12001037.pdf

601998

2013328 1515 141 2012 2012 2012 201270.18 AH101.50 2012 198726 201248 5320074 900 30

2 4 6 8 12 16 20 20 22 23 48 64 87 88 90 90 93 94 108 116 136 153 157 257 258 260 261

2 CHINA CITIC BANK CORPORATION LIMITED CNCB ACSACIS 8C 100027 bank.ecitic.com / +86-10-65558000/+86-10-65550809 ir_cncb@citicbank.com 128 A www.sse.com.cn H www.hkexnews.hk 128 100738 108 122728 4823 201171320121231 A 16636

H 18346 A 601998 H 0998 20121123 100000000006002 B0006H111000001 110105101690725 10169072-5 8C 8C +86-10-65558000 +86-10-65558000 +86-10-65550809 +86-10-65550809 ir_cncb@citicbank.com ir_cncb@citicbank.com 1987420 20061231 20121123 01600 1000001000600 100000000006002 0521 B10611000H0001 B0006H111000001 110105101690725 110105101690725 110105101690725 10169072-5 10169072-5 2007420121123 20140908 200742720132 3

4 BBVA Banco Bilbao Vizcaya Argentaria S.A. // GIL Gloryshare Investments Limited // / / / 20111227

5

2012 2011 % 2010 89,435 76,948 16.23 55,765 41,504 41,425 0.19 27,969 41,609 41,590 0.05 28,695 31,032 30,819 0.69 21,509 30,873 30,627 0.80 21,002 (55,426) 300,104 (118.47) 37,325 0.66 0.71 (7.04) 0.53 0.66 0.71 (7.04) 0.53 0.66 0.71 (7.04) 0.51 0.66 0.71 (7.04) 0.51 (1.18) 6.41 (118.41) 0.96 2011 2012 2011 2010 (ROAA) 1.10% 1.27% (0.17) 1.13% 16.70% 21.07% (4.37) 19.24% 16.61% 20.94% (4.33) 18.79% 31.51% 29.86% 1.65 33.82% 0.84% 0.43% 0.41 0.36% 2.61% 2.85% (0.24) 2.54% 2.81% 3.00% (0.19) 2.63% 6

2012 2011 % 2010 2,959,939 2,765,881 7.02 2,081,314 1,662,901 1,434,037 15.96 1,264,245 2,756,853 2,587,100 6.56 1,956,776 2,255,141 1,968,051 14.59 1,730,816 17,894 4,676 282.68 7,072 198,356 174,496 13.67 120,175 4.24 3.73 13.67 3.08 %/ 2012 2011 2010 1,650,646 1,425,496 15.79 1,255,712 12,255 8,541 43.48 8,533 35,325 23,258 51.88 18,219 0.74% 0.60% 0.14 0.67% 288.25% 272.31% 15.94 213.51% 2.12% 1.62% 0.50 1.44% 2012 2011 2010 13.44% 12.27% 1.17 11.31% 9.89% 9.91% (0.02) 8.45% 6.86% 6.46% 0.40 5.98% 7

2012 29,599.39 7.02% 22,551.41 14.59% 16,629.01 15.96% 310.32 1.10% 16.70% 122.550.74% 2% 2.12% 0.50 200 13.44%1.17 2012 9

201229,599.39 7.02%22,551.4114.59%16,629.01 15.96%310.321.10% 16.70%122.550.74% 2%2.12%0.50 200 13.44%1.17 20121,000 4850 2012 2012 12500 6945 2012 2011 AAA 10

2012 2013 2013328 11

2012 2012 29,599.39 7.02% 22,551.4114.59%16,629.0115.96% 310.320.69% 754.8615.94%139.4917.79% 13

2012 122.5537.140.74% 0.142.12%2.21%0.53 20013.44%1.17 2012 25.98% 69.23%68.57%15.96% 45.92%4.48 15.60%0.21 24.65 25.05%112885 2012201250069 4Interbrand20125019 10004853 2013 14

2013328 15

2 50069 4 5 2012 4 7 100048 53 9 ASIA MONEYFX POLL 2012 16

10 2012 11 2012(CFV) 12 21212012 12 Interbrand20125019 17

IC 20

21

2012 519,3227.8% 364,835 20.6%210,30714.3%38,668 6.2%2,3112.6%1.7% 22

20122012(M2)97.42 13.8%(M1)30.876.5% 62.998.2091.7410.81 20126.28550.25%2012 2,269.133.17% 2012 2012 2012 29,599.397.02% 16,629.0115.96%22,551.4114.59% 310.32 0.69%547.1312.12%754.86 15.94%139.4917.79% 122.5537.1443.48%0.74%0.14 128.04 123.30%288.25%15.942.12% 0.50 23

2012 2011 % 75,486 65,106 10,380 15.94 13,949 11,842 2,107 17.79 89,435 76,948 12,487 16.23 (6,648) (5,343) 1,305 24.42 (28,179) (22,973) 5,206 22.66 (13,104) (7,207) 5,897 81.82 105 165 (60) (36.36) 41,609 41,590 19 0.05 (10,224) (10,746) (522) (4.86) 31,385 30,844 541 1.75 31,032 30,819 213 0.69 2012 2011 2010 41 34 622 81 82 73 62 29 54 33 13 27 38 63 (36) 51 4 219 272 780 (50) (58) (152) 169 214 628 159 192 507 10 22 121 894.3516.23%84.4% 0. 215.6%0.2 2012(%) 2011(%) 2010(%) 84.4 84.6 86.3 15.6 15.4 13.7 100.0 100.0 100.0 24

754.86103.8015.94% 2012 2011 / / (%) % 1,529,621 102,369 6.69 1,343,708 82,234 6.12 292,622 10,616 3.63 237,823 7,636 3.21 390,421 5,842 1.50 298,864 4,425 1.48 333,843 13,958 4.18 188,459 7,528 3.99 121,433 5,208 4.29 98,934 4,796 4.85 (1) 17,149 817 4.76 4 2,685,089 138,810 5.17 2,167,788 106,623 4.92 2,040,733 45,947 2.25 1,761,117 32,450 1.84 366,846 15,021 4.09 194,295 7,247 3.73 13,331 537 4.03 10,420 474 4.55 (2) 48,130 1,819 3.78 36,964 1,346 3.64 2,469,040 63,324 2.56 2,002,796 41,517 2.07 75,486 65,106 (3) 2.61 2.85 (4) 2.81 3.00 (1) (2) (3) (4) 25

20122011 11,378 8,757 20,135 1,759 1,221 2,980 1,355 62 1,417 5,801 629 6,430 1,091 (679) 412 813 813 21,384 10,803 32,187 5,145 8,352 13,497 6,436 1,338 7,774 132 (69) 63 406 67 473 12,119 9,688 21,807 9,265 1,115 10,380 2.81%0.192.61%0.24 1,388.10321.8730.19% 20114.92% 20125.17%0.25201121,677.882012 26,850.895,173.0123.86% 1,023.69 201.35 24.49%995.71195.3324.40% 0.54 26

2012 2011 % % 827,155 58,554 7.08 666,517 44,578 6.69 702,466 43,815 6.24 677,191 37,656 5.56 1,529,621 102,369 6.69 1,343,708 82,234 6.12 2012 2011 % % 811,492 57,697 7.11 656,320 44,181 6.73 637,627 41,874 6.57 608,977 35,857 5.89 1,449,119 99,571 6.87 1,265,297 80,038 6.33 27

2012 2011 % % 1,162,436 78,592 6.76 1,059,306 65,557 6.19 74,428 5,589 7.51 44,645 3,405 7.63 292,757 18,188 6.21 239,757 13,272 5.54 1,529,621 102,369 6.69 1,343,708 82,234 6.12 2012 2011 % % 1,101,507 76,872 6.98 998,702 64,028 6.41 69,377 4,882 7.04 41,467 3,273 7.89 278,235 17,817 6.40 225,128 12,737 5.66 1,449,119 99,571 6.87 1,265,297 80,038 6.33 106.1629.8039.03% 547.99 0.42 58.4214.1732.02% 915.57 139.5864.30 85.41%1,453.84 0.19 28

52.084.128.59% 224.990.56 633.24218.0752.53% 2.56%0.4924,690.40 4,662.4423.28% 459.47134.9741.59% 444.53129.6141.16% 0.402,754.87 2012 2011 % % 952,649 32,908 3.45 762,992 21,233 2.78 754,131 5,546 0.74 709,800 5,328 0.75 1,706,780 38,454 2.25 1,472,792 26,561 1.80 247,382 7,152 2.89 211,280 5,568 2.64 86,571 341 0.39 77,045 321 0.42 333,953 7,493 2.24 288,325 5,889 2.04 2,040,733 45,947 2.25 1,761,117 32,450 1.84 29

2012 2011 % % 907,297 31,980 3.52 718,757 20,767 2.89 738,108 5,528 0.75 692,926 5,310 0.77 1,645,405 37,508 2.28 1,411,683 26,077 1.85 220,957 6,634 3.00 188,359 5,125 2.72 72,062 311 0.43 62,895 290 0.46 293,019 6,945 2.37 251,254 5,415 2.16 1,938,424 44,453 2.29 1,662,937 31,492 1.89 150.2177.74 107.27%1,725.51 3.73%4.09%0.36 5.370.6313.29% 29.110.52 18.194.7335.14% 2003 2012 2011 % 11,210 8,837 2,373 26.85 1,458 1,293 165 12.76 (105) 878 (983) (111.96) 1,039 257 782 304.28 347 577 (230) (39.86) 13,949 11,842 2,107 17.79 139.4921.0717.79% 30

2012 2011 % 3,820 2,283 1,537 67.32 2,831 2,659 172 6.47 2,593 1,755 838 47.75 1,055 847 208 24.56 967 725 242 33.38 483 320 163 50.94 435 887 (452) (50.96) 10 5 5 100.00 12,194 9,481 2,713 28.62 (984) (644) 340 52.80 11,210 8,837 2,373 26.85 112.1023.7326.85% 121.9428.62% 14.581.65 1.05 10.397.82 31

131.0458.9781.82% 128.0470.70123.30% 2012 2011 % 12,804 5,734 7,070 123.30 (1) 131 1,222 (1,091) (89.28) (16) 181 (197) (108.84) (2) 185 70 115 164.29 13,104 7,207 5,897 81.82 (1) 2011Farmington11.4 (2) 281.7952.0622.66% (1)(2) 31.51%1.65 2012 2011 % 15,434 12,294 3,140 25.54 4,858 3,987 871 21.85 7,887 6,692 1,195 17.86 28,179 22,973 5,206 22.66 31.51% 29.86% 1.65 102.245.224.86% 24.57%25.84%1.27 32

29,599.397.02% 27,568.536.56% 20121231 20111231 % % 1,627,576 55.0 1,410,779 51.0 56,435 1.9 (1) 346,282 11.7 253,388 9.2 428,167 14.5 366,391 13.2 388,394 13.1 537,539 19.4 69,082 2.3 162,211 5.9 (2) 44,003 1.5 35,573 1.3 2,959,939 100.0 2,765,881 100.0 2,255,141 81.8 1,968,051 76.1 388,002 14.1 540,222 20.9 11,732 0.4 9,806 0.4 56,402 2.0 33,730 1.3 (3) 45,576 1.7 35,291 1.3 2,756,853 100.0 2,587,100 100.0 (1) (2) (3) 33

16,629.0115.96% 55%4 20121231 20111231 % % 1,253,260 75.4 1,116,389 77.9 74,994 4.5 49,451 3.4 334,647 20.1 268,197 18.7 1,662,901 100.0 1,434,037 100.0 (35,325) (23,258) 1,627,576 1,410,779 15,766.2516.16% 20121231 20111231 % % 1,188,415 75.4 1,058,128 78.0 68,166 4.3 45,332 3.3 320,044 20.3 253,867 18.7 1,576,625 100.0 1,357,327 100.0 (34,877) (22,818) 1,541,748 1,334,509 34

20121231 20111231 % % 135,144 39.0 108,605 42.9 192,340 55.5 127,178 50.1 12,283 3.5 8,188 3.2 339,767 98.0 243,971 96.2 684 0.2 5,706 2.2 2 2 686 0.2 5,708 2.2 55 40 2,266 0.7 2,343 0.9 2,321 0.7 2,383 0.9 3,787 1.1 1,766 0.7 346,561 100.0 253,828 100.0 (279) (440) 346,282 253,388 848 692 3,397.67957.9639.27% 35

20121231 20111231 % % 103,498 30.4 48,414 19.8 73,759 21.7 62,150 25.5 44,720 13.2 39,709 16.3 11,533 3.4 26,860 11.0 39 75 106,218 31.3 66,763 27.4 339,767 100.0 243,971 100.0 20121231 20111231 20101231 % % % 328,059 96.6 224,976 92.2 238,067 91.0 11,708 3.4 18,995 7.8 23,497 9.0 339,767 100.0 243,971 100.0 261,564 100.0 23.40147.0914.70,62.8%3.031.04 0.442.74 36

20121231 % 1 4,044 2013-4-23 3.45 2 4,000 2017-2-28 4.20 3 3,179 2017-4-23 4.11 4 3,038 2015-2-20 3.76 5 2,830 2015-12-7 2.96 6 2,781 2015-4-23 3.93 7 2,637 2017-7-26 3.97 8 2,620 2019-4-23 4.32 9 2,196 2017-5-6 3.33 10 2,126 2022-4-23 4.44 29,451 2012 2011 1231 1231 440 350 (1) (16) 181 (11) (2) (145) (80) 279 440 (1) (2) 37

20121231 20111231 223,773 1,269 902 200,104 1,627 1,314 550,812 2,891 2,495 404,074 3,036 2,438 21,584 15 1,065 20 12 796,169 4,160 3,412 605,243 4,683 3,764 2011 2012 1231 1231 3,566 102,369 (101,521) 4,414 3,515 10,616 (8,122) 6,009 3,026 25,825 (25,992) 2,859 10,107 138,810 (135,635) 13,282 (56) (200) 14 (242) 10,051 138,610 (135,621) 13,040 2012 2011 1231 1231 421 404 23 34 (144) (137) (23) (24) 277 277 38

22,551.412,870.9014.59% 81.8%5.7 20121231 20111231 20101231 (%) (%) (%) 851,951 37.8 787,052 40.0 752,219 43.5 990,759 43.9 835,035 42.4 677,843 39.1 100,108 4.4 69,866 3.6 30,130 1.7 1,842,710 81.7 1,622,087 82.4 1,430,062 82.6 102,120 4.5 91,762 4.7 87,521 5.1 310,311 13.8 254,202 12.9 213,233 12.3 412,431 18.S3 345,964 17.6 300,754 17.4 2,255,141 100. 0 1,968,051 100. 0 1,730,816 100.0 39

21,485.82 2,833.61 15.19% 20121231 20111231 20101231 (%) (%) (%) 833,520 38.8 770,384 41.3 735,188 45.0 948,090 44.1 787,775 42.2 633,497 38.7 99,340 4.6 69,240 3.7 30,100 1.8 1,781,610 82.9 1,558,159 83.5 1,368,685 83.7 86,953 4.1 79,753 4.3 71,140 4.4 280,019 13.0 227,309 12.2 194,505 11.9 366,972 17.1 307,062 16.5 265,645 16.3 2,148,582 100.0 1,865,221 100.0 1,634,330 100.0 20121231 20111231 % % 2,053,129 91.0 1,816,875 92.3 202,012 9.0 151,176 7.7 2,255,141 100.0 1,968,051 100.0 40

