1 English 繁體中文 English Français (Canada) Register your product and get support at
3 ESPRESSO ESPRESSO LUNGO STEAM HOT WATER AROMA STRENGTH MENU
5 4 English Contents Introduction 5 Important 5 Electromagnetic fields (EMF) 6 Machine overview 6 The user interface 7 First installation 8 Manual rinsing cycle 10 Hot water circuit rinsing 10 Coffee brewing circuit rinsing 10 Intenza+ water filter 10 Installing the Intenza+ water filter 10 Replacing the Intenza+ water filter 11 Measuring the water hardness 12 Setting the water hardness 12 Beverage types and lengths 13 Brewing coffee 13 Adjusting the coffee dispensing spout 13 Brewing coffee with beans 13 Brewing 1 cup of coffee 13 Brewing 2 cups of coffee 13 Brewing coffee with pre-ground coffee 14 Frothing milk 14 Hot water 15 Adjusting quantity and taste 15 Saeco Adapting System 15 Adjusting coffee length 15 Adjusting coffee strength 16 Adjusting the grinder settings 16 Maintenance and care 17 Cleaning the drip tray and the coffee grounds container 17 Cleaning the water tank 17 Cleaning the bean hopper 18 Cleaning the brew group and the coffee exit duct 18 Weekly cleaning of the brew group 18 Monthly cleaning of the brew group 20 Lubrication of the brew group 20 Cleaning the classic milk frother 21 Daily cleaning of classic milk frother 21 Weekly cleaning of classic milk frother and steam wand 21 Descaling procedure 22 What to do if the descaling procedure is interrupted 23 Warning icons and error codes 24 Meaning of error codes 25 Troubleshooting 26 Demo mode function 28 Ordering accessories Saeco 29
6 English 5 Technical specifications 29 Disposal 30 Warranty and support 30 Introduction Important Dear customer, we thank you for buying the Saeco Incanto full-automatic espresso machine! Coffee is a natural product and its characteristics may vary according to origin, blend and roasting. The machine is equipped with a self-adjustment system that allows it to get the best taste out of your favorite coffee beans. It regulates itself after brewing coffees. In this user manual you find all the information you need to install, use, maintain and get the best out of your machine. To fully benefit from the support that Saeco offers, please register your product at This machine is equipped with safety features. Nevertheless, read and follow the safety instructions carefully and only use the machine as described in these instructions, to avoid accidental injury or damage due to improper use of the machine. Keep this user manual for future reference. - Connect the machine to a wall socket with a voltage matching the technical specifications of the machine. - Connect the machine to an earthed wall socket. - Do not let the power cord hang over the edge of a table or counter, or touch hot surfaces. - Never immerse the machine, mains plug or power cord in water (danger of electrical shock). - Do not pour liquids on the power cord connector. - Never direct the hot water jet towards body parts: danger of burns. - Do not touch hot surfaces. Use handles and knobs. - Switch off the machine with the main switch located on the back and remove the mains plug from the socket: - If a malfunction occurs. - If the machine will not be used for a long time. - Before cleaning the machine. - Pull on the plug, not on the power cord. - Do not touch the mains plug with wet hands. - Do not use the machine if the mains plug, the power cord or the machine itself is damaged. - Do not make any modifications to the machine or its power cord. - Only have repairs carried out by a service center authorized by Philips to avoid a hazard - The machine should not be used by children younger than 8 years old.
