Exchange Server 2007的部署與升級技術大揭密

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1 Welcome

2 以 OCS2007R2 建置企業電話語音服務之技術探討講師 : 謝長明公司 : 長成資訊顧問股份有限公司

3 本課程假設您已經... 電話交換機的基本管理概念 Exchange 2007 的部署經驗 OCS 2007 的基本管理經驗瞭解語音信箱的管理與使用課程內容 :Level 300

4 OCS 2007 R2 架構圖

5 講授大綱交換機整合的規劃與設計如何設定撥入式電話會議 R.G.S. 的規劃與設定流程使用 OCS R2 Attendant 如何整合 Exchange UM 問題與討論

6 講授大綱交換機整合的規劃與設計如何設定撥入式電話會議 R.G.S. 的規劃與設定流程使用 OCS R2 Attendant 如何整合 Exchange UM 問題與討論

7 FXO / FXS 與交換機之整合 ( 不建議 )

8 電話交換機 TIE Line 的整合應用

9 Native IP/PBX 與 OCS 之整合

10 PBX RCC &Dual fork

11 交換機的設定要點支援的交換機 fied 安裝 Trunk Cark E&M T1 E1 DID Table 的設定 ( 選擇性 ) TIE 電話號碼指定 Trunk Group 指定

12 國際冠碼及國碼

13 台灣地區電話區碼區分表

14 電話正規劃範例

15 路由指定指定 Mediation Server 指定目標電話規格運算式指定電話使用方式路由名稱目標規格運算式電話使用方式閘道 Taichung Route ^\+8864(\d{8})$ Local Taichung-GW1 Taipei Route ^\+8862(\d{8})$ Local Taipei-GW1 Other-Route ^\+886(3 5 6)(\d{7})$ Long-Distance Taichung-GW2 Universal Route ^\+?(\d*)$ Global Taichung-GW3 International Route1 International Route2 ^\+([1-7])(\d*)$ International1 Taichung-GW4 ^\+([9])(\d*)$ International2 Taichung-GW5

16 Media Gateway 支援的 Media Gateway Dialogic Quantum Cisco AudioCodes

17 Media Gateway 設定要點 ( 一 ) 指定 Proxy IP 指定至 Mediation Server IP 設定支援的協定 TCP 交換機介面的型態 E&M T1 E1 指定 Codec G.711 A-law G.711 U-law

18 Outgoing Media Gateway 設定要點 ( 二 ) 設定 Hunting Group Outgoing 電話正規化 Incoming Incoming 電話正規化設定 Source Number 設定 Caller ID Type DTMF FSK 傳送電話碼的方式 (E1 Q.SIG) En-bloc Overlap

19 講授大綱交換機整合的規劃與設計如何設定撥入式電話會議 R.G.S. 的規劃與設定流程使用 OCS R2 Attendant 如何整合 Exchange UM 問題與討論

20 撥入式電話會議示意圖

21 建立撥入式電話會議系統的基本需求 OCS 2007 R2 的伺服器需求 OCS 2007 R2 標準版或企業版 Mediation Server R2 Communication Web Access Server 2007 R2 Media Gateway (option) 電話交換機 ( 類比或 IP/PBX) OCS 2007 R2 Edge Server (option)

22 如何建立撥入式電話會議系統 (1)

23 如何建立撥入式電話會議系統 (2)

24 撥入型電話會議的 PIN & 會議 ID 在 OC 上的設定 Dial-in Conferencing 的設定個人 PIN 碼的指定個人會議 ID 的密碼的重設進行此項設定會直接呼叫 CWA 頁面進行相關的設定

25 撥入型電話會議 PIN 和會議 ID 在 Outlook 上的設定 Outlook Add-in 的撥號會議設定個人 PIN 碼的設定個人會議 ID 和密碼重設選擇撥號會議設定直接呼叫 CWA 進行設定

26 Dial-in Conferencing PIN 碼和 Conference ID 的設定

27 使用 Outlook 邀約電話會議

28 DEMO01 撥入式電話的系統設定與使用

29 講授大綱交換機整合的規劃與設計如何設定撥入式電話會議 R.G.S. 的規劃與設定流程使用 OCS R2 Attendant 如何整合 Exchange UM 問題與討論

30 Response Group Service 的特性 (1) 支援 call-routing 演算法 Serial Longest-idle Parallel Round robin Interactive voice response (IVR) 使用語音辨識使用按鍵 Dual Tone Multi-Frequency (DTMF) Call queuing Music on hold

31 Response Group Service 的特性 (2) Presence-based routing 離線或忙碌的 Agent 不呼叫 Response group 樣版 Question Music-on-Hold Business hours 和 holidays 藉由 Web 介面由使用者管理 RGS Agent 的型態 Formal ( 要求登入或離開 Response Groups) Informal

32 部署 Response Group Service 的步驟設定 Response Group Service 建立 Workflows 部署 Response Group Clients

33 設定 Response Group Service 建立 Agent 建立 Agent Group 建立 Queue 建立 Holiday Set 安裝語言套件使用 RGSLang.exe 註冊語言套件重新啟動 Response Group Service application

34 建立 Agents

35 建立 Agent Group(1)

36 建立 Agent Group(2)

37 建立 Queue(1)

38 建立 Queue(2)

39 建立 Holiday Set(1)

40 建立 Holiday Set(2)

41 建立 Holiday Set(3)

42 安裝語言套件安裝語言套件程式 Setup\amd64\Setup\Speech\msserverspeechlangpack _zhtw.msi 下載 OCS 2007 R2 Resource Kit amilyid=9e79a236-c0df-4a72-aba6-9a9602a93ed0&displaylang=en 註冊語言套件 %ProgramFiles%\Microsoft Office Communications Server 2007 R2\ResKit\RGS 執行 RGSLang sync