20121231 20111231 % % 617,682 27.5 538,762 27.4 566,851 25.1 505,692 25.7 309,896 13.7 278,346 14.1 308,383 13.7 257,689 13.1 275,718 12.2 227,366 11.6 70,641 3.1 57,160 2.9 105,970 4.7 103,036 5.2 2,255,141 100.0 1,968,051 100.0 3 3 12 1 5 5 % % % % % % 925,662 41.0 378,190 16.8 381,507 16.9 155,211 6.9 2,140 0.1 1,842,710 81.7 210,130 9.4 91,154 4.0 81,717 3.6 29,421 1.3 9 412,431 18.3 1,135,792 50.4 469,344 20.8 463,224 20.5 184,632 8.2 2,149 0.1 2,255,141 100.0 3 3 12 1 5 5 % % % % % % 907,232 42.1 345,310 16.1 372,826 17.4 154,102 7.2 2,140 0.1 1,781,610 82.9 194,961 9.1 69,094 3.2 73,505 3.4 29,403 1.4 9 366,972 17.1 1,102,193 51.2 414,404 19.3 446,331 20.8 183,505 8.6 2,149 0.1 2,148,582 100.0 41

2012 46,787 49,705 29,516 50,622 (2,134) 4,285 178,781 31,032 353 31,385 (402) 14 92 (296) 17,519 (24,303) (6,784) 46,787 49,303 47,035 57,351 (2,120) 4,730 203,086 20121231 20111231 666,007 503,666 89,554 64,534 166,268 244,312 115,246 95,218 80,452 60,937 1,117,527 968,667 9,997 8,260 681 1,438 11,795 11,637 1,140,000 990,002 42

% 2012 2011 2010 (1) % 1231 1231 1231 25 52.20 60.89 59.11 25 48.85 58.97 56.75 25 86.48 96.55 68.68 (2) 75 73.59 72.97 72.83 75 74.12 73.26 73.31 75 64.12 65.44 60.42 (1) (2) 2004[2004]2 13.44%1.17 9.89%0.02 2012 2011 2010 1231 1231 1231 267,612 214,002 160,928 196,068 171,534 119,166 71,544 42,468 41,762 4,171 4,134 4,314 263,441 209,868 156,614 193,982 169,466 116,988 1,948,636 1,702,165 1,385,262 942 696 9.89% 9.91% 8.45% 13.44% 12.27% 11.31% 2011 43

/ 1 8,190 (7) 12,285 2 4,683 (180) 4,160 3 134,387 (278) 10 196,717 147,260 (187) (278) 10 213,162 272 62 333 147,532 (125) (278) 10 213,495 1 3,764 20 3,412 3,764 20 3,412 44

/ 1 103 1 41 2 2,218 1,725 2,806 3 29,234 481 10 21,348 4 166,349 (329) 145,123 5 1,658 6 1,380 199,562 1,726 481 (313) 170,698 179,951 (67) 270,225 30% / 2012 (%) 236,591 (38.79) 12,285 50.00 69,082 (57.41) 196,717 46.38 6,091 105.02 370,108 (30.89) 17,894 282.68 21,499 58.09 56,402 67.22 11,709 34.73 35,326 69.63 1,039 304.28 105 13,104 81.82 45

(1) (2) 2012 63,135 15,220 10,997 83 89,435 (20,642) (11,751) (1,215) (1,219) (34,827) (10,440) (2,086) (403) (175) (13,104) 32,053 1,383 9,379 (1,311) 41,504 20121231 1,626,232 418,449 904,886 2,147 2,951,714 1,856,062 419,089 484,134 (2,432) 2,756,853 1,037,076 80,451 1,117,527 2011 55,373 10,427 8,994 3,085 (931) 76,948 (17,500) (8,962) (310) (1,540) (4) (28,316) (5,230) (714) (38) (1,225) (7,207) 32,643 751 8,646 320 (935) 41,425 20111231 1,460,870 310,607 848,186 135,347 5,688 2,760,698 2,089,057 312,222 44,867 124,995 15,959 2,587,100 872,369 55,543 40,755 968,667 46

320.5374.86%13.83 3.23%93.7921.91% 2012 20,947 11,375 19,047 11,724 10,241 2,612 10,378 3,111 89,435 (7,953) (4,436) (7,041) (4,463) (3,958) (1,007) (4,309) (1,660) (34,827) (4,737) (2,772) (2,267) (1,605) (1,341) (319) 16 (79) (13,104) 8,257 4,167 9,739 5,656 4,942 1,286 6,085 1,372 41,504 20121231 720,231 438,698 727,706 351,283 356,213 77,278 962,733 144,134 (826,562) 2,951,714 709,635 431,981 715,812 344,631 349,718 75,502 825,654 130,482 (826,562) 2,756,853 283,996 139,730 247,185 170,851 121,042 30,020 74,906 49,797 1,117,527 2011 18,198 10,082 16,404 9,525 8,113 2,109 9,432 3,085 76,948 (6,702) (3,942) (5,745) (3,504) (3,049) (831) (3,003) (1,540) (28,316 ) (1,932) (872) (935) (1,000) (699) (244) (300) (1,225) (7,207 ) 9,564 5,268 9,724 5,021 4,365 1,034 6,129 320 41,425 20111231 641,067 407,317 740,810 337,367 314,148 69,579 855,864 139,763 (745,217) 2,760,698 629,878 401,011 730,097 331,652 308,503 68,109 735,288 127,779 (745,217) 2,587,100 265,912 111,062 226,460 160,111 83,237 25,587 55,543 40,755 968,667 68.06% 47

2012 30.97 2.57 17,816.1014.34%4,777.90 18.15%26.82%993.405.58% 12,565.81 13.88% 11,884.1512.31%613.12 71.12%71.3656.38% 24 2,396.63 8.59%4.55% 1,5315.30% 25.8029.32% 30,000 14.34% 3,000 31.77% 2,641 25,000 2,500 2,004 20,000 17,816.10 2,000 15,000 13,686.85 15,581.59 1,500 1,333 10,000 1,000 5000 500 0 2010 2011 2012 0 2010 2011 2012 48

- 1,237.0058.88% ABNAAASCP 3,662.3026.41 31.77%149.64%53.65% 40.75% 2012Wind2012 1.5 28028 9,375 1,513 7,466.68652.632,866.05152.98 654,716 68116.88% 49

50 5.2 2,48755115,148 3,34213.762.4121.23% + 800 1 17,3291,9573,528.78 426.2613.74%2,122.18437.63 25.98%33.821.59% 15.83% 1 [2011]300 3000 9000 12,000 15,000 18,000 6000 0 28.31% 400 800 1,200 2,000 2,400 1,600 0 25.98% 11,806 2011 15,148 2012 8,817 2010 1,685 2011 2,122 2012 928 2010

51 2012 1 3,669.7219.51%6,170.6327.27% 3,200.44 26.07%1,859.359.53% 635.3969.23% 141.0616.36% 42.2333.36% 3,31213.1% 35 400.0762.59%56.86137% 5023.6832.93% 3,837.6962.57%964.04 75.03% 1 70,000 140,000 210,000 350,000 420,000 280,000 0 2,928 4,848 2011 3,312 6,171 2012 2,487 3,870 2010 1,200 2,400 3,600 6,000 7,200 4,800 0 19.51% 27.27% 13.11% 307,062 2011 366,972 2012 265,645 2010

52 600 1 1.171,053.53 I10% 21,0006SPA CPP 1,713.9121.78% 2,730.8664.10%59.2863.50% 9,047.4669.80% 15,548.6629.58% 1 600 3,337 2011 2,543 2010 1,200 3,600 4,800 6,000 7,200 8,400 2,400 0 7,254 2012 117.36% 1,407 2011 1,158 2010 400 800 1,600 1,200 2,400 2,000 0 1,714 2012 21.78%

1.4835.070.4%3.38 49.7071 5901540.55% 102013 107.9712.52% 12.9910.26% 53

24214819 892057,125 80% 3,532.801,715.38 94.39% 3,966.481,694.1674.56% 7,254.28117.36%133.06279.03 91.16% 4.83 50.94%200%QFII PE 12 54

12.369.77 72.90 189,266.95 8,639.95627.00 2,784.512,380.04 404.47 2012 282012 2012 55

145 1,108.57 3.3 4 4,637 1,135 40.5 PE8.86/ 300.46170.20 3.84 2.90 1.68 9,061.33 20 56

25 6000 23,567 BBVA BBVAMONGO NRA 7,959.186.22 BBVA11 BBVA BBVA 346.56 59.5 2011 2.60.57.7 BBVA -2012China Real Estate Outlook Annual Report 2012 57

2012 ISO20000 2012 71055 1028853660 789 1,5725,306 17.75%11.96% 2.06.5B2B 756.65185.9432.58% 12.779.132.1430.62% 5,559.153.3754.70%48.46%1,793.40 21.2833.70%22.20% 85.87%18.1949.86%9.82 58

3,9263,51840820 85.77%93.33%97.59% 319.42 19.67 126.57 17.5329.5916.58 4.362.63 B2C 16655111 69 1,477.1479.659.70% 15.26% 2002BBVA 70.32%29.68% 40%21.39% 2012 59

1,790.883.12% 14.54 37.158.68% 19.077.97% 41 BBVA 60

19842500 95% 5% 2012 17,245 7% 3,391 20%41435% 2012192 51%1349% 20128.28 2.046.064.84 84.5%426.76 61

36 60900 30

64

2012 2011 VaR20 65

CCWA 66

67

65.59%2012577.1915.23% 2012 360.31367.30 19.25%20.77%3.294.81 20121231 20111231 % % 427,019 25.68 375,635 26.19 436,743 26.26 379,024 26.43 226,989 13.65 196,103 13.68 223,232 13.43 187,201 13.05 213,609 12.85 176,879 12.33 53,108 3.19 46,425 3.24 82,201 4.94 72,770 5.08 1,662,901 100.00 1,434,037 100.00 68

20121231 20111231 % % 424,908 26.95 373,731 27.54 435,620 27.63 378,142 27.86 226,148 14.34 194,949 14.36 223,232 14.16 187,201 13.79 213,609 13.55 176,879 13.03 53,108 3.37 46,425 3.42 1,576,625 100.00 1,357,327 100.00 12,532.601,368.71 12.26%20.12%664.50 24.78%8.82749.94255.43 51.65% 20121231 20111231 % % 1,253,260 75.37 1,116,389 77.85 334,647 20.12 268,197 18.70 74,994 4.51 49,451 3.45 1,662,901 100.00 1,434,037 100.00 20121231 20111231 % % 1,188,415 75.38 1,058,128 77.96 320,044 20.30 253,867 18.70 68,166 4.32 45,332 3.34 1,576,625 100.00 1,357,327 100.00 69

20123,346.47664.50 24.78%541.6568.57%43.79 858.6850.18% 25.418.79% 20121231 20111231 % % 194,614 58.15 178,888 66.70 54,165 16.19 32,133 11.98 85,868 25.66 57,176 21.32 334,647 100.00 268,197 100.00 20121231 20111231 % % 185,935 58.10 169,763 66.87 53,930 16.85 31,903 12.57 80,179 25.05 52,201 20.56 320,044 100.00 253,867 100.00 2012 12,532.60 1,368.71 12.26% 68.53%3,566.252,322.521,359.521,339.27 551.3131.13% 548.1018.16% 118.169.68% 206.4172.8434.1525.81%10.38% 16.16% 70

20121231 20111231 % % 356,625 28.46 301,815 27.03 135,952 10.85 125,457 11.24 59,329 4.73 79,970 7.16 232,252 18.53 177,121 15.87 133,927 10.69 122,111 10.94 62,897 5.02 70,181 6.29 53,886 4.30 50,495 4.52 63,653 5.08 58,734 5.26 17,723 1.41 21,138 1.89 137,016 10.93 109,367 9.80 1,253,260 100.00 1,116,389 100.00 20121231 20111231 % % 352,782 29.68 295,684 27.94 133,782 11.26 123,333 11.66 59,017 4.97 79,584 7.52 220,334 18.54 171,650 16.22 127,183 10.70 111,028 10.50 62,897 5.29 70,181 6.63 53,710 4.52 50,376 4.76 63,403 5.34 58,535 5.53 17,723 1.49 21,063 1.99 97,584 8.21 76,694 7.25 1,188,415 100.00 1,058,128 100.00 71

2012 8,401.611,284.43 18.05%50.52%0.897,477.46 44.97%1.95 20121231 20111231 % % 329,704 19.83 329,615 22.98 418,042 25.14 343,253 23.94 630,393 37.91 523,632 36.51 209,768 12.61 188,086 13.12 1,587,907 95.49 1,384,586 96.55 74,994 4.51 49,451 3.45 1,662,901 100.00 1,434,037 100.00 20121231 20111231 % % 317,351 20.13 318,333 23.45 390,625 24.78 325,259 23.96 595,688 37.78 487,902 35.95 204,795 12.99 180,501 13.30 1,508,459 95.68 1,311,995 96.66 68,166 4.32 45,332 3.34 1,576,625 100.00 1,357,327 100.00 72

2012 2011 2010 1231 1231 1231 % 10 3.80 3.78 5.21 % 50 20.98 22.12 30.01 (1) =/ (2) =/ 20121231 (%) (%) A 10,000 0.60 3.80 B 8,100 0.49 3.07 C 7,985 0.48 3.03 D 7,000 0.42 2.66 E 5,099 0.31 1.94 F 4,241 0.26 1.61 G 4,005 0.24 1.52 H 3,260 0.20 1.24 I 3,004 0.18 1.14 J 2,563 0.15 0.97 55,257 3.33 20.98 552.573.33%20.98% 1.14 73

2012 20121231 20111231 % % 1,631,235 98.09 1,410,760 98.37 19,411 1.17 14,736 1.03 6,448 0.39 3,740 0.26 4,778 0.29 3,827 0.27 1,029 0.06 974 0.07 1,662,901 100.00 1,434,037 100.00 1,650,646 99.26 1,425,496 99.40 12,255 0.74 8,541 0.60 74

20121231 20111231 % % 1,546,363 98.08 1,335,852 98.42 18,393 1.17 13,502 0.99 6,403 0.41 3,486 0.26 4,459 0.28 3,529 0.26 1,007 0.06 958 0.07 1,576,625 100.00 1,357,327 100.00 1,564,756 99.25 1,349,354 99.41 11,869 0.75 7,973 0.59 2,204.7598.09% 0.2846.750.141.17% 122.5537.140.74%0.14 27.080.13 7.4 2012 2012 75

