1
Handsome Electronics Co., Ltd. ( 259 ) 1 2 28 2
Handsome Electronics Co., Ltd. ( ) 17,000,000 A 1700 1 15.53 2003 4 28 2003 4 10 3
1 2002 44.28 11.65 2 3 4 2001 7 17 3 2010 2010, 4
5...8...11...11...11...11...12...12...12...13... 14...14...14...16... 17...17...18...20...22...23...23...23...24...24...25...25... 26...26...26...29...30...30...38...40... 43...43
6...50...53...56...63...63...64...66...69... 74...74...74...79...79...80... 81...81...84...84...84...85...85... 86...86...88...92...93...93...94...94...96...97...97... 99...99...103...121...123...131...131
...131...131...133...134...135...135...135...137...137...138...165...165...166...168...168...169...172...178 7
8 / /, 1.00 1700 1700 ( ) CCID ISO9001 CMM Unix Linux Unix Windows
SQL/Server TCP/IP / SPX/IPX Java Internet Intranet Cics Tuxedo Oracle WAP Call Center IPX NOVELL NETWARE / SUN TCP/IP IBM BEA WINDOWS UNIX PC PC SERVER 9
CRM IDC 10
15 A 1.00 1700 25 15.53 / 19.99 11
1 2002 2001 2000 155,905-121,237 112,441 3,351-538 -628 36,359 34,014 9,217 4,737 0 677 206,698 160,483 142,411 99,459 54,587 72,128 9,948 20,000 15,775 89,435 82,856 52,210 2 2002 2001 2000 214,776 315,271 346,307 90,808 81,018 71,298 27,971 29,754 27,721 42,126 33,936 27,800 39,602 27,912 22,737 3 5 12
1 2 3 4 5 6 7 8 9 13
1 A 2 1.00 / 3 1700 25% 4 15.53 5 2002 3960 0.777 19.99 6 2002 12 31 1.75 5.00 7 8 9 10 26 401.5 1348.8 25052.8 11 1003.3 190 60 3 92.5 138 11 14
0571-87770103 0571-87770106 1 2 28 010 65051166 021 58796226 010 65051156 021 58797827 1 021 62300373 0991 2306684 4020 0755 2138230 0755 2138227 4 6 0571 85100728 0571 85151513 19 818 010 65993541 15
010 65993590 388 15 20 0571 88216722 0571 88216801 166 021 58708888 021 58754185 261 0571 87028000 0571 87070624 1 2003 4 24 2 3 2003 4 28 2003 4 28 4 2003 5 16 16
17
1999 ISO9001 3 6 18
23 7 24 2 12 19
30 37.6% 67.6% 8 2003 6 1/3 8 2 20
, 21
10 WTO WTO WTO 22
A 25052.8 2 2002 44.28 2003 1 2002 2607 2 23
2001 7 17% 3% 2010 2000 2001 15 2002 12 31 [2002]2879 2002 2002 10% 3000 4 24
2000 2001 2002 399,865 1,233,308 28.105 25
Handsome Electronics Co.,ltd. 2000 12 13 259 138 310009 (0571) 87770103 (0571) 87770106 www.handsome.com.cn handsome@handsome.com.cn 1997 10 20 200, 1999 7 31 800 1000 1999 709 1999 11 15 2000 4 20 26
1000 2000 [2000] 41 2000 8 19 15 ( ) 40% -- 2000 8 19 9.9% 2,871 2,000 [2000]48 2000 12 13 2000 9 30 5100 1:1 5100 2,544.9 49.9% 2,555.1 50.1% 2000 12 13 3300001007440 5,100 [2000] 172 27
1 2002 4 28 [2002]005 2002 6 2002 0016 B 50 17444 2 A B 2 901 4458.93 2002 7 0128891 0128892 0128893 0128894 3 138 2001 2 20 2003 12 31 4 A 2001 3 1 2002 2 28 5 2001 12 22 2002 7 21 1999 2000 2001 2002 2002 28
2002 12 31 700 1999 2000 2001 2002 6 30 342 580 634 700 2 2002 12 31 2002 12 31 25 2 1 2 11 16 25 30 5 51 54 4 25 4 49 90 143 30-40 36 16 20 4 1 43 37 76 40 2 2 6 43 184 94 138 241 3 95 32 4.57% 132 18.86% 508 72.57% 28 4.00% 29
4 23% 6% 8% 2 2% 1% 8 2000 12 13 2000 9 30 5100 1:1 5100 30
31 1 2002 11 26 1998 9 28 1000 5000 40% 50.1% 9.9% 98% 51% 51% 2% 82% 18% 33.5%
17 : 2002 12 31 8666.2 8623.8 1534.5 2 66,450 1998 5 29 2002 12 31 ( ) 147987 103178 1331 3 15 : 4 (1) 50 1999 1 51 29% 10% 10% 2002 12 31 105.1 47.6 32.3 21.9 (2) 70 2001 3 32
51% 29% 10% 10% 2002 12 31 50.0 11.9-20.8 (3) 1000 2002 9 82 18 2002 12 31 999.6-0.4038 (4) 150 33.5% 9 2002 12 31 56.7 93.3 5 1 1996 11 1998 1 47.50 95% 5% 1998 4 100 2002 12 31 4665.7 109.0 1499.0 33
