Size: px
Start display at page:

Download ""

Transcription

1 August 2017 Vol. 47 Issue 8 THE AMERICAN CHAMBER OF COMMERCE IN TAIPEI Taiwan s Cities Smarten Up 台灣城市智慧化 TAIWAN BUSINESS TOPICS August 2017 Vol. 47 Issue 8 中華郵政北台字第 號執照登記為雜誌交寄 _2017_Cover.indd 1 INDUSTRY FOCUS HUMAN RESOURCES ANALYSIS 2017 DOORKNOCK REPORT ISSUE SPONSOR Read TOPICS Online at topics.amcham.com.tw NT$150 Published by the American Chamber Of Commerce In Taipei 2017/8/2 4:08:00 AM

2

3

4 cover SPONSOR august 2017 volume 47, number 8 一 六年八月號 Publisher Andrea Wu Editor-in-Chief Don Shapiro Associate Editor Tim Ferry 發行人吳王小珍 總編輯沙蕩 副主編法緹姆 Art Director/ 美術主任 / Production Coordinator 後製統籌 Katia Chen 陳國梅 Manager, Publications Sales & Marketing 廣告行銷經理 Caroline Lee 李佳紋 Translation 翻譯 Kevin Chen, Yichun Chen, Andrew Wang 陳又銘, 陳宜君, 王先棠 American Chamber of Commerce in Taipei 129 MinSheng East Road, Section 3, 7F, Suite 706, Taipei 10596, Taiwan P.O. Box , Taipei, Taiwan Tel: Fax: amcham@amcham.com.tw website: 名稱 : 台北市美國商會工商雜誌發行所 : 台北市美國商會臺北市 民生東路三段 129 號七樓 706 室電話 : 傳真 : Taiwan Business TOPICS is a publication of the American Chamber of Commerce in Taipei, ROC. Contents are independent of and do not necessarily reflect the views of the Officers, Board of Governors, Supervisors or members. Copyright 2017 by the American Chamber of Commerce in Taipei, ROC. All rights reserved. Permission to reprint original material must be requested in writing from AmCham. Production done in-house, Printing by Farn Mei Printing Co., Ltd. 登記字號 : 台誌第一零九六九號印刷所 : 帆美印刷股份有限公司經銷商 : 台灣英文雜誌社台北市 108 台北市萬華區長沙街二段 66 號發行日期 : 中華民國一 六年八月中華郵政北台字第 5000 號執照登記為雜誌交寄 ISSN Chairman/ Albert Chang Vice Chairmen/ Dan Silver / Daniel Tseng Secretary: Vincent Shih Treasurer: Al Chang Governors: Al Chang, Christine Jih, Joseph Lin, Edward Shober, Dan Silver, Joanne Tsai, Daniel Tseng, Neil Waters Governors: Sammy Carolus, Albert Chang, William Farrell, Tim Ju, Seraphim Ma, Vincent Shih, Leo Seewald Supervisors: Anita Chen, Nadia Chen, Nick Chen, Bimal Kapoor, Shenoy Raghavendra. COMMITTEES: Agro-Chemical/ Melody Wang; Asset Management/ Christine Jih, Derek Yung; Banking/ Victor Kuan; Capital Markets/ Mandy Huang, C.P. Liu; Chemical Manufacturers/ Charles Liang, Michael Wong; Cosmetics/ Shirley Chen, Julien Jacquet, Abigail Lin; CSR/ Lume Liao, Fupei Wang; Energy/ Tina Chen, C.W. Chin; Greater China Business/ Helen Chou; Human Resources/ Vickie Chen, Richard Lin, Monica Han, Seraphim Ma; Infrastructure/ Wayne Chin, Paul Lee; Insurance/ Paul Low, Dan Ting, Linda Tsou; Intellectual Property & Licensing/ Jason Chen, Peter Dernbach, Jeffrey Harris, Vincent Shih; Marketing & Distribution/ Wei Hsiang, Gordon Stewart; Medical Devices/ Terry Lin, Raghavendra Shenoy, Joanne Yao; Pharmaceutical/ Petra Jumpers, Lai Li Pang, Jenny Zheng; Private Equity/ William Bryson; Public Health/ Joyce Lee, Dennis Lin; Real Estate/ Tony Chao; Retail/ Ceasar Chen, Mark Chen, Prudence Jang; Sustainable Development/ Kenny Jeng, Cosmas Lu, Kernel Wang; Tax/ Stella Lai/ Cheli Liaw, Josephine Peng; Technology/ Revital Golan, Connie Wang; Telecommunications & Media/ Thomas Ee, Joanne Tsai; Transportation & Logistics/ Nick Chen; Travel & Tourism/ Anita Chen, Pauline Leung, Achim v. Hake. Versum Materials Taiwan Co., Ltd Versum Materials is a global provider of advanced and process materials, delivery systems and services to the semiconductor and display industries. The company has annual sales of approximately $1 billion, 1,900 global employees and 10 major facilities in Asia and North America. Headquartered in Tempe, Arizona (USA), the company has a global footprint, including regional headquarters in Taipei, a sales office in Hsinchu, R&D facilities in Zhupei and Zhudong, and manufacturing in Taichung and Nanke. Versum Materials was recently honored to receive a Excellent Performance Award from Taiwan Semiconductor Manufacturing Company Limited (TSMC). We thank TSMC for recognizing Versum Materials with this prestigious award. Versum continues to invest locally in personnel and capabilities to ensure that it can support the technology advancements needed to sustain future growth in the region. 慧盛材料股份有限公司 ( 簡稱 : 慧盛材料 ) 是一家全球化的供應商, 供應半導體及平面顯示器產業各類先進材料 製程材料以及電子材料供應系統與服務 公司全球的年度銷售額大約十億美金, 全球員工人數約 1900 名, 我們在亞洲與北美地區共有 10 個指標性的分部 美國總部位於亞利桑那州, 台灣台北為亞洲區的總部, 業務單位在新竹, 另有研發單位在新竹的竹北與竹東, 以及台中廠和南科廠 慧盛材料在 2017 年 2 月份榮幸獲頒 台灣積體電路製造股份有限公司 ( 簡稱 : 台積電 ) 傑出表現獎, 我們感謝台積電對我們的肯定, 公司暨全體同仁也將持續努力, 以利我們能繼續提供最創新的技術與服務, 滿足亞洲市場發展的各項需求 4 taiwan business topics august 2017

5 〵抓㕜ꥹ 㼬넓㾝 _ 㼟㖈〵 度㾝錒긭 긭 ꅾ涬㜥 姹鵔褜荆 錚䧮 涸㾝 㼟剤㼠➃捀䝡剪 We Are Ready to Help You Advance As a premier specialty materials supplier to the semiconductor industry, our advanced materials, specialty gases, and delivery equipment can help you develop the technology needed to fabricate the next generation of semiconductors and displays for tablets, computers and mobile devices. How can we help you advance? 䧮 彋 㥪銴 䝡ⶾ倞 捀 㼬넓欴噠涸껷鼇 䥰 䧮 涸 鹎勞俲 暶婌孵넓 㷸 䥰鏤 〳 䍲 䝡 涮倞 㼬넓涸䪮遯 䲿 涸䎂匢 舡 곏爚㐼 舡䧴僽䩛堥瘞䥰欽 雊䧮 䝡ⶾ倞 䢵渿勞俲肆 剤ꣳⰗ Versum Materials Taiwan No. 21, Section 2, Zhongshan N Rd, Zhongshan District Taipei City, Taiwan 104 T +886 (2) VERSUMMATERIALS.COM

6 CONTENTS august 2017 Volume 47 number 8 NEWS AND VIEWS 7 Editorial A Proactive Approach to the Issues 白皮書議題處理進度 台灣政府將主動檢討 8 Taiwan Briefs By Timothy Ferry 12 Issues Recognizing a Major Achievement; Decision Time on Drug Pricing 行政程序法改革大有成就 ; 健保藥價制度的決策時刻 By Don Shapiro INDUSTRY F CUS COVER SECTION 14 Taiwan s Cities Smarten Up 台灣城市智慧化 New smart-city digital technologies involving the Internet of Things are being adopted by the nation s largest cities and could help spur economic development through industrial transformation. Some of the leading examples so far are the etag electronic toll collection system, the Easy- Card payment platform, and the Wi-Fi system on the Taoyuan Metro. Under planning is a smart-machinery center in Taichung. By Matthew Fulco 21 A New Approach to Smart City Development Strategy in Taiwan Taiwan has created several new programs that offer promising opportunities for application developers. By Stephen Su 23 Will the Next Silicon Valley be in Taoyuan? One of Taiwan s most up-andcoming cities hopes to become a preeminent innovation hub in Asia. By Matthew Fulco A Report on the Human Resources Sector Coping with Rapid Change 38 Resolving Taiwan s Talent Exodus Reversing a long-running brain drain will be an important step on the path to economic revival. By Matthew Fulco 41 Bill to Ease Way for Foreign Professionals The proposed new legislation would make tax and other incentives available to international talent. By Philip Liu ANALYSIS 28 A New Paradigm in Washington The 2017 AmCham Taipei Doorknock mission encounters a hard line on trade issues. By Don Shapiro BACKGROUNDER 34 Going After Telecom Fraudsters Recent cases have revealed that telephone scamming involving Taiwanese swindlers is a big international business. By Chris Horton 43 Balancing the Benefits of Dispatch Labor As part-time or short-term jobs become more common, Taiwan is considering legislation to regulate nonconventional employment. By Rachel McMahon 45 The Expanding Role of HR Management Human Resource executives are increasingly expected to be a key part of their companies overall strategic planning and policymaking. By Rachel McMahon 6 taiwan business topics august 2017

7 E d i t o r i a l A Proactive Approach to the Issues Each spring when AmCham Taipei publishes the latest edition of its Taiwan White Paper, it reviews the issues raised by its various committees in the previous year s edition. The committees assign each issue a number representing the degree of progress over the past year. A (1) is the highest rating, signifying that conclusive action has been taken on the issue, with a fair and transparent record of implementation; it is no longer considered a problem. The other rankings are (2) In Good Progress: the issue is currently receiving satisfactory follow-up action from the government, (3) Under Observation: the government has given the issue some early attention, but it is too early to assess the prospects for resolution, (4) Stalled: no substantial discernible progress has occurred, and (5) Dropped: although not resolved, the issue is no longer a committee priority. For only the second time since AmCham Taipei began tracking the White Paper results in 2007, this past year not a single issue out of the total of 80 suggestions from the committees on how to improve the business environment was rated as completely resolved. That fact was mentioned in the press conference the Chamber held on June 8 to launch the 2017 White Paper, and it was cited prominently in many of the media reports that followed. The response from the government s highest levels was immediate and positive. President Tsai Ing-wen took a personal interest, and Vice Minister Kung Ming-hsin of the National Development Council (NDC) paid a call at the AmCham office with several of his colleagues to discuss how the government and the Chamber could better coordinate to ensure that the concerns of the multinational business community as reflected in the Taiwan White Paper receive due attention by the various government ministries and agencies. The result of the discussion was Vice Minister Kung s proposal to convene a meeting between the NDC and AmCham staffs each quarter to review the status of the White Paper issues, with the first such session scheduled for late this month. NDC has also established an internal online platform within government to enable each agency to regularly update its progress in responding to the issues. At the end of a year, prior to publication of a new edition of the Taiwan White Paper, a final meeting will examine the outcome of the process with an eye to identifying both successes and any deficiencies that may need to be remedied. In the interest of efficiency, the review process will focus first on two sets of issues. One consists of the eight suggestions from the 2016 White Paper that received a (2) rating as showing good progress. The other is the 12 priority issues pinpointed in the 2017 White Paper in the areas of asset management, banking, capital markets, cosmetics regulation, human resources, insurance, intellectual property, medical devices, pharmaceuticals, retail, technology, and travel and tourism. Although the zero-resolution record this past year was disappointing, it might be partially explained by the newness in office of the Tsai administration and the time needed to become familiar with the issues. AmCham Taipei is highly encouraged by the initiative now being shown by the government in tackling these issues, and looks forward to a year of much greater strides in areas of concern to business and the economy. 白皮書議題處理進度台灣政府將主動檢討 台北市美國商會每年春季都會發表最新版的 台灣白皮書, 回顧前一年度版本中各委員會所提議題的受理狀況 委員會就每項議題過去一年的處理進展給予對應的評級編號 :(1) 為最高評等, 表示 政府已針對議題達成結論性的決定並付諸實行, 或已有公開 透明的執行績效 ; 換言之, 所提的議題已不再是問題 另外評級 (2) 是 有具體進展 : 該議題目前正由政府進行後續追蹤, 其進度令人滿意,(3) 代表 觀察中 : 政府相關單位已注意到該議題, 但後續發展仍待觀察,(4) 是 擱置中 : 該議題無實質可見的進度,(5) 為 已刪除 : 該議題雖尚未解決, 但已不再是委員會優先議題 各委員會去年共提出 80 項改善台灣經商環境的建言, 但過去一年來沒有任何一項議題獲評為完全解決, 是本商會自 2007 年開始追蹤 白皮書 議題處理進展以來, 第二度出現此現象 本商會在 6 月 8 日舉行 2017 白皮書 發表記者會時曾提及此事, 事後媒體做出大量顯著報導 台灣最高當局隨即做出正面回應 : 蔡英文總統表達個人關切 ; 國發會副主委龔明鑫率領數位同事走訪本商會辦公室, 商討如何改善台灣政府和本商會之間的協調工作, 以確 保跨國企業透過 台灣白皮書 反映的問題能得到各政府機關應有的注意 最後龔副主委提議由國發會與本商會人員每季定期開會, 檢討 白皮書 議題的處理進度 ; 首次會議預定於本月底召開 國發會還架設政府內部線上平台, 讓所有部會定期更新議題處理進度 每年度結束時, 國發會和本商會將在新版 台灣白皮書 發表前召開最後一次會議, 檢視議題處理結果, 找出成功解決和所有可能需要補強的不足之處 為了提高效率, 檢討焦點將先放在兩組議題 : 一是 2016 白皮書 中八項獲得評級 (2) 有具體進展的議題 ; 另外則是 2017 白皮書 中有關資產管理 銀行 資本市場 化妝品 人力資源 保險 智慧財產與授權 醫療器材 製藥 零售 科技 旅遊與觀光等領域的 12 項重點優先議題 過去一年所創下的零解決紀錄雖令人失望, 但部分癥結可能和蔡英文政府剛上任 需要時間熟悉議題內容有關 台灣政府提出的議題進展追蹤計畫令本商會大為振奮, 希望商業與經濟領域的相關議題在未來一年能有長足的進展 taiwan business topics august

8 t a i w a n b r i e f s by TIMOTHY ferry MACROECONOMIC EXPORT RECOVERY FUELS HIGHER GDP GROWTH Optimism regarding Taiwan s economy is rising alongside trade figures as the island continues to benefit from the ongoing recovery in the global economy. Nearly all of the local economic analytics firms have raised their forecasts for GDP growth for 2017, with Academia Sinica, Taiwan s top academic research institution, coming in at the high end of the range. It projects growth for the year at 2.18%, up from its previous forecast of 1.68%. Yuanta-Polaris Research Institute maintained its forecast of 2.1% growth, and Taiwan s Directorate General of Budget, Accounting and Statistics (DGBAS) foresees a 2.05% rise in GDP. Although low by historical comparisons, the forecasts mark an improvement over last year s 1.48% growth rate, and reflect optimism that global demand will continue to buoy exports. Taiwan s exports equivalent to 70% of total GDP and a major source of growth have increased by 12.5% in the first half of the year, according to Bureau of Foreign Trade (BOFT) figures. Taiwan s key trading partners are Taiwan stock exchange PERFORMANCE THE YELLOW LINE SHOWS CHANGES IN TRADE VALUE AND THE SHADED AREA CHANGES IN THE TAIEX INDEX data source: TwSE June Unit: NT$ billion Economic Indicators Unit: US$ billion Year Earlier Current Account Balance (Q1 2017)p Foreign Trade Balance (Jan.-June) New Export Orders (June) Foreign Exchange Reserves (end June) Unemployment (May) 3.66% 3.84% Discount Rate (June) 1.375% 1.5% Economic Growth Rate Q1 2017p 2.60% -0.23% Annual Change in Industrial Output (May)p 0.78% 2.17% Annual Change in Industrial Output (Jan.-May) 3.24% Annual Change in Consumer Price Index (May) 0.59% 1.23% Annual Change in Consumer Price Index (Jan.-May) 0.60% p=preliminary SOURCES: MOEA, DGBAS,CBC, BOFT continuing to enjoy moderate to strong date value of US$58.8 billion. Imports growth, including the United States, from China/Hong Kong have likewise whose first-quarter GDP growth estimates have been upwardly revised from million, 19% of the total, according to increased by 16% to reach US$ % to 1.4%. The second quarter is BOFT statistics. forecast to reach 2.9% on the strength Exports to the United States in of domestic consumption and rising U.S. the first half rose by 8.4% to come to exports and industrial activity, which is US$17.37 billion, to the Eurozone by spurring demand for Taiwan s machinery. 6% to US$12.93 billion, and to Japan by China s economy likewise continues 4.7% to US$9.81 billion. On the import to hum, beating analysts expectations side, the first-half total from Japan rose by seeing 6.9% growth for the first 8.5% to US$20.53 billion, while imports two quarters, according to PRC statistics. Even growth laggard Japan has to reach US$14.81 billion. As a propor- from the United States were up 6.4% seen its first quarter figures upwardly tion of Taiwan s total imports, the U.S. revised, beating the United States with contribution amounted to 11.9%, a 2.2% growth in the first quarter (Japan s higher proportion than in previous fifth consecutive quarter of growth), recent quarters when it stood at closer to while ASEAN countries saw 4.8% GDP 10%. But a trade gap in Taiwan s favor growth rates in Q2. remains. The Trump administration The administration of President Tsai has placed Taiwan on a list of nations Ing-wen has promoted economic ties targeted for what it considers to be with Southeast Asia as an alternative excessive bilateral trade surpluses with to what it sees as Taiwan s overdependence on cross-strait trade, and exports Crude oil prices stabilized at around the United States. to the ASEAN region have burgeoned by US$50 per barrel have bolstered 14.4% over the first half of 2017, rising Taiwan s sales of mineral products to US$27.78 billion, equal to 18.8% of including refined petroleum, which total exports. Yet exports to China and surged by 15.9% in the first half to Hong Kong have risen even faster, at reach US$5.9 billion. Petroleum imports 16.9%, together accounting for 39.8% meanwhile increased in value by 42%, of Taiwan s total exports, with a year-to- to US$8 billion, 6.4% of all imports. 8 taiwan business topics august 2017

9 t a i w a n b r i e f s Taiwan s chemical and metals industries, representing 6.2% and 9.3% of total exports respectively, also saw strong growth for the year in annual comparisons. Chemical exports were up 8.4% to reach US$9.2 billion, and metals rose by 19.5% to US$13.79 billion. Taiwan s crucial Electronics and Machinery sector, comprising 54.9% of total exports, continued to rise in value. The first-half export level of US$81.16 billion in value was a 14.7% surge attributable chiefly to strong demand from the United States and China for Taiwan s machinery and global demand for smartphones and other electronic devices and components. Leading indicators are also in positive territory, with the Ministry of Economic Affairs reporting that export orders from January through June had reached a record US$ billion, up 11.2% from the same period last year. Taiwan s Purchasing Manager s Index (PMI) likewise expanded for the 16th consecutive month to reach 57.6, according to the Chung-Hua Institution for Economic Research. Scores over 50 represent expansion. Taiwan s CPI rose from May s 0.59% to 1% in June, while unemployment also measured a slight uptick from 3.66% in May to 3.74% in June. Consumer confidence as measured by National Central University s Research Center for Taiwan Economic Development also improved to in July from the previous month. Any score on the 200-point scale below 100 is considered pessimistic; Taiwan has never breached the 100-mark. INTERNATIONAL PANAMA CUTS TIES WITH TAIWAN Panama switched diplomatic recognition from Taipei to Beijing, the latest in a series of developments that further isolate Taiwan on the global stage. Panamanian President Juan Carlos Varela WELCOME TO TAIWAN President Tsai Ing-wen and Paraguayan President Horacio Cartes review an honor guard at the start of Cartes three-day visit. cited economic interests as the incentive to sever the diplomatic ties. In response, Taiwan plans to halt all bilateral cooperative projects and cut all aid to Panama, according to Taiwan s Minister of Foreign Affairs David Lee. Panama s decision is widely regarded as a result of China s attempts to put pressure on Taiwan after the election of President Tsai Ing-wen in May last year. Panama is the second country to switch recognition to Beijing since Tsai took office, following São Tomé and Príncipe s break with Taipei last December. The loss of Panama leaves Taiwan with only 20 formal diplomatic allies. U.S. ANNOUNCES NEW ARMS DEAL The U.S. State Department approved the sale of US$1.42 billion in weapons to Taiwan on June 29. The announcement brought the usual strong criticism from China, which urged the United States to immediately revoke its wrong decision. U.S. officials responded that they were acting in accordance with the Taiwan Relations Act, which requires the United States to provide Taiwan with arms of a defensive character. The deal, the first of its kind under the Trump administration, Photo: AP/ Chiang Ying-ying is a slight reduction from the last previous arms deal with Taiwan of US$1.8 billion in December The State Department said the package included technical support for early warning radar, high speed anti-radiation missiles, torpedoes, and missile components. In related news, the U.S. Senate Committee on Armed Services approved a provision that will re-establish regular ports of call by the U.S. Navy at Kaohsiung or any other suitable ports in Taiwan and permit the U.S. Pacific Command to receive ports of call by Taiwan. Taiwan s Ministry of National Defense said it welcomes any provisions that will help bolster defense security and regional stability. However, observers following U.S.-Taiwan relations say they do not foresee the establishment of mutual port calls happening anytime soon. FOXCONN TO INVEST IN WISCONSIN PROJECT Foxconn Technology Group s founder Terry Gou pledged July 26 at the U.S. White House to build a US$10 billion LCD display panel plant in Wisconsin that could directly employ up to 13,000 workers as well as creating an addi- taiwan business topics august

10 t a i w a n b r i e f s tional 22,000 jobs in related supplies and services and 10,000 construction jobs. American jobs that s what we want, said President Donald Trump, who joined Gou at the podium for the announcement, along with Vice President Mike Pence and Speaker of the House Paul Ryan, who represents a congressional district in Wisconsin. The deal was based on tax breaks and other subsidies valued at US$3 billion, 50 times larger than the previous record subsidy package offered in Wisconsin, and would involve building a virtual village encompassing 1,000 acres and including housing, stores, and other service businesses. Foxconn issued HK/China Japan ASEAN TOTAL Exports U.S.A TAIWAN'S Jan.-june TRADE FIGURES (YEAR-ON-YEAR COMPARISON) Imports Europe UNIT: US$ Billion SOURCE: BOFT/MOEA a statement saying that the deal signifies the start of a series of investments by Foxconn in American manufacturing in the coming years. Many U.S. media misidentified Taiwan-based Foxconn, also known as Hon Hai Precision Industries, as a Chinese firm. DOMESTIC LEGISLATIVE PROTEST KMT lawmakers raising objections to the budget for the Forward Looking Infrastructure Development Budget hold placards with such slogans as This Session is Invalid. Photo: cna INFRASTRUCTURE PLAN PASSES REVIEW The Forward Looking Infrastructure Development Project, the Tsai administration s keynote economic stimulus and development project, passed the Legislative Yuan July 5 following the halving of its budget from NT$880 billion (US$29 billion) to NT$420 billion (US$13.85 billion) and its duration from eight to four years. The plan is aimed at spurring development in a range of sectors, including rail transportation, water resources, urban and rural development, digital economy, and green energy, as well as helping the society to deal with issues related to food safety and low birthrates and generating jobs. The size of the plan was reduced by the ruling Democratic Progressive Party (DPP) due to concerns raised by opposition Kuomintang (KMT) legislators, as well as 10 taiwan business topics august 2017

11 t a i w a n b r i e f s reported by the KMT have also been targeted by the Ill-Gotten Party Assets Settlement Committee. HISTORIC RULING Judicial Yuan Secretary-General Lu Tai-lang informs the media about the Council of Grand Justices interpretation that opens the door to single-sex marriage in Taiwan. Photo: cna some economists and business leaders, that the original scope was too big and lacked sufficient detail. The specifics of the budget are now being hammered out in an extraordinary session of the legislature, leading to brawls between ruling and opposition party legislators over where the monies should be allocated. HIGH COURT SUPPORTS MARRIAGE EQUALITY In a landmark ruling on May 24 that made headlines around the world, Taiwan s Council of Grand Justices found that Taiwan s Civil Code violated constitutional rights of freedom of marriage and equality by defining marriage only as an agreement between a man and a woman. The court instructed the government to begin crafting the requisite regulations to codify gay marriage in Taiwan. The decision, which follows years of activism by gay rights and human rights organizations, will make Taiwan the first East Asian country to implement marriage equality. The government was given two years to implement the ruling. If it has not done so within that time, the Judicial Yuan has stated that gay couples will automatically have the right to register their unions with household registration offices. CAUSEWAY BAY BOOKS TO REOPEN IN TAIPEI Lam Wing-kee, former owner of the Causeway Bay Bookstore in Hong Kong who was seized by Chinese authorities in late 2015 and held for months on charges related to overthrowing the government, said that he would reopen the bookstore in Taiwan. The store specializes in books critical of the Chinese government. Lam said that the bookstore would initially be supported by independence activists from Hong Kong who preferred to remain anonymous until it was established. KUOMINTANG REMAINS THE RICHEST PARTY A Ministry of Interior report released July 16 noted that the KMT remains Taiwan s wealthiest political party by a long stretch, with reported assets valued at NT$18.1 billion (US$595 million), compared to only NT$700 million (US$23 million) for the DPP and NT$20 million for the New Power Party (NPP). The reporting of assets, income, and expenditures is mandated by the Guidelines for the Financial Declarations of Political Parties and Political Organizations. The details are expected to be posted on the Ministry s website in August. Reportedly several major assets WORSHIPPERS INCENSED OVER INCENSE RUMOR An estimated 50,000 Daoist worshipp e r s g a t h e r e d i n f r o n t o f C h i a n g Kai-Shek Memorial Hall on July 23 to join what was initially described by organizers as a protest against government intrusion into religious practices, but later referred to as a religious carnival. The rally was sparked by internet rumors that an Environmental Protection Administration initiative to reduce the burning of incense and joss paper and the use of firecrackers to protect air quality was the first phase of a total ban. The government denied the rumors and President Tsai criticized the Ministry of Interior for failing to quell the rumors promptly. Believers were joined by thousands of temple staff carrying divine palanquins for a parade along Ketagalan Boulevard, and rally organizers were quoted in the media as being satisfied with the suggested compromise of a one incense stick per person limit at temples. BUSINESS OUSTED EVA HEAD COMPLETES EXIT Chang Kuo-wei, former chairman of Eva Airways Corp., finalized his exit from the company June 26 and is currently preparing to launch his own carrier, Star- Lux Airlines. The former chairman was jettisoned from his post last year after losing the succession battle following the death of his father, Evergreen Group founder Chang Yung-fa. Chang Kuo-wei s elder brother, Chang Kuo-hua, secured full leadership of the company. Steve Lin, who was selected as the new chairman for EVA Air, wished Chang Kuo-wei well in his new venture, noting that EVA Air is focused on competing against larger regional carriers and does not see StarLux Airlines as a threat. taiwan business topics august