7 6 English Electromagnetic fields (EMF) - This machine can be used by children aged from 8 years and above and by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the machine in a safe way and if they understand the hazards involved. - Cleaning and user maintenance shall not be made by children unless they are older than 8 and supervised. - Keep the machine and its cord out of the reach of children aged less than 8 years. - Children should be supervised to ensure that they do not play with the machine. - Never insert fingers or other objects in the coffee grinder. - The machine shall not be placed in a cabinet when in use. - This machine is intended for normal household use only. It is not intended for use in environments such as staff kitchens of shops, offices, farms or other work environments. - Always put the machine on a flat and stable surface. Keep it in upright position, also during transport. - Do not place the machine on a hotplate or directly next to a hot oven, heater or similar source of heat. - Only put roasted coffee beans in the bean hopper. If ground coffee, instant coffee, raw coffee beans or any other substance is put in the coffee bean hopper, it may cause damage to the machine. - Let the machine cool down before inserting or removing any parts. The heating surfaces may retain residual heat after use. - Never fill the water tank with warm, hot or sparkling water, as this may cause damage to the water tank and the machine. - Never use souring pads, abrasive cleaning agents or aggressive liquids such as petrol or acetone to clean the machine. Simply use a soft cloth dampened with water. - Descale your machine regularly. The machine indicates when descaling is needed. Not doing this will make your appliance stop working properly. In this case repair is not covered under your guarantee. - Do not keep the machine at temperatures below 0 C.Water left in the heating system may freeze and cause damage. - Do not leave water in the water tank when the machine is not used over a long period of time. The water can be contaminated. Use fresh water every time you use the machine. This Philips appliance complies with all applicable standards and regulations regarding exposure to electromagnetic fields. Machine overview 1 User interface 2 ESPRESSO button 3 ESPRESSO LUNGO button 4 AROMA STRENGTH button
8 English 7 5 Standby button 6 MENU button 7 HOT WATER button 8 STEAM button 9 Classic milk frother 10 Adjustable coffee dispensing spout 11 Lid of the water tank 12 Lid of the bean hopper 13 Lid of the pre-ground coffee compartment 14 Main switch 15 Socket for cord 16 Service door 17 Drip tray 18 Drip tray release button 19 Drip tray full indicator 20 Grinder adjustment knob 21 Water tank 22 Brew group 23 Inside of service door with cleaning instructions 24 Coffee exit duct 25 Coffee residues drawer 26 Coffee grounds container 27 Drip tray cover 28 Cord 29 Cleaning brush 30 Grease 31 Water hardness tester 32 Multifunctional tool (measuring scoop, grinder adjustment key and coffee duct cleaning tool) The user interface ESPRESSO Use these buttons to navigate through the menus: ESPRESSO button = ESC button: press this button to return to the main menu. AROMA STRENGTH AROMA STRENGTH button = OK button: press this button to select, confirm or stop a function. STEAM STEAM button = UP button: press this button to scroll up through the display menu.
9 MAX CLEAN CALC 8 English MENU MENU button = DOWN button: press this button to scroll down through the display menu. First installation 15 cm This machine has been tested with coffee. Although it has been carefully cleaned, there may be some coffee residues left. We guarantee, however, that the machine is absolutely new. Like with most full-automatic machines, you first need to brew some coffees to enable the machine to complete its self-adjustment and get the best tasting coffee. 1 Remove all packaging material from the machine. 2 Place the machine on a table or counter away from the faucet, the sink and heat sources. Note: Leave at least 15 cm of free space above, behind and on both sides of the machine. 15 cm 15 cm 15 cm 15 cm MAX 3 Fill the water tank with fresh water to the MAX level indication. 4 Open the lid of the bean hopper. Fill the bean hopper with coffee beans and close the lid. Note: Do not overfill the bean hopper to avoid damage to the grinder. Caution: Only use espresso beans. Never use ground coffee, unroasted coffee beans or caramelized coffee beans, as this may cause damage to the machine.
10 English 9 5 Insert the power plug into a wall outlet (1) and insert the small plug into the socket located on the back of the machine (2) Set the main switch to the ON position to turn on the machine. The standby button flashes. 7 Press the standby button to turn on the machine. - The display shows the circuit priming icon to indicate that you have to prime the circuit. STRENGTH 8 Place a container under the classic milk frother. Press the OK button to start the water circuit priming cycle. - The machine starts dispensing hot water. - The display shows the priming icon. The progress bar shows the progress of the priming cycle. 9 The machine heats up and the display shows the temperature icon. 10 Empty the container and place it under the coffee dispensing spout. 11 The machine starts rinsing water through the coffee dispensing spout. The display shows the rinsing icon and a progress bar. Note: Do not interrupt the rinsing cycle. The machine is now ready for use.
