CIP /. 2004.8 ISBN 7-111-14929-7 Ⅰ.... Ⅱ.... Ⅲ. Ⅳ. F252 CIP 2004 070396 22 100037 2004 8 1 1 787mm 1092mm 1 / 16 13.5 331 26.00 010 68993821 88379646

CIP /. 2004.8 ISBN 7-111-14929-7 Ⅰ.... Ⅱ.... Ⅲ. Ⅳ. F252 CIP 2004 070396 22 100037 2004 8 1 1 787mm 1092mm 1 / 16 13.5 331 26.00 010 68993821 88379646

20 90 2000 2004 5

Ⅴ

21 2004 5

Ⅶ

1 1 30 7 8 33 12 34 15 15 34 17 35 20 36 20 36 20 36 21 37 21 38 21 39 21 21 40 21 41 21 43 22 43 23 44 23 48 23 48 24 50 25 29 29 30 1 30 5 31 31 8 31 34 40 51 26 54 26 54 27 54 28 54

55 55 98 55 99 56 104 57 59 59 107 60 110 60 62 64 112 66 113 66 114 68 68 115 68 117 75 118 77 119 78 121 78 122 79 123 79 124 80 125 128 80 129 131 81 132 82 82 135 83 135 83 135 86 136 86 90 138 98 107 112 112 115 135 138 93 139 93 145 93 145 95 146 96 147 Ⅸ

148 150 150 150 150 151 152 152 153 156 156 158 160 165 165 165 165 167 167 168 168 169 169 170 171 171 173 173 173 175 176 177 177 177 178 179 180 182 182 183 191 193 193 195 195 195 196 199 199 202 Ⅹ

100 1976 1985 Council Of Logistics Management CLM The process of planning implementing and controlling the efficient cost-effective flow and storage of raw materials in-process inventory finished goods and related information from point-of-origin to point of consumption for the purpose of confronting to customer requirements. 1992 CLM The process of planning implementing and controlling the efficient effective flow and storage of goods service and related information from point of origin to point of consumption for the purpose of confronting to customer requirements 1998 Logistics is that part of the supply chain process that plans implements and controls the efficient effective flow and storage of goods services and related information from the point of origin to the point of consumption in order to meet customers requirements.

2 1. GDP 20% 60 90% 40% 50% ~ 60% 1999 0.2 1992 0.6 1992 8000 2. 1965 1970 GDP 18.2% 17.7% 20 90 14% 1986 GDP 11%

3 1 Form Utility Possession Utility Time Utility Place Utility 2 / / 7R Right Product or Service Right Time Right Place Right Cost Right Customer Right Quality Right Quantity

4 / Material Management Physical Distribution Trade-off Research and Development R&D 3 1 2 3 C. K. Prahalad Gary Hamel

5 12% 1992 3.29% 7.15% 8.63% 14.98% 7.8% 40% Effective Customer Response Quick Response 7R

6 1. 2. 3. Strategic Tactical Operational 1-1

7 1-1 Inbound Logistics Outbound Logistics Physical Distribution 1 Customer Service 2 Demand Forecasting 3 Distribution Communication 4 Inventory Control 5 Material Handling 6 Order Processing 7 Part sand Service Support 8 Plant and Warehouse Site Selection Location Analysis 9 Purchasing 10 Packaging 瑏 瑡 Return Goods Handling 瑏 瑢 Salvage and Scrap Disposal 瑏 瑣 Traffic and Transportation 瑏 瑤 Warehousing and Storage Key Activities Supportive 1. 1

8 2 3 4 2. 1 2 3 4 5 / 6 100 PD Logistics Logistics Logistics Business Logistics Logistics Logistics PD Physical Distribution Logistics PD 1-1 Logistics Physical Distribution PD Logistics

9 1-1 Logistics PD PD Logistics PD Logistics Logistics PD Logistics SCM Supply Chain Logistics SCM 20 50 70 80 20