12 Issues Recognizing a Major Achievement Taiwan has made important improvements in its rulesmaking procedures. But some additional steps are needed. The Tsai Ing-wen administration deserves hearty applause for its extension of the notice and comment period for new laws and regulations from 14 to 60 days, an initiative that propels Taiwan to the front rank in Asia in the area of public rule-making. The change greatly improves the workings of Taiwan s Administrative Procedure Act (APA) by providing all interested parties with a chance to weigh in on new regulatory proposals, but more still needs to be done to ensure that the new system works as efficiently and effectively as possible. Those were the key messages in a presentation given by Dan Silver, general manager in Taiwan for Abbott Laboratories Vascular Division and Standing Vice Chairman of AmCham Taipei, at the Transparency Dialogue attended July 28 by representatives from numerous Taiwanese government agencies and visiting American officials from the Office of the U.S. Trade Representative and Department of Commerce. In the presentation, entitled Regulatory Coherence: Making the Most of Taiwan s APA Achievements, Silver described the broad input made possible by the longer consultation period as a type of crowdsourcing. By collecting ideas from numerous sources and allowing the pros and cons of all proposals to be duly considered, the system helps ensure that new rules are necessary, practical, and well-thought-out, easing the later workload for both regulators and the regulated. Other crucial aspects of the system are the requirement that government agencies respond to the comments in aggregate, and the government s establishment of well-designed, user-friendly online platforms such as the join.gov.tw website to facilitate communication between the public and the authorities. To ensure that the mechanism receives wide utilization by stakeholders, Silver encouraged the government to take more steps to boost public awareness and participation, including the enlisting of highranking officials and other prominent opinion leaders to spread the word. Inclusion of English-language capability on the websites would also open the platforms to ideas from experts and other interested parties around the world, he suggested. Silver s presentation also noted that of the regulations proposed since the new notice and comment requirement went into effect last October, only 60% had complied with the 60-day provision. The rest made use of exemptions such as the need for emergency action. Silver recommended measures to ensure that exceptions to the 60-day rule are rare. He also suggested that agencies who sometimes use the Q&A sections on their websites (rather than formal announcements) to make known important re-interpretations of regulations should refrain from that practice as contrary to the transparency the recent APA reforms intend to promote. And he advised that government agencies need more time than the currently mandated 14 days to respond to public comments in a thoughtful and comprehensive manner. Overall, however, he stressed that the revised notice and comment procedure is such an outstanding achievement that Taiwan should look for ways to share its know-how and experience in this respect with other countries around the world. By Don Shapiro 行政程序法改革大有成就 台灣訂定法規的程序有了重大改善, 但仍需進一步加強 蔡 英文政府去年把新訂法規的公告和評論期從 14 天延長為 60 天, 值得大大讚許 這項變革讓台灣法規的公眾參與度躋身亞洲的前段班 它讓利益相關各方都有機會針對新的法規草案表達意見, 大幅提升了台灣行政程序法的運作, 但還是有些地方需要改進, 以確保新的做法能夠發揮最高效率, 並且達到效果 7 月 28 日在一場透明度對話中, 擔任台北市美國商會常任副會長的美商亞培台灣分公司血管醫療器材部總經理銀丹傳達了以上的重要訊息 這場座談有台灣政府許多部門的官員與來訪的美國貿易代表署及商務部官員參與 銀丹在會中的報告, 以 法規的一致性 : 充分利用台灣行政程序法的成果 他在報告中形容, 新法規諮商期延長所能帶來的廣泛意見是一種群眾外包 藉著從眾多來源蒐集意見, 讓針對所有提議的正反意見都能得到適當考量, 改變後的做法能確保新的法規確實是有必要的 務實的, 而且是設想週到的, 如此才可減輕主管機關與規範對象未來的工作負擔 新做法的其他重要層面, 包括規定政府部門要針對各方所提意見做整體回覆, 而且必須建立設計良好 使用簡便的網路平台, 例如 join.gov.tw 網站, 以便於民眾與當局溝通 為確保利益相關各方廣泛使用這個機制, 銀丹鼓勵政府採取更多步驟, 讓更多民眾瞭解和參與, 包括請高層官員和知名意見領袖幫忙宣傳 他說, 網路平台若能有英文介面, 將可吸取全球專家與其他利益關係人的意見 銀丹在報告中並指出, 公告與評論期在去年 10 月延長之後, 只有 60% 的新法規草案有依新的規定走完評論期, 其他則以需要緊急採取行動為由, 並未依新規定辦理 銀丹建議政府採取措施, 確保不適用 60 天公告評論期的例外法規草案不會經常出現 政府部門在現行法規出現新的解釋時, 有時不發布正式聲明, 而是利用官網的問答頁讓外界知道 銀丹建議, 這些部門應避免這種做法, 因為它有違行政程序法最近為了提升透明度而進行的改革 他並說, 依現行規定, 政府部門要在 14 天之內針對民眾意見做出回應, 但要使回應達到週延而且全面的要求, 政府部門需要更長的時間 但他強調, 整體而言, 台灣修訂公告與評論程序的做法是很了不起的成就, 應該設法跟其他國家分享這方面的做法和經驗 撰文 / 沙蕩 12 taiwan business topics august 2017

13 Decision Time on Drug Pricing Should the current target-expenditure system be extended? When the Taiwan government five years ago was working on how to revamp the National Health Insurance (NHI) program to help ensure its long-term sustainability, one of the new measures it adopted was a suggestion from the pharmaceutical industry that had been broached in AmCham Taipei s 2010 Taiwan White Paper. The idea was to create an annual Drug Expenditure Target (DET), with the drug industry agreeing to take financial responsibility for any excess above that amount. The mechanism was incorporated on a pilot basis into the Second Generation NHI system that took effect at the beginning of For the National Health Insurance Administration (NHIA), the DET system provides a way to help relieve budgetary pressures by managing costs. For industry, DET brings the advantage of greater stability and predictability, enabling companies to better plan their business growth for the coming year. Previously, the health authorities every two years conducted a Price Volume Survey (PVS) to determine the actual transaction amounts, after discount, that hospitals and clinics paid to pharmaceutical suppliers. Those figures would then be compared with the reimbursement prices that the healthcare providers received from the government. Based on the PVS results, the government would proceed to carry out substantial price cuts on a broad range of drugs, causing considerable volatility and uncertainty in the market. Under DET, the scope of the price cuts is much more limited restricted to making up the difference between the targeted and overall actual expenditures during the past year. The Ministry of Health and Welfare is due to decide soon whether to continue the DET program, and if so, whether to continue its pilot status or incorporate it permanently into the NHI system. Supporting the position of the International Research-based Pharmaceutical Manufacturers Association (IRPMA), AmCham Taipei s Pharmaceutical Committee advocates continuation of DET while maintaining its pilot status so as to repair some existing shortcomings. A major current problem derives from the way in which the system defines patented drugs, which are eligible for a reasonable zone for discounts of up to 15% without facing a downward price adjustment as part of the clawback when the DET target is exceeded. Oddly, however, this concession is not granted to all drugs under patent in Taiwan only to those covered by compound patents (including combination drugs with valid chemical compound patents). This practice discriminates against products holding other forms of patents such as use, indication, and process patents that are recognized by the Taiwan Intellectual Property Office (TIPO). New biological drugs that hold only process patents are seriously impacted by this policy, which relegates them to a category enjoying only a 5% reasonable zone. Similarly, new medicines without a compound patent or those that have just gone off-patent may face substantial price erosion to the extent that the product risks being withdrawn from the market. Since no generic may yet be available, the result could be highly disadvantageous to patients. The Pharmaceutical Committee urges that these drawbacks be corrected before DET is made permanent. By Don Shapiro Issues 健保藥價制度的決策時刻 現行的藥費支出目標制應否延長實施? 為 了讓全民健保能長期續辦, 台灣政府在五年前研究修改制度, 推出的新措施之一就是採納台北市美國商會 2010 年台灣白皮書 所提出的藥界建言 : 健保設定年度藥費支出目標 ; 若超出額度, 藥界同意承擔財務責任 二代健保自 2013 年初上路後, 也開始試辦此機制 對健保署而言, 藥費支出目標制可進行成本管理, 有助減輕預算壓力 對藥界來說, 藥費支出目標有更加穩定和可預測性的優點, 讓業者能更妥善規劃未來一年的業務發展 過去健保署每兩年進行一次藥價調查, 決定藥品經議價折扣後的實際交易價格, 即醫事機構向藥商採購的價格 然後健保署會將實際交易價和支付醫事機構的給付價進行比較 健保署會根據藥價調查結果, 廣泛大砍藥品給付價, 造成市場出現大幅波動和不確定性 藥費支出目標制對價格調降範圍的規定較嚴, 以前一年度藥費目標額度和整體實際支出的差額為限 衛生福利部將在近期內決定是否繼續實施藥費支出目標制 ; 若要續辦, 則須決定是繼續試辦或正式納入健保體制 本商會製藥委員會支持中華民國開發性製藥研究協會的立場, 主張續辦藥費支出目標制, 且是維持試辦狀態, 以修正部分既有缺失 目前藥費支出目標制的一大問題, 來自規定 專利期內 藥品享有折扣幅度不超過 15% 的 合理議價區間 ; 若藥費支出超出目標額度, 不會面臨調降給付價的彌補措施 不過說也奇怪, 前述規定並不適用於所有在台灣享有專利權的藥品, 而是只限於擁有複合式專利的藥物, 包括取得有效分子複合式專利的複方藥在內 此作法等於歧視取得經濟部智慧財產局所承認之其它形式專利 ( 例如用法 適應症和製程專利 ) 的藥品 此政策嚴重衝擊只取得製程專利的生物新藥, 其依規定僅能有 5% 的合理議價區間 面臨類似處境的還有未取得複合式專利的新藥和專利期剛屆滿的藥品, 其健保給付價的降幅可能導致該產品退出台灣市場 結果可能造成沒有學名藥可用的情況, 對病患非常不利 本商會製藥委員會呼籲, 在藥費支出目標制正式納入健保制度前, 應先修正前述缺失 撰文 / 沙蕩 taiwan business topics august

14 Cover story Smart Cities Taiwan s Cities Smarten Up 台灣城市智慧化 BY MATTHEW FULCO 撰文 / 傅長壽 14 taiwan business topics august 2017

15 S mart Cities New smart-city digital technologies involving the Internet of Things are being adopted by the nation s largest cities and could help spur economic development through industrial transformation. Some of the leading examples so far are the etag electronic toll collection system, the EasyCard payment platform, and the Wi-Fi system on the Taoyuan Metro. Under planning With the establishment of ICF Taiwan this February under the Intelligent Community Forum, Taiwan became the second ICF Nation after Canada. photo: cna is a smart-machinery center in Taichung. 跟物聯網有關的智慧城市數位 新科技獲得台灣主要城市採 用 並可能帶動產業轉型 刺 激台灣的經濟發展 目前主要 實例包括eTag電子收費系統 悠遊卡付費平台以及桃園機場 T he Taiwan economy is performing respectably this year on the back of ascendant global demand for electronics products. In the January-March period, exports jumped 15.1% year-on-year, the fastest growth in six years. Economists say gross domestic product should expand 2% this year, the best performance since It was not long ago that 2% growth would have been considered disappointing. But the Taiwan economy has stalled. Taiwanese firms cling to a dated contract-manufacturing business model that focuses on cost reduction and fails to produce high valueadded products. Our companies make many key components for the iphone, but the finished product what s really valuable belongs to Apple, says Zack Lee, a manager at the Taipei Computer Association (TCA), one of Taiwan s largest industrial organizations. This is a recurring problem for Taiwanese industry. 捷運列車的W i-f i服務 仍在 計畫階段的是台中的智慧機械 中心 在 全球電子產品需求上揚的帶動下 台灣經濟今年表現相當 出色 第一季出口比去年同期成長15.1% 增幅創6年新 高 經濟專家表示 台灣的國內生產毛額今年成長率應可 達到2% 會是2014年以來的最佳表現 沒多久以前 2%的成長率會被認為並不理想 但台灣近年經濟 成長遲緩 企業依然停留在過時的代工商業模式 專注於降低成 本 而沒有生產高附加價值的產品 台北市電腦商業同業公會的 李振宏說 我們的企業為iPhone製造許多重要零組件 但真正有 價值的成品屬於蘋果 這是台灣產業的老問題 台北市電腦商 業同業公會是台灣最大的業界組織之一 長期以來 台灣政府敦促業界增加研發經費 創造 創新導 向的經濟 但不利於實現那個目標的重重法規 卻幾乎未有改 善 台灣因此錯失網際網路與行動網路時代大部分的商機 決策官員與企業領袖如今把產業轉型的希望 寄託在正在興起 的物聯網 也就是從智慧型手機到汽車 各種彼此相連的裝置所 taiwan business topics august _CoverStory.indd /8/2 3:06:16 PM

16 Cover story Smart Cities The Taiwanese government has long urged industry to boost spending on research and development to create an innovation-driven economy, but has done little to ease burdensome regulations which hinder that objective. As a result, Taiwan missed most of the opportunities of the internet and mobile-internet eras. Policymakers and business leaders are now pinning their hopes of industrial transformation on the emerging Internet of Things (IoT), a network of devices everything from smartphones to vehicles connected to one another. One of the preeminent applications for IoT devices is smart cities, which use connected devices including lights, sensors, and meters to gather data for analysis. Cities are able to use the data to improve their living environments. Smart cities have the potential to become a major global industry with Asia as an innovation hub. Asia is the region where urban needs, technological readiness, and government support for smart cities are most closely aligned, according to a white paper published in March by United Parcel Service (UPS) and the United States Consumer Technology Association. The white paper found that smart-city projects increased 38% from 170 in late 2013 to 235 in The report forecasts that smart-cities projects will rise in terms of market value from US$14.85 billion in 2015 to more than $34.35 billion by Taiwan has implemented smart cities technology most effectively so far in the area of transportation. It has established a nationwide electronic toll collection system (ETC), introduced a cash reloadable smart transportation card (Easy- Card), and increasingly monitors parking spaces electronically. In the healthcare field, Taiwan has installed an embedded chip in its national health card containing the cardholder s full medical history. Those types of technologically advanced solutions will be integral to Taiwan moving up the global value chain. To be globally competitive, Taiwanese industry has to upgrade itself from contract manufacturer to digital solution provider or even an innovative application service provider, says Gan Dai-You, an industry analyst at the state-backed Market Intelligence & Consulting Institute (MIC). Taiwanese firms need to provide higher value to customers. By serving as a test bed for smart cities, Taiwan can spur industrial transformation, Gan says, noting that digital products and solutions like smart streetlights, motion-sensing technology, and drones are already in wide use. As it smartens up its cities, Taiwan will be able to conduct big data analytics for the IT industry, creating new business opportunities. This will benefit Taiwan s strategic industries and key upstream components in the future, she says. In February at Taipei s annual Smart City Expo, TCA chairman Tung Tzuhsien said that Taiwan could become a global hub for smart city development. Tung suggested that local governments could offer pilot spaces for global firms or cities to experiment with smart-city applications. TCA has also collaborated with the Industrial Technology Research Institute (ITRI), the Institute for Information Industry (Triple I), and such enterprises as Advantech, Asus Cloud, Chunghwa Telecom, IBM Taiwan, Tatung, and Mitac to establish the Taiwan Smart City Solution Alliance to promote the development of IoT and smart cities. Taiwan itself is a small market, but if it commits itself to being a smart city test bed, it can do product development for the global market here, says Ryan Engen, an economic officer at the American Institute in Taiwan (AIT). 形成的網路 物聯網裝置主要的應用方式之一是 智慧城市, 它利用彼此相連的燈號 感應器和測量裝置蒐集資訊, 以便於分析 城市可以利用這些資訊來改善生活環境 智慧城市有潛力可以成為全球重要產業, 並以亞洲為創新的樞紐 根據美商優比速 (UPS) 和美國消費者技術協會今年 3 月發表的白皮書, 在全球各地區當中, 亞洲的都市需求 技術整備程度與政府對智慧城市的支持度最為契合 根據這份白皮書, 全球在 2013 年有 170 個智慧城市計畫, 到去年增為 235 個, 成長幅度達 38% 它預測, 到了 2020 年, 智慧城市的市場價值會從 2015 年的 億美元增到 億美元以上 到目前, 台灣運用智慧城市科技最有效的領域是交通 台灣建立了全國高速公路電子收費系統 (ETC), 推出可進行現金加值的智慧交通卡 ( 悠遊卡 ), 裝設車位顯示燈的停車場也越來越普遍 在醫療方面, 台灣民眾的健保卡含有晶片, 記錄了持卡人完整的病史 台灣如果想要提升在全球產業鍊的價值, 這類科技進步的解決方案就不可或缺 資策會產業情報研究所產業分析師甘岱右表示 : 台灣產業要具有全球競爭 力, 必須從代工業者提升為數位解決方案的提供者, 或甚至是創新應用服務的提供者 台灣企業需要為顧客提供更高的價值 甘岱右指出, 智慧路燈 動作感應技術和無人機已經廣泛應用, 如果台灣成為智慧城市的實驗場域, 將可促進產業轉型 台灣在城市 智慧化 的過程中, 可以為資訊科技產業進行大數據分析, 因此創造出新的商機 她說 : 這在未來將有助於台灣的戰略產業與關鍵上游零組件的發展 今年 2 月在台北的年度智慧城市論壇暨展覽期間, 台北市電腦商業同業公會董事長童子賢表示, 台灣可以成為全球智慧城市發展的樞紐 他提議由地方政府提供區塊當做試點, 讓全球企業或城市當局實驗智慧城市的應用程式 台北市電腦商業同業公會也跟工業技術研究院 資訊工業策進會以及研華科技 華碩雲端 中華電信 台灣 IBM 公司 大同和神通資訊科技等企業合作, 成立台灣智慧城市產業聯盟, 共同推動物聯網與智慧城市的發展 美國在台協會經濟組官員安瑞恩說 : 台灣本身的市場規模不大, 但如果台灣有決心成為智慧城市的實驗場所, 就可以在本地為全球市場進行產品開發 16 taiwan business topics august 2017

17 Smart Cities The smartest cities Several cities in Taiwan have been early smart-city adopters. Taichung is among the most successful, observes MIC s Gan. Drawing on telecom operators resources, Taichung has vastly improved broadband coverage in its outlying areas, she explains. Leveraging IT technology, the government has made it possible for children in remote areas to borrow books from cloud-based libraries, for teachers living in those areas to conduct video conferences, and for farmers to monitor their crops digitally to increase production. Meanwhile, the government is moving to tap Taichung s traditional industrial strength to build the city into a smartmachinery hub. Smart machinery applies IoT and artificial intelligence technology to automated production lines and precision machinery. In April, the Cabinet proposed to set up a dedicated smart-machinery industrial park and R&D center in Taichung by The Taichung City government expects the 50-hectare park to attract 50 companies and NT$70 billion in investment. During a visit to France in April, the Taichung city government signed an agreement on smart-machinery cooperation with French software maker Dassault Systemes SA and the Paris branch of ITRI. Taichung needs Dassault Systemes modeling and calculation software technology to develop its smart machinery industry, Taichung Mayor Lin Chia-lung said at the signing ceremony. The government has struck a bullish tone on Taichung s smart-machinery initiative, setting a goal to export entire smart-machine factories and production lines to Southeast Asia, focusing on machinery for the aerospace, automotive, printed circuit board, and textile industries. During the Cabinet meeting in April, Premier Lin Chuan noted that Germany and Japan are today s leaders in machinery production. Yet as Taiwan develops its smart machinery capabilities, it is envisioned [that] Taiwanese products can outcompete Japanese and German products to carve out a niche in the market, Lin was quoted as saying in the English-language Taipei Times. Taichung will also build an NT$60 billion Smart City Demonstration Zone with an Intelligent Operation Center (IOC). A key part of this initiative will be the implementation of a traffic monitoring system to collect data about traffic patterns that will be analyzed to enable Taiwan s popular YouBike system has spawned a number of smartphone apps. photo: wikipedia 智慧城市前段班 資策會的分析師甘岱右說, 台灣有好幾個城市早就開始採用智慧城市技術, 而台中是其中做得最好的城市之一 她說, 台中市政府利用電信業者的資源, 大幅改善偏遠地區的寬頻覆蓋率 市府藉著資訊產業技術, 使偏遠地區的學童能夠借閱雲端圖書館的書籍, 讓那些地區的老師可以透過視訊參與會議, 也讓農民利用數位工具監控作物生長情況, 以提高產量 同時, 台中市政府也在利用當地傳統產業的實力, 要把台中建設成為智慧機械的樞紐 所謂智慧機械, 是把物聯網與人工智慧技術運用於自動化生產線和精密機械 今年 4 月, 行政院提出要在 2019 年以前, 在台中成立智慧機械工業園區和研發中心 台中市政府預期這個 50 公頃的園區將吸引 50 家企業進駐, 投資額達 700 億新台幣 台中市府代表團今年 4 月訪問法國期間, 與法國軟體廠商達梭系統及工研院在法國的分支機構簽署智慧機械合作協議 台中市長林佳龍在簽訂協議的儀式上說, 台中發展智慧機械產業, 需要達梭系統的 模型與運算軟體技術 台灣政府對台中發展智慧機械產業的計畫信心滿滿, 表明目標是要對東南亞進行智慧機械整廠和整個生產線的輸出, 重點是航太 汽車 印刷電路板與紡織業的機械 閣揆林全在 4 月的行政院院會中指出, 德國和日本是當今機器設備生產的領導者, 但據英文 Taipei Times 引述他的話說, 隨著台灣發展智慧機械能力, 可以想見台灣產品可以超越日本和德國的產品, 在市場上打開一片天 台中也將投入 600 億新台幣, 打造包含智慧營運中心的智慧城市展示區 根據荷蘭駐台貿易暨投資辦事處 4 月的一份報告, 台中這項計畫的一個重要部分, 是要建構交通監控系統, 以收集交通動態的資料用於分析, 幫助市府當局提升交通與空氣品質管制以及緊急應變的能力 台北市也已推行有效的智慧城市解決方案, 其中最為人知的是 YouBike 共享單車計畫 它在 2012 年推出後廣受歡迎, 如今已經成為台北市民生活的一部分 台北市政府跟技術廠商及研究機構合作, 讓 YouBike 變得越來越 聰明, 例如台灣科技大學和工研院為 YouBike 開發了 RunKeeper 智慧型手機 taiwan business topics august

18 Cover story Smart Cities Taipei City s pay.taipei platform can be used for many purposes, including payment of utility bills, parking feels, and medical bills from city hospitals. the city to better control traffic, air quality, and emergency responses, according to an April report by the Netherlands Trade and Investment Office in Taiwan. Taipei has also implemented effective smart-cities solutions. The best known of these is the bicycle-sharing program YouBike, which began in 2012 and has become so popular it is now a way of life in Taipei. YouBike has grown increasingly smart thanks to the Taipei city government s partnerships with tech vendors and research institutes. For instance, the National Taiwan University of Science and Technology and ITRI developed the RunKeeper smartphone app for YouBike, which both tracks fitness information and helps users locate restaurants. Run- Keeper works together with the EasyCard transportation card. When a user rents a YouBike with an EasyCard, it gathers data on the person s journey and stores it in the cloud. The RunKeeper app can then send information about restaurants and events of interest to users based on analysis of that data. In June, Taipei City rolled out its own mobile payment platform: pay.taipei. It can be used to pay utility bills and parking fees, as well as medical bills at Taipei City Hospital s eight branches. With the establishment of the new payment system, previous limitations on when and where bills could be paid will be overcome, Taipei Mayor Ko Wen-je was quoted as saying in the Taipei Times. As part of a smart city field-testing initiative, the Taipei city government will launch a three-month trial of self-driving buses in the city s Xinyi district this year. The autonomous buses will be tested in the bus lanes on XinYi and RenAi Roads after midnight. Remotely controlled from an operations center, the buses can travel at speeds of kilometers per hour and are fitted with GPS, radar, and navigation computers. The Taipei government hopes the buses can provide an alternative form of late-night transportation to reduce bus drivers workload. The central government will need to amend regulations to allow the self-driving buses to be licensed, however, before they can go into service. Nationwide solutions In a few cases, Taiwan has been able to implement smart cities programs across metropolitan borders. For instance, under a NT$5 billion 4G APP, 它可以記錄運動健身資訊, 也可以幫使用者找尋餐廳 RunKeeper 可以跟悠遊卡搭配使用, 民眾用悠遊卡租 YouBike 時,RunKeeper 會收集使用者騎程路線的資訊, 上傳到雲端, 並根據對這些資訊進行的分析, 向使用者傳遞有關餐廳和當地活動的消息 今年 6 月, 台北市政府推出自己的行動支付平台 pay.taipei, 可以用來付水電費 停車費, 以及市立聯合醫院共 8 個院區的醫療帳單 Taipei Times 引述市長柯文哲的話說 : 有了這個新的付費方式, 原本只能在特定時間 特定地點付費的問題就解決了 台北市政府推動智慧城市實驗計畫的做法, 包括今年將在信義區推出無人駕駛公車, 為期 3 個月 無人駕駛公車將在午夜過後的時段, 在信義路與仁愛路的公車專用道上測試 這些公車將由遠端的營運中心控制, 車速在 20 到 50 公里之間, 車上配備衛星定位裝置 雷達和導航電腦 市府希望這種公車可以成為深夜的另一種交通工具, 減輕公車司機的工作負擔 但在這項服務上路之前, 中央政府必須修改法規, 讓無人駕駛公車可以取得上路的執照 全國性解決方案 台灣有幾個跨越都會界線的智慧城市計畫, 例如當局投資 50 億新台幣, 利用 4G 技術在連接台北市 桃園國際機場與桃園市中壢區的桃園機場捷運列車上提供免費 Wi-Fi 服務 這是台灣第一個全面性的捷運免費 Wi-Fi 系統 在智慧城市計畫帶動下, 台灣高鐵列車的 Wi-Fi 服務也已提升 從 8 月起, 高鐵乘客只要有 itaiwan 帳號 ( 申請即可在特定範圍免費使用 Wi-Fi), 就可以在全線列車上免費利用 Wi-Fi 上網 乘客在搭乘高鐵時, 原本就可以利用 4G 上網, 但因為高鐵北部路段有好幾個隧道, 因此訊號並不穩定 同時, 台南市政府也已擴充戶外免費 Wi-Fi 服務, 做法是在 1,200 個交通號誌控制箱上設置 4G 熱點 市府並計畫在不久的將來, 要在市區公車上設置熱點 到目前為止, 台灣最成功的全國性智慧城市計畫, 是遠通電收推出的 etag 電子收費系統 這個系統使台灣高速公路收費出現革命性的變化, 車輛不需要為了通過收費站而減速 車道上方的門架利用無線射頻辨識 (RFID) 技術, 掃瞄貼在車輛擋風玻 18 taiwan business topics august 2017