43 建立 Workflow 建立 Contact Object Response Group 設定工具的要求建立 Workflow Basic Hunt Group Enhanced Hunt Group One-Level Interactive Workflow Two-Level Interactive Workflow WAV file 的要求 RGSCOT.exe

44 建立 Contact Object RGSCOT /Create /PoolFQDN:ServerA.contoso.com /DisplayName:HR /DisplayNumber: m /LineUri:tel:

45 Wave File 檔案的基本要求 8-bit 或者 16-bit 檔案 Linear pulse code modulation (LPCM), A-Law 或 mu-law format Mono 或 stereo 4MB 以下最佳效能是 16 khz, mono 16-bit

46 建立 Workflow(1)

47 建立 Workflows(2)

48 建立 Workflows(3)

49 建立 Workflows(4)

50 建立 Workflows(5)

51 DEMO02 Response Groups Service 的應用

52 講授大綱交換機整合的規劃與設計如何設定撥入式電話會議 R.G.S. 的規劃與設定流程使用 OCS R2 Attendant 如何整合 Exchange UM 問題與討論

53 安裝 OCS R2 Attendant 的基本需求表系統元件規格要求顯示卡解析度基本要求 : Super VGA 1024 x 768 建議規格 : Super VGA 1280 x 1024 以上操作系統 Windows Vista 32-bit (Service Pack 1) Windows XP Professional with Service Pack 2 以上處理器記憶體硬碟空間顯示卡記憶體 Data and Voice: 1 GHz 以上. 支援 32-bit 和 64-bit. 若使用 Microsoft Office RoundTable 建議 1.8 GHz 以上 Windows XP: 1 GB Windows Vista: 2 GB 100MB Microsoft DirectX 9-capable display adapter, ATI Radeon X300 or NVIDIA GeForce 5600 class equivalent or better with 256 MB of video memory

54 安裝 OCS R2 Attendant 的基本需求表系統元件規格要求電話 Microphone and speakers, headset with microphone 建議 :Microsoft UC device 頻寬要求安全性 Data: 56 kbps (minimum); 56 kbps (high-quality) Voice: 50 kbps (minimum); 80 kbps (high-quality) Video: 50 kbps (minimum); 350 kbps (high-quality) The RoundTable device: 50 kbps (minimum); 350 kbps (high-quality) Administrative credentials, or, in Windows Vista Standard User Mode, administrator credentials. 其他 The Microsoft.NET Framework Microsoft Core XML services (MSXML) 6.0 SP1

55 Office Communications Server 2007 R2 Attendant 的使用方法

56 DEMO03 OCS R2 Attendant 的使用

57 講授大綱交換機整合的規劃與設計如何設定撥入式電話會議 R.G.S. 的規劃與設定流程使用 OCS R2 Attendant 如何整合 Exchange UM 問題與討論

58 整合 Exchange UM 與 OCS 2007( 一 ) 建立 UM 撥號對應表名稱分機號碼的位數 URI 類型電話分機號碼 E.164 SIP URI VoIP 安全性 SIP 安全不安全安全

59 整合 Exchange UM 與 OCS 2007( 二 ) 關聯撥號對應表至 UM 伺服器啟用使用者整合通訊的功能指定 PIN 碼指定信箱分機號碼指定 SIP 資源識別碼 SIP E.164 在 Exchange UM 伺服器上執行 ExchUCUtil.ps1 CD C:\Program files\microsoft \Exchange Server\Scripts.\exchucutil.ps1

60 整合 Exchange UM 與 OCS 2007( 三 ) 建立自動語音應答 set-umipgateway Identity ocs01 -Port 5061 New-UMAutoAttendant Name CMS_AA UMDialPlan CMS -PilotIdentifierList CMS_AA 執行 OCSUMUTIL /Domain:<Domain) 在此目錄裡 C:\Program Files\Common Files\Microsoft Office Communications Server 2007 R2\Support 重新啟動相關服務 Microsoft Exchange 整合通訊服務 Microsoft Office Communications Server 前端服務

61 OCS 與 Exchange UM 整合 (2) 個人語音信箱存取的電話號碼必須符合 E.164 OC 也必須有一對應的使用者帳號及相同的電話號碼

62 OCS 與 Exchange UM 整合 (6) 自動總機電話號碼的指定必須符合 E.164

63 語音信箱的存取方式使用 MOC 的來電語音信箱存取使用者介面不必再輸入密碼即能存取個人語音信箱播放 Outlook 的 WMA 語音檔在 Outlook 2007 上進行 Play on phone PSTN 電話撥打內線分機撥打

64 存取使用者個人的語音信箱

65 Voice Mail Enhancements(2)

66 DEMO04 如何利用 OC 進行語音信箱的存取

67 問題與解答

68 摘要語音撥入式的電話會議, 讓會議更加容易客服電話總機語音辨識, 來電應答不漏接結合電話語音功能整合, 語音辨識能用說企業交換機整合 OCS R2, 商業處理最優化

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Exchange Server 2007的部署與升級技術大揭密

Exchange Server 2007的部署與升級技術大揭密 Welcome 整合性企業會議服務之 OCS 2007 R2 技術探討與建置部署講師 : 謝長明公司 : 長成資訊顧問股份有限公司本課程假設您已經... 瞭解 Active Directory 的基本概念熟悉 OCS 2007 R2 的基本使用功能瞭解前一版 OCS 2007 的基本操作有使用 Live Meeting 2007 的經驗有使用過 Communication 2007 有