10 1. 20 50 60 20 50 10% ~ 30% 2. 20 60 3. 20 70 4. 20 70

11 5. 6. 20 50 PC 20 Electronic Data Interchange EDI 7. 20 80 Bar Code

12 Geographic Information System GIS Global Positioning System GPS Just-in-Time JIT Lean Production Quick-Response QR Efficient Customer Response ECR Distribution Resource Planning DRP Enterprise Resource Planning ERP Activity Based Costing ABC 8. Outsourcing 20 80 Core Business / Third Party Logistics 3PL Contract Logistics 20 20 90 19 20

13 1901 John F. Crowell 1915 Demand Creation Physical Supply 1916 L. D. H. Weld Marketing Channel 3 Possession Place Time Utility 1929 Fred E. Clark 20 Physical Supply Physical Distribution 1954. D. 1956 Horward T. Lewis James W. Culliton Jack D. Steele 1961 Edward W.Smykay Ronald J.Bowersox Frank H.Mossman Peter F. Drucker 59% Physical Distribution PD

14 Material Management MM Procurement Inventory Control Ware housing 20 50 70 20 80 1984 Graham Scharmann 1985 National Council of Physical Distribution Management NCPDM Council of Logistics Management CLM Integrated Logistics Management 20 80 20 90 Inbound Logistics 20 80 20 20

15 21 1978 1979 20 90 20 90 1978 1979 20 70 1981 20 90

16 20 90 20 90 20 90 2003 2002 42.4196 22 16 2002 8091 25.7% 1699.37 52.2% 2002 12 WTO

17 20 90 2003 1 ~ 9

18 1 ~ 9 21.7 26.9% 5373 5.7% GDP 6.8% 20.7% 16693 10.5% 7.7% 1991 ~ 2002 20.4% 2000 25% 1991 ~ 2002 11% 2004 11% 1991 ~ 2002 14% 2004 10% GDP 1991 24% 2002 21.5% 2004 1991 17.1% 2002 9.5% 2004 9% GDP 4972t km 870t km 700t km 50 3 t km 50% 20 46.4km 3 ~ 6 20% ~ 40% 150 500 30 20 90

19 WTO 2005 2003 2 DHL 5250 5% 2003 3 APLL APLL 51% 49% 1400 IT MAERSK 2003 EXEL USCL UPS 2003 40 % 2001 2002 56net 25 Chinawuliu. com. cn 2003 2003 9

20 2003 10 2003 iemba 3 + 1 2003 10 24 2003 ILT

21

22

Theodore Levitt 5 2-1 La Londe Zinszer

24 2-1 1. 8

25 2. TPS 3. B2B B2C 3PL 1. 2. 3. B2C

26 R R Bernard J. La Londe Paul Zinszer 1976 2-2 1 2 3

27 2-2 Bernard J. La Londe and Paul H. Zinsnzer Customer Service Meaning and Measurement Chicago National Council of Physical Distribution Management 1976 P. 281 4

28

29 1 2 3 4 2-1 2-1 1. 2. 3. 4. 5. EDI 1 1 2 2 2 3 3 4 / 4 5 5 6 DELL

30 / 6 1 2 3 4 5 6 6 / 1 2 3 4 2 5 6 EDI

31 1 2 3 4 5 6 UPS 1300 UPS UPS UPS GPS

32 50 47 94% 47 /50 50 94% 50 94%

33 1 2 3 4 5 6 7 8

34

35 1 2 3 4 1 2 3

1. 1 2 3 2.

37 55 10 1. 2. 3. 4. 5.

39 1. 2. 1. 2. 1 2 3 1. 2. 1. 2. 1. 2. MRP JIT

40 JIT

41 1. 2. 1 2 3. 1 2 3 4 5 1 2

42 OEM 1. 1 2 3 4 5 1 2 3 2. 1 2 3 1. 1 2 3 4 5

43 2. 1. 1 1 10 2 3 4 2. 1. 2. 3 ~ 10

3. 1. 1 1 2 3 4 5 2 1 2 3 4 44

45 2. 1 2 3 4 5 6 7 8 9 3. 45 60 ~ 90 90 180 1 2

46 3 4 5 6 7 8 9 4. 1. 2. 1 2 3 4 3.