11 10 English Manual rinsing cycle During the manual rinsing cycle, fresh water flows through the water and coffee brewing circuit. This takes a few minutes. HOT WATER Hot water circuit rinsing 1 Place a container under the classic milk frother. 2 Press the HOT WATER button. - The machine starts dispensing hot water. Note: To interrupt the rinsing cycle, press the OK button. HOT WATER 3 When the machine has dispensed 2 cups of hot water (0.5 l), press the OK button to stop the hot water dispensing. Repeat steps 1 to 3 twice. Coffee brewing circuit rinsing 1 Place a container under the coffee dispensing spout. AROMA STRENGTH 2 Press the AROMA STRENGTH button and select the pre-ground coffee brewing function. Note: Do not add pre-ground coffee in the pre-ground coffee compartment. GROUND COFFEE 3 Press the ESPRESSO LUNGO button. - The machine starts dispensing water from the coffee dispensing spout. 4 Wait until the machine stops dispensing water and empty the container. 5 Repeat steps 1 to 4 twice. 6 When the machine has returned to the main menu, empty the container. The machine is ready for use. Intenza+ water filter We advise you to install the Intenza+ water filter to reduce limescale deposits in your coffee machine and to provide filtered water for preserving the aroma and flavor of each cup of coffee. Installing the Intenza+ water filter Note: Always confirm activation of the Intenza+ water filter in the machine menu as described below. By activating the Intenza+ water filter in the machine menu, the machine indicates when you need to replace the filter. 1 Remove the small white filter from the water tank and store it in a dry place. Note: Please keep the small white filter for future use. You will need it for the descaling process.
12 English 11 2 Remove the filter from its packaging and immerse it in cold water with the opening pointing upwards. Press the sides of the filter gently to let out the air bubbles. 3 Turn the knob of the filter to the setting that corresponds to the water hardness of the area you live in. a Very soft water/soft water b Hard water (default) c Very hard water Note: You can test the water hardness with a water hardness test strip. 4 Place the filter in the empty water tank. Press it down until it cannot move any further. 5 Fill the water tank with fresh water up to the MAX indication and slide it into the machine. 6 Press the MENU button and scroll to INTENZA+ FILTER. Press the OK button to confirm. FILTER ON OFF 7 Select ON on the display, press the OK button to confirm activation. 8 Dispense 2 cups of hot water (0.5l) to complete the activation. Discard this water. Replacing the Intenza+ water filter Note: Replace the Intenza+ water filter as soon as the filter icon appears on the display. FILTER FILTER ON OFF RESET 1 Take out the water filter and replace it by a new Intenza+ water filter. Follow the instructions (see 'Intenza+ water filter') on how to prepare the water filter for use. 2 Press the MENU button and scroll to INTENZA+ FILTER. Press the OK button to confirm. 3 Select RESET on the display, press the OK button to confirm reactivation. 4 Dispense 2 cups of hot water (0.5 l) to complete the activation of the new filter. Discard this water.
13 12 English Measuring the water hardness To be able to adjust the machine settings to the water in your region, please measure the water hardness with the water hardness strip supplied. 1 Immerse the water hardness test strip (supplied with the machine) in tap water for 1 second. 2 Remove the water hardness strip and and wait for 1 minute Check how many squares have changed into the red colour and check the water hardness in below table. 3 4 numbers of red squares value to be set water hardness 1 1 very soft water 2 2 soft water 3 3 hard water 4 4 very hard water Setting the water hardness Setting the water hardness 1 To set the water hardness, press the MENU button, select menu and scroll to select WATER HARDNESS. 2 Press the OK button and select the water hardness in your area. 3 Press the OK button to confirm. 4 Press the ESC button to return to the main menu.
14 English 13 Beverage types and lengths Beverage name Description How to select Espresso Espresso Lungo Coffee with thick crema served in a small cup A longer espresso with thick crema served in a medium-sized cup Button on control panel Button on control panel Hot Water Button on control panel Beverage name Standard length Length range Espresso 40 ml ml Espresso Lungo 120 ml ml Brewing coffee Adjusting the coffee dispensing spout The machine can be used to dispense different coffee types in cups or glasses of different sizes. To adjust the height of the coffee dispensing spout to the size of the cup or glass, slide the spout up or down. Brewing coffee with beans Brewing 1 cup of coffee 1 Place a cup under the coffee dispensing spout. 2 Press the ESPRESSO or ESPRESSO LUNGO button to brew the selected coffee. - Coffee starts pouring from the coffee dispensing spout. Note: If you want to stop the brewing process before the machine has finished dispensing the preset coffee volume, press the OK button. Brewing 2 cups of coffee 1 Place two cups under the coffee dispensing spout. 2 You can brew two cups of espresso or espresso lungo simultaneously. Press the button of the desired beverage twice. The machine automatically carries out two grinding cycles in sequence.
