CONTENTS DEFINITION OF WORDS DESCRIPTION OF COVER GENERAL EXCLUSIONS GENERAL PROVISIONS which commences from and returns to Hong Kong within

Transcription

1 POLICY ALLIANZ TRAVEL PROTECT POLICY WORDING Allianz Global Corporate & Specialty SE Hong Kong Branch Allianz Travel Protect Policy Wording 1

2 CONTENTS DEFINITION OF WORDS DESCRIPTION OF COVER GENERAL EXCLUSIONS GENERAL PROVISIONS which commences from and returns to Hong Kong within Period of Insurance. Authorised Assistance Service Provider means the independent service provider appointed by The Company to provide overseas assistance services to Insured Persons. TRAVEL INSURANCE TERMS AND CONDITIONS In consideration of the payment of premium and subject to the definitions, exclusions, limitations, provisions and terms contained herein, endorsed hereon, or attached hereto, Allianz Global Corporate & Specialty SE Hong Kong Branch (hereinafter called The Company ) agrees to provide insurance to the Insured Persons named in the Certificate of Insurance issued in relation to a Journey that commenced and occurred within the Period of Insurance subject to terms and conditions of this Policy and promises to pay indemnity for loss to the extent provided herein. Please refer to the Schedule of Benefits in the Certificate of Insurance for the details of your coverage and the limits thereof. The Company has appointed Allianz Global Assistance as its Authorised Assistance Service Provider, to provide you with claim and assistance services, and for the administration of your Policy. The Certificate of Insurance, Travel Insurance Terms and Conditions and endorsements (if any), shall constitute the entire contract of insurance (hereinafter called the Policy ). Please be sure to read and print a copy of your Certificate of Insurance and Travel Insurance Terms and Conditions, and pay attention to the General Exclusions and General Provisions which apply in all instances. DEFINITION OF WORDS The following defined terms shall have the meaning set out as follows in this Policy: Accident or Accidental means a sudden, unforeseen and unexpected event happening by chance. Allianz Global Assistance (AGA) means the trading name of Allianz Worldwide Partners (Hong Kong) Limited, a legal entity duly registered under HK laws. Black Travel Alert means the black travel alert issued by the Hong Kong Security Bureau under the Outbound Travel Alert (OTA) System. This definition may be changed by The Company from time to time based on changes to the OTA System communicated by the Hong Kong Security Bureau. Bodily Injury means physical injury caused solely and independently by an Accident and sustained during the Period of Insurance. Business Partner means one or more persons engaged in, and sharing the profits and risks of the same business enterprise as an Insured Person. Certificate of Insurance means the document issued to the Insured Person showing details of cover, including the Schedule of Benefits. Chinese Medicine Practitioner means a person other than an Insured Person or an Extended Family Member who is a Chinese bonesetter, acupuncturist or person duly registered as a Chinese medicine practitioner according to the Chinese Medicine Ordinance (Cap. 549). Company means Allianz Global Corporate & Specialty SE Hong Kong Branch. Confinement or Confined means the period the Insured Person is registered as Resident Inpatient in a Hospital because of a medical necessity under the professional care of a Qualified Medical Practitioner and which the Hospital levies a charge for room and board for the treatment of Bodily Injury or Sickness for such Confinement. Departure Date means the date where Insured Person departs from Hong Kong to their destination. Effective Date means the date the Period of Insurance starts as stated in the Certificate of Insurance. Annual Cover means that the period specified in the Certificate of Insurance and any subsequent period for which you shall have paid and we shall have accepted a renewal premium. Insurance is Expiry Date means the date the Period of Insurance ends as stated in the Certificate of Insurance. only effective for any Journey not exceeding ninety (90) days, Allianz Travel Protect Policy Wording 2

3 Family means the policyholder, his/her spouse and dependent children aged (regardless of number) between 60 days and 17 years of age travelling together during the insured Journey Hong Kong means the Hong Kong Special Administrative Region. Hospital means a Hospital (other than an institution for the aged, chronically ill or convalescent rest or nursing home or a place for alcoholics or druge addicts, or for any similar purpose) operated pursuant to law for the care and treatment of sick or injured person with organized facilities for diagnosis and surgery and having 24 hours nursing service and medical supervision. Household Contents means property owned by an Insured Person and located at their Principal Home at the time of burglary but does not include diamonds, gems, antiques, valuable paintings or art, jewelry and accessories (including but not limited to, for example crystals, earrings, necklaces, rings or brooches etc.) or cash. Loss of speech shall mean Permanent total and irrecoverable loss of speech beyond remedy by surgical or other treatment. Medical Equipment means the following Medical Equipment or medical appliances: wheel-chairs, prostheses, spectacles, crutches, walking frames, orthopedic braces and supports, cervical collars and hearing aids, which are certified by a Qualified Medical Practitioner as being medically necessary to improve an Insured Person s condition resulting from a Bodily Injury or Sickness. Medical Expenses means all Usual, Reasonable and Customary Medical Expenses necessarily incurred by an Insured Person as a result of Bodily Injury sustained or Sickness contracted, for Confinement, surgical, medical, or other diagnostic or remedial treatment given or prescribed by a Qualified Medical Practitioner, including employment of a nurse, x-ray examination or the use of an ambulance as the result of an emergency. Mobile Device means a portable computing device such as smartphone, laptop or tablet computer. Extended Family Member means an Insured Person s spouse, parents, parents-in-law, grandparents, children, siblings, grandchildren or legal guardians. Insured Person means the person or persons named in the Certificate of Insurance or subsequent endorsement(s) (if any). Journey wherever used in this Policy shall mean the Journey with the period of travel commencing from the Insured Person leaves the Hong Kong immigration counter on the Departure Date for the purpose of commencement of his/her insured Journey, and until either: (i) the Expiry Date as described in the Certificate of Insurance; or (ii) the Insured Person s arrival at any immigration counter for returning to Hong Kong after the insured Journey, whichever first occurs. Loss of hearing shall mean Permanent total and irrecoverable loss of complete hearing in an ear in that the ear is beyond remedy by surgical or other treatment. Loss of limb shall mean Permanent total and irrecoverable loss of use or loss by physical separation at or above the wrist or ankle joint of a limb. Loss of sight shall mean Permanent total and irrecoverable loss of complete sight of an eye in that the eye is beyond remedy by surgical or other treatment. Pandemics means a form of an epidemic that extends throughout an entire continent, even the entire human race. Period of Insurance means: (for Single Trip) a) In respect of Section E - Trip Cancellation, the Period of Insurance starts from the Policy Issue Date shown on the Certificate of Insurance or thirty (30) days prior to the Departure Date, whichever is later. The cover expires on the Departure Date at the moment of the Journey s commencement. b) In respect of sections other than Section E Trip Cancellation, the Period of Insurance starts on the Departure Date, at the moment of the Journey s commencement. following (whichever comes first): The cover expires upon any of the i. The Expiry Date as stated in the Certificate of Insurance Allianz Travel Protect Policy Wording 3 ii. iii. Your return back to Hong Kong When the insurer determines that you should return to Hong Kong for the treatment. For items a) and b) above, cover will automatically be extended for a maximum of fourteen (14) calendar days in the event of the Journey being unavoidably delayed by any event covered under this Policy. The Period of Insurance, exclusive of the extension, shall not be longer than one hundred and eighty-two (182) days. Period of Insurance means (for Annual Cover):