2012 2011 2010 1231 1231 1231 % 1.16 1.06 0.83 % 6.35 6.37 5.09 % 24.06 8.22 28.65 % 5.70 2.27 7.32 % 0.36 0.21 0.10 20121231 20111231 % % 1,641,416 98.71 1,423,305 99.25 (1) : 1-90 11,703 0.70 5,131 0.36 91-180 2,991 0.18 528 0.04 181 6,791 0.41 5,073 0.35 21,485 1.29 10,732 0.75 1,662,901 100.00 1,434,037 100.00 91 9,782 0.59 5,601 0.39 (2) 4,775 0.29 3,184 0.22 (1) (2) 76

20121231 20111231 % % 1,555,889 98.68 1,347,890 99.30 (1) : 1-90 11,297 0.72 4,195 0.31 91-180 2,987 0.19 509 0.04 181 6,452 0.41 4,733 0.35 20,736 1.32 9,437 0.70 1,576,625 100.00 1,357,327 100.00 91 9,439 0.60 5,242 0.39 (2) 4,056 0.26 2,413 0.18 (1) (2) 0.54354% 99% 77

20121231 20111231 % % % % 10,963 89.45 0.87 7,666 89.76 0.69 1,284 10.48 0.38 875 10.24 0.33 8 0.07 0.01 12,255 100.00 0.74 8,541 100.00 0.60 20121231 20111231 % % % % 10,588 89.20 0.89 7,110 89.18 0.67 1,273 10.73 0.40 863 10.82 0.34 8 0.07 0.01 11,869 100.00 0.75 7,973 100.00 0.59 32.97 0.184.090.05 78

20121231 20111231 % % % % 723 56.31 1.33 518 59.20 1.61 216 16.82 0.11 184 21.03 0.10 345 26.87 0.40 173 19.77 0.30 1,284 100.00 0.38 875 100.00 0.33 20121231 20111231 % % % % 717 56.32 1.33 518 60.02 1.62 215 16.89 0.12 175 20.28 0.10 341 26.79 0.43 170 19.70 0.33 1,273 100.00 0.40 863 100.00 0.34 79

20121231 20111231 % % % % 5,275 43.04 1.24 2,191 25.65 0.58 2,581 21.06 0.59 2,208 25.85 0.58 2,244 18.31 0.99 2,125 24.88 1.08 625 5.10 0.28 542 6.35 0.29 492 4.01 0.23 493 5.77 0.28 715 5.84 1.35 481 5.63 1.04 323 2.64 0.39 501 5.87 0.69 12,255 100.00 0.74 8,541 100.00 0.60 20121231 20111231 % % % % 5,257 44.29 1.24 2,169 27.20 0.58 2,536 21.37 0.58 2,208 27.69 0.58 2,244 18.91 0.99 2,079 26.08 1.07 625 5.26 0.28 542 6.80 0.29 492 4.15 0.23 493 6.18 0.28 715 6.02 1.35 482 6.05 1.04 11,869 100.00 0.75 7,973 100.00 0.59 2012 30.843.731.19 0.660.010.09 80

20121231 20111231 % % % % 4,272 38.96 1.20 2,294 29.92 0.76 207 1.89 0.15 1,095 14.28 0.87 188 1.72 0.32 219 2.85 0.27 4,765 43.46 2.05 1,393 18.17 0.79 353 3.22 0.26 889 11.60 1.00 270 2.46 0.50 328 4.28 0.65 85 0.78 0.13 485 6.33 0.69 241 2.20 0.38 130 1.70 0.22 582 5.31 0.43 833 10.87 0.76 10,963 100.00 0.87 7,666 100.00 0.69 20121231 20111231 % % % % 4,189 39.56 1.19 2,216 31.17 0.75 204 1.93 0.15 1,092 15.36 0.89 188 1.78 0.32 219 3.08 0.28 4,740 44.76 2.15 1,368 19.24 0.80 335 3.16 0.26 843 11.86 1.08 270 2.55 0.50 328 4.61 0.65 85 0.80 0.13 485 6.82 0.69 241 2.28 0.38 130 1.83 0.22 336 3.18 0.35 429 6.03 0.56 10,588 100.00 0.89 7,110 100.00 0.67 81

2012 33.7219.781.260.44 8.885.3640.720.730.56 2012 1231 2011 1231 (1) 23,258 18,219 (2) 12,804 5,734 (206) (141) (3) (54) (37) (742) (683) 265 166 35,325 23,258 (1) (2) (3) 2012 1231 2011 1231 (1) 22,818 17,660 (2) 12,733 5,747 (202) (131) (3) (54) (14) (659) (586) 241 142 34,877 22,818 (1) (2) 3 82

353.25120.67 288.25%2.12%15.940.50 2012 201267 FTP FTP 83

3 31 15 5 54,013 1,811,094 876,022 150,376 68,434 61,837 1,919,278 542,635 188,924 44,179 (7,824) (108,184) 333,387 (38,548) 24,255 3 31 15 5 56,979 1,702,326 862,873 147,027 68,427 49,936 1,846,599 519,177 184,235 40,619 7,043 (144,273) 343,696 (37,208) 27,808 84

6,313 (8,370) (20,127) (22,184) (7,699) 20,945 19,847 33,093 (1,386) 12,575 (280) 10,909 (7,302) (4,564) (12,285) (24,151) 6,152 4,209 11,964 22,325 (1,150) (355) (321) (1,826) 85

3 31 15 5 (1,075,837) (2,151) 354,494 240,366 298,748 387,466 203,086 3 31 15 5 (1,046,154) (941) 344,475 221,859 284,635 393,192 197,066 86

2012 20126200 201320126 87

10% 88

10 2008 0.853 3,330 13,320 25.00% 2009 0.880 3,435 14,320 23.99% 2011 0.550 2,573 15,024 17.13% 2011 1.450 6,784 30,819 22.01% 2012 301.80 10%30.18 145.00 201270.18AH101.50 AHH 2012 89

1 00762 (HK) 7,020,000.00 4,125,467.49 5,302,536.82 (1,177,069.33) 2 V Visa Inc. 7,509,605.39 47,957,141.51 81,105.23 32,494,532.10 15,462,609.41 / 3 MA Mastercard International 201,629.69 2,340,846.04 3,244.21 1,780,763.20 560,082.84 14,731,235.08 54,423,455.04 84,349.44 39,577,832.12 14,845,622.92 70,000,000.00 87,500,000 4.24% 113,750,000.00 3,062,500.00 SWIFT 161,127.66 22 491,358.75 Joint Electronic Teller Services 4,535,347.33 16 (Class B) 4,176,549.34 Electronic Payment Services 14,263,759.80 2 13,135,332.82 Company (HK)Ltd. 88,960,234.79 131,553,240.91 3,062,500.00 3.64 2013 IMF20133.5%1.4% 5.5% 2013 20138% 90

5101 50%GDP5000 2013 (FTP) 91

2013 201314%14% 2013 92

2012 2008-2012 50% 0810%15%164% 2012B2C2,250.3510.48%112.28 37.49%773.2132.63 52.7716.35166 68 20125,4882,838 220.77%48.30%15.99 57.01% 212012710 25 25 93

30% 3,000//112 68.25/48 2.27 2012 50 67.37 57.39BBVA 9.98 94

[2003]56 [2005]120 BBVA // // /BBVA/BBVA / 14A 2010811 20120.500 0.123 2010811 201213.543 0.459 2010811 201110262012 3.0000.665 95

20108112010 (1)(2)(3) 2012480 0.724 2010811 2012 1.1700.064 2010811 2012 0.8260.172 2010811 2012 13 42 3.5740.296 0.101 20111026 20124.400 1.679 96

20121227/ // 2013 BBVA 20121227BBVABBVA 2012 5.8 12.511.5 1.2773.259 1.123 20111026BBVABBVA (1) (2)(3) 2012 1.500 201081120111026 2012 1035 3.000 (1) (2) 3 97

3000 740 (1) (2) 3 420108112011102720121227 895.54 98

5% 5%BBVA 2012416 2013225 A28,938,928,29461.85%GILH710 0.01%61.85%2013225 2010923BBVABBVA BBVA 2011BBVAH1,163,097,447201181BBVA 201181 5%5% 20112012 20122006 6 7A41 2012 970 773 20122012 110 405 99

201236 2012109 2012530 2012109 20121018 20121224 100

5% 363738 685.14 17 29 35 101

102

1 2012-01-05 2 2012-01-05 3 2012-01-12 4 2012-01-18 5 2012 2012-01-18 6 2012 2012-01-18 7 2012-01-18 8 2012-01-18 9 2012-02-07 10 2012-02-07 11 2012-02-07 12 2012-02-07 13 2012 2012-03-07 14 2012 2012-03-07 15 2012-03-10 16 H 2012-03-15 17 2012-03-23 18 2011 2012-03-29 19 A 2012-03-29 20 2012-03-29 21 2012 2012-03-29 22 2012-03-31 23 2011 2012-03-31 24 2011 2012-03-31 25 2011 2012-03-31 26 2011 2012-03-31 27 2012-03-31 28 2012-03-31 29 2012-03-31 30 2012-03-31 31 H 2012-04-11 32 2011 2012-04-13 33 2011 2012-04-13 34 H 2012-04-24 35 H 2012-04-24 36 H 2012-04-24 37 H2011 2012-04-24 38 H 2012-04-24 103

39 H 2012-04-24 40 2012-04-28 41 2012-04-28 42 2012-04-28 43 2012-04-28 44 2012-05-30 45 2012-05-31 46 2011 2012-05-31 47 2011 2012-05-31 48 2012-05-31 49 2012-05-31 50 2012-06-13 51 2012 2012-06-22 52 2012-07-13 53 2011A 2012-07-13 54 2012-08-07 55 H 2012-08-15 56 H 2012-08-30 57 2012-08-30 58 2012-08-30 59 H 2012-08-30 60 H 2012-08-30 61 H 2012-08-30 62 2012-08-30 63 2012-08-30 64 2012-08-30 65 2012-08-30 66 2012-08-30 67 H 2012-08-30 68 2012 2012-09-03 69 2012 2012-09-03 70 2012-09-11 71 2012-09-11 72 2012-09-12 73 2012H 2012-09-18 74 2012-09-22 75 2012-09-22 76 H 2012-10-16 77 2012 2012-10-19 78 2012 2012-10-19 79 2012-10-30 104

80 2012-10-30 81 2012-10-30 82 2012-10-30 83 2012-10-30 84 2012 2012-11-07 85 2012-11-07 86 2012-11-10 87 2012-11-24 88 2012-11-30 89 2012-12-13 90 2012-12-28 91 2012-12-28 105

+ (%) (%) 2,138,179,203 4.57 0 0 2,138,179,203 4.57 0 0 213,835,341 0.46 0 0 213,835,341 0.46 0 0 0 0 0 0 1,924,343,862 4.11 0 0 1,924,343,862 4.11 1,924,343,862 4.11 0 0 1,924,343,862 4.11 0 0 44,649,147,831 95.43 0 0 44,649,147,831 95.43 31,691,328,716 67.73 0 0 31,691,328,716 67.73 0 0 12,957,819,115 27.70 0 0 12,957,819,115 27.70 0 0 46,787,327,034 100.00 0 0 46,787,327,034 100.00 BBVA 1,924,343,862 0 0 1,924,343,862 (1) 201342 213,835,341 0 0 213,835,341 (2) 2013428 2,138,179,203 0 0 2,138,179,203 (1) BBVA20061122BBVA 2009123BBVA1,924,343,862H2010 41201041201341 (2) 2009619 [2009]94213,835,3410.55% 200912 2013428 108

201342 1,924,343,862 213,835,341 46,573,491,693 BBVAH 2013428 213,835,341 0 46,787,327,034 A BBVA H 1,924,343,862 201342 1,924,343,862 A 213,835,341 2013428 213,835,341 2006-2007BBVA 2007-2011 201177201183AH 257.86A5,273,622,484H2,480,360,496 A31,905,164,057H14,882,162,97746,787,327,034 2006 602010 1652012200 2006201020112012 200202765.15% 20226215 109

386,930 A346,185H40,745 2013322378,572A338,350H 40,222 (%) 1 A 28,938,928,294 61.85 0 0 0 2 H 7,367,642,072 15.75 0 3,256,454 3 BBVA H 7,018,099,055 15.00 1,924,343,862 0 0 4 (2) AH 338,513,209 0.72 213,835,341 0 5 H 168,599,268 0.36 0 0 6 H 81,910,800 0.18 0 0 7 A 60,828,321 0.13 0 60,828,321 8 A 35,172,000 0.08 0 0 9 A 31,697,828 0.07 0 31,697,828 A50ETF 10 A 31,034,400 0.07 0 0 10 A 31,034,400 0.07 0 0 10 A 31,034,400 0.07 0 0 10 A 31,034,400 0.07 0 0 (1) HH (2) AH338,513,2092009A213,835,341H H68,259,0002011A+HA42,767,068H 13,651,800 3 4H H 110

1 28,938,928,294 A 2 7,367,642,072 H 3 BBVA 5,093,755,193 H 4 168,599,268 H 5 124,677,868 AH 6 81,910,800 H 7 60,828,321 A 8 35,172,000 A 9 A50ETF 31,697,828 A 10 31,034,400 A 10 31,034,400 A 10 31,034,400 A 10 31,034,400 A (1) HH (2) 336 (%) 10,942,096,691 (L) 73.52 (L) H BBVA 3,809,655,853 (S) 25.60 (S) 24,329,608,919 (L) 91.36 (L) A 7,032,455,195 (L) 47.25 (L) H 28,938,928,294 (L) 90.70 (L) A 28,938,928,294 (L) 90.70 (L) A 732,821,000 (L) 6.32 (L) H 732,821,000(S) 6.32 (S) 732,821,000 (L) 6.32 (L) H 732,821,000 (S) 6.32 (S) 732,821,000 (L) 6.32 (L) H 732,821,000 (S) 6.32 (S) 892,963,138 (L) 6.00 (L) H 112,619,808 (S) 0.75 (S) () () 336 XV 111

A 28,938,928,29461.85%GILH710 0.01%61.85% 197910 20111227 99.9% 0.1% 28,938,929,004 61.85% 2013225 1,837.0310168558-X 1,28071783170-9 112

201132,770.532011365.16 3,129.24201132,005.53 2011360.05 3,109.14 600030 06030 20.30% 600030 06030 0.58% 601608 63.87% 600871 18.00% 00267 57.51% 01205 59.06% 01135 37.59% 21 00241 1.19% 00500 20.88% 113

100% 61.85% GIL <0.01% 100% 99.9% 0.1% 100% 61.85% GIL <0.01% 114

10%10% BBVA19881012,669,936,277.05 Francisco González)201212BBVA3796,370 BBVA7,97850% BBVA BBVAH7,018,099,05515.00% 115

1960.12 2012.05 2015.05 0 0 1954.06 2012.05 2015.05 0 0 129.50 1956.07 2013.01 2015.05 0 0 33.93 1955.02 2012.05 2015.05 0 0 1963.08 2012.05 2015.05 0 0 1954.06 2012.05 2015.05 0 0 1968.06 2012.05 2015.05 0 0 212.32 1957.10 2013.01 2015.05 0 0 1961.08 2012.05 2015.05 0 0 238.4 (3) 1960.11 2013.01 2015.05 0 0 1965.02 2012.05 2015.01 0 0 25.83 1961.08 2012.05 2015.05 0 0 24.17 1945.11 2012.10 2015.05 0 0 5.00 1953.10 2012.10 2015.05 0 0 5.00 1957.08 2012.11 2015.05 0 0 5.00 1 2 3 2.4BBVA98,890 116