15 14 English Brewing coffee with pre-ground coffee When you brew coffee with pre-ground coffee, use the measuring scoop in the multifunctional tool supplied to put the correct dose in the pre-ground coffee compartment. If you add more pre-ground coffee, the excess coffee will end up in the coffee grounds drawer. 1 Open the lid of the pre-ground coffee compartment. 2 Pour one measuring scoop of pre-ground coffee into the compartment. Caution: Do not put any other substance than pre-ground coffee in the pre-ground coffee compartment, as this may damage the machine. 3 Close the lid of the pre-ground coffee compartment. 4 Place a cup under the coffee dispensing spout. 5 Press the AROMA STRENGTH button and select pre-ground coffee - The machine automatically starts brewing the selected beverage. Note: You can only brew one coffee beverage at a time with pre-ground coffee. Frothing milk Warning: Danger of scalding! Dispensing may be preceded by small jets of hot water. Use the appropriate protective handle only. Note: Use cold milk (at a temperature of approximately 5 C/41 F) with a protein content of at least 3% to ensure an optimal frothing result. You can use whole milk or semi-skimmed milk. It is also possible to use skimmed milk, soy milk and lactose-free milk. Note: We advise you to rinse the water circuit before use. Press the STEAM button to dispense steam for a few seconds. 1 Fill 1/3 of a jug with cold milk. 2 Immerse the classic milk frother in milk. Press the STEAM button.
16 English 15 3 Froth the milk by gently swirling the jug and moving it up and down. 4 Press the OK button to stop frothing. Hot water Warning: Danger of scalding! Dispensing may be preceded by small jets of hot water. Use the appropriate protective handle only. 1 Place a jug under the classic milk frother. 2 Press the HOT WATER button. Hot water dispensing starts automatically. 3 Press the OK button to stop hot water dispensing. Adjusting quantity and taste Saeco Adapting System Coffee is a natural product and its characteristics may vary according to origin, blend and roasting. The machine is equipped with a self-adjustment system that allows it to get the best taste out of your favorite coffee beans. It regulates itself after brewing some coffees. Adjusting coffee length You can adjust the quantity of beverage brewed according to your taste and to the size of the cups. 1 To adjust the length of espresso, press and hold the ESPRESSO button until the display shows the MEMO icon. - The machine enters the programming phase and starts to brew the selected beverage. ESPRESSO
17 16 English 2 Press the OK button when the cup contains the desired amount of espresso. - The tick on the display shows that the button is programmed: every time it is pressed, the machine will brew espresso in the amount set.to set the length of espresso lungo, follow the same procedure: press and hold the button of the beverage and press the OK button when the desired amount is in the cup. Adjusting coffee strength To change the coffee strength, press the AROMA STRENGTH button. Each time you press the AROMA STRENGTH button, the aroma strength changes by one degree. The display shows the chosen strength, which will only be saved when brewing a coffee. 1 Very mild 2 Mild 3 Regular 4 Strong 5 Very strong Note: The machine will automatically dispense the correct quantity of coffee for each coffee strength. GROUND COFFEE is the last option in the coffee strength menu. Select this option to brew coffee with ground coffee. Use the measuring scoop integrated in the multifunctional tool supplied to dose the correct quantity of ground coffee. Note: The machine returns to the main screen and saves the chosen aroma strength when you brew a coffee. Adjusting the grinder settings You can adjust the grinder settings with the grinder adjustment key integrated into the handle of the multifunctional tool. At each setting selected, the ceramic coffee grinder guarantees a perfectly even grind for every cup of coffee you brew. It preserves the full coffee aroma and delivers the perfect taste to every cup. Note: You can only adjust the grinder settings when the machine is grinding coffee beans. 1 Place a cup under the coffee dispensing spout. 2 Open the lid of the bean hopper. 3 Press the ESPRESSO button.