4 a) For Section E - Trip cancellation, Period of Insurance shall be effective from the time you arrange the Journey until the Departure Date at the moment of the Journey s commencement. b) For sections other than Section E Trip Cancellation, the Period Of Insurance starts on the Departure Date at the moment of the Journey s commencement. The cover expires upon any of the following (whichever comes first): i. The Expiry Date as stated in the Certificate of Insurance ii. Your return back to Hong Kong within ninety (90) days of the Departure Date of the Journey iii. When the insurer determines that you should return to Hong Kong for treatment Public Conveyance means any mechanically propelled carrier operated by a company or an individual licensed to carry passengers for hire. Qualified Medical Practitioner shall mean any person legally authorized by the Government with jurisdiction in the geographical area of his or her practice to render medical or surgical service, but excluding a Qualified Medical Practitioner who is the Insured Person or an Extended Family Member of the Insured Person. Red Travel Alert means the red travel alert issued by the Hong Kong Security Bureau under the Outbound Travel Alert (OTA) System. This definition may be changed by The Company from time to time based on changes to the OTA System communicated by the Hong Kong Security Bureau. Permanent shall mean lasting twelve (12) consecutive months from the date of an Accident and at the expiry of the twelve (12) months period being beyond any hope of improvement. Permanent Total Disability shall mean disablement which commences ninety (90) days from the date of the Accident and which is Permanent and which entirely prevents an Insured Person from attending to any business or gainful occupation of any and every kind or, if he/she has no business or occupation, from attending to any duties, which would normally be carried out by him/her in his/her daily life. Personal Baggage means your suitcases, trunks and similar containers including their contents and articles worn or carried by you including your valuables. It does not include any camera and accessories, mobile phone, smart watch, bicycle, business samples or items that you intend to trade, passport or travel documents, cash, bank notes, currency notes, cheques, negotiable instruments, watercraft of any type (other than surfboards), furniture, furnishings, household appliances, hired items or any other item listed as excluded on your Certificate of Insurance. Pre-Existing Condition means any condition for which the Insured Person, Extended Family Member, Travel Companion or Business Partner received from or were recommended by a Qualified Medical Practitioner prior to the Effective Date of this Policy for: a) any medical treatment; b) any diagnosis; c) any consultation; or d) any prescribed drugs leading to a claim under this Policy; or any Symptom which existed prior to the Effective Date leading to a claim under this Policy. Principal Home means an Insured Person s primary place of residence in Hong Kong. Rental Vehicle means a campervan/motorhome that does not exceed 4.5 tonnes, a sedan, coupe, hatchback, station wagon, SUV, four-wheel-drive or mini bus/people mover rented from a licensed motor vehicle rental company. Resident Inpatient means an Insured Person whose Confinement as a resident bed patient is necessary for the medical care, diagnosis and treatment of Bodily Injury or Sickness and not merely for any form of nursing, convalescence, rehabilitation, rest or extended-care. Schedule of Benefits means the table of benefits presented in the Certificate of Insurance that sets out the coverage that is provided under each Policy and the maximum limits we will pay in total for all claims under each section. Sickness means illness or disease commencing during the Period of Insurance. Single Trip means insurance coverage effective for a single Journey, details of which is provided in the Certificate of Insurance. Specially Designated List means names of a person, entities, groups, corporate specified on a list that are subject to trade or economic sanctions or other such similar laws or regulations of the United States of America, Australia, United Nations, European Union, Hong Kong or United Kingdom. Sum Insured means, in relation to each benefit available to an Insured Person under this Policy, the maximum amount listed in the Schedule of Benefits or any endorsement(s) corresponding to that benefit. Allianz Travel Protect Policy Wording 4

