QQ 31.3% 40.6% QQ QQ QQ 85.2% 89.4% IVR 63.6% 55.5% QQ 71.1% 47.1% QQ QQ 99

QQ 31.3% 40.6% QQ QQ QQ 85.2% 89.4% IVR 63.6% 55.5% QQ 71.1% 47.1% QQ QQ 99

flash QQ.com 4.5% 3.2% 29 15 2.913 610 6,470 8.488 730 1,280 7.353.222 2.576 1.073 100

QQ QQ QQ QQQQ QQ MMOG IVR IVR 101

161 QQ IVR QQ IVR 44 102

flash QQ.com 90 RTX 12% 15% SMS0.04 0.08 MMS 0.20 0.25 103

960 5,220 1.648 6,070 QQ flash QQ.com QQ.com 104

30%3% 15% [2002] 128 7.5% [2002] 128 [2003] 413 105

........... 7.5% 7.5% 15% 15% 15% 15%.............. 7.5 7.5 7.5 15 (1)............ (2) 15 15 15 15 15 (1)........ (2) 15 15 15 15 15 (1) (a) (b) 7.5% (2) 0% 2.1% 4.7% 3.6% 5.9% 50%7.5% 106

17% 1% 3% 1.85 17% 3,150 [2000] 25 3% 2,590 560 7,010210 5% 1% 3% 107

27 (a) (b) (c) (d) (a) (b) (c) (d) 108

109

IVR 30 90 110

2,600 780 560 380 1,260 72,491,650 72,386,370 2 111

........ 944 40,819 229,690 33,012 104,586... 37,960 198,818 467,369 84,297 142,817.............. 7,735 19,188 32,841 6,818 8,215................... 2,437 4,282 5,057 866 1,935.............. 49,076 263,107 734,957 124,993 257,553.................... (18,044) (71,674) (229,548) (36,339) (87,368)........................ 31,032 191,433 505,409 88,654 170,185.. (82) (242) (1,226) 36 18......... (4,312) (19,437) (55,967) (12,313) (23,044)............. (16,297) (28,860) (112,011) (16,652) (34,074).................... 10,341 142,894 336,205 59,725 113,085...... (125) 871 2,004 (257) 931................. 10,216 143,765 338,209 59,468 114,016........................ (3,058) (16,013) (2,123) (6,712)............. 10,216 140,707 322,196 57,345 107,304......... 63.2% 72.8% 68.8% 70.9% 66.1%.... 21.1 54.3 45.7 47.8 43.9 20.8 53.5 43.8 45.9 41.7 2.631 4.719 7.35 179.4%............................... 40,819 15.5% 229,690 31.3%........................... 198,818 75.6 467,369 63.6...................................... 19,188 7.3 32,841 4.5.......................................... 4,282 1.6 5,057 0.6.................................. 263,107 100.0% 734,957 100.0% 112

4,080 1.889 2.297 463.0% 150 690 QQ QQ QQ 1.988 2.686 4.674 135.1% 560 1,310 QQ 161 1,920 1,360 3,280 70.8% QQ.com 430 80 510 18.6% RTX 7,170 1.578 2.295 220.1% 27.2%31.2% 113

............................... 14,848 36.4% 75,489 32.9%........................... 49,856 25.1 141,916 30.4...................................... 6,970 36.3 10,499 32.0.......................................... 1,644 32.5.............................. 71,674 229,548 1,480 6,070 7,550 410.1% MMOG QQ.com 36.4%32.9% 4,990 9,2001.419 184.4% 25.1%30.4% 700 350 1,050 50.0% 36.3%32.0% RTX 114

20 100 120 500% 100 1,940 3,6605,600 188.7% 7.4% 7.6% 2,890 8,310 1.12 287.5% 780 2,600 TM QQ RTX QQ.com 560 11.0%15.2% 90 110 200 122.2% 160 40 1.438 1.9443.382 135.2% 54.6% 46.0% 115

1,600 310 1.407 1.8153.222 129.0% 53.5% 43.8% 4,910 2.14 2.631 435.8%............................... 944 1.9% 40,819 15.5%........................... 37,960 77.3 198,818 75.6...................................... 7,735 15.8 19,188 7.3.......................................... 2,437 5.0 4,282 1.6.................................. 49,076 100.0% 263,107 100.0% 90 3,990 4,080 4,433.3% 3,800 1.608 1.988 423.2% 140560 QQ 770 1,150 1,920 149.4% 240 190 430 79.2% 116

1,800 5,370 7,170 298.3% 36.8% 27.2%............................... 4,223 447.4% 14,848 36.4%........................... 10,801 28.5 49,856 25.1...................................... 3,020 39.0 6,970 36.3.................................. 18,044 71,674 420 1,060 1,480 252.4% 1,080 3,9104,990 362.0% 28.5%25.1% 300 400 700 133.3% 39.0%36.3% 10 10 20 100.0% 430 1,5101,940 351.2% 117

QQ 8.8% 7.4% 1,630 1,260 2,890 77.3% 780 560 RTX 33.2% 11.0% 90 10 60 50 31,000 10 1,020 1.336 1.438 1,309.8% 310 1,020 1.3051.407 1,279.4% 20.8%53.5% 118

........ 33,012 47,898 70,608 78,172 104,586... 84,297 115,086 125,798 142,188 142,817.............. 6,818 8,529 7,720 9,774 8,215................... 866 646 1,931 1,614 1,935........... 124,993 172,159 206,057 231,748 257,553.................... (36,339) (51,437) (66,978) (74,794) (87,368)........................ 88,654 120,722 139,079 156,954 170,185.. 36 (1,182) 35 (115) 18......... (12,313) (10,970) (15,255) (17,429) (23,044)............. (16,652) (22,502) (32,384) (40,473) (34,074).................... 59,725 86,068 91,475 98,937 113,085...... (257) 494 1,196 571 931................. 59,468 86,562 92,671 99,508 114,016........................ (2,123) (4,342) (4,531) (5,017) (6,712).................... 57,345 82,220 88,140 94,491 107,304 119

1.25 1.3262.576 106.1% 3,300 7,1601.046 217.0% 350730 QQ QQ QQ MMOG 8,430 5,8501.428 69.4% 790 1,280 161 680 140820 20.6% 90 100190 111.1% RTX 3,630 5,1108,740 140.8% 29.1% 33.9% 1,230 1,070 120

2,300 87.0% 9.9%8.9% 1,670 1,7403,410 104.2% 380 1,250 210 670 210 5,730 5,000 1.073 87.3% 45.9% 41.7% 3.293 3.256 4,530 3,970 121

6.1 4.7 13.8 2.8 63 82 50 47 30 90 122

.... 20,756 91,759 352,409 47,707 57,288.... (11,061) (95,147) (23,888) (3,422) (26,570) 8,119 8,919 (48,189) (10,334) (26,972) 21,909 39,723 45,254 45,254 325,586 39,723 45,254 325,586 79,205 329,332 4,820 890 810 3,7901,030 890 80 1,770 5,080 1,330 123

7,210 1,540 3,170 1,340 5,210 5.503 4.96 3.48 4,300 6,300 1.29 8,000 700 124

1.289 7,570 40 10 125

4.44 1,680,641,260 0.26 0.25 1,030 0.008 2,890 0.023 10% 126

1.138 1 2 2.77................... 550,326 1,134,720 1,685,046 1.00 0.95 3.70................... 550,326 1,532,347 2,082,673 1.24 1.17 (1) 2.77 3.70 (2) 1,680,641,260 13 13.11 13.22 127