18 English When the grinder starts grinding, place the grinder adjustment key on the grinder adjustment knob (1). Push and turn to the left or to the right (2). - There are 5 different grinder settings you can choose from. The smaller the dot the stronger the coffee. Caution: Do not turn the grinder adjustment knob more than one notch at a time to prevent damage to the grinder. Note: The difference becomes noticeable after you have brewed 2-3 cups of coffee at the new setting. Maintenance and care Maintenance of your machine is important to prolong the life of your machine and to ensure optimum quality and taste of your coffee. Cleaning the drip tray and the coffee grounds container Perform the following actions while the machine is turned on: - When the display shows the 'empty coffee grounds container' icon, empty the coffee grounds container. - The drip tray is full when the drip tray full indicator pops up through the drip tray. Empty and clean the drip tray every day Turn the classic milk frother to the left. 2 Press the release buttons on both sides of the drip tray (1) and pull the drip tray out of the machine (2). 3 Remove and empty the coffee grounds container. 4 Empty and rinse the drip tray under the tap. 5 Place the coffee grounds container back in the drip tray. 6 Slide the drip tray back into the machine until it locks into position with a click. Note: Make sure that the machine is still switched on when you remove the drip tray. If you switch off the machine before you remove the drip tray, the 'empty coffee grounds container' icon will be visible on the display when you switch on the machine again, even though the drip tray is empty. Cleaning the water tank 1 Remove the water tank from the machine and rinse it with fresh water periodically.
19 18 English 2 Fill the water tank with fresh water up to the MAX level indication and place it back in the machine. Cleaning the bean hopper Clean the bean hopper with a dry cloth once a month. Cleaning the brew group and the coffee exit duct Weekly cleaning of the brew group 1 Turn off the machine and unplug it. 2 Remove the drip tray with the coffee grounds container. 3 Empty the drip tray and rinse it under running water. 4 Empty the coffee grounds container and rinse it under lukewarm running water. 5 Open the service door. 6 Press the PUSH button (1) and pull at the grip of the brew group to remove it from the machine (2) Clean the top part of the coffee exit duct thoroughly with a spoon handle. Insert it as indicated in the figure. 8 Clean the bottom part of the coffee exit duct thoroughly with a spoon handle or with the multifunctional tool provided with the machine. Insert it as indicated in the figure.
20 English 19 9 Remove the coffee residues container, empty it and rinse it under lukewarm running water. Let it dry and then reinsert it. 10 Rinse the brew group thoroughly under lukewarm running water. Clean the upper filter carefully. Caution: Do not clean the brew group in the dishwasher and do not use dishwashing liquid or a cleaning agent to clean it. This may cause the brew group to malfunction and may have a negative effect on the coffee taste. 11 Let the brew group air-dry thoroughly. Note: Do not dry the brew group with a cloth to prevent fibers from collecting inside the brew group. 12 Clean the inside of the machine with a soft damp cloth. 13 Before you slide the brew group back into the machine, make sure the two reference signs on the side match. If they do not match, perform the following step: - Make sure the lever is in contact with the base of the brew group. 14 Make sure that the locking hook of the brew group is in the correct position. - To position the hook correctly, push it upwards until it is in uppermost position.
21 20 English - The hook is not correctly positioned if it is still in bottommost position. 15 Slide the brew group back into the machine along the guiding rails on the sides until it locks into position with a click. Caution: Do not press the PUSH button. 16 Close the service door. Monthly cleaning of the brew group - Perform this cleaning cycle after the machine has brewed 500 cups of coffee or once a month. - Use a degreasing tablet for this cleaning cycle. Caution: Only use degreasing tablets for cleaning. They do not have a descaling function. 1 Place a container under the coffee dispensing spout. 2 Press the AROMA STRENGTH button and select pre-ground coffee. 3 Put a coffee oil remover tablet in the pre-ground coffee compartment. 4 Press the ESPRESSO LUNGO button. The machine dispenses water from the coffee dispensing spout. 5 When the progress bar has reached the middle, set the main switch on the back of the machine to OFF. 6 Let the degreasing solution work for approximately 15 minutes. 7 Set the main switch to ON. 8 Press the standby button. 9 Wait until the machine performs an automatic rinsing cycle. 10 Perform the 'Weekly cleaning of the brew group' procedure. 11 Remove the drip tray with the coffee grounds container. Empty the drip tray and the coffee grounds container and place them back into the machine. 12 Press the AROMA STRENGTH button and select pre-ground coffee. 13 Press the ESPRESSO LUNGO button. The machine dispenses water from the coffee dispensing spout. 14 Repeat steps 12 and 13 twice. Discard the dispensed water. 15 To clean the drip tray, put a degreasing tablet in the drip tray and fill the drip tray up to two-thirds of its capacity with hot water. Let the degreasing tablet take effect for about 30 minutes. Then empty the drip tray and rinse it thoroughly. Lubrication of the brew group For optimal performance of the machine you have to lubricate the brew group. See table below for the lubrication frequency. For support visit our website: Type of usage Nr of daily products Lubrication frequency Low 1-5 Every 4 months Normal 6-10 Every 2 months Heavy >10 Monthly