19 Smart Cities (fourth-generation mobile network) technology-based program, free Wi-Fi was installed on the Taoyuan Metro, which connects Taipei City, Taoyuan International Airport, and Taoyuan s Zhongli District. It is Taiwan s first comprehensive free Wi-Fi system on a metro line. The initiative is also boosting Wi-Fi access on Taiwan s high-speed rail (HSR) network. From August, passengers using an itaiwan account (a free Wi-Fi service) will be able to access the internet with Wi-Fi on all HSR trains. While it is already possible to use a 4G mobile internet connection to go online during an HSR trip, the connection is unstable because of the several tunnels on the northern end of the line. Meanwhile, the Tainan city government has expanded free outdoor Wi-Fi access by placing 4G hotspots in 1,200 traffic light control boxes. It intends to install similar devices on its city buses in the near future. The most successful national smart cities initiative thus far has been the etag electronic toll system developed by Far Eastern Electronic Toll Collection Co. (FETC). The system has revolutionized toll collection in Taiwan by allowing cars to cruise through toll stations at normal highway speed. Electronic gantries overhead use RFID (radio frequency identification) technology to automatically deduct tolls from user accounts linked to etag stickers on vehicle windshields. The cost per toll is based on distance traveled, with the first 20 kilometers of the day free. Drivers can add value to their etag account at 11,000 different outlets nationwide. Research by MIC has found that etag has been a success in Taiwan for four main reasons. First, Taiwanese citizens welcome new technology when it is simple to install and free of charge. Second, the level of highway usage is high, which has driven demand for the service. Third, etag s technology is excellent, with a tolling success rate exceeding 99.95%. Finally, Taiwanese consumers prefer to make small payments in cash, and etag enables them to add value to their cards easily at convenience stores. Covering more than 1,000 kilometers of highway, etag is the largest electronic toll collection system in the world. FETC executives say it has helped drivers reduce fuel costs as their travel time is now anywhere from five to 30 minutes shorter. Overall annual savings from the etag system are estimated at roughly NT$2 billion. Crucially, Taiwan was able to implement the etag system nationally, which gives it global potential. Smart cities initiatives need to be successful at the national level to be credible as exports, says Stephen Su, general director of ITRI s Industrial Economics and Knowledge Center (IEK). If it s just a local program, it can seem unproven to other countries who want to buy something they can implement nationwide themselves. In 2014, FETC inked a deal with Vietnam under which it will advise the Southeast Asian country on the installation and operation of an ETC system. Vietnamese officials lauded Taiwan s ability to execute a multiple-lane free-flow mechanism on freeways, the company says. FETC says it is also making arrangements to develop ETC systems in the Philippines, Malaysia, and Thailand. Regulatory roadblocks Industry experts say that there is just one thing likely to crimp Taiwan s smartcities ambitions: bureaucratic intransigence. They point to the obstacles faced by ride-hailing app Uber, which had created high-paying jobs by Taiwan standards and provided transportation service that was usually better than local taxis. 璃的 etag 條碼, 藉以計算費用 收費標準依里程計算, 每部車每天有 20 公里的免費里程 駕駛人可以在全台 11,000 個地點, 為 etag 加值 產業情報研究所的研究發現,eTag 在台灣獲得成功, 有 4 個主要原因 首先, 如果新科技安裝簡單, 而且免費, 就會受到台灣民眾的歡迎 ; 第二, 台灣的高速公路使用率很高, 帶動了對 etag 的需求 ; 第三,eTag 技術優良, 收費成功率超過 99.95%; 最後一個原因是, 台灣消費者偏好小額現金交易,eTag 讓他們可以在便利商店輕鬆加值 台灣 etag 系統涵蓋的里程達 1,000 多公里, 是全球規模最大的電子道路收費系統 遠通電收的主管說,eTag 幫助用路人減少油耗, 因為行車時間縮短了 5 到 30 分鐘, 每年因為 etag 系統而省下的總支出估計達到 20 億新台幣左右 重要的是台灣能夠在全球推行 etag 系統, 這使得 etag 具有全球性的潛力 工業技術研究院產業經濟與趨勢研究中心主任蘇孟宗說 : 智慧城市計畫要在國家層級獲得成功, 才能夠出口 如果只是地方層級的計畫, 其他國家如果想要購買能夠運用於全國的解決方案, 就會覺得你的計畫還沒有通過考驗 2014 年, 遠通電收跟越南當局簽訂合約, 要為越南建置和營運 ETC 系統提供諮詢 遠東電收表示, 越南官員讚揚台灣在高速公路執行 多車道自由流通機制 的能力 該公司並說, 他們正在 進行安排, 要在菲律賓 馬來西亞與泰國發展 ETC 系統 法規障礙 產業專家說, 只有一件事情可能會限縮台灣發展智慧城市的雄心壯志, 那就是官僚的故步自封 專家們舉叫車服務 Uber 遭遇的障礙為例指出, 它曾創造以台灣標準來說算是高薪的工作機會, 也提供了往往優於本地計程車的交通服務, 但產業經濟與趨勢研究中心主任蘇孟宗說 : 台灣對待 Uber 的方式, 對於台灣在整體數位經濟中的遠大目標沒有助益 Uber 台灣區總經理顧立楷去年在接受 ICRT 廣播電台訪問時警告說,Uber 在台灣的經驗, 可能傷害本地的創業生態環境 他說, 前景看好的新企業可能決定把焦點放在別的市場, 因為他們覺得在那裡較受歡迎 taiwan business topics august

20 Cover story Smart Cities Vehement protests by taxi drivers are a major reason why Uber has had difficulty entering this market. Taiwan s treatment of Uber wasn t helpful for its ambitions in the overall digital economy, says IEK s Su. In an interview with ICRT last year, Uber s Taiwan general manager Gu Li-kai warned that Uber s experience in Taiwan could harm the startup ecosystem here. Promising young companies may decide to focus on other markets which they feel are more hospitable, he said. Industry observers have long urged the government to foster a more dynamic start-up environment, which they say would be beneficial for the development of smart-cities initiatives. At present, certain regulations constrain the ability of young companies to be listed on local stock exchanges. For instance, the regulations for a company to go public photo: wikipedia require that it show two years of profit, which is rare for a startup, notes the AIT s Engen. To become a leading smart cities hub, Taiwan needs to be more willing to encourage disruptive technology, says MIC s Gan. She notes that many types of new technology and business models are incompatible with existing laws and regulations, such as unmanned aerial vehicles (UAV), autonomous vehicles, and home-sharing service Airbnb. Taiwan has been slow to accommodate all these developments. If Taiwan cannot modify laws and regulations accordingly, it will be difficult for emerging applications to achieve widespread adoption, Gan says. This will hinder the development of smart cities, while the general public will be unable to enjoy the technological innovations brought by those emerging applications. Yet Taiwan s regulators can move swiftly to embrace new technology when it is something they support. Indeed, MIC notes that the Taiwan Area National Freeway Bureau helped FETC to consolidate its ETC system, which put the system on the fast track to implementation. Neither Europe nor the United States has been able to move as expeditiously as Taiwan in the field of electronic toll collection. Taiwan s smart cities initiatives may also help raise its global profile. A number of Taiwanese cities, for example, last year participated in the United States Global Cities Team Challenge, a collaborative platform sponsored by the U.S. Department of Commerce for the development of smart cities. At the 2017 event being held this month in Washington, D.C., a Taiwan delegation of about 30 members is scheduled to attend. IEK s Su notes that a smart cities regulatory sandbox may be forthcoming to provide more room for innovation. The government is currently accepting bids for a new round of smart-city project applications, with the winners to receive government funding for their initiatives. The bidders might influence the government to introduce the regulatory sandbox, he says, which would certainly allow more flexibility for experimentation with innovative business models. 長期以來, 業界觀察家一直敦促政府培育動態性較高的創業環境, 並指出這有利於智慧城市計畫的推展 目前有些規定使得成立不久的公司難以在本地股市上市, 美國在台協會的安瑞恩舉例說, 企業上市的規定是必須有兩年的獲利紀錄, 但這對新創公司來說並不常見 產業情報研究所產業分析師甘岱右說, 台灣想要成為主要的智慧城市樞紐, 必須更願意鼓勵破壞性技術 她指出, 很多新科技和商業模式跟現行法律和規定不相容, 例如無人飛行器 無人駕駛汽車和住所分享服務 Airbnb 台灣接納這些新發展的腳步相當遲緩 甘岱右說 : 如果台灣不能修訂法規以因應新的發展, 新出現的應用方案將很難被廣泛運用 這將阻礙智慧城市的發展, 一般大眾也將無法享受這些新興應用方案帶來的科技創新 但如果是台灣官員支持的新科技, 他們可以很 快接受 產業情報研究所指出, 台灣區國道高速公路局曾協助遠通電收整合 ETC 系統, 使這個系統可以很快上路 在高速公路電子收費方面, 歐洲和美國的腳步都跟不上台灣 智慧城市計畫也可能幫助台灣提升國際能見度, 例如台灣有好幾個城市在去年參加美國的全球城市團隊挑戰, 這是由美國商務部為智慧城市發展所建立的合作平台 2017 年的全球城市團隊挑戰本月在華盛頓舉行, 台灣一個由 30 人組成的隊伍將會參加 產業經濟與趨勢研究中心主任蘇孟宗指出, 政府可能建立智慧城市的監管沙盒, 為創新提供更大的空間 政府目前在進行新一輪智慧城市應用計畫案的招標, 得標者可以得到政府的經費 蘇孟說, 投標企業可能使政府建立監管沙盒, 這 肯定可以讓創新商業模式獲得更大的實驗彈性 20 taiwan business topics august 2017

21 Smart Cities A NEW APPROACH TO SMART CITY DEVELOPMENT STRATEGY IN TAIWAN Taiwan has created several new programs that offer new opportunities to Smart City application developers. BY STEPHEN SU It is estimated that by 2050, over 70% of the global population will live in cities, including at least 29 megacities with populations exceeding 10 million people. Surging urban populations will increase challenges with regard to transportation, security, pollution, healthcare, and other governance/ social issues. At the same time, finding ways to solve these issues would spur entrepreneurial opportunities and economic benefits. An array of technologies developed in transportation, communication, and others sectors collectively known as smart city applications promise to help cities not only to meet these challenges but to thrive. According to a World Bank forecast, once the usage of a smart application reaches 85% in a city with over one million population, its potential economic return could be times its investment. In addition to economic value, smart city development can help promote cultural heritage, enhance historical preservation, and increase environmental sustainability. Over the last 10 years, Taiwan s central government has initiated several smart city development projects, and a variety of smart city applications have been launched through various forms of development strategies and funding. Most of them effectively leveraged Taiwan s strengths in ICT technologies, and as a result many cities in Taiwan have won worldwide recognition and accolades, such as the Intelligent Community Forum (ICF) awards. One of the most successful examples of a smart city application in Taiwan has been the freeway Electronic Toll Collection (ETC) system, which adopted a single standard throughout Taiwan. Built in line with a national mandate to automate all toll stations starting December 2013, eventually over 6 million car owners joined the ETC system. The large amount of user feedback has helped to continuously improve the system, which has been able to achieve an 88% penetration rate among auto owners, 94% usage rate, and 99.9% accuracy. Moreover, it is estimated that the system has saved over 128,000 tons of CO2 emissions, 5.3 million liters of gasoline, and toll tickets equivalent to the height of 550 Taipei 101 towers. As a result of the successful implementation in Taiwan, many opportunities to install similar systems in Southeast Asia and South America are being discussed. However, Taiwan still faces many challenges in improving its future smart city development strategy to capture more business taiwan business topics august

22 Cover story Smart Cities opportunities: Lack of coordination between the central and local governments to roll out successful pilot cases from one city to another. Every city prefers to adopt unique smart city applications to impress its own constituents, but due to incompatible standards, systems are unable to function across different cities. Overly conservative development and adoption of innovative applications (e.g. third-party payment) and business models (e.g. Uber). Consequently, local companies find it s a challenge to either develop differentiated solutions or scale up business operations quickly. Inadequate involvement of young people in collaborative innovation ecosystems (e.g. crowd sourcing, crowd mining). Taiwan s industrial development has seen more achievements in hardware than in software or systems, making it difficult to maximize the value of the digital economy and social networks. New approach in 2017 This year the Taiwan government has decided to adopt a new national approach to smart city development in hopes of fostering more business opportunities and cultivating the next ETC success. The long-term vision is to formulate a national smart city development strategy for resolving local issues with an eye on global business opportunities. The three major strategic directions should include: 1) integrated planning for sustainable cities, 2) systematic and fast rollouts of successful pilots, and 3) a collaborative innovation mechanism for citizen involvement. Referencing the EU s smart city framework, Taiwan should consider six categories of KPIs for measuring future outcomes: Economic benefits, social benefits, environment sustainability, city governance, mobility network, and people participation. The following major principles must be incorporated: Adopting a people-oriented approach to resolving local urban issues. Promoting service-based system solutions to create a User-centric Applications Ecosystem. Limiting pilot tests of new applications to one application per city, with no more than two similar applications to cultivate fair competition. Encouraging large enterprises to help smaller ones to drive development of the industry ecosystem. Establishing Public-Private-People Partnership (4P) to promote innovation and entrepreneurship platforms. In addition to governments and corporations, participants should include individuals, research institutes, universities, and special interest groups. For regulators, allowing the practice of a regulatory sandbox to enable experimentation on new technological innovations. Collaboration between the central and local governments to incubate successful pilot tests and roll-outs to different cities. Selecting national teams from Taiwan to join international teams for capturing overseas business opportunities. The Smart City Challenge conducted by the U.S. Department of Transportation (DOT) in 2015 provides a successful model for benchmarking. The program invited medium-size cities with a population of 200,000 to 850,000 people to submit smart transportation applications. In the first round, roughly 300 companies from 80 cities submitted their proposals. Seven city winners were awarded US$100,000 each. For the second round of competition in 2017, Columbus, Ohio was the overall winner and received awards of US$40 million from DOT and US$10 million from the Vulcan Partners private investment fund. The broad participation and the high quality of submitted proposals were beyond DOT s original expectations and were considered a huge success. Another important worldwide trend for Taiwan to embrace in its smart city development strategy is to establish a Usercentric Applications Ecosystems (see graph) by strengthening its industry competitiveness through a fusion of soft power and hard power. The ecosystem can be pictured as a circle that extends upward from the famous smiling curve devised by Acer s Stan Shih. The extension beyond branding and innovative R&D include user services and behavioral studies, big data analyses, application software, and system integration. At the top of the circle is the high-ground position maximizing the value-add by orchestrating the roles and activities of different key stakeholders among manufacturing, branding, and R&D. Leading companies like Apple, Google, Amazon, and Alibaba have firm control of their ecosystems high-ground positions and therefore receive greater valuation from capital investors. Taiwan s high population density and such other characteristics as its YouBike program, 24-hour convenience stores, and public transportation system of rail plus buses gives it an advantage in creating unique Smart City Applications Ecosystems in smart transportation, smart communities, smart healthcare, and other applications. After extensive research and discussion across major cities, government organizations, corporate leaders, research institutes, 22 taiwan business topics august 2017

23 Smart Cities and universities, the Taiwan government in April set up a new round of requests for proposals (RFPs) for smart city pilot projects. The RFPs will be administered by the Industrial Development Bureau from the Ministry of Economic Affairs, with supervision from the Asia Silicon Valley Program overseen by the National Development Council. Several key features of the RFPs include: The targeted applications are smart transportation, smart healthcare, and Internet of Things (IoT) platforms. The proposal must be created by a team of domestic business enterprises led by a private company. Local government support is required for the pilot tests of each smart city application. The first-phase timeframe for completion of the Proof of Concept (PoC) and Proof of Service (PoS) is six months. Specific milestones should then be proposed and achieved before moving on to completing Proof of Business (POB) within another 18 months. To encourage large corporations to value pilot opportunities more than budget, the maximum government matching fund is set at 30%. The deadline for proposal submission was mid-june this year. Another wave of proposal solicitations should follow in early International collaboration Taiwan will have difficulty assembling an all-taiwan team able to compete in the world market. By being part of an international effort, however, the Taiwan team can play a key role in the international smart city ecosystem in helping resolve city-related problems in Taiwan before capturing business opportunities in overseas markets. For the latest Smart City RFPs by the Taiwan government, bidding company teams are highly encouraged to include strategic global partners with complementary strengths in technology, solutions, business operations, or market channels. By including strategic partnerships with leading international parties, Taiwan s smart city development strategy will be able to achieve greater competitiveness and impact in the worldwide market. Stephen Su is General Director of the Industrial Economics & Knowledge Center (IEK) at the Industrial Technology Research Institute (ITRI). WILL THE NEXT SILICON VALLEY BE IN TAOYUAN? One of Taiwan s most up-and-coming cities hopes to become a preeminent innovation hub in Asia. Taiwan has bold ambitions for its industrial transformation. One of the central tenets of that bid is the Asia Silicon Valley Development Plan, which policymakers hope will create a hotbed of technological innovation in the northern Taiwan city of Taoyuan. The plan has two primary objectives, according to Taiwan s National Development Council (NDC). The first is to make Taiwan a leader in the Internet of Things (IoT) segment, and the second is to build a solid start-up and entrepreneurship ecosystem. Policymakers say Taiwan does not aim to replicate California s Silicon Valley in Taoyuan, but rather to encourage innovation among local firms. In a statement published on the Taoyuan government s official website, Mayor Cheng Wen-tsan said that although Silicon Valley is a unique and non-duplicable entity, its innovative spirit, willingness to invest in research and devel- Taoyuan s smart city program also involves the development of self-driving cars for sharing among users. photo: cna taiwan business topics august

24 Cover story Smart Cities One architectural conception of how the area near Taoyuan International Airport may be developed. photo: taoyuan AEROTROPOLIS opment, exchanges between professionals, and introduction of capital can all be readily adopted. According to Cheng, the Asia Silicon Valley Plan will not only connect Taipei, Taoyuan, and Hsinchu, it will also create a bridge between Taiwan and technology centers in other countries throughout the world. He noted that the Asia Silicon Valley Development Plan has a core spirit that calls for adopting an open and global perspective, attracting professionals from around the world, and encouraging industrial innovation and transformation. The Tsai Ing-wen administration has chosen Taoyuan as the site for its Asia Silicon Valley initiative because the city has a relatively large young population, is already home to a number of technology enterprises, and is close to Taiwan s main international airport, analysts say. Through the program, the Tsai administration aims to build a startup cluster in Taoyuan that will consolidate Taiwanese firms R&D, innovation and manufacturing capabilities. There are two pillars behind this program: connect locally and act globally, explains Patrick Wu, a green-energy analyst at the state-backed Market Intelligence & Consulting Institute (MIC) who is working with the government on the Asia Silicon Valley program. By connecting locally, the government is set to enhance smart applications and IoT supply chains by converging them together in Taoyuan. By acting globally, the government is set to take advantage of Taoyuan s short distance from the airport to improve export and import efficiency. Building an IoT hub Further, the Asia Silicon Valley program aims to make Taiwan a hub for the emerging IoT segment, focusing on six target areas: internet security, mobile living, artificial intelligence, autonomous driving, the New Southbound Policy (a government initiative to build stronger links between Taiwan and ASEAN countries, India, Australia, and New Zealand), and virtual reality/augmented reality. We reckon the IoT aspect of this program has the best potential to upgrade Taiwan industry, Wu says. He notes that IoT applications will be introduced to industrial zones in Taoyuan under the plan, a development that MIC expects will boost Taiwan s share of the global IoT industry from 3.8% (around US$4.3 billion) in 2015 to 4.2% (US$16 billion) by Smart cities will be an important part of the Asia Silicon Valley Development Plan. Taoyuan will have a smart city demonstration area focusing on smart traffic, smart healthcare, and IoT. Additionally, the Taoyuan city government has developed a dozen intelligent-city promotion projects for execution in the coming years, primarily focusing on aspects of smart governance, smart daily life, and smart industry. In February, Taoyuan was named one of the world s top seven most intelligent communities by the New York-based International Community Forum (ICF). ICF was founded in 1999 to promote information technology and the broadband economy. It selects an Intelligent Community of the Year annually. In an interview with Taiwan Business TOPICS, Mayor Cheng said Taoyuan was recognized thanks to its remarkable performance in three smart-cities initiatives: its smart citizen card, anti-flood river-level-detection system, and intelligent classrooms. The Taoyuan citizen card is a multi-functional card that can be used to pay for mass transit tickets or public parking spaces, borrow books at public libraries, and serve as an e-wallet, among other things. Cheng notes that Taoyuan has issued 780,000 such cards, the highest issuance of any smart card in Taiwan. Taiwan has consistently recorded impressive performances in the ICF rankings, Minister of Economic Affairs Lee Chihkung said in a statement published on the Ministry of Foreign Affairs (MOFA) website. This is because the criteria that Taiwan has established for building smart cities are in line with the six intelligent community indicators on which the selections are based, namely broadband, knowledge workforce, innovation, digital equality, sustainability and advocacy. To be sure, both Taoyuan and Taiwan overall are well positioned to take advantages of the opportunities provided by smart cities and the IoT, but some significant obstacles stand in the way. One of the most vexing is the continued heavy reliance on contract manufacturing. The development space of Taiwanese companies is restricted as most of them are contract manufacturers focused on hardware development rather than brand building or software and application developments, says MIC s Wu. They also have insufficient R&D resources in many cases. Taiwanese industry must better integrate its resources, he says. Taiwan companies have a variety of solutions, but without an integrated initiative they are unable to enjoy synergies which come when businesses collaborate and are not big enough to compete with global players. By Matthew Fulco 24 taiwan business topics august 2017

25

26 advertorial Taoyuan: Moving towards a Smart City of Airport Economics A d e l e g a t i o n c o m p r i s e d o f Taoyuan City Government officials, China Airlines Chairman Ho Nuan-Hsuan, and Taoyuan International Airport Corporation President and CEO Shiau Deng-Ke, led by Taoyuan City Mayor Cheng Wen-Tsan, visited the United States from July 4th to July 15th for The Taoyuan City Trade Delegation to the West Coast USA. A total of 40 meetings were held during the 10 days, including discussions with key figures in political circles, in the overseas community, and in the science and technology sectors. They visited multinational corporations, technology industries, universities, and public infrastructure facilities of special interest. During the conversations, Mayor Cheng s concept of airport economics, where an airport drives the investment and economic development, was well-received. He also explained the importance of the Asia Silicon Valley Development Plan one of Taiwan s key industrial innovation initiatives for promoting scientific and technological cooperation between Taiwan and the United States. In visiting the United States for the first time as the mayor, he appreciated the chance to have direct Meeting with members of Congress Ed Royce, Ted Lieu and Jimmy Gomez discussions with U.S. political figures. They were very helpful in promoting Taiwan-U.S. relations, especially in terms of economic and trade connections between California and Taiwan. In addition, the trip enabled Taoyuan to raise its international visibility substantially. The prominent individuals that the delegation called on included four members of Congress: Ed Royce, House Foreign Affairs Committee Chairman; Judy Chu, the first Chinese immigrant elected into the Congress; Ted Lieu, the first Taiwanese-born Congressman; and Jimmy Gomez, a leading Hispanic Representative. In addition, the delegation held discussions with 17 members of the California state legislature, the Deputy Mayors of Seattle and Los Angeles, leaders of Taoyuan s sister cities San Bernardino County and the City of Irvine, and many other county and city heads. The delegation was invited to visit the California State Capitol of Sacramento. Cheng also spoke with California State Treasurer John Chiang and State Attorney-General Xavier Becerra regarding health insurance systems and mutual assistance between 26 taiwan business topics august 2017

27 advertorial the judicial authorities in Taiwan and the United States. Invited to the California State Assembly, Mayor Cheng was given a public introduction and recognition by Speaker Anthony Rendon, marking the first time in recent years a Taiwanese political figure enters the California State Assembly. Mayor Cheng reciprocated the favor by inviting Speaker Rendon to visit Taiwan, as his friendliness and kindness have made a great contribution to relations between California and Taiwan. During the visit, Mayor Cheng toured 12 important multinational companies and technology enterprises including Boeing, Costco, Microsoft, Nvidia, and Hewlett-Packard Enterprise. He also visited the California NanoSystems Institute at UCLA, spoke with scholars from University of Southern California, and toured public infrastructure of particular interest such as the Rancho Seco Solar Power Plant, which was converted from a nuclear Visit at California State Assembly power plant to a solar power site. Mayor Cheng noted that many technology enterprises within San Francisco s Bay Area Council and Silicon Valley wish to establish more connections with Taiwan, and that Taoyuan is Taiwan s portal as well as the seat of the Taiwan Aerotropolis project. Since many of the large high-tech firms in Silicon Valley have close cooperation with partners in Taiwan, Cheng said he hopes that Taiwan-U.S. cooperation will expand as a result of the the Asia Silicon Valley Development Plan, enabling Taoyuan to truly become a smart city of airport economics. 桃園市 : 邁向 機場經濟學 的智慧城市 鄭市長 何董事長與波音集團簽約合影 桃 園市長鄭文燦率領桃園團隊, 在桃園市政府官員 中華航空董事長何煖軒 桃園機場公司總經理蕭登科一行陪同下, 於 7 月 4 日至 7 月 15 日赴美進行 2017 桃園市政府美西政經之旅 鄭市長表示, 十天內安排了 40 個拜會行程, 包括與政界 僑界及科技界重要人士見面, 也參訪跨國企業 科技產業 大學及主題公共建設 他提出的實踐 機場經濟學 理念, 以機場帶動投資及城市經濟發展, 獲得許多迴響 同時, 鄭市長也說明了台灣的產業 創新計畫之一 亞洲. 矽谷 方案, 對於促進台美科技合作的前瞻構想與重要性 鄭市長說, 雖然他是首次以市長身份訪美, 但與美方政界人士的直接對話, 將有助於增進台美關係, 特別是加州與台灣的經貿交流 同時, 也讓桃園的國際可見度大幅提高 鄭市長指出, 此次拜會美方政要 40 位, 包括 4 位聯邦眾議員, 外交委員會現任主席 Ed Royce 第一位華裔眾議員趙美心 (Judy Chu) 第一位出生臺灣的眾議員劉雲平(Ted Lieu) 及具有墨西哥裔代表性的眾議員 Jimmy Gomez 另外, 與 17 位加州議會參眾議員, 西雅圖 洛杉磯副市長, 桃園姊妹市聖貝納迪諾郡 (San Bernardino County) 爾灣市 (City of Irvine) 首長, 以及許多郡級與市級的首長會談 他並與加州財務長江俊輝 (John Chiang) 及加州檢察總長 Xavier Becerra 會晤, 針對健保制度及台美司法互助 網路安全等議題交換意見 ; 更重要的是, 市府團隊受邀造訪加州首府沙加緬度 鄭市長進入加州眾議院接受議長 Anthony Rendon 公開介紹及表揚, 成為近年來第一位走進加州議會的台灣政治人物 鄭市長也當面邀請議長訪台, 他的友善與積極, 對於加州與台灣的政界交流層級有所幫助 鄭市長參訪了 12 家重要跨國企業及科技廠商, 如波音集團 好市多集團 微軟集團 輝達 Nvidia 慧普集團( 慧與科技 HPE) 等, 並拜會加州大學洛杉磯分校奈米中心 與南加州大學政治經濟學者對話, 參訪主題性公共建設, 如從核電轉型為太陽能的蘭喬賽可電廠 (Rancho Seco Solar Power Plant) 鄭市長說, 桃園是台灣的窗口, 也是台灣機場城市的代表, 加州包括舊金山 灣區商業委員會 (Bay Area Council) 或矽谷的許多科技企業, 都希望與台灣多交流 他說, 矽谷的科技大廠有許多的合作夥伴都在台灣, 希望藉由 亞洲. 矽谷 計畫擴大台美科技合作, 讓桃園成為邁向 機場經濟學 的智慧城市 taiwan business topics august