1. 1 1 2 3 4 5 6 / 7 2 1 2 3 4 5 2. 1 CIF 2 3 47

48 4 30 30 WTO 1.

49 2. 3. 4. 5. 6. 1. 2. 3. 4.

50 5. 6.

51 1. 2. 3. CIF CFR FOB FOB CFR 1.

52 2. 3. 1. 7 1 2 3 4 5 6 7 2. 1 1

53 2 2 3 3. 1 2 3 4.

1. 2. 3.

55 JIT 1. 2. 3. 4. 1.

56 2. 1. 2. 3. 1. 2. 3. 4. 1. 5 ~ 6 2. 3. 4.

57 4-1 4-1 1. 2. 3. 4. 1. 2. 3. 4. 5. 1. 2. 3. 4. 5. 6.

58 4-1 4-1 1. 2. 3. 4.

59 5. 1. 2. 3. 4. Warehouse Management System WMS

60 4-2 WMS 1. 1 2 3 4 5 6 7 1 2 2. 3 4 5 1 2 1 3 4 1 3. 2 3 2 4 5 6 1 2 4. 3 4 WMS LAN

61 1. 2. 3. 1. 2. 3. 4. 5. 6. 7.

62 8. 1. 2. 3. 4. 1. 1 2 3 4 2. 1 2 3 4

63 5 6 5m 5 ~ 15m 15m 7 500kg 150 ~ 500kg 150kg 1. 2. 1 2 3 4 3. 1 25% 80 ~ 90mm 2

64 3 4. 1982 GB/T2934 1996 800mm 1200mm 800mm 1000mm 1000mm 1200mm 1t GB/T3716 2000 GB/T4995 1996 GB/T4996 1996 GB/ T10486 1989 1. 1 2 3 4 2. 4-3 4-3 8 ~ 11km/h 16 ~ 124km/h 10 ~ 15m/min 20 ~ 27m/min 2 ~ 3t 55t 10% 20%

65 50% 2 ~ 3t 2 ~ 3t - 30 3. 1 H 3m 5m 6.5m 13m H 2 Q 3 4 m/min km/h 5 6 β 7 3 ~ 6 10 ~ 12 1. 1 2 100mm

66 3 4 2. 1 2 1 2 3 4

67 1 2 3 4

1. 1 2 3 4 2. 1

2 3 4 3. 1 2 3 4 5 6 200km 1 7 69 1. 2. 3. 4.

70 5. 6. 1. 2001 169.8 km 133.6 78.7% 1.9 km 2005 20 km 2.5 km 2010 3.5 km 12 28.4 1065 m 500m 1580 141.6 m 1781 71 m 3000m 18 6.6 m 17.7km/ km 2 100% 99.3% 91.8% 2003 1000km 3000km 2000

71 13 1000km 2010 12 2015 1 5200km 2 2500km 3 2400km 4 3600km 5 1400km 1 1300km 2 4600km 3 4400km 4 4400km 5 2500km 6 2500km 7 2000km 2. 2001 70057km 800 3217 km 4 1 2 3 4 5 6 7 8 1 2 / 3 / / 4 5 6

72 7 8 3. 1 60% 1 2 3 4 5 6 30 20% 1 2 3 4 5 6 7 30 1 2 3 4 2 3 2001 122000km 64000km 54.4% 33441 810 703 4. 2001 143 339.3 t 5000t 42 10000t 34 54.6%

73 1 2 3 4 5 6 5. 1865 50mm 9.75km 13m 3 159mm 1080km 4 1976 28 240 t 918.4km 3000km 3.2km 1m 20 200 t 20 70 45km 200 t 6. Land Bridge Transport

74 20 50 1 20 70 10 TEU 1 /3 1 /5 2 3200km 500 ~ 1000km 3 1990 9 11 1992 9 20 1.08 km 4134km 2000 ~ 2500km 5 10%

75 1. 2. 3. 50% 1 /3 1. 3t 3 ~ 8t 2. 3.