22 English 21 1 Switch off the machine and unplug it. 2 Remove the brew group and rinse it under a lukewarm tap as described in section 'Weekly cleaning of the brew group'. 3 Apply a thin layer of grease around the shaft in the bottom of the brew group. 4 Apply a thin layer of grease to the rails on both sides (see figure). 5 Insert the brew group as described in section 'Weekly cleaning of the brew group'. You can use the grease tube multiple times. Cleaning the classic milk frother Daily cleaning of classic milk frother Remove the external part of the classic milk frother and rinse it with fresh water. Weekly cleaning of classic milk frother and steam wand 1 Remove the external part of the classic milk frother and rinse it with fresh water. 2 Remove the upper part of the classic milk frother from the steam wand and rinse it with fresh water. 3 Clean the steam wand with a wet cloth. 4 Reassamble all the classic milk frother parts.
23 22 English Descaling procedure When the display shows 'START CALC CLEAN', you need to descale the machine. If you do not descale the machine when this message appears on the display, the machine stop working properly. In that case, repairs are not covered by the warranty. Only use Saeco descaling solution to descale the machine. Saeco descaling solution is designed to ensure optimal performance of the machine. The use of other products may damage the machine and leave residues in the water. You can buy Saeco descaling solution in the online shop at The descaling procedure lasts 30 minutes and consists of a descaling cycle and a rinsing cycle. You can pause the descaling or rinsing cycle by pressing the ESC button. To continue the descaling or rinsing cycle, press the OK button. Note: Do not remove the brew group during the descaling procedure. Warning: Do not drink the descaling solution or the water dispensed during the descaling procedure. START CALC CLEAN 1 Remove the drip tray and the coffee grounds container, empty and clean them and put them back into place. 2 Remove the external part of the classic milk frother. 3 Place a large container (1.5 l) under the coffee dispensing spout and the classic milk frother. 4 When the display shows 'START CALC CLEAN', press the OK button to start the descaling procedure. Remove the hot water dispensing spout if present. REMOVE FILTER - The following icon on the display reminds you to remove the Intenza+ water filter. Note: You can press ESC to skip descaling. If you want to start the descaling procedure later, press the MENU button, select MENU and scroll to select DESCALING. Press OK to confirm. 5 Remove the water tank. If present, remove the Intenza+ water filter from the water tank and replace it with the original small white filter.
24 MAX English CALC CLEAN CLEAN CALC 6 Pour the descaling solution in the water tank. Fill the water tank with fresh water up to the CALC CLEAN level indication. Place the water tank back in the machine. Press the OK button to confirm. - The first phase of the descaling procedure starts. The machine starts dispensing the descaling solution at intervals. - The display shows the descaling icon, the phase indication and the duration. This first phase takes 20 minutes. 7 Let the machine dispense the descaling solution until the water tank is empty. 8 Remove the water tank and rinse it. 9 Fill the water tank with fresh water up to the CALC CLEAN level indication. Place the water tank back in the machine and press OK. 10 Remove and empty the container and place it back under the coffee dispensing spout. Press OK to confirm. 11 The second phase of the descaling procedure starts, which is the rinsing cycle. This phase takes 3 minutes. The display shows the rinsing icon and the duration of the phase. Note: If the water tank is not filled up to the CALC CLEAN level, the machine may require another rinsing cycle. 12 Wait until the machine stops dispensing water. The descaling procedure is finished when the tick appears on the display. 13 Press the OK button to exit the descaling procedure. The machine starts heating up and performs the automatic rinsing cycle. 14 Remove and empty the container. 15 Clean the classic milk frother after descaling. (see 'Weekly cleaning of classic milk frother and steam wand ') 16 Clean the brew group by performing the 'Weekly brew group cleaning' cycle. 17 Reinstall the Intenza+ water filter. What to do if the descaling procedure is interrupted Once the descaling procedure has started, you must complete it till the very end without switching off the machine. If the machine gets stuck during the cycle, you can exit the descaling procedure by pressing the standby button. If this occurs, or in case of a power failure or accidental disconnection of the cord, do the following: 1 Turn off the machine. 2 Empty and rinse the water tank thoroughly. 3 Fill the water tank up to the CALC CLEAN level indication and turn the machine back on. - The machine will heat up and perform an automatic rinsing cycle. 4 Before brewing any beverages, perform a manual rinsing cycle (see 'Manual rinsing cycle'). Note: If the descaling procedure was not completed, the machine will require another descaling procedure as soon as possible.