2 1998 5 100 51% 49% 2002 873.1 78.8 512.7 ( ) 3 2000 6 300, 90 10 2002-11.3 214.8 ( ) 4 2000 8, 100, 90 10 2002-3.3 55.1 ( ) 5 2000 7 100 80 20 2002 54.0 28.3 32.4 ( ) 6 2002 9 1,000 51 49 3 2002-120.8 879.2 ( ) 34
6 1 2002 9 2000 10 2002 12 31 87.5 1912.5 2 2002 9 18% 3 2001 4 100 MPEG1 MPEG4 2003 1 30% 7 1 1999 5 2002 3 1200 38505 1871 0 2 1999 12 2002 1.56 1080 503 265 34-10 35
3 2000 6 2002 493 390-306 4 1994 8 1434.5 2002 2644 1,102 2,653 59 20 5 1999 12 1 92 2002 10227.7 9,048 10,040 496 131 6 1996 10 3900 51.28 2002 12311 10,400 3,600-347 -834 36
1 20,400,000 40.0000% 20,400,000 30.0000% 2 5,049,000 9.9000% 5,049,000 7.4250% 3 4,496,976 8.8176% 4,496,976 6.6132% 2,452,896 4.8096% 2,452,896 3.6072% 2,452,896 4.8096% 2,452,896 3.6072% 2,452,896 4.8096% 2,452,896 3.6072% 2,452,896 4.8096% 2,452,896 3.6072% 2,044,080 4.0080% 2,044,080 3.0060% 2,044,080 4.0080% 2,044,080 3.0060% 2,044,080 4.0080% 2,044,080 3.0060% 894,285 1.7535% 894,285 1.3151% 894,285 1.7535% 894,285 1.3151% 894,285 1.7535% 894,285 1.3151% 894,285 1.7535% 894,285 1.3151% 511,020 1.0020% 511,020 0.7515% 511,020 1.0020% 511,020 0.7515% 511,020 1.0020% 511,020 0.7515% 4 17000000 25.00% 51,000,000 100.00% 68,000,000 100.00% 17 15 17 8 71.2% 15 37
8.8176% 15.6% 4.8096% 9.6% 4.8096% 9.6% 4.8096% 9.6% 4.8096% 9.6% 4.0080% 8.0% 4.0080% 8.0% 4.0080% 8.0% 1.7535% 3.5% 1.7535% 3.5% 1.7535% 3.5% 1.7535% 3.5% 1.0020% 2.0% 1.0020% 2.0% 1.0020% 2.0% 50.10% 98.00% 38
39 CRM
1 CRM 2 3 4 5 6 1997 10 20 2000 8 40% 40
: 41
1 2 42
1 1988 2000 13 10 20 2001 1865 2000 6.5% 65 75 20 CCID 2002 2,, 60 3 2005 9600 1 10 2001 43
285 98.6% 28.1% 2002 348 22.1% 2003 2005 27.3% CCID 2002.12 50 70 60% 16 12 30 CCID 2001,2002 2 1993 1999 1993-1999 250 200 150 100 50 0 1993 1994 1995 1996 1997 1998 1999 2000 1 2 2000 CCID 1999 62.6 25.4 44
11.9 CCID 2001 85.9 30.1%, 16.9% 15.8 5.5% 59.6% 183.3 64.4% 25.3% 2002 26.5 6.4 64.3 27.3% 6.6% 66.1% 2001 85.9 183.3 15.8 CCID 2002 2 45
3 " " 29% 32% 32% 2005 2500 3.1% 20 10 100 1 2 3 4 CRM 5 6 4 1 1 2000 7 46
2000 10 2 IDC 2004 20.8 47.6% 2002-2004 2002 2003 2004 963.0 1266.7 2075.1 827.3 1084.7 1753.9 414.3 538.0 878.9 269.3 364.7 607.7 634.0 858.3 1456.8 /223.2 293.5 480.8 231.5 305.7 497.1 185.4 243.9 398.1 360.7 481.4 858.7 284.7 397.9 608.7 4393.4 5834.8 9615.6 IDC 2000 47
10 118 2800 5000 2001 4 11 2002 5 30 50 2002 54 17 2003 1 3 4 48
5 6 2 1 2 49
1 2 3 4 50
1 1 2 2001 40 42 90 2001 33 2002 57 CCID 2001 12 3 14 51
4 5 ISO9001 23 7 24 2 12 6 52
7, 10% 2 1 2 1 53
2 1 2 ISO9001 3 4 54
/ 3 1 2 3 55
4 5 6 7 1997 10 1999 1997 1998 1999 1999 6 ISO9001 2000 1 56
9 100 2001 2001 IBM HP 2002 2001 2000 11,332 7,731 11,688 7,143 7,718 6,259 53% 84% 37% 86% 22% 87% 3,550 1,121 2,992 223 1,592 63 17% 12% 9% 3% 5% 1% 6,596 318 16,848 940 25,321 847 31% 3% 53% 11% 73% 12% 21,478 9,170 31,527 8,306 34,631 7,169 2001 1070 2675 40 63 149* 42 14 14 100 4 12 33 : CCID 2001 12 * 57
2002 2001 100 90 1 2 3 1 IT 98 99 2000 2 3 58
4 WINDOWS 5 2 1 Unix TCP/IP 59
2 3 4 Unix Cics Tuxedo TCP/IP 3 1999 1 2001 2001 33 60
1 Client/Server 2 3 4 1 2010 30 2010 47000 2142 2000 1 2 61
2001 3 6:4 2001 2,604,865.14 3 5 1997 1998 IT PC HP IBM 2001 35 1377 62
2001 6 PC 2002 6683 60.86 18 2002 12 31 / 23,761,186.20 623.961.75 23,137,224.45 12,251,596.44 4,596,300.22 7,655,296.22 6,234,775.74 1,869,176.89 4,365,598.85 1,984,878.93 784,089.72 1,200,789.21 44,232,437.31 7,873,528.58 36,358,908.73 ( ) SZM24-A [2002] 018 (2002)502 2000 12 29 63
5 50 / : 5 5 2002 38,100,863.06 17.74% 2001 32,499,105.95 10.31% 2000 80,004,970.51 23.10% 5% 1999 6 29 ISO9001 ISO9001 64
65