28 doorknock A New Paradigm in Washington The 2017 AmCham Taipei Doorknock mission encounters a hard line on trade issues. BY DON SHAPIRO Early on in the five-day AmCham Taipei Doorknock visit to Washington D.C. in late June, the delegation became starkly aware of just how much the operating style of the U.S. government has changed under the Trump administration. Even career government officials who had served in previous administrations adopted a tougher tone this year, asserting that little progress could be expected in expanding bilateral economic ties unless Taiwan acts decisively to shave its trade deficit with the United States and tackle major outstanding trade issues. Taiwan s restrictions on the import on certain U.S. beef and pork products, always of concern to U.S. economic officials, were brought up earlier in the conversations than in recent years and criticized sharply as violations of existing commitments. Lack of progress toward solving these problems, it was suggested, could lead to such measures as delays in scheduling the next round of high-level talks under the bilateral Trade and Investment Framework Agreement (TIFA), negotiations that are normally held on an annual basis. Washington insiders made clear that the new hardline approach to trade policy is not directed solely at Taiwan, but reflects the Trump administration s inclination to view trade relations chiefly through the prism of the impact on American jobs and manufacturing jobs in particular. Besides zeroing in on trade deficits, the Trump government has stressed the need for reciprocity in trade relations, stating that trading partners should not deny benefits to the United States that they themselves enjoy in the U.S. market. But what has been called the personalization of foreign policy under President Trump puts Taiwan at a distinct disadvantage, since the absence of formal diplomatic relations presents obstacles for high-level officials of the two governments to meet and develop rapport. As governments around the world scramble to come up with new strategies and tactics to cope with the new paradigm in Washington, friends of Taiwan in the U.S. capital described Taiwan as still behind the curve. Adding to what political observers termed the confusing and uncertain atmosphere currently prevailing in Washington is the far from complete staffing in major government departments. Numerous important government positions remain unfilled, and many of the officials who met with the Doorknock team still had the word acting in front of their titles. As has been widely reported in the media, several competing factions are vying for influence inside the executive branch, and even within the White House staff. And although the Republican Party controls the Presidency and both houses of Congress, President Trump s popularity rating stands at a historic low and the party s legislators are seriously divided on many key issues. These factors, combined with President Trump s habit of sometimes reversing his policy stance, make it difficult to predict what posture the new administration will ultimately adopt on either specific trade issues or broader Asian policy following the U.S. pull-out from the Trans-Pacific Partnership on Trump s first day in office. One thing that remained clear to the Doorknock team, however, is the widespread bipartisan support that Taiwan continues to have among members of Congress. At a time when the executive branch appears to be focusing most heavily on the dollars-and-cents aspects of foreign relations, the conversations in legislative offices were often marked by recognition of the democratic values 28 taiwan business topics august 2017

29 ANALYSIS 面對華府新局 商會叩門之旅代表團, 明顯感到美國政府對貿易議題態度轉趨強硬 With Congresswoman Madeleine Bordallo of Guam. and respect for human rights that Taiwan shares with the United States. Said one member of Congress: Congress traditionally has its own view on Taiwan, no matter what the stance of the executive branch. Also clear was that for the foreseeable future American trade negotiators will be preoccupied with revisions to the North American Free Trade Agreement (NAFTA) among the United States, Canada, and Mexico. President Trump had initially considered withdrawing completely from NAFTA, but was instead persuaded to opt for modernizing the agreement. In an irony noted by many commentators, some key principles that the U.S. government now seeks to incorporate in NAFTA were borrowed from TPP provisions. Shaping the policy calendar Although some sources suggested that the NAFTA revamping could be completed before the end of this year, the more common view was that the process will take longer possibly stretching into 2019 since next year will be politically complicated by the presidential election in Mexico and the midterm Congressional elections in the United States. What the post-nafta U.S. trade-policy agenda will look like is difficult to predict. It s a whole new world we re working in right now, the trade specialist on the staff of one Republican senator told the Doorknock team, so who knows what will happen after we finish with NAFTA? In its meetings in Washington, the AmCham Taipei delegation proposed that a natural next step after NAFTA would be U.S. government consideration of a bilateral trade pact with Taiwan. Following up on one of the themes in the Chamber s 2017 Taiwan White Paper, AmCham noted that as the 10th largest trading partner of the United States and an active and constructive member of the Asia Pacific Economic Cooperation forum (APEC), Taiwan would seem to be a logical candidate for that role. Given its relative isolation in the global arena, in addition, Taiwan would undoubtedly be an eager participant in the negotiations, seeing them as a rare opportunity to 六 撰文 / 沙蕩 月底, 台北市美國商會代表團赴華盛頓展開為期五天的 叩門之旅 行程開始沒多久, 代表團成員就明顯感受到川普政府的行事風格, 與過去所熟悉的美國政府截然不同 即便是曾在先前數屆政府服務過的常任官員, 表達立場時, 語氣也顯得強硬, 直言在協助削減美國對台貿易赤字, 以及化解懸而未決的重大貿易議題方面, 台灣若無法採取明確果斷的作法, 台美雙邊經貿關係, 將不會有任何實質進展 美方經貿官員對於美國部份牛 豬肉產品無法輸入台灣這個議題, 向來很關切 他們在與台北市美國商會代表會晤時, 比往年更早提出這個爭議, 嚴詞批評台灣的作法違反承諾 他們認為, 如果這些問題毫無進展, 甚至可能導致台美貿易暨投資架構協定 (TIFA) 下的新一輪高階官員雙邊談判被迫延後舉行 這個談判通常每年舉行一次 華府知情人士明確表示, 川普政府在貿易政策上採取的強硬態度, 並非衝著台灣而來, 只是反映出川普政府看待國際貿易情勢時, 極其重視貿易往來對美國本土就業機會增減的影響, 尤其是製造業的工作機會 川普政府不僅把焦點放在貿易赤字, 也強調國際貿易應該秉持 互惠 原則, 亦即貿易夥伴國若在美國市場享有特定利益, 美國也應獲得同等待遇 川普總統執政之後的 外交政策人格化, 其實讓台灣陷入明顯劣勢 台美之間缺乏正式邦交, 對雙方高階官員之間的會面 建立良好互動關係, 形成諸多挑戰 當世界各國為了因應華府新局面竭力尋求對美新策略 新戰術, 在華府友台人士眼中, 台灣步伐仍顯落後 聯邦政府主要部會許多職缺仍無人填補, 這也讓觀察家口中華府 令人困惑 變動難測 的政治氣氛, 更加明顯 不少政府要職仍然懸缺, 這次商會叩門之旅代表團見到的美方官員, 許多人的職稱仍有 代理 字樣 一如新聞媒體的大幅報導, 美國政府行政部門當中, 不乏為了爭取影響力彼此對抗的派系, 就連白宮幕僚也有類似情形 雖然白宮 參眾兩院現在都由共和黨掌控, 川普總統民調支持度卻處於史上新低, 共和黨籍國會議員在很多重要議題上, 意見嚴重分歧 上述因素之外, 川普總統習於改變政策立場, 也讓外界很難推測這個在川普就職首日就退出 跨太平洋夥伴協定 (TPP) 的新政府, 在特定貿易議題, 或是牽涉範圍更廣的亞洲政策上, 究竟會採取怎樣的態度 另一方面, 這次叩門之旅代表團也清楚感覺到, 美國國會兩黨中, 許多成員對台灣的支持並未減少 相較於行政部門似乎把焦點擺在國際關係當中最攸關財利得失的面向, 商會代表這次造訪國會辦公室時, 討論內容則經常包括台美雙方都努力守護民主價值, 尊重人權 一位國會議員還說, 無論行政部門有怎樣的觀點, 長期以來, 美國國會對台灣都有自己的看法 另一個相當明顯的發展, 是在可預見的未來, 美國貿易談判代表們都會忙於修訂 北美自由貿易協定 (NAFTA, 美 taiwan business topics august

30 ANALYSIS At the Department of Commerce with Undersecretary for International Trade Israel Hernandez and staff. American Chamber of Commerce in Taipei 2017 Doorknock, Washington, D.C. June 26-30, 2017 The Doorknock delegation, led by AmCham Taipei Chairman Albert Chang, together with Vice Chairman Dan Silver and President Andrea Wu, held a total of 45 meetings. Of the team members, 11 were based in Taiwan and eight were Washington representatives of AmCham member companies. GOVERNMENT MEETINGS Office of the U.S. Trade Representative Department of State Department of Commerce (International Trade Administration) Offices of Senators Ben Cardin, Bob Corker, Tom Cotton, Orrin Hatch, Jeff Merkley, Bill Nelson, Pat Roberts, Marco Rubio, Chuck Schumer, and Ron Wyden. Offices of Representatives Madeleine Bordallo, Steve Chabot, Gerald Connolly, Mario Diaz-Balart, Eliot Engel, Gregg Harper, Brian Higgins, Ron Kind, Devin Nunes, Bill Pascrell, Jamie Raskin, Tom Reed, David Reichert, Ed Royce, Brad Sherman, Albio Sires, and Ted Yoho. Staff from Senate Finance Committee, Senate Foreign Relations Committee, House Ways and Means Committee, and House Foreign Affairs Committee American Institute in Taiwan/Washington OTHER ORGANIZATIONS AdvaMed American Enterprise Institute Brookings Institution Council for Strategic and International Studies DPP Liaison in Washington Global Taiwan Institute Heritage Foundation Nelson Report Peterson Institute for International Economics Project 2049 Institute PhRMA Taipei Economic & Cultural Representative Office U.S. Chamber of Commerce U.S.-Taiwan Business Council raise its international profile and bolster relations with the United States. Before leaving for Washington, the AmCham delegation had also been encouraged by recent remarks by influential Senator Charles Grassley from the pork-producing state of Iowa. Previously adamant that the U.S. government should not contemplate a bilateral trade agreement with Taiwan unless Taiwan accepted resolution of the pork-import issue as a pre-condition, Grassley this spring softened his approach by suggesting that the issue could be settled as part of the negotiating process. It was not clear at the time, however, whether the senator spoke only for himself or was reflecting a new line of thinking within the American government. In briefing the visitors from AmCham, executive-branch officials confirmed that the next stage after NAFTA would focus on bilateral negotiations, but offered little hope that Taiwan would be among the target economies. Indicating that the U.S. side already has a list of countries in mind to be priority negotiating partners, they alluded to Japan plus the other four TPP members with which the United States does not already have free trade agreements (FTAs): Vietnam, Malaysia, New Zealand, and Brunei. Also mentioned was the United Kingdom, with whom negotiations would need to wait until Britain s formal exit from the European Union. The officials noted that Taiwan is not currently on the list. Referring to the relatively small staff at the Office of the U.S. Trade Representative (USTR), they said the limited bandwidth means it would take a number of years to work through the existing list before additional candidates for bilateral trade agreements could be considered. Outstanding trade irritants and the beef and pork issues in particular were cited as the primary obstacles to improved trade relations. Unlike Senator Grassley s newly adopted flexibility, officials stressed that no new agreements with Taiwan should be considered while previous obligations remain unfulfilled. They described Taiwan as flatly violating its World Trade Organization (WTO) commitments by failing to base its import regulations on sound scientific evidence and global standards set by the Codex Alimentarius Commission. There also appeared to be no willingness to consider a quid pro quo in the form of assurances that negotiations on a bilateral trade agreement would be forthcoming if Taiwan acts to lift the restrictions on beef and pork. 30 taiwan business topics august 2017

31 ANALYSIS The stated rationale for that view was that trading partners should not need an inducement to do the right thing. Although most of the restrictions on American beef were removed in 2009 under a protocol signed by representatives of the U.S. and Taiwan governments, ground beef and certain internal organs of cattle remain prohibited under a law passed by the Legislative Yuan in direct reaction to that accord. For pork, the issue is Taiwan s ban on imports containing traces of the leanness-enhancing feed additive ractopamine, used by most American hog farmers. Since 2012, Taiwan has allowed beef meeting the international standard of less than 10 parts per billion of ractopamine to enter the market, but has not set such a maximum residue level for pork. Where to go from here For the Tsai Ing-wen administration, already embattled over such sensitive domestic issues as pension reform and working condition standards, opening the market fully to American beef and pork would undoubtedly pose a major political challenge. The problem is thought to lie less with the farming lobby (cattle-raising is not a big business in Taiwan, and policies are being devised to assist the hog farmers) than with consumer groups likely to attack the move as a threat to food safety. The media and opposition politicians could be expected to seize on that issue. Since a bilateral trade agreement currently seems out of reach, some experienced Washington hands advised the Doorknock team that Taiwan might have more chance of success by pursuing a bilateral investment agreement (BIA) instead. A BIA is a smaller package and therefore easier to manage, said one think tank scholar. It was also noted that Beijing would have less standing to object, since China and the United States have already been negotiating a bilateral investment treaty. On the other hand, the same obstacles confronting a trade agreement are likely to be present with a BIA: U.S. dissatisfaction with Taiwan s treatment of the beef and pork issues, as well as USTR s limited resources. Further, U.S. officials in the past have cited possible legal complications surrounding completion of a BIA with Taiwan due to the lack of diplomatic relations. Others in Washington suggested that Taiwan s best opportunity for a breakthrough in international trade relations might come from the current Japanese-led efforts to keep TPP alive, even without U.S. participation. Representatives from the remaining 11 countries have been meeting to discuss a potential way forward, and appear to have been making progress. If enough countries sign on to make a revived TPP a reality, 國 加拿大及墨西哥之間的貿易協定 ) 的內容 川普總統曾一度考慮讓美國完全退出 NAFTA, 後來他又被說服, 選擇修改協定內容, 使其更加 現代化 許多評論家都指出, 美國政府如今企圖在 NAFTA 中加入的關鍵原則, 其實是借自 TPP 原先就設定的規範, 事態發展不免令人感到諷刺 安排政策制定時程 雖然某些消息來源指出,NAFTA 內容的調整, 可能會在今年年底之前完成, 多數華府人士仍認為, 這整個過程將會耗費更多時間, 甚至要到 2019 年才會完成 這是因為明年的墨西哥總統大選與美國國會期中選舉恐怕會使政治局勢更加複雜難測 後 NAFTA 的美國貿易政策走向, 實在難以逆料 在某位共和黨參議員辦公室負責貿易議題的專家跟叩門之旅代表團說 : 現在情況和過去相比, 宛如兩個世界, 誰知道 NAFTA 的討論告一段落之後, 還會發生什麼事情? 台北市美國商會代表們在與華府人士會面時, 提出在 NAFTA 之後, 美國政府自然應該考慮和台灣簽署雙邊貿易協定 商會代表也特別提到 2017 台灣白皮書 中一個主要議題, 就是台灣身為美國第十大貿易夥伴國家, 也是亞太經濟合作組織 (APEC) 相當積極參與 建樹頗多的成員, 是美國考慮簽署雙邊貿易協定的合理對象 此外, 在國際社會中相對孤立的台灣, 必然會熱衷投入貿易協定的相關談判, 積極把握住這提昇國際曝光度的難得機會, 更藉此強化台美關係 啟程前往華府之前, 商會代表聽聞美國豬肉重要產地愛荷華州頗具影響力的 Charles Grassley 聯邦參議員的言論, 頗受激勵 過去,Grassley 參議員強烈堅持台灣解決美國豬肉進口問題, 應是美國考慮推動台美雙邊貿易協定的先決條件 今年春天,Grassley 參議員態度似乎轉趨和緩, 表示他不反對透過雙邊貿易協定的談判, 來化解美豬輸台爭議 不過, 我們無法確知當時 Grassley 參議員就此議題的表態, 僅是他的個人立場, 或是反映出美國政府對此議題的看法已有調整 美國政府行政部門官員在與商會代表們會面時表示, NAFTA 之後, 下一步必然聚焦在雙邊貿易談判, 然而, 台灣要成為美方有意展開交涉的目標經濟體之一, 希望恐怕渺茫 美方官員提到, 日本, 以及越南 馬來西亞 紐西蘭 汶萊等另外四個 TPP 成員國 ( 目前與美國之間無自由貿易協定 ), 比較可能是被美國政府列入名單, 預備優先展開雙邊談判的幾個國家 官員也有提到英國, 不過英美兩國的談判, 可能要等英國正式脫離歐盟之後才會發生 官員還說, 台灣沒有被美國政府列為優先談判對象 他們提到, 美國貿易代表署人力規模相對較小, 以 有限頻寬, 要依照優先名單, 把與各個目標國家的雙邊協定談判程序走完, 大概還需要幾年的時間, 不會這麼快考慮增加名單上沒有的新談判對象 美國官員也認為, 台美貿易尚待解決的敏感議題, 尤其是美國牛 豬肉輸台議題, 是雙方經貿關係向前邁進的主要障礙 與 Grassley 參議員近期言論所展現的彈性不同, 行政部門官員明確指出, 台灣政府若無法履行先前對美方的承諾, 美方不會考慮和台灣簽署新的貿易協定 在他們看來, 台灣政府未能依照合理科學證據, 以及用經過國際食品法典委員會 (Codex) 背書的國際標準來制定商品進口規範, 是台灣斷然違背世界貿易組織 (WTO) 成員國應該履行的承諾 此外, 美國政府顯然不願考慮在對台貿易談判上採取對價 taiwan business topics august

32 ANALYSIS 交換的作法, 亦即他們不會因為台灣解除美牛 美豬進口限制, 就承諾展開台美雙邊貿易協定的談判 而美國政府之所以採取這種態度, 背後邏輯一如官員所表明的, 是美國的貿易夥伴, 理應做正確的事情, 不需要受某種誘因的驅使 雖然 2009 年台灣政府已與美方代表簽訂了擴大美牛進口議定書, 解除了大部分對美國牛肉的進口限制, 但立法院針對這個議定書所通過的法案, 仍禁止牛絞肉 某些牛內臟輸入台灣 美豬輸台的爭議, 主要環繞在台灣禁止那些殘留瘦肉精 萊克多巴胺 的豬肉進口, 不過, 大部分美國豬農都會使用這種瘦肉精 2012 年以來, 台灣政府開放萊克多巴胺殘留量符合國際標準 10ppb 的牛肉進口, 但尚未對豬肉進口設定最高殘留量標準 未來方向 蔡英文政府已經在年金改革 一例一休等國內敏感議題上腹背受敵 如要全面開放美牛 美豬進入台灣市場, 毫無疑問將是蔡政府的艱鉅挑戰 一般認為, 問題癥結並非台灣養牛 養豬業者團體反對, 因為養牛業在台灣規模不大, 政府也已著手規劃協助養豬業者的相關政策 消費者團體以美國肉品威脅食品安全為由, 抨擊政府作法, 應該才是關鍵 新聞媒體 在野黨政治人物想必也會把握機會, 在此議題上多有著墨 既然現在台美雙邊貿易協定的簽訂, 顯得有些遙遠, 部份華府知情人士建議叩門之旅代表團 : 台灣若將目標改為尋求與美國簽訂 雙邊投資協定 (BIA), 成功機率或許較高 一位華府智庫學者說 : 雙邊投資協定整體規模較小, 處理上難度也比較小 他並提到, 由於中國 美國之間已就雙邊投資協定展開談判, 北京當局比較沒有反對台美雙邊投資協定的立場 另一方面, 台美雙邊投資協定, 可能面臨跟貿易協定談判相同的障礙 : 美國政府不滿台灣對於美牛 美豬進口問題的處理方式, 以及美國貿易代表署的資源有限 美國官員過去也曾經提及, 在台美雙方沒有正式邦交之下, 美國與台灣簽署雙邊投資協定, 可能衍生法律方面的疑義 其他華府人士則說, 台灣若想在國際貿易領域有重大突破, 就應該要把力氣放在美國退出之後由日本主導的 TPP 後續協商 目前仍參與 TPP 的 11 個成員國, 已有派出代表一同討論未來可能的努力方向 他們的討論, 似乎也有一些進展 TPP 若能有足夠的國家來支持而重獲新生, 台灣就跟南韓一樣, 非常有可能爭取參與 TPP 第二輪談判 今年 6 月, 在東京一場記者會上, 日本內閣官房長官菅義偉明確表示, 日本歡迎台灣加入 TPP, 這是利多消息 不過中國如果對 TPP 其他成員國施壓, 要求他們反對台灣加入, 日本能否如美國一般, 抵擋得住來自中國的壓力, 難以預料 同時, 華府熟悉國際貿易政治角力的資深人士, 則鼓勵台灣不要放棄爭取與美國簽訂雙邊貿易協定, 即便達成目標所需時間, 會比先前期盼的要久 他們提到, 美日自由貿易協定, 也曾一度被視為毫無實現可能, 關鍵是必須先 種下一個種子, 讓促成協定的構想, 逐漸獲得各方支持 他們認為, 除非現在就明確表達美國政府必須在貿易政策上給予台灣應有重視的理由, 美國不會把台美雙邊協定當作值得提出來研究討論的政策議題 華府人士建議, 無論台灣的目標是與美方建立自由貿易 Taiwan would almost certainly be among the first in line along with South Korea seeking admission when the group expands through a second round. An encouraging sign was the statement at a June press conference in Tokyo by Japanese cabinet spokesman Yoshihide Suga, explicitly including Taiwan among the countries that Japan would welcome for eventual TPP accession. If China were to push other member countries to blackball Taiwan s application, however, it is unknown whether Tokyo will have as much sway to counter that pressure as the United States would have had. At the same time, experienced players in trade politics in Washington would urge Taiwan not to give up on the goal of entering into a bilateral trade agreement with the United States, even if it will take somewhat longer to achieve than originally hoped. Recalling that the notion of a U.S. FTA with Japan was once dismissed as utterly impractical, they note the importance of planting a seed so an idea can gain support over time. Unless advocates start speaking up about why Taiwan should have a prominent place on the U.S. trade agenda, the prospect of a U.S.-Taiwan agreement will never become part of the wider policy conversation in Washington, they maintain. Sources in Washington advised that whether aiming at an FTA or BIA with the United States, or eventual accession to a resuscitated TPP, Taiwan will need to adopt bold measures to conclusively demonstrate its determination to abide by open-market principles and international standards and best practices. The sources emphasized that these steps are in Taiwan s own best interest to help reinvigorate the domestic economy, regardless of the response of trading partners. A major test along these lines is expected to arise in the autumn session of the Legislative Yuan, when a bill to establish a Patent Linkage system for pharmaceuticals will come up for deliberation. Until now, Taiwan has lacked an effective mechanism to prevent generic drugs from reaching the market while the original drug still has a valid Taiwan patent. The issue has appeared in AmCham Taipei s Taiwan White Paper With Senator Ron Wyden of Oregon, Ranking Member of the Senate Finance Committee 32 taiwan business topics august 2017