25 24 English Warning icons and error codes The warning icons are displayed in red. Below you find a list of the warning icons that may appear on the display and their meaning. - Fill the water tank with fresh water to the MAX level indication. - The bean hopper is empty. Put new coffee beans in the bean hopper. - The brew group is not in the machine or it is not inserted properly. Insert the brew group. - Insert the drip tray. - Close the service door. - Remove the coffee grounds container and empty it. FILTER - When the filter icon appears on the display, you need to replace the Intenza+ water filter (see 'Replacing the Intenza+ water filter').
26 English If the display shows an error code, check section 'Meaning of the error codes' to see what the code on the display means and what you can do. The machine cannot be used when this icon is on the display. xx - The lid of the bean hopper is open. Close the lid of the bean hopper. Meaning of error codes Error code Problem Cause Possible solution 1 The coffee grinder is blocked. 3-4 There is a problem with the brew group. The coffee exit duct is clogged. The brew group is dirty. Clean the coffee exit duct thoroughly with the handle of the multifunctional tool or a spoon handle. Remove the brew group and thoroughly.. The brew group is not positioned correctly. Remove the brew group and reinsert it. Before you slide it back into the machine, make sure the two reference signs on the side match. 5 There is a water circuit problem. 14 The machine is overheated. There is air in the water circuit. This can have several causes. Remove and place back the water tank a couple of times. Make sure you insert it into the machine properly. Check if the water tank compartment is clean. Turn the machine off and turn it back on again after 30 minutes. Try this 2 or 3 times. If the above solutions do not help to remove the error code icon from the display and bring the machine back to normal working order, contact the Philips Saeco hotline. Contact details can be found in the warranty booklet or on
27 26 English Troubleshooting This chapter summarizes the most common problems you could encounter with the machine. If you are unable to solve the problem with the information below, visit for a list of frequently asked questions or contact the Consumer Care Center in your country. Problem Cause Solution The machine does not turn on. The machine is in DEMO mode. The drip tray fills up quickly. The 'coffee grounds container full' icon remains displayed. I cannot remove the brew group. The machine is disconnected or the main switch is in OFF position. The standby button has been pressed for more than 8 seconds. This is normal. The machine uses water to rinse the internal circuit and brew group. Some water flows through the internal system directly into the drip tray. You emptied the coffee grounds container while the machine was turned off. You placed back the coffee grounds container too fast. The brew group is not in the correct position. You have not removed the coffee grounds container. Check if the power cord is inserted correctly. Make sure the main switch is in ON position. Turn the machine off and then on again using the main switch on the back of the machine. Empty the drip tray when the 'drip tray full' indicator pops up through the drip tray cover. Place a cup under the dispensing spout to collect rinsing water. Always empty the coffee grounds container while the machine is ON. If you empty the coffee grounds container while the machine is turned off, the coffee cycle counter is not reset. In that case, the 'empty coffee grounds container' icon will stay on the display even though the container is not full. Do not place back the coffee grounds container until the display prompts you to put it back Close the service door. Turn the machine off and back on again. Wait for the machine ready screen to appear and then remove the brew group. Clean the brew group. Remove the coffee grounds container before you remove the brew group
28 English 27 Problem Cause Solution I cannot insert the brew group. The coffee has too little crema or is watery. Coffee is leaking from the coffee dispensing spout. The coffee is not hot enough. The machine grinds the coffee beans, but coffee does not come out. The brew group is not in the correct position. The machine is still in the descaling procedure. The grinder is set to a too coarse setting. You are using an unsuitable coffee blend. The machine is performing its selfadjustment. The brew group is dirty. The coffee dispensing spout is clogged. The cups you use are cold. The temperature is set too low. Check the menu settings. You added milk. The coffee exit duct is blocked. You did not put the brew group in neutral position before placing it back. Make sure that the lever is in contact with the base of the brew group and that the hook of the brew group is in the correct position. Reset the machine by turning it on and off. Place the drip tray and the coffee grounds container back. Leave the brew group out. Close the maintenance door and turn the machine on and off. Then try to reinsert the brew group. You cannot remove the brew group when the descaling process is active. First complete the descaling process and then remove the brew group. Adjust the grinder to a finer setting. Start using a different coffee blend. Brew a few cups of coffee. Clean the brew group. Clean the coffee dispensing spout and its holes with a pipe cleaner. Preheat the cups by rinsing them with hot water. Set the temperature to 'high' in the menu. Whether the milk you add is warm or cold, it always decreases the temperature of the coffee to some extent. Clean the coffee exit duct with the handle of the multifunctional tool or a spoon handle. The grind is set to a too fine setting. The brew group is dirty. Adjust the grinder to a coarser setting. Clean the brew group.