IP NO. 1 98SQL 3.5 2000/12/13 991088 2 99SQL 3.6 2000/12/13 990751 3 3.2 2000/12/13 2000SR0120 4 5.2 2000/12/13 2000SR0121 5 1.01 2000/12/13 2000SR0200 6 32 windows 2000/12/13 3.0 2000SR0199 7 2.1 2000/12/13 2000SR0202 66
8 1.0 2000/12/13 2000SR0201 9 1.0 2000/12/13 2000SR0218 10 3.0 2000/12/13 2000SR0204 11 3.0 2000/12/13 2000SR0203 12 1.0 2000/12/13 2000SR0205 13 1.0 2000/12/13 2000SR0206 1998/09/01 14 3.0 2000SR0207 15 2.0 1999/11/07 2000SR0208 16 2.0 1999/10/10 2000SR0210 17 2.0 1999/05/06 2000SR0209 18 1.6 2000/12/13 2000SR0219 19 1.0 2000/12/13 2000SR0212 20 1.0 2000/12/13 2000SR0211 21 1.0 2000/12/13 2000SR1402 22 1.0 2000/12/13 2000SR2199 23 2000SQL 3.7 2000/12/13 2000SR2201 24 1.0 2000/12/13 2000SR2200 25 1.0 2000/12/13 2000SR2689 26 1.0 2000/12/13 2001SR0755 27 1.0 2000/10/15 2001SR1094 28 1.0 2000/11/30 2001SR2078 29 1.0 2000/03/01 2001SR2079 30 2.0 2001/03/20 2001SR2122 31 1.0 2001/03/20 2001SR2123 32 1.0 2001/04/05 2001SR2091 33 1.0 2001/04/27 2001SR2890 34 1.0 2001/01/18 2001SR2605 35 1.0 2001/03/26 2001SR4055 36 2000SQL 2001/05/29 3.8 2001SR3428 37 1.0 2001/06/02 2001SR2124 38 39 40 HANDSOME 2001/11/09 1.0 2001SR5851 HANDSOME 2001/11/09 1.0 2001SR5850 HANDSOME 2001/12/12 2.0 2001SR6788 67
41 42 HANDSOME 2001/12/25 1.0 2002SR1089 HANDSOME 2002-5-8 3.0 2002SR4082 43 HANDSOME 2.2 2002-6-10 2002SR4083 25 25 12 31 2002 50 6 2003 1 1 HANDSOME 2000 11 21 2010 11 20 HS 2000 11 21 2010 11 20 HS 2000 11 28 2010 11 27 1 2002 SQL 15 1999 1999 2000 68
2001 2001 2001 2002 2002 Oracle 2002 2 1999 1999 12 28 2000 1 1 1999 2001 1 2 2001 2000 11 2001 2001 54 2001 2001 5 9 [2001]333 18 2001 Handsome 2002 2002 69
70 1
/ 2002 2001 2000 280 258 176 2 15 11,332 3127.7 40% 2002 2001 2000 11,688 7718 2240.7 1241 81% 57% 28% 19% 16% ISO9001 CMM 71
67 43 2002 1 HANDSOME HANDSOME HANDSOME Oracle HANDSOME CRM HANDSOME HANDSOME CRM HANDSOME HANDSOME HANDSOME WEB HANDSOME HANDSOME 72
MICROSOFT HP BEA Intel Sun ISV TUXEDO ISV QC-4 73
8 5 2002 4 2 15 74
1 40% 17 2 : 15 50.1% 15 98% 15 3 9.9% 4 51% 10% 70 51% 29% 10% 7% 1000 2002 9 82% 18 150 33.5% 9 5 75
8 2001 12 18 90% 10% 200 6 1 1 3 95% 5% 90% 10% 90% 10% 2 82 18 2,000 1020 51% 980 49% 2 2001 12 31 30,2002 1 28 30 2002 12 31 76
3 51% 2000 11 1999 11 50 2000 12 260-24 4 2002 44,242.74 2003 1 1 9 (311.19 ) 2003 2 2005 2 112,028.00 (5) A 2001 800 2001 5 2003 5 2002 12 31 800 B 2002 11 500 2002 12 2003 1 C 2002 12 1,000 2002 11 2003 11 D 2002 12 1,300 2002 12 2003 6 2 1999 12 31 110 2000 3 77
1999 12 31 36 22 13 12 9 5 4.6 3.2 2.3 2000 4 (1) 1999 40% 60% 1999 16,997,368.00 44.90% 2000 1-6 3,144,140.00 2000 7 2001 831,135.04 2000 215,210.22 2000 12 29 2002 12 2,539,834.03 2,471,222.48 2003 1 9 2003 1 20 2003 1 20 (2) 2001 3 78
4 6 2001 2,604,865.14 ; 1 2 3 5% 8 5% 8 8 2 79
80
1 1969 EMBA 2 1966 2001 3 1967 1997 2000 11 EMBA 81
4 1970 EMBA 5 1971 EMBA 6 1967 7 1962 8 1947 2000 863 1988 1991 1995 82
9 1957 2001 1 1 1972 2 1971 3 1972 1997 1972 98 2000. 2001 2001 2001 83
1 2002 2000 5 10 10 20 20 30 5 1 2001 5 10 10 20 20 30 1 5 2002 5 10 10 20 20 30 2 3 5 5 6 3 7 2 1 5 2 2001 2002 84
85
2000 11 2002 1 2 1 2 3 4 5 6 7 8 86
1 2 3 4 1 2 3 4 5 6 7 8 9 10 11 12 13 14 1 (1) 87
(2) (3) (4) 2 9 1 1 1 2 3 4 5 6 7 8 9 10 11 12 88
13 14 15 16 1 2 3 4 5 6 89
7 1 2 (1) ( 300 5% ) (2) (3) (4) (5) (6) 3 (1) (2) (3) (4) 300 5% 90
(5) (6) 4 ( 300 5% ) 91
3 1 (1) (2) (3) (4) (5) (6) 2 (1) (2) (3) (4) 92
1 3 2 3 4 93
1 (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (11) 94
2 (1) (2) (3) (4) (5) 3 4 5 6 7 8 95
