provide proof for his or her identity will be requested to leave the laboratory immediately. Those who refuse to leave will be dealt with by the Security Unit of the University or the Police All the laboratories can be reserved for instructional purposes. The booking schedule can be found on-line on the Registry Office webpage. 2. Use of Facilities 2.1. Users must carry their CUHK-Shenzhen staff or student campus cards and present them to ITSO staff when requested Users should not copy any copyrighted software/ product that is protected by Intellectual Property Right Laws of the People's Republic of China Users should not install any software in the workstation without ITSO authorization Users are not allowed to dismantle any facilities installed in the laboratories without ITSO authorization, such as mouse, keyboard, etc Users should not leave computers idle. ITSO has the right to reassign any unattended computers that are left idle for more than 15 minutes to other users. ITSO is not responsible for any data loss caused by the reassignment Users are responsible for the care and use of the facilities installed in the laboratory. Users may be liable to bear the cost of repairing any damage to the facilities caused by negligence or failure to adhere to the proper operating procedures. 3. Rights and Responsibilities of Users 3.1. Users are not allowed to bring food or beverages into the laboratory. Eating and drinking are NOT allowed. Smoking is prohibited Users should not create noise or play music that may disturb other users in the laboratory Users should not move any facilities or furniture housed in the laboratory without ITSO authorization Users should work quietly. Yelling, shouting, group discussions and social gatherings are not allowed in the laboratory. Group discussions should be held in Discussion Rooms or other assigned areas Users should turn off the computers and clean up their working area when leaving Users should take care of their belongings. ITSO has the right to remove any unattended personal belongings left in the laboratory. ITSO will not be responsible for any loss or damage to any personal belongings in the laboratory Users can bring bags and briefcases that do not cause obstruction to others into the laboratory whereas umbrellas should be left at the entrance Users should not play computer games (or do any other activities unrelated to studies) in the laboratory Users should not post in the laboratory without ITSO authorization. If there is any inconsistency or ambiguity between the English and the Chinese version, the Chinese version shall prevail. 25

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30 USEFUL LINKS / University Official Website ITSO / ITSO Online Service Desk / Blackboard / Academic Calendar / Portal VPN / E-Payment System / Self-service Printing System / MyPortal / Registry System 28

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