29 28 English Problem Cause Solution The coffee comes out slowly. The frothed milk is too cold. The milk does not froth. There is water under the machine. The coffee dispensing spout is dirty. The coffee is grind too finely. The brew group is dirty. The coffee exit duct is blocked. The machine circuit is blocked by limescale. The cups are cold. The classic milk frother is dirty or not assembled correctly. The type of milk used is not suitable for frothing. The drip tray is too full and overflowed. The machine is not placed on a horizontal surface. Clean the coffee dispensing spout and its holes with a pipe cleaner. Use a different coffee blend or adjust the grinder. Clean the brew group. Clean the coffee exit duct with the handle of the multifunctional tool or a spoon handle. Descale the machine. Preheat the cups by rinsing them with hot water. Clean the classic milk frother and make sure it is correctly assembled. Different types of milk result in different amounts of froth and different froth qualities. We have tested the following milk types which proved to deliver a good milk froth result: semi-skimmed or full-fat cow's milk, soy milk and lactose-free milk. Other types of milk have not been tested and may result in a small amount of milk froth. Empty the drip tray when the 'drip tray full' indicator pops up through the drip tray. Always empty the drip tray before you start descaling the machine. Place the machine on a horizontal surface so that the 'drip tray full' indicator works properly. Demo mode function The machine is equipped with a demo mode function. 1 Press and hold the standby button for more than 8 seconds to enter the demo mode function. 2 To exit the demo mode, turn the machine OFF and ON using the main switch at the back of the machine.
30 English 29 Ordering accessories Saeco Typenumber CA6700 CA6702 HD5061 CA6704 To clean and descale the machine, only use the Saeco maintenance products. These products can be purchased in the Philips online shop (if available in your country) at from your local reseller or from the authorized service centers. Ordering maintenance products: Product Descaling solution Intenza+ Brew group grease Degreasing tablets Technical specifications Description Housing material Size (w x h x d) Weight Power cord length Control panel Cup size Water tank The manufacturer reserves the right to improve the technical specifications of the product. All the preset quantities are approximate. Value Thermoplastic 8.7 x 13.4 x 16.9 in. 265 oz in. Front up to 6 in. 60 fl oz, removable Coffee bean hopper capacity Coffee grounds drawer capacity Pump pressure Boiler Safety devices Energy saving mode Nominal voltage - Power rating - Power supply 8.8 oz 15 pucks 15 bar stainless steel boiler thermal fuse < 1 Wh See data on inside of maintenance door
31 30 English Disposal This product may contain lead and mercury. Disposal of these materials may be regulated due to environmental considerations. For disposal or recycling information, please contact your local authorities or visit Warranty and support If you need information or support, please visit or read the separate international warranty leaflet. To buy spare parts, visit or go to your Saeco dealer or authorized service center. You can also contact the Philips/Saeco hotline in your country.
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Nebulizer Treatments Some medicines need to be given through a nebulizer treatment. Nebulizer treatments are also called breathing treatments, aerosol treatments or med nebs. A nebulizer changes liquid
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