1 2 20 10 10 20 5% 3000 3 5% 96
ISO9001 97
98
2,002 2,001 2,000 165,993,251 214,775,572 125,607,853 315,270,857 53,907,589 346,307,386 81,756,127 123,075,811 56,929,011 232,211,421 8,316,470 274,615,840 633,468 891,616 1,585,258 2,041,303 227,679 393,643 83,603,655 90,808,145 67,093,584 81,018,133 45,363,439 71,297,903 82,601 82,601 31,104,593 35,204,405 17,065,570 22,865,402 16,222,297 29,475,141 23,659,897 27,228,119 21,121,779 27,795,434 8,573,578 13,867,835 565,808 486,732 297,943 602,878 16,537 233,595 28,355,958 27,971,491 28,608,293 29,754,419 20,551,027 27,721,332 409,992-28,105 681,150 1,285,335 4,828,627 426,676 14,884,619 15,287,735 5,192,741 5,200,638 38,108 48,190 25,359 42,163 191,232 250,701 922,346 1,153,321 1,673,931 2,346,849 313,126 598,792 42,766,331 42,125,989 32,833,612 33,935,706 25,257,759 27,799,917 2,344,064 2,681,299 4,700,463 5,606,986 3,173,360 4,773,893 0-157,565 416,700 289,480 40,422,267 39,602,254 28,133,149 27,912,021 22,084,399 22,736,544 17,869,385 18,959,765-1,110,343 201,165 659,363 0 0-9,970,308-32,412,136 58,291,652 58,562,019 27,022,806 18,142,878-10,327,737 23,395,906 4,042,227 4,042,227 2,702,281 2,702,281 624,963 624,963 2,021,113 2,021,113 1,351,140 1,351,140 312,482 312,482 52,228,312 52,498,679 22,969,385 14,089,457-11,265,182 22,458,462 1,322,530 1,322,530 33,150,000 33,150,000 5,100,000 5,100,000 5,274,895 5,274,895 15,659,872 15,659,872 19,078,312 19,348,679 17,869,385 8,989,457-33,522,479 201,165 99
2002 2001 2000 88,573,371 109,940,821 49,014,116 75,227,659 32,479,005 49,103,434 6,458,013 6,546,473 172,580 337,140 288,300 288,300 23,237,617 26,066,333 14,634,778 20,557,150 12,317,637 26,331,488 4,795,941 5,208,039 21,266,111 4,566,846 12,896,085 9,897,276 669,944 2,425,301 551,040 6,460,328 40,500 10,575,917 3,163,537 5,265,418 6,707,201 13,613,592 1,794,357 15,302,818 434,005 452,492 409,105 474,655 718,432 941,578 127,332,429 155,904,876 92,754,932 121,237,370 60,534,317 112,440,811 : -9,970,308-32,412,136 27,142,076 3,351,428 17,396,261-538,287 16,006,551-628,001 27,142,076 3,351,428 17,396,261-538,287 16,006,551-628,001-448,572 0-538,287 0-628,001 42,077,051 44,232,437 37,066,346 39,528,799 7,032,536 11,285,829 6,963,322 7,873,529 3,259,440 3,969,976 1,082,207 1,717,421 35,113,730 36,358,909 33,806,906 35,558,823 5,950,329 9,568,407 1,955,728 2,190,272 1,304,099 1,544,933 253,586 351,498 33,158,002 34,168,636 32,502,807 34,013,890 5,696,742 9,216,909 100
8,536,890 8,536,890 5,770,110 5,770,110 20,704,229 20,704,229 41,694,892 42,705,526 38,272,917 39,784,000 26,400,971 29,921,137 4,736,667 677,245 4,736,667 677,245 : 196,169,397 206,698,497 148,424,110 160,483,084 102,941,839 142,411,192 2002 2001 2000 28,000,000 28,000,000 4,000,000 18,000,000 1,068,250 6,079,307 6,372,312 7,738,728 0 0 3,218,450 3,466,494 3,860,860 4,356,114 89,900 9,145,405 12,517,063 12,869,239 24,403,227 28,248,181 15,081,634 26,000,997 1,525,115 1,725,115 25,275 524,708 25,115 25,115 4,264,333 5,427,998 1,913,904 2,937,667 298,175 993,461 33,150,000 33,150,000 5,187,622 5,187,622 5,274,895 5,274,895 282,003 304,975 2,086,299 1,955,966 1,097,247 892,460 59,492 66,596 114,127 79,725 5,571 5,713 12,439,548 7,792,867 2,694,968 3,558,262 11,235,543 11,774,013 22,940 22,940 15,500 509,448 553,696 101