33 ANALYSIS for more than a decade, and has been one of the major items raised by USTR during TIFA talks. Early passage of the bill, without any diluting amendments, would be taken by the U.S. government and multinational companies as a highly laudable, though overdue, signal of Taiwan s commitment to intellectual property rights protection. Another promising area for progress relates to regulatory coherence. As the Doorknock team made a point of mentioning in its Washington meetings, the Taiwan government took a highly significant step last October when it extended the notice and comment period for new laws and regulations from a mere two weeks to a full 60 days, thus providing stakeholders and all members of the public with ample time to make their views known. The increased transparency and consultation should vastly improve the rules-making process, and will make a favorable impression on Taiwan s trading partners. The challenge now is to ensure that the system is well used, with government agencies abiding by the notice timetable and providing meaningful responses to the outside comments. Considering the importance of domestic job creation to the Trump administration, it was also clear from discussions in Washington that major new Taiwanese investment projects would be an extremely effective way of raising Taiwan s profile in the United States. That Taiwan was represented at the American government s 2017 SelectUSA investment forum (held at about the same time as the Doorknock) with the second largest delegation 140 people from 84 companies was widely noticed and appreciated. The more recent news that Hon Hai Precision (known internationally as Foxconn) has announced plans for a US$10 billion facility to build LCD panels in the state of Wisconsin was widely publicized. These kinds of projects not only generate good will in Washington but also build support for Taiwan at the state and local level. Economic and trade issues aside, other signs of continuing substantial bilateral relations between Taiwan and the United States were evident during the Doorknock week. While the AmCham Taipei team was in Washington, the Trump administration announced its US$1.42 billion arms sales package to help fortify Taiwan s defense posture. And proposed legislation, known as the Taiwan Travel Act, to encourage more high-level visits in both directions by U.S. and Taiwan officials was gaining support in Congress. Following the Doorknock delegation s return to Taipei, AmCham leaders have begun briefing Taiwan officials on the main findings during the trip. Our key message is that this may be a tougher new environment, says Chamber president Andrea Wu, but there is still a lot that can be done to strengthen the bilateral relationship, and AmCham Taipei will do its best to help. Representative Ted Yoho of Florida held a long discussion with the group. 協定 雙邊投資協定, 還是爭取加入重獲新生的 TPP, 台灣勢必要採取 大膽果決的作法, 強力表達願意遵循開放市場原則 國際標準, 採行最佳實務作法 他們同時強調, 這樣的作法, 其實對台灣最有利, 不管貿易夥伴國最後有怎樣的回應, 都有助於重振台灣的經濟 立法院下半年會期開議後, 將審議一項建立藥品 專利連結 制度的法案, 是一個情形類似的重大考驗 截至目前, 台灣仍缺乏有效機制避免原廠藥專利權有效期間即有其他廠商的學名藥上市 過去十多年來, 台北市美國商會出版的 台灣白皮書, 都有收錄這個議題, 它也是美國貿易代表署在 TIFA 談判期間特別提出討論的重大議題之一 立法院若能及早通過這項法案, 並且避免增添有損規範效力的附帶條款, 儘管改變延宕多年才實現, 仍會讓美國政府及跨國企業高度肯定台灣加強保護智慧財產權的決心 法規調和 則是另一個進展可期的領域 叩門之旅代表多次向華府人士強調 : 台灣政府去年十月將新版法規草案公告周知與民眾意見表達的期間, 從原本僅兩星期, 延長為 60 天, 這讓利益關係人及所有民眾都有充足時間提出各種看法, 是意義重大的進步 透明度提昇, 以及更多公開審閱的機會, 應該能大幅改善法規制定的程序, 讓貿易夥伴國對台灣的作法更加信任 眼前的挑戰, 是如何確保台灣政府機關妥善利用這個機制, 遵守目前設定的草案公告時間表, 並且對民眾的意見, 提供有意義的回覆 叩門之旅代表們與華府人士的討論也明確顯示, 由於川普政府著眼於創造國內就業機會, 台灣對美國的大規模新投資案, 將有效促使美國對台灣更加重視 例如美國政府稍早舉辦 2017 Select USA 選擇美國 投資論壇 ( 與叩門之旅進行時間大致重疊 ), 台灣派出 84 家企業 共 140 人代表團參與, 是人數第二多的代表團, 已廣受美方矚目與歡迎 另外, 以 富士康 聞名國際的鴻海集團, 最近宣佈投資 100 億美元在威斯康辛州設立 LCD 液晶面板廠, 也被媒體大幅報導 這類投資計畫, 不僅能讓華府對台灣的觀感更加正面友善, 也讓美國的州及地方, 更願意支持台灣 叩門之旅期間, 商會代表團也發現, 經貿議題之外, 台美雙邊關係在其他面向仍有相當密切的互動 代表團成員在華府的時候, 川普政府宣佈了總額 14.2 億美元的對台軍售案, 要協助台灣提昇防衛力量 鼓勵台美雙方更高階官員互訪會面的提案, 也獲得一些國會議員的支持 叩門之旅代表團返回台北之後, 台北市美國商會的領導人, 也開始與台灣政府官員分享此行的主要觀察, 商會執行長吳王小珍說 : 我們要傳達的訊息是, 當前情勢可能比以往來得嚴峻, 不過, 台灣仍然有很多能夠強化台美雙邊關係的機會, 商會將全力協助 taiwan business topics august

34 b a c k g r o u n d e r GOING AFTER TELECOM FRAUDSTERS Recent cases have revealed that telephone scamming involving Taiwanese swindlers is a big international business. BY CHRIS HORTON PUBLIC EDUCATION The National Policy Agency has run a number of programs designed to help citizens understand how to protect themselves against telecom swindlers. It s a story that has become all too common. On July 17, Taiwan s Ministry of Foreign Affairs announced that Cambodia had arrested seven Taiwanese nationals after busting up a telecom fraud ring following a tip-off from China. A ministry spokeswoman said she hoped Cambodia would return the suspects to Taiwan, rather than sending them to China as it had done with 13 other Taiwanese suspects in Taiwan s government views the extradition of its citizens from thirdparty countries to China as a form of abduction, but has little leverage to prevent it from happening, especially in countries such as Cambodia that have diplomatic relations with Beijing, scant even unofficial ties with Taiwan, and are heavily dependent upon China for trade and investment. Chan Chih-wen, research fellow at the anti-fraud command center of the National Police Agency s Criminal Investigation Bureau, says that in the past Taiwanese nationals suspected of engaging in telecom fraud in other countries had been returned directly to Taiwan. That changed in April last year, after the Kenyan government broke up a telecom fraud ring and extradited more than 70 suspects, including 44 Taiwanese, to China. Taiwan protested the move, to no avail. This June, more than a year later, all suspects in the case pleaded guilty to being part of a Kenya-based ring accused of cheating 185 Chinese citizens out of a total of US$4.3 million. Chan said he would not speculate on Beijing s motivation for changing its approach to such cases last year, but the timing one month before Tsai Ing-wen Photo: National POLICE Agency assumed the presidency, at a time when China was demanding that her inauguration address affirm the so-called 1992 consensus on the existence of one China suggests a possible political angle. We don t deal with politics, Chan says. We deal with crimes. And there are plenty of crimes to keep him and his colleagues busy. In Taiwan alone, an estimated 9,000 cases of telecom fraud are reported to Taiwan s police every year, he says, adding 34 taiwan business topics august 2017

35 backgrounder that there is no way to accurately estimate the number of fraud rings abroad involving Taiwanese. Cross-strait politics aside, one of China s reasons for demanding extradition of Taiwanese suspects to the PRC is that it says Taiwan s criminal courts are too lenient in prosecuting and sentencing fraud suspects. Prison sentences in Taiwan, when handed down, typically range from one to seven years, Chan says, whereas in China s criminal justice system which has a nearly 100% conviction rate sentences are usually eight to 12 years. The length of the sentence tends to depend upon the amount of money and number of calls in the case, he notes. Wang Ji, a senior officer at the antifraud command center, characterizes the accusations against Taiwan s courts as unwarranted. Taiwanese criminal courts have a burden of proof that is much higher than in some other countries, he explains. In collecting information about the scammers, other countries may not treat evidence in a way that holds up in Taiwan s legal system, he adds. Wang is blunt about the fate of Taiwanese suspects extradited to China: They re not coming back. How does it work? Telecom fraud has a simple basic structure: a call center fishes for likely victims and then uses a script to talk people on the other end of the line into paying money. Call centers aimed at Taiwanese victims tend to be based in China, while those aimed at Chinese victims may be located in Taiwan or HOME IN HANDCUFFS Some of the 18 alleged fraudsters who were returned from Thailand in late July and immediately placed under arrest. GETTING CIVIC ORGANIZATIONS INVOLVED The Lions Club of Taiwan carried out a campaign to draw attention to telecom fraud and how to recognize it. Photo: cna Photo: NATIONAL POLICE AGENCY other countries. Scripts can vary from the simple to the complex. One of the simplest scripts is Guess who this is?, Chan says, with the caller pretending to be someone that has finally reconnected with the potential victim after being out of contact for a long time. The caller asks the person at the other end to guess who they are, and if the potential victim falls for it and offers a name, the caller attempts to pose as that person. After some chatting, the caller may mention an investment opportunity or that he is in need of a quick loan, with the ultimate goal of a money transfer to an account outside the country. Calling up elderly people, especially those living alone, and posing as a relative who has been injured while on holiday abroad, or as someone who is helping that relative, is another script. Scripts involving fake kidnappings in which a ransom is immediately required are also common. The ransom amounts tend to run between NT$10,000 and $80,000. Such amounts are much lower than the typical ransom demanded by real kidnappers, Wang says, for a simple reason: If the scammers ask for too much money, the potential victim will likely contact the police. On the more sophisticated end of the spectrum are scams that involve thirdparty hackers who take advantage of the boom in online purchases. They hack taiwan business topics august

36 backgrounder and then sell information about recent purchases to call centers, which then use that information to trick their victims. One script that Chan cited involves a scammer at a call center using hacked purchase data to call someone who has just bought a mobile phone online. The scammer calls the intended victim posing as an employee of the company that would be processing the payment and says that there is an error in the payment process in which the buyer accidentally indicated that they would like to pay in installments and will be overcharged. I f t h e p i t c h i s s u c c e s s f u l, t h e scammer instructs the person to go to an ATM, where they are instructed that they ll need to use the English interface to cancel the installment plan. If the person is not proficient in English and takes the bait, the scammer instructs them to make a cash transfer to their bank account, providing a password that is actually a number to be entered into the transfer amount field. For a NT$20,000 transfer, it might be a figure such as 19985, Chan says. A recipe for fraud Overseas telecom fraud call centers involving Taiwanese are intentionally complex and opaque, Wang says. They can be funded by shareholders, or by unwitting people who provide scammers with a loan that they believe will be used for another purpose. Those who end up working in these call centers tend to be young men who find themselves in debt or are unable to find other employment. They may also be drug addicts who cannot afford to pay for their habit, Chan says. R e c r u i t m e n t i s u s u a l l y d o n e under wraps. This is a very low-key industry, Chan says. You can t just place an advertisement saying you re in search of phone scammers. Another key ingredient in a successful call center is choosing the location. Those who know what they re doing, says Wang, have a sophisticated understanding of the jurisdiction and the local legal environment. Take for Japan, for example, he says. They have strict privacy laws with regards to telecommunications. If you want to track an IP address, you have to first obtain court permission. These people are very clever and know what they re doing. Chan says that scam outfits choose countries such as Kenya or Spain because they are far away and may not have a history of being used as bases for telecom fraud. Once a fraud ring gets busted up in one of these countries, the people behind call centers are likely to switch to other countries, he says. Southeast Asian countries such as Cambodia and Malaysia are chosen for geographical and cultural proximity, which translates to lower costs and easier recruitment compared to more far-flung locations. However, assembling a call center with capable scammers in a relatively safe location will still lead to failure if the person on the receiving end of the line is aware of the tactics used by fraudsters, Chan notes. In the past, we have traditionally focused on discovery and prosecution of organizations involved in telecom fraud. But now we re putting more effort into prevention, into making the average citizen more aware of this problem. This new approach is in its early stages and time will be needed to raise general awareness, Chan says, but a variety of initiatives has already been launched, including a Facebook fan page for the anti-fraud command center and an anti-fraud app. Perhaps more likely to yield results is his unit s cooperation with online shopping platforms, in which consumers are educated at the point of purchase regarding the risks of their purchase data being used to trick them later. Scamming is like fishing Chan says, and the greater a person s ability to recognize a baited hook, the less likely they are to become a scammer s lunch. 36 taiwan business topics august 2017

37 INDUSTRY F CUS A Report on the Human Resources Sector Coping with Rapid Change taiwan business topics august

38 INDUSTRY F CUS Resolving Taiwan s Talent Exodus Reversing a long-running brain drain will be an important step on the path to economic revival. BY MATTHEW FULCO IN THIS report Resolving Taiwan s Talent Exodus p38 Bill to Ease Way for Foreign Professionals p41 Balancing the Benefits of Dispatch Labor p43 The Expanding Role of HR Management p45 James Grigbsy has spent the majority of his professional career in Taiwan. He worked as a consultant here for two decades, including 15 years as an executive with Getchee (originally known as Pacific GeoPro), a location intelligence firm that advises companies on where to open retail outlets. Even as China became Getchee s biggest market, Grigsby remained based in Taipei with his wife and two children. For more than five years, he commuted between Taipei and Shanghai, spending at least a quarter of his time every month in China. Taiwan offers a nice quality of life, which even today is hard to match in China, he says. I wanted my kids to grow up in Taiwan. But finally, in July 2015, Grigsby relocated to Shanghai to take a position with Adidas as senior director of retail expansion strategy for Greater China. What prompted the change of heart? He felt the time was right to take his career in a new direction and his children are nearly grown up. His daughter will begin college in the United States this fall, while his wife and son (aged 13) will move to Shanghai to join him this summer. Grigbsy is quick to emphasize that he still prefers living in Taiwan, but it offers little in the way of career opportunities. I couldn t do what I do now in Taiwan, he says. The market is too small. Companies aren t investing there as they are in China. Among the many professionals who have left Taiwan for work reasons since the turn of the century, Grigsby is an outlier. Most expatriates didn t wait until their kids were nearly adults to relocate. And many local nationals left their young families behind here to seek opportunity overseas, usually in China. The scale of Taiwan s brain drain is dizzying. Of a population of more than 23 million, roughly 700,000 Taiwanese worked overseas in 2015, about 60% of them in China, according to the Directorate General of Budget, Accounting and Statistics (DGBAS). Unofficial estimates of the number of Taiwanese working China are much higher, ranging anywhere from 1 million to 2 million. Longterm residents among foreign professionals, meanwhile, are scarce in Taiwan today. Aside from teachers, missionaries, and a smattering of businesspeople with a local niche, nearly everyone else has decamped for greener pastures. The talent exodus has transpired in tandem with Taiwan s flagging competitiveness. To be sure, China s rapid ascendancy would have 38 taiwan business topics august 2017

39 A Report on the Human Resources Sector lured away talent in the best of times, but Taiwan s inability to offer competitive salaries or dynamic career opportunities has been the primary factor. Salaries for new graduates in Taiwan come to less than NT$30,000 monthly. In China, whose GDP per capita remains well below Taiwan s, new graduates earn RMB8,350 (NT$37,000) a month, almost 20% more. New graduates in Hong Kong earn about HKD14,700 (NT$57,000), and in Singapore they receive SGD3,325 (NT$73,000). Low compensation levels in Taiwan are crimping the talent market, humanresources professionals say. The salaries companies offer here aren t competitive at all, says Alan McIvor, a senior associate in Taipei at the Hong Kong-based executive search firm Bo Le Associates. It s a common problem for me that someone I am trying to place in Taipei ends up taking an offer in Shanghai because the salary is much higher. Anna Chang, a Taipei-based communications manager, says that a friend who formerly worked for one of the world s largest advertising agencies in China earned NT$250,000 a month, a salary beyond the reach of most Taiwanese professionals. There were 100 people in the company s China offices who earned the same salary as she did, Chang says. In China, fierce competition necessitates high salaries for top talent, observes Rita Wu, human-resources manager for the French Chamber of Commerce in Taipei and a veteran recruiter who has placed candidates in both Taiwan and Shanghai. They value talent and they re willing to pay for it, she says. If you are doing well in China, headhunters will find out soon enough and call you up with an attractive offer. A survey conducted last year by the Chinese-language Business Weekly found that more than 62% of Taiwanese aged 20 to 35 plan to seek employment abroad. A total of 89% of them said that low salaries are the primary reason they want to work outside of Taiwan. In June, National Development Council (NDC) Deputy Minister Kung Ming-hsin said that stalled industrial transformation has hurt Taiwan s business environment, as local firms are struggling to earn gross annual profits of 2-3%. Given market conditions, it is difficult for companies to offer high salaries, he said. Economists cite another key reason why salaries are low. The government offers subsidies and other tax benefits to companies for investing in capital equipment, but not human capital, says Hank Huang, vice president of the Taiwan Academy of Banking and Finance (TABF). For that reason, businesses are not used to investing in people. The weak New Taiwan dollar, which is a boon for exporters, also depresses wages, Huang observes. When inflation is low, everything becomes cheap, including people. Career ambitions There s more to Taiwan s brain drain than a search for higher pay. Joseph Lee, a Shanghai-based marketing professional, says he was drawn to China by the opportunity to build a career. China is the biggest market there is, and Shanghai is its gateway to the world, he says. Lee currently works as a senior planning director for the communications agency Posterscope. His clients include Tencent, the world s largest gaming company; Mondelez International, one of the top snackfood companies globally; and Adidas. I couldn t do this kind of job in Taiwan, he says. The market is too small, and brands in Taiwan depend heavily on distribution channels for promotion rather than media investment. Even if he did decide to relocate home, as an experienced marketing professional, he might not land a job. There are fewer and fewer vacant senior positions in Taiwan, says the French Chamber of Commerce s Wu. The economy isn t good, so people are less willing to take a risk on a new position or they stay put because they haven t been able to earn enough to retire comfortably. As a result, I ve been unable to place some highly qualified people with strong work experience and Ivy League educational backgrounds, she says. It s frustrating both for me and the candidates. Communications manager Anna Chang says that her husband went to work in China because he was disappointed by an inability to move beyond middle management in the Taiwan insurance business. In China, he earns a higher salary and has better long-term career prospects. He found that there are senior managers in their late thirties and early forties in China, she says. In Taiwan, it s almost impossible to reach a senior corporate position before your fifties. Management in Taiwan remains conservative in its rigid, top-down decisionmaking and aversion to change, says Bo Le Associates McIvor. It s not conducive to hiring the best talent, because whether they are local or foreign, the best people will not work under those conditions, he says. At a job fair in Taipei, more than 30 China-based Taiwanese enterprises seek to recruit new graduates for jobs on the mainland. photo: cna taiwan business topics august

40 INDUSTRY F CUS An activity of the city government of Wenzhou in China s Zhejiang Province to attract young Taiwanese talent to the area. Salary offers for certain positions reportedly reached as high as NT$15 million (US$500,000) a year. photo: cna In contrast, management in mainland China is increasingly flexible because it has to be, observes Wu. The China market moves fast, so just as a business owner can replace an employee easily, that employee can find a new job elsewhere without much trouble. Increasingly, Chinese firms recruit overseas as well. Television director Roger Christiansen, who splits his time between Hollywood and Shanghai, first worked in Asia as a Fulbright recipient at National Taipei University of the Arts in the mid-2000s. But it was entertainment industry people in Shanghai, not Taiwan, who sought him out afterwards (they knew him from his directing work on the U.S. TV sitcom Friends). After serving in consulting roles for several years, Christiansen began teaching at Shanghai s Songjiang University in I would love to work in Taiwan instead of China, but all the jobs are in China, he says. I m not getting any invitations to work in Taiwan. Strengthening the talent pool Industry observers say the Taiwan government must take the lead to stymie the brain drain. Encouraging businesses to invest in labor productivity, they note, would both boost workers skill levels and help raise compensation rates. They also suggest revising monetary policies designed decades ago, at a time of high economic growth, to boost exports. Inflation would rise, but so would salary levels. The government has yet to show an appetite for dramatic reform. In May, during a visit to a green-energy business park in Tainan, Premier Lin Chuan urged young people to accept low salaries for the time being and focus on pursuing their dreams. The backlash on social media was immediate, prompting the Executive Yuan to issue a statement in the wee hours of the following morning to clarify Lin s remarks. In the statement, Executive Yuan spokesman Hsu Kuo-yung said that Lin s comments were taken out of context and that he intended to emphasize the employment opportunities that the green-energy park would provide. Hsu highlighted the link between low salaries and consumer prices, cautioning that it is a tremendous challenge to raise salaries without also increasing prices. Despite low salaries, Taiwan s work environment leaves room for achievement, prosperity, and entrepreneurship, Hsu was quoted as saying in the Englishlanguage Taipei Times. He urged students to pursue their interests rather than wealth. Hsu is correct that blind pursuit of wealth rarely makes for a happy career. But his comments about Taiwan s work environment evoke the nation s late 20th-century boom more than today s sluggish market. Taiwan was once a haven for entrepreneurship, and it has many established small and medium-sized enterprises, says TABF s Huang. But prolonged economic weakness has taken a toll on people s willingness to launch new ventures. There are exceptions. With nearly 4,000 employees in its ecosystem, Taipei-based AppWorks is one of the largest start-up accelerators in Asia. Its valuation recently hit US$1 billion making it a unicorn company in the tech world. AppWorks 14th Demo Day, held in Taipei in late May, featured presentations from 28 start-up teams from Hong Kong, Singapore, Malaysia, and Taiwan. Twothirds of the participating teams this year were international, a record high. AppWorks is one of the major success stories of Taiwan s tech sector over the past five years. Hopefully, its success augurs healthy prospects for other new ventures. In the meantime, businesspeople urge the government to relax restrictions on the hiring of foreign professionals. In a January news report, the English-language China Post quoted technology industry executives as saying that opening the local IC industry to foreign talent would raise its competitiveness. It s been so hard to recruit foreign talent here, but it s so easy for Taiwanese to work abroad, especially in China, Pegatron chairman Tung Tzu-hsien said. According to the report, Taiwan Semiconductor Manufacturing Co. (TSMC) chairman Morris Chang urged the government to to think hard on how to keep them [IC sector talent] and draw more of them to Taiwan. In April, the Cabinet approved a draft bill intended to boost the participation of foreign professionals in the local workforce. The proposed law would offer foreign professionals incentives to work in Taiwan, such as tax breaks on annual salaries of NT$2 million or more for up to three years, as well as providing their spouses and children with immediate cov- 40 taiwan business topics august 2017

41 A Report on the Human Resources Sector Golden Job Card that serves the combined functions of work permit, residence visa, alien residence certificate (ARC), and re-entry permit. The card, modeled on Singapore s Personalised Employment Pass (PEP), will be good for one to three years, with holders able to apply for renewal before the expiration date. Those who have held the card for five years will be eligible to apply for an alien permaerage under Taiwan s National Health Insurance system; currently, they have to wait six months to become eligible. Under the bill, foreign professionals would also be eligible for retirement benefits. After retiring, those who are permanent residents could choose between receiving a lump-sum payment or a monthly disbursement. (See the accompanying story for more details). Meanwhile, local talent continues to leave Taiwan and at an increasingly younger age. In an April report, the Chinese-language CommonWealth magazine noted that a plurality of Taiwanese working overseas are aged 25-29, down from ages seven years ago. With regard to Taiwanese millennials, they are very selective about jobs, says Bo Le Associates McIvor. They re quick to think the grass is greener on the other side, so they re willing to work in China. For some Taiwanese, however, China is a long-term commitment. Based in Shanghai since late 2009, Posterscope s Joseph Lee has no plans to return to Taiwan. His job and family are both in Shanghai. For me, it s not a question of liking one place better than the other, he says. The point is that the future is not in Taiwan, it s here. Bill to Ease Way for Foreign Professionals The proposed new legislation would make tax and other incentives available to international talent. BY PHILIP LIU To remedy the serious brain drain in Taiwan and counter aggressive talent poaching by neighboring countries, the government has proposed legislation to help attract and retain foreign white-collar workers. The main provisions would relax current restrictions on the hiring of foreign professionals, improve their living conditions, and offer them tax and other incentives. Now being reviewed by the Legislative Yuan, the bill known as the Act for the Recruitment and Employment of Foreign Professional Talent will make it much easier for foreign professionals to be employed in Taiwan or to serve here as interns. If the law is enacted as proposed, for example, foreign professional talent would be able to stay in Taiwan for up to one year for job-seeking, whereas currently they must already have a job to qualify for residence. Foreign students attending the top 500 universities worldwide or those who graduated from those universities within the past two years would be able to come to Taiwan for internships in their professional fields for up to two years, in addition to a one-year stay for seeking internship opportunities. At present, internships are shorter term and available only to currently enrolled students. The law would enable interested foreign professionals to apply to the National Immigration Agency of the Ministry of the Interior for a four-in-one taiwan business topics august

42 INDUSTRY F CUS nent residence certificate (APRC). For workers in certain specified fields such as science and technology, economics, education, and culture the card will be valid for five years rather than the usual three years. Foreigners with demonstrated talent in the arts may apply to work on a freelance basis without sponsorship by an employer. Tax breaks are among the incentives to be offered to encourage overseas professional talent to work in Taiwan. Foreign white-collar workers, for instance, would enjoy a 50% tax cut for three years on the portion of their annual income exceeding NT$2 million and would also be exempted from the alternative minimum tax on their overseas income. Further, foreign white-collar workers holding an APRC will be entitled to participate in the labor pension system, for which their employers will be required to make a monthly contribution. Upon retirement, foreign teachers at public schools will be entitled to choose between a lump sum payment and a monthly pension. The bill also addresses problems related to the families of foreign whitecollar workers problems that in the past often discouraged many such workers from coming to Taiwan. For instance, in the case of foreign professionals in specified fields who hold permanent residence certificates, their spouses and offspring under the age of 21 will also be granted APRCs, along with national health insurance coverage. Their adult offspring with over 10 years of legal residence in Taiwan will be allowed to work here. In addition, the parents of foreign white-collar workers will be permitted to visit Taiwan for stays of up to one year. In line with the spirit of the bill, the Ministry of Labor has announced plan to revise regulations to permit the spouses and offspring of foreign whitecollar workers to take part-time jobs, even with companies that do not meet the existing requirements of at least NT$5 million in paid-in capital and NT$10 million in annual revenue. Those standards remain valid in the case of full-time jobs, however. The authorities hope that passage of the bill will help relieve the chronic shortage of technical manpower, which has dampened the investment willingness among many high-tech firms in recent years. According to government estimates, some 20,000 local technical workers go abroad each year in search of higher pay and better career opportunities. Regional competition The situation has been aggravated by the aggressive campaigns of neighboring countries in soliciting technical manpower in recent years. Singpore, South Korea, Hong Kong, and especially China have all been offering handsome incentives to attract foreign technical workers to work in their countries. In addition, Chinese enterprises have poached numerous Taiwanese technical workers with hefty salaries and attractive fringe benefits sometimes seeking access to trade secrets in return. The situation is especially severe in such high-tech fields as IC design, IC manufacturing, machine tools, and key electronic components and parts. In contrast to the aggressive talentraiding campaigns of other countries in the region, Taiwan has long imposed multiple barriers to the entry of foreign white-collar workers. Foreign chambers of commerce and corporate executives, for instance, have often suggested that Taiwan institute an internship system for young people from abroad, enabling them to familiarize themselves with Taiwan s working environment, society, and culture and thereby enhancing their willingness to later work and reside in Taiwan. The practice has been adopted by many neighboring countries for years. Advocates of liberalizing Taiwan s approach to foreign white-collar workers point to the case of Ralph Jensen, a German software engineer in Kaohsiung, who has lived and worked in Taiwan for nearly two decades. In an op-ed column run in the Chinese-language United Daily News in November last year, Jensen complained that his two sons, both born in Taiwan, can only obtain JFRV (joining family residence visa) status, instead of a permanent residence certificate, and as such are not eligible for employment. According to Global Talent 2021, a paper published by Oxford Economics, Taiwan s talent deficit in 2021 is expected to be the largest among the nations studied. The number of approved foreign professionals has remained virtually unchanged over the past years, reaching 31,971 as of the end of May 2017, compared with 30,185 at the end of Of the former figure, the largest category consisted of professional or technical workers at 18,032, followed by cram-school language teachers (4,866), managerial staff at foreign-invested companies (2,532), and school teachers (2,972). The bill on foreign white-collar workers, however, has sparked concern among some NGOs and lawmakers over its possible impact on salary levels and job opportunities for local young people. A major area of concern is that foreign young people could take low-paid jobs in the name of internships, circumventing the regulation setting the minimum monthly pay for foreign white-collar workers at NT$47,971. What I oppose is the introduction of low-paid foreign white-collar workers, rather than foreign professionals, remarked Democratic Progressive Party legislator Lin Shu-fen in a piece posted on her Facebook page recently. Under the bill, enterprises will only have to pay subsidies to those foreign interns, who will not be covered by the Labor Standards Law. The practice may repeat the abuse of the existing local internship system. The impact on local new graduates will be inevitable. In order to allay the concern, Premier Lin Chuan pointed out at a Cabinet meeting on June 8 that applicants for internships will be required to present a detailed plan for approval by the regulatory body (for example, the Ministry of Economic Affairs for manufacturing companies and the Financial Supervisory Commission for banks) and that the internship must be related to their professional field. In addition, a quota will be set limiting the number of foreign interns each year. The Premier also instructed the government agencies in charge of labor affairs to closely monitor the internship program to prevent abuse of the system. Lin said that for the sake of national competitiveness, Taiwan needs to follow the lead of many developed nations in adopting measures to attract young professional talent from around the world. 42 taiwan business topics august 2017