1955.02 2012.05 2015.05 0 0 1962.07 2012.05 2015.05 0 0 25.00 1954.01 2012.05 2015.05 0 0 25.00 1969.03 2012.05 2015.05 0 0 210.08 1964.01 2012.05 2015.05 0 0 211.32 1956.07 2012.09 0 0 33.93 1958.11 2012.05 0 0 210.67 1968.06 2012.05 0 0 212.32 1955.09 2012.05 0 0 217.36 1967.02 2012.05 0 0 215.11 1964.12 2012.05 0 0 216.68 1963.04 2012.05 0 0 216.79 1954.10 2006.12 0 0 205.97 1963.06 2012.05 0 0 214.58 117

2012 1 1 1964.03 2012.08 0 0 1954.02 2012.08 3,569,625 3,569,625 1958.05 2013.01 0 0 1955.02 2012.02 0 0 3.40 1963.10 2012.10 0 0 20.83 1952.11 2012.10 0 0 20.83 1951.11 2012.11 0 0 23.33 1962.01 2013.03 0 0 201.96 H3,569,625H0.02% 118

20117 20107201012 19994 20107 1983719977 19977 19994 200411 2004112012 92006 122011 1220128 2004112011 12 200032004 10 199312 20003 19829 199312 30 2005 2011 20062007 2011 2011 20129 20131 20128 2011220128 2010720112 2008620107 2006420086 20063 20064 20041020063 2001 5200410 199392001 5 1982219939 1982 198510 2006 119

1980 1987 19874 19948 19948200412 1994 819984 19984 201112 19951998 1998 2000 20002002 20042011 19988 1987 2010 2201112 20064 201112 200612 20084 2000320131 19866 20003 120

Ángel Cano Fernández 20122 200910 2004 12 200612 20051 20063 19907 19941 22 20131 20121 20129 20022011 2000 2002 1995 2000 1991 1995 1984 1991 28 20105 BBVA1984 1991 Arthur Andersen 1991 1998 Argentaria Argentaria 1998 2001 BBVArgentaria 20012003 BBVA 20031 BBVA 200512 BBVA 20061BBVA 2009 BBVA 121

Gonzalo José Toraño Vallina 20131 2010 920113 20078 20108 BBVA FinanziaUNO-e Bank BBVA Finanziamento Finanzia SpA Italia2002 2007 19992002 19961999 Banco de Negocios Argentaria S.A1993 1996 Argentaria 1983-1986 Lloyds Bank1986-1987 Banco Hispanoamericano 1987-1993 Banco Central Hispano Complutense University of Madrid Instituto de Empresa Business School 1995 2003 19931995 1989 1993 20088 20122 2009 7 198682006 12 199210199512 20 50 20 122

123 201211 201071 Keefe Bruyette & Woods Asia Limited 2002 2011 2011 2006720126 2010 2011 201210 2006 4 20049 20064 1992 220049 200010 19909 19922 198361990 9 201210 200810 200592008 10 19991220059 19951 199912

124 1995 1984 1995 20074 201112 200032007 4 1986320003 198331986 3 19833

2012 4 201223 2009920122 20097 9 20066 20097 20006 20066 2012 2 20072 20122 200510 20072 20042 200510 1996420042 19964 125

201110 20101 201110 2005 12200912 1984 5200511 1995 12200511 1999120044 198141984 5 30 126

127 19976 199181993 10 19931019975 1996 119971 SBCUBS 20064 20103 200910 2005 2005 420064 1988 719926 24 1988 19957 19944 19957 1991 19891 9 2005

128 20064 20103 2000120064 199092000 3 2006 420073 1990 9 25 20064 200842013 2 2006 320084 19992 20063 20051 20063 199561999 2 19875 198412 19875 20083 20133 2001120022 2002320028 2002 820083

201112 20132 201111201211 200612 201111 20099201110 200979 2007820099 2005620077 2004320056 (RFP) (CFC)29 129

201111201112 201120122 2011122011 20122 20122 201252011 201210 201211 201252011 20125 20125 20128 20131 20128 20129 201282012 9 20128 2012102012 20131 130

20133 2679.66 XV 352 / 1,250,000 0.28% 2011.09.09 (L) 2014.09.08 (L) 131

132 41,36532,0979,268 4,74933,2143,4025,662 13.69%26,50664.08%8,18719.79%1,010 2.44%447 80.29% 11.48% 8.22% 10% 20% 30% 50% 60% 80% 70% 90% 100% 40% 0% 13.69% 19.79% 2.44% 64.08% 10% 20% 30% 50% 60% 80% 70% 90% 100% 40% 0% 1,842160 93075231417.04%694 37.68%27414.88%56030.40%

e-hr 4,17130 613 CCRMCCWA 1681.92778 4,00328.419 10,575 12 34110.3 95%189.8249.5 ISO10015 133

20074 2012 2012 90 136

201212136 45 20 10% 3% 3%10 2 ir_cncb@citicbank.com 137

2012530201120112011 20112011201220112012 20122011 2011 2012362012 2012 201210182012 2012 152 8 5 138

139

2012139 71 / / 13/13 13/13 11/13 2/13 12/13 1/13 12/13 1/13 10/10 9/13 4/13 13/13 10/10 4/4 4/4 3/3 5/8 3/8 8/8 11/13 2/13 2/3 1/3 7/9 2/9 9/9 10/10 140

201223 4 7 141

201232011 / / 3/3 3/3 2/3 1/3 2/3 1/3 3/3 2/3 1/3 7 142

20127 2012 / / 6/6 4/7 3/7 7/7 2/2 2/2 2/2 1/1 5/5 5/5 5/5 6/7 1/7 2012 143

20121225 2012 2013228 2013320 2012 2012 2012 2012 7 201233.02012 3.02012 / / 3/3 2/3 1/3 3/3 3/3 1/1 1/2 1/2 2/2 144

5 201262011 2011 / / 2/2 5/6 1/6 5/5 2/2 2/2 1/1 4/4 4/4 4/4 2012 2012 2012 145

5 212 62011 20112012 13 / / 5/6 1/6 6/6 6/6 5/6 1/6 6/6 4 146

220122012 2 / / 1/2 1/2 2/2 2/2 2/2 3 147

2012 9 2012 1,3071,103 289 2012-2013 40 148

2009102370.32% 20091023 2007313 149

1 1 1 1 1 2 4 4 2 1 2 1 1 150

17.5 151

2012331 20121231 201241 A.1.314167 10 201212177 9 90 152

201220121231 2012 2012 1,88610.76 11263 18 153

20121231 2013328 20121231 154

155

2012 1 2012 2012 2 2012 3 2012 Ángel Cano Fernández Gonzalo José Toraño Vallina 156

158256201212 312012 1 2 201212312012 157

20121231 2012 2011 2012 2011 6 428,167 366,391 426,886 365,318 7 236,591 386,535 235,424 379,964 8 151,803 151,004 129,052 125,535 9 12,285 8,190 12,209 7,899 10 4,160 4,683 2,665 3,002 11 69,082 162,211 69,132 162,261 12 13,040 10,051 12,534 9,449 13 1,627,576 1,410,779 1,541,748 1,334,509 14 196,717 134,387 181,748 116,725 15 135,014 108,468 134,952 108,720 16 56,435 56,435 17 2,266 2,343 10,100 10,100 18 11,520 10,116 10,997 9,619 19 966 869 966 869 20 333 272 21 817 818 22 6,091 2,971 6,073 2,890 23 7,076 5,793 6,711 5,128 2,959,939 2,765,881 2,837,632 2,641,988 25 370,108 535,546 383,493 540,810 26 17,894 4,676 15,923 819 10 3,412 3,764 2,677 2,684 27 11,732 9,806 11,241 9,806 28 2,255,141 1,968,051 2,148,582 1,865,221 29 10,578 8,861 10,241 8,595 30 4,558 4,015 4,495 3,900 31 21,499 13,599 20,988 13,111 32 93 36 93 36 33 56,402 33,730 38,470 18,500 34 5,436 5,016 4,363 4,213 2,756,853 2,587,100 2,640,566 2,467,695 35 46,787 46,787 46,787 46,787 36 49,303 49,705 51,424 52,047 37 11,709 8,691 11,709 8,691 38 35,326 20,825 35,250 20,750 57,351 50,622 51,896 46,018 (2,120) (2,134) 198,356 174,496 197,066 174,293 4,730 4,285 203,086 178,781 197,066 174,293 2,959,939 2,765,881 2,837,632 2,641,988 164256 158

2012 2012 2011 2012 2011 89,435 76,948 86,295 73,863 40 75,486 65,106 73,572 63,561 138,810 106,623 135,201 103,683 (63,324) (41,517) (61,629) (40,122) 41 11,210 8,837 10,682 8,343 12,194 9,481 11,635 8,956 (984) (644) (953) (613) 42 1,039 257 847 45 / (81) 57 / 43 (105) 878 (282) 729 1,458 1,293 1,230 949 347 577 246 236 (47,931) (35,523) (46,255) (32,803) (6,648) (5,343) (6,626) (5,319) 44 (28,179) (22,973) (26,609) (21,502) 45 (13,104) (7,207) (13,020) (5,982) 41,504 41,425 40,040 41,060 257 230 254 228 (152) (65) (151) (65) 41,609 41,590 40,143 41,223 46 (10,224) (10,746) (9,963) (10,493) 31,385 30,844 30,180 30,730 31,032 30,819 30,180 30,730 353 25 0.66 0.71 0.66 0.71 / 47 (296) 207 (623) 879 31,089 31,051 29,557 31,609 30,644 31,227 29,557 31,609 445 (176) 164256 159

2012 2012 2011 2012 2011 25,608 26,706 93,129 93,129 287,328 244,435 283,541 233,335 394,215 397,352 13,802 15,193 1,437 5,431 1,436 5,428 148,194 112,520 143,970 109,141 10,311 10,469 1,097 4,081 579,809 767,070 565,072 749,337 (228,474) (174,787) (218,864) (170,542) (14,582) (14,572) (58,577) (102,624) (58,457) (102,573) (19,601) (67,903) (21,946) (60,300) (1,663) (4,864) (1,877) (5,109) (14,762) (15,959) (165,427) (157,301) (2,235) (5,000) (10,729) (10,729) (56,435) (56,435) (55,254) (35,798) (53,927) (34,939) (13,718) (11,274) (12,805) (10,407) (19,410) (15,650) (19,076) (15,536) (16,676) (11,758) (12,423) (9,969) (635,235) (466,966) (613,111) (455,635) / 48(a) (55,426) 300,104 (48,039) 293,702 547,608 493,354 549,175 493,323 14 37 3 2 4 79 4 79 547,626 493,470 549,182 493,404 (645,390) (502,095) (645,382) (502,095) (3,588) (1,973) (3,475) (1,848) (648,978) (504,068) (648,857) (503,943) (101,352) (10,598) (99,675) (10,539) 164256 160

2012 2012 2011 2012 2011 25,765 25,667 98 35,365 19,969 35,365 25,765 19,969 25,667 (12,831) (4,000) (4,000) (1,152) (1,312) (778) (927) (6,784) (2,573) (6,784) (2,573) (20,767) (7,885) (7,562) (7,500) 14,598 17,880 12,407 18,167 (75) (2,213) (76) (865) / 48(a) (142,255) 305,173 (135,383) 300,465 479,083 173,910 451,667 151,202 48(b) 336,828 479,083 316,284 451,667 164256 161

2012 36(ii) 201211 46,787 49,214 214 277 8,691 20,825 50,622 (2,134) 4,285 178,781 31,032 353 31,385 47 (399) (3) 14 92 (296) (399) (3) 31,032 14 445 31,089 1. 37 3,018 (3,018) 2. 38 14,501 (14,501) 3. 39 (6,784) (6,784) 20121231 46,787 49,214 (185) 274 11,709 35,326 57,351 (2,120) 4,730 203,086 36(ii) 201111 39,033 31,301 (632) 273 5,618 15,698 30,576 (1,692) 4,363 124,538 30,819 25 30,844 47 846 4 (442) (201) 207 846 4 30,819 (442) (176) 31,051 1. 7,754 17,913 25,667 2. 98 98 1. 37 3,073 (3,073) 2. 38 5,127 (5,127) 3. (2,573) (2,573) 20111231 46,787 49,214 214 277 8,691 20,825 50,622 (2,134) 4,285 178,781 164256 162

2012 36(ii) 201211 46,787 51,619 428 8,691 20,750 46,018 174,293 30,180 30,180 47 (623) (623) (623) 30,180 29,557 1. 37 3,018 (3,018) 2. 38 14,500 (14,500) 3. 39 (6,784) (6,784) 20121231 46,787 51,619 (195) 11,709 35,250 51,896 197,066 36(ii) 201111 39,033 33,706 (451) 5,618 15,650 26,034 119,590 30,730 30,730 47 879 879 879 30,730 31,609 1. 7,754 17,913 25,667 1. 37 3,073 (3,073) 2. 38 5,100 (5,100) 3. (2,573) (2,573) 20111231 46,787 51,619 428 8,691 20,750 46,018 174,293 164256 163

2012 1 20061231 8C 2012123128 1987420 201112 27200582 2006 200612 200612311000001000600 2007515B0006H111000001 2011426100000000006002 20074AH2007427 2011AH77.54120127 5 2013328 2 20121231 (a) 111231 (b) 4(2)(b) 164

2012 2 (c) 4(3) 4(3) 4(4) 4(8) (d) 3 4(22) 2006215 38 20121231 2012 4 (1) (a) 165

2012 4 (1) (b) 4(10) (c) 166

2012 4 (1) (c) (d) (i) (ii) (iii) (iv) (2) (a) (b) 167

2012 4 (3) (a) (i) (ii) (iii) (i) (ii) (iii) (i) (ii) (i) (ii) (iii) (i)(ii) (iii) 168

169 2012 4 (3) (b) 4(4) (i) (ii) (iii) 4(3)(a) (c) (i) (ii) (iii) (i)(ii) (d)

170 2012 4 (3) (e)

2012 4 (3) (e) (i) (ii)(iii) (i) (ii) (iii) 171

2012 4 (3) (f) (g) (h) (4) 172

2012 4 (4) 80%125% (5) (a) 4(12) 173

2012 4 (5) (b) (c) 4(12) (6) 4(12) 4(12) 30-35 0%-5% 2.0%-3.2% 3-10 0%-10% 9.00%-33.33% 4(12) 174

2012 4 (7) 4(12) (8) (9) (a) 4(3)(e) (b) 4(6)4(12) 4(16)(d) (10) 4(12) 175

2012 4 (11) (12) (a) (b) (c) 176

177 2012 4 (13) (a) (b) (c) (14) (15)

178 2012 4 (16) (a) (b) (c) (d) (e) (17)

179 2012 4 (18) (19) (20) (a) (b) (c) (d) (e) (f) (g) (h) (i) (j) (k) (l) (m) 5% (n) 5% (o) 1212(a)(c)(m) (p) 1212(i)(j)(n) (q) (i)(j)(n)(p)