97,056,642 99,459,226 46,658,594 54,586,975 37,108,080 72,127,558 9,273,473 9,273,473 20,000,000 20,000,000 13,500,000 13,500,000 1,435,000 2,275,000 675,000 675,000 9,948,473 9,948,473 20,000,000 20,000,000 14,935,000 15,775,000 : 107,005,115 109,407,699 66,658,594 74,586,975 52,043,080 87,902,558 7,856,148 3,040,213 2,298,367 : 51,000,000 51,000,000 51,000,000 51,000,000 51,000,000 51,000,000 8,265,153 8,265,153 8,138,653 8,138,653 305,045 305,045 10,820,818 10,820,818 4,757,478 4,757,478 704,057 704,057 3,606,939 3,606,939 1,585,826 1,585,826 234,686 234,686 19,078,312 19,348,679 17,869,385 18,959,765-1,110,343 201,165 89,164,283 89,434,650 81,765,516 82,855,895 50,898,759 52,210,267 196,169,397 206,698,497 148,424,110 160,483,084 102,941,839 142,411,192 2,002. : 169,482,860 223,321,983 17,344,892 18,258,504 29,003,623 19,468,354 215,831,375 261,048,840 72,340,257 103,150,834 29,725,525 33,293,238 28,306,757 30,997,644 102
37,150,893 55,587,840 167,523,431 223,029,556 48,307,943 38,019,284. : 0 0 650,610 1,195,753 0 0 108,628 516,927 3,885,605 3,885,605 4,644,842 5,598,286 8,485,522 8,862,982 16,505,686 11,639,104 24,991,209 20,502,086-20,346,366-14,903,801. : 48,000,000 48,000,000 48,000,000 48,000,000 30,726,527 30,726,527 5,746,397 5,746,397 350,000 350,000 36,822,924 36,822,924 11,177,076 11,177,076. 390 390. 39,139,042 34,292,949 1999 2000 9 30 2000 10 1 2001 103
2001 47.50 1998 1 1 95% 1,444,362.52 897,144.39 1998 4 100 95% 1998 51% 2000 90% 2000 90% 2000 72%2001 8% 80% 2002 51 (%) 1,000,000.00 950,000.00 95.00 1998 1,000,000.00 510,000.00 51.00 1998 1,000,000.00 900,000.00 90.00 2000 3,000,000.00 2,700,000.00 90.00 2000 1,000,000.00 800,000.00 80.00 2000 10,000,000.00 5,100,000.00 51.00 2002 104
1 2002 2001 2000 80,478,332.54 65,843,433.92 [ 1] 21,340,161.92 47,028,005.77 74,235,509.46 [ 2] 11,508,743.12 6,610,859.95 4,018,600.00 73,093,357.12 242,314,922.20 285,367,971.94 35,499,853.79 29,916,406.10 15,915,199.04 221,920,448.49 391,713,627.94 379,537,280.44 7,144,876.15 76,442,770.60 33,229,894.53 214,775,572.34 315,270,857.34 346,307,385.91 [ 1] 2001 7 [2000]25 [ 2] 2002 2001 2000 28,540,918.62 30,792,376.57 9,604,614.55 17,255,426.29 15,660,344.22 66,907,023.96 232,916,515.87 276,899,903.52 25,168,130.09 27,689,873.01 15,285,486.43 130,220,687.22 308,654,191.74 307,845,734.17 7,144,876.15 76,442,770.60 33,229,894.53 123,075,811.07 232,211,421.14 274,615,839.64 1 2002 2001 2002 2.15 31.75% 2001 3.15 105
PC 2002 PC 6683 60.86 11333 2.5% 1 2001 15.95% 2 2001 2.96% 3 87.3% 3462 15.7 2001 1-6 5% 2001 7 2001 1-6 117% 2002 12307.6 47% PC 2001 2000 2001 2000 9 3.15 1.68 2000 33.46% 2000 51% 11688 66% 5342 16.9% 2000 2001 106
2001 80 5546 17.6% 2.09 1077 3.4% 4 3 88 2992 2001 19 PC 35 1.59 2.11 4544 1 2001 2 600 500 5 1 2 107
A) / B) a. b. c. 108
A) B) ( ) (1) (2) 3 2001 A. B. 109
C. 3 1) 2) 3) 4) 2 (a) (b) (c) (d) (e) 1999 2002 110
2002 2001 2000 31,276,534.85 9,297,245.27 6,801,874.43 14.56% 2.95% 1.96% 3 2002 2001 2000 27,971,491 29,754,419 27,721,332 42,125,989 33,935,706 27,799,917 39,602,254 27,912,021 22,736,544 2001 7 2001 7 17 3 2001 7 10 5,200,638.03 2002 15,287,734.90 39.23% 4 2002 2001 2000-117,819.39 1,233,309.79 399,865.11-62,903.99 [ ] 89,714.44 52,025.37 89,714.44-28,104.95 1,285,335.16 426,675.56 [ ] 2000 2002 89,714.44 2001 80,000.00 72% 80% 37,689.07 2001 4 ( ) 17% 2001 7 111
112 1 [2000]25 17% 3% 17% A, [ 1] 3 [ 2] 17% ( ) [ 3] 17% 3% [2000]25 5% [ 1] [ 2] [ 3] 17%
3% 1 2002 1 2001 11 B ( ) 2000 1 1 2001 6 30 5% 2001 7 1 5% 5% 3% ( ) 7% ( ) 4% ( ) 1991 3 [1994]001 2000 2001 15% 2002 12 31 [2002]2879 2002 2002 10% 1 113