5 Symptom means a sign or an indication of disorder or disease experienced by an individual. Travel Companion means a person who accompanies an Insured Person for the entire Journey. Usual, Reasonable And Customary means an expense which: (1) is charged for treatment, supplies or medical services medically necessary for caring of Insured Person(s) under the care, supervision, or order of a Qualified Medical Practitioner; (2) does not exceed the usual level of charges for similar treatment, supplies or medical services in the locality where the expense is incurred; and (3) does not include charges that would not have been made if no insurance existed. DESCRIPTION OF COVER The Company s maximum limit of liability under each section of benefits hereunder involving the Insured Person occurring within the Period of Insurance shall not exceed the relevant amount of Sum Insured, as specified under the Schedule of Benefit in the Certificate of Insurance. SECTION A PERSONAL ACCIDENT 1. Accident whilst travelling on a Public Conveyance (17 up to and including 75 years of age): If an Insured Person of seventeen (17) up to and including seventy-five (75) years of age on the first day of the Period of Insurance sustains Bodily Injury while travelling as a fare-paying passenger on board a Public Conveyance or a carrier arranged by a travel agent and, as a direct and unavoidable result, suffers within twelve (12) consecutive months a loss of the type listed in the Loss Table in this Section A, The Company will pay the percentage stated for that type of loss in the Loss Table in this Section A of the Sum Insured stated in Section A(a) of the Schedule of Benefits. 2. Other Accident (17 up to and including 75 years of age): If an Insured Person of seventeen (17) up to and including seventy-five (75) years of age on the first day of the Period of Insurance sustains Bodily Injury other than as set out at Section A(a) above, and, as a direct and unavoidable result, suffers within twelve (12) consecutive months a loss of the type listed in the Loss Table in this Section A, The Company will pay the percentage stated for that type of loss in the Loss Table in this Section A of the Sum Insured stated in Section A(b) of the Schedule of Benefits. 3. Accident (under 17 or above 75 years of age): If an Insured Person under seventeen (17) or over seventy-five (75) years of age on the first day of the Period of Insurance sustains Bodily Injury, and, as a direct and unavoidable result, suffers within twelve (12) consecutive months a loss of the type listed in the Loss Table in this Section A, The Company will pay the percentage stated for that type of loss in the Loss Table in this Section A of the Sum Insured stated in Section A(c) of the Schedule of Benefits Allianz Travel Protect Policy Wording 5

6 SECTION A: LOSS TABLE of the disappearance, sinking or wrecking of the Public Conveyance caused by an Accident in which the Insured Type of Loss Percentage of Sum Insured 1 Death 100% 2 Permanent total disablement 100% 3 Permanent and Incurable paralysis 100% of all limbs 4 Permanent total loss of sight of both 100% eyes 5 Permanent total loss of or the of use 100% of two limbs 6 Permanent total loss of speech 100% 7 Permanent total Loss of Hearing in: a) Both ears b) One ear 75% 15% Person was traveling at the time of the Accident during the course of the insured Journey and remains missing after twelve (12) months from the date of the Accident, and The Company has reason to believe that the Insured Person has died in the Accident, The Company will pay the Personal Accident benefit, subject to receipt of a signed undertaking by the personal representative of the Insured Person s estate that any such payment shall be refunded to The Company if it is later discovered that the Insured Person did not die as a result of the Accident. EXCLUSIONS TO SECTION A: This Section A does not cover loss caused by an injury or otherwise which is a consequence of any kind of Sickness, disease or bacterial infection. 8 Permanent total loss of sight in one eye 9 Loss of or the Permanent total Loss of Use of one limb 50% 50% SECTION B MEDICAL EXPENSES 1. Medical Expenses: If an Insured Person incurs Medical Expenses during the Period of Insurance arising from Bodily Injury or SPECIAL CONDITIONS TO SECTION A: 1. Where an Insured Person suffers more than one type of loss listed in the Loss Table in this Section A in the same Accident, The Company s liability under this Section A shall be limited to one payment for the type of loss which, of all the types of loss actually suffered, attracts the largest percentage stated in the Loss Table in this Section A of the relevant Sum Insured stated in Section A of the Schedule of Benefits. 2. Where the use or enjoyment of an Insured Person s limb or organ was partially impaired before an Accident occurred, The Company may, in its sole discretion and after considering a medical assessment by The Company s appointed medical adviser of the extent to which any Bodily Injury was, in the medical adviser s opinion, caused solely and independently by that Accident, pay such percentage of the relevant Sum Insured as it considers reasonable. No payment shall be made for a limb or organ which was totally unusable before an Accident occurred. 3. Exposure: If an Insured Person is unavoidably exposed to the elements by reason of sustaining Bodily Injury and, as a direct and unavoidable result, suffers death within twelve (12) consecutive months, The Company will pay the percentage stated for Accidental death in the Loss Table in this Section A of the relevant Sum Insured stated in Section A of the Schedule of Benefits. Sickness, The Company will reimburse the Insured Person for those Medical Expenses up to the Sum Insured stated in Section B of the Schedule of Benefits. 2. Follow-up Medical Expenses: If an Insured Person incurs Medical Expenses overseas arising from Bodily Injury or Sickness and, after returning to Hong Kong, that Insured Person still requires ongoing treatment in Hong Kong for the same Bodily Injury or Sickness as given or prescribed by a Qualified Medical Practitioner and/or Chinese Medicine Practitioner, The Company will continue to reimburse the Insured Person for the Medical Expenses incurred in Hong Kong, up to ninety (90) days after the Insured Person s return to Hong Kong, including the Medical Expenses up to the Sum Insured stated in Section B(a) Follow-up Medical Expenses of the Schedule of Benefits per visit per day. Specifically, for treatment by Chinese Medicine Practitioner, The Company will continue to reimburse the Insured Person for the Medical Expenses incurred in Hong Kong up to the Sum Insured stated in Section B(b) Maximum Amount for Chinese Medical Practitioner of the Schedule of Benefits in total, provided they are supported by receipts from a Chinese Medicine Practitioner or until the Sum Insured stated in Section B(b) has been exhausted, whichever comes first. 4. Disappearance: If the Insured Person disappears as a result Allianz Travel Protect Policy Wording 6

