System Request System Request Examples 2-7 A document describing business reasons for project and system s expected value. Lists project s key element

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1 Systems Analysis and Design Alan Dennis, Barbara Haley Wixom, and Roberta Roth John Wiley & Sons, Inc. Project Initiation Chapter 2 Slides by Candace S. Garrod Red Rocks Community College Key Ideas Key Ideas An opportunity to create business value from using information technology initiates a project. Feasibility analysis helps determine whether or not to proceed with the IS project. Projects are selected based on business needs and project risks. The project sponsor is a key person who identifies business value to be gained from using information technology. The approval committee reviews system requests from groups throughout the organization and selects projects for the benefit of the business How Do Projects Begin? IDENTIFYING PROJECTS WITH BUSINESS VALUE Business needs should drive projects. Project sponsor recognizes business need for new system and desires to see it implemented. Business needs determine the system s functionality (what it will do). The project s business value should be clear. 2-6

2 System Request System Request Examples 2-7 A document describing business reasons for project and system s expected value. Lists project s key elements Project sponsor Business need Business requirements Business value Special issues or constraints 2-8 Project sponsor VP of Marketing Business need Reach new customers and improve service to existing customers Business requirements Provide web-based shopping capability Business value - $750,000 in new customer sales; $1.8M in existing customer sales Special issues or constraints System must be operational by holiday shopping season Preliminary Project Acceptance Your Turn System request is reviewed by approval committee Based on information provided, project merits are assessed. Worthy projects are accepted and undergo additional investigation the feasibility analysis. If you were building a web-based system for course registration, What is the business need? What would be the business requirements? What would be the business value (tangible and intangible)? What special issues or constraints would you foresee? Feasibility Analysis FEASIBILITY ANALYSIS Detailed business case for the project Technical feasibility Economic feasibility Organizational feasibility Compiled into a feasibility study Feasibility is reassessed throughout the project 2-12

3 Technical Feasibility: Economic Feasibility Should We Build It? Users and analysts familiarity with the business application area Familiarity with technology Have we used it before? How new is it? Project size Number of people, time, and features Compatibility with existing systems Identify costs and benefits Assign values to costs and benefits Determine cash flow Assess financial viability Net present value (NPV) Return on investment (ROI) Break even point (BEP) Example Costs and Benefits for Economic Feasibility Assign Cost and Benefit Values Determine Cash Flow: Assign Values to Costs and Benefits Simple Cash Flow Method Difficult, but essential to estimate Work with people who are most familiar with the area to develop estimates Intangibles should also be quantified If intangibles cannot be quantified, list and include as part of supporting material

4 Net Present Value NPV = PV(future cash inflows) PV(future cash outflows) PV = Cash flow amount (1 + interest rate) n, where interest rate = required return n = number of years in future Determine NPV If NPV >= 0, Project is OK If NPV < 0, Project is unacceptable Return on Investment Break Even Point ROI = NPV PV(cash outflows) How long before the project s returns match the amount invested The longer it takes to break even, the higher the project s risk Organizational Feasibility If we build it, will they come? Strategic alignment How well do the project goals align with business objectives? Stakeholder analysis Project champion(s) Organizational management System users PROJECT SELECTION 2-23

5 Project Selection Issues Summary Approval committee works from the system request and the feasibility study Project portfolio how does the project fit within the entire portfolio of projects? Trade-offs must be made to select projects that will form a balanced project portfolio Viable projects may be rejected or deferred because of project portfolio issues. Project initiation involves creating and assessing goals and expectations for a new system Identifying the business value of the new project is a key to success Feasibility study is concerned with insuring that technical, economic, and organizational benefits outweigh costs and risks Project selection involves viewing the project within the context of the entire project portfolio, and selecting those projects that contribute to balance in the portfolio Copyright 2006 John Wiley & Sons, Inc. All rights reserved. Reproduction or translation of this work beyond that permitted in Section 117 of the 1976 United States Copyright Act without the express written permission of the copyright owner is unlawful. Request for further information should be addressed to the Permissions Department, John Wiley & Sons, Inc. The purchaser may make back-up copies for his/her own use only and not for redistribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages, caused by the use of these programs or from the use of the information contained herein. 2-27

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