(1) 22,811,264.74 949,921.46 23,761,186.20 10,124,735.86 2,674,454.50 547,593.92 12,251,596.44 5,158,561.88 1,282,171.86 205,958.00 6,234,775.74 1,434,236.80 571,102.13 20,460.00 1,984,878.93 39,528,799.28 5,477,649.95 774,011.92 44,232,437.31 2 42,359.22 581,602.53 623,961.75 2,542,184.54 2,235,294.67 181,178.99 4,596,300.22 927,207.17 1,004,410.86 62,441.14 1,869,176.89 458,225.42 333,604.87 7,740.57 784,089.72 3,969,976.35 4,154,912.93 251,360.70 7,873,528.58 3 23,137,224.45 22,768,905.52 7,655,296.22 8,328,431.38 4,365,598.85 4,231,354.71 1,200,789.21 230,131.32 36,358,908.73 35,558,822.93 2 1 2002 221,216.00 28,650.00 192,566.00 356,390.00 19,250.00 337,140.00 7,000,000.00 646,092.74 6,353,907.26 7,221,216.00 674,742.74 6,546,473.26 356,390.00 19,250.00 337,140.00 (2) 25,000 103,900.00 75,250.00 3,000 30,510.00 32,670.00 4,000 28,576.00 43,360.00 2,000 19,560.00 27,900.00 114
1,000 13,210.00 13,600.00 1,000 6,560.00 14,700.00 1,000 11,100.00 21,540.00 1,000 7,800.00 12,670.00 221,216.00 241,690.00 (3) 2,970,000 3,000,000.00 2,534,301.00 990,000 1,000,000.00 913,572.00 1,990,000 2,000,000.00 1,927,514.00 995,443 1,000,000.00 978,520.26 7,000,000.00 6,353,907.26 2002 (1) (%) 23,342,076.42 23,342,076.42 17,396,261.05 17,396,261.05 3,800,000.00 3,800,000.00 27,142,076.42 27,142,076.42 17,396,261.05 17,396,261.05 (2) 1) 10 950,000.00 95.00 10 510,000.00 51.00 10 2,700,000.00 90.00 10 900,000.00 90.00 10 800,000.00 80.00 20 5,100,000.00 51.00 20 1,800,000.00 18.00 20 2,000,000.00 10.00 14,760,000.00 115
2) 475,000.00 978,740.64 1,068,455.08 510,000.00 478,448.17 478,448.17 2,700,000.00-122,389.47-122,389.47 900,000.00-6,899.57-6,899.57 640,000.00 160,000.00 44,348.42 44,348.42 5,100,000.00-616,147.26-616,147.26 10,325,000.00 160,000.00 756,100.93 845,815.37 3) a -897,144.39-538,286.63-89,714.44-448,572.19 10-897,144.39-538,286.63-89,714.44-448,572.19 (3) 2002 12 31 27,142,076.42 30.44 3 SZM24-A 4,736,666.67 4,736,666.67 4,736,666.67 4,736,666.67 SZM24-A 490 [2002] 018 (2002)502 5.30% 4 2002 12 31 206,698,496.86 201,961,830.19 116
1 2002 12 31 28,000,000.00 2001 2000 400 1400 1800 2 2002 12 31 2002 927.38 2001 800 1200 2000 3 4 1 2002 2001 12 31 2000 12 31 1999 12 31 ( ) 1. 25,449,000.00 25,449,000.00 25,449,000.00 25,551,000.00 25,551,000.00 25,551,000.00 2 3 4 5 10,000,000.00 51,000,000.00 51,000,000.00 51,000,000.00 10,000,000.00 ( ) 1 2 3 4 ( ) 51,000,000.00 51,000,000.00 51,000,000.00 10,000,000.00 117
2 2002 12 31 2001 12 31 2000 12 31 3,249,300.00 3,249,300.00 1,657,355.00 1,580,855.00 305,045.00 843,497.55 843,497.55 2,515,000.00 2,465,000.00 8,265,152.55 8,138,652.55 305,045.00 3 2002 12 31 2001 12 31 2000 12 31 7,213,878.73 3,171,652.02 469,371.43 3,606,939.34 1,585,825.99 234,685.70 10,820,818.07 4,757,478.01 704,057.13 4 2002 12 31 2001 12 31 2000 12 31 18,959,764.63 201,164.65 659,362.63 39,602,254.36 27,912,020.86 22,736,543.77 4,042,226.71 2,702,280.59 624,963.23 2,021,113.35 1,351,140.29 312,481.60 1,322,530.29 15,659,871.67 33,150,000.00 5,100,000.00 5,274,894.96 19,348,678.93 18,959,764.63 201,164.65 2002 38,019,284.26-14,903,800.65 118
11,177,075.78 1 2003 1 5 410 30% 2003 1 27 2,000 1020 51% 980 49% 2-3 1 1 2002 11 2002 0.5 ( ) 2 1999 11 4,557.66 10 1,500 1999 11 26 2009 11 26 5.175 2002 7 10 129.5 2002 12 31 5,726,527.08 4 1 2 2001 B 119
2001 5 2001 12 31 ( ) - 3 2001 2001 (%) 1,000,000.00 950,000.00 95.00 1998 1,000,000.00 510,000.00 51.00 1998 1,000,000.00 900,000.00 90.00 2000 3,000,000.00 2,700,000.00 90.00 2000 1,000,000.00 800,000.00 80.00 2000 2001 18,335,458.43 926,134.17 19,261,592.60 4 2002 6 30-93,270.41 80% -74,616.33 4 2003 2002 120