76 4. 5. 1. 2. 1. 20ft TEU 2. 3. 4. 5. 6. 7. 20nmile /h / 1ft = 0.3048m 1nmile = 1852m

77 8. 5000 ~ 20000t 12 ~ 15 / B MD A TU 737 747 757 767 MD 82 A310 154 18 B 146 12 124 7 360 1. 2. 3. 1. 2. 3. 4. 5. 1.

78 2. 3. 4. 5.

79 50% 1. 2.

80 1. 2.

81 20 25 1995 720km 454mm 700 t 220 150 150 950 110 1. 4%

82 20 60 60 1978 1 2 8.3 131 3 288

83 1 2 3 4 1 2 3 4

84 1. 1 2 3 4 2. 1 2 3 4 5 6 7 8 9 10 11 3. 1 1

85 2 3 1 2 3 4 5 2 1 2 3 1 2 3 4 5 3 1

86 2 3 1. 2. 3.

87 1 C 2 V 3 M C + V M 1. 2. 3. 1. 1 2 3 4 5

88 6 7 8 9 10 1 2 3 4 5 6 2. 1 2 3 4 5 6 5 7 8 9 10 11 1 2 3 4 5

89 6 7 8 9 10 11 12 13 14 3. 1 2 3 4 5 4. 1 2

90 3 4 1. 2. 3. 4.

91 5. 1. 0.26 /t km 1t 100km 26 50km 13 2. 3.

92 Liner Freight Rate Voyage Charter Freight Rate Tanker Freight Rate 4. 5. = + +

1. 2. 3. 4.

94 20 80 1. Asica UPS 200 2. 20 80 5 ~ 10 VSP VSP IBM VSP 3. 1986 GPR 3.5 1988 0.18 94.85% 20 200 500 1.45 4 200 4.

20 80 5. EDI IBM VSP 95 Distribution Center 1 2 3 4 5 6 1. 2. 3. 4.

96 5. 6. 7. 8. 9. 10. 1. 1 2

3 4 2. 97 1. 6 2. 1. 2. 1. GIBA GEIGY 4 16 3000 2.

98 3. 1. 100% 2. 3. 4.

99 50% 1 11 6-1 6-1 6-1

100 6-2 6-1 6-1 A O E U I X 6-2 1 2 7 8 3 9 4 5 10 11 6 6-1 / O 10 2 6-2 6-3 6-2

101 6-3 1 2 3 4 5 6 7 A 6 5 E 2 1 4 2 7 6 I 4 5 6 1 5 2 4 7 2 5 O 3 5 1 6 1 3 U 6 7 3 7 2 4 5 7 3 6 7 3 1 4 1 2 3 4 X 3 A E I X 6-3 6 A 5 n - 2 1 2 7 6-3 6-3 I L U S S 1 6-4 2 S 6-5 3 6-6

102 6-4 6-5 6-6

103 4 6-7 6-7 5 6-8 6-8 6 6-9 6-9

104 1. 1 U 2 3 4 5 2. 1 2 3 4 5

105 6 1. 100 ~ 500kg 2. 1 2 40

106 3 4 5 1. AGVS AGVS Automated Guided Vehicle System AGVS AGVS 2. 1 2 3 4

107

108

6-10 109

110 6-10 1. 6-11 500m 2 330m 2 5 00 10t 70% ~ 80% 6-11 2. 6-12 6-12

3. 111

1 2 3 1. 20 20 2.

113 3. 4. 5. 20 70 6. 20 80 7. 20 90 1

114 2 3 1 2 1. 2. 3. 4Ps

115 6Ps 4. 1. 2. 3. 1.

116 2. 3. 1. 2. 3. 4.