180 2012 4 (21) (22) (a) (b) (c) (d)

2012 4 (22) (e) (f) 5 (a) 5% (b) 1% 7% (c) 3%2% (d) 25% 181

2012 6 2012 2011 2012 2011 6,667 4,972 6,486 4,808 (i) 356,243 297,991 355,379 297,247 (ii) 62,223 60,638 61,987 60,473 3,034 2,790 3,034 2,790 428,167 366,391 426,886 365,318 (i) 20121231 18%201119%5%20115% (ii) 7 (a) 2012 2011 2012 2011 217,771 370,377 213,090 338,266 2,743 126 8,344 32,617 220,514 370,503 221,434 370,883 14,539 14,925 13,990 9,081 1,538 1,107 16,077 16,032 13,990 9,081 236,591 386,535 235,424 379,964 24 236,591 386,535 235,424 379,964 182 (b) 2012 2011 2012 2011 45,739 27,421 43,472 19,850 127,020 284,783 128,120 284,783 62,800 74,331 62,800 75,331 1,032 1,032 190,852 359,114 191,952 360,114 236,591 386,535 235,424 379,964 24 236,591 386,535 235,424 379,964

2012 8 (a) 2012 2011 2012 2011 125,503 131,599 109,151 112,518 19,125 10,456 19,125 10,456 144,628 142,055 128,276 122,974 7,183 8,957 1,663 784 906 7,183 8,957 784 2,569 151,811 151,012 129,060 125,543 24 (8) (8) (8) (8) 151,803 151,004 129,052 125,535 (b) 2012 2011 2012 2011 48,721 68,900 38,884 58,332 103,015 82,082 90,132 67,181 75 30 44 30 151,811 151,012 129,060 125,543 24 (8) (8) (8) (8) 151,803 151,004 129,052 125,535 9 2012 2011 2012 2011 (i) 12,209 7,899 12,209 7,899 (ii) 2 2 (iii) 74 289 12,285 8,190 12,209 7,899 183

2012 9 (i) 2012 2011 2012 2011 3,374 325 3,374 325 480 1,726 480 1,726 735 663 735 663 205 389 205 389 7,415 4,796 7,415 4,796 12,209 7,899 12,209 7,899 12,209 7,899 12,209 7,899 12,209 7,899 12,209 7,899 12,209 7,899 12,209 7,899 (ii) 2012 2011 2012 2011 2 2 2 2 2 2 2 2 (iii) 2012 2011 2012 2011 10 15 25 158 39 101 74 274 15 15 74 289 64 74 225 74 289 184

2012 10 10(i) 2012 2011 6,450 470 3 4,970 396 217,323 799 899 195,134 1,231 1,314 550,812 2,891 2,495 404,074 3,036 2,438 21,584 15 1,065 20 12 796,169 4,160 3,412 605,243 4,683 3,764 2012 2011 181,469 732 765 157,630 960 999 357,286 1,933 1,897 246,430 2,023 1,674 21,584 15 1,050 19 11 560,339 2,665 2,677 405,110 3,002 2,684 2012 2011 2012 2011 3 307,371 200,834 220,054 148,951 31 321,598 242,642 269,131 181,253 15 163,907 156,881 71,004 73,317 5 3,293 4,886 150 1,589 796,169 605,243 560,339 405,110 2012 2011 2012 2011 747 803 392 440 5,876 4,886 2,515 1,744 3,893 29 3,893 29 10,516 5,718 6,800 2,213 185

2012 10 (i) 11 (a) 2012 2011 2012 2011 24,410 24,410 61,495 123,321 61,495 123,321 7,587 14,300 7,587 14,300 69,082 162,031 69,082 162,031 180 180 50 50 180 50 230 69,082 162,211 69,132 162,261 24 69,082 162,211 69,132 162,261 (b) 2012 2011 2012 2011 44,707 37,931 44,707 37,931 15,128 113,095 15,178 113,145 9,247 11,185 9,247 11,185 69,082 162,211 69,132 162,261 24 69,082 162,211 69,132 162,261 186

2012 11 (c) 12 2012 2011 2012 2011 44,414 143,590 44,414 143,590 22,742 16,168 22,792 16,218 1,926 2,453 1,926 2,453 69,082 162,211 69,132 162,261 24 69,082 162,211 69,132 162,261 2012 2011 2012 2011 6,009 3,515 5,917 3,411 4,414 3,566 4,180 3,287 2,859 3,026 2,679 2,807 13,282 10,107 12,776 9,505 24 (242) (56) (242) (56) 13,040 10,051 12,534 9,449 13 (a) 2012 2011 2012 2011 1,252,217 1,114,685 1,188,415 1,058,128 74,994 49,451 68,166 45,332 1,043 1,704 1,328,254 1,165,840 1,256,581 1,103,460 194,614 178,888 185,935 169,763 54,165 32,133 53,930 31,903 85,868 57,176 80,179 52,201 334,647 268,197 320,044 253,867 1,662,901 1,434,037 1,576,625 1,357,327 24 (35,325) (23,258) (34,877) (22,818) (6,699) (3,959) (6,484) (3,800) (28,626) (19,299) (28,393) (19,018) 1,627,576 1,410,779 1,541,748 1,334,509 187

2012 13 (b) 2012 (i) 1,650,646 1,296 10,959 1,662,901 0.74% (27,643) (983) (6,699) (35,325) 1,623,003 313 4,260 1,627,576 2011 (i) 1,425,496 877 7,664 1,434,037 0.60% (18,547) (752) (3,959) (23,258) 1,406,949 125 3,705 1,410,779 2012 (i) 1,564,756 1,273 10,596 1,576,625 0.75% (27,411) (982) (6,484) (34,877) 1,537,345 291 4,112 1,541,748 2011 (i) 1,349,354 863 7,110 1,357,327 0.59% (18,266) (752) (3,800) (22,818) 1,331,088 111 3,310 1,334,509 188

2012 13 (b) (i) (ii) 20121231109.59 201176.6430.52 201129.7279.07201146.92 32.95201133.53 66.99201139.59 20121231105.96 201171.1028.50 201125.3877.46201145.72 30.14201126.75 64.84201138.00 (c) 2012 18,547 752 3,959 23,258 9,096 415 4,244 13,755 (56) (895) (951) (206) (206) / (54) (54) (184) (558) (742) 56 209 265 27,643 983 6,699 35,325 189

2012 13 (c) 2011 12,822 670 4,727 18,219 5,739 211 1,048 6,998 (46) (1,218) (1,264) (141) (141) / (14) (23) (37) (129) (554) (683) 46 120 166 18,547 752 3,959 23,258 2012 18,266 752 3,800 22,818 9,145 407 4,091 13,643 (51) (859) (910) (202) (202) / (54) (54) (177) (482) (659) 51 190 241 27,411 982 6,484 34,877 2011 12,518 668 4,474 17,660 5,748 206 943 6,897 (40) (1,110) (1,150) (131) (131) / (14) (14) (122) (464) (586) 40 102 142 18,266 752 3,800 22,818 190

2012 13 (d) 2012 3 3 1 13 3 2,210 1,083 483 668 4,444 2,525 1,103 341 1,070 5,039 6,968 3,206 946 882 12,002 5,467 2,774 693 862 9,796 1,501 432 253 20 2,206 11,703 5,392 1,770 2,620 21,485 2011 3 3 1 13 3 1,118 343 510 490 2,461 447 76 548 1,097 2,168 3,566 661 889 987 6,103 3,370 602 807 957 5,736 196 59 82 30 367 5,131 1,080 1,947 2,574 10,732 2012 3 3 1 13 3 2,151 1,082 483 650 4,366 2,514 1,097 327 1,060 4,998 6,632 3,148 711 881 11,372 5,135 2,716 602 861 9,314 1,497 432 109 20 2,058 11,297 5,327 1,521 2,591 20,736 2011 3 3 1 13 3 1,105 341 503 444 2,393 379 52 514 1,068 2,013 2,711 527 848 945 5,031 2,686 468 766 915 4,835 25 59 82 30 196 4,195 920 1,865 2,457 9,437 1 191

2012 13 (e) 2012 2011 11 187 216 209 252 122 119 137 166 197 233 67 81 96 120 3 670 782 1,233 1,464 1,043 1,216 1,704 2,033 (1) 1,043 1,703 14 2012 2011 2012 2011 (i) 192,196 126,875 181,411 111,357 (ii) 679 5,706 314 5,353 (iii) 3,787 1,766 (iv) 55 40 23 15 196,717 134,387 181,748 116,725 192

2012 14 (i) 2012 2011 2012 2011 30,114 17,306 29,606 16,711 6,325 11,611 6,325 11,611 19,252 14,415 19,252 14,415 49,510 19,753 48,884 19,471 76,387 46,300 76,355 46,300 181,588 109,385 180,422 108,508 4,982 5,605 193 195 4,604 9,573 908 2,813 1,166 2,615 32 10,752 17,793 1,133 3,008 192,340 127,178 181,555 111,516 24 (144) (303) (144) (159) 192,196 126,875 181,411 111,357 3,546 3,706 3,546 3,706 1,550 1,114 1,418 973 187,100 122,055 176,447 106,678 192,196 126,875 181,411 111,357 (ii) 2012 2011 2012 2011 684 5,706 314 5,353 684 5,706 314 5,353 24 5) 679 5,706 314 5,353 679 5,706 314 5,353 679 5,706 314 5,353 (iii) 2012 2011 2012 2011 1,777 467 2,010 1,299 3,787 1,766 3,787 1,766 3,787 1,766 193

2012 14 (iv) 2012 2011 2012 2011 4 5 23 15 23 15 28 20 55 40 23 15 4 5 51 35 23 15 55 40 23 15 15 2012 2011 2012 2011 35,251 38,871 35,251 38,871 4,728 13,523 4,728 13,523 24,733 24,631 24,733 24,631 48,683 17,862 48,683 17,862 20,793 12,531 20,793 12,531 134,188 107,418 134,188 107,418 28 28 28 28 471 664 471 979 39 75 39 75 418 420 356 357 956 1,187 894 1,439 135,144 108,605 135,082 108,857 24 (130) (137) (130) (137) 135,014 108,468 134,952 108,720 119 119 119 119 695 544 633 796 134,200 107,805 134,200 107,805 135,014 108,468 134,952 108,720 133,390 108,244 133,324 108,494 848 692 782 942 2012201140.64 194

2012 16 2012 2011 2012 2011 26,880 26,880 3,269 3,269 4,030 4,030 15,370 15,370 6,886 6,886 56,435 56,435 24 56,435 56,435 17 2012 2011 2012 2011 (a) 9,797 9,797 87 87 102 102 (b) 2,134 2,212 132 131 114 114 2,266 2,343 10,100 10,100 (a) 20121231 74.59 70.32% 70.32% (i) 0.25 95% 5% 98.5% (ii) 2 51% 51% (iii) (i) 20091023 70.32% (ii) 19840.25 95%5% (iii) 2011251% 195

2012 17 (b) 20121231 / 21.39% 0.65 40% 22.18 / 9,912 4,009 5,903 599 (355) 2,400 124 2,276 127 58 1,038 893 1,931 201211 1,383 829 2,212 (100) 24 (76) (2) (2) 20121231 1,281 853 2,134 1,038 893 1,931 201111 1,375 878 2,253 74 10 84 (18) (18) (66) (41) (107) 20111231 1,383 829 2,212 196

2012 18 201211 8,917 892 4,891 14,700 1,022 446 966 2,434 (6) (130) (136) (1) 2 1 20121231 9,932 1,338 5,729 16,999 201211 (1,834) (2,750) (4,584) (336) (672) (1,008) 6 108 114 (1) (1) 20121231 (2,164) (3,315) (5,479) 201211 7,083 892 2,141 10,116 20121231 7,768 1,338 2,414 11,520 201111 8,847 701 4,246 13,794 122 193 823 1,138 / 2 (2) (34) (144) (178) (20) (34) (54) 20111231 8,917 892 4,891 14,700 201111 (1,528) (2,292) (3,820) (318) (597) (915) 7 114 121 5 25 30 20111231 (1,834) (2,750) (4,584) 201111 7,319 701 1,954 9,974 20111231 7,083 892 2,141 10,116 197

2012 18 201211 8,436 891 4,119 13,446 1,022 446 857 2,325 (6) (97) (103) 20121231 9,452 1,337 4,879 15,668 201211 (1,634) (2,193) (3,827) (327) (598) (925) 6 75 81 20121231 (1,955) (2,716) (4,671) 201211 6,802 891 1,926 9,619 20121231 7,497 1,337 2,163 10,997 201111 8,348 701 3,561 12,610 120 192 698 1,010 / 2 (2) (34) (140) (174) 20111231 8,436 891 4,119 13,446 201111 (1,333) (1,769) (3,102) (308) (534) (842) 7 110 117 20111231 (1,634) (2,193) (3,827) 201111 7,015 701 1,792 9,508 20111231 6,802 891 1,926 9,619 2012123110.452011 6.15 198

2012 19 201211 689 486 28 1,203 28 158 13 199 20121231 717 644 41 1,402 201211 (74) (251) (9) (334) (16) (85) (1) (102) 20121231 (90) (336) (10) (436) 201211 615 235 19 869 20121231 627 308 31 966 201111 679 392 14 1,085 10 94 14 118 20111231 689 486 28 1,203 201111 (58) (181) (8) (247) (16) (70) (1) (87) 20111231 (74) (251) (9) (334) 201111 621 211 6 838 20111231 615 235 19 869 20 2012 2011 2012 2011 11 272 248 62 29 (1) (5) 1231 333 272 20121231 20121231 199

2012 21 2009102370.32% 2012 2011 2012 2011 818 857 (1) (39) 817 818 2012 2011 2012 2011 817 818 555 8.5%3.5%3%20119%4%3% 11.7% 201112.5% 201212312011 22 (a) 2012 2011 / / / 17,893 4,454 8,091 1,999 222 60 (639) (182) 6,833 1,709 5,300 1,325 (548) (132) (702) (171) 24,400 6,091 12,050 2,971 200

2012 22 (a) 2012 2011 / / / 17,686 4,421 7,816 1,954 275 69 (904) (226) 6,830 1,708 5,300 1,325 (497) (125) (652) (163) 24,294 6,073 11,560 2,890 (b) 201211 1,999 (182) 1,325 (171) 2,971 2,451 93 384 39 2,967 149 149 4 4 20121231 4,454 60 1,709 (132) 6,091 201111 1,275 136 1,103 51 2,565 726 (36) 222 (222) 690 (280) (280) (2) (2) (4) 20111231 1,999 (182) 1,325 (171) 2,971 201211 1,954 (226) 1,325 (163) 2,890 2,467 87 383 38 2,975 208 208 20121231 4,421 69 1,708 (125) 6,073 201111 1,225 95 1,103 50 2,473 729 (28) 222 (213) 710 (293) (293) 20111231 1,954 (226) 1,325 (163) 2,890 (i) 201212312011 201