7 SPECIAL CONDITIONS TO SECTION B: 1. The Company or the Authorised Assistance Service Provider must be notified of any Medical Expenses incurred overseas as a Resident Inpatient during the Period of Insurance within thirty (30) days of their being incurred. Failure to give the notice required by this condition precedent will result in The Company having no liability under this Policy for those Medical Expenses. 2. The maximum daily amount incurred by Chinese Medical Practitioners shall be the amount stated in Section B(b) of the Schedule of Benefits.. EXCLUSIONS TO SECTION B: This Section B does not cover: 1. Any expense included or contemplated in the cost of a Journey at the time it was paid for. 2. Surgery or medical treatment which, in the opinion of the Qualified Medical Practitioner attending the Insured Person, can reasonably be delayed until the Insured Person returns to Hong Kong. 3. Any expense incurred after an Insured Person has failed, within a reasonable period, to follow a Qualified Medical Practitioner s advice to return to Hong Kong to continue treatment for Bodily Injury suffered or Sickness contracted whilst overseas. 4. Any expense incurred during a Journey after an Insured Person has been advised by a Qualified Medical Practitioner prior to the departure of the Journey that he or she is unfit to travel. 5. Any follow-up expense incurred more than ninety (90) days after the end of the Period of Insurance during which the Bodily Injury or Sickness occurred. 6. Any expenses incurred under Section B after twelve (12) months from the date the first expenses were incurred. 7. Health check-ups or any investigation(s) not directly related to admission diagnosis, Bodily Injury or Sickness or any treatment or investigation which is not medically necessary. 8. The cost of prostheses, contact lenses, spectacles, hearing aids, dentures and other Medical Equipment or optical treatment, unless it is a valid claim under Section B(a). SPECIAL CONDITIONS TO SECTION C: Payment of benefits under this Section C shall only be made after the Confinement ends. EXCLUSIONS TO SECTION C: This Section C does not cover: 1. Any Confinement which occurs after the Insured Person s return to Hong Kong. 2. Any Confinement which occurs under Section C other than those caused by Bodily Injury or Sickness set out at Section B above SECTION D 24 HOUR WORLDWIDE ASSISTANCE SERVICES 1. Medical Evacuation and Repatriation: i. Where a Qualified Medical Practitioner, designated by an Authorised Assistance Service Provider, certifies that Bodily Injury or Sickness renders an Insured Person unfit to travel or continue with their Journey or is a danger to their life or health; and the necessary medical treatment is not available, either at the nearest Hospital where the Insured Person was transported to or in the immediate vicinity thereof, after suffering the Bodily Injury or Sickness, The Company may, based on the advice of a Qualified Medical Practitioner that the Insured Person is medically fit to be evacuated, determine in its sole discretion, that the Insured Person should be evacuated to another location for the necessary medical treatment. ii. The Authorised Assistance Service Provider shall arrange for the evacuation within a reasonable timeframe and utilize the best suited means, based on the medical severity of the Insured Person s condition for the transportation of the Insured Person, including but not limited to air ambulance, surface ambulance, regular air transportation, railroad or any other appropriate means. iii. All decisions as to the means of transportation and the final destination will be made by Authorised Assistance Service Provider, and will be based solely upon medical SECTION C HOSPITAL CASH Upon the overseas Confinement of an Insured Person as a direct and unavoidable result of Bodily Injury or Sickness, The Company will pay an Insured Person a daily benefit of the amount stated in Section C of the Schedule of Benefits for each complete and consecutive 24 hours period of Confinement, up to the Sum Insured stated in Section C of the Schedule of Benefits. necessity. The Insured Person may, in appropriate circumstances, be returned to Hong Kong. Allianz Travel Protect Policy Wording 7 iv. The Company will pay the actual cost of the Insured Person s emergency medical evacuation and/or repatriation and associated medical services and medical supplies directly to Authorised Assistance Service