43 A Report on the Human Resources Sector Balancing the Benefits of Dispatch Labor As part-time or short-term jobs become more common, Taiwan is considering legislation to regulate non-conventional employment. BY RACHEL MCMAHON In Taiwan, as elsewhere across the globe, freelance and contingent work is on the rise as businesses shift their employment models away from the 9-to-5 jobs that have traditionally dominated labor markets. As of May 2016, according to survey data from the Directorate General of Budget, Accounting and Statistics (DGBAS), Taiwan had a total of 792,000 part-time, temporary, and dispatch workers nearly seven times the number from a decade ago accounting for just over 7% of Taiwan s working population. The growing popularity of part-time work has gone hand-in-hand with an increase in the use of dispatching services in which specialized agencies act as a bridge between client companies in search of part-time labor and personnel willing to work on a temporary basis. Dispatch workers hold employment contracts with their dispatching agency rather than the client company they perform services for. But the wide range of roles and responsibilities for dispatch workers, combined with their atypical employment status, make regulating their wages, benefits, and protections particularly challenging. The workers often exist in a kind of legal limbo, with complex and ambiguous contracting details and little job security. They may find themselves buffeted back and forth between dispatching agencies and their client companies, uncertain of who is legally accountable for their Labor groups marching in downtown Taipei on Labor Day (May 1) this year. One of their demands was the elimination of dispatched labor. photo: cna wages, benefits, and other working conditions. Despite these challenges, certain portions of the population in Taiwan continue to actively seek dispatch positions in order to gain job experience, remain active after retirement, or simply make some extra cash. For the client companies, dispatch laborers can fulfill a wide range of important needs. First and foremost, they give companies more flexibility in staffing throughout the year. Many companies, particularly in manufacturing sectors that have a distinct high season and low season, need to use dispatch labor to manage their workforce, says Singing Jao, Country General Manager of Volt Asia Enterprises, an international staffing provider. Cindy Chen, the Taipei-based regional head of global staffing company Adecco, notes that the retail industry also faces the need for dispatch labor to meet manpower needs during special sales, promotion periods, and holidays. Dispatch labor also assists in covering special circumstances such as when regular employees are on maternity, parental, or sick leave. Companies pursuing shortterm projects also rely on dispatching services to provide the extra help required for project implementation. Beyond simply providing extra hands, dispatch laborers can also offer specialized skills required for many of these short-term projects. Chen cites the example of a Human Resources (HR) department preparing to implement a new evaluation system. If the depart- taiwan business topics august

44 INDUSTRY F CUS ment lacks the needed expertise internally, it might outsource the job to a company like Adecco, which would then assign an HR professional with the proper experience to assist the company on a shortterm basis in implementing the project. The use of such specialized services is often crucial for entrepreneurial companies in their early phases. For many tech companies in particular, the use of dispatched labor provides a quick and flexible means of adding workers as R&D progress enables the ramping up of production. Founders of early-stage startups, despite having extensive product knowledge, often lack managerial experience and find it difficult to take on the multiple roles required to lead a small enterprise. Utilizing dispatch services to hire experts for short-term positions can help to meet a startup s managerial and business needs without imposing serious financial burdens. Recent changes in the Labor Standards Law (LSL) have also generated more demand for dispatch services. Nowadays, every industry and company needs some flexibility, especially now that we have more limitations in working hours, notes Chen. The new updates in the LSL are quite strict in their limitations on weekend working and overtime. The law, which was updated for the purpose of protecting local labor from too much overtime, creates a great need for the temporary workforce to cover the hours that regular staff are no longer allowed to work. Employee motivations The reasons for employees to take on dispatch work vary by age, work experience, and industry. In recent years, dispatching agencies have sought to debunk the notion that the primary purpose of staffing companies is to provide temp jobs for people who can t find long-term positions. Instead, they see dispatch labor as part of a broader trend toward freelance culture that has seen a spike in applications for part-time employment at both ends of the workforce age spectrum. According to a survey released last month by the online 111 Job Bank, over 80% of college and high school students in Taiwan hoped to find part-time jobs during their upcoming summer vacation. Of those interested in summer jobs, 86% said their aim was to earn spending money or help pay tuition, while close to 75% wished to gain practical work experience. Adecco s Cindy Chen notes that even during the school year, students often take a part-time job for a few hours on weekends, and oftentimes those in their senior year who don t have to focus as much on their studies will start a part-time job during the week to gain experience before entering the job market. She adds that recent graduates and those with only a few years of work experience may look for temporary positions to gain experience in international companies, hone industry-specific skills, and establish relationships with senior professionals. In addition to young talent looking for temporary work to test out industries, many workers who might want to change their careers but don t really know whether they are suitable and qualified for other industries might pursue temp work in order to prepare themselves and to clarify their future career goals, Chen says. At the same time, more and more senior members of the population are looking to participate in the labor market, and dispatch labor is a principal channel for doing that. According to a government report released in June on the employment status of older workers, the labor force participation rate of people aged was 62.42%, up 0.53% from a year earlier. Many people who are working full-time at age 50 or 60 might decide they don t want to take on as much pressure and would rather focus on balancing their lives a bit, explains Chen. So many of them retire early, when they are still quite young and energetic. They are still able to use their knowledge and experience to continue to contribute to the labor market, and the temporary, flexible arrangements of dispatch staffing allow them to do so. She does, however, note a slight disconnect between senior workers desire for dispatch employment and client companies general preference for younger employees. Besides flexibility and the acquisition of specialized skills, the other primary incentive for companies to use dispatch labor is the potential to cut costs. In this respect, Taiwan diverges from its global counterparts. In the United States, if a company utilizes dispatch labor for a project, the salary is supposed to be higher than the rate for regular employees, says an executive at a major dispatching firm who requested anonymity. But in Taiwan, we see the opposite. Dispatch laborers often earn minimum wage and have fewer benefits than regular employees. Companies seeking to reduce costs may see the utilization of cheap dispatch labor as any easy and efficient way to do so, the executive notes. She describes this tendency as unfair to dispatch workers and potentially damaging to the labor market and the overall economy. All three parties involved in dispatching service the client companies, workers, and dispatching agencies may in fact lose out when companies pursue such cost-cutting personnel strategies. Demands from client companies for low-cost labor put pressure on dispatch agencies to provide ever-cheaper services, compromising quality. Critics say such pressure even causes some agencies to skirt provisions of the Labor Standards Law, undermining the security of dispatch workers and casting a shadow on all dispatch agencies, even those fully operating in accordance with the law. As a result of that stigma, many job applicants will reject dispatch work even if it is for non-entry-level positions that offer higher pay and better benefits, due to their conception that dispatch work is not a secure job, Singing Jao notes. That mindset further shrinks an already decreasing pool of candidates, causing dispatching firms and customer companies to lose out on employees muchneeded services. Compounding the effects of the negative image, Taiwan s low birth rate and rising living costs have resulted in fewer and fewer candidates who are willing to accept jobs that pay minimum wage and provide little or no security, stability, and benefits. Moreover, many dispatching jobs tend to be routine, clericaltype positions that attract few applicants and have high turnover rates. In a labor market where recruiting part-time labor is already quite a challenge, the stigma surrounding dispatch labor has driven up the rejection rate for dispatch positions in the 44 taiwan business topics august 2017

45 A Report on the Human Resources Sector past decade. Nowadays, nearly 9 out of every 10 candidates solicited for dispatch positions are unwilling to accept the offer, the staffing agency executive says. Regulating dispatch services For those who seek part-time or short-term work as a gateway into a new profession, a way to remain busy after retirement, or a means of earning a little extra cash, the benefits for the dispatch worker are clear. For those who accept dispatch work by necessity, however, there are significant risks and challenges. In an effort to remedy this problem and protect the rights of dispatch workers, the Ministry of Labor drafted a Dispatched Workers Protection Act in The primary purpose of the proposed legislation is to prevent enterprises from employing dispatch workers simply as a strategy for lowering personnel costs, hold client companies accountable for responsibilities as employers, and make dispatch companies jointly responsible with their clients for any violations of employee rights. Further, the bill would cap dispatch labor at 3% of a company s total headcount. The stated intention of the cap is to decrease the total number of dispatch laborers while raising the salary and benefits they receive, with the objective of increasing opportunities for regular, permanent employment. However, staffing agencies and employers contend that the cap would actually decrease overall job opportunities by increasing labor costs, discouraging startups, and deterring companies from launching special projects. The 3% ceiling would pose particular problems for the small and medium enterprises that comprise upwards of 90% of the companies in Taiwan. These SMEs already have difficulty recruiting talent because the best applicants tend to be attracted to the well-known major domestic and international brands. Since the use of dispatch labor is a crucial way to overcome that disadvantage, imposing the 3% cap would come as a big blow, Adecco s Chen notes. There is currently no cap on dispatch labor in place, and the Dispatch Workers Protection Act remains under consideration by the Legislative Yuan. One complicating factor is that the government itself is the largest employer of dispatch workers and would have to dramatically revise its personnel policies if the 3% cap were adopted. Aside from the provision imposing a per-company ceiling, however, there is broad support for legislation governing dispatch labor as long as it is in line with global best practices and provides industry with sufficient flexibility to meet its staffing needs. HR experts emphasize that such legislation should be based on detailed analysis of industry needs, and that percentage caps and other regulations should be tailored to individual industry sectors rather than set across the board. The key to successful regulation will be ensuring both adequate protection for dispatch workers and sufficient access to manpower for the businesses that are driving the Taiwan economy. The Expanding Role of HR Management Human Resource executives are increasingly expected to be a key part of their companies overall strategic planning and policymaking. BY RACHEL MCMAHON The responsibilities of human resources managers have been evolving for some time, gradually shifting from a merely administrative function to a far more strategic business role. While traditional human resource management focuses on recruiting and hiring top talent and ensuring that they have the compensation, benefits, and training they need for success, strategic resource management expands upon these primary functions. Strategic resource managers align the core HR responsibilities with the overall organizational goals of a company. They do this by increasing interaction with other departments within an organization in order to ensure that employees are equipped to meet specific departmental needs and contribute to overall company success. To attract, train, and retain these employees, HR managers now look after a wide range of tasks including marketing, recruiting, and talent management. Above all else, HR managers must develop a keen understanding of company culture, values, and goals in order to help foster a positive work environment for both managers and staff. To meet the demands of this expanding role, HR managers now require higher levels of training both in school and on the job. As the size of HR departments grows, the responsibilities of HR managers are increasing as well, and taiwan business topics august

46 INDUSTRY F CUS companies are looking for highly qualified candidates for HR management positions, says Chen I-heng, a professor at the Institute of Human Resource Management of National Sun Yat-sen University in Kaohsiung. Without a master s degree in HR management, becoming a professional HR manager is quite difficult. Interest in the HR management master s program at his Institute has risen steadily, says Chen. Currently, the twoyear program at his Institute accepts 80 students per year. Many other universities in Taiwan also offer strong graduate programs in Human Resources, including Taipei s National Chengchi University and Taoyuan s National Central University. But extensive academic training is not enough to ensure success for HR managers. Master s programs in Human Resource Management always focus on teaching general courses that train students in core HR skills such as recruiting, evaluation, training, and HR strategy, Chen explains. These courses, although they provide students with extensive knowledge of Human Resources, fail to provide them with industry-specific skills. Chen, whose own research focuses on HR management in the service industry, notes that the broad sweep of most university programs in the HR field has always been a problem, because HR managers should know and understand the industry they work in. In the hotel industry, for example, he notes that HR managers have long struggled to develop suitable training programs for their staff, since much of what they learned in class may be completely impractical in their particular industry. In contrast, William Farrell, Managing Partner for the Greater China region at Boyden Executive Search, emphasizes the importance of finding HR managers with a strategic skill set. While having very technical, industry-specific knowledge is essential, I don t think that s the main challenge, he says. When searching for a senior HR executive, companies are looking for somebody who has broad and in-depth knowledge of key human resource functions but can also think and operate on a more strategic level. Especially for more senior positions, companies are a bit more willing to look at somebody who is not specifically from their industry. Once companies find candidates who can fulfill these strategic roles, teaching them industry-specific skills is a necessary but manageable task, Farrell says. But balancing the need for industry knowledge with the importance of a more strategic business skill-set is always a challenge. Strategies across generations Whether you re thinking about a head of human resources for Taiwan or a head of human resources for Asia Pacific, for someone to be successful in that role they re going to have to have a wide range of attributes an understanding of local regional culture, the core HR skill set, and ideally a business- and strategyoriented mentality, notes Farrell. The key challenge, then, is finding these well rounded, adaptable, and strategically oriented HR managers. Identifying someone who has that very business-oriented strategic mindset plus a firm grasp of the rest of the key functions of human resource management is quite tough, Farrell notes. The candidates that most often meet these complex criteria are probably a bit younger than the hiring firm would expect, he says. In general, the younger talent tends to be more strategically inclined, whereas the older managers are more familiar with the traditional administrative responsibilities of HR management. Taiwan s shift from a manufacturing to a service-based economy further contributes to the success and suitability of younger HR managers. The way you manage a service-oriented business as opposed to a manufacturing business is quite different, particularly in regard to HR issues, explains Farrell. In big service organizations you re not worried about labor relations very much, and outside a factory environment you re not as worried about environmental safety. The training issues and the career development issues for those working in a factory as opposed to a bank differ dramatically. The younger managers therefore have an advantage over the more senior HR people who grew up in a manufacturing environment and have far less exposure to the service economy. On the other hand, younger managers may lack the maturity and experience required for high-level leadership roles, Farrell notes. Another challenge is that strategically minded people in the early stages of their career development are rarely attracted to HR management. The shift in functions of HR management is something that began in the West with multinational corporations and is slowly trickling into Asia, Farrell explains. As a result, many people in Taiwan still look on HR as a primarily administrative function. The question of age plays into other aspects of HR management as well. The generation gap complicates talent usage in Taiwan, says Cindy Chen, the Taipei-based Regional Head of Adecco, the global human-resources firm. Some companies will have four generations working together. So say your CEO is from the boomer generation, in his 50s or 60s. He will have a much different leadership style than employees from the young generations. Among these four generations, the younger talent is said to be quickly rising in the ranks of HR management, outpacing the progress of the middle-aged generation just before them. In addition to being more strategically inclined, the younger generations have the additional advantages of greater familiarity with social media and other aspects of the digital economy, plus a more international outlook due to more travel and study abroad. The middle-aged bracket those who began their careers around the onset of the 2008 economic crisis has remained on the lower rungs of the management ladder, Cindy Chen notes. In the five or six years after the economic crisis, there were very few opportunities available for young talent to gain promotions or crucial skills training. As a result, today s leaders in HR management tend to be at both ends of the age spectrum, with a large gap in the middle. Cindy Chen draws a sharp distinction between these two talent pools. The older members, from the boomer generation, prioritize hard work, hierarchy, and respect. By contrast, individuals from generations X and Y stress independence, efficiency, and flexibility in their work environment. Thus modern 46 taiwan business topics august 2017

47 A Report on the Human Resources Sector HR managers, whether old or young, must now learn to bridge the gap between these two generations that have dramatically different outlooks, work ethics, and leadership styles in order to effectively understand and communicate with all members of the company. Developing strategies to bridge this generational gap will allow HR managers to successfully lead organizational change, she says. Talent management Sanny Chiu, former Human Resources director for Abbott Taiwan, notes that talent acquisition has been a crucial component of the expanded HR management role. Talent turnover is high in the increasingly fast-paced and globally competitive economy, and companies must work harder to recruit and retain talent. In the past few years we confronted serious competition from the China market because of the compensation gap, she says. Particularly for employees above middle management, we had to adjust and readjust salary structuring a few times a year. Normally it was only a yearly review and adjustment if necessary, but in the past years we had to review frequently and track salaries closely in order to retain talent. As a result, HR management needed to be equipped with skills to facilitate career development and global assignment opportunities. Chiu also notes that HR managers had begun to shift their strategy from training employees internally to recruiting more outside candidates. Though we conduct general management courses for our high-potential talent, oftentimes after attending these programs and receiving on-the-job training talent would then be targeted by headhunters or even directly by competitor companies, she says. With the growing influence of digital marketing and multiple networking channels, retaining talent has become particularly challenging for Taiwan s numerous small and medium enterprises and even lesser-known larger companies. International companies have a much easier time finding talent because they have advertising on multiple channels LinkedIn, Facebook, and so on, says Chiu. Smaller companies who may not have the resources for multi-channel digital advertising will find it much more difficult to attract talent. Consequently, marketing has become a major component of HR recruitment methods. HR needs to know where and how to sell their company in order to attract talent, how to balance internal needs among different generations, and how to guarantee good career paths for their employees. These are all huge changes in HR management, notes Adecco s Chen. These changes all fall under the umbrella of talent management, one of the primary strategic components of the expanded HR management profession. Talent management wasn t something we really heard that much about before, explains William Farrell. Often you d hear someone say they had headcount responsibilities, which meant they were responsible for keeping track of how many people they had working for them and possibly doing some projections. But today talent management is far more about organizing a sustainable recruiting network, retaining talent, and projecting longer-term human resource needs. Successful talent management requires creative and strategic thinking, qualities that National Sun Yat-sen University s Chen says have become ever more important for human resources management. In Taiwan s increasingly entrepreneurial and innovation-driven economy, HR managers must come up with creative strategies to manage fast-paced companies with diverse business models. They must constantly be assessing employee needs, boosting employee retention, and balancing employee-employer relations within a range of flexible business models. To handle this complex task, HR managers must be attuned to core company values as well as the company s rapidly transforming future goals. Especially for high-tech industries, which are always upgrading, HR managers must be very creative, very innovative people who can quickly catch market trends, and adapt as innovation drives company changes, Professor Chen concludes. Though high-tech industries demand exceptionally creative and flexible HR leadership, modern day HR managers, regardless of industry, are expected to approach their role with an innovative and strategic mindset. They must be flexible and quick to adapt to their wide range of responsibilities, well trained in HR fundamentals, and adept at attracting talent and bridging the gap between diverse demographics. taiwan business topics august

48 seeing taiwan Exploring Indigenous Formosa with the Taiwan Tour Bus Taiwan is known as an excellent place to study the Mandarin language and is also home to the world-class National Palace Museum with its breathtaking collection of Chinese treasures. But Taiwan is not a purely Han Chinese society. Prior to the 17th century, the island was dominated by indigenous people of Austronesian origin. Before the Dutch East India Company established its trading base in the southwestern part of the island and encouraged Fujianese farmers to migrate across the Taiwan Strait, Han Chinese influence was minimal. Merchants from the mainland occasionally visited to buy deerskins and sulfur, but many pre-dutch arrivals were unwilling migrants: fugitives, shipwrecked sailors, and pirates fleeing Ming Dynasty naval patrols. Despite generations of intermarriage (a result of male migrants far outnumbering females in the 17th and 18th centuries) and pressure to conform to Han-Fujianese social conventions, Taiwan s Austronesian peoples retain their distinctive identities. Currently, 2.4% of Taiwan s 23.3 million residents 交通部觀光局廣告 TTB AD are classed by the government as indigenous people. Since 2014, the aboriginal population has been divided into 16 officially recognized tribes. DNA analysis suggests that millions of Taiwanese have some aboriginal ancestry. Since Taiwan became a democracy in the late 1980s, public and official attitudes toward minority cultures have changed dramatically. What was once seen as backward, or at best quaint, is now treasured as part of the human diversity that makes Taiwan unique. Taiwan s Austronesian connection has long intrigued scholars. Because the 26 indigenous languages known to have been spoken in Taiwan (10 have died out) display such fabulous diversity, many linguists believe Taiwan is the root of the entire Austronesian language family, a grouping that includes the national languages of Indonesia, Malaysia, and the Philippines, plus hundreds more languages spoken as far away as Madagascar and Hawaii. What is more, if many anthropologists are right, millions of people around the Pacific have some Taiwanese ancestry. The theory that Austronesian populations can trace their origins to Taiwan, and that they migrated over several centuries across the Pacific and southward toward New Zealand, has gained credence following a series of archaeological, bacterial, and genetic discoveries. Not surprisingly, many well-read travelers heading to Taiwan are eager to meet indigenous people and see how they have adapted to the 21st century while living in some of the remotest corners of the island. Aboriginal culture thrives best in strongholds like Wutai in Pingtung County (a Rukai tribal village where most tombstones bear no Chinese characters but rather indigenous names in Roman script) and Xibao, a community near Taroko Gorge that is prospering thanks to organic agriculture. But unless one rents a car and is willing to endure long journeys on twisting mountain roads, reaching such places is not easy. Both Wutai and Xibao are served by buses, but the service is infrequent. Confirming schedules and routes usually requires an ability to speak or read Chinese. 48 taiwan business topics AUGUST 2017

49 seeing taiwan Recognizing these and other challenges facing tourists, Taiwan s Tourism Bureau several years ago set up the Taiwan Tour Bus system. This network enhances the tourist experience by providing transportation to scenic and cultural spots, along with guides who introduce the various stops in English, Japanese, and Chinese. Taiwan Tour Bus excursions must be booked in advance, so it is worth perusing the full list of options at before you fly into Taiwan. For visitors curious about the island s indigenous population, a quartet of tours deserves special attention. For people short on time, the Wulai Aboriginal Culture half-day tour (NT$1,500 per person; NT$1,200 for children aged 12 or younger) is perfect. Wulai District in New Taipei City is conveniently close to downtown Taipei, yet strikingly different in terms of scenery and ambiance. Of the 6,200 people who inhabit Wulai s 321 square kilometers, a third are Atayal aborigines. Sun Moon Lake is one of Taiwan s best-known tourist destinations. Whether the waters are shimmering beneath a blue sky or enveloped by mist, this body of water holds a strong appeal. But there is much more here than a beguiling landscape, as you will discover if you sign up for the Sun Moon Lake Indigenous Homeland oneday tour. This nine-hour excursion sets out from various points in Taichung City, including the high-speed railway station, and is priced at NT$1,700 per person. This includes lunch, participation in a DIY craft activity, guides (gratuities are entirely optional) and as with all Taiwan Tour Bus journeys full insurance. The tour begins at Shuanglong Village, a stronghold of the Bunun people. Visitors can learn aspects of Bunun culture and have a chance to pick up traditional handicraft skills before enjoying an aboriginal meal. The tour then takes a scenic back road to Sun Moon Lake, stopping en route at Tannan ( south of the lake ) Village, another Bunun community. The third and final stop is Ita Thao on the eastern shore of the lake. Ita Thao is the capital of the Thao people, renowned since the Japanese colonial era for their unique pestle music. Whereas the 57,000-strong Bunun is one of Taiwan s larger tribes, the Thao number fewer than 800. Nevertheless, Ita Thao is a bustling little town and an excellent place to enjoy some tasty snacks and shop for souvenirs. For the same price, and also setting out from Taichung, is the Formosan Aboriginal Culture Village and Sun Moon Lake one-day tour. Excursionists get to spend at least three hours in the Formosan Aboriginal Culture Village, a sprawling park filled with both roller-coaster type thrills and sincere performances of indigenous dance and music. Then it is down to the lakeshore by the rightfully famous cable car, and on to Wenwu Temple. Compared to other places of worship in Taiwan, this shrine is neither especially old nor ornate. Few religious buildings, however, offer such superb views. In Taiwan s far south, several foothill districts are inhabited by the Rukai and Paiwan people. The Aboriginal Culture & Glass Suspension Bridge one-day tour (NT$1,600 per person), which picks up participants at various locations in Kaohsiung, begins at the Shanchuan Glass Suspension Bridge. This 262-meter-long footbridge offers unbeatable views over the Ailiao River near Sandimen in Pingtung County. After lunch, the tour bus travels a short distance to Rinari Village. Built to rehouse indigenous people whose homes were destroyed by Typhoon Morakot in 2009, it has emerged as a bastion of aboriginal art and architecture. For comprehensive Taiwan travel information, visit the Tourism Bureau s website ( or call the 24-hour tourist information hotline ( , toll free within Taiwan). taiwan business topics AUGUST

50 Are You Reading a Borrowed Copy? The cost of a year's subscription to Taiwan Business TOPICS is so economical NT$1,500, or about what you might pay for a single business lunch that there's no need to have to rely on your friends or colleagues to see the magazine. As a subscriber, you'll have your own copy mailed directly to your home or office, so you'll be sure not to miss any of the vital information carried in TOPICS. Subscribe now to be sure of seeing every issue. TOPICS can be found in the Eslite, Kingstone, Caves and Hess bookstores in Taipei, Taichung and Kaohsiung. But why wait until we re on the stands? Make sure of getting a copy by filling in the subscription form below. American Chamber of Commerce in Taipei Tel : amcham@amcham.com.tw Fill out this form and post or fax to with your payment or receipt. AmCham will begin your subscription upon receipt of payment. Subscriptions: Taiwan q1 year = NT$1,500 q2 years = NT$2,700 HK/PRC q1 year = US$68 q2 years = US$130 Elsewhere in Asia q1 year = US$75 q2 years = US$140 USA/Europe q1 year = US$90 q2 years = US$170 Name: Membership ID#: (if applicable) Company: Telephone: Mailing address: Address: qbill to Account (members only) qamex qmaster qvisa qcheck qtelegraphic Transfer Credit card number: Cardholder s name: Expiration date: Total amount (NT$/US$): Signature: Date: Please make checks payable to: American Chamber of Commerce in Taipei Please direct telegraphic transfers to: American Chamber of Commerce in Taipei Acct. #: Standard Chartered Bank, Tunpei Branch (Please fax your transfer receipt to AmCham.)