2012 23 2012 2011 2012 2011 (i) 277 277 277 277 1,021 959 1,021 959 512 396 508 394 5 2 (ii) 5,261 4,159 4,905 3,498 7,076 5,793 6,711 5,128 (i) 2012 2011 2012 2011 421 404 421 404 23 34 23 34 444 438 444 438 24 (167) (161) (167) (161) 277 277 277 277 (a) (b) 20120.4320112.40 0.4320110.92 (ii) 2012 2011 2012 2011 5,908 4,859 5,551 4,195 24 (647) (700) (646) (697) 5,261 4,159 4,905 3,498 24 2012 / 7 8 8 (5) 5 8 11 12 56 231 (31) (14) 242 13 23,258 13,755 (951) 5 (742) 35,325 14 303 6 (16) (144) 149 15 137 (6) (1) 130 16 23(i) 161 39 (38) 14 (9) 167 23(ii) 700 22 (33) 2 (44) 647 24,623 14,053 (1,080) (119) (809) 36,668 202

2012 24 2011 / 7 8 8 8 11 12 30 38 (7) (5) 56 13 18,219 6,998 (1,264) (12) (683) 23,258 14 241 148 (75) (11) 303 15 109 33 (5) 137 16 23(i) 280 1 (63) (25) (32) 161 23(ii) 620 114 (13) (16) (5) 700 19,507 7,332 (1,347) (133) (736) 24,623 2012 / 7 8 8 (5) 5 8 11 12 56 231 (31) (14) 242 13 22,818 13,643 (910) (15) (659) 34,877 14 159 (16) 1 144 15 137 (6) (1) 130 16 23(i) 161 39 (38) 14 (9) 167 23(ii) 697 15 (33) 2 (35) 646 24,036 13,928 (1,039) 6 (717) 36,214 2011 / 7 8 8 8 11 12 30 38 (7) (5) 56 13 17,660 6,897 (1,150) (3) (586) 22,818 14 213 (54) 159 15 109 33 (5) 137 16 23(i) 229 1 (13) (24) (32) 161 23(ii) 615 114 (13) (17) (2) 697 18,864 7,083 (1,183) (103) (625) 24,036 / 45 203

2012 25 2012 2011 2012 2011 237,241 413,583 238,751 413,599 124,620 121,396 124,615 122,396 361,861 534,979 363,366 535,995 8,247 567 20,127 4,815 8,247 567 20,127 4,815 370,108 535,546 383,493 540,810 26 2012 2011 2012 2011 14,460 634 13,915 730 819 730 819 15,190 1,453 14,645 819 2,704 3,223 1,278 2,704 3,223 1,278 17,894 4,676 15,923 819 27 (a) 2012 2011 2012 2011 6,491 541 6,491 541 4,248 4,000 700 8,800 700 8,800 11,439 9,341 11,191 9,341 293 50 50 50 415 415 293 465 50 465 11,732 9,806 11,241 9,806 (b) 2012 2011 2012 2011 731 541 731 541 11,001 9,265 10,510 9,265 11,732 9,806 11,241 9,806 204

2012 28 2012 2011 2012 2011 845,515 782,261 827,084 765,593 102,120 91,762 86,953 79,753 947,635 874,023 914,037 845,346 990,759 835,035 948,090 787,775 310,311 254,202 280,019 227,309 1,301,070 1,089,237 1,228,109 1,015,084 6,436 4,791 6,436 4,791 2,255,141 1,968,051 2,148,582 1,865,221 2012 2011 2012 2011 309,526 231,807 309,509 231,602 32,012 47,665 31,897 47,356 14,516 10,693 14,179 10,196 54,337 52,774 51,208 47,758 410,391 342,939 406,793 336,912 29 2012 8,282 11,460 (9,841) 9,901 (i) 21 1,293 (1,278) 36 944 (944) 20 575 (573) 22 350 480 (384) 446 28 259 (256) 31 (ii) 3 238 (238) 3 (iii) 41 (6) 35 116 185 (197) 104 8,861 15,434 (13,717) 10,578 2011 7,358 8,924 (8,000) 8,282 (i) 19 994 (992) 21 753 (753) 16 498 (494) 20 272 367 (289) 350 28 229 (229) 28 (ii) 195 (192) 3 (iii) 39 6 (4) 41 121 328 (333) 116 7,853 12,294 (11,286) 8,861 205

2012 29 2012 8,020 10,594 (9,046) 9,568 (i) 21 1,277 (1,263) 35 935 (935) 20 570 (568) 22 350 477 (383) 444 28 256 (253) 31 (ii) 3 232 (232) 3 (iii) 41 (6) 35 112 110 (119) 103 8,595 14,451 (12,805) 10,241 2011 7,127 8,108 (7,215) 8,020 (i) 19 987 (985) 21 747 (747) 16 494 (490) 20 271 365 (286) 350 28 227 (227) 28 (ii) 191 (188) 3 (iii) 39 6 (4) 41 118 259 (265) 112 7,618 11,384 (10,407) 8,595 (i) (ii) 20122.3220111.91 (iii) 30 29(i)29(iii) 2012 2011 2012 2011 2,542 1,876 2,492 1,773 2,002 2,126 1,997 2,121 14 13 6 6 4,558 4,015 4,495 3,900 206

2012 31 2012 2011 2012 2011 17,458 11,533 17,193 11,314 1,036 623 1,006 458 3,005 1,443 2,789 1,339 21,499 13,599 20,988 13,111 32 2012 2011 93 36 2012 2011 36 36 57 93 36 33 2012 2011 2012 2011 (i) 908 322 (ii) 11,593 8,576 43,901 24,832 38,470 18,500 (iii) 38,470 18,500 38,470 18,500 (iv) 5,431 6,332 56,402 33,730 38,470 18,500 (i) (ii) (iii) 2012 2011 20205 (a) 5,000 5,000 20216 (b) 2,000 2,000 20255 (c) 11,500 11,500 20276 (d) 19,970 38,470 18,500 207

2012 33 (iii) (a) 20105284.00%2015528 54.00% (b) 20066224.12%2016622 57.12% (c) 20105284.30%2020528 54.30% (d) 20126215.15%2022621 55.15% (iv) 2012 2011 (a) 1,582 201712 (b) 1,261 20206 (c) 3,560 3,489 20179 (d) 1,871 5,431 6,332 (a) 2012531 (b) 20121212 (c) 20106246.875%5 2020624 (d) 20129273.875%32017928 34 2012 2011 2012 2011 808 1,169 705 1,169 207 169 207 169 502 444 502 444 3,919 3,234 2,949 2,431 5,436 5,016 4,363 4,213 35 (a) 2012 2011 A 31,905 31,905 H 14,882 14,882 46,787 46,787 208

2012 35 (b) 2012 2011 11 46,787 39,033 7,754 A 5,274 H 2,480 1231 46,787 46,787 201152.74A24.80H 12011772011729 KPMG-A(2011) CR No.0013KPMG-A(2011) CR No.0017 36 2012 2011 2012 2011 (i) 49,214 49,214 51,619 51,619 (ii) (185) 214 (195) 428 274 277 49,303 49,705 51,424 52,047 (i) 2012 2011 2012 2011 11 49,214 31,301 51,619 33,706 25,786 25,786 (7,754) (7,754) (119) (119) 1231 49,214 49,214 51,619 51,619 (ii) 2012 2011 2012 2011 11 214 (632) 428 (451) (492) 866 (816) 1,084 / (75) 263 (15) 88 168 (283) 208 (293) 1231 (185) 214 (195) 428 37 2012 2011 11 8,691 5,618 3,018 3,073 1231 11,709 8,691 209

2012 37 10% 50% 25% 38 2012 2011 2012 2011 11 20,825 15,698 20,750 15,650 14,501 5,127 14,500 5,100 1231 35,326 20,825 35,250 20,750 201271 51.5%20121231 39 (a) 2012 2011 2012 2011 3,018 3,073 3,018 3,073 14,501 5,127 14,500 5,100 17,519 8,200 17,518 8,173 2013328201230.18 145.00 (b) 201253020112012718A 2012611H20111231101.45 67.842012725 (c) 201332820121231101.50 70.18 20121231 (d) 201212310.282011 0.180.102011 0.05 210

2012 40 2012 2011 2012 2011 5,842 4,425 5,827 4,416 6,800 3,442 6,770 3,363 7,158 4,086 6,723 3,819 5,208 4,796 5,208 4,796 795 795 78,592 65,557 76,872 64,028 18,188 13,272 17,817 12,737 5,589 3,405 4,882 3,273 10,616 7,636 10,307 7,251 22 4 (i) 138,810 106,623 135,201 103,683 249 159 245 140 (14,779) (6,823) (14,901) (6,873) (242) (424) (416) (376) (537) (474) (534) (474) (45,947) (32,450) (44,453) (31,492) (41) (95) (59) (1,778) (1,251) (1,325) (848) (ii) (63,324) (41,517) (61,629) (40,122) 75,486 65,106 73,572 63,561 (i) (ii) 20123.70 20111.88 3.6820111.74 20120.41 20110.95 20110.59 41 2012 2011 2012 2011 2,831 2,659 2,591 2,442 3,820 2,283 3,800 2,266 2,593 1,755 2,593 1,755 1,055 847 977 763 (i) 967 725 746 518 435 887 435 887 483 320 483 320 10 5 10 5 12,194 9,481 11,635 8,956 (984) (644) (953) (613) 11,210 8,837 10,682 8,343 (i) 211

2012 42 2012 2011 2012 2011 209 7 209 27 71 76 82 160 (78) 59 3 2 835 110 551 (149) 2 5 2 5 1,039 257 847 45 43 / 2012 2011 2012 2011 (7) 41 (9) 18 (160) 808 (273) 711 62 29 (105) 878 (282) 729 44 2012 2011 2012 2011 11,460 8,924 10,594 8,108 1,293 994 1,277 987 944 753 935 747 575 498 570 494 480 367 477 365 259 229 256 227 238 195 232 191 6 6 185 328 110 259 15,434 12,294 14,451 11,384 2,100 1,702 1,980 1,583 1,008 915 925 842 509 425 508 425 394 311 371 296 419 273 373 228 428 361 414 345 4,858 3,987 4,571 3,719 17 16 11 10 7,870 6,676 7,576 6,389 7,887 6,692 7,587 6,399 28,179 22,973 26,609 21,502 212

2012 45 2012 2011 2012 2011 (5) (5) 12,804 5,734 12,733 5,747 / (10) 148 (16) / (6) 33 (6) 33 / 1 (62) 1 (12) 189 132 182 132 12,973 5,985 12,889 5,900 131 1,222 131 82 13,104 7,207 13,020 5,982 46 (a) 2012 2011 2012 2011 12,979 11,230 12,938 11,203 198 201 14 5 (2,967) (690) (2,975) (710) 10,224 10,746 9,963 10,493 (b) 2012 2011 2012 2011 41,609 41,590 40,143 41,223 10,402 10,398 10,036 10,306 (112) (13) (i) 474 567 417 352 (488) (156) (488) (156) (52) (50) (2) (9) 10,224 10,746 9,963 10,493 (i) 213

2012 47 2012 2011 2012 2011 (361) 765 (816) 1,084 / (101) 340 (15) 88 149 (279) 208 (293) / (313) 826 (623) 879 5 34 (1) 5 33 12 (652) / (296) 207 (623) 879 48 (a) 2012 2011 2012 2011 31,385 30,844 30,180 30,730 12,804 5,734 12,733 5,747 300 1,473 287 235 1,517 1,340 1,433 1,267 / 5 140) (87) (167) / 105 878) 282 (729) 60 190 (50) 298 / 4 (7) 3 (7) 1,778 1,251 1,325 848 (2,967) (690) (2,975) (710) (248,653) (384,761) (244,434) (373,146) 148,236 645,748 153,264 629,336 / (55,426) 300,104 (48,039) 293,702 336,828 479,083 316,284 451,667 479,083 173,910 451,667 151,202 / (142,255) 305,173 (135,383) 300,465 214

2012 48 (b) 2012 2011 2012 2011 6 6,667 4,972 6,486 4,808 6 62,223 60,638 61,987 60,473 210,481 334,790 209,314 327,123 48,078 66,868 33,586 52,010 9,379 11,815 4,911 7,253 330,161 474,111 309,798 446,859 49 336,828 479,083 316,284 451,667 2012 2011 (i) 13.44% 12.27% (ii) 9.89% 9.91% 46,787 46,787 47,183 47,357 47,035 29,516 (iii) 50,333 43,589 4,730 4,285 196,068 171,534 27,643 18,547 43,901 23,566 355 71,544 42,468 267,612 214,002 817 818 2,206 2,230 1,148 1,086 263,441 209,868 193,982 169,466 1,948,636 1,702,165 942 696 215

2012 49 (i) 12.5 (ii) 12.5100%50% (iii) 50 (a) BBVA 1979 20111227 20132 5% BBVA BBVA2012123115%201115% 17 (b) 2012 BBVA (i) 457 31 2 24 133 (1,203) (124) (2) (369) / (3) 3 1 / (14) 136 (22) 1 (305) (2) (86) 2011 BBVA (i) 364 49 1 16 209 (1,748) (128) (2) (51) / (20) (15) 32 1 69 89 (425) (3) (44) 216

2012 50 (b) 2012 BBVA (i) 7,045 88 24 (68) (1) 6,977 87 24 30 2 1,121 (8) 22 2 1,121 708 2,134 9,986 50 50 357 2 39,960 705 18 18,431 378 13,579 61 1,780 700 76 145 2 433 2 773 35 291 4,325 21,412 63 2011 BBVA (i) 5,350 186 162 (77) (2) 5,273 184 162 5,606 503 2,124 (8) 5,598 503 2,124 751 743 2,212 11,562 50 133 258 3 21,954 410 854 209 20,534 5,342 2,624 2,249 8,000 178 189 38 818 2,664 471 55 32 290 6,465 22,318 63 217

2012 50 (b) (i) (c) 2012 (i) 490 138,810 0.35% (1,329) (63,324) 2.10% 133 12,194 1.09% (307) (28,179) 1.09% 2011 (i) 414 106,623 0.39% (1,878) (41,517) 4.52% 209 9,481 2.20% (428) (22,973) 1.86% 2012 (i) 7,157 1,662,901 0.43% (6,699) (69) (28,626) 0.24% 7,088 1,627,576 0.44% 32 388,402 0.01% (8) (8) 100.00% 24 388,394 2,842 333,997 0.85% 407 24,276 1.68% 40,665 2,255,141 1.80% 18,809 388,002 4.85% 700 11,732 5.97% 1,841 56,402 3.26% 221 30,347 0.73% 435 255,822 0.17% 773 666,007 0.12% 35 989,520 25,737 796,169 3.23% 218

2012 50 (c) 2011 (i) 5,698 1,434,037 0.40% (3,959) 0.00% (79) (19,299) 0.41% 5,619 1,410,779 0.40% 6,109 537,547 1.14% (8) (8) 100% 6,101 537,539 1.13% 3,706 245,198 1.51% 391 20,527 1.90% 23,218 1,968,051 1.18% 20,534 540,222 3.80% 8,000 9,806 81.58% 4,873 33,730 14.45% 367 22,379 1.64% 3,482 308,846 1.13% 471 503,666 0.09% 87 828,895 0.01% 28,783 605,243 4.76% (i) (d) 201212312,07220111231 2,286 20122,679.6620114,731 (e) 29(iii) 219