8 Provider. result of Bodily Injury or Sickness which a Qualified Medical Practitioner certifies as either rendering that Insured Person 2. Return of Remains: Upon the death of an Insured Person as a direct and unavoidable result of Bodily Injury or Sickness, The Company will pay the cost for transporting the Insured Person s mortal remains from the place of death to Hong Kong as approved by the Authorised Assistance Service Provider, up to the Sum Insured stated in Section D(b) of unfit to travel or continue with their Journey or as being a danger to their life or health; and ii. That Insured Person is accompanied by a child who is an Insured Person and was under seventeen (17) years old on the first day of the Period of Insurance; and iii. That child is at risk of being left unattended as a result of the Insured Person s Confinement, the Schedule of Benefits. The Company will arrange and pay up to the Sum Insured 3. Overseas Funeral Expenses: Upon the death of an Insured Person as a direct and unavoidable result of Bodily Injury or Sickness, The Company will pay, up stated in Section D(f) of the Schedule of Benefits, for an economy class one-way ticket, together with escort services, for that child to be escorted back to Hong Kong. to the Sum Insured stated in Section D(c) of the Schedule of Benefits, the reasonable cost of local burial at the place of death as approved by the Authorised Assistance Service Provider. SPECIAL CONDITIONS TO SECTION D: 1. Services under Section D are provided by the Authorised Assistance Service Provider. The Company or the 4. Relative Visit: If a Qualified Medical Practitioner certifies that Bodily Injury or Sickness renders an Insured Person unfit to travel or continue with their Journey and is expected to be Confined in a Hospital for medical treatment in excess of seven (7) days, The Company will pay up to the Sum Insured stated in Section D(d) of the Schedule of Benefits: (i) the cost of one (1) economy class round-trip ticket for one (1) Extended Family Member to visit the Insured Person overseas, and (ii) the cost of one (1) ordinary room accommodation in a reasonable hotel overseas, excluding the cost of drinks, meals and other room services. Authorised Assistance Service Provider must be promptly notified of the occurrence of any event which may give rise to a potential claim under Section D(a) (f). Failure to give the notice required by this condition could result in The Company having no liability under this Section of the Policy. 2. The arrangements for, means and final destination of medical evacuation and repatriation will be decided by the Authorised Assistance Service Provider and will be based entirely upon medical necessity. 3. Upon payment being made under this Section D, The Company shall be entitled to any monies refundable from an original return airfare. 5. Relative Return: If the Insured Person s Extended Family Member sustains an Bodily Injury or Sickness in Hong Kong and as a result dies during the insured Journey in Hong Kong. The Company shall reimburse the reasonable and necessary expenses of one economy class round-trip ticket for the Insured Person to travel back to Hong Kong, up to the Sum Insured stated in Section D(e) of the Schedule of Benefits. EXCLUSIONS TO SECTION D: This Section D does not cover any: 1. Expense included or contemplated in the cost of a Journey at the time it was paid for. 2. Expense incurred during a Journey after an Insured Person has been advised by a Qualified Medical Practitioner prior to the departure of the Journey that he or she is unfit to travel. 3. Expense incurred for services provided by another party for 6. Return of Minor: Where: which the Insured Person is not liable to pay. 4. Expense for a service not approved and arranged by an i. An Insured Person is Confined as a direct and unavoidable Authorised Assistance Service Provider. Allianz Travel Protect Policy Wording 8

9 5. Treatment performed or ordered by a person who is not a Qualified Medical Practitioner. within one (1) week of the Departure Date of the planned insured Journey, resulting in cancellation of the Journey, 6. Expenses incurred in relation to treatment that can be reasonably delayed until the Insured Person returns to Hong Kong. SPECIAL CONDITION TO SECTION E: 1. Where a Journey is cancelled as a result of Bodily Injury or Sickness of an Insured Person, Extended Family Member, SECTION E TRIP CANCELLATION The Company shall reimburse the Insured Person up to the Sum Insured as stated in the Schedule of Benefits for loss of travel cost paid in advance by the Insured Person and for which the Insured Person is legally liable and which is not recoverable from any other source consequent upon the cancellation of the insured Journey necessitated by the Travel Companion or Business Partner, that Bodily Injury or Sickness must be certified by a Qualified Medical Practitioner as rendering that Insured Person, Extended Family Member, Travel Companion or Business Partner unfit to travel or as being a danger to their life or health. 2. Failure to obtain the certifications required by this condition precedent will result in The Company having no liability under occurrence of any of the following, within thirty (30) days this Section E for the Insured Person s loss of travel and/or before the Departure Date of the insured Journey (except for accommodation expenses paid in advance or forfeited. sub- paragraphs 3 to 6 below): 1. Death or Bodily Injury Or Sickness of the Insured Person, Extended Family Member, Traveling Companion and/or Business Partner; 2. Witness summons, jury service or compulsory quarantine of the Insured Person; 3. Sudden occurrence of strike by the employees of the Public Conveyance, unanticipated outbreak of riot or civil commotion at the destination within the period of one (1) week before the Departure Date of the planned insured Journey ; 4. Serious damage to the Principal Home of the Insured Person or Traveling Companion in Hong Kong from fire, flood, earthquake or similar natural disasters within the period of one (1) week before the Departure Date of the planned insured Journey which requires the Insured Person s presence in the premises on the Departure Date of the insured Journey. 5. The unexpected issuance of a Black Travel Alert for a destination scheduled in the Journey at least one (1) day after this Policy becomes effective and which is in force at any time within one (1) week of the Departure Date of the planned insured Journey, resulting in cancellation of the Journey. 6. The unexpected issuance of a Red Travel Alert for a destination scheduled in the Journey at least one (1) day after this Policy becomes effective and which is in force at any time EXCLUSIONS TO SECTION E: This Section E does not cover the whole or any part of travel and/or accommodation expenses which are: 1. Refundable to, or recoverable by, an Insured Person from any other source of indemnity or reimbursement. 2. Any amount which an Insured Person is not legally obligated to pay. 3. Cancelled as a direct or indirect result of a prohibition or regulation issued by any national, regional or local government. 4. Cancelled due to the negligence, misconduct or insolvency of the travel agent through whom the Journey was booked. 5. Cancelled due to the inability of a tour operator or wholesaler to complete a group tour due to a deficiency in the number of persons. 6. Cancelled as a direct or indirect result of financial hardship experienced by an Insured Person, changes in an Insured Person s circumstances or contractual obligations or an Insured Person s general disinclination to proceed with the Journey. 7. Arising from a circumstance which, at the time of booking a Journey, existed or might reasonably have been anticipated as being likely to result in the Journey being cancelled. 8. Any travel when Black Travel Alert or Red Travel Alert were hosted or announced by Hong Kong Security Bureau prior to the Effective Date of the Policy. Allianz Travel Protect Policy Wording 9