51

52

Chinese oil import policies and reforms 随 着 经 济 的 发 展, 目 前 中 国 石 油 消 费 总 量 已 经 跃 居 世 界 第 二 作 为 一 个 负 责 任 的 大 国, 中 国 正 在 积 极 推 进 能 源 进 口 多 元 化, 鼓 励 替 代

Chinese oil import policies and reforms 随 着 经 济 的 发 展, 目 前 中 国 石 油 消 费 总 量 已 经 跃 居 世 界 第 二 作 为 一 个 负 责 任 的 大 国, 中 国 正 在 积 极 推 进 能 源 进 口 多 元 化, 鼓 励 替 代 Chinese oil import policies and reforms SINOPEC EDRI 2014.8 Chinese oil import policies and reforms 随 着 经 济 的 发 展, 目 前 中 国 石 油 消 费 总 量 已 经 跃 居 世 界 第 二 作 为 一 个 负 责 任 的 大 国, 中 国 正 在 积 极 推 进 能 源 进 口 多 元 化,

More information

3 Why would Chen risk ending the recent dance of détente between Taipei and Beijing a dance he has helped choreograph? Political analysts say Chen in

3 Why would Chen risk ending the recent dance of détente between Taipei and Beijing a dance he has helped choreograph? Political analysts say Chen in ) 1 8 3 http://www.president.gov.tw/php-bin/shownews.php4. 2. 2002 8 3 2002 7 21 91 7 22 20027 29 7 21 91 7 31 1 3 Why would Chen risk ending the recent dance of détente between Taipei and Beijing a dance

More information

Microsoft Word - bxyj2007_01_zongdi225.doc

Microsoft Word - bxyj2007_01_zongdi225.doc 以 科 学 发 展 观 为 统 领 深 入 贯 彻 落 实 国 务 院 23 号 文 件 全 面 提 高 保 险 业 服 务 社 会 主 义 和 谐 社 会 的 能 力 吴 定 富 ( 中 国 保 险 监 督 管 理 委 员 会, 北 京 100032) [ 摘 要 ]2006 年, 我 国 保 险 业 社 会 地 位 稳 步 提 高, 国 际 影 响 力 不 断 扩 大, 发 展 环 境 日 益

More information

國立中山大學學位論文典藏.PDF

國立中山大學學位論文典藏.PDF I II III The Study of Factors to the Failure or Success of Applying to Holding International Sport Games Abstract For years, holding international sport games has been Taiwan s goal and we are on the way

More information

D A

D A 2015 4 D822.333 A 0452 8832 2015 4 0014-12 14 The Second ASEAN Regional Forum: The ASEAN Regional Forum, A Concept Paper, in ASEAN Regional Forum Documents Series 1994-2006, ASEAN Secretariat, Jakarta,

More information

学 校 编 码 :10384 分 类 号 密 级 学 号 :X2007155130 UDC 厦 门 怡 福 养 生 健 康 管 理 有 限 公 司 创 业 计 划 王 韬 指 导 教 师 姓 名 : 郭 霖 教 授 厦 门 大 学 硕 士 学 位 论 文 厦 门 怡 福 养 生 健 康 管 理 有 限 公 司 创 业 计 划 A Business Plan for Xiamen Eve Health

More information

1505.indd

1505.indd 上 海 市 孙 中 山 宋 庆 龄 文 物 管 理 委 员 会 上 海 宋 庆 龄 研 究 会 主 办 2015.05 总 第 148 期 图 片 新 闻 2015 年 9 月 22 日, 由 上 海 孙 中 山 故 居 纪 念 馆 台 湾 辅 仁 大 学 和 台 湾 图 书 馆 联 合 举 办 的 世 纪 姻 缘 纪 念 孙 中 山 先 生 逝 世 九 十 周 年 及 其 革 命 历 程 特 展

More information

台 灣 人 權 學 刊 第 三 卷 第 三 期 他 還 接 受 教 育 部 的 委 託, 長 年 擔 任 中 央 層 級 的 人 權 教 育 輔 善 團 的 指 導 教 授, 至 今 已 有 多 年 我 雖 然 不 是 很 了 解 為 什 麼 他 可 以 一 邊 承 擔 教 育 部 賦 予 的 任

台 灣 人 權 學 刊 第 三 卷 第 三 期 他 還 接 受 教 育 部 的 委 託, 長 年 擔 任 中 央 層 級 的 人 權 教 育 輔 善 團 的 指 導 教 授, 至 今 已 有 多 年 我 雖 然 不 是 很 了 解 為 什 麼 他 可 以 一 邊 承 擔 教 育 部 賦 予 的 任 人權教育在台灣的推動及其進取之道 但昭偉 台北市立大學教育系教授 摘要 2016 年台灣的大選結果 素來對人權倡議有較多同情的民主進步黨取得政權 假如這曾提出以人權立國的政黨重新要來推動人權教育 並期許以人權政策和 國際社會接軌 他們在人權教育的推動上究竟應該採取什麼樣的作為才會最有 效 在這篇論文中 本文作者先交待從 2000 年到 2015 年當中兩個執政黨在人 權教育上的作為 在交待過程中 作者從教育理論和實踐工作者的觀點來評述

More information

Microsoft PowerPoint - FY Q Results.ppt [互換モード]

Microsoft PowerPoint - FY Q Results.ppt [互換モード] FY3-2012 3 rd Quarter Results Tokyo Stock Exchange / Nagoya Stock Exchange 8593 Results announcement date : February 3, 2012 Inquiries: Corporate Communications Department Tel 81+3-6865-3002, Fax: 81+3-6895-5306

More information

WTO

WTO 10384 200015128 UDC Exploration on Design of CIB s Human Resources System in the New Stage (MBA) 2004 2004 2 3 2004 3 2 0 0 4 2 WTO Abstract Abstract With the rapid development of the high and new technique

More information

LH_Series_Rev2014.pdf

LH_Series_Rev2014.pdf REMINDERS Product information in this catalog is as of October 2013. All of the contents specified herein are subject to change without notice due to technical improvements, etc. Therefore, please check

More information

标题

标题 发 达 经 济 体 再 工 业 化 的 动 因 路 径 及 影 响 研 究 金 融 研 究 总 监 : 詹 向 阳 全 球 区 域 风 险 研 究 团 队 : 樊 志 刚 马 素 红 程 实 宋 玮 郭 可 为 王 婕 执 笔 : 罗 宁 luoning.cs@icbc.com.cn 重 要 声 明 : 本 报 告 中 的 原 始 数 据 来 源 于 官 方 统 计 机 构 和 市 场 研 究 机

More information

Your Field Guide to More Effective Global Video Conferencing As a global expert in video conferencing, and a geographically dispersed company that uses video conferencing in virtually every aspect of its

More information

國 史 館 館 刊 第 23 期 Chiang Ching-kuo s Educational Innovation in Southern Jiangxi and Its Effects (1941-1943) Abstract Wen-yuan Chu * Chiang Ching-kuo wa

國 史 館 館 刊 第 23 期 Chiang Ching-kuo s Educational Innovation in Southern Jiangxi and Its Effects (1941-1943) Abstract Wen-yuan Chu * Chiang Ching-kuo wa 國 史 館 館 刊 第 二 十 三 期 (2010 年 3 月 ) 119-164 國 史 館 1941-1943 朱 文 原 摘 要 1 關 鍵 詞 : 蔣 經 國 贛 南 學 校 教 育 社 會 教 育 掃 盲 運 動 -119- 國 史 館 館 刊 第 23 期 Chiang Ching-kuo s Educational Innovation in Southern Jiangxi and

More information

1 2 3 GARCH GARCH α > 0 α i > 0 p α i + q β j < 1 i = 1 j = 1 α < 0 β < 0 p α i + q β j < 1 i = 1 j = 1 1. GARCH α + β > 1 α β α > 0 β < 1 α + β > 1 4

1 2 3 GARCH GARCH α > 0 α i > 0 p α i + q β j < 1 i = 1 j = 1 α < 0 β < 0 p α i + q β j < 1 i = 1 j = 1 1. GARCH α + β > 1 α β α > 0 β < 1 α + β > 1 4 27 6 2017 JOURNAL OF UNIVERSITY OF JINANSocial Science Edition Vol. 27 No. 6 2017 GARCH 1 2 2 1. 4750002. 475000 2016 6 6 GARCH GARCH F832. 51 A 1671-3842201706 - 0129-11 GARCH 1 2 EARCH 3 4 17BJY194 1

More information

has become a rarity. In other words, the water resources that supply the needs in Taiwan depend crucially on the reservoirs built at least more than t

has become a rarity. In other words, the water resources that supply the needs in Taiwan depend crucially on the reservoirs built at least more than t 臺 灣 水 利 第 64 卷 第 1 期 民 國 105 年 3 月 出 版 Taiwan Water Conservancy Vol. 64, No. 1, March 2016 論 台 灣 水 資 源 開 發 的 必 要 性 The Essentiality of Water Resource Development in Taiwan * 虞 國 興 GWO-HSING YU 淡 江 大 學

More information

untitled

untitled Abstract Nowadays, more and more countries begin with the development of creative industries as a strategy to revive the economy. It not only strengthens the link between economic development and local

More information

2005 5,,,,,,,,,,,,,,,,, , , 2174, 7014 %, % 4, 1961, ,30, 30,, 4,1976,627,,,,, 3 (1993,12 ),, 2

2005 5,,,,,,,,,,,,,,,,, , , 2174, 7014 %, % 4, 1961, ,30, 30,, 4,1976,627,,,,, 3 (1993,12 ),, 2 3,,,,,, 1872,,,, 3 2004 ( 04BZS030),, 1 2005 5,,,,,,,,,,,,,,,,, 1928 716,1935 6 2682 1928 2 1935 6 1966, 2174, 7014 %, 94137 % 4, 1961, 59 1929,30, 30,, 4,1976,627,,,,, 3 (1993,12 ),, 2 , :,,,, :,,,,,,

More information

1. Since the latest world financial crisis, Chinese government has been implementing expansionary active fiscal policies in response to declining econ

1. Since the latest world financial crisis, Chinese government has been implementing expansionary active fiscal policies in response to declining econ China s Recent Experiences for Fiscal Policy Under Demographic Changes and Uncertainties 1. Since the latest world financial crisis, Chinese government has been implementing expansionary active fiscal

More information

Microsoft Word - 中級會計學--試題.doc

Microsoft Word - 中級會計學--試題.doc 國 立 高 雄 應 用 科 技 大 學 100 學 年 度 碩 士 班 招 生 考 試 會 計 系 准 考 證 號 碼 ( 考 生 必 須 填 寫 ) 中 級 會 計 學 試 題 共 5 頁, 第 1 頁 注 意 :a. 本 試 題 共 題, 每 題 分, 共 100 分 b. 作 答 時 不 必 抄 題 c. 考 生 作 答 前 請 詳 閱 答 案 卷 之 考 生 注 意 事 項 ㄧ 選 擇 題

More information

Microsoft Word - 第四組心得.doc

Microsoft Word - 第四組心得.doc 徐 婉 真 這 四 天 的 綠 島 人 權 體 驗 營 令 我 印 象 深 刻, 尤 其 第 三 天 晚 上 吳 豪 人 教 授 的 那 堂 課, 他 讓 我 聽 到 不 同 於 以 往 的 正 義 之 聲 轉 型 正 義, 透 過 他 幽 默 熱 情 的 語 調 激 起 了 我 對 政 治 的 興 趣, 願 意 在 未 來 多 關 心 社 會 多 了 解 政 治 第 一 天 抵 達 綠 島 不 久,

More information

<4D6963726F736F667420576F7264202D20A578A4A4B4E4A6DBA5D1B654A9F6B4E4B0CFAABAB867C0E7B5A6B2A45FB5B2AED7B3F8A7695F2E646F63>

<4D6963726F736F667420576F7264202D20A578A4A4B4E4A6DBA5D1B654A9F6B4E4B0CFAABAB867C0E7B5A6B2A45FB5B2AED7B3F8A7695F2E646F63> 編 號 :(95)030.902 從 國 際 產 業 分 工 觀 點 探 討 台 中 港 自 由 貿 易 港 區 的 經 營 策 略 委 託 機 關 : 行 政 院 經 濟 建 設 委 員 會 研 究 單 位 : 靜 宜 大 學 企 業 管 理 學 系 ( 所 ) 中 華 民 國 9 5 年 0 9 月 編 號 :(95)030.902 從 國 際 產 業 分 工 觀 點 探 討 台 中 港 自 由

More information

2015年4月11日雅思阅读预测机经(新东方版)

2015年4月11日雅思阅读预测机经(新东方版) 剑 桥 雅 思 10 第 一 时 间 解 析 阅 读 部 分 1 剑 桥 雅 思 10 整 体 内 容 统 计 2 剑 桥 雅 思 10 话 题 类 型 从 以 上 统 计 可 以 看 出, 雅 思 阅 读 的 考 试 话 题 一 直 广 泛 多 样 而 题 型 则 稳 中 有 变 以 剑 桥 10 的 test 4 为 例 出 现 的 三 篇 文 章 分 别 是 自 然 类, 心 理 研 究 类,

More information

untitled

untitled and Due Diligence M&A in China Prelude and Due Diligence A Case For Proper A Gentleman s Agreement? 1 Respect for the Rule of Law in China mandatory under law? CRITICAL DOCUMENTS is driven by deal structure:

More information

國家圖書館典藏電子全文

國家圖書館典藏電子全文 i ii Abstract The most important task in human resource management is to encourage and help employees to develop their potential so that they can fully contribute to the organization s goals. The main

More information

Microsoft PowerPoint - 06. Zhang Guohua.ppt [Compatibility Mode]

Microsoft PowerPoint - 06. Zhang Guohua.ppt [Compatibility Mode] 2015 年 中 欧 城 镇 化 伙 伴 关 系 论 坛 可 持 续 城 市 交 通 规 划 分 论 坛 Synergy of Transport, Industrial & Spatial Planning in the Age of New-type Urbanization 中 国 新 型 城 镇 化 与 交 通 产 业 空 间 协 同 规 划 Zhang Guohua Comprehensive

More information

Shanghai International Studies University MANAGEMENT CONTRACT MODEL IN CHINESE HOTEL BASED ON ANALYSIS OF H GROUP'S HOTEL BUSINESS A Thesis Submitted

Shanghai International Studies University MANAGEMENT CONTRACT MODEL IN CHINESE HOTEL BASED ON ANALYSIS OF H GROUP'S HOTEL BUSINESS A Thesis Submitted 上 海 外 国 语 大 学 工 商 管 理 硕 士 学 位 论 文 从 业 主 角 度 看 我 国 酒 店 委 托 管 理 模 式 基 于 H 集 团 酒 店 业 务 的 案 例 研 究 学 科 专 业 : 工 商 管 理 硕 士 (MBA) 作 者 姓 名 : 胡 长 征 指 导 教 师 : 苏 宗 伟 答 辩 日 期 :2013 年 5 月 日 上 海 外 国 语 大 学 二 一 三 年 六 月

More information

前 言 一 場 交 換 學 生 的 夢, 夢 想 不 只 是 敢 夢, 而 是 也 要 敢 去 實 踐 為 期 一 年 的 交 換 學 生 生 涯, 說 長 不 長, 說 短 不 短 再 長 的 路, 一 步 步 也 能 走 完 ; 再 短 的 路, 不 踏 出 起 步 就 無 法 到 達 這 次

前 言 一 場 交 換 學 生 的 夢, 夢 想 不 只 是 敢 夢, 而 是 也 要 敢 去 實 踐 為 期 一 年 的 交 換 學 生 生 涯, 說 長 不 長, 說 短 不 短 再 長 的 路, 一 步 步 也 能 走 完 ; 再 短 的 路, 不 踏 出 起 步 就 無 法 到 達 這 次 壹 教 育 部 獎 助 國 內 大 學 校 院 選 送 優 秀 學 生 出 國 研 修 之 留 學 生 成 果 報 告 書 奧 地 利 約 翰 克 卜 勒 大 學 (JKU) 留 學 心 得 原 就 讀 學 校 / 科 系 / 年 級 : 長 榮 大 學 / 財 務 金 融 學 系 / 四 年 級 獲 獎 生 姓 名 : 賴 欣 怡 研 修 國 家 : 奧 地 利 研 修 學 校 : 約 翰 克 普

More information

TLLFDEC2013.indd

TLLFDEC2013.indd GOOD PEOPLE MANAGEMENT AWARD 2 學教卓越 行政長官卓越教學獎 2010 / 2011 本校重視學生全人發展 致力提供具專業的教學環 6. 通識科的閱讀課藉報章及時事影片與同學進行課堂討 境 營造純樸良好的校風 建立優良的班級文化 積極提 論 提升學生的批判思考及高階思維能力 並藉不同形 升教學效能 善用資源為學生提供分組教學及各種增潤課 程 並成功為學生創造多元化的成功學習經驗

More information

快乐蜂(Jollibee)快餐连锁店 的国际扩张历程

快乐蜂(Jollibee)快餐连锁店 的国际扩张历程 Case6 Jollibee Foods Corporation Jollibee FAN Libo Case Synopsis (1) The case opens with a trigger issue focused on three investment decisions facing the international division new manager, Noli Tingzon.

More information

Microsoft Word - 0000000673_4.doc

Microsoft Word - 0000000673_4.doc 香 港 特 別 行 政 區 政 府 知 識 產 權 署 商 標 註 冊 處 Trade Marks Registry, Intellectual Property Department The Government of the Hong Kong Special Administrative Region 在 註 冊 申 請 詳 情 公 布 後 要 求 修 訂 貨 品 / 服 務 說 明 商 標

More information

WTO

WTO 10384 X0115018 UDC MBA 2004 5 14 2004 6 1 WTO 2004 2006 7 2 Abstract According to the promise after our country enter into WTO, our country will open the readymade oil retail market in the end of 2004

More information

1 引言

1 引言 中 国 经 济 改 革 研 究 基 金 会 委 托 课 题 能 力 密 集 型 合 作 医 疗 制 度 的 自 动 运 行 机 制 中 国 农 村 基 本 医 疗 保 障 制 度 的 现 状 与 发 展 的 研 究 课 题 主 持 人 程 漱 兰 中 国 人 民 大 学 农 业 与 农 村 发 展 学 院 课 题 组 2004 年 4 月 2005 年 4 月 1 课 题 组 成 员 名 单 主 持

More information

<4D6963726F736F667420576F7264202D203338B4C12D42A448A4E5C3C0B34EC3FE2DAB65ABE1>

<4D6963726F736F667420576F7264202D203338B4C12D42A448A4E5C3C0B34EC3FE2DAB65ABE1> ϲ ฯ र ቑ ጯ 高雄師大學報 2015, 38, 63-93 高雄港港史館歷史變遷之研究 李文環 1 楊晴惠 2 摘 要 古老的建築物往往承載許多回憶 也能追溯某些歷史發展的軌跡 位於高雄市蓬 萊路三號 現為高雄港港史館的紅磚式建築 在高雄港三號碼頭作業區旁的一片倉庫 群中 格外搶眼 這棟建築建成於西元 1917 年 至今已將近百年 不僅躲過二戰戰 火無情轟炸 並保存至今 十分可貴 本文透過歷史考證

More information

中国水泥窑协同处置概况

中国水泥窑协同处置概况 中 国 水 泥 窑 协 同 处 置 概 况 Overview on Waste Co-processing in Cement Kilns in China 中 国 水 泥 协 会 孔 祥 忠 KONG Xiangzhong China Cement Association 一 中 国 水 泥 产 能 情 况 Cement Production in China 截 至 2012 年 6 月 底,

More information

「當前賦稅改革重點」相關問題研析 - 國家政策研究基金會

「當前賦稅改革重點」相關問題研析 - 國家政策研究基金會 德 明 學 報 第 三 十 七 卷 第 一 期 民 國 102 年 6 月 pp.35-52 我 國 當 前 地 方 政 府 財 政 赤 字 之 研 究 我 國 當 前 地 方 政 府 財 政 赤 字 之 研 究 The Research of Taiwan Local Governments s Fiscal Deficit 王 有 康 Yu-Kun, Wang 國 立 成 功 大 學 政 治 經

More information

第一章 出口退税制改革的内容

第一章  出口退税制改革的内容 密 级 学 号 2 0 0 1 0 3 2 9 毕 业 设 计 ( 论 文 ) 出 口 退 税 制 改 革 对 我 国 出 口 的 影 响 院 ( 系 部 ): 经 济 管 理 学 院 姓 名 : 王 晓 年 级 : 2001 级 专 业 : 国 际 经 济 与 贸 易 指 导 教 师 : 杜 秀 芳 教 师 职 称 : 讲 师 2005 年 6 月 10 日 北 京 北 京 石 油 化 工 学 院

More information

m 3 m m 84 m m m m m m m

m 3 m m 84 m m m m m m m 2011 8 8 155 JOURNAL OF RAILWAY ENGINEERING SOCIETY Aug 2011 NO. 8 Ser. 155 1006-2106 2011 08-0096 - 06 430063 1 2 3 U231 +. 4 A Design of Underground Space of Furong Square Station of Urban Rail Transit

More information

8629 / 35.0% / 130 / 1550 / 1/ % % / 400 / 430 /

8629 / 35.0% / 130 / 1550 / 1/ % % / 400 / 430 / 2012 11 Nov. 2012 6 Arab World Studies No.6. 2010 8524 62% 3024 19 8629 / 35.0% 15 8 5 2011 4 5 120 / 130 / 1550 / 1/3 2010 1.14 8% 2009 180 110 2% 320 2009 830 / 400 / 430 / http://www.eia.gov/todayinenergy/detail.cfm?id=690

More information

国 际 视 野 中 国 立 场 原 创 诉 求 专 业 精 神 读 者 寄 语 Readers of the Message

国 际 视 野 中 国 立 场 原 创 诉 求 专 业 精 神 读 者 寄 语 Readers of the Message 中 国 新 闻 周 刊 2012 年 刊 例 国 际 视 野 中 国 立 场 原 创 诉 求 专 业 精 神 读 者 寄 语 Readers of the Message 中 国 新 闻 周 刊 China Newsweek 中 国 新 闻 社 China News Service 创 刊 于 1999 年 9 月,2000 年 1 月 1 日 正 式 China Newsweek, was first

More information

68 2012 11 the requirements of load - bearing rescue and turning of the large fire engine can be served as an outdoor safety area. 5 The second floor

68 2012 11 the requirements of load - bearing rescue and turning of the large fire engine can be served as an outdoor safety area. 5 The second floor 2012 11 11 170 JOURNAL OF RAILWAY ENGINEERING SOCIETY Nov 2012 NO. 11 Ser. 170 1006-2106 2012 11-0067 - 06 1 2 ( 1. 苏 州 设 计 研 究 院 股 份 有 限 公 司, 江 苏 苏 州 215021; 2. 苏 州 市 消 防 支 队, 江 苏 苏 州 215021) 1 2 3 4

More information

Microsoft Word - TIP006SCH Uni-edit Writing Tip - Presentperfecttenseandpasttenseinyourintroduction readytopublish

Microsoft Word - TIP006SCH Uni-edit Writing Tip - Presentperfecttenseandpasttenseinyourintroduction readytopublish 我 难 度 : 高 级 对 们 现 不 在 知 仍 道 有 听 影 过 响 多 少 那 次 么 : 研 英 究 过 文 论 去 写 文 时 作 的 表 技 引 示 巧 言 事 : 部 情 引 分 发 言 该 生 使 在 中 用 过 去, 而 现 在 完 成 时 仅 表 示 事 情 发 生 在 过 去, 并 的 哪 现 种 在 时 完 态 成 呢 时? 和 难 过 道 去 不 时 相 关? 是 所 有

More information

161012_sgup_Ansicht

161012_sgup_Ansicht Ministry of Housing and Urban-Rural Development (MoHURD) Implemented by: ABOUT In the light of rising urbanisation rates, climate change and the need for closer cooperation on sustainable city development,

More information

The frame research on the management system of Chinese herbal medicine A Dissertation Submitted for the Master s Degree Candidate:Han Feng Tutor: Prof

The frame research on the management system of Chinese herbal medicine A Dissertation Submitted for the Master s Degree Candidate:Han Feng Tutor: Prof 密 级 : 公 开 学 号 :20091012 硕 士 学 位 论 文 我 国 中 药 材 管 理 制 度 框 架 研 究 研 究 生 韩 锋 导 师 王 越 指 导 教 师 学 科 专 业 所 在 学 院 毕 业 时 间 田 侃 社 会 医 学 与 卫 生 事 业 管 理 经 贸 管 理 学 院 2012 年 6 月 The frame research on the management system

More information

<4D6963726F736F667420576F7264202D20B5DAC8FDB7BDBE57C9CFD6A7B8B6D6AEB7A8C2C98696EE7DCCBDBEBF2E646F63>

<4D6963726F736F667420576F7264202D20B5DAC8FDB7BDBE57C9CFD6A7B8B6D6AEB7A8C2C98696EE7DCCBDBEBF2E646F63> 題 目 : 第 三 方 網 上 支 付 之 法 律 問 題 探 究 Title:A study on legal issues of the third-party online payment 姓 名 Name 學 號 Student No. 學 院 Faculty 課 程 Program 專 業 Major 指 導 老 師 Supervisor 日 期 Date : 王 子 瑜 : 1209853J-LJ20-0021

More information

CIP

CIP 2010 上 海 商 务 发 展 政 策 汇 编 上 海 市 商 务 委 员 会 上 海 科 学 技 术 文 献 出 版 社 CIP 前 言 2010 上 海 商 务 发 展 政 策 汇 编 由 上 海 市 商 务 委 员 会 汇 集 整 理, 收 录 了 近 年 来 上 海 市 政 府 及 其 相 关 职 能 部 门 出 台 的 有 关 商 务 领 域 的 产 业 发 展 产 业 管 理 扩 大

More information

untitled

untitled 20 90 1998 2001 1 Abstract Under the environment of drastic competitive market, risk and uncertainty that the enterprise faces are greater and greater, the profit ability of enterprise assets rises and

More information

我国原奶及乳制品安全生产和质量安全管理研究

我国原奶及乳制品安全生产和质量安全管理研究 密 级 论 文 编 号 中 国 农 业 科 学 院 硕 士 学 位 论 文 我 国 原 奶 及 乳 制 品 质 量 安 全 管 理 研 究 Study on Quality and Safety Management of Raw Milk and Dairy Products in China 申 请 人 : 段 成 立 指 导 教 师 : 叶 志 华 研 究 员 张 蕙 杰 研 究 员 申 请

More information

hks298cover&back

hks298cover&back 2957 6364 2377 3300 2302 1087 www.scout.org.hk scoutcraft@scout.org.hk 2675 0011 5,500 Service and Scouting Recently, I had an opportunity to learn more about current state of service in Hong Kong

More information

Microsoft PowerPoint - ~6631638.ppt

Microsoft PowerPoint - ~6631638.ppt Fixed Income 1 Why Investing in bonds? 2 CPY Fixed Income Department Overview Professional and experienced team Top-notch client-focused services Offering diversified fixed income products Unique short

More information

2 1751 Abstract ADB 2012 2011 7.0% 6.0% 2 18% UN Supachai Panitchpakdi OECD 40 2050 Economic growth in the Pacific region is expected to slow to 6.0%

2 1751 Abstract ADB 2012 2011 7.0% 6.0% 2 18% UN Supachai Panitchpakdi OECD 40 2050 Economic growth in the Pacific region is expected to slow to 6.0% ISSN 1019-2441 1751 501 http://www.cepd.gov.tw 101329 ( ) 1990 12 2 1751 Abstract ADB 2012 2011 7.0% 6.0% 2 18% UN Supachai Panitchpakdi OECD 40 2050 Economic growth in the Pacific region is expected to

More information

目 錄 第 一 章 緒 論... 1 第 一 節 研 究 背 景... 1 第 二 節 研 究 動 機... 5 第 三 節 研 究 問 題... 6 第 四 節 研 究 方 法... 6 第 五 節 研 究 架 構... 7 第 六 節 研 究 流 程... 8 第 七 節 研 究 限 制...