2012 51 4(21) / / (a) 201120121231 220

2012 51 (a) 20121231 20121231 63,135 15,220 10,997 83 89,435 55,617 10,621 9,229 19 75,486 48,409 11,778 15,299 75,486 / 7,208 (1,157) (6,070) 19 / 6,595 4,502 117 (4) 11,210 1) 923 97 1,651 68 2,739 (81) (81) (31,082) (13,837) (1,618) (1,394) (47,931) (10,440) (2,086) (403) (175) (13,104) (752) (661) (74) (30) (1,517) (19,890) (11,090) (1,141) (1,189) (33,310) / 32,053 1,383 9,379 (1,311) 41,504 55 8 194 257 (7) (1) (144) (152) / 32,101 1,390 9,379 (1,261) 41,609 1,426 1,073 112 22 2,633 20121231 1,626,232 418,449 904,886 2,147 2,951,714 2,134 2,134 6,091 2,959,939 1,856,062 419,089 484,134 (2,432) 2,756,853 2,756,853 1,037,076 80,451 1,117,527 221

2012 51 (a) 20121231 20121231 / 65,547 14,125 7,134 3,111 (482) 89,435 / 58,358 9,903 5,887 1,885 (547) 75,486 52,659 11,745 9,181 1,885 16 75,486 / 5,699 (1,842) (3,294) (563) 6,410 4,197 75 528 11,210 1) 779 25 1,172 698 65 2,739 (81) (81 ) (31,734) (13,436) (298) (1,739) (724) (47,931 ) / (10,820) (2,084) 55 (79) (176) (13,104 ) (714) (652) (68) (82) (1) (1,517 ) (20,200) (10,700) (285) (1,578) (547) (33,310 ) / 33,813 689 6,836 1,372 (1,206) 41,504 53 8 2 194 257 (7) (1) (1) (143) (152 ) / 33,859 696 6,836 1,373 (1,155) 41,609 1,372 1,049 108 104 2,633 20121231 1,991,094 389,131 427,274 130,617 13,598 2,951,714 2,134 2,134 6,091 2,959,939 2,185,058 361,830 68,895 129,287 11,783 2,756,853 2,756,853 992,824 74,906 49,797 1,117,527 222

2012 51 (a) 20111231 / 55,373 10,427 8,994 3,085 (931) 76,948 / 49,391 7,342 7,710 1,545 (882) 65,106 38,587 7,734 17,275 1,510 65,106 / 10,804 (392) (9,565) 35 (882) 5,198 3,063 82 494 8,837 /1) 784 22 1,202 1,046 (49) 3,005 57 57 (22,730) (9,676) (348) (2,765) (4) (35,523 ) (5,230) (714) (38) (1,225) (7,207 ) (625) (565) (74) (73) (3) (1,340 ) (16,875) (8,397) (236) (1,467) (1) (26,976 ) / 32,643 751 8,646 320 (935) 41,425 561 499 66 128 2 1,256 20111231 1,460,870 310,607 848,186 135,347 5,688 2,760,698 2,212 2,212 2,971 2,765,881 2,089,057 312,222 44,867 124,995 15,959 2,587,100 2,587,100 872,369 55,543 40,755 968,667 1 (b) 28 223

2012 51 (b) 20121231 20,947 11,375 19,047 11,724 10,241 2,612 10,378 3,111 89,435 18,291 10,270 16,568 10,431 9,236 2,326 6,479 1,885 75,486 14,505 8,533 12,079 8,344 8,840 2,427 18,873 1,885 75,486 / 3,786 1,737 4,489 2,087 396 (101) (12,394) 2,222 905 2,015 1,172 920 248 3,200 528 11,210 1) 434 200 464 121 85 38 699 698 2,739 (81) (81) (12,690) (7,208) (9,308) (6,068) (5,299) (1,326) (4,293) (1,739) (47,931) / (4,737) (2,772) (2,267) (1,605) (1,341) (319) 16 (79) (13,104) (290) (155) (293) (167) (163) (45) (322) (82) (1,517) (7,663) (4,281) (6,748) (4,296) (3,795) (962) (3,987) (1,578) (33,310) 8,257 4,167 9,739 5,656 4,942 1,286 6,085 1,372 41,504 59 30 82 9 6 4 65 2 257 (26) (38) (16) (58) (6) (3) (4) (1) (152) 8,290 4,159 9,805 5,607 4,942 1,287 6,146 1,373 41,609 230 100 845 169 798 29 358 104 2,633 20121231 720,231 438,698 727,706 351,283 356,213 77,278 962,733 144,134 (826,562) 2,951,714 2,134 2,134 6,091 2,959,939 709,635 431,981 715,812 344,631 349,718 75,502 825,654 130,482 (826,562) 2,756,853 2,756,853 283,996 139,730 247,185 170,851 121,042 30,020 74,906 49,797 1,117,527 224

2012 51 (b) 20111231 18,198 10,082 16,404 9,525 8,113 2,109 9,432 3,085 76,948 15,985 8,909 14,270 8,400 7,291 1,878 6,828 1,545 65,106 14,761 7,077 11,342 7,231 7,265 1,961 13,959 1,510 65,106 / 1,224 1,832 2,928 1,169 26 (83) (7,131) 35 1,815 976 1,711 1,019 755 209 1,858 494 8,837 1) 398 197 423 106 67 22 746 1,046 3,005 57 57 (8,634) (4,814) (6,680) (4,504) (3,748) (1,075) (3,303) (2,765) (35,523) (1,932) (872) (935) (1,000) (699) (244) (300) (1,225) (7,207) (272) (144) (257) (131) (136) (38) (289) (73) (1,340) (6,430) (3,798) (5,488) (3,373) (2,913) (793) (2,714) (1,467) (26,976) 9,564 5,268 9,724 5,021 4,365 1,034 6,129 320 41,425 167 70 204 134 267 23 263 128 1,256 20111231 641,067 407,317 740,810 337,367 314,148 69,579 855,864 139,763 (745,217) 2,760,698 2,212 2,212 2,971 2,765,881 629,878 401,011 730,097 331,652 308,503 68,109 735,288 127,779 (745,217) 2,587,100 2,587,100 : 265,912 111,062 226,460 160,111 83,237 25,587 55,543 40,755 968,667 52 1 (a) 2012 2011 179,072 108,556 179,072 108,556 225

2012 52 (b) 2012 2011 2012 2011 255,294 137,903 181,004 72,665 255,294 137,903 181,004 72,665 20121231549.082011247.47 53 (a) 2012 2011 2012 2011 734 606 734 606 10,992 10,961 10,471 10,961 69 70 11,795 11,637 11,205 11,567 (b) 2012 123120111231 226

2012 54 (a) (i) (ii)(iii)(iv)(v) 227

2012 54 (a) (i) 2012 2011 2012 2011 421,500 361,419 420,400 360,510 236,591 386,535 235,424 379,964 151,803 151,004 129,052 125,535 12,283 8,188 12,209 7,899 4,160 4,683 2,665 3,002 69,082 162,211 69,132 162,261 13,040 10,051 12,534 9,449 1,627,576 1,410,779 1,541,748 1,334,509 195,983 128,641 181,411 111,357 135,014 108,468 134,952 108,720 56,435 56,435 4,963 3,811 4,737 3,286 2,928,430 2,735,790 2,800,699 2,606,492 1,117,527 968,667 1,067,730 927,912 4,045,957 3,704,457 3,868,429 3,534,404 228

2012 54 (a) (ii) 2012 10,959 30 374 (6,699) (8) (274) 4,260 22 100 1,296 (983) 313 (i) 10,012 15 3 9,334 15 31 678 1 (623) 9,389 15 1,640,634 388,357 69,082 343,180 (ii) (27,020) 1,613,614 388,357 69,082 343,180 1,627,576 388,394 69,082 343,280 229

2012 54 (a) (ii) 2011 7,664 30 724 (3,959) (8) (440) 3,705 22 284 877 (752) 125 (i) 4,815 3 4,551 31 264 1 (187) 4,628 1,420,681 537,517 162,211 245,013 (ii) (18,360) 1,402,321 537,517 162,211 245,013 1,410,779 537,539 162,211 245,297 2012 10,596 30 374 (6,484) (8) (274) 4,112 22 100 1,273 (982) 291 (i) 9,621 15 3 8,943 15 31 678 1 (616) 9,005 15 1,555,135 364,439 69,132 328,472 (ii) (26,795) 1,528,340 364,439 69,132 328,472 1,541,748 364,476 69,132 328,572 230

2012 54 (a) (ii) 2011 7,110 30 405 (3,800) (8) (296) 3,310 22 109 863 (752) 111 (i) 4,037 3 3,773 31 264 1 (182) 3,855 1,345,317 505,477 162,261 227,867 (ii) (18,084) 1,327,233 505,477 162,261 227,867 1,334,509 505,499 162,261 227,976 (i) 2012123142.38 20116.7323.1620114.76 19.2220111.9753.79201115.84 20121231 41.80 20112.1823.0220110.83 18.7820111.3553.2920111.04 (ii) 231

2012 54 (a) (iii) 2012 2011 % % 356,625 21.4 130,319 301,815 21.0 108,903 232,252 14.0 133,876 177,121 12.4 98,792 135,952 8.2 57,499 125,457 8.8 46,507 133,927 8.1 115,547 122,111 8.5 103,983 63,653 3.8 26,643 58,734 4.1 19,918 62,897 3.8 29,756 70,181 4.9 29,174 59,329 3.6 13,749 79,970 5.6 11,632 53,886 3.2 30,638 50,495 3.5 26,697 17,723 1.1 3,241 21,138 1.5 5,821 137,016 8.2 35,123 109,367 7.6 34,078 1,253,260 75.4 576,391 1,116,389 77.9 485,505 334,647 20.1 263,770 268,197 18.7 226,213 74,994 4.5 49,451 3.4 1,662,901 100.0 840,161 1,434,037 100.0 711,718 2012 2011 % % 352,782 22.4 128,206 295,684 21.8 105,263 220,334 14.0 122,093 171,650 12.6 94,427 133,782 8.5 56,175 123,333 9.1 44,835 127,183 8.1 110,155 111,028 8.2 93,041 63,403 4.0 26,513 58,535 4.3 19,823 62,897 4.0 29,756 70,181 5.2 29,174 59,017 3.7 13,661 79,584 5.9 11,541 53,710 3.4 30,547 50,376 3.7 26,677 17,723 1.1 3,241 21,063 1.6 5,821 97,584 6.2 30,476 76,694 5.6 25,318 1,188,415 75.4 550,823 1,058,128 78.0 455,920 320,044 20.3 249,660 253,867 18.7 212,483 68,166 4.3 45,332 3.3 1,576,625 100.0 800,483 1,357,327 100.0 668,403 232

2012 54 (a) (iii) 10% 2012 4,272 2,686 5,563 3,530 (258) 4,765 2,555 3,924 3,678 (170) 2011 2,294 1,469 3,537 672 (446) 1,393 889 2,080 948 (72) 2012 4,189 2,665 5,551 3,478 (226) 4,740 2,546 3,905 3,655 (127) 2011 2,216 1,449 3,515 725 (411) 1,368 877 2,046 920 (28) 233

2012 54 (a) (iv) 2012 2011 % % 436,743 26.3 189,357 379,024 26.4 167,580 427,019 25.7 222,023 375,635 26.2 188,053 226,989 13.7 139,365 196,103 13.7 107,572 223,232 13.4 111,818 187,201 13.1 90,712 213,609 12.8 108,106 176,879 12.3 90,767 53,108 3.2 33,057 46,425 3.2 27,146 82,201 4.9 36,435 72,770 5.1 39,888 1,662,901 100.0 840,161 1,434,037 100.0 711,718 2012 2011 % % 435,620 27.6 188,455 378,142 27.9 166,831 424,908 27.0 220,460 373,731 27.5 186,321 226,148 14.3 138,587 194,949 14.4 106,626 223,232 14.2 111,818 187,201 13.8 90,712 213,609 13.5 108,106 176,879 13.0 90,767 53,108 3.4 33,057 46,425 3.4 27,146 1,576,625 100.0 800,483 1,357,327 100.0 668,403 10% 2012 2,581 1,302 8,106 5,275 2,617 8,013 2,244 1,505 4,065 625 265 4,012 492 323 3,364 234

2012 54 (a) (iv) 2011 2,208 1,269 5,670 2,191 987 5,455 2,125 865 2,574 542 168 2,552 493 302 2,163 2012 2,536 1,281 8,102 5,257 2,606 8,009 2,244 1,505 4,064 625 265 4,012 492 323 3,364 2011 2,208 1,269 5,670 2,169 976 5,454 2,079 865 2,574 542 168 2,552 493 302 2,163 (v) 2012 2011 329,704 329,615 418,042 343,253 840,161 711,718 630,393 523,632 209,768 188,086 1,587,907 1,384,586 74,994 49,451 1,662,901 1,434,037 235

2012 54 (a) (v) 2012 2011 317,351 318,333 390,625 325,259 800,483 668,403 595,688 487,902 204,795 180,501 1,508,459 1,311,995 68,166 45,332 1,576,625 1,357,327 (vi) 2012 2011 4,775 0.29% 3,184 0.22% 3 2,474 0.15% 1,748 0.12% 3 2,301 0.14% 1,436 0.10% 2012 2011 4,056 0.26% 2,413 0.18% 3 2,312 0.15% 1,716 0.13% 3 1,744 0.11% 697 0.05% 236

2012 54 (b) 2012 3 31 15 5 (i) 1.50% 428,167 6,667 421,500 3.97% 236,591 221,045 14,514 1,032 4.64% 151,803 22 104,911 46,856 14 4.29% 69,082 60,689 6,467 1,926 5.79% 56,435 14,490 34,625 7,320 (ii) 6.69% 1,627,576 190 928,220 678,056 19,744 1,366 (iii) 3.63% 346,282 3,131 60,239 95,504 120,340 67,068 44,003 44,003 2,959,939 54,013 1,811,094 876,022 150,376 68,434 4.21% 370,108 1,169 298,852 70,087 3.80% 17,894 14,471 2,693 730 4.03% 11,732 11,666 66 2.25% 2,255,141 15,092 1,588,779 464,699 184,422 2,149 3.82% 56,402 5,510 5,090 3,772 42,030 45,576 45,576 2,756,853 61,837 1,919,278 542,635 188,924 44,179 203,086 (7,824) (108,184) 333,387 (38,548) 24,255 237