10 SECTION F TRIP INTERRUPTION A) Trip Curtailment: The Company shall reimburse the Insured Person up to the Sum Insured as stated under Section F(a) in the Schedule of Benefits for the unused and forfeited travel cost where the Insured Person has to terminate and cut short the insured Journey and return to Hong Kong as a result of the following reasons: Sickness must be certified by a Qualified Medical Practitioner as rendering that Insured Person, Extended Family Member, Travel Companion or Business Partner unfit to travel or as being a danger to their life or health. 2. Failure to obtain the certifications required by this condition precedent will result in The Company having no liability for the Insured Person s loss which may otherwise have been covered by this Section F. 1. Death, Bodily Injury Or Sickness of the Insured Person, Insured Person s Extended Family Members, Traveling Companion or Business Partner; 2. Sudden occurrence of strike by the employees of a Public Conveyance, unanticipated outbreak of riot or civil commotion or natural disasters which prevents the Insured Person from continuing with his/her scheduled insured Journey 3. The unexpected issuance of a Black Travel Alert for a destination scheduled in the Journey after this Policy s Effective Date and which is in force at any time during the Journey, resulting in curtailment of the Journey. 4. The unexpected issuance of a Red Travel Alert for a destination scheduled in the Journey after this Policy s Effective Date and which is in force at any time during the Journey. EXCLUSIONS TO SECTION F: This Section F does not cover the whole or any part of the cost of the unused part of a Journey or additional travel fare and/or accommodation incurred by an Insured Person to enable him or her to arrive at their scheduled destination, which is: 1. Refundable to, or recoverable by, an Insured Person from any other source of indemnity or reimbursement. 2. Incurred as a direct or indirect result of a prohibition or regulation issued by any national, regional or local government. 3. Incurred due to the negligence, misconduct or insolvency of the travel agent through whom the Journey was booked. 4. Incurred due to the inability of a tour operator or wholesaler to complete a group tour due to a deficiency in the number of persons. 5. Incurred as a direct or indirect result of financial hardship experienced by an Insured Person, changes in an Insured B) Trip Re-route: In the event that a Journey has to be re-routed because of the unanticipated occurrence during the Period of Insurance of a strike by the employees of a Public Conveyance, riot or civil commotion, adverse weather, natural disaster or epidemic at the scheduled destination, which prevents the Insured Person from continuing his/her scheduled Journey; The Company will pay the reasonable and necessary additional travel fare and/or accommodation incurred by an Insured Person to enable him or her to arrive at their scheduled destination, up to the Sum Insured Person s circumstances or contractual obligations or an Insured Person s general disinclination to proceed with the Journey. 6. Arising from a circumstance which, at the time of booking a Journey or on the date the Journey first begins, existed or might reasonably have been anticipated, as being likely to result in the Journey being interrupted. 7. Any travel when Black Travel Alert or Red Travel Alert were hosted or announced by Hong Kong Security Bureau prior to Departure Date. 8. Claimed under Section G Travel Delay arising from the same cause or event. stated in Section F(b) of the Schedule of Benefits. SECTION G TRAVEL DELAY SPECIAL CONDITIONS TO SECTION F: 1. Where a Journey is curtailed as a result of Bodily Injury or Sickness of an Insured Person, Extended Family Member, In the event that the Public Conveyance is delayed due to adverse weather, natural disaster, strike involving the employees of the operator of a Public Conveyance or mechanical fault of a Travel Companion or Business Partner, that Bodily Injury or Public Conveyance during the Period of Insurance, The Allianz Travel Protect Policy Wording 10

11 Company will pay the amount stated in Section G of the Schedule of Benefits up to the Sum Insured stated in Section G. The Company will reimburse an Insured Person up to the Sum Insured stated in Section H of the Schedule of Benefits for: 1. the replacement cost of travel documents necessary for immigration clearance and/or travel tickets which are lost or SPECIAL CONDITIONS TO SECTION G: 1. Each period of delay will be calculated by reference to the difference between the scheduled local arrival time stated in the Insured Person s original itinerary for the Journey and the Insured Person s actual local arrival time at the same destination. stolen during the Period of Insurance, the absence of which would otherwise lead to delay of the Journey; and/or 2. the reasonable additional cost of travel expenses and/or accommodation necessarily incurred by an Insured Person for the sole purpose of arranging the replacement travel documents and/or travel tickets referred to in point 1 above. 2. Where a Journey involves a sequence of connecting flights, the total period of delay will be calculated by reference to the difference between the original scheduled and actual local arrival times of the last flight in the sequence. 3. An Insured Person must take reasonable steps to mitigate any period of delay. Failure to take reasonable steps to mitigate any period of delay as required by this condition precedent will result in The Company having no liability under this Section G. 4. Any claim under this Section G must be accompanied by written confirmation from the carrier of the Public Conveyance associated with the delay stating the actual local arrival time at the stated destination and the reason for the delay in reaching that destination. Failure to provide the written confirmation required by this condition precedent will result in The SPECIAL CONDITION TO SECTION H: 1. The local police or equivalent local law enforcement officials must be notified within twenty-four (24) hours of the occurrence of any event which may give rise to a claim under this Section H. Failure to give the notice required by this condition precedent will result in The Company having no liability under this Section H. 2. Any claim under this Section H must be accompanied by written proof of loss having been reported to the police or equivalent local law enforcement officials. Failure to provide written proof of the notice required by this condition precedent will result in The Company having no liability under this Section H. Company having no liability under this Section G. EXCLUSIONS TO SECTION H: EXCLUSIONS TO SECTION G: This Section G does not cover loss: 1. Arising from the late arrival of an Insured Person at any point of departure stated in the Insured Person s original itinerary for This Section H does not cover loss arising from an Insured Person s negligence including, but not limited to, leaving travel documents necessary for immigration clearance and/or travel tickets unattended. the Journey, other than late arrival due to strike of the employees of a Public Conveyance during the Period of Insurance. 2. Arising from an event or occurrence announced before the Policy is purchased which might reasonably have been anticipated, at that time, would be likely to result in the Journey being delayed. 3. Claimed under Section F Trip Interruption. SECTION I BAGGAGE LOSS OR DAMAGE Subject to a reduction or allowance for physical deterioration, depreciation or obsolescence, The Company will, at its absolute discretion, reinstate, repair or replace a piece of Personal Baggage lost, stolen or damaged during the Period of Insurance, up to the Sum Insured stated in Section I(a) of the Schedule of Benefits. 4. Any amount which an Insured Person is not legally obliged to pay. SPECIAL CONDITIONS TO SECTION I: SECTION H LOSS OF TRAVEL DOCUMENTS 1. The local police or equivalent local law enforcement officials must be notified within twenty-four (24) hours of the occurrence Allianz Travel Protect Policy Wording 11