117 5. 6. 1 2 3 4 5 6 SWOT 1. SWOT SWOT H Weihrich 20 80 SWOT S Strengths W Weaknesses O Opportunities T Threats SWOT 2. SWOT SWOT 1 2 SWOT SWOT

118 3 SWOT WT WO ST SO WT WO ST SO SWOT SWOT SWOT E Michael E. Port

119 1. 7-1 7-1 1 2 3 4

120 5 2. 1 2 3 4 1. 1 2 3 4 5

121 6 2. 1 2 1. 2. 3. 4.

122 1. 2. 3. 4. 5. 1. 2. 3.

123 4. 5. 1. 2. 3. 4. 1. 2.

124 3. 4. 5. 1. 2. 3.

125 1. 2. 3. 4. 5. 1. 2. 3.

126 4. 7-2 7-2 1 2 3 4 5 6 7 8 1.

127 2. 3. 4. 1. 1 2 3 4 2. 1 2 3 4 5 3. 1

128 2 3 4. 1 2 3 4 1. 2. 3. 4. 5. 1. 1

129 2 3 4 5 6 2. 1 2 3 3. 1 2 3 4 5 1 2

130 3 4 1. 2. 3. 1. 2. 3.

131 1. 1 2 3 2. 1 2 3 1. 1 2 3 4 5 2.

132 1 2 7-1 7-1 3 1. 2. 3.

133 1 2 3 4 5 1 2 3 4 5

134

1. 2. 3. 100 10 1 1 4.

136 5. 8-1 8-1 8-2

137 8-2 8-3 8-3

138 1. 1 2 3 2. 1 2 3 4 5 6 1. 2. 3. 4.

139 1. 1971 G. J. Staubus 20 80 1984 Robin Cooper Robert Kaplan 2. 8-1 8-1

140 3. 1994 47% 1996 49% 2000 8-2 8-2 % % 29 88 59 67 61 / 65 / 29 / 24 / 31 51 Innes Mitchell Journal of Cost Management 1994 p.36 8-2 67% 1. James. A. Brimson Activity Accounting 2.

141 8-4 8-4 8-4 1. 2. 1 2

142 3 4 3. 1 2 3 1 2 8-5 8-5

143 8-5 1. 2. 3. 4.

144 5.

145 1. 2. 8-3 8-3

146

147 1 2 3 4 5 1 2 3 4 1. 1 2 3 2.

148 1. 2. C r C q C r = C q +ΔC rq ΔC rq 1. 2. 1 3d 5d 2 3 4 5

149

9-1

151 9-1 / 9-2 9-2 EDI EOS POS

152 POS EDI EOS POS EDI Logistics Information System LIS 9-3 1

153 9-3 Electronic Data Interchange EDl 4 9-4 9-4 Bowersox D. J. and D. J. closs Logistical Management The Integrated Supply Chain process

154 9-4

155 9-5 9-5 LIS 9-5 9-5

156 1. 2. P387 2002.10 2001 12 1

157 1976 20 70 5 LIS Kao Logistics Information System LIS 1 2 1973 5 20 70 5 B A 50 80%

158 US 20 80 POS POS EOS 1. 2. P435 2002.10 2001 12 1

159 3. 290 3 2500 1992 5.57 95% 400 VisaUSA 45 7 1992 7 Spread Pectrum Broadcasting Technique

160 75% 3 1 EDI UCC128 2 3 4 1 2 3 4 5 http / /www. e3356. com/train /class info 03 12. jsp

161 9-6 9-6 5 9-7 http / /www. e3356. com/train /class info 03 13. jsp

162 9-7 9-8 9-8

163 9-9 9-9 1. / 2. 3. 4. 5. 6. 7. /

164 8. 9. Web

10-1 10-1

166 1. 10-2 10-2 2.

167 Bowerox Daugherty 1. 20 60 2. 20 70 3. 20 80 4. 20 90

168 10-1 10-1 10-2 10-2

169 10-3 10-3 10-4 10-5

170 10-4 10-5

171 1 2 3 1 2 3 1.

172 2. 3. 1 2 3 4 5 6 7

173 10-6 10-6 10-7

174 10-7 10-8 10-8

175 10-9 10-9 10-10

176 10-10

1. 2.

178 3. 4. 1. 2.