2012 54 (b) 2011 3 31 15 5 (i) 1.48% 366,391 4,972 361,419 3.66% 386,535 369,257 17,278 4.33% 151,004 22 113,112 37,870 4.85% 162,211 155,771 4,055 2,385 (ii) 6.12% 1,410,779 180 1,081,119 324,266 3,947 1,267 (iii) 3.21% 253,388 8,146 51,477 79,444 78,948 35,373 35,573 35,573 2,765,881 48,893 2,132,155 462,913 85,280 36,640 3.73% 535,546 297 526,568 8,681 4.25% 4,676 3,857 819 4.55% 9,806 9,650 156 1.84% 1,968,051 8,347 1,461,348 370,437 115,165 12,754 3.58% 33,730 6,186 4,267 1,446 21,831 35,291 35,291 2,587,100 43,935 2,007,609 383,541 117,430 34,585 178,781 4,958 124,546 79,372 (32,150) 2,055 2012 3 31 15 5 (i) 1.50% 426,886 6,486 420,400 4.06% 235,424 219,878 14,514 1,032 5.23% 129,052 22 83,813 45,203 14 4.29% 69,132 60,739 6,467 1,926 5.79% 56,435 14,490 34,625 7,320 (ii) 6.87% 1,541,748 851,944 669,018 19,427 1,359 (iii) 3.70% 339,009 10,525 51,062 93,046 117,308 67,068 39,946 39,946 2,837,632 56,979 1,702,326 862,873 147,027 68,427 4.22% 383,493 643 312,763 70,087 5.39% 15,923 12,500 2,693 730 4.10% 11,241 11,175 66 2.29% 2,148,582 6,436 1,510,161 446,331 183,505 2,149 4.55% 38,470 38,470 42,857 42,857 2,640,566 49,936 1,846,599 519,177 184,235 40,619 197,066 7,043 (144,273) 343,696 (37,208) 27,808 238

2012 54 (b) 2011 3 31 15 5 (i) 1.48% 365,318 4,808 360,510 4.21% 379,964 364,394 15,570 5.09% 125,535 22 91,795 33,718 4.85% 162,261 155,821 4,055 2,385 (ii) 6.33% 1,334,509 1,017,165 312,962 3,121 1,261 (iii) 3.29% 243,444 15,468 41,410 76,576 74,617 35,373 30,957 30,957 2,641,988 51,255 2,031,095 442,881 80,123 36,634 3.78% 540,810 528,753 12,057 5.69% 819 819 4.57% 9,806 9,650 156 1.90% 1,865,221 4,791 1,374,351 360,321 113,004 12,754 4.16% 18,500 18,500 32,539 32,539 2,467,695 37,330 1,912,754 372,534 113,823 31,254 174,293 13,925 118,341 70,347 (33,700) 5,380 (i) // (ii) 320121231135.30 2011123163.00 320121231130.542011 123151.52 (iii) 20121231 20111231 20121231 20111231 (100) 100 (100) 100 / (1,419) 1,419 (1,841) 1,841 239

2012 54 (b) (i) (ii) (iii) 2012 420,643 6,984 380 160 428,167 186,644 44,655 2,053 3,239 236,591 137,007 11,349 3,446 1 151,803 69,082 69,082 54,549 1,886 56,435 1,479,690 101,044 43,448 3,394 1,627,576 321,358 12,168 10,725 2,031 346,282 39,761 1,275 2,340 627 44,003 2,708,734 179,361 62,392 9,452 2,959,939 323,359 41,536 3,702 1,511 370,108 12,778 4,353 20 743 17,894 11,439 293 11,732 2,053,129 117,472 60,292 24,248 2,255,141 42,763 6,358 5,418 1,863 56,402 39,996 3,036 1,330 1,214 45,576 2,483,464 173,048 70,762 29,579 2,756,853 225,270 6,313 (8,370) (20,127) 203,086 1,004,173 84,770 20,705 7,879 1,117,527 (i) (29,252) (7,699) 20,945 19,847 3,841 240

2012 54 (b) 2011 362,517 3,379 337 158 366,391 358,217 24,158 1,859 2,301 386,535 133,096 13,950 3,929 29 151,004 162,211 162,211 1,294,067 70,119 44,000 2,593 1,410,779 220,183 17,462 11,943 3,800 253,388 29,939 2,780 2,563 291 35,573 2,560,230 131,848 64,631 9,172 2,765,881 527,889 5,289 410 1,958 535,546 249 3,077 529 821 4,676 9,341 465 9,806 1,816,875 77,790 57,709 15,677 1,968,051 20,429 7,592 3,797 1,912 33,730 30,382 2,693 1,365 851 35,291 2,405,165 96,906 63,810 21,219 2,587,100 155,065 34,942 821 (12,047) 178,781 844,890 97,629 18,235 7,913 968,667 (i) 6,409 (29,280) 11,228 11,779 136 241

2012 54 (b) 2012 419,831 6,710 212 133 426,886 187,242 44,468 532 3,182 235,424 126,422 2,605 25 129,052 69,082 50 69,132 54,549 1,886 56,435 1,469,596 69,441 63 2,648 1,541,748 329,709 7,676 668 956 339,009 37,739 1,695 5 507 39,946 2,694,170 134,531 1,505 7,426 2,837,632 336,932 41,467 3,584 1,510 383,493 12,283 2,897 743 15,923 11,191 50 11,241 2,034,414 95,264 2,386 16,518 2,148,582 38,470 38,470 39,663 2,155 99 940 42,857 2,472,953 141,833 6,069 19,711 2,640,566 221,217 (7,302) (4,564) (12,285) 197,066 1,000,904 59,906 59 6,861 1,067,730 (i) (18,373) 6,152 4,209 11,964 3,952 242

2012 54 (b) 2011 361,721 3,274 183 140 365,318 353,019 23,997 736 2,212 379,964 121,558 3,923 54 125,535 162,211 50 162,261 1,290,513 41,868 23 2,105 1,334,509 228,607 13,035 642 1,160 243,444 29,519 1,278 3 157 30,957 2,547,148 87,425 1,641 5,774 2,641,988 533,225 5,233 394 1,958 540,810 819 819 9,341 465 9,806 1,796,754 58,643 2,591 7,233 1,865,221 18,500 18,500 30,260 1,658 55 566 32,539 2,388,080 65,999 3,040 10,576 2,467,695 159,068 21,426 (1,399) (4,802) 174,293 844,113 76,580 312 6,907 927,912 (i) 11,099 (16,700) 1,141 4,639 179 (i) 20121231 20111231 2012 2011 (100) 100 (100) 100 / (17) 17 (28) 28 (i)100 (ii)(iii), 243

2012 54 (c) 2012 3 31 15 5 (i) 68,890 359,277 428,167 45,739 175,306 14,514 1,032 236,591 15 103,588 48,133 45 22 151,803 60,689 6,467 1,926 69,082 14,490 34,625 7,320 56,435 (ii) 6,334 354,102 725,780 270,407 263,325 7,628 1,627,576 389 28,538 71,501 161,729 81,300 2,825 346,282 6,631 9,622 5,395 1,179 520 20,656 44,003 127,998 746,335 906,415 443,638 345,145 390,408 2,959,939 52,467 246,983 70,658 370,108 321 13,565 3,278 730 17,894 11,666 66 11,732 1,135,792 469,344 463,224 184,632 2,149 2,255,141 3,644 5,744 4,984 42,030 56,402 15,255 3,284 8,951 12,926 2,218 2,942 45,576 1,203,835 748,486 551,921 203,272 46,397 2,942 2,756,853 / (1,075,837) (2,151) 354,494 240,366 298,748 387,466 203,086 244

2012 54 (c) 2011 3 31 15 5 (i) 65,610 300,781 366,391 27,421 341,836 17,278 386,535 108,922 42,060 22 151,004 155,703 4,055 2,453 162,211 (ii) 3,551 257,878 619,927 278,386 246,130 4,907 1,410,779 5,479 25,157 62,904 102,434 54,531 2,883 253,388 7,018 6,792 3,812 1,481 494 15,976 35,573 109,079 896,288 750,036 384,754 301,155 324,569 2,765,881 56,558 469,311 9,677 535,546 3,082 759 835 4,676 9,650 156 9,806 1,011,927 444,673 381,810 116,887 12,754 1,968,051 2,108 7,453 2,338 21,831 33,730 16,973 4,541 5,617 4,766 1,023 2,371 35,291 1,085,458 933,365 405,472 124,826 35,608 2,371 2,587,100 / (976,379) (37,077) 344,564 259,928 265,547 322,198 178,781 2012 3 31 15 5 (i) 68,473 358,413 426,886 43,472 176,406 14,514 1,032 235,424 15 83,798 45,203 14 22 129,052 60,739 6,467 1,926 69,132 14,490 34,625 7,320 56,435 (ii) 5,942 333,232 699,619 249,409 246,080 7,466 1,541,748 389 21,765 67,618 158,142 80,872 10,223 339,009 5,136 9,644 5,393 1,177 520 18,076 39,946 123,427 700,074 873,439 419,020 327,472 394,200 2,837,632 52,868 259,967 70,658 383,493 12,169 3,024 730 15,923 11,175 66 11,241 1,102,193 414,404 446,331 183,505 2,149 2,148,582 38,470 38,470 14,520 3,300 8,885 12,926 2,218 1,008 42,857 1,169,581 701,015 528,964 197,161 42,837 1,008 2,640,566 / (1,046,154) (941) 344,475 221,859 284,635 393,192 197,066 245

2012 54 (c) 2011 3 31 15 5 (i) 65,281 300,037 365,318 19,850 341,836 18,278 379,964 90,177 35,336 22 125,535 155,753 4,055 2,453 162,261 (ii) 2,773 242,399 600,296 255,637 228,901 4,503 1,334,509 5,479 18,486 59,397 95,568 54,290 10,224 243,444 5,335 6,791 3,845 1,484 494 13,008 30,957 98,718 855,442 721,207 355,142 283,685 327,794 2,641,988 58,479 470,274 12,057 540,810 819 819 9,650 156 9,806 983,231 382,795 373,437 113,004 12,754 1,865,221 18,500 18,500 15,626 4,425 5,651 4,769 1,023 1,045 32,539 1,057,336 867,144 391,301 118,592 32,277 1,045 2,467,695 / (958,618) (11,702) 329,906 236,550 251,408 326,749 174,293 (i) (ii) 11 (iii) (d) 246

2012 54 (d) 55 (a) 15 (b) 2012 2011 2012 2011 11,593 8,576 11,621 8,577 908 322 913 322 43,901 24,832 42,007 23,003 247

2012 55 (b) 2012 2011 2012 2011 38,470 18,500 36,422 17,002 (c) 4(3)(f ) (i) (i)(ii)~(iii) 20121231 10 12,234 41 12,285 13 4,063 84 4,160 13,258 183,078 381 196,717 13,281 199,375 506 213,162 (3,295) (117) (3,412) (3,295) (117) (3,412) (i) (i)(ii)~(iii) 20111231 113 8,037 40 8,190 12 4,639 32 4,683 15,178 118,836 373 134,387 15,303 131,512 445 147,260 (3,691) (73) (3,764) (3,691) (73) (3,764) 248

2012 55 (c) (i) (i)(ii)~(iii) 20121231 12,209 12,209 2,581 84 2,665 6,148 175,586 14 181,748 6,148 190,376 98 196,622 (2,560) (117) (2,677) (2,560) (117) (2,677) (i) (i)(ii)~(iii) 20111231 7,899 7,899 2,970 32 3,002 6,081 110,629 15 116,725 6,081 121,498 47 127,626 (2,611) (73) (2,684) (2,611) (73) (2,684) (i) (ii) 201211 40 32 373 445 (73) (73) 1 61 62 (42) (42) 11 11 (9) (3) (12) (2) (2) 20121231 41 84 381 506 (117) (117) 20121231 (iii) 1 61 62 (51) (51) 249

2012 55 (c) (ii) 201111 41 150 412 603 (184) (184) 3 (113) 7 (103) 120 120 29 29 (2) (5) (74) (81) (9) (9) (2) (1) (3) 20111231 40 32 373 445 (73) (73) 20111231 (iii) 3 (14) 7 (4) 36 36 201211 32 15 47 (73) (73) 61 61 (42) (42) 2 2 (9) (3) (12) (2) (2) 20121231 84 14 98 (117) (117) 20121231 (iii) 61 61 (51) (51) 201111 150 60 210 (184) (184) (113) 7 (106) 120 120 (5) (52) (57) (9) (9) 20111231 32 15 47 (73) (73) 20111231 (iii) (14) 7 (7) 36 36 (iii) 250

2012 56 (a) 2012 2011 2012 2011 1 100,858 79,634 67,499 54,376 1 14,388 15,584 12,679 12,616 115,246 95,218 80,178 66,992 89,554 64,534 86,140 63,852 166,268 244,312 162,004 239,779 666,007 503,666 664,502 501,746 80,452 60,937 74,906 55,543 1,117,527 968,667 1,067,730 927,912 (b) 2012 2011 2012 2011 414,221 375,757 410,520 371,066 0%100% (c) 2012 2011 2012 2011 612 750 582 728 69 688 69 687 251

2012 56 (d) 15 2012 2011 2012 2011 1,935 1,409 1,760 1,264 1,786 1,294 1,625 1,154 1,656 1,204 1,509 1,095 2,236 1,772 2,002 1,598 2,384 2,581 2,051 2,438 9,997 8,260 8,947 7,549 (e) 201212312.272011 2.42 0.9320110.36 (f) 201120121231 (g) 2012 2011 4,525 5,465 (h) 32 57 58 252

2012 59 (a) 2012 / 8,190 (7) 12,285 4,683 (180) 4,160 134,387 (278) 10 196,717 147,260 (187) (278) 10 213,162 272 62 333 147,532 (125) (278) 10 213,495 3,764 20 3,412 3,764 20 3,412 2012 / 7,899 (9) 12,209 3,002 (292) 2,665 116,725 (258) 16 181,748 127,626 (301) (258) 16 196,622 2,684 19 2,677 2,684 19 2,677 253

2012 59 (b) 2012 / 103 1 41 2,218 1,725 2,806 29,234 481 10 21,348 166,349 (329) 145,123 1,658 6 1,380 199,562 1,726 481 (313) 170,698 179,951 (67) 270,225 2012 / 537 225 1,245 12,927 442 16 7,983 78,878 (329) 123,821 1,910 6 1,317 94,252 225 442 (307) 134,366 79,181 (67) 166,111 254

1 34 92010 2012 (b) (%)(a) 31,032 16.70% 0.66 0.66 30,873 16.61% 0.66 0.66 2011 (b) (%)(a) 30,819 21.07% 0.71 0.71 30,627 20.94% 0.71 0.71 (a) 2012 2011 31,032 30,819 (i) 30,873 30,627 185,861 146,269 16.70% 21.07% 16.61% 20.94% (i) 2012 2011 31,032 30,819 159 192 30,873 30,627 255

1 (b) 2012 2011 31,032 30,819 46,787 43,357 0.66 0.71 30,873 30,627 0.66 0.71 201220111231 2 12008 2012 2011 41 34 81 82 62 29 33 13 38 63 (36) 51 219 272 (50) (58) 169 214 159 192 10 22 256

1. 2012 2. 3. 4. 5. H2012 6. 257

2007427 46,787,327,034A31,905,164,057H14,882,162,977 101.502012 A 601998 601998.SS 601998 CH H 0998 998.HK 998 HK A 16636 +86-21-68870142 H 18346 +852-2865 8555 +852-2865 0990 hkinfo@computershare.com.hk 258

Baa2P-2D BBBb+2 A 180 300 100 100 800 H 8C +86-10-65558000 +86-10-65550809 ir_cncb@citicbank.com H bank.ecitic.comwww.sse.com.cnwww.hkexnews.hk +86-10-65558000+852-28628555 259

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