12 of any Personal Baggage lost, stolen or damaged by the willful act of a third party and which may give rise to a claim under this Section I. The claim must be accompanied by written proof of loss having been reported to the local police or equivalent local law enforcement officials, along with receipt(s) or other relevant document(s) which stipulates the Insured Person s ownership and purchase value of the lost, stolen or damaged Personal Baggage. Failure to give the notice and written proof required by this condition precedent will result in The Company having no liability under this Section I. 2. If loss, theft or damage occurs in transit, the Public Conveyance carrier must be promptly notified of the loss or damage within twenty-four (24) hours of the discovery of the loss or damage. Failure to give the notice required by this condition precedent will result in The Company having no liability under this Section I of the Policy. 3. The Company s maximum liability for loss or theft of, or damage to, each item of Personal Baggage during the Period of Insurance will be restricted to the amount stated in Section I(a) of the Schedule of Benefits. 4. Where any item of lost, stolen or damaged Personal Baggage forms part of a pair or set, The Company s maximum liability for that item and that pair or set will be restricted to the amount stated in Section I(a) of the Schedule of Benefits. 5. Upon any payment being made under this Section I, The Company shall be entitled to take and retain the benefit and value of any recovered or damaged Personal Baggage from any other source of indemnity or reimbursement and to deal with salvage at its absolute discretion. EXCLUSIONS TO SECTION I: This Section I does not cover: 1. Loss, theft or damage arising from an Insured Person s negligence including, but not limited to, leaving Personal Baggage unattended. 2. Any unexplained loss, theft or damage to Personal Baggage which was left unattended in a vehicle (except locked in the trunk) or Public Conveyance or in other public places. 3. The following classes of property: business goods or sample, foodstuffs, animals, motor vehicles (including accessories), motorcycles, bicycles, boats, motors, any other conveyances, household furniture, antiques, jewelry or accessories, cellphone (including PDA phone and other accessories), Mobile Device, smart watch, money (including checks, traveler s checks, etc.), plastic money (including the credit value of credit card, Octopus cards, etc.), securities, tickets or documents. 4. Loss of, or damage to, any Personal Baggage due to moth, vermin, wear and tear, atmospheric or climatic conditions, gradual deterioration, mechanical or electrical failure, any process of cleaning, restoring, repairing, alteration, confiscation or detention or destruction by customs or any other authority. 5. Any hired or leased equipment; 6. Loss or theft of, or damage to, or any Personal Baggage forwarded in advance of a Journey or separately mailed or shipped in a Public Conveyance other than a Public Conveyance carrying the Insured Person at the same time. 7. Loss claimed under Section J Baggage Delay for the same incident. SECTION J BAGGAGE DELAY In the event that, during the Period of Insurance, Personal Baggage is delayed, misdirected or temporarily misplaced by a Public Conveyance for the period of time as specified in the Schedule of Benefits after an Insured Person s arrival at the airport of the destination stated in the Insured Person s original itinerary for the Journey, The Company will reimburse the Insured Person for the cost of purchasing essential toiletries and clothing (hereafter referred to as Essential Items ), up to the Sum Insured stated in Section J of the Schedule of Benefits. SPECIAL CONDITION TO SECTION J: 1. Any claim under this Section J must be accompanied by written confirmation from the carrier associated with the delay, misdirection or temporary misplacement of the Personal Baggage for the period of time as specified In the Schedule of Benefits after an Insured Person s arrival at the airport of the destination stated in the Insured Person s original itinerary for the Journey, along with receipt(s) which specifies the cost of purchasing the Essential Items. Failure to provide the written confirmation required by this Allianz Travel Protect Policy Wording 12