目 錄 第 一 章 緒 論... 1 第 一 節 研 究 背 景... 1 第 二 節 研 究 動 機... 5 第 三 節 研 究 問 題... 6 第 四 節 研 究 方 法... 6 第 五 節 研 究 架 構... 7 第 六 節 研 究 流 程... 8 第 七 節 研 究 限 制... 東 吳 大 學 國 際 經 營 與 貿 易 學 系 碩 士 班 碩 士 論 文 指 導 教 授 : 蔣 成 博 士 東 南 亞 華 語 文 教 育 市 場 之 探 討 - 以 印 度 尼 西 亞 為 例 The Research of Chinese Education Market in Southeast Asia- Take Indonesia for Example 研 究 生 : 曾 子

More information

104-012-7794 MOTC-IOT-103-H1DB001a 臺 灣 港 務 公 司 之 監 督 與 公 司 治 理 績 效 評 估 研 究 (2/2) 著 者 : 謝 幼 屏 吳 榮 貴 朱 金 元 吳 朝 升 孫 儷 芳 王 克 尹 林 玲 煥 張 淑 滿 陳 銓 楊 世 豪 陳 秋 玲

104-012-7794 MOTC-IOT-103-H1DB001a 臺 灣 港 務 公 司 之 監 督 與 公 司 治 理 績 效 評 估 研 究 (2/2) 著 者 : 謝 幼 屏 吳 榮 貴 朱 金 元 吳 朝 升 孫 儷 芳 王 克 尹 林 玲 煥 張 淑 滿 陳 銓 楊 世 豪 陳 秋 玲 104-012-7794 MOTC-IOT-103-H1DB001a 臺 灣 港 務 公 司 之 監 督 與 公 司 治 理 績 效 評 估 研 究 (2/2) 交 通 部 運 輸 研 究 所 中 華 民 國 104 年 3 月 104-012-7794 MOTC-IOT-103-H1DB001a 臺 灣 港 務 公 司 之 監 督 與 公 司 治 理 績 效 評 估 研 究 (2/2) 著 者 :

More information

: : : : : ISBN / C53:H : 19.50

: : : : : ISBN / C53:H : 19.50 : : : : 2002 1 1 2002 1 1 : ISBN 7-224-06364-9 / C53:H059-53 : 19.50 50,,,,,,, ; 50,,,,,,,, 1 ,,,,,,,,,,,,,, ;,,,,,,,,, 2 ,,,, 2002 8 3 ( 1 ) ( 1 ) Deduction One Way of Deriving the Meaning of U nfamiliar

More information

徐汇教育214/3月刊 重 点 关 注 高中生异性交往的小团体辅导 及效果研究 颜静红 摘 要 采用人际关系综合诊断量表 郑日昌编制并 与同性交往所不能带来的好处 带来稳定感和安全感 能 修订 对我校高一学生进行问卷测量 实验组前后测 在 够度过更快乐的时光 获得与别人友好相处的经验 宽容 量表总分和第 4 项因子分 异性交往困扰 上均有显著差 大度和理解力得到发展 得到掌握社会技术的机会 得到 异

More information

Abstract Today, the structures of domestic bus industry have been changed greatly. Many manufacturers enter into the field because of its lower thresh

Abstract Today, the structures of domestic bus industry have been changed greatly. Many manufacturers enter into the field because of its lower thresh SWOT 5 Abstract Today, the structures of domestic bus industry have been changed greatly. Many manufacturers enter into the field because of its lower threshold. All of these lead to aggravate drastically

More information

2005 3,? :; ;, ;,,,,,,1 % %,,,,, 1 %,,,, : () ;, ;,,,,,,,,,,,,, (2004) ( GBΠT ) 16 (2004), (2004) 47

2005 3,? :; ;, ;,,,,,,1 % %,,,,, 1 %,,,, : () ;, ;,,,,,,,,,,,,, (2004) ( GBΠT ) 16 (2004), (2004) 47 : 3 ( 100836) :,, : :,,,,,,,,,,, ; (),,,,,??,??,,?,? 1982 1995,?,,?, 3 (2004) (Harry X. Wu) ;(:Measuring Output of Service Sector in China ; :16913107) (:; :70273058), 46 2005 3,? :; ;, ;,,,,,,1 % 1987

More information

國立中山大學學位論文典藏.PDF

國立中山大學學位論文典藏.PDF The Study on the New Pension Scheme for Civil Servants Evidence from Kaohsiung County I II 1. III Thesis Abstract Title of Thesis The Study on the New Pension Scheme for Civil Servants: Evidence from Kaohsiung

More information

Microsoft Word - 11月電子報1130.doc

Microsoft Word - 11月電子報1130.doc 發 行 人 : 楊 進 成 出 刊 日 期 2008 年 12 月 1 日, 第 38 期 第 1 頁 / 共 16 頁 封 面 圖 話 來 來 來, 來 葳 格 ; 玩 玩 玩, 玩 數 學 在 11 月 17 到 21 日 這 5 天 裡 每 天 一 個 題 目, 孩 子 們 依 據 不 同 年 段, 尋 找 屬 於 自 己 的 解 答, 這 些 數 學 題 目 和 校 園 情 境 緊 緊 結

More information

USPTO Academic research Corporate needs Global/International Inventors Libraries News Media/Publication Patent Attorney or Agent USPTO e (ebusiness Ce

USPTO Academic research Corporate needs Global/International Inventors Libraries News Media/Publication Patent Attorney or Agent USPTO e (ebusiness Ce I 2002.03.27 2 http://www.uspto.gov/ http://www.wipo.org/ http://ipdl.wipo.int/ esp@cenet http://www.european-patent-office.org/ http://ep.espacenet.com/ http://www.cpo.cn.net/ 3 4 USPTO USPTO First time

More information

2 國 際 經 濟 情 勢 雙 週 報 第 1826 期 本 期 重 點 摘 要 (Abstract) OECD 表 示, 由 於 油 價 走 低 及 數 個 央 行 進 一 步 推 出 貨 幣 寬 鬆 措 施,2015 年 初 全 球 經 濟 前 景 有 所 改 善 OECD 也 警 告, 過 度

2 國 際 經 濟 情 勢 雙 週 報 第 1826 期 本 期 重 點 摘 要 (Abstract) OECD 表 示, 由 於 油 價 走 低 及 數 個 央 行 進 一 步 推 出 貨 幣 寬 鬆 措 施,2015 年 初 全 球 經 濟 前 景 有 所 改 善 OECD 也 警 告, 過 度 ISSN 1019-2441 情 勢 雙 週 報 1826 501 國 家 發 展 委 員 會 發 行 訂 閱 洽 詢 專 線 :(02)2316-5847 網 址 :http://www.ndc.gov.tw( 歡 迎 上 網 訂 閱 電 子 報 ) 中 華 民 國 104 年 4 月 2 日 ( 本 雙 週 報 係 受 託 機 構 之 觀 點, 不 應 引 申 為 國 家 發 展 委 員 會 之

More information

9330.doc

9330.doc The research of the ecotourism operated by the cooperative operating system in northern Tapajen Mountain The research of the ecotourism operated by the cooperative operating system in northern Tapajen

More information

10384 X0115071 UDC The Research For The Actuality And Development Stratagem Of The China Securities Investment Fund (MBA) 2003 11 2003 12 2003 12 2 0 0 3 11 100 1991, WTO Abstract Abstract The Securities

More information

60 台 灣 社 會 學 第 九 期 From Chinese Original Domicile to Taiwanese Ethnicity: An Analysis of Census Category Transformation in Taiwan Fu-chang Wang Instit

60 台 灣 社 會 學 第 九 期 From Chinese Original Domicile to Taiwanese Ethnicity: An Analysis of Census Category Transformation in Taiwan Fu-chang Wang Instit 由 中國省籍 到 台灣族群 戶口普查籍別類屬轉變之分析 王甫昌 中央研究院社會學研究所 這篇論文有兩個目的 一是釐清台灣戶口普查中籍別類屬形成與 轉變的歷史 社會 與政治過程 二是定位籍別類屬在戰後台灣政治 與社會體制中的意義與角色 特別是它與當代台灣族群關係的關連 針對第一個目的 本文首先探究歷次戶口普查中 籍別項目的統計類 屬與統計方式之變化 除了將籍別類屬變化區分為四個階段之外 也 經由歷史材料分析

More information

BIBLID 0254-4466(2001)19:1 pp. 249-276 19 1 90 6 ** * ** 88 I 2000 8 249 250 19 1 251 1873-1929 1900 1 1902 1 35 1900 1960 7-12 252 19 1 2 3 2 1900 1902 3 2000 129-197 253 4 5 6 4 1902 1962 103 5 Joseph

More information

南華大學數位論文

南華大學數位論文 -- Managing Traditional Temples A Case Study of Representative Temples in CHIA-YI i Abstract This research used the methodology of field study historical comparative research, and qualitative interview

More information

廣州舊城區的保護和發展

廣州舊城區的保護和發展 黄 爲 爲 爲 爲 塲 爲 茘 爲 爲 爲 爲 産 统 装 爲 爲 爲 爲 爲 爲 爲 茘 衞 産 爲 塲 爲 爲 爲 爲 爲 滙 爲 滙 爲 爲 爲 爲 爲麽麽 强 迹 啓 啓 産 産 [1] [2] [3] [4] 20 [5] 2000 [6] [7], 20 [8] http://www.gz.gov.cn2002.7.14 [9] 2000.4 [10] [11] 20 2001.1.29

More information

Microsoft Word doc

Microsoft Word doc 中 考 英 语 科 考 试 标 准 及 试 卷 结 构 技 术 指 标 构 想 1 王 后 雄 童 祥 林 ( 华 中 师 范 大 学 考 试 研 究 院, 武 汉,430079, 湖 北 ) 提 要 : 本 文 从 结 构 模 式 内 容 要 素 能 力 要 素 题 型 要 素 难 度 要 素 分 数 要 素 时 限 要 素 等 方 面 细 致 分 析 了 中 考 英 语 科 试 卷 结 构 的

More information

Microsoft Word - 24.doc

Microsoft Word - 24.doc 水 陸 畢 陳 晚 明 飲 食 風 尚 初 探 蕭 慧 媛 桃 園 創 新 技 術 學 院 觀 光 與 休 閒 事 業 管 理 系 摘 要 飲 食 是 人 類 維 持 與 發 展 生 命 的 基 礎 之 一, 飲 食 風 尚 會 隨 著 社 會 地 位 物 質 條 件 以 及 人 為 因 素 轉 移, 不 同 階 層 的 飲 食 方 式, 往 往 標 誌 著 他 們 的 社 會 身 分, 甚 至 反

More information

<AE48B0F2C2E5C0F82DB2C432A8F7B2C432B4C12E706466>

<AE48B0F2C2E5C0F82DB2C432A8F7B2C432B4C12E706466> 992 2 1 1 2 2 2 IDS 96 IDS IDS IDS IDS 596 1 198 12 31699 1 199 9 30 250401 272/274 B070.2 070.3C070.51 070.54 070.415 277HbA1C39~55%2 60HbA1c

More information

( ) ( ) ( ) ( )

( ) ( ) ( ) ( ) 95 7 89-114 * ( ) 600 544 * E-mailyingdear@gmail.com Tel0937-597234 90 95 7 1200 894 ( ) ( ) ( ) 501-1000 ( ) 91 1980 1989 ( 2001 ) 1 2004 1992 1 1994 212,254 151,989 6,020 2,344 38,473 105,152 0 1995

More information

Microsoft PowerPoint - ATF2015.ppt [相容模式]

Microsoft PowerPoint - ATF2015.ppt [相容模式] Improving the Video Totalized Method of Stopwatch Calibration Samuel C.K. Ko, Aaron Y.K. Yan and Henry C.K. Ma The Government of Hong Kong Special Administrative Region (SCL) 31 Oct 2015 1 Contents Introduction

More information

10384 200115009 UDC Management Buy-outs MBO MBO MBO 2002 MBO MBO MBO MBO 000527 MBO MBO MBO MBO MBO MBO MBO MBO MBO MBO MBO Q MBO MBO MBO Abstract Its related empirical study demonstrates a remarkable

More information

Gassama Abdoul Gadiri University of Science and Technology of China A dissertation for master degree Ordinal Probit Regression Model and Application in Credit Rating for Users of Credit Card Author :

More information

1.2 资 金 的 管 理 1.1 权 利 义 务 来 源 MOU 1.3 数 据 的 使 用 和 保 护 2 国 际 空 间 站 资 源 分 配 方 案 54

1.2 资 金 的 管 理 1.1 权 利 义 务 来 源 MOU 1.3 数 据 的 使 用 和 保 护 2 国 际 空 间 站 资 源 分 配 方 案 54 第 29 卷 第 12 期 全 球 科 技 经 济 瞭 望 Vol. 29 No. 12 2014 年 12 月 Global Science, Technology and Economy Outlook Dec. 2014 刘 阳 子 ( 中 国 科 学 技 术 信 息 研 究 所, 北 京 ) 摘 要 : 空 间 探 索 既 复 杂 艰 巨 又 耗 资 甚 大, 因 此, 世 界 各 国 无

More information

<4D F736F F F696E74202D20A8E2A9A4AA41B0C8B77EB654A9F6B67DA9F1ABE1A141BB4FC657AAF7BFC4AAF7BFC4AA41B0C8B77EA4A7B0D3BEF7BB50AC44BED420A6BFACB C >

<4D F736F F F696E74202D20A8E2A9A4AA41B0C8B77EB654A9F6B67DA9F1ABE1A141BB4FC657AAF7BFC4AAF7BFC4AA41B0C8B77EA4A7B0D3BEF7BB50AC44BED420A6BFACB C > 兩 岸 服 務 業 貿 易 開 放 後, 臺 灣 金 融 服 務 業 之 商 機 與 挑 戰 Part I: 兩 岸 服 務 業 貿 易 開 放 Chung Hua Shen 沈 中 華 Department of Finance National Taiwan Univeristy Chung Hua Shen 1 Chung Hua Shen 2 台 資 銀 行 赴 中 國 大 陸 發 展 歷

More information

音 卷 首 语 三 江 之 畔 袁 濮 岩 之 巅 袁 派 斯 雄 踞 遥 夜 阑 人 静 袁 拾 级 而 上 袁 登 濮 岩 而 至 派 斯 之 巅 袁 闻 学 子 言 野 派 斯 山 冶 遥 欣 然 环 顾 袁 瞰 万 家 灯 火 于 脚 底 袁 揽 九 天 星 斗 于 襟 怀 曰 心 潮 澎 湃 袁 清 风 拂 面 袁 思 绪 万 千 袁 遂 提 笔 为 派 斯 会 计 学 院 叶 会 人 会

More information

Microsoft Word - SH090330.doc

Microsoft Word - SH090330.doc 2009 年 3 月 30 日 環 球 指 數 上 周 收 市 價 一 星 期 變 化 百 分 率 四 星 期 變 化 百 分 率 恆 生 指 數 14,119.50 +1285.99 +10.02% +1307.93 +10.21% 國 企 指 數 8,481.22 +985.26 +13.14% +1578.38 +22.87% 上 海 綜 合 指 數 2,374.44 +93.35 +4.09%

More information

中國文化大學政治學研究所

中國文化大學政治學研究所 中 國 文 化 大 學 社 會 科 學 院 政 治 學 系 碩 士 論 文 Department of Political Science College of Social Sciences Chinese Culture University Master Thesis 台 灣 中 小 企 業 赴 大 陸 投 資 風 險 及 其 因 應 之 道 Investment Risks and its

More information

SWOT Abstract Abstract Fuzhou Water & Wastewater Engineering Design Institute is an affiliate project prospecting and designing unit under Fuzhou Water Supply General Company. It engages mainly in the

More information

601988 2010 040 113001 2010 8 26 2010 8 12 2010 8 26 15 15 2010 15 0 0 15 0 0 6035 20022007 20012002 19992001 200720081974 1999 2010 20082008 2000 197

601988 2010 040 113001 2010 8 26 2010 8 12 2010 8 26 15 15 2010 15 0 0 15 0 0 6035 20022007 20012002 19992001 200720081974 1999 2010 20082008 2000 197 BANK OF CHINA LIMITED 3988 2010 8 26 ** ** *** # Alberto TOGNI # # # * # 1 601988 2010 040 113001 2010 8 26 2010 8 12 2010 8 26 15 15 2010 15 0 0 15 0 0 6035 20022007 20012002 19992001 200720081974 1999

More information

m m m ~ mm

m m m ~ mm 2011 10 10 157 JOURNAL OF RAILWAY ENGINEERING SOCIETY Oct 2011 NO. 10 Ser. 157 1006-2106 2011 10-0007 - 0124-05 710043 6 TBM TBM U455. 43 A Structural Calculation and Analysis of Transfer Node of Three

More information

世新稿件end.doc

世新稿件end.doc Research Center For Taiwan Economic Development (RCTED) 2003 8 1 2 Study of Operational Strategies on Biotechnology Pharmaceutical Products Industry in Taiwan -- Case Study on Sinphar Pharmaceutical Company

More information

Simulation_Non_finance_2013.indd

Simulation_Non_finance_2013.indd Board Simulation: Financial Management for Non-Finance Managers Trainer Johnson Chen Contracted Trainer, PEO Training 广 州 2013 年 4 月 23-24 日 ( 两 天 ) 9:00am - 5:30pm 普 通 话, 中 文 教 材 BACKGROUND 公 司 发 展 越

More information

202 The Sending Back of The Japanese People in Taiwan in The Beginning Years After the World War II Abstract Su-ying Ou* In August 1945, Japan lost th

202 The Sending Back of The Japanese People in Taiwan in The Beginning Years After the World War II Abstract Su-ying Ou* In August 1945, Japan lost th 201 1945 8 1945 202 The Sending Back of The Japanese People in Taiwan in The Beginning Years After the World War II Abstract Su-ying Ou* In August 1945, Japan lost the war and had to retreat from Taiwan.

More information

rights and interests of doctors and patients. But it is insufficient jurisprudential basis and legitimacy crisis of legal forms through the form of mi

rights and interests of doctors and patients. But it is insufficient jurisprudential basis and legitimacy crisis of legal forms through the form of mi 1 Vol. 3 6 No. 1 36 2 0 1 8 1 Hebei Law Science Jan. 2 0 1 8 DOI 10. 16494 /j. cnki. 1002-3933. 2018. 01. 011 511436 DF36 A 1002-3933 2018 01-0117-13 Study on the Jurisprudential Basis on the Implementation

More information

附件1:

附件1: 附 件 1: 全 国 优 秀 教 育 硕 士 专 业 学 位 论 文 推 荐 表 单 位 名 称 : 西 南 大 学 论 文 题 目 填 表 日 期 :2014 年 4 月 30 日 数 学 小 组 合 作 学 习 的 课 堂 管 理 攻 硕 期 间 及 获 得 硕 士 学 位 后 一 年 内 获 得 与 硕 士 学 位 论 文 有 关 的 成 果 作 者 姓 名 论 文 答 辩 日 期 学 科 专

More information

ABSTRACT ABSTRACT Based on analyzing public corporation in foreign countries, this paper studies basic theories of public legal establishment, with our country s reality in the social transferring period

More information

國立中山大學學位論文典藏

國立中山大學學位論文典藏 Transformation of Family-owned Business into Corporate Family The Case of San Shing Hardware Works Co., Ltd. Transformation of Family-owned Business into Corporate Family The Case of San Shing Hardware

More information

07 /™L M™‚ 253-325.pdf

07 /™L M™‚ 253-325.pdf 253 1 9 8 8 254 255 An Exploration into the Banning of Non-Nationalist Political Magazines of Taiwan in Late Early 1980s Abstract Ching-fen Lin * In the 1980s, the laws related to the publication of magazines

More information

护理10期.indd

护理10期.indd 广 西 壮 族 自 治 区 护 理 人 力 资 源 配 置 现 状 及 其 公 平 性 研 究 邹 雄 贝 为 武 黄 芳 苏 惠 李 连 凤 [ 摘 要 ] 目 的 : 通 过 对 2 011 年 广 西 壮 族 自 治 区 3 大 经 济 区 域 14 个 辖 市 护 理 人 力 资 源 的 现 状 及 其 配 置 公 平 性 进 行 分 析, 为 卫 生 行 政 部 门 进 一 步 优 化 护

More information

be invested on the desilting of water sources and to paved canals with cement mortar while drinking water project can focus on the improvement of wate

be invested on the desilting of water sources and to paved canals with cement mortar while drinking water project can focus on the improvement of wate 2011 9 100101 101 3 2007 2000 10 F303 A 1002-9753 2011 09-0030 - 11 Trends on Public Infrastructure and Public Investment Priority in Rural China LUO Ren - fu ZHANG Lin - xiu ZHAO Qi - ran HUANG Ji - kun

More information

2005 6, :,,,,,,,, ;,,,, :, ;,,,,,,,,,,,,,,,,,,,, :,3,, 1959,89, 98 :,: 1,1959 2

2005 6, :,,,,,,,, ;,,,, :, ;,,,,,,,,,,,,,,,,,,,, :,3,, 1959,89, 98 :,: 1,1959 2 ,;,, X,2X 3X,, ;,,,,,,,,, ;,,,,,, :,,,,,, 1 2005 6, :,,,,,,,, ;,,,, :, ;,,,,,,,,,,,,,,,,,,,, :,3,, 1959,89, 98 :,: 1,1959 2 ,,,,,,,,,,,, :,,,,,,,,,,,, ; :,, 200, 22,,,,20 20,,50,, 51,,,,,, 83,5,, :,1,329

More information

2

2 1 2 在印度期間無意中 我的生命和很多陌生的生命產生了連結 至今 那 些陌生的臉龐仍不時出現在我腦中 這些可能都是緣份所帶來的吧 攝影 劉啟群 會長 會長的話... 4 生命的悸動 - 達蘭薩拉... 5 達蘭薩拉隨筆... 7 逆境不再 強者永在... 9 民宿祖孫情 水蜜桃甜 人情味更甜... 10 因為有您的參與 義診才能圓滿... 11 期待您的加入 讓感動由您啟動... 12 MESSAGE

More information

A VALIDATION STUDY OF THE ACHIEVEMENT TEST OF TEACHING CHINESE AS THE SECOND LANGUAGE by Chen Wei A Thesis Submitted to the Graduate School and Colleg

A VALIDATION STUDY OF THE ACHIEVEMENT TEST OF TEACHING CHINESE AS THE SECOND LANGUAGE by Chen Wei A Thesis Submitted to the Graduate School and Colleg 上 海 外 国 语 大 学 SHANGHAI INTERNATIONAL STUDIES UNIVERSITY 硕 士 学 位 论 文 MASTER DISSERTATION 学 院 国 际 文 化 交 流 学 院 专 业 汉 语 国 际 教 育 硕 士 题 目 届 别 2010 届 学 生 陈 炜 导 师 张 艳 莉 副 教 授 日 期 2010 年 4 月 A VALIDATION STUDY

More information

by industrial structure evolution from 1952 to 2007 and its influence effect was first acceleration and then deceleration second the effects of indust

by industrial structure evolution from 1952 to 2007 and its influence effect was first acceleration and then deceleration second the effects of indust 2011 2 1 1 2 3 4 1. 100101 2. 100124 3. 100039 4. 650092 - - - 3 GDP U 20-30 60% 10% TK01 A 1002-9753 2011 02-0042 - 10 Analysis on Character and Potential of Energy Saving and Carbon Reducing by Structure

More information

2012 D A % %

2012 D A % % 2012 5 29 3 Journal of Shanghai University Social Sciences May. 2012 Vol. 29 No. 3 doi 10. 3969 /j. issn 1007-6522. 2012. 03. 001 100007 14 2012-04-05 1955-1 2012 D912. 6 A 1007-6522 2012 03-0001-16 20022008

More information

30 DENTAL - Kosmetik Management GmbH % D & N Committed to Developing Products with High-quality and High-performance Chlorhexidine

30 DENTAL - Kosmetik Management GmbH % D & N Committed to Developing Products with High-quality and High-performance Chlorhexidine BarCodes 世界口腔保健專家 D&N DAY AND NIGHT INTERNATIONAL CO., LTD., World Health Expert in Oral Hygiene - An Exclusive Interview with D & N Team to Discuss Product Development and Marketing Specialization Managements

More information

Liao Mei-Yu Professor, Department of Chinese Literature, National Cheng Kung University Abstract Yao Ying was a government official in Taiwan for more

Liao Mei-Yu Professor, Department of Chinese Literature, National Cheng Kung University Abstract Yao Ying was a government official in Taiwan for more 2006 12 137-178 The Various Viewpoints of Yao Ying s Jail-period Poems 137 Liao Mei-Yu Professor, Department of Chinese Literature, National Cheng Kung University Abstract Yao Ying was a government official

More information

CONTENT Central Taiwan Science Park Newsletter 第 89 期 專 題 報 導 01 02 04 龍 騰 盛 世 開 新 運 新 春 團 拜 萬 事 興 鴻 海 中 科 首 徵 吸 千 人 參 加 擴 整 資 源 造 精 密 機 械 之 都 滿 意 100

CONTENT Central Taiwan Science Park Newsletter 第 89 期 專 題 報 導 01 02 04 龍 騰 盛 世 開 新 運 新 春 團 拜 萬 事 興 鴻 海 中 科 首 徵 吸 千 人 參 加 擴 整 資 源 造 精 密 機 械 之 都 滿 意 100 1 CONTENT Central Taiwan Science Park Newsletter 第 89 期 專 題 報 導 01 02 04 龍 騰 盛 世 開 新 運 新 春 團 拜 萬 事 興 鴻 海 中 科 首 徵 吸 千 人 參 加 擴 整 資 源 造 精 密 機 械 之 都 滿 意 100 勁 爆 歡 樂 尾 牙 秀 08 園 區 永 續 首 重 人 才 產 業 發 展 道 在 合 作

More information