10% 5% 2002 5100 10 6.5 33,150,000 ( ) 2000 8 19,, [2000] 157 2000 12 13,,, [2000]172 2002 2001 2000 1.57 2.22 1.56 1.51 1.96 1.33 9.21 13.45 19.41 13.04 16.06 20.80 % 2.29% 0 0.48% % 54.55% 44.9% 50.6% 1.75 1.62 1.02 % _ 24.8% 17.6% ( ) 0.75 1.15 : 1 / 2 / 3 / 4 / 5 / 121
6 / 7 / 8 / 9 / 10 / 11 / 9 2002 12 31 101.5% 88.46% 1.781 1.781 31.3% 27.25% 0.548 0.548 44.3% 38.58% 0.777 0.777 45.10% 39.29% 0.791 0.791 =11.65% 2003 2002 3-8 = 0.582 ( ) 1 /( + ) 2 + / ) 122
2 /( + / ) 3 4 2000 2002 2002 2001 2000 4,165 2,944 5,239 3,730 3,219 2,615 19% 32% 17% 45% 9% 36% 5,076 3,920 5,502 3,647 3,085 2,863 24% 43% 17% 44% 9% 40% 1,248 461 666 63 348 17 6% 5% 2% 1% 1% 0% 843 406 280-297 1,066 765 4% 4% 1% -4% 3% 11% 3,550 1,121 2,992 223 1,592 63 17% 12% 9% 3% 5% 1% 6,596 318 16,848 940 25,321 847 31% 3% 53% 11% 73% 12% 21,478 9,170 31,527 8,306 34,631 7,169 1 2002 2001 1 2002 2.15 31.75% 2001 3.15 PC 123
2002 PC 6683 60.86 11333 2.5% 1 2001 15.95% 2 2001 2.96% 3 87.3% 3462 15.7 2001 1-6 5% 2001 7 2001 1-6 117% 2 2002 12307.6 47% PC 3 2002 89.16 2001 204.13 56.32% [2000]25 2002 211 4 2002 3520.44 53.96% 5 2002 2722 2.1% 124
6 2002 1528.8 193.96% 2001 7 2001 7-10 2002 2001 11 2002 11 7 2002 268.13 49.88% 2002 15% 10% 2002 30% 193.96% 3128 317% 50% 1564 2 2001 2000 2000 9 66% 5342 16.9% 2001 51% 1 2000 2 2001 B 2001 80 5546 17.6% 2001 209 1077 3.4% 1999 2000 2001 4 125
3 2001 2000 2001 88 2992 4 253% 40 49 2001 7 1 2001 7 1 17% 2001 2000 1186 10.14% 19 PC 1.59 35 2.11 4544 1 2001 1999 2000 6 2000 7 1999 2000 273 907 2 600 500 2001 126
2780 17 23 2000 54 1 2001 3% 2 2001 11 12 2 2001 2001 500 1,, PC 2 3 1 2, 2002 2001 1 2606 26.8% 2 526.54 61.32% PC 3 335.14 388 380 4 787.35 98.33% 2001 12, 2002 127
5 473.67 0 2002 SZM24-A 490 2001 2000 2001 2001 577 1999 2281 2000 33 2000 2000 2001 2001 88.7 1 2001 2000 2002 491 2 2002 2001 2800 2001 2800 1286.92 54.44% 128
927.38 53.63% 1 5 800 2 273 2001 2000 2001 2825 2001 71 2001 1.91 1.67 3 2002 2001 2000 986 2264 4 2002 3801.93 6247.1 2001 2002 803 3 5 50% 129
1 2 130
3 5 1 2 (1) 50% 131
(2) (3) (4) 3 (1) (2) 4 ; 5 ISO9001 CMM 132
1 2 3 133
4 5 6 - - - 134
- - 1 2 3 ( ) ( A 135
, 136
1 26401.5 25052.8 9 31,801 2 2002 1 15 3 4 2002 3 4 137
------ 1000 2001 40 CCID 2001 12 2001 42 CCID 2001 12 20021 93% 57 IDC 2004 20.8 47.6% (1) (2) (3) 138
(4) (5) (6) (7) (8) (9) 1. 4007 2007 2000 2004 3 27.8 43.7 4.22 2. 3591 2000 1591 2004 3 36.2% 66.7% 3.9 3. 3439 1800 1639 2004 3 29.7% 32.9% 4.14 4. 3595 1800 1795 2004 3 29.3% 44.9% 3.85 5. 3780 1800 1980 2004 3 29.3% 35.8% 4.2 6. 3517 1700 1817 2004 6 27.8% 29.4% 4.26 7. 2220 1000 1220 2004 9 22.2% 19.5% 4.40 8. 6000 3000 3000 2003 8 9. 1652 652 1000 2003 10 139
22000 m 2 5500 18500 m 2 4565 1. 2000m 2 500 2. 2500m 2 595 3. 2000m 2 500 4. 2000m 2 500 5. 2500m 2 595 6. 2000m 2 500 7. 1500m 2 375 8. 4000m 2 1000 ( 1 [2002] 102 4007 2957 1050 WTO 140
CRM 118 2800 5000 60 3-5 11 220 124 11 220 340 2 4180 : 141
2957 73.8 ( ) (%) 1 1954 48.8 1.1 1045 1.2 409 1.3 500 2000 2 57 1.4 2.1 20 2.2 37 3 152 4.2 3.1 72 3.2 80 4 560 14.0 4.1 4.2 5 480 80 234 5.8 1050 26.2 4007 100 142
2554.9 1 146.3 2 1336.5 3 546.5 4 104.5 5 21.1 2008.4 4180 2554.9 139.2 1485.9 222.9 27.8 % 31.5 % 1 4.22 IC=12% 1652.3 43.7 % 48.7 % 35.6 % BEP 36.7 % 2 [2002] 56 143
3591 2691 900 (Mutual Fund) 1997 4.5 40% 15 1997 400 9000 ( ) 2001 1 ( ) 66 70 100 5480 Windows NT MS-SQL Server Access 144
3,,, 160 66 70 100 5480 145