13 condition precedent will result in The Company having no liability under this Section J. but not limited to, leaving cash, banknotes or travelers cheques unattended. 2. Any unexplained loss or loss due to confiscation or detention by EXCLUSIONS TO SECTION J: This Section J does not cover the cost of purchasing of the Essential Items: 1. For which an Insured Person has received or is due compensation from the carrier or operator responsible for the delay, misdirection or temporary misplacement of the Personal customs or any other authority, devaluation of currency or shortages due to errors or omissions during money exchange transactions. 3. Loss arising from the use or misuse of any form of plastic money including, but not limited to, the credit value held on any card, electronic purse or equivalent store of credit. Baggage. 2. Where the delay, misdirection or temporary misplacement of the Personal Baggage by the Public Conveyance occurs during or after the Insured Person s trip to return to Hong Kong. 3. Where the delay, misdirection or temporary misplacement of the Personal Baggage is unexplained or is due to confiscation or detention by customs or any other authority. 4. For Personal Baggage forwarded in advance of a Journey or separately mailed or shipped in a Public Conveyance other than a Public Conveyance carrying the Insured Person at the same SECTION L RENTAL VEHICLE EXCESS If the Insured Person is on a Journey, The Company will reimburse the Insured Person for any excess or deductible which an Insured Person becomes legally liable to pay in respect of loss or damage to the Rental Vehicle caused by an Accident whilst the Rental Vehicle is under the control of the Insured Person during the rental period on the Journey, up to the Sum Insured as specified in Section L of the Schedule of Benefits subject to the terms and conditions of this Policy. time. 5. Claimed under Section I Baggage Loss or Damage and arising from the same cause or event. SPECIAL CONDITIONS TO SECTION L: 1. The Rental Vehicle must be rented from a licensed rental agency. SECTION K LOSS OF PERSONAL MONEY The Company will pay loss of an Insured Person s cash, banknotes or traveler cheques due to burglary, theft or robbery occurring during the Period of Insurance, up to the Sum Insured stated in Section K of the Schedule of Benefits. 2. As part of the hiring arrangement the Insured Person must take up all comprehensive motor insurance against loss or damage to Rental Vehicle during the rental period. 3. Insured Person must comply with all requirements of the rental organization under the hiring agreement of the Rental Vehicle and of the insurer under such insurance, as well as SPECIAL CONDITIONS TO SECTION K: The local police or equivalent local law enforcement officials must be notified within twenty-four (24) hours of the occurrence of any event which may give rise to a claim under this Section K. The the laws, rules and regulations of the jurisdiction where the Rental Vehicle is rented or operated in. 4. In no event shall this benefit be paid more than once per insured Journey. claim must be accompanied by written proof of loss having been reported to the local police or equivalent local law enforcement EXCLUSIONS TO SECTION L: officials. Failure to give the notice and written proof required by The Section L does not cover the Insured Person in respect of this condition precedent will result in The Company having no liability under this Section K. any claim which is, directly or indirectly, caused by, a consequence of, arises in connection with, or is contributed to by any the following: EXCLUSIONS TO SECTION K: This Section K does not cover: 1. Loss or damage arising from operation of the Rental Vehicle in violation of the terms of the rental agreement, or loss or 1. Loss arising from an Insured Person s negligence including, damage which occurs beyond the limits of any public roads Allianz Travel Protect Policy Wording 13

14 or in the violation of laws, rules and regulations of the jurisdiction where the Rental Vehicle is rented or operated in. that compensation on behalf of the Insured Person up to the Sum Insured stated in Section N of the Schedule of Benefits. 2. Loss or damage arising from wear and tear, gradual deterioration, damage from insects or vermin, inherent vice, latent defect or damage. 3. Any non-operation charge (NOC) or loss of use charge. EXCLUSIONS TO SECTION N: This Section N does not cover any liability: 1. Arising from Bodily Injury sustained by an Extended Family Member or by a person in the Insured Person's SECTION M HOME GUARD In the event of loss of or damage to Household Contents as a result of burglary during the Period of Insurance involving the use of forcible and violent entry to or exit from the Principal Home whilst the Principal Home is uninhabited, The Company will pay an Insured Person the replacement cost of the Household Contents up to the Sum Insured stated in Section M of the Schedule of Benefits. custody or control. 2. Arising from damage to property which belongs to the Insured Person or an Extended Family Member or which is in the Insured Person's custody or control. 3. Assumed under a contract. 4. Relating to the willful, malicious, unlawful or criminal act on the part of the Insured Person. 5. For liability arising from the ownership, possession, lease or rental of any vehicle, aircraft, firearm or animal. SPECIAL CONDITIONS TO SECTION M: 1. The local police or equivalent local law enforcement officials 6. For liability arising from the undertaking of any trade or profession. must be notified within twenty-four (24) hours of the discovery of the occurrence of any event which may give rise to a claim under this Section M. Failure to give the notice required by this condition precedent will result in The Company having no liability under this Section M. 2. Any claim under this Section M must be accompanied by written proof of loss having been reported to the police or equivalent local law enforcement officials. Failure to provide written proof of the notice required by this condition precedent SECTION O LOSS OF MOBILE DEVICE Subject to a reduction or allowance for physical deterioration, depreciation, deductibles or obsolescence, The Company will, at its absolute discretion, reinstate, repair or replace Mobile Device damaged or lost as a result of theft or robbery during the Period of Insurance, up to the Sum Insured stated in Section O of the Schedule of Benefits with a deductible stated in Section O(a) for the Mobile Device. will result in The Company having no liability under this Section M. SPECIAL CONDITIONS TO SECTION O: 1. The local police, local customs or equivalent local law EXCLUSIONS TO SECTION M: This Section M does not cover: 1. Any special or unique value possessed by any item of lost or damaged Household Contents forming part of a pair or set. 2. Replacement costs which are covered for the same risk by any other insurance policy enforcement officials must be notified within twenty-four (24) hours of the occurrence of theft or robbery of the Mobile Device by the willful act of a third party and which may give rise to a claim under this Section O. The claim must be accompanied by written proof of loss having been reported to the local police or equivalent local law enforcement officials. Failure to give the notice required by this condition precedent will result in The SECTION N PERSONAL LIABILITY In the event that an Insured Person becomes legally liable to pay compensation for an Accident occurring during the Period of Insurance which causes Bodily Injury to any other person Company having no liability under this Section O 2. Upon any payment being made under this Section O, The Company shall be entitled to take and retain the benefit and value of any recovered or damaged Mobile Device and to deal with or destruction of the property of others, The Company will pay salvage at its absolute discretion. Allianz Travel Protect Policy Wording 14