179 1. 2. 3. 4. 5. 6. 7.

180 ISO ISO 1 2 ISO 3 EDI EDI

EDI EDI UN/EDIFACT 181 ISO 1 600mm 400mm 2 1200mm 1000mm 1200mm 800mm 1100mm 1100mm 3 11-1 11-1 ISO ISO 11-1 11-1 ISO TC7 ISO TC22 ISO TC51 ISO TC63 ISO TC96 ISO TC100 ISO TC101 ISO TC104 ISO TC110 ISO TC122 ISO TC883 ISO TC4 TP2 800mm 1200mm TP3 1000mm 1200mm TP1 800mm 1000mm 100mm 70mm 1.

182 1 2 3 2.

183 1 2 3 4 5 6 7 8 1. 2. 3. 4.

11-2 184 11-2 11-3 1.

185 11-3 1 1

186 25% 50% 2 / / / 3 2

187 1 2 2% 3 4 2% ~ 6% 5

188 2% 1 2 3 4 5 2. 1 2 3 4 3. 1 1 1 2 3

2 3 18 3 1 2 3 4 4 2 1 2 189

190 3 4 1985 160 3 74 100 12 228 2000 1 1 1 11-2 6 11-2 1992 1048.2 85.9 1982 4557.0 45.3 1982 205.2 82.9 1982 1432.8 62.7 1983 741.5 74.8 1979 1660.2 67.0 7-11 7-11 7-11 7-11 4000 400 1971 10 1500 300

191 20 70 60 70 10 7 3300 26 3 1991 438.87 100 7 1932 6 Cost Capital Control Cover Character Continuity 6 6 C 5 C

192 60% 1. 2. 3.

193 4. 11-4 11-4

194 11-4 R&D Research & Development 11-4 50%

195 7R Right Customer Right Quality Right Time Right Cost Right Quantity Right Place Right Product or Service

196 25 13 12

197 1. 2. 3. 4. 5. 1.

198 1 2 1 ~ 3 2. 3. 1 2 50% 3 1. 1 2 3

199 2. 4 1 2 3 4 3.

200 20% ~ 50% 1.

201 2.

1.. 2001 2.. 2001 3.. 2003 4... 2003 5... 2003 6... 2003 7.. 2002 8.. 2000 9.. 21. 2003 10... 1999 11.. 2000 12.. 2002 13 R... 2003 14.. 2003 15.. 2004 16.. 2001 17.. 2003 18.. 2003 19.. 2001 20.. 1995 21.. 2001 22... 2003 23.. 2002 24.. 2002 25.. 2003 26.. 2002 27.. 2002

203 28.. 2002 29.. 1990 30.. 1997 31... 1999 32.. 2000 33... 2001 34.. 2001 35.. 2001 36.. 2002 37.. 2002 38.. 2002 39.. 2002 40. 2002. 2003 41.. 2003 42.. 2000 43.. 2001 44.. 2003 45.. 1999 46. H.... 3. 2001 47. K. Naresh K. Malhotra... 3. 2002 48 Christian Gronroos... 1998 49 Philip Kotler. Marketing management Analysis planning implementation and control. Ninth edition. 1997 50 Leon G. Schiffman Leslie Lazar Kanuk. Consumer behavior Fifth edition. 1997 51.. 2003 52.. 2003 53.. 2002 54.. 2002 55.. 2003 56.. 2002 57.. 2. 2002 58.. 2002

204 59.. 2002 60.. 2000 61.. 2002 62.. 2001 63.. 1998 64.. 2003 65.. 2002 66.. 2002 67 H... 2002 68.. 2002 69.. 2002 70.. 2002 71.. 2003 72.. 2000 73.. 2002 74... 2002 75.. 2003 76.. 1994 77.. 1997 78.. 2002 79.. 2003 80.. 2001 81.. 2004 82.. 2003 83.. 2003 84.. 2003 85.. 1997 86.. 2003 87.. 2003 88.. 2002 89.. 2003 90.. 2003 91.. 1991 92.. 1999