( ) (%) 2691 74.9 1 2 1.1 1.2 1.3 1695 690 410 595 54 47.2 1.5 2500 2.1 20 2.2 34 3 172 4.8 3.1 72 3.2 100 4 560 16.0 4.1 480 4.2 80 5 5.8 210 25.1 900 3591 100 3097.4 1 191.8 2 1998 3 499 4 137 146
5 169.6 2598.4 5480 3097.4 182.5 2200.1 330.0 36.2 % 41.1 % 1 3.89 IC=12% 2612.7 66.7 % 73.5 % 40.2 % BEP 32.8 % 3 [2002] 60 3439 2639 800 147
ATM POS 148
130 200 5 18 190 4550 2639 76.7 1 1650 48.0 ( ) (%) 1.1 1050 1.2 100 1.3 500 2 53 1.5 2000 2.1 20 2.2 33 3 172 3.1 72 5.0 3.2 100 4 560 16.3 4.1 4.2 480 80 149
5 204 800 3439 100 5.9 23.3 2608.7 1 159.3 2 1417.5 3 489.7 4 113.8 5 428.5 2119.0 4550 2608.7 2119.0 151.5 1789.8 268.5 29.7 % 34.2 % 1 4.1 IC=12% 1824.9 32.9 % 150
36.4 % 39.3 % BEP 35.2 % 4 [2002] 58 3595 2795 800 132 151
350 1500 130 100 50 5000 2795 77.7 1 1800 50.1 ( ) (%) 1.1 780 1.2 520 1.3 500 2 56 1.6 2000 2.1 20 152
2.2 36 3 172 3.1 72 4.8 3.2 100 4 544 15.1 4.1 4.2 5 464 80 223 800 3595 100 6.2 22.3 2672.4 1 175 2 1417.5 3 517.4 4 125 5 437.5 2155 5000 2672.4 166.5 153
2161.1 324.2 29.3 % 33.4 % 1 3.85 IC=12% 1600.2 44.9 % 50.1 % 43.2 % BEP 32.0 % 5 [2002] 57 3780 2980 800 WTO 154
4500 118 2800 135 15 300 200 8 5400 2980 78.8 1 1945 51.5 ( ) (%) 1.1 1.2 1.3 950 400 595 2500 155
2 59 1.6 2.1 20 2.2 39 3 172 3.1 72 4.5 3.2 100 4 564 14.9 4.1 4.2 5 464 100 240 800 3780 100 6.3 21.2 1 189 2 1485 3 554.2 4 135 5 445.5 2808.7 2254.5 5400 156
179.8 2411.5 361.7 29.3 % 33.7 % 1 4.2 IC=12% 2137.8 35.8 % 39.3 % 44.7 % BEP 31.5 % 6 [2002] 55 3517 2717 800 WTO (ACD) CTI( ) 157
WAP INTERNAT IP E-mail IP 1997 62000 10 46% 2/3 10% 134 90 50 4500 ( ) (%) 2717 77.3 1 1735 49 158
2 1.1 1.2 1.3 1005 230 500 55 1.6 2000 2.1 20 2.2 35 3 152 4.3 3.1 72 3.2 80 4 560 15.9 4.1 480 4.2 80 5 215 6.1 22.7 800 3517 100 2672.3 1 157.5 2 1471.5 3 503.3 4 112.5 5 427.5 2169 159
4500 2672.3 149.9 1677.9 251.7 27.8 % 31.7 % 1 4.26 IC=12% 1606.3 29.4 % 32.9 % 37.3 % BEP 36.5 % 7 [2002] 99 2220 1720 500 72 WTO 160
2000 9 326 1827 49 2000 38 1000 14369 71 120 80 18 120 2160 ( ) (%) 1720 75.8 161
1 1175 1.1 450 1.2 350 1.3 375 2000 2 56 2.1 20 2.2 36 3 84 3.1 54 3.2 30 4 264 4.1 214 4.2 50 5 141 500 24.2 2220 100 1569.4 1252.8 1 75.6 162
2810 3 247 4 5 54 313.2 2160 1569.4 71.9 518.7 77.8 22.2 % 25.3 % 1 4.40 IC=12% 558.4 19.5 % 22.5 % 24.0 % BEP 45.6 % 8 [2002] 371 372 373 1500 6000,, 2000 9 [2002] 100 2940 2540 163
400 3 100 1 2070 81.5 ( ) (%) 1 740 2 2 330 2 3 1000 230 9.1 1 144 2 56 3 30 240 2540 100 2 4000 9.4 400 164
1 A 2 / 3 15.53 / 4. 0.582 0.777 25 5.00 185 11.65% 73.7% 165
1 10% 5%-10% 50% / 2 2 2000 2000 10 15 2000 1 9 174894.96 2001 4 10 1 510 166
2002 3 5 10 1 510 2003 2002 5100 10 6.5 33,150,000 ( ) 3 2003 1 1 4 5 2003 2004 6 30 167
1 0571 87770103 0571 87770106 2 3 4 5 6 1 2 3 168
1 (1) 2001 8 12 (2) 2001 8 (3) 2001 9 (4) 2001 2 7 (5) 2001 4 17 B (6) 2001 4 17 (7) 2001 6 19 (8) 2001 7 9 (9) 2001 10 30 (10) 2002 1 20 (11) 2002 3 14 (12) 2002 4 12 169
(13) 2002 4 S0022 VS1.0 (14) 2002 10 10 (15) 2002 12 30 (16) 2002 12 13 2 1 2000 12 15 4.5 2 1999 10 16 2001 11 14 A 3595.73 B 889.436 230 4715.166 2048.1229 3 2001 5 21 B 20246 50 285 577.011 170
4 2001 12 22 2002 7 21 2001 2 20 2003 12 31 A 2001 3 1 2002 2 28 3 1 99 99 4072 1500 1999 11 26 2009 11 26 5.175 2 2001 2001 0128 800 2001 5 28 2003 5 25 5.94 3 1,000 2002 11 12 2003 11 10 5.31% 171
4 500 2002 12 2003 1 5.04% 5 1,300 2002 12 25 2003 6 24 4.536 4 1 2 2001 7 1 2002 6 30 5%, 172
173
2003 4 174
2003 4 175
2003 4 176
2003 4 177
1. 138 11 0571-87770103 0571-87770106 2. 1 2 28 010 65051